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    Introduction To OP MGNT. MGT303

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    Julie Ann Manalo
    Operations management involves managing systems or processes that create goods and services. It encompasses three key functions - operations, supply chains, and production. Operations managers make important decisions regarding what resources are needed, when, where work will be done, how work will be organized and performed, and who will do the work. Their responsibilities also include forecasting, capacity planning, scheduling, inventory management, quality assurance, and employee motivation. Current trends impacting operations management include e-commerce, technology, globalization, supply chain management, and the need for organizational agility.

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    Introduction To OP MGNT. MGT303

    Uploaded by

    Julie Ann Manalo
    71 views17 pages
    Operations management involves managing systems or processes that create goods and services. It encompasses three key functions - operations, supply chains, and production. Operations managers make important decisions regarding what resources are needed, when, where work will be done, how work will be organized and performed, and who will do the work. Their responsibilities also include forecasting, capacity planning, scheduling, inventory management, quality assurance, and employee motivation. Current trends impacting operations management include e-commerce, technology, globalization, supply chain management, and the need for organizational agility.

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    ORGANIZATION AND MANAGEMENT

    Original Title

    PPT 1. Introduction to OP MGNT. MGT303 (1)

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    Operations management involves managing systems or processes that create goods and services. It encompasses three key functions - operations, supply chains, and production. Operations managers make important decisions regarding what resources are needed, when, where work will be done, how work will be organized and performed, and who will do the work. Their responsibilities also include forecasting, capacity planning, scheduling, inventory management, quality assurance, and employee motivation. Current trends impacting operations management include e-commerce, technology, globalization, supply chain management, and the need for organizational agility.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    71 views17 pages

    Introduction To OP MGNT. MGT303

    Uploaded by

    Julie Ann Manalo
    Operations management involves managing systems or processes that create goods and services. It encompasses three key functions - operations, supply chains, and production. Operations managers make important decisions regarding what resources are needed, when, where work will be done, how work will be organized and performed, and who will do the work. Their responsibilities also include forecasting, capacity planning, scheduling, inventory management, quality assurance, and employee motivation. Current trends impacting operations management include e-commerce, technology, globalization, supply chain management, and the need for organizational agility.

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    © All Rights Reserved
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    Download as pptx, pdf, or txt
    of 17

    Operations Management with

    TQM
    Lecturer : Maria Mariel D. Perea, MBA
    CHAPTER 1
    INTRODUCTION TO
    OPERATIONS MANAGEMENT
     OPERATIONS MANAGEMENT
    10th Edition
    REFERENCE :  STEVENSON – MCGRAWW HILL
    International Edition
     The management of systems or processes
    that create goods and/or provide services
     Goods – are physical items produced by
    Operations business organizations
    Management  Services – activities that provide some
    combination of time, location, form and
    psychological value.
    Three basic functions of
    the organization
    Operations and supply chains – one couldn’t
    exist without the other and no business
    organization can exist without both.

    Supply Chain is the sequence of


    SUPPLY organizations - their facilities , functions and
    CHAIN activities – that are involved in producing and
    delivering of a product and service
    PRODUCTION SYSTEM
    Food Processor
    Hospital
    Process
    Goods Service
    Continuum
     Production of goods – tangible output
     Delivery of services – an act
     Service job categories
     Government
    Production of
    Goods vs.  Wholesale/retail
    Delivery of  Financial services
    Services  Healthcare
     Personal services
     Business services
     Education
     Degree of customer contact
     Uniformity of input
     Labor content of jobs
     Uniformity of output
    KEY  Measurement of productivity
    DIFFERENCE  Production and delivery
    S
     Quality Assurance
     Amount of inventory
     Evaluation of work
     Ability to patent design
     Forecasting
     Capacity planning
    Scope of  Scheduling
    Operations  Managing inventories
    Management
     Assuring quality
     Motivating employees
     Deciding where to locate facilities
    Responsibilities
    of Operations
    Management
     What : What resources will be needed and in what
    amounts?
     When : When will each resource be needed? When
    should the work be scheduled? When should
    Key Decisions of materials and other supplies be ordered? When is
    Operations corrective action needed?
    Managers  Where: Where will the work be done?
     How: How will the product or service be designed?
    How will the work be done (organization, methods,
    equipment)? How will resources be allocated?
     Who: Wo will do the work?
     The Internet, e-commerce, e-
    business
    Trends in
    Business  Management technology
     Globalization
     Management of supply chains
     Agility
    End .

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