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    Chapter 1 Operations Management and Value Chains

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    Valery Joy Cerenado
    Operations management involves designing goods, services, and processes to create and deliver them successfully to customers. It also includes day-to-day management of processes and continual improvement. This chapter introduces operations management and value chains.

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    Chapter 1 Operations Management and Value Chains

    Uploaded by

    Valery Joy Cerenado
    229 views15 pages
    Operations management involves designing goods, services, and processes to create and deliver them successfully to customers. It also includes day-to-day management of processes and continual improvement. This chapter introduces operations management and value chains.

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    © © All Rights Reserved

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    PPTX, PDF, TXT or read online from Scribd

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    Operations management involves designing goods, services, and processes to create and deliver them successfully to customers. It also includes day-to-day management of processes and continual improvement. This chapter introduces operations management and value chains.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    229 views15 pages

    Chapter 1 Operations Management and Value Chains

    Uploaded by

    Valery Joy Cerenado
    Operations management involves designing goods, services, and processes to create and deliver them successfully to customers. It also includes day-to-day management of processes and continual improvement. This chapter introduces operations management and value chains.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 15

    CHAPTER 1

    Operations Management and


    Value Chains
    INTRODUCTION

    • Operations Management (OM)•Science and art of


    ensuring that goods and services are created and
    delivered successfully to
    customers•Includes:•Design of goods, services, and
    the processes that create them•Day-to-day
    management of processes•Continual improvement
    of goods, services, and processes
    INTRODUCTION
    INTRODUCTION

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