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Oral Communication Skills: Due10012 Communicative English 1
Oral Communication Skills: Due10012 Communicative English 1
Oral
Communication
Skills
Communication skills are needed to speak
appropriately with a wide variety of people whilst
maintaining good eye contact, demonstrate a
varied vocabulary and tailor your language to
your audience, listen effectively, present your
ideas appropriately, write clearly and concisely,
and work well in a group.
VERBAL
Use a strong, confident
speaking voice
NONVERBAL
Mimic nonverbal
communications you
find effective
VISUAL
Consider your
audience
WRITTEN
Clarification Skills
Suggestion Skills
Interruption Skills
Enquiry Clarification
Suggestion Interruption
An official process to
find out the cause of A request for
something or to find information about
out information about somebody/ The act of asking
something something questions or collecting
information about
Who, which, what,
somebody/
when, where, how,
something
why, whose
Clarification Skills Asking for Clarification :
Making Clarification :
Purpose 2 :
Let me explain that …
Reassure the speaker that the In other words …
listener is genuinely What I mean is …
Interested in them & is
To say this differently …
attempting to understand what
they are saying This means …
What I want to say is …
Sorry, let me explain …
Suggestion Skills
Making
Suggestions: Accepting
Counter
Suggestions: Refusing
Suggestions:
To offer an idea or suggestions:
Agree to a
plan for someone An opposing or
suggestion Declining a
to think about alternative
suggestion suggestion