Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • Oral Communication Skills: Due10012 Communicative English 1

    Uploaded by

    Mizbie 86
    26 views14 pages
    This document discusses oral and written communication skills. It provides tips for verbal communication including using a confident speaking voice, active listening, avoiding filler words and jargon. It also discusses nonverbal communication skills like noticing your own emotions and mirroring effective nonverbal cues of others. Visual aids should only be used if they add value and be clear. Written communication should strive for simplicity, avoid relying on tone, and take time for review. The document also outlines enquiry, clarification, suggestion and interruption skills needed for effective communication.

    Original Description:

    Original Title

    SLIDE 2

    Copyright

    © © All Rights Reserved

    Available Formats

    PPT, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document discusses oral and written communication skills. It provides tips for verbal communication including using a confident speaking voice, active listening, avoiding filler words and jargon. It also discusses nonverbal communication skills like noticing your own emotions and mirroring effective nonverbal cues of others. Visual aids should only be used if they add value and be clear. Written communication should strive for simplicity, avoid relying on tone, and take time for review. The document also outlines enquiry, clarification, suggestion and interruption skills needed for effective communication.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    26 views14 pages

    Oral Communication Skills: Due10012 Communicative English 1

    Uploaded by

    Mizbie 86
    This document discusses oral and written communication skills. It provides tips for verbal communication including using a confident speaking voice, active listening, avoiding filler words and jargon. It also discusses nonverbal communication skills like noticing your own emotions and mirroring effective nonverbal cues of others. Visual aids should only be used if they add value and be clear. Written communication should strive for simplicity, avoid relying on tone, and take time for review. The document also outlines enquiry, clarification, suggestion and interruption skills needed for effective communication.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    of 14

    DUE10012 COMMUNICATIVE ENGLISH 1

    Oral
    Communication
    Skills
    Communication skills are needed to speak
    appropriately with a wide variety of people whilst
    maintaining good eye contact, demonstrate a
    varied vocabulary and tailor your language to
    your audience, listen effectively, present your
    ideas appropriately, write clearly and concisely,
    and work well in a group.
    VERBAL
     Use a strong, confident
    speaking voice
    NONVERBAL

     Use active listening  Notice how your


    emotions feel physically
     Avoid filler words
     Be intentional about
     Avoid industry jargon your nonverbal
    when appropriate communications

     Mimic nonverbal
    communications you
    find effective
    VISUAL
     Consider your
    audience
    WRITTEN

     Only use visuals if they  Strive for simplicity


    add value
     Don’t rely on tone
     Make them clear &
    easy to understand  Take time to review
    your written
    communications

     Effective & enjoyable


    Communications Skills :
    Enquiry Skills

    Clarification Skills

    Suggestion Skills

    Interruption Skills
    Enquiry Clarification

    Making sure you understand


    Requesting more information
    everything you were told

    Suggestion Interruption

    A proposal, piece of advice &


    idea for consideration An act to break the
    continuity of something
    Enquiry Skills

    An official process to
    find out the cause of A request for
    something or to find information about
    out information about somebody/ The act of asking
    something something questions or collecting
    information about
    Who, which, what,
    somebody/
    when, where, how,
    something
    why, whose
    Clarification Skills Asking for Clarification :

    Purpose 1 :  I’m not quite sure I understand what


    you are saying.
    Ensure that the listener’s  Could you be more explicit?
    understanding of what the  Could you give us an example ?
    speaker has said is correct  Could you repeat, please?

    Making Clarification :
    Purpose 2 :
     Let me explain that …
    Reassure the speaker that the  In other words …
    listener is genuinely  What I mean is …
    Interested in them & is
     To say this differently …
    attempting to understand what
    they are saying  This means …
     What I want to say is …
     Sorry, let me explain …
    Suggestion Skills
    Making
    Suggestions: Accepting
    Counter
    Suggestions: Refusing
    Suggestions:
    To offer an idea or suggestions:
    Agree to a
    plan for someone An opposing or
    suggestion Declining a
    to think about alternative
    suggestion suggestion

     How about playing  What if we go to


    badminton ?  Yes, I’d like to. the park instead?  No, let’s not.
     Shall we have a  What a good idea!  I would rather go to  I don’t feel like it
    walk along the the swimming pool.
    river?
    Interruption Skills
    An act, utterance, or Such as an action,
    period that interrupts comment, or question,
    someone or something that causes someone or
    something to stop

    An interrupting phrase is also  I'm sorry to interrupt but


    called an interrupter, an you're needed...
    insertion, or a mid-sentence  I apologize for
    interruption the interruption but I had to
    quickly let you know that...
    THANK
    YOU

    You might also like