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    Importance of Business Communication

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    satyam sk
    The document discusses the communication process and barriers to effective communication. It describes the steps in the communication process as the sender developing an idea, encoding the message, selecting a channel, the receiver decoding and providing feedback. It lists several barriers to communication including physiological, psychological, organizational, linguistic, cultural and social barriers. Finally, it outlines some importance of business communication such as exchanging information, achieving goals, improving employee efficiency, and enhancing customer satisfaction.

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    Importance of Business Communication

    Uploaded by

    satyam sk
    44 views48 pages
    The document discusses the communication process and barriers to effective communication. It describes the steps in the communication process as the sender developing an idea, encoding the message, selecting a channel, the receiver decoding and providing feedback. It lists several barriers to communication including physiological, psychological, organizational, linguistic, cultural and social barriers. Finally, it outlines some importance of business communication such as exchanging information, achieving goals, improving employee efficiency, and enhancing customer satisfaction.

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    The document discusses the communication process and barriers to effective communication. It describes the steps in the communication process as the sender developing an idea, encoding the message, selecting a channel, the receiver decoding and providing feedback. It lists several barriers to communication including physiological, psychological, organizational, linguistic, cultural and social barriers. Finally, it outlines some importance of business communication such as exchanging information, achieving goals, improving employee efficiency, and enhancing customer satisfaction.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    44 views48 pages

    Importance of Business Communication

    Uploaded by

    satyam sk
    The document discusses the communication process and barriers to effective communication. It describes the steps in the communication process as the sender developing an idea, encoding the message, selecting a channel, the receiver decoding and providing feedback. It lists several barriers to communication including physiological, psychological, organizational, linguistic, cultural and social barriers. Finally, it outlines some importance of business communication such as exchanging information, achieving goals, improving employee efficiency, and enhancing customer satisfaction.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
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    •WHAT IS YOUR EXPECTATION
    FROM THE  BUSINESS
    COMMUNICATION COURSE?
    How many words can you make from the letters in the below word ?

    COMMUNICATION
    BUSINESS COMMUNICATION
    BUSINESS
    COMMUNICATI
    ON Business communication is exchanging
    information in order to promote an
    organization's goals, objectives, aims, and
    activities, as well as increase profits within
    the company.
    If you could not communicate, what would life be like?
    Process of
    Communication
    HOW DOES THE COMMUNICATION PROCESS WORK?

    •The sender develops an idea to be sent


    •The sender encodes the message
    •The sender selects the channel of communication that will be used
    •The message travels over the channel of communication
    •The message is received by the receiver
    •The receiver decodes the message
    •The receiver provides feedback, if applicable
    FORMS OF BUSINESS COMMUNICATION
    MMUNICATION
    INTERNAL COMMUNICATION

    INTERNAL
    COMMUNICATION
    INTERNAL
    UPWARD
    INTERNAL
    DOWNWAR
    D
    1. The communication process consists of five steps. In _____________, the receiver
    interprets the message and translates it into meaningful information.
    A)Feedback 

    Recapitulation B) Noise 
    C)Encoding
    D)Decoding
    2.Both encoding and decoding of message are influenced by our emotions.
    True, False
    3. When is the communication process complete?
    A)When the sender transmits the message
    B) When the message enters the channel.
    C) When the message leaves the channel.
    D) When the receiver understands the message.
    4.The term “communis” derived from ___word.
      A)Greek.
    B)Latin.
    C) Chinese.
    D) English.
    5.Communication means ___information, feeling and thoughts, with others.
    A)to receive.
    B) Exchange of.
    C) Conveying.
    D)All the above.
    What is a barrier in communication?
    • Every obstacle that stands between the
    sender and the receiver.
    • The most important thing is the message.
    • The message should be clear enough to avoid
    misunderstanding.
    • Seek feedback to check message is
    understood.
    Physiological

    Psychological
    Organizational

    Physical
    Linguistic Barriers

    Cultural
    Personal
    Social
    • Exchanging information • Improving Industrial Relations
    • Preparing plans and • Publicity of Goods and services
    policies
    • Removing Controversies
    • Achieving Goals
    • Enhancing Employee Satisfaction
    • Increasing Employees
    Efficiency • Enhancing Loyalty
    IMPORTANCE
    • Solving Problems • Improve innovation
    • Making Decisions • Enhances customers satisfaction
    • Improving in directing • Helps to train and educate people
    the organisation
    MANAGERIAL EFFICIENCY

    MANAGERIAL TASK CAN ONLY BE


    PERFORMED WHEN COMMUNICATION
    SYSTEM IS EFFECTIVE
    ENHANCES MORALE
    AND
    RELATIONSHIP

    • EMPHASISES THE EMPLOYEES PARTICIPATION


    IN MANAGEMENT
    • BUILD THE EMPLOYEES MORLAE AND
    CORDIAL RELATIONS BETWEEN
    MANAGEMENT AND EMPLOYEE
    EFFECTIVE LEADERSHIP

    • TWO WAY COMMUNICATION HELPS IN 


    EFFECTIVE COMMUNICATION
    • LEADERSHIP CAN BE OBTAINED FROM
    PROPER SYSTEM OF COMMUNICATION
    MUTUAL TRUST
    AND
    CONFIDENCE

    EFFECTIVE COMMUNICATION
    HELPS TO REDUCE
    MISUNDERSTANDING AND
    DEVELOP MUTUAL RESPECT
    STAFFING

    WHEN THE INFORMATION ARE


    CORRECTLY COMMUNICATED IN
    TIME , IT HELPS IN THE FUNCTION
    OF SELECTION, PLACEMENT,
    SOCIALIZATION, PROMOTION
    AND TRANSFER.
    BETTER DECISION

    COMMUNICATING TO CONCERNED
    ORGSNISATION, DEPARTMENT AND
    PERSON MAKE DECISION
    PROMPTLY.
    BETTER MANAGERIAL
    CONCERN

    ALL MANAGERIAL FUNCTIONS


    LIKE PLANNING ,ORGANIZING,
    DIRECTING, CONTROLLING CAN’T
    BE DONE WITHOUT
    COMMUNICATION.

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