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    2 PPT Housekeeping

    Uploaded by

    Javid Pabalan Orolfo
    The document defines key terms related to hotel housekeeping including amenities, Do Not Disturb status, early maid service, forms, house rules, interpersonal skills, organizational charts, professionalism, standard room status codes, and hotel house rules. Some of the house rules discussed include entry into guest rooms following a two-knock three announcement rule, cleaning procedures, handling lost and found items, and rules around gifts and tipping for staff. Standard room status codes provide information on the occupancy and cleanliness of hotel rooms.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    2 PPT Housekeeping

    Uploaded by

    Javid Pabalan Orolfo
    92 views30 pages
    The document defines key terms related to hotel housekeeping including amenities, Do Not Disturb status, early maid service, forms, house rules, interpersonal skills, organizational charts, professionalism, standard room status codes, and hotel house rules. Some of the house rules discussed include entry into guest rooms following a two-knock three announcement rule, cleaning procedures, handling lost and found items, and rules around gifts and tipping for staff. Standard room status codes provide information on the occupancy and cleanliness of hotel rooms.

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    housekeeping

    Original Title

    2 Ppt Housekeeping Copy

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    The document defines key terms related to hotel housekeeping including amenities, Do Not Disturb status, early maid service, forms, house rules, interpersonal skills, organizational charts, professionalism, standard room status codes, and hotel house rules. Some of the house rules discussed include entry into guest rooms following a two-knock three announcement rule, cleaning procedures, handling lost and found items, and rules around gifts and tipping for staff. Standard room status codes provide information on the occupancy and cleanliness of hotel rooms.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    92 views30 pages

    2 PPT Housekeeping

    Uploaded by

    Javid Pabalan Orolfo
    The document defines key terms related to hotel housekeeping including amenities, Do Not Disturb status, early maid service, forms, house rules, interpersonal skills, organizational charts, professionalism, standard room status codes, and hotel house rules. Some of the house rules discussed include entry into guest rooms following a two-knock three announcement rule, cleaning procedures, handling lost and found items, and rules around gifts and tipping for staff. Standard room status codes provide information on the occupancy and cleanliness of hotel rooms.

    Copyright:

    © All Rights Reserved
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    STUDY THESE

    TERMS
    STUDY THESE
    TERMS
    amenities – are
    supplies like dental
    kit, bath soap, vanity
    kit, etc. that add to
    guest comfort and
    convenience
    STUDY THESE
    TERMS
     Do Not Disturb – a
    room status
    indicating that a
    room should not be
    entered and cleaned
    because guests do
    not want to be
    bothered
    STUDY THESE
    TERMS
    Early Maid Service –
    a room status
    indicating that a room
    should not be entered
    and cleaned as soon as
    possible
    STUDY THESE
    TERMS
     Forms – document
    that serves as
    evidence in a
    specific incident,
    situation and
    happening
    STUDY THESE
    TERMS
    House rules – set
    of rules strictly
    implemented and is
    designed to be
    followed for
    discipline and
    safety
    STUDY THESE
    TERMS
    STUDY THESE
    TERMS
    STUDY THESE
    TERMS
     Intrapersonal
    skills – is also
    called personal
    skills
    STUDY THESE
    TERMS

    Interpersonal
    skills – is also
    called people
    skills.
    STUDY THESE TERMS
    Organization
    chart – shows
    the internal
    strucut of an
    organization or
    company.
    STUDY THESE TERMS
    Professionalism – are
    traits needed in the
    workplace which includes
    specialized skills, good
    judgment and polite
    behavior of a person who
    is trained to perform one’s
    job well
    STUDY THESE TERMS
    HOTEL HOUSE RULES

    1 Entry into Guest’s Room

    Two-knock, three
    announcement rule
    HOTEL HOUSE RULES

    2 Cleaning

    changing of linens and


    toiletries
    cleaning the floors
    dusting surfaces
    cleaning the bathrooms
    HOTEL HOUSE RULES

    3 Lost and Found


    Perishable items - (fruits, chocolates, canned goods)
    Non-perishable items – (umbrella, shoes, bags, clothes)
    Valuables – (cash, gadgets, jewelry)
    4 Gifts and Tipping

    Hotels enforce rules on


    receiving gifts and tips
    from guests.
    5 Professionalism
    are traits needed in the
    workplace which includes
    specialized skills, good
    judgment and polite behavior
    of a person who is trained to
    perform one’s job well
    List of Standard Room Status Codes Used by The
    Housekeeping
    OC
    C
    VACANT AND
    CLEAN
    VC
    VACANT AND DIRTY

    VD

    This Photo by Unknown Author is licensed under CC BY


    OCCUPIED AND CLEAN

    OC
    OCCUPIED AND DIRTY

    OD
    VACANT AND READY

    V
    R
    OUT OF ORDER

    OOO
    OOS

    This Photo by Unknown Author is licensed under CC BY-SA-NC


    BLOCKED

    BLO
    List of NS NO SHOW - The room is reserved but the guest
    did not show up or has not arrived yet

    Standard SO SLEPT OUT – The guest slept outside the hotel


    Room Status
    Codes Used HO HOUSE USE – The room is occupied by an officer
    or staff of the hotel or the owning company.
    by The
    Housekeeping DND DO NOT DISTURB – The guest posted the DND
    sign and does not want to be disturbed.

    MUR MAKE-UP ROOM – Time when an occupied guest room needs to


    be cleaned, including beds to be made.
    List of
    DNCO DID NOT CHECK OUT - The guest settled his or her bill
    but has left without informing the front desk.

    Standard On-change The guest has departed, but the room has not yet
    cleaned and ready for sale
    Room Status
    The guest has left the hotel without making an
    Codes Used Skipper arrangements to settle his or her account.
    by The
    Housekeeping DO Due Out – The room is expected to be vacant
    after the guests had checked out.

    CO Check-out – The guest has settled his account,


    returned the room keys, and left the hotel.

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