Crisis Basics

Crisis Basics
Introduction
Developing, preparing, and training a crisis management

team involves the cooperation and compliance of team
leaders, managers, and employees, along with careful
preparation, adequate training, and transparent flow of
information on a daily basis.
Crisis Management Basics
• Preparation
• Compliance
• Planning Basics
• Warning Signs
• Warnings from Safety or Health Organizations
Preparation
One of the best ways to prepare any company, entity, business, or individual
for any type of emergency is to create what if scenarios or worst case models
based on specific industries and industry needs. Ask questions such as:
 In what type of environment could a certain situation develop?
 Will someone be able to see warning signs that something is wrong?
 What can people do to change the situation once they determine that
something is wrong?
• Develop a number of scenarios that offer a variety of likelihoods. Sometimes the
odds might be considered pretty high for something to happen, while others might
generate a very slim chance. While it would not be conducive to plan for extremely
unlikely scenarios, managers and administrators should carefully look at their
industry, their company, the departments in their company, and access and analyze
the potential risks.
• Preparation for natural disasters such as fire, earthquake, hurricanes, or floods

require that managers and supervisors devise and create emergency or evacuation
plans to protect not only employees but property, as well as preventing scenarios
such as explosions, gas leakage, or other potential hazards that may develop as a
result of a natural disaster.
Compliance
•In determining potential crises that may occur in any environment, human response
must be taken into consideration. For example, compliance with federal, state, and
county rules and regulations must be understood and followed in order to maintain
accountability and responsibility.
•Employees must comply with industry, company, or business rules for the safety and
benefit of all. For example, smoking in an environment where hazardous vapors or
chemicals are stored may severely endanger not only other employees but the
business itself. Managers and supervisors must ensure that employees are following
safety regulations and guidelines in such situations. A company or a manager who is
unable to maintain compliance with such regulations is in danger of facing a crisis
that could result in damages, lawsuits, or loss of reputation sometime in the future.
Planning Basics
•Crisis management means developing a plan of action ahead of time. While every
possible situation cannot be anticipated, careful analysis should develop a list of
potential issues and worst case scenarios. Planning for a variety of contingencies may
take several steps including:
 Organizing a planning or crisis management team.
 Developing a plan of action.
 Continually reviewing and updating the plan.

• Planning means organizing the skills, experiences, and opinions of a variety of
individuals who meet the needs of employees' security, community responsibility, and
environmental safety
Warning Signs
•Warning signs may take a variety of shapes, some expected others not so
obvious. Learning to understand what potentially signals a crisis and knowing
how to react to such signals depends on the industry, business, or situation. Some
signals of impending danger are obvious, such as smoke from a fire, hurricane or
tornado warnings, or potential floods.
•Warning signs may also be found in disgruntled employees, missed deadlines,
interruption of workflow, technical problems that disrupt delivery schedules.
Even warnings and notices from building inspectors, health officials, or
regulatory organizations such as the Occupational Safety and Health
Administration (OSHA), rumors, complaints by employees or customers, and
more.
Cont…..
• Managers, supervisors, and business leaders must keep their ears to the
ground and their fingers on the pulse of customers, employees, and the
internal workings of a business environment to be aware of warning signs
that convey a lack of concern, indifference, apathy, resentment, or even
sabotage.
• A sign of an impending crisis for any business is a lack of consumer interest in a product or service.
For example, let's say a company devises a chemical to help extend the shelf life of produce. While
the chemical isn't inherently dangerous to human health or safety, knowledge of its use may alarm
consumers, so the chief executive officer decides not to reveal that the company is making use of
this chemical.
Warnings from Safety or Health Organizations
•Most business environments, including hospitals, long term care facilities, factories, and
assembly lines, regularly receive visitors from OSHA, union representatives, and
accreditation or certification organizations that ensure the safety and protection of
employees and the general public.
•A long term care facility that receives low scores regarding procedures, care, or protection
for its residents may soon find its doors locked, its employees let go, and its revenue
severely diminished. A restaurant that experiences repeated visits or low scores by safety,
building, or health inspectors may soon find itself out of business.

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Crisis Basics

Developing, preparing, and training a crisis management

 Will someone be able to see warning signs that something is wrong?

• Preparation for natural disasters such as fire, earthquake, hurricanes, or floods

 Developing a plan of action.

 Continually reviewing and updating the plan.

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