HORENSO PDCA by Anubha Walia
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Japanese Culture - HO REN SO - PDCA cycle training is conducted by Anubha. She is training in quality to corporates on TQM, PDCA, Six Sigma, 5S, Culture for last 10 years www.prismphilosophy.com 919818446562 training@prismphilosophy.com
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HORENSO PDCA by Anubha Walia
- 1. HO-REN-SO PDCA CYCLE 1 TRAINER & FACILITATOR Anubha Walia anubhawalia@gmail.com, anubhawalia.wordpress.com
- 2. A LITTLE ABOUT ME Professional Stats 12+ years in Corporate 4+ years with Prism Trainings DDI USA, MindGym UK, AIM Australia, TTT, QAI Certified ! Personal Interests I love Dancing, Travelling & watching movie Now, I coach young Generation on Persona development I do Blogging (anubhawalia.wordpress.com) 2
- 3. www.prism-global.org, anubhawalia@gmail.com, Twit @anubhamaurya 3 HOKOKU Report RENRAKU Communicate SODAN Consultation
- 4. www.prism-global.org Ho 4 • Houkoku is reporting the progress of a given activity or task. Facts, methods and objective are the three main points that need to be communicated • Emphasize 5W+2H - What-who-when-where-why + how-how much / many. • Japanese Culture Tip: First Progress than Result
- 5. www.prism-global.org Ren 5 • Renraku is contact / communication / updating related work and usually involves cross / inter department communication • With renraku, we can get a lot of input and be able to look at a problem more holistically • Japanese Culture Tip: if problems occur within the company, even if they occur in other parts we still have to be responsible to bear the consequences...
- 6. www.prism-global.org So 6 • Soudan is consultation between us with superiors, especially when we have problems in our work • It is not just big problems, but also the potential for problems that is worth consulting • Japanese Culture Tip: Japanese bosses usually want to know everything we do, sometimes to trivia...
- 7. www.prism-global.org, anubhawalia@gmail.com, Twit @anubhamaurya PDCA 7
- 8. www.prism-global.org PDCA / The Deming Cycle 8 Customer Satisfaction Plan Do Check Act • Plan: study current situation • Do: implement plan on trial basis • Study: determine if trial is working correctly • Act: standardize improvements
- 10. www.prism-global.org, anubhawalia@gmail.com Do Phase • How do we implement our plan? ✓ Implement Plan ✓ Monitor ✓ Adjust ✓ Communicate Plan Do Check Act
- 11. www.prism-global.org, anubhawalia@gmail.com Do Phase: Communicate through HoRenSo
- 12. www.prism-global.org, anubhawalia@gmail.com Check Phase • How did we do? ✓ Evaluate results ✓ Evaluate process ✓ Communicate Plan Do Check Act
- 13. www.prism-global.org, anubhawalia@gmail.com Plan Do Check Act • Reflection Meetings ✓ Common way to wrap up a project that has ended ✓ Stakeholders meet and review the project from beginning to end ✓ Discuss summarized outcome of the project • Final Report ✓ Feedback from customers ✓ Improvements (Kaizen) against former standards ✓ Circumstantial causes vs. process causes Check Phase: Communicate
- 14. www.prism-global.org, anubhawalia@gmail.com Plan Do Check Act • How do we improve? ✓ Resolve Issues ✓ Standardize ✓ Kaizen ✓ Communicate Act Phase
- 16. www.prism-global.org, anubhawalia@gmail.com ISHIKAWA 7 Quality Tools