Digital 22 Culture Code

Digital 22 Culture Code
Created by everybody in the team.

● Do what you think is best..
● Be accountable.
● Communicate properly.
● Respect other people.
● Support your colleagues.
● Keep getting better.
● Be considerate.
● Clean up after yourself.
● Enjoy the ride.
Digital 22
Culture Code

The atmosphere in the ofﬁce. The way
you feel about your colleagues. How
people treat each other. It comes from
the approach and attitude people
choose to have.
And it’s whatever you make it.
What is
Culture?

Yours and the people around you.
It’s everybody’s.
Whose
Culture Is It?

For Digital 22, the Culture Code deﬁnes what we
believe in, what we do and how we work with
people internally and externally. It's a way of
formalizing our DNA and the soul of the
company so it becomes the backbone of how to
act at work.
It's an addition to our Core Values and also a bit
different.
This is based on feedback from across the whole
team and what’s already helping to create a
happy, productive, successful business.
What’s a
Culture Code?

To help nurture the special culture that exists as we
continue to grow and expand in size.
If we all work together and share the culture, the
impact is completely positive, even when we have
differences.
Basically, it helps people be sound with
each other.
Why Do
We Need It?

Because employee happiness and everybody
enjoying themselves at work is the main reason
the company was started. It’s what we’re all about,
to be honest.
And it shows when we win awards like
Employer of the Year.
Why Does
Digital 22
Want It?

The website, SlideShare, company
WiKi, Shared Drive and some
printed copies around the ofﬁce.
Where Can
You Find It?

Core Values cover everything we do and
what we’re working towards.
This Culture Code is about how
we act towards each other and
the ofﬁce.
How is This Different
to Our Core Values and
Mission Statement?

For guidance. As a reminder. As
something to always aim for.
So we end up with an amazing
culture to work in.
How Should
You Use It?

Dharmesh Shah, HubSpot Co-Founder in
the HubSpot Culture Code
“Culture happens. Whether planned
or not, all companies have a culture.
Why not make one we love?”

Colleen O’Sullivan, Senior Director of
HubSpot Customer Success
“We hire adults. We don’t expect or
want to be on your shoulder the
whole time checking up on you.”

“Culture matters so much because
we all spend a lot of time here and
we should enjoy it.”
Rikki Lear, Director

Following these statements will
help to make sure we have the best
culture possible, we’re happy and
we’re achieving the Core Values.
● Do what you think is best..
● Be accountable.
● Communicate properly.
● Respect other people.
● Support your colleagues.
● Keep getting better.
● Be considerate.
● Clean up after yourself.
● Enjoy the ride.
Digital 22
Culture Code

Here’s what they mean and
how they’re applied.
● Do what you think is best.
The best for Digital 22, the best for your growth, the best
for your colleagues and the best for your client. Without
taking advantage.
● Be accountable. Because we’re all adults, we should own
up to what we need to.
● Communicate properly. Speak to people with respect
and be a good listener. And there’s no need to gossip.
● Respect other people. Their time, their work and their
ideas
● Support your colleagues. Like a family, be there for each
other and the favour will be returned one day.
● Keep getting better. We’re #1 in Europe but we can all
learn. Learn from your mistakes and help others learn
from theirs (and yours too).
● Be considerate. Remember you’re in a shared space
and how you behave impacts people around you.
● Clean up after yourself. If you don’t sort it, you’re leaving
it for somebody else to do it for you. From overdue tasks
to cups and plates on the drainer.
● Enjoy the ride. Being the best is hard work, embrace
it and celebrate whenever you can.
The Statements
Explained

INTERESTING: The most common
words used in the survey which
shaped the Culture Code were:
“help”, “other” and “people.”
This shaped the Culture Code Statements.

SIMILAR: Those words are very similar to
our Mission Statement:
“To help clients and each other grow.”
This shaped the Culture Code Statements.

Digital 22 Culture
Code Explained
Further

THINK:
What do these statements mean to
you?
How many do you follow?
How can you make Digital 22 a better
place to work?

The best for Digital 22 because that builds long
term success.
The best for your growth because that’s the root
to achieving happiness.
The best for your colleagues and they’ll do the
same for you.
And the best for your client because they pay
the bills.
But this covers everything from “Should I revisit
that bit of work because I think it could be better?”
to “I can see the bin is full, should I just empty it?”
Do what
you think is
best.

Positive Examples:
● Researching your own solution.
● But asking for help when you
really need it.
● Choose the most impactful
option.
● Dealing with a problem as soon
as you see one, big or small.
Do what you think is best.
Negative Examples:
● Trying to do it all on your own.
There’s no need to be a hero.
● Asking a colleague for a solution
before you ask the internet.
Do your bit.
● Doing something with no
impact. Your time could be
better spent.
● Hoping problems will just go
away. They won’t.

YOUR QUOTES:
“Let’s all work to the best
of our ability and lead the way
in marketing.”
“Get the best out of one another…”
“Help to the best of their
abilities…”
“Having everyone’s best interest
at heart…”
“Try your best…”

Be
Accountable
If we all do that, everything runs smoothly.
From results and overdues to other stuff.
‘Other stuff’ people mentioned includes
keeping the ofﬁce clean and tidy (including
putting things away) and solving problems
quickly before they become a big deal.
Problems can mean both personal and
professional.

Be Accountable
Positive Examples:
● Owning your mistakes.
● Hitting your deadlines.
● Moving work along the
production line on time.
● Finishing tasks and making sure
they’re complete.
Negative Examples:
● Passing the blame.
● Always having overdues.
● Not passing work to people when
you’re supposed to.
● Leaving tasks unﬁnished.

YOUR QUOTES:
“If you mess up then own it (shit
happens).” “Own your screw ups...”
“Take responsibility…” “Take equal
responsibility…” “Accept
responsibility…” “It is your responsibility
and your kitchen but not just your
kitchen.”

Communicate
Properly
Speak to people with respect and be a good
listener. Listening is probably the most
important bit because it stops the other
person feeling ignored.
And never talk people down behind their
backs. “Don’t bitch” and “don’t gossip” were
mentioned in the survey responses. A lot.
Nothing good ever comes of this. It makes
people unhappy and the whole culture
suffers.
Just be a sound person.

Communicate Properly
Positive Examples:
● Respecting the other person’s
opinion even if you don’t agree.
● Being open and honest.
● Listening and asking questions
until you truly understand.
● Being properly ‘in the room’
instead of chatting on Slack or
thinking about your next
meeting.
Negative Examples:
● Talking down to people.
● Bitching or bad mouthing
somebody behind their back.
● Assuming you know everything
during a conversation.
● Gossiping. If somebody gossips
to you, they’ll gossip about you.

YOUR QUOTES:
“Listen well… sharing a problem
is a good way to solve it.”
“Communicate well and efﬁciently.”
“Listening to one another.”
“Always listen to others…”
“Listen and remain open-minded.”
“Don’t bitch or gossip.”

AND SOME MORE OF YOUR QUOTES:
“If you ever have an issue, talk it out rather
than bitch or moan to someone else.”
“Don’t bitch about each other.”
“Don’t gossip.”
“Don’t bitch.”

Respect
Other
People
Their time is just as important as yours - how
we work is truly a team effort.
This means their work is just as important as
yours too, from the most senior to the most
junior position - we all rely on each other.
And what else always deserves respect is
somebody else’s ideas. Without this, creativity
and innovation dies… and then we’re just
another boring ofﬁce.
And respect that other people are using the
same ofﬁce as you. Be a sound person to work
next to.

Respect Other People
Positive Examples:
● Realising everybody feels stress
and has pressure.
● Understanding that your
colleague might be snowed
under.
● Empathising with their situation.
● Being on time to meetings. The
little things matter.
Negative Examples:
● Thinking your job is more
important than somebody else’s.
It isn’t really.
● Expecting unrealistic turnaround
times on tasks. It’s not fair.
● Not including people. Grow up
and be adult.
● Hogging things like music
playlists or the pool table. Share
the wealth.

YOUR QUOTES:
“No one should feel like
they can’t contribute.”
“Treat others how you’d
want to be treated.”
“Respect everything.”
“Respect other people’s time...”
“Respect their opinion.”
“Respect the facilities.”
“Respect that people work
differently.”

Support Your
Colleagues
Be there for each other and the favour will be
returned one day. Okay, less cheese...
Your teammate could be under pressure from
a client or having a rough time at home. Be
there for them and they’ll do the same for you
when you need it.
Supporting your colleagues can also be as
simple as doing your job on time. This means
they can crack on without fuss.
It can also be as simple as asking if they’re
okay and being a good friend.

Support Your Colleagues
Positive Examples:
● Asking how you can help, even if
it’s just getting them a brew.
● Include people if you see them
sat on their own.
● Suggesting ideas and solutions
that might help.
● Doing the best job you can so
that people can rely on you.
Negative Examples:
● Not offering your skills or time
when they’d help.
● Ignoring people’s questions or
queries.
● Not replying to emails.
● Not completing work when you
were supposed to or said you
would do.

YOUR QUOTES:
“Be helpful and supportive.”
“Being a support system for work
and personal things.”
“Be aware if you think someone
might need help.”
“Have each other’s back.”
“Don’t gossip.”
“Don’t be afraid to accept help.”
“Help, support, educate and guide.”

Keep Getting
Better
We’re all human and make mistakes - the key
is to learn from them.
Learn from them and help others by sharing
your new-found knowledge.
Also help others learn from their mistakes too.
Finally, being Partner of the Year makes us a
target to beat for every other agency. If we
stand still we are actually moving backwards.
Keep learning all the time.
And try to be a better person to work with.

Keep Getting Better
Positive Examples:
● Trying new things, ideas and
ways of working.
● Share what you learn with
everybody else.
● Go the extra mile whenever you
can.
● Improving what the company
already does, no matter how
small.
Negative Examples:
● Doing things the same way you
did a year ago.
● Not training and learning new
things.
● Not pushing yourself - the best
things happen outside your
comfort zone.
● Expecting people to ﬁx things for
you.

YOUR QUOTES:
“Always try to learn something
new.”
“Everything can be improved.”
“We learn and grow - sometimes
you win, sometimes you learn.”
“Knowledge is king.”
“Empower colleagues to innovate…”
“Learn from colleagues.”

Be Considerate
Remember, you’re in a shared space and how
you behave impacts people around you. This
means everything from how much you chat
to how smelly your dinner is.
You might be working on an easy task, but
what about your colleague a few yards away,
can they concentrate?
Maybe somebody is doing a new task for the
ﬁrst time. Help them out or don’t distract
them.
Or it could be as simple as inviting a new
starter to come to the chippy.

Be Considerate
Positive Examples:
● Only eat food in the kitchen,
that’s what it’s there for.
● Arriving on time to meetings. It’s
basic manners.
● Including people who want to be
involved.
● Apologising when necessary.
Own up to messing up.
Negative Examples:
● Not tidying up mess that you’ve
created. Who else is gonna do it?
● Inviting people to meetings who
don’t need to be there. It wastes
their time.
● Excluding people from chats or
anything else. This isn’t primary
school.
● Ignoring the fact you’re
impacting other people.

YOUR QUOTES:
“Don’t be a dick.”
“Be courteous when it comes
to using the facilities.”
“Make a welcoming atmosphere
at all times.”
“Respect each other.”
“Be mindful of each other.”
“Be tidy.”
“Respect that people work
differently.”

Clean Up
After Yourself
Literally.
If you don’t sort it, you’re leaving it
for somebody else to do it for you.
And why should they?
But this counts for everything from
overdue tasks to leaving your
washed plate on the drainer.
Drying and putting stuff away was
mentioned a lot in the survey. And
we mean A LOT.

Clean Up After Yourself
Positive Examples:
● Emptying the bin when you can
see that it’s full.
● Drying your things and putting
them back in the cupboard.
● Fixing mistakes in your work
instead of letting somebody else
do it.
● Making sure you aren’t a blocker
to other people.
Negative Examples:
● Leaving things on the drainer.
● Not taking ownership of mess
you see in the ofﬁce.
● Letting other people ﬁnish or
correct your work.
● Holding up other people starting
their work.

YOUR QUOTES:
“Clean up after yourself.”
“Take responsibility.”
“If you see something
needs doing, just do it.”
“Leave things as you’d
want to ﬁnd them.”
“Wash your shit, dry it,
put it away.”

Enjoy
the Ride
We’re ofﬁcially the best HubSpot Agency in
EMEA. Getting there was hard work. Staying
there is even harder.
Nobody has been in this position and it’s all
new. Not every decision will be correct and we
don’t know what will keep us #1.
What we do know is that it won’t be what
we’re doing now. Things will change.
Embrace it. Celebrate the highs and know the
lows will pass. Don’t be moody and shout up if
you’re struggling. Let’s have fun.

Enjoy the Ride
Positive Examples:
● Celebrating the wins, big and
small. Together.
● Remember bad days happen.
● Socialising with your colleagues
because we’re all real people.
● Seeing mistakes as a chance to
learn. Shit happens. Get over it.
Negative Examples:
● Blaming others when things
don’t go right.
● Not sharing your stresses or
taking things to heart.
● Not engaging with the Digital 22
team. Don’t become cut off.
● Stewing on mistakes or bad
feedback - dust yourself down
and go again.

YOUR QUOTES:
“Smile, have fun, work hard.”
“We learn and grow - sometimes
you win, sometimes you learn.”
“Always try to have a smile
on your face - and talk about
personal things not just work.”
“Get shit done with
a smile on your face.”

Culture is what you make it. This code
is shaped by everybody’s input…
but the culture that comes out of
it is down to you.

Digital 22 Culture Code

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