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www.digital22.com
Welcome to the
Manchester HUG
Agenda
● Introductions
● The inbound sales
methodology
● Sales and marketing
alignment
● Q&A - your questions
answered
The aim of the Manchester HUG is for like minded people to share their
experiences and tactics so everyone can improve their inbound results.
Each session will focus on a particular aspect of inbound marketing so that
you can leave a better marketer.
#ManchesterHUG
www.digital22.com
Introductions

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Agenda
1 Idea behind HubSpot – Inbound
2 The role of Marketing
3 The role of sales
4 Why have a sales process
1 Idea behind Hubspot – Inbound!
Over the past decade,
there’s been a
fundamental shift in
the way companies
reach their audience.

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94%skip TV ads
27%direct mail is never
opened
BROKEN.
The old
marketing playbook
is
50%are on do not
call lists
Base: Varied bases, minimum 598 global consumers
Source: HubSpot Global Interruptive Ads Survey, Q4 2015 – Q1 2016.
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SEO
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Attraction
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Technology has changed how people search and buy,
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Dear Coach:
Next fall will your cross country team be wearing the
best shoe possible?
It will only if it is outfitted in TIGER- - the best brand
of flats in the world.
Two models are designed especially for cross
country:
1. TG-22 Road Running shoe- -built to take
punish-
ment. There is an extra sponge cushion
under the
ball of the foot.
2. TG-4 Marathon shoe- -lightest quality flat
made.
This is the shoe that finished 2-3-4-5-6- in the
Olympic marathon and 1-2-3-5-6 at the Boston
Marathon. Available in quantity for the first
time
in the United States in August 1965.
Jim Grelle has been working out in the marathon
shoe this spring and he
calls it “really great.”
Bill Bowerman at Oregon said, “If I tried to take the
(marathon) shoe
away from Kenny Moore or Wade Bell, I’d
have a fight on my hands.”
Each model sells for $7.95, TIGER is not only
better- -it’s less expensive,
As one runner said, “The only people who
will be left wearing German shoes will
be either uninformed or idiots.”
You are no longer uninformed.
Very truly yours,
Philip K. Knight
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10 Exploratory
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2 Demos
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48% of sales people never follow up with a prospect
25% of sales people make a second contact and stop
12% of sales people make more than three contacts
BUT….
2% of sales are made on the first contact
3% of sales are made on the second contact
5% of sales are made on the third contact
10% of sales are made on the fourth contact
80% of sales are made on the fifth to twelfth contact
*Source: The National Sales Executive Association
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together?
○ Why?
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The
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● 22% don’t even know what a CRM is
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How is this going to happen?
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HUG Q&A
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Marketing and sales aligning - Manchester HUG

  • 2. Agenda ● Introductions ● The inbound sales methodology ● Sales and marketing alignment ● Q&A - your questions answered
  • 3. The aim of the Manchester HUG is for like minded people to share their experiences and tactics so everyone can improve their inbound results. Each session will focus on a particular aspect of inbound marketing so that you can leave a better marketer. #ManchesterHUG
  • 6. Agenda 1 Idea behind HubSpot – Inbound 2 The role of Marketing 3 The role of sales 4 Why have a sales process
  • 7. 1 Idea behind Hubspot – Inbound!
  • 8. Over the past decade, there’s been a fundamental shift in the way companies reach their audience.
  • 9. 94%skip TV ads 27%direct mail is never opened BROKEN. The old marketing playbook is 50%are on do not call lists Base: Varied bases, minimum 598 global consumers Source: HubSpot Global Interruptive Ads Survey, Q4 2015 – Q1 2016.
  • 10. Cold Calling Cold Emails (SPAM) Interruptive Ads Marketer - Centric SEO Blogging Attraction Customer - Centric InboundTraditional vs. Technology has changed how people search and buy, but marketing has not caught up.
  • 11. Marketing with a magnet, not a sledgehammer. In a Nutshell
  • 14. Dear Coach: Next fall will your cross country team be wearing the best shoe possible? It will only if it is outfitted in TIGER- - the best brand of flats in the world. Two models are designed especially for cross country: 1. TG-22 Road Running shoe- -built to take punish- ment. There is an extra sponge cushion under the ball of the foot. 2. TG-4 Marathon shoe- -lightest quality flat made. This is the shoe that finished 2-3-4-5-6- in the Olympic marathon and 1-2-3-5-6 at the Boston Marathon. Available in quantity for the first time in the United States in August 1965. Jim Grelle has been working out in the marathon shoe this spring and he calls it “really great.” Bill Bowerman at Oregon said, “If I tried to take the (marathon) shoe away from Kenny Moore or Wade Bell, I’d have a fight on my hands.” Each model sells for $7.95, TIGER is not only better- -it’s less expensive, As one runner said, “The only people who will be left wearing German shoes will be either uninformed or idiots.” You are no longer uninformed. Very truly yours, Philip K. Knight
  • 18. 60%
  • 22. Increase in awareness Increase in conversions Increase in revenue
  • 23. 2 The role of Sales
  • 27. crappy sales and marketing
  • 31. Empower Your Sales Team Pass valuable lead intelligence to your sales team for faster follow-ups, better connects, and warmer leads. 360° View of Your Leads What companies are visiting our site? What pages have they viewed? What have they converted on? How engaged are they? When are they on our site? What emails have they opened? Who are they on social media?
  • 32. Behavioural insights for all Contacts
  • 33. Why have a sales process?3
  • 35. Set your Annual Goal Goal Min (100%) Club (126%) Stretch (150%) Marketing MRR No of deals Average MRR Annual Goals for Marketing Product Goal Min (100%) Club (126%) Stretch (150%) MRR No of deals Overall Total for Marketing & Sales Annual Goals for Sales Product
  • 36. Quarter Goals Goal 100% - Min 126% - Club 150% - Stretch MRR No of deals Average deal size
  • 38. Creating Your Sales Funnel 100 Leads 30 Connects 10 Exploratory 4 Goal Setting 2 Demos
  • 39. DID YOU KNOW? 48% of sales people never follow up with a prospect 25% of sales people make a second contact and stop 12% of sales people make more than three contacts BUT…. 2% of sales are made on the first contact 3% of sales are made on the second contact 5% of sales are made on the third contact 10% of sales are made on the fourth contact 80% of sales are made on the fifth to twelfth contact *Source: The National Sales Executive Association
  • 40. Minimum of 5 attempts over 10 day period 5 email templates X 5 1 connect call script 5 voicemail scripts
  • 41. Email Sequence – Sales PRO Tool • 1st email – Introduction • 2nd email – Marketing performance • 3rd email – Buyer personas/Case study/Relevant Content • 4th email – Free consultation offer • 5th email – Break-up: Should I stay or should I go?
  • 43. Exploratory call • Level 1 – Get the basics • Level 2 – Get specific and time-bound • Level 3 – Dig deeper into impacts/ consequences Goals lans hallenges Budget uthority eed iming A N T P C
  • 47. Agenda ● The problem with sales ● The shift in sales ● The marketer’s role
  • 48. The problem with sales (from a marketers perspective) ● Is anyone here tasked with bringing sales and marketing together? ○ Why? ○ Frustrations? ○ Who does both? ● Andrew’s frustrations ○ Sales not understanding the inbound process ○ Relying on automation / expecting it to do all the work ○ Sales seeing totf leads as meaningless
  • 49. Sales is going through a shift like marketing did….
  • 50. The Marketer's Role ● 60% sales people don’t use a CRM ● 22% don’t even know what a CRM is ● 100% of sales people are just focused on sales (I made this one up)... So the role of the marketer is to craft (and enforce) a positive buyer's experience. Put the systems and processes in place to maximise the relationship between the two functions. How do we do that?
  • 54. Post call outcomes ● Bad lead ○ Why? ● Right fit, wrong time ○ Back into nurture sequence ● Great lead ○ Eventual mark is customer How is this going to happen?
  • 55. Agree and understanding form fields Not only to inform marketing. [eg. Why are you researching (x) ] ● Awareness = First name, email, persona ● Consideration = Company name, challenges, number of employees ● Decision = phone number, revenue etc What do sales need? Agree when a lead should be passed over to sales
  • 56. Providing sales with context for calls In depth notifications and CRM triggers via workflow
  • 57. Automate Reminders for Sales TeamAutomate Deal Creation + Pipeline Management CRM Triggers and Internal Email Workflows
  • 58. How Marketers can help automate the sales process Internal Email Triggers via Workflow
  • 59. www.digital22.com Marketing and sales are both there to solve a prospect's problems
  • 62. Save the date ● 12th July ○ Going beyond words (podcasting, video and interactive content) ● 18th October ○ Key learnings from INBOUND17 ○ Growth Driven Design