7 steps for creating the ultimate product-led growth strategy
A practical guide for B2B product leaders
Mickey Alon, Former CEO and co-founder of Insightera, CPO and co-founder of Aptrinsic (Gainsight PX).
Beyond the Hype: A Realistic Look at Product-Led Growth
The document discusses product-led growth (PLG) as a business model where the product is designed to acquire, engage, and retain customers through a freemium model. It defines PLG in terms of acquisition, retention, and monetization across product, marketing, and sales. Key learnings include that net new product-led acquisition is rare; having a free version can unlock acquisition; metrics will need to evolve; the product rarely goes alone; and using product signals can help uncover customer needs for monetization through product-led sales.
HubSpot is an all-in-one inbound marketing software company that helps 8,000 companies attract leads and convert them into customers. It has 400 employees, is growing over 80% annually with over $50 million in revenue in 2012. HubSpot's monthly marketing funnel shows that over 1.2 million visitors generate 60,000 leads and 15,000 marketing-qualified leads, with 70% of deals originating from marketing and 75% of leads being inbound. HubSpot's marketing team is divided into top, middle and bottom of funnel teams, and product marketing and brand teams.
Mental Models to Guide Product Decisions by Google Product Manager
Main takeaways:
-What are mental models?
-Understand the different types of mental models that are relevant for product roles
-How to incorporate mental models to help with problem solving and make better/ faster decisions
Sales Impact Academy Coach, Mark Walker gives a preview of this foundational course.
You will learn:
1. How to identify the real pain points in your target market.
2. Which go-to-market model is best suited to your businesses.
3. Learn about the key success metrics you need to track.
Key Points:
1. Don’t be a solution in search of a problem - Consider the demand in the market first and then build a product for that pain.
2. Frame your key competitors as villain’s - it is a great way of identifying a problem and rallying people behind your product.
3. Be a pill not a vitamin - Is your product a ‘must have’ or a ‘nice to have’?
4. Your ICP should be narrow enough that you are able to streamline your entire operation and make your capital more efficient - you will have to say no to people.
5. A genuine go-to-market model considers every stage of the funnel.
Success in the Cloud requires 3 things:
1) A Compelling Value Proposition
2) Creating Competitive Separation
3) Strategy vs Execution. Making it happen requires execution
Measuring What Matters in Your Product by Amazon Product Leader.pdf
The document discusses how to determine the right product metrics by focusing on outcomes rather than outputs. It recommends setting a North Star Metric to align the team and measure overall product growth. Feature metrics should support the North Star Metric. OKRs and KPIs can provide goals and feedback to track progress towards objectives. Proxy, counter, and leading/lagging indicators can also be used to balance metrics and point to future success or friction. The key is to not just measure but communicate the value of metrics and celebrate wins.
The document discusses go-to-market strategies for startups. It covers designing sales strategies, identifying target customer segments and ideal sales channels. It also discusses various go-to-market methods like direct sales, resellers and systems integrators. A 9-point go-to-market plan framework is provided focusing on target customers, value propositions, partnerships and pricing. Marketing is defined as telling a company's story to attract different stakeholders. Key marketing elements like messaging, branding and demand generation are examined.
Prioritization Method for Every Case by fmr Atlassian Principal PM
This document discusses prioritization methods for product management. It provides examples of prioritizing features for a restaurant website, online furniture store, and kitchen remodeling project. For each case, it assigns the features to different prioritization buckets like "must-have" and "could-have". It also discusses challenges with prioritization like lack of data and stakeholder alignment. The document recommends using an importance vs difficulty matrix method which allows for group discussion to better understand priorities and reduce risks when data is limited. It emphasizes that the goal of prioritization is understanding and alignment rather than using a single method.
Traditional software organizations have spent the last decade+ adding sales headcount as revenue targets increase, fine-tuning cold calling strategies, and pushing reps "always be closing." But, it’s time to face the harsh reality: the future of a successful go-to-market strategy is product-led. In fact, the most successful IPOs and fastest growing private companies of the past five years all orient themselves around a cost-efficient product-led go-to-market. You have the opportunity to get ahead of the curve and change your sales motion, but only if you commit now to building a product-first organization.
In this session, Devon will discuss:
- How to adapt your organization to a product-first model
- Optimize conversion through stronger prospect engagement with a focus on customer success
- Lead your organization internally to make the shift to Product Qualified Leads
- Redirect spend and maximize output
Why Product-Led Growth is the most effective GTM strategy
This document discusses how a product-led growth strategy can be more effective than traditional sales-led approaches. It advocates building products that drive customer acquisition, retention, and expansion through early access and personalized onboarding. Key aspects include focusing on product usage metrics to identify high-value customers, continuously optimizing the first user experience, and ensuring alignment between product, sales, and success teams around a north star metric. Adopting this approach can result in benefits like better correlating user behavior with buying intent and building products customers love.
Product Roadmaps - Tips on how to create and manage roadmaps
The document discusses best practices for creating and managing product roadmaps. It emphasizes starting with a clear product vision and goals focused on solving user problems rather than features. When creating a roadmap, it is important to consider dependencies, risks, and flexibility for changes. Managing stakeholders and updating the roadmap based on feedback and learning are also discussed as critical aspects of effective roadmapping.
Product is becoming the customer acquisition, retention and expansion channel. As the product becomes the experience channel, companies with a customer-centric approach are starting to adopt product-led-growth strategy.
This document outlines a go-to-market strategy framework for a new product. It includes elements such as developing a clear product statement, conducting user research, creating marketing and sales plans, producing collateral like datasheets and videos, and establishing a lead qualification matrix to help sales qualify and move leads through the funnel. Regular meetings between sales and marketing are also recommended to coordinate activities and gather customer feedback. The goal is to bring the new product smoothly to market.
Y Combinator pitch deck designed by Zlides
Want to create a pitch deck that inspires your audience? Get your FREE presentation kit designed by Zlides: http://bit.ly/slideshare_zlides
Sales Decks for Founders - Founding Sales - December 2015
Presentation on "sales decks for founders" covering the best way to present your new technology product to a business-to-business buyer.
Presentation is an adaption of a chapter from Founding Sales (book on technology sales for founders and other first-time sellers): https://twitter.com/FoundingSales
Chapter excerpt here: http://firstround.com/review/building-your-best-sales-deck-starts-here/
A Whirlygig Tour of Emerging Marketing Technology Categories
From the MarTech Conference in San Francisco, California, March 31-April 1, 2015. SESSION: A Whirlygig Tour Of Emerging Marketing Technology Categories. PRESENTATION: A Whirlygig Tour of Emerging Marketing Technology Categories - Given by Jay Famico, @jayfamico - Sirius Decisions, Practice Director, Technology
This document discusses how Aptrinsic's product experience platform helps companies drive product-led growth through contextual in-app engagements and personalized experiences. It allows companies to gather usage data, measure feature performance and revenue attribution, analyze user journeys and cohorts, and automate onboarding and upsell/cross-sell opportunities triggered by product qualified leads. The platform provides analytics and "recipes" to increase new user adoption, prioritize roadmaps, and expand customer value over time through data-driven product experiences.
How to Use Data to Drive Product Decisions by PayPal PM
The document summarizes a presentation by a PayPal product manager on using data to drive product decisions. The presentation covers how PayPal's product managers use various data sources and analysis techniques like funnel analysis, cohort analysis, segmentation analysis, and A/B testing to minimize fraud losses while ensuring a good user experience. It provides examples of the types of insights and questions that can be answered through different data analysis approaches to help identify issues, prioritize opportunities, and measure the success and impact of product changes.
This document discusses Lean startup principles for startups, including building an MVP and using the Build-Measure-Learn feedback loop to minimize time spent. It recommends basing strategies on analogies to other industries and learning from examples like the Walkman and Napster. The document also discusses value-destroying growth, conducting firsthand research, using metrics like cohort analysis and split testing, different types of pivots, focusing on small batches to learn, and engines of growth like the sticky, viral, and paid engines.
Kraft Heinz Company collaborated with Deloitte Consulting and SAP to design a new sales tool called Reveal. They used an agile approach including personas and iterative design. Reveal integrated sales planning, execution, and analytics capabilities. It standardized processes, provided customized dashboards, and improved data sharing. Training involved workshops and courses. Users reported Reveal was faster and more intuitive. Metrics showed high adoption rates and minimal follow up training needed. Lessons included prioritizing usability and change management.
Expanding SaaS Funnels with Product-Led GrowthLucas Neo
This document discusses product-led growth and how product features can drive acquisition, activation, retention, revenue, and referrals. It emphasizes that product teams should focus on spreading the core value of their product widely and quickly. It provides examples of how to understand customer problems, assemble the right cross-functional team, and create an iterative, hypothesis-driven process to experiment and learn. The goal is to use products to help drive business growth.
Beyond the Hype: A Realistic Look at Product-Led GrowthProduct School
The document discusses product-led growth (PLG) as a business model where the product is designed to acquire, engage, and retain customers through a freemium model. It defines PLG in terms of acquisition, retention, and monetization across product, marketing, and sales. Key learnings include that net new product-led acquisition is rare; having a free version can unlock acquisition; metrics will need to evolve; the product rarely goes alone; and using product signals can help uncover customer needs for monetization through product-led sales.
HubSpot is an all-in-one inbound marketing software company that helps 8,000 companies attract leads and convert them into customers. It has 400 employees, is growing over 80% annually with over $50 million in revenue in 2012. HubSpot's monthly marketing funnel shows that over 1.2 million visitors generate 60,000 leads and 15,000 marketing-qualified leads, with 70% of deals originating from marketing and 75% of leads being inbound. HubSpot's marketing team is divided into top, middle and bottom of funnel teams, and product marketing and brand teams.
Mental Models to Guide Product Decisions by Google Product ManagerProduct School
Main takeaways:
-What are mental models?
-Understand the different types of mental models that are relevant for product roles
-How to incorporate mental models to help with problem solving and make better/ faster decisions
Sales Impact Academy Coach, Mark Walker gives a preview of this foundational course.
You will learn:
1. How to identify the real pain points in your target market.
2. Which go-to-market model is best suited to your businesses.
3. Learn about the key success metrics you need to track.
Key Points:
1. Don’t be a solution in search of a problem - Consider the demand in the market first and then build a product for that pain.
2. Frame your key competitors as villain’s - it is a great way of identifying a problem and rallying people behind your product.
3. Be a pill not a vitamin - Is your product a ‘must have’ or a ‘nice to have’?
4. Your ICP should be narrow enough that you are able to streamline your entire operation and make your capital more efficient - you will have to say no to people.
5. A genuine go-to-market model considers every stage of the funnel.
Success in the Cloud requires 3 things:
1) A Compelling Value Proposition
2) Creating Competitive Separation
3) Strategy vs Execution. Making it happen requires execution
Measuring What Matters in Your Product by Amazon Product Leader.pdfProduct School
The document discusses how to determine the right product metrics by focusing on outcomes rather than outputs. It recommends setting a North Star Metric to align the team and measure overall product growth. Feature metrics should support the North Star Metric. OKRs and KPIs can provide goals and feedback to track progress towards objectives. Proxy, counter, and leading/lagging indicators can also be used to balance metrics and point to future success or friction. The key is to not just measure but communicate the value of metrics and celebrate wins.
The document discusses go-to-market strategies for startups. It covers designing sales strategies, identifying target customer segments and ideal sales channels. It also discusses various go-to-market methods like direct sales, resellers and systems integrators. A 9-point go-to-market plan framework is provided focusing on target customers, value propositions, partnerships and pricing. Marketing is defined as telling a company's story to attract different stakeholders. Key marketing elements like messaging, branding and demand generation are examined.
Prioritization Method for Every Case by fmr Atlassian Principal PMProduct School
This document discusses prioritization methods for product management. It provides examples of prioritizing features for a restaurant website, online furniture store, and kitchen remodeling project. For each case, it assigns the features to different prioritization buckets like "must-have" and "could-have". It also discusses challenges with prioritization like lack of data and stakeholder alignment. The document recommends using an importance vs difficulty matrix method which allows for group discussion to better understand priorities and reduce risks when data is limited. It emphasizes that the goal of prioritization is understanding and alignment rather than using a single method.
Traditional software organizations have spent the last decade+ adding sales headcount as revenue targets increase, fine-tuning cold calling strategies, and pushing reps "always be closing." But, it’s time to face the harsh reality: the future of a successful go-to-market strategy is product-led. In fact, the most successful IPOs and fastest growing private companies of the past five years all orient themselves around a cost-efficient product-led go-to-market. You have the opportunity to get ahead of the curve and change your sales motion, but only if you commit now to building a product-first organization.
In this session, Devon will discuss:
- How to adapt your organization to a product-first model
- Optimize conversion through stronger prospect engagement with a focus on customer success
- Lead your organization internally to make the shift to Product Qualified Leads
- Redirect spend and maximize output
Why Product-Led Growth is the most effective GTM strategyMickey Alon
This document discusses how a product-led growth strategy can be more effective than traditional sales-led approaches. It advocates building products that drive customer acquisition, retention, and expansion through early access and personalized onboarding. Key aspects include focusing on product usage metrics to identify high-value customers, continuously optimizing the first user experience, and ensuring alignment between product, sales, and success teams around a north star metric. Adopting this approach can result in benefits like better correlating user behavior with buying intent and building products customers love.
Product Roadmaps - Tips on how to create and manage roadmapsMarc Abraham
The document discusses best practices for creating and managing product roadmaps. It emphasizes starting with a clear product vision and goals focused on solving user problems rather than features. When creating a roadmap, it is important to consider dependencies, risks, and flexibility for changes. Managing stakeholders and updating the roadmap based on feedback and learning are also discussed as critical aspects of effective roadmapping.
Product is becoming the customer acquisition, retention and expansion channel. As the product becomes the experience channel, companies with a customer-centric approach are starting to adopt product-led-growth strategy.
This document outlines a go-to-market strategy framework for a new product. It includes elements such as developing a clear product statement, conducting user research, creating marketing and sales plans, producing collateral like datasheets and videos, and establishing a lead qualification matrix to help sales qualify and move leads through the funnel. Regular meetings between sales and marketing are also recommended to coordinate activities and gather customer feedback. The goal is to bring the new product smoothly to market.
Y Combinator pitch deck designed by Zlides
Want to create a pitch deck that inspires your audience? Get your FREE presentation kit designed by Zlides: http://bit.ly/slideshare_zlides
Sales Decks for Founders - Founding Sales - December 2015 Peter Kazanjy
Presentation on "sales decks for founders" covering the best way to present your new technology product to a business-to-business buyer.
Presentation is an adaption of a chapter from Founding Sales (book on technology sales for founders and other first-time sellers): https://twitter.com/FoundingSales
Chapter excerpt here: http://firstround.com/review/building-your-best-sales-deck-starts-here/
A Whirlygig Tour of Emerging Marketing Technology CategoriesMarTech Conference
From the MarTech Conference in San Francisco, California, March 31-April 1, 2015. SESSION: A Whirlygig Tour Of Emerging Marketing Technology Categories. PRESENTATION: A Whirlygig Tour of Emerging Marketing Technology Categories - Given by Jay Famico, @jayfamico - Sirius Decisions, Practice Director, Technology
This document discusses how Aptrinsic's product experience platform helps companies drive product-led growth through contextual in-app engagements and personalized experiences. It allows companies to gather usage data, measure feature performance and revenue attribution, analyze user journeys and cohorts, and automate onboarding and upsell/cross-sell opportunities triggered by product qualified leads. The platform provides analytics and "recipes" to increase new user adoption, prioritize roadmaps, and expand customer value over time through data-driven product experiences.
How to Use Data to Drive Product Decisions by PayPal PMProduct School
The document summarizes a presentation by a PayPal product manager on using data to drive product decisions. The presentation covers how PayPal's product managers use various data sources and analysis techniques like funnel analysis, cohort analysis, segmentation analysis, and A/B testing to minimize fraud losses while ensuring a good user experience. It provides examples of the types of insights and questions that can be answered through different data analysis approaches to help identify issues, prioritize opportunities, and measure the success and impact of product changes.
This document discusses Lean startup principles for startups, including building an MVP and using the Build-Measure-Learn feedback loop to minimize time spent. It recommends basing strategies on analogies to other industries and learning from examples like the Walkman and Napster. The document also discusses value-destroying growth, conducting firsthand research, using metrics like cohort analysis and split testing, different types of pivots, focusing on small batches to learn, and engines of growth like the sticky, viral, and paid engines.
Kraft Heinz Company collaborated with Deloitte Consulting and SAP to design a new sales tool called Reveal. They used an agile approach including personas and iterative design. Reveal integrated sales planning, execution, and analytics capabilities. It standardized processes, provided customized dashboards, and improved data sharing. Training involved workshops and courses. Users reported Reveal was faster and more intuitive. Metrics showed high adoption rates and minimal follow up training needed. Lessons included prioritizing usability and change management.
The document summarizes the key steps in new product development strategies and processes, including idea generation and screening, concept development and testing, business analysis, beta testing, technical implementation, commercialization, and new product pricing. It then provides further explanation of each step. The document also discusses product life cycles, explaining that products pass through distinct stages of development, introduction, growth, maturity, and decline. Different marketing strategies are needed for each stage to address challenges, opportunities, and problems. Finally, it notes some special categories of product life cycles, including styles, fashions, and fads.
[Webinar] Visa's Journey to a Culture of ExperimentationOptimizely
Join us as we hear Ramkumar Ravichandran, the Director of A/B Testing at Visa Checkout, explain how he created a high impact experimentation program. Ram will take us through the growth of Visa’s program: from selling the value, to laying down the vision, the roadmap and success criteria, to creating the right team and driving engagement with the program.
Attend this webinar to learn:
-How an experimentation program drives business impact.
-A model to drive continuous stakeholder engagement with the program.
-How to build a roadmap that goes above and beyond simple UX optimization.
Product-Led Growth has moved from a tactic / buzzword to a mainstream mindset for more and more SaaS companies.
So what is Product-Led Growth and what does it look like in a B2B SaaS company?
This talk will give an overview of 'PLG' and some key factors to address when becoming product led.
FIXED LINE PRODUCTS Portfolio Plan.pptxAwab abdalla
The document provides an overview of the product management and portfolio plan for a fixed line telecommunications company. It outlines the vision to provide fiber internet services to residential and commercial customers. The product strategy discusses where to focus efforts, how to differentiate and win in the market. It identifies challenges around limited customer base and need for additional products. The document also covers elements of the product strategy, product development lifecycle, metrics to track success, competitive landscape, potential product offerings and pricing, and revenue projections.
The high-level product journey in the mind of PMs.
* Understanding the scope of the area and strategy pillars
* Approach to stakeholder management and governance
* Building the digital product roadmap
* Launching MVP
* Approach to optimize the product
* Measuring ROI
* Problem solved?
* What to build next
Bridging the Gap with Product Led Retention with Gainsightsaastr
With COVID-19, the business environment around us has changed dramatically. As your customers look to reduce expenses, the risk of losing them is high. We'll discuss 3 Strategies for retaining your customers directly within your product experience.
Product Thinking – The key to Digital Product Innovation and ManagementNUS-ISS
1. The document discusses adopting a product thinking mindset and platform evolution. It emphasizes developing a product-centric business model and culture.
2. Platform evolution can help ensure a more sustainable and resilient business model by facilitating interactions between producers, consumers, and partners through a technological infrastructure that scales rapidly.
3. Adopting a product thinking approach involves skills like design thinking, customer centricity, experimentation, and analytics to continuously improve products and sustain customer interest.
Designing for adoption gainsight px 08.24.2020Mickey Alon
Designing for adoption
Building products in the end-user era requires product leaders to take a customer-centric approach to deliver winning user experiences.
This session will cover the steps required to create an experience-driven product strategy using usage data, user sentiment, and revenue analysis.
Webcast: Going From Messaging Nightmare to Messaging DelightAIPMM Administration
Thanks everyone who participated in this webcast from The Association of International Product Marketing and Management (AIPMM).
If you were to do a survey of executives, sales people, marketing and other market facing personnel within a company and ask them how they would describe a specific product to a potential prospect, I bet in the majority of cases, you would hear almost as many explanations as there were people interviewed. This really is a messaging nightmare that might be undermining the success of your product(s). This results in significant marketplace confusion, impacts revenue generation and reflects poorly on your product.
We as Product Managers and Product Marketers like to blame the messenger for this problem, but the likely reality is that we are at fault. As PMs & PMMs, we must own the message and then enable the organization to take this message to the market. The starting point for doing this is a Powerful Messaging Platform.
About the Speaker:
Tom Evans is Principal at CompellingPM and is an internationally recognized authority in product management, global marketing, business partnerships and entrepreneurship. In his extensive experience, he has helped start-ups through Fortune 500 companies create and launch winning products and has led business development efforts in the US and global markets.
Upcoming Events
For more information regarding certification courses near you, contact Hector Del Castillo at http://linkd.in/hdelcastillo.
About AIPMM
The AIPMM is the hub of all things product management. It is where product professionals go for answers. With members in over 65 countries, it is the worldwide certifying body of product team professionals.
It is the world's largest professional organization of product managers, brand managers, product marketing managers and other product team professionals who are responsible for guiding their organizations, or clients, through a constantly changing business landscape.
AIPMM's certification programs are internationally recognized because they allow product professionals to demonstrate their expertise and provide corporate members an assurance that their product management and marketing teams are operating at a high competency level.
Visit www.aipmm.com.
Upcoming Webinars: http://aipmm.com/aipmm_webinars/
Subscribe: http://www.aipmm.com/subscribe
LinkedIn: http://www.linkedin.com/company/aipmm
Membership: http://www.aipmm.com/join.php
Certification: http://aipmm.com/html/certification
Articles: http://www.aipmm.com/html/newsletter/article.ph
The document outlines a proposed high-level roadmap to develop a digital marketing platform (DMP) for Commonwealth Bank. It identifies several focus areas and phases to transition from the current state to an envisioned end state. The foundational and component capabilities are categorized and a timeline is proposed to develop, test, scale and optimize each capability. Guiding principles are also defined, including prioritizing flexibility, connectivity, measurement, partnerships and ensuring accessibility across all customer touchpoints and devices.
Product management bootcamp training instructs you how to utilize more keen, advertise arranged procedures in your new product advancement ventures and the everyday exercises.
Product management bootcamp training covers how to effectively oversee products over the entire Product Lifecycle. This hands-on training covers business case, advertise requests, product highlights, showcase technique, product commencement, beta program, and end of life designs related with product management. Moreover, Product management bootcamp training provides you information and knowledge in various perspectives of product management such as design thinking, customer-oriented design, competitive strategy, business model development, influence without authority, team management, pricing, and customer insights.
How Can You Benefit From Product Management Bootcamp?
More beneficial, market-oriented products and services
Pleased customers
Reduced product failure by eliminating instinctive Product Management decisions
A reliable and powerful technique throughout product teams and their stakeholders who construct, advertise, sell, and support products
Incorporate distinct groups of people in marketing, IT, sales and other departments into one united team
Why Choose TONEX for Your Product Management Bootcamp?
TONEX instructors have great experience in both academia and industry. They know your needs and know how to deliver a training fits those needs
Training material is fun, comprehensive, and dynamic
Training is a combination of theory and practice
You will learn all the theory necessary via interactive lectures
You will experience what you are taught via individual/group activities and hands-on workshops
The case studies and examples are chosen from real-world examples and projects
Audience:
4-day course designed for:
Product Managers
Directors and Vice Presidents of Product Management
Project Managers
Program Managers
Engineers involved with Product Management
General Managers involved with product portfolios and corporate strategy
Price: $3,900.00 Length: 4 Days
Learn more about course objectives, outline, etc.
Product Management Bootcamp Training
https://www.tonex.com/training-courses/product-management-bootcamp-training/
User experience design requires varying levels of effort depending on factors like company size, market maturity, and product lifecycle stage. For new products in new markets, substantial user research, prototyping, and usability testing is recommended to ensure solutions meet user needs. For updates to established products in mature markets, minimal effort may be sufficient. The right amount of UX work balances business objectives with creating easy to use solutions that delight customers.
How To Turn Your Product Into a Growth EngineMickey Alon
This document discusses how to turn a product into a growth engine using a product-led growth strategy. It defines product-led growth as relying on product features and usage as the primary drivers of customer acquisition, retention, and expansion. It emphasizes focusing on the customer experience throughout the product lifecycle and adopting an iterative process of building, measuring, and growing the product based on user feedback. The document provides tips for onboarding users effectively and activating key product features to increase adoption and drive growth.
Realtime Personalization - Ads, website and analytics.Mickey Alon
Using a powerful product like Marketo real-time personalization helps Marketers capitalize on their marketing spend. Leveraging Account Based Marketing strategy and integrating with Ads/analytics systems helps build a complete closed loop digital marketing.
Persona-based marketing helps companies identify, attract, educate, and support key decision makers in the target account's purchase process. It involves creating buyer personas for different roles like IT and finance, mapping their customer journey and content needs. Companies can then engage the right personas with relevant content at each stage, from awareness to purchase. Tracking engagement and optimizing content helps improve the process. Persona-based marketing provides a personalized approach when combined with account-based marketing.
The document discusses how marketers can leverage big data opportunities. It notes that the world now creates 5 exabytes of data every two days, and marketers can no longer ignore the power of data. It describes how marketers currently generate content and use social media as part of their strategies. It also discusses the importance of understanding customer journeys, engaging prospects in real time using their "digital body language", and driving results by targeting campaigns and routing sales leads. The conclusion emphasizes collecting meaningful customer data from various sources, linking it to metrics, and sharing data across organizations to personalize marketing efforts.
The document discusses SQL and NoSQL databases. It provides an overview of SQL, describing it as transactional and consistent but difficult to scale. It then summarizes several common NoSQL data models: key-value, column-oriented, and document-oriented. It introduces the GigaSpaces in-memory data grid product, which supports multiple APIs including Java objects, JPA, and MapReduce on a distributed, highly available data platform. The document advocates using the right API for the job rather than being constrained to a single data model.
The document discusses GigaSpaces' features for handling load from multiple clients that can flood a highly updated space partition, including content-based routing, template routing, and SLA-driven containers. Content-based routing controls routing at the object level, template routing controls how query templates are routed, and SLA containers monitor resources to trigger dynamic repartitioning of overloaded spaces to standby containers or template routing.
A captivating AI chatbot PowerPoint presentation is made with a striking backdrop in order to attract a wider audience. Select this template featuring several AI chatbot visuals to boost audience engagement and spontaneity. With the aid of this multi-colored template, you may make a compelling presentation and get extra bonuses. To easily elucidate your ideas, choose a typeface with vibrant colors. You can include your data regarding utilizing the chatbot methodology to the remaining half of the template.
Explore the rapid development journey of TryBoxLang, completed in just 48 hours. This session delves into the innovative process behind creating TryBoxLang, a platform designed to showcase the capabilities of BoxLang by Ortus Solutions. Discover the challenges, strategies, and outcomes of this accelerated development effort, highlighting how TryBoxLang provides a practical introduction to BoxLang's features and benefits.
Major Outages in Major Enterprises Payara ConferenceTier1 app
In this session, we will be discussing major outages that happened in major enterprises. We will analyse the actual thread dumps, heap dumps, GC logs, and other artifacts captured at the time of the problem. After this session, troubleshooting CPU spikes, OutOfMemoryError, response time degradations, network connectivity issues, and application unresponsiveness may not stump you.
Drona Infotech is one of the best Mobile App Development Company in Noida. Elevate your business with our professional app development services. Let us help you create user-friendly and high-performing mobile applications.
Visit Us For: https://www.dronainfotech.com/mobile-application-development/
Sami provided a beginner-friendly introduction to Amazon Web Services (AWS), covering essential terms, products, and services for cloud deployment. Participants explored AWS' latest Gen AI offerings, making it accessible for those starting their cloud journey or integrating AI into coding practices.
Lots of bloggers are using Google AdSense now. It’s getting really popular. With AdSense, bloggers can make money by showing ads on their websites. Read this important article written by the experienced designers of the best website designing company in Delhi –
COMPSAC 2024 D&I Panel: Charting a Course for Equity: Strategies for Overcomi...Hironori Washizaki
Hironori Washizaki, "Charting a Course for Equity: Strategies for Overcoming Challenges and Promoting Inclusion in the Metaverse", IEEE COMPSAC 2024 D&I Panel, 2024.
2. About Me
2
• CTO and Founder of Gainsight PX (Aptrinsic) - A Product Growth
Platform
• CEO & Co-founder of InsightEra (Marketo RTP), GVP at Marketo
• Co-Author of “Mastering Product Experience”
4. MARKETING LED GROWTH
• Scaling using marketing automation,
focused on top-of-funnel to MQL for
increased sales efficiency
• Marketing & sales owns customer
acquisition and growth metrics
• Handoff from marketing to sales
using buyer intent and from sales to
success – less customer experience
focused
4
Sales driven buying
experience
5. PRODUCT LED GROWTH
• Scaling by providing access to the
product earlier in the buying cycle for
increased sales efficiency
• Product teams increasingly more
responsible for customer acquisition
and growth metrics
• Customer experience delivered by
the product throughout the customer
lifecycle, (Awareness -> PQLs)
5
Consumer grade buying
experience
6. Why Now?
6
Consumerization of customer expectations,
experience counts
Economics behind fast growth – it’s a
competitive advantage
Proliferation of SaaS vendors and low
switching cost
The TAM is constantly growing – sales,
marketing & success need to scale.
Shorter cycles to launch new features,
experiment & learn = faster innovation
8. [Case Study] Slack – Exceptional Product Launch
• Delivering better communication experience for
companies
• Great product experience
• Strong messaging / PR: “Email Killer”
• Strong execution of online content, videos,
podcast to target different buying stages
• Iterative, data driven, growth process
8
9. [Case Study] Slack – Exceptional Outcome
• Record high usage 8 million DAU (free & paid)
• Having the highest conversion rate (30%) among
B2B freemium software products
• Being used by 43% of Fortune 100 companies as
well as reaching corner markets
• Reported valuation of $7.1 billion (08/2018)
9
10. [Case Study] Slack – Product Strategy
• PLG: Using features & usage as primary drivers of
customer acquisition, retention and expansion
• Transparent pricing – freemium, no upfront
commitment, differentiated by premium features
• Viral - Slack is used as part of the daily routine. Easy
to onboard new users.
• Frictionless onboarding: ungated and quick time to
value
• Sticky: adds value over time and hard to replace
with enterprise grade ecosystem.
10
15. Define the North
Star Metric
15
Measure the success of your product by the
value it provides to your users
#1
16. #2 Accelerate time to value
• Understand & Optimize the first mile
of product towards the moment of
value experienced by the user [Initial
Value]
• Identify challenges and improve the
usability and discoverability for core
features.
• Prioritize product roadmap to
support exceptional product
experience – demo/trial/onboarding
17. 17
#3 On Boarding Experience
• Master The First Interaction: set user expectations as they
onboard to your product, engage & guide users consistently
to the first moment of value
• Capture the desired outcome: understand the customer’s
desired outcome as part of onboarding.
• Nurture track: map the user journey and nurture with best
practices / webinars / community
19. #4 Feature Activation
• Raise feature awareness through
outbound/inbound efforts
• Promote in-context based on who they are
and what they do
• Increase discoverability using shortcuts or
in-app engagement
22. The TRUST framework
• Timely: trigger engagements based on what they do, be contextual. Guide and
feedbacks should be tied to a desired action performed.
• Relevant: trigger engagements based on who they are, address different roles
and desired outcome with different product journeys
• Useful: help users learn something new, reduce time to value.
• Straightforward: be clear and concise - “Verbosity is the enemy”.
• Track results: validate your hypothesis, measure the impact on feature usage
uplift, iterate and experiment.
22
23. #5 Focus On Product Adoption
• Adoption is the best cure for retention, helps drive sustainable
growth and advocacy
• Understand product market fit (PMF) & go-to-market fit (GMF)
• Tie usage to retention analysis of the different cohorts
24. Avoid The Product Death Cycle
24
https://brianbalfour.com/landing/p-100m-frameworks
26. #6 Closed Loop Feedback
• Capture user feedback to connect directly with end users rather
than extracting feedback from multiple layers.
• Stay close to users and close the loop instantly using tools like
Slack/Calendly.
• Capture the desired outcome (survey) as part of the on-boarding
experience
• Targeted NPS driven by usage
• Feature/release rating
28. Marketing Focus
• Product Launch & positioning
• Driving trials/demos
• SEO & Paid media channels
• Social/Podcast/G2Crowed
• Product oriented PR and thought leadership
29. MQL to PQL
• Product-qualified lead represents a lead that signed up and
demonstrated buying intent based on product interest, usage,
and behavioral data.
• PQLs provide a more accurate method of tracking customer
journeys from signup to x-sell/upsell.
• PQL is a key metric for companies that’s transitioning to a tech
touch / product-led GTM strategy.
30. Sales
• Show me vs Tell me – using the product to demonstrate value
• Product oriented sales team – where the buyer tends to be in
control of the process
• Using usage and features as levers
• Land & expand strategy, incremental spend
• Strong understanding of the competitive landscape
32. Product
• Product road-mapping is shifting from feature-
centric to outcome and growth driven
• Drive cross functional alignment around growth
• Prioritizing usability enhancements to drive
adoption
Marketo was one of the leaders around marketing led GTM
We built new products and launched them to market
AND in that process I came to realize that some companies are using a more effective GTM, leading with their product.
Sales led: classic enterprise sales, human driven, pitch deck, higher ACV, longer decision to buy
Marketing led: enabled scaling by using the digital channels, nurturing leads until they are ready to buy
Product led: is the emerging GTM which is about using your product as the most effective GTM tool
Scaling using marketing automation, focused on top-of-funnel to MQL for increased sales efficiency
Marketing & sales owns customer acquisition and growth metrics
Handoff from marketing to sales using buyer intent and from sales to success – less customer experience focused
Scaling by providing access to the product earlier in the buying cycle via demo, trials or freemium for increased sales efficiency
Product teams increasingly more responsible for customer acquisition and growth metrics
Customer experience delivered by the product throughout the customer lifecycle, (Awareness -> PQLs)
Consumerization of customer expectations, experience counts – I will advocate or be less tolarent
Economics behind fast growth – it’s a competitive advantage
Proliferation of SaaS vendors and low switching cost
The TAM is constantly growing – sales, marketing & success need to scale.
Shorter cycles to launch new features, experiment & learn = faster innovation
Delivering better communication experience for companies
Great product experience
Strong messaging / PR: “Email Killer”
Strong execution of online content, videos, podcast to target different buying stages
Iterative, data driven, growth process
Record high usage 8 million DAU (free & paid)
Having the highest conversion rate (30%) among B2B freemium software products
Being used by 43% of Fortune 100 companies as well as reaching corner markets
Reported valuation of $7.1 billion (08/2018)
PLG: Using features & usage as primary drivers of customer acquisition, retention and expansion
Transparent pricing – freemium, no upfront commitment, differentiated by premium features
Viral - Slack is used as part of the daily routine. Easy to onboard new users.
Frictionless onboarding: ungated and quick time to value
Sticky: adds value over time and hard to replace with enterprise grade ecosystem.
Eloqua was the 800 pound gorilla, the first mover!
Hubspot adopted the low-touch/tech touch model and multi-product early.
There are many great examples of the new generation of companies
Consumer grade product with Enterprise grade ecosystem
Weather you’re sales-led, marketing-led or product led – the moment your customer starts using your product is the moment the rubber meets the road.
The North Star metric is the one that shows the true success of your product.
A good North Star metric is driven by the value your product provides to your users.
Focus everyone on moving it – product, marketing, sales, success
This metric differs from business to business. Uber might focus on the number of drivers hired and the number of rides given, whereas an operational app like SFDC might measure Daily Active Users (DAU)/Monthly Active Users (MAU) focusing on retention and expansion. Then again, a fast-growing startup will usually focus on New Users (i.e., customer acquisition). In most cases, the North Star metric is a combination of user behavior correlated with core feature usage and business results.
Understand & Optimize the first mile of product towards the moment of value experienced by the user [Initial Value]
Identify challenges and improve the usability and discoverability for core features.
Prioritize product roadmap to support exceptional product experience – demo/trial/onboarding
Master The First Interaction: set user expectations as they onboard to your product, engage & guide users consistently to the first moment of value
Capture the desired outcome: understand the customer’s desired outcome as part of onboarding.
Nurture track: map the user journey and nurture with best practices / webinars / community
Great example of setting expectations is part of the onboarding flow
Engaging users in a consistent way
Raise feature awareness through outbound/inbound efforts
Promote in-context based on who they are and what they do
Increase discoverability using shortcuts or in-app engagement
Zoom provides a great example of applying product experience as diffrent
When building in-app engagements at Gainsight, we’ve developed the TRUST framework as guidelines.
Adoption is the best cure for retention, helps drive sustainable growth and advocacy
Understand product market fit (PMF) & go-to-market fit (GMF)
Tie usage to retention analysis of different cohorts
Add New Features: Team adds new exciting product features.
Launch: Features are launched with some press.
Spike: A short term spike in growth occurs.
Growth Flattens: Within weeks the growth flattens off.
(repeat) Add New Features: Team ends up back where they started, adding new features to get another spike.
Know how well your product retains its users
Measure product market fit and avoid leaky bucket
Measure release impact on retention
Discover account of user profile of your growth cohorts
Discover your golden features
Adoption is the best cure for retention, helps drive sustainable growth and advocacy
Understand product market fit (PMF) & go-to-market fit (GMF)
Tie usage to retention of different cohorts
Know how well your product retains its users
Measure product market fit and avoid leaky bucket
Measure release impact on retention
Discover account of user profile of your growth cohorts
Discover your golden features
Product Launch & positioning
Driving trials/demos
SEO & Paid media channels
Social/Podcast/G2Crowed
Product oriented PR and thought leadership
Product-qualified lead represents a lead that signed up and demonstrated buying intent based on product interest, usage, and behavioral data.
PQLs provide a more accurate method of tracking customer journeys from signup to x-sell/upsell.
PQL is a key metric for companies that’s transitioning to a tech touch / product-led GTM strategy.
Show me vs Tell me – using the product to demonstrate value
Product oriented sales team – where the buyer tends to be in control of the process
Using usage and features as levers
Land & expand strategy, incremental spend
Strong understanding of the competitive landscape
Scaling Onboarding through the product
Focused on outcome and expansion
Drive Adoption Plays
Leading product teams are moving from feature-centric to a more outcome-driven approach.
Instead of tracking vanity metrics, like how many features a product team has shipped to focusing on driving customer value, measured by outcomes and longer term metric like customer lifetime value (CLTV).
Product road-mapping is shifting from feature-centric to outcome and growth driven
Drive cross functional alignment around growth
Prioritizing usability enhancements to drive adoption
Data driven decisions tying bookings & revenue to product investments