michellebaker

learning training learning and development ball state university training and development ball state learning and development ball state phase(two)learning customer experience customer service training workshop 70-20-10 professional development phasetwolearning michelle baker bsu traditionalists generation z generation y generation x generations in the workplace career facilitation best practices generations generation gen y millenials facilitation experiential learning gen x baby boomers internet basics searching the internet presenter workshop presentation skills facilitation tips facilitation skills internet social search training workshop coaching management coaching coaching for managers branding vision core values mission brand strategic plan whole-person development personal development 70:20:10 development plan employee development skill development 70-20-10 learning workplace learning learning theories social media linksters communicating across generations different generations inclusive customer service external customers internal customer service customer service impacting the customer experience taking care of customers customer customer service training manager development management new manager coaching for new managers manager coaching leadership development