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CV_sayed-khalil

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Sayed Khalil
Sayed Khalil

This document is a resume for Sayed Khalil. It summarizes his work experience in hotel reservations and sales management over the past 15 years, including current roles as Cluster Reservations Manager and previous roles in reservations, sales, and assistant management. It also lists his education in hotel management and certifications in English, Italian, and computer systems used in the hospitality industry such as Fidelio and Opera.

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Sayed Khalil Jaz Mirabel Resort, 377, Sharm El Sheikh 6/11/1980 00201271915328 s_khalil80@yahoo.com Married Work experience Cluster Reservations Manager Jaz Hotels, Resorts & Cruises Responsibilities: Control all reservations operation, and department, taking care of reservation policies and procedures, aware of all market & business mix, handling all daily, monthly, and yearly reports, handling complaints, keeping and maintaining all the hotel policies and standards, assuring guest satisfaction, handling all revenue matters (rate structure, budget, forecasting, competition analysis, revenue plan…etc), holding a weekly meeting with GM 12/2011 - now Asst. Sales Manager AA Accommodation & Activities Responsibilities: • Analysis local market trends and competitor activity to identify business leads • Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams • Negotiate room rates/packages with corporate clients • Develop and implement creative local marketing channels, including social media channels • Prepare company contracts for the hotel in accordance with current business and pricing conditions • Work within current business strategies and recognising potential opportunities • Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs • Attend Sales events, as required 1/2011 - 7/2011
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads • Answer customer queries in a prompt and professional manner • Manage staff performance in compliance with company policies and procedures • Recruit, manage, train and develop the Sales team Asst. Reservation Manager Sultan Gardens Resort 11/2008 - 6/2010 Reservation Supervisor Al Ahsa Intercontinental 5/2007 - 5/2008 Reservation Supervisor Novotel Sharm El Sheikh 2/2006 - 4/2007 Reservation Agent Holiday Inn Resort - Sharm El Sheikh 4/2002 - 2/2006 Education Faculty Of Tourism & Hotels Suez Canal University - Ismailia Hotel Managment - Suez Canal University Faculty of Tourism & Hotels www.suez.edu.eg Ismailia, 1998 - 2001 Certificates and Courses Italian Language Certificate Salesian Institute-Don Bosco Multipurpose Vocational Training Courses Sahel-Rod El Frag Cairo, Egypt English Language Certificate The American University in Cairo Summer Studies 113 Sharia Kasr El Aini Cairo, Egypt
Other skills and abilities native speaker Arabic expert, interpreting English intermediate Italian Driver's license: Groups A Other skills and abilities:  Computer Knowledge: o Familiar with Fidelio 6.20 (24)& 7.12 ( 7.13) o Fidelio Suite 8 o Opera Program o IBP - Integrated Business Plan- Intercontinental Hotel Groups o Holidex - Global Reservation System- Intercontinental Hotel Groups o Microsoft Word, Excel, Power Point and Internet. Created by CV generator IQresume.com

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CV_sayed-khalil

  • 1. Sayed Khalil Jaz Mirabel Resort, 377, Sharm El Sheikh 6/11/1980 00201271915328 s_khalil80@yahoo.com Married Work experience Cluster Reservations Manager Jaz Hotels, Resorts & Cruises Responsibilities: Control all reservations operation, and department, taking care of reservation policies and procedures, aware of all market & business mix, handling all daily, monthly, and yearly reports, handling complaints, keeping and maintaining all the hotel policies and standards, assuring guest satisfaction, handling all revenue matters (rate structure, budget, forecasting, competition analysis, revenue plan…etc), holding a weekly meeting with GM 12/2011 - now Asst. Sales Manager AA Accommodation & Activities Responsibilities: • Analysis local market trends and competitor activity to identify business leads • Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams • Negotiate room rates/packages with corporate clients • Develop and implement creative local marketing channels, including social media channels • Prepare company contracts for the hotel in accordance with current business and pricing conditions • Work within current business strategies and recognising potential opportunities • Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs • Attend Sales events, as required 1/2011 - 7/2011
  • 2. • Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads • Answer customer queries in a prompt and professional manner • Manage staff performance in compliance with company policies and procedures • Recruit, manage, train and develop the Sales team Asst. Reservation Manager Sultan Gardens Resort 11/2008 - 6/2010 Reservation Supervisor Al Ahsa Intercontinental 5/2007 - 5/2008 Reservation Supervisor Novotel Sharm El Sheikh 2/2006 - 4/2007 Reservation Agent Holiday Inn Resort - Sharm El Sheikh 4/2002 - 2/2006 Education Faculty Of Tourism & Hotels Suez Canal University - Ismailia Hotel Managment - Suez Canal University Faculty of Tourism & Hotels www.suez.edu.eg Ismailia, 1998 - 2001 Certificates and Courses Italian Language Certificate Salesian Institute-Don Bosco Multipurpose Vocational Training Courses Sahel-Rod El Frag Cairo, Egypt English Language Certificate The American University in Cairo Summer Studies 113 Sharia Kasr El Aini Cairo, Egypt
  • 3. Other skills and abilities native speaker Arabic expert, interpreting English intermediate Italian Driver's license: Groups A Other skills and abilities:  Computer Knowledge: o Familiar with Fidelio 6.20 (24)& 7.12 ( 7.13) o Fidelio Suite 8 o Opera Program o IBP - Integrated Business Plan- Intercontinental Hotel Groups o Holidex - Global Reservation System- Intercontinental Hotel Groups o Microsoft Word, Excel, Power Point and Internet. Created by CV generator IQresume.com