Dealing with difficult conversations at work
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Difficult conversations can be challenging in the workplace and can lead to conflict if handled poorly. Tips on how to prepare for these conversations, get the right mindset and build an Engaged workforce using Emotional Intelligence and the Neuroscience of the brain.
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Dealing with difficult conversations at work
- 1. Managing difficult conversations in the workplace ! ? ? ? Richard Riche oneclearmessage.co.za oneclearmessage
- 2. What are you trying to achieve? Begin with the End in Mind Dr Stephen Covey
- 6. Action Intent Intent vs action
- 7. Agree to next steps
- 8. 1
- 9. S C A R F neuroscience model and difficult conversations
- 10. Status PhD
- 11. Certainty
- 12. Autonomy
- 13. Relatedness
- 14. Fairness
- 15. S C A R F model Status Certainty Autonomy Relatedness Fairness David Rock
- 16. 1
- 17. Focus on Mindset
- 18. Research
- 19. Hypothesis?
- 20. Fixed Mindset
- 21. Growth Mindset
- 22. ! ! Applaud effort, not just outcomes !
- 23. 1
- 24. Learning to receive feedback
- 25. 3 main development conversations
- 27. Be proactive
- 29. Beware the amygdala hijack
- 31. Develop a positive mindset
- 32. Look for the “Bright spots”
- 33. 1
- 34. What ideas stand out?
- 35. Managing difficult conversations in the workplace ! ? ? ? Richard Riche oneclearmessage.co.za oneclearmessage