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Manuel J. Fernández Iglesias
A diverse set of
technological tools and
resources used to
communicate, and to
create, disseminate, stor
e, and manage
information
Software              Mobile phones

                          Multimedia
Routers                                     Web 3.0
                     Audio-visual systems
   Networks
                                  Storage
                  e-commerce
              Computers

 The Cloud
                             Middleware
We need to focus on
something more specific…
We will focus on
applications and services
But which applications
and services are most
relevant to us ?
Internationalisation-related ICT
competences

* Information
* Communication and Collaboration
* Organizational


Adapted from The European Pedagogical ICT Licence (EPICT) Competence Framework – http://www.epict.org
Information related competences

* Search and retrieval
* Information processing
* Information presentation
Information related competences

* Search and retrieval
* Information processing     •
                             •
                                 Search engines
                                 P2P services
* Information presentation   •   File storage services
                             •   Multimedia repositories
                             •   Databases
Information related competences

* Search and retrieval
* Information processing     •
                             •
                                 Spreadsheets
                                 Data mining
* Information presentation   •   Satistical SW
                             •   Translators
                             •   Web Services
Information related competences

* Search and retrieval
* Information processing     •
                             •
                                 Word processing
                                 Typesetting
* Information presentation   •   Presentation applications
                             •   Layout & design
                             •   Webpages
                             •   Video & Animations
                             •   Images
Communication & Collaboration

* Digital communication
* Collaboration
Communication & Collaboration

* Digital communication
  * Dissemination            •   E-mail
                             •   Online chat
  * Personal communication   •   Mobile messaging
* Collaboration              •
                             •
                                 (Video) conferencing
                                 Social networks
                             •   Online publishing
                             •   Webcasting / podcasting
Communication & Collaboration
                          •   Online real-time edition
* Digital communication   •   Fora
                              Wikis
* Collaboration           •
                          •   Social networks
                          •   Chat / instant messaging
                          •   E-meeting systems
                          •   Collaborative management &
                                coordination tools
Organizational competences

* Personal organization
* Organization development
Organizational competences

* Personal organization
* Organization development   •
                             •
                                 Time tracking
                                 Goal tracking / to-do lists
                             •   Travel management
                             •   Calendars
                             •   Agenda
bubela


Organizational competences

* Personal organization
* Organization development   •
                             •
                                 E-learning & CBT
                                 Surveys & info gathering
                             •   Webcasting / podcasting
                             •   Workflow
                             •   Mind maps
                             •   Planning
Efficiency
            Visibility
Why ICT ?   Satisfaction
            Recognition
Efficiency & Effectiveness

* ICT could really make a difference to service provision
* It will improve management and administrative processes
* You will be able to do old things better
 (reports, monitoring, submissions…)
* You will be able to do new things with greater ease
Efficiency & Effectiveness examples

* Integration of academic management with mobility contracts
 management = electronic transcript of records
* Integration of academic management at the Language Centre
 with Erasmus applications processing = automatic language
 accreditation
Visibility

* You will be easier to “discover”
* ICT dramatically facilitates the dissemination of
  the information you provide
* More efficient reporting, both within the
  organization and between the organization and
  outside bodies
* Flexible work practices, supporting access and
  provision of service from and to multiple
  locations
Visibility examples

* Online service provision
 (enrollment, accomodation, insurance, library, …)
* From Web pages to online Content Management Systems
* Online marketing, online adds
* Social Network presence
* Uvigo.tv
Satisfaction


* It will improve staff morale
* We will be able to cope with increasing user expectations
* The percentage of repetitive, error-prone tasks is drastically
 reduced
Attractiveness & Recognition

* It will increase the number of
  (international) students, faculty
  members and staff
* It will increase your fund raising
  capacity and therefore improve your
  financial status
* It will improve your public reputation
ICT is more than
            computer hardware and
            software. It’s about
And How ?   how we can better do
            our jobs, achieve our
            goals and provide more
            and better services for
            the people we serve
ICT introduction is…


*About people
*A means to an end
*Sustainable
*According to a plan
ICT introduction is…
                        • A response to people needs
                        • Adapted to people’s work
* About people              environment and requirements
* A means to an end     • There is not an standard off-the-shelf
                            solution for every situation
* Sustainable           • Avoid technolust
* According to a plan
ICT introduction is…


* About people
* A means to an end
* Sustainable
* According to a plan
                        http://xkcd.com/773/
ICT introduction is…
                        • A response to specific needs
                        • A tool to achieve specific goals
* About people          • A corrective or preventive action
* A means to an end         to overcome some identified
                            situation
* Sustainable           • The impact of ICT introduction
                            should be traceable
* According to a plan


  Beginning                                          END
ICT introduction is…
                        • Each new service requires support,
                           maintenance, management,
* About people             quality assurance procs, …
* A means to an end     • Each new online service may
                           compromise security, prestige,
* Sustainable              other services, …
* According to a plan
ICT introduction is…


* About people
* A means to an end
* Sustainable
* According to a plan



                        http://xkcd.com/627/
ICT introduction is…
                        • It is a process, not an acquisition
                        • It is more than HW and SW
* About people          • ICT is about fulfilling missions and
                             achieving goals. You need a
* A means to an end         plan for that
* Sustainable           • It needs
                            • Leadership
* According to a plan       • Staff involvement
                            • Monitoring
                            • Continuity action
                            • Feedback & Quality assurance
Teşekkürler!
            Dzięki!   Kiitos!




                                        Takk!


Questions?
Köszönöm!                  Þakka þér!

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ICT for the Internationalization of Universities

  • 2. A diverse set of technological tools and resources used to communicate, and to create, disseminate, stor e, and manage information
  • 3. Software Mobile phones Multimedia Routers Web 3.0 Audio-visual systems Networks Storage e-commerce Computers The Cloud Middleware
  • 4. We need to focus on something more specific…
  • 5. We will focus on applications and services
  • 6. But which applications and services are most relevant to us ?
  • 7. Internationalisation-related ICT competences * Information * Communication and Collaboration * Organizational Adapted from The European Pedagogical ICT Licence (EPICT) Competence Framework – http://www.epict.org
  • 8. Information related competences * Search and retrieval * Information processing * Information presentation
  • 9. Information related competences * Search and retrieval * Information processing • • Search engines P2P services * Information presentation • File storage services • Multimedia repositories • Databases
  • 10. Information related competences * Search and retrieval * Information processing • • Spreadsheets Data mining * Information presentation • Satistical SW • Translators • Web Services
  • 11. Information related competences * Search and retrieval * Information processing • • Word processing Typesetting * Information presentation • Presentation applications • Layout & design • Webpages • Video & Animations • Images
  • 12. Communication & Collaboration * Digital communication * Collaboration
  • 13. Communication & Collaboration * Digital communication * Dissemination • E-mail • Online chat * Personal communication • Mobile messaging * Collaboration • • (Video) conferencing Social networks • Online publishing • Webcasting / podcasting
  • 14. Communication & Collaboration • Online real-time edition * Digital communication • Fora Wikis * Collaboration • • Social networks • Chat / instant messaging • E-meeting systems • Collaborative management & coordination tools
  • 15. Organizational competences * Personal organization * Organization development
  • 16. Organizational competences * Personal organization * Organization development • • Time tracking Goal tracking / to-do lists • Travel management • Calendars • Agenda
  • 17. bubela Organizational competences * Personal organization * Organization development • • E-learning & CBT Surveys & info gathering • Webcasting / podcasting • Workflow • Mind maps • Planning
  • 18. Efficiency Visibility Why ICT ? Satisfaction Recognition
  • 19. Efficiency & Effectiveness * ICT could really make a difference to service provision * It will improve management and administrative processes * You will be able to do old things better (reports, monitoring, submissions…) * You will be able to do new things with greater ease
  • 20. Efficiency & Effectiveness examples * Integration of academic management with mobility contracts management = electronic transcript of records * Integration of academic management at the Language Centre with Erasmus applications processing = automatic language accreditation
  • 21. Visibility * You will be easier to “discover” * ICT dramatically facilitates the dissemination of the information you provide * More efficient reporting, both within the organization and between the organization and outside bodies * Flexible work practices, supporting access and provision of service from and to multiple locations
  • 22. Visibility examples * Online service provision (enrollment, accomodation, insurance, library, …) * From Web pages to online Content Management Systems * Online marketing, online adds * Social Network presence * Uvigo.tv
  • 23. Satisfaction * It will improve staff morale * We will be able to cope with increasing user expectations * The percentage of repetitive, error-prone tasks is drastically reduced
  • 24. Attractiveness & Recognition * It will increase the number of (international) students, faculty members and staff * It will increase your fund raising capacity and therefore improve your financial status * It will improve your public reputation
  • 25. ICT is more than computer hardware and software. It’s about And How ? how we can better do our jobs, achieve our goals and provide more and better services for the people we serve
  • 26. ICT introduction is… *About people *A means to an end *Sustainable *According to a plan
  • 27. ICT introduction is… • A response to people needs • Adapted to people’s work * About people environment and requirements * A means to an end • There is not an standard off-the-shelf solution for every situation * Sustainable • Avoid technolust * According to a plan
  • 28. ICT introduction is… * About people * A means to an end * Sustainable * According to a plan http://xkcd.com/773/
  • 29. ICT introduction is… • A response to specific needs • A tool to achieve specific goals * About people • A corrective or preventive action * A means to an end to overcome some identified situation * Sustainable • The impact of ICT introduction should be traceable * According to a plan Beginning END
  • 30. ICT introduction is… • Each new service requires support, maintenance, management, * About people quality assurance procs, … * A means to an end • Each new online service may compromise security, prestige, * Sustainable other services, … * According to a plan
  • 31. ICT introduction is… * About people * A means to an end * Sustainable * According to a plan http://xkcd.com/627/
  • 32. ICT introduction is… • It is a process, not an acquisition • It is more than HW and SW * About people • ICT is about fulfilling missions and achieving goals. You need a * A means to an end plan for that * Sustainable • It needs • Leadership * According to a plan • Staff involvement • Monitoring • Continuity action • Feedback & Quality assurance
  • 33. Teşekkürler! Dzięki! Kiitos! Takk! Questions? Köszönöm! Þakka þér!