Теория прав собственности Рональда КоузаVadim Novikov
Презентация к лекции в БГУ (Минск), которая состоялась 26.09.08. Примерное содержание лекции можно найти в более раннем докладе на эту же тему: http://www.sapov.ru/seminar/seminar8-text.htm
Using Social Media in the Restaurant IndustryKyle Lacy
The document discusses Twitter, including what it is, how to use hashtags, mentions, retweets, direct messages, and link shorteners. It also provides tips for setting up a Twitter profile and using tools like Hootsuite to manage social media. The final section encourages connecting with the author on his blog, Twitter, email, and phone.
QC LESSON 2009 12 27- Is God Still at Work in the World?stumatt2
The document discusses how believers can join in God's work by heeding and spreading the gospel message. It references passages from Mark that describe how God's word is sown, heeded, and causes God's kingdom to grow. The key points are that if we accept and heed the gospel, we can contribute to God's work, God will help us understand how to join him, and we can be confident because his power guarantees the kingdom's growth.
Теория прав собственности Рональда КоузаVadim Novikov
Презентация к лекции в БГУ (Минск), которая состоялась 26.09.08. Примерное содержание лекции можно найти в более раннем докладе на эту же тему: http://www.sapov.ru/seminar/seminar8-text.htm
Using Social Media in the Restaurant IndustryKyle Lacy
The document discusses Twitter, including what it is, how to use hashtags, mentions, retweets, direct messages, and link shorteners. It also provides tips for setting up a Twitter profile and using tools like Hootsuite to manage social media. The final section encourages connecting with the author on his blog, Twitter, email, and phone.
QC LESSON 2009 12 27- Is God Still at Work in the World?stumatt2
The document discusses how believers can join in God's work by heeding and spreading the gospel message. It references passages from Mark that describe how God's word is sown, heeded, and causes God's kingdom to grow. The key points are that if we accept and heed the gospel, we can contribute to God's work, God will help us understand how to join him, and we can be confident because his power guarantees the kingdom's growth.
Search Engine Risk Dependency by Ronan ChardennauPozzolini
This document is a thesis submitted for a European Master's degree that examines the risks of dependency on search engines and their influence on data quality. It provides background on the growth of the internet and websites over time. The author aims to understand the potential risks of excessive reliance on search engines for businesses, given that search engines aim to find information on the internet and information is the basis for good decision making. However, internet users tend to be confident, satisfied and trusting of search engines without realizing potential issues.
There are four levels of innovation: business model innovation, product & service innovation, process innovation, and technology innovation. Business model innovation involves repackaging how an existing product is sold in order to hold off competitors and capture new markets. Open innovation means valuable ideas can come from inside or outside a company and can reach the market from inside or outside as well. Dynamic capabilities allow firms to integrate, build, and reconfigure internal and external competencies to address changing environments. The business model provides a framework that converts technological potentials into economic outputs through customers and markets.
A curated collection of client reviews and testimonials for UAMASTER, a globally recognized digital agency that prides itself on being ranked within the top-15 digital agencies worldwide. This document offers an in-depth look into the experiences and outcomes of various clients who have partnered with UAMASTER, covering a wide range of industries and project types. Each testimonial provides valuable insights into the agency's approach to digital marketing, creative strategy, and technological innovation, highlighting UAMASTER's commitment to driving success and achieving measurable results for its clients. Through direct quotes and client narratives, the file illuminates the agency's expertise in leveraging the latest digital trends and tools to enhance brand visibility, engage target audiences, and increase ROI. Furthermore, it reflects on the personalized attention and custom-tailored solutions that UAMASTER extends to each client, cementing its reputation for excellence and customer satisfaction. This comprehensive collection serves not only as a testament to UAMASTER's industry-leading services but also as a valuable resource for prospective clients seeking to understand the tangible benefits and strategic advantage of partnering with such a distinguished agency.
16. Легкий интерфейс Директа
• Запуск – 24 февраля 2009 года;
• За это время интерфейсом уже
воспользовалось 1062 клиента
• Средняя сумма первого счета «легких»
клиентов чуть выше 40 уе
21. Служба поддержки и Модерация
• 18 x 7 x 365
• Увеличение количества сотрудников
• Не только ответ, но и консультация
• Снижено время ожидания модерации
• Автомодерация в 30% случаев
• Причины отклонения блоков и уточнение
прямо из интерфейса
23. Бэкофис
• Сокращение срока обработки
закрывающих документов
• Интерфейс
• Скорость обработки любой заявки – 1 час
(было – 3 часа)
• Обработка 98% входящего телефонного
потока
24. «Первая помощь»
• Бесплатно
• Всем новым (и не только) клиентам
•Рекламодатель может полностью или частично
воспользоваться предложенными вариантами или
отказаться от них
• Услуга может быть оказана по заявке от
рекламодателя
• Услуга может быть оказана автоматически при
отрицательном результате модерации
25. «Первая помощь» - цифры
• Первая помощь была введена 16 октября 2008 года
• Приняли предложенные изменения 6210 клиентов
• В результате у этих клиентов вырос CTR в среднем
на 50%
• Среднее время реакции – 3-4 часа
• Всего «первой помощью» уже воспользовалось
8,9% от всех клиентов Директа
26. Клиентское подразделение
• Создание более динамичной структуры отдела
• 6 специалистов
• с 9 до 20 часов работаем на благо клиентов
• Программы обучения и аттестации
• CRM
• Увеличение CTR и снижение CPA клиентов