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Time to Reshape Your
Leadership Development
Strategy?
Jan Rijken January 23, 2020
Agenda
•  Changing world & leadership skills
•  Current state of leadership development
•  Why leadership development fails
•  Key enablers to reshape your
leadership development
•  Futureproof LD framework
•  Questions and feedback
•  Learning Director Wiley
CrossKnowledge
•  Visiting professor at IE
Business School
•  Former CLO at KPMG /
Daimler / ABNAMRO
•  Live on a houseboat in NL
•  Family – 2 sons
•  Passion for sports
Jan Rijken Recent Publications
•  L&D Global<>Local
•  Learner Engagement
•  Annual Learning Reporting
•  Corporate Learning Strategy
•  Digital Learning Readiness
•  Knowledge Transfer
•  Onboarding
•  Leadership Development
•  Skills acquisition
•  L&D performance consulting
About CrossKnowledge
Key Figures
 Largest digital learning
provider
worldwide
 More than 7 Million.
Learners worldwide
 25% growth per year
 350+ Fortune 500 clients
across Europe and Asia
 94% loyalty rate
 25,000 learning objects
 17 languages supported
We empower your transformation with:
1.  State of the art technology
2.  Top quality content; 25,000+ learning
objects
3.  Effective implementation, glocalization and
management support.
Impact on
Leadership
New Business
Models
Engaging the
Workforce
Purpose &
Balance
New Jobs &
Skills
War for Talent
Employee
Relations
Demographic
Shift
Economic
Turbulence
Technology -
Digitalization
Globalization
Dynamics in Our Environment
A	
C	 D	 E	
B	
How things were How	things	“are”	
B	
A	
DC	
G
E	
How	things	work	
Shared	values	and	culture	
	
Transparent	goals	and	projects	
	
Free	flow	of	information	and	feedback	
	
People	rewarded	for		
their	skills	and	abilities,	not	position	
A network of teams
Source: Rewriting the rules for the digital age. 2017 Deloitte Global Human Capital Trends
Organizations Are Redesigning Themselves
Companies	are	struggling	with	a	critical	problem	—	finding	managers	with	the	
right	skills	to	lead	their	organizations.	This	problem	not	only	has	damaging	
downstream	effects	for	businesses,	but	it’s	also	hurting	the	global	economy	
(IBM	study	2019)
An	analysis	by	job	market	analytics	company	Burning	Glass	Technologies	
(2019)	found	that	management	skills	“represent	one	of	the	biggest	skills	gaps	
in	the	job	market”	and	that	managers	have	larger	skills	gaps	than	the	people	
they	manage.	The	Bank	of	England’s	chief	economist	has	argued	that	poor	
management	is	the	principal	cause	of	the	U.K.’s	stagnant	productivity
Studies	indicate	that	“bad	management	could	be	an	important	factor	behind	
the	lower	levels	of	productivity	and	development	of	many	organizations”	
according	to	the	International	Growth	Centre	(2019).
Learning Doesn’t Drive Business – Skills Do
PwC CEO Survey: Talent Trends 2019, Upskilling for a Digital World 2019
44%	
44%	
47%	
52%	
55%	
We	are	not	able	to	innovate	effectively	
Our	quality	or	customer	experience	are	impacted	
We	are	unable	to	pursue	a	market	opportunity	
8	in	10	➜
CEOs	say	lack	of	key	skills	
IS	A	SERIOUS	THREAT	
to	their	company’s	growth	
Our	people	costs	are	rising	more	than	expected	
We	are	missing	our	growth	targets
SOURCE: WEF, 2018
1.		Analytical	
Thinking	and	
INNOVATION	
2.	Active	Learning		
3.	CREATIVITY,	
Originality	and	
Initiative			
4.	Technology	
Design	&	
Programming	
5.	Critical	Thinking	
and	Analyses		
8.	Emotional	
Intelligence		
9.	Reasoning,	
Problem-solving	
and	IDEATION	
10.	Systems	Analyses	and	Evaluation		
6.	Complex	
Problem	Solving	
7.	Leadership	&	
Social	Influence	
The Top 10 Skills in 2022
3M+	Journal	Articles	
What Makes a Good Leader?
©	2019.	Dr.	Nick	van	Dam.	Leadership	Development
Leadership Development – Some Facts
Source:	Brandon	Hall	&	CCL		
1.  71% of the organizations say their leaders are not
ready to lead for the future
2.  54% of organizations do not have successors for
critical leader positions
3.  81% indicate that their leaders are not effective at
developing leaders
4.  19% of leaders believe LD today is relevant to the
issues they face
5.  90% of corporate organizations have LD
6.  Only 5% have LD for all leaders
•  Delivering business strategy
•  More effective leadership of change
•  Improving leader high-performance at all levels
•  Transform culture & trust
Leadership Development Ambitions
•  Getting the right people in place
•  Improving career planning for potential leaders
•  Improving retention for current and future leaders
•  Solidify bench strength
•  Leadership development impact
•  Leadership development efficiency
•  Accelerate time-to-performance
What’s Needed to Reshape Your
Leadership Development Strategy?
Source: Harvard Business Review & CCL
1.  Alignment with business strategy
2.  Agree business sponsorship
3.  Include changing perspectives on leadership
4.  Demonstrating performance impact
5.  Ground in a positive learning climate
6.  Ensure optimal personalization
7.  Professional marketing & positioning
8.  Solid link to workplace
9.  Clear design principles & embrace neuroscience
10. Skilled LD experts
Why Blend Your Leadership Development
Scalability & cost savings (over F2F training)
Reduce time away from work
Link to learner needs & improve engagement
Reduce time-to-competency
Leverage collective experience & intelligence
Faster application in the flow of work
Micro-Learning	
	
	
Videos,	blogs,	articles,	
micro-learning	programs,		
on-demand,	
in	the	flow	of	work	
Macro-Learning	
	
	
MOOCs,	courseware,	
courses,	simulations,	
assessments	and	may	
include	VR	and	AR	
Group	Learning	
University	
	
Events,	innovation	
sessions,	leadership	
programs	
On	the	Job	
Learning	
	
Coaching,	developmental	
assignments,	mentorship,	
exposure	
Only	31%	of	companies	offer	
continuous	learning	opportunities,	
only	14%	feel	effective	in	this	area,	
yet	79%	of	L&D	professionals	
investing	in	this	model	
42%	of	companies	believe	they	
effectively	help	people	perform	in	
future	role,	29%	in	future	role,	yet	
focus	here	is	high	and	growing	
Only	38%	of	companies	offer	
development	activities	outside	of	
formal	training,	continuous	focus	
needed	
83%	of	companies	have	a	corporate	
university	and	32%	say	its	usage	is	
increasing	
Source:	Bersin	by	Deloitte	High-Impact	Learning	Organization	2017,	n=1200	
ATD	“Microlearning:	Delivering	Bite-Sized	Knowledge,”	n=596	
Leadership Academies Integrate Four Forms of Learning
How to develop all leaders without exception with optimal
use of resources & budget?
How to offer personalized learning to each leader at the
moment of need?
How to assure that all critical leadership skills are mastered
consistently?
Leadership Development Essentials:
Leading self
Career Programs
(Blended)
Performance Modules
(Stand-Alone-Blended)
Onboarding
Remote leadership
Data-driven thinking
Develop talent & diversity
Operational excellenceLeading innovation
Leading across cultures
Taking difficult decisions
Digital Essentials
I have a capability gap I need help now
Digitalization
Leading your organization
Leading your function
Leading teams
Leading people
Coaching skills
Communication skills
Agile leadership
Value-based management
Your Performance
Exec development
Managing complex projects
Influencing skills
Assessment & link to performance cycle
Managing performance
Effective delegation
Content examples
Org. Transformation
Program (Blended)
We need to change
Driving Transformation
& Performance
Your role in leading change
and collaboration
Leadership Development Framework
Successful people leader
Leading High-impact teams
Exec development
I want a next step
Key leadership focus &
ambitions
Digital skills & mindset
Leading self
Career Programs
(Blended)
Performance Modules
(Stand-Alone-Blended)
Onboarding
Remote leadership
Data driven thinking
Develop talent & diversity
Operational excellenceLeading innovation
Leading across cultures
Taking difficult decisions
Digital Essentials
I have a capability gap I need help now
Digitalization
Leading your organization
Leading your function
Leading teams
Leading people
Coaching skills
Communication skills
Agile leadership
Value-based management
Your Performance
Exec development
Managing complex projects
Influencing skills
Assessment & link to performance cycle
Managing performance
Effective delegation
Key leadership focus &
ambitions
Org. Transformation
Program (Blended)
We need to change
Driving Transformation
& Performance
Your role in leading change
and collaboration
Successful people leader
Leading High-impact teams
Exec development
I want a next step
Digital skills & mindset
Leadership Development Framework
Blended Career Program - Example
Experiential	
Learning	Through	Doing	
Simulations	
&	games	
	
Leading	
people	
Industry	
conferences		
Virtual	
Classroom	
Develop	your	
successor	
Leadership	
curricula	
Peer	
Coaching	
Formal	
Mentoring	
Yammer,	
Twitter	
Informal	
Feedback	
Leadership		
campus	
(portal)	
Action	tips	-	
Learning	
Job-shadowing	
Formal	
Learning	Through	Structured	Means	 Turnaround	
assignment	
Cross-functional	
projects	Mobility	
assignments	
Set	clear	goals	to		
work	towards	
Incorporate	
Feedback		
Reflection	
Leadership	
	checklist	
	
	
	
	
	
	
	
	
	
	
		
	
	
	
	
Workshops	
External	
coaching	
Leader	community	
Knowledge	sharing	
	
	
LD	books	&	
podcasts	
Digital	LD	
modules	
	
	
Company	strategy		
&	values	MOOCs	
Online	tests	&		
Assessment	
	
	
Leadership	
learning		
App	
Social	
Learning	Through	Other	People
Leadership	game	
	
Leading	
people	
Industry	
conferences		
VC	best	
practice	
sessions	
Develop	your	
successor	
Leadership	
curricula	
Peer	Coaching	
Formal	
Mentoring	
Yammer,	
Twitter	
Informal	
Feedback	
Leadership		
campus	
(portal)	
Action	tips	-	
Learning	
Job-shadowing	
Turnaround	
assignment	
Cross-functional	
projects	Mobility	
assignments	
Incorporate	
Feedback		
Reflection	
Leadership	
	checklist	
	
	
	
	
	
	
	
	
	
	
		
	
	
	
	
Leading	people	
training	
External	
coaching	
Leader	community	
Knowledge	sharing	
	
	
LD	books	&	
podcasts	
Digital	LD	pre-
modules	
Online			
Assessment	
	
	
Leadership	learning		
App	
Blended Career Program – Formal Learning
	
	
Company	strategy		
&	values	MOOCs
Great	Corporate	
University	
Strong	CSLO	
Excellent		
L&D	Skills	
Strong	Talent	Process	
Excellent	Training	
Technology	
Great	L&D	Measures	
&	Effectiveness	
Have	we	created	an	organization		
which	truly	has	a	climate	to	learn?	
Does	Leadership	
reinforce	the	need	to	
Learn?	
Can	we	make-get	time	
to	learn?	
Do	people	share	
information	
openly?	
Do	we	feel	
empowered	to	
try	new	behavior?	
Do	we	practice	and	
embed?	
Do	we	take	
the	time	to		
reflect?	
Do	people	
move	around	
and	take	risks?	
Are	experts	rewarded	
and	valued?	
The Critical Role of Learning Climate
Leadership Development KPI’s
	
•  Number of leaders trained
•  Number of LD programs delivered
•  Time-to-competence
•  Increased performance in role
•  % of leaders with the right skills
•  Pool of future leaders – successors
•  Retention of leaders
•  % of high potential leaders promoted
•  Leader performance impacting business
•  Client feedback
1.  Exec sponsorship for LD key initiatives
2.  Linked to performance cycle & talent processes
3.  Management accountability for development (coaching etc.)
4.  Involve users in the design
5.  Change management process, incl marketing strategy
6.  L&D capabilities & mindset
Key Enablers for Your LD Strategy
Thank You!
	
Jan.Rijken@crossknowledge.com	 	 		
Jan	Rijken	on	LinkedIn

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