The document discusses strategies for making help documentation more popular and useful to users. It outlines questions asked to understand user behavior, research methods used including collecting feedback, and key findings. The findings suggest help needs to be engaging without sacrificing accuracy, and should support both learning and quick troubleshooting scenarios. The document also provides examples of more interactive and visually engaging help content strategies like FAQs, multimedia, collaboration features, and dynamically updating based on user usage data and feedback.
The document provides a gap analysis of various news websites. It analyzes the pros and cons of each site's design and layout. The analysis found that sites like Google and BBC have clean, customizable layouts but could improve pathways to related content. Sites like Flipboard and Pulse use images well but lack detail. The analysis suggests news aggregators could learn from components of Google, Bloomberg and Netflix to create a more user-centered design.
This document outlines the 4 key steps to successful web page design and construction:
1) Planning - Determine goals, users, resources needed
2) Design - Structure pages with navigation, text, media, and visual layout
3) Production - Create content, images, files and test site
4) Maintenance - Update content, track usage, and respond to feedback
Attini Software provides social software solutions for Microsoft SharePoint 2010. Their products include blogs, news, video, and microblogging applications that bring features from popular consumer sites like YouTube, Facebook, and Twitter to the enterprise. Their solutions are designed to complement rather than replace SharePoint, making information more discoverable and social features more robust. Pricing plans range from $5,500 for basic features up to unlimited users and servers for $48,000-$96,000 depending on the product. The company aims to bring outside innovation into SharePoint to tune it for the enterprise in a targeted way.
The document discusses an information design challenge to redesign the IMDb website with limited time and resources and no client or stakeholders. It outlines some problems with the current IMDb site such as being top heavy and not supporting user behavior. The document then provides sketches and wireframes for a redesigned IMDb home page with descriptions of the key sections and goals to make the site more focused and clear while providing many options for users.
Communote is a communication and collaboration platform that allows users to share status updates, follow topics and coworkers, and communicate securely across devices. It offers features like writing notes, creating blogs, finding content by filtering tags and authors, and accessing the system via desktop, mobile apps, or mobile web. The document provides an overview of Communote's capabilities and how users can leverage the system for corporate communication, project collaboration, innovation management, and other business uses.
This document discusses web accessibility, including its definition, statistics on disabilities, international standards, and best practices. It defines accessibility as making the web available to all individuals regardless of their abilities or equipment. Some key points include:
- Over 20% of US citizens have a disability and disabilities impact mobility, vision, hearing, and more.
- International standards are based on the WCAG guidelines from the W3C.
- Accessible websites benefit users of all types, including those on mobile or with scripts disabled, and are important for search engine optimization. Proper use of headings, images, and structure help ensure accessibility.
Rapleaf's Personalization API allows companies to access up-to-date consumer data in real time through an easy-to-integrate API. This data helps companies better understand their audiences, engage customers with more relevant messaging, and see significant lifts in email engagement and website activity. The API provides demographic, interest, and lifestyle data on consumers to help personalize marketing efforts.
The document provides design solutions for the Rediff Zarabol case study. It identifies several areas for improvement, such as the logo placement creating confusion, inconsistent visual styling, and issues with the information architecture and interaction patterns. Solutions proposed include reorganizing content hierarchies, improving labeling, and introducing auto-refresh indicators for visibility of system status. Ad design concepts like hidden ad strips and fixed navigation bars are also presented to better leverage Rediff's user base and products.
TERMINALFOUR t44u 2009 - University of St Andrews Case StudyTerminalfour
This document discusses the benefits of using Site Manager software for managing websites. It provides tips for implementing Site Manager, including establishing policies and procedures, using hacks and customizations to tweak the software, transferring designs into the technical framework, writing efficient code, and leveraging different navigation objects. The overall message is that Site Manager is a powerful and flexible tool for website management that allows for a high level of customization.
The document discusses different approaches for delivering content to mobile devices using Drupal. It outlines strategies like responsive design, separate themes, and mobile applications. For each approach, it provides pros and cons as well as recommended use cases. It also highlights example implementations and tools that can be used to build mobile content on Drupal. The key message is that there is no one-size-fits-all solution and the best approach depends on an organization's specific user experience and business requirements.
Tools for Entrepreneurs: Create. Collaborate. Communicate.Sara Rosso
I created this presentation for entrepreneurs who need online tools to make their ideas happen (I gave it earlier this year at the Professional Women's Association in Milan).
The presentation "Tools for Entrepreneurs: Create. Collaborate. Communicate." started out as a way to explain very technical things to non-technical people, but I quickly realized that most people when approaching technology get intimidated by the "What's DNS? Do I need a dedicated server?" kind of questions and therefore feel they can't understand technology.
I feel that this technology intimidation is really due to the fact that they don't really own their idea, and better understanding it will guide any decisions they have to make with their idea moving forward.
So I focus on how to further refine your idea so you can move it forward, even with help, by having a better mastery over what you need and what your users need. I also cover some techniques and tools for collaborating with developers, external consultants, and other remote workers. Then, I briefly touch on communication strategies online and how your site won't be the only place communication happens but it should be the digital hub with the most useful and authoritative information about your company, and how you can develop a communication strategy that spans several types of networks.
The appendix includes some open source software alternatives for growing a business on a bootstrap budget.
This document provides tips for using various social media platforms for business purposes. It discusses best practices for LinkedIn, including keeping profiles fresh, using it for blogging, establishing a company page, participating in groups, and more. It also summarizes tips for using Facebook, YouTube, Twitter, Google+, and Pinterest, such as posting at optimal times, including images, using hashtags or tags, and engaging with other users. The document compares the pros and cons of each platform for business networking and marketing.
Watch a recording of this webinar at: http://1a1s.us/d8
In this webinar, Daniel Young and Kimberly Walsh (two of our experts on Search Engine Optimization) will talk us through the basics of SEO, and how you can see the most success with getting your website found in the rankings. Below is a general list of the areas we will cover:
- Domain Name Selection
- Website Content (including site structure and hyperlinking)
- Social Media Implications
- On-Page Strategy (titles, meta-tags, page description, alt-tags)
For more information on managing your Web presence, check out our Online Success Center at http://success.1and1.com.
Don't Design Websites. Design Web SYSTEMS! (DrupalCon Chicago 2011)Four Kitchens
This presentation was given at DrupalCon Chicago by Todd Nienkerk of Four Kitchens and Adam Snetman of Thinkso Creative (March 9, 2011)
For more Four Kitchens presentations, please visit http://fourkitchens.com/presentations
The document provides a summary of website consultancy work done for a client over 1.5 days. The consultancy focused on improving the main header, navigation, and property pages. Recommendations included larger images, clearer calls to action, and minimizing content on pages. More work is still needed, including improving newsletters, link testing, and drop down menus. Client feedback will be incorporated to further refine the changes. This work was part of a larger five day package for the client.
A presentation about an integrated collaboration strategy, including SharePoint, and the tools and norms that make it work. Presented at SharePoint Saturday 9/21/13.
Jen Consalvo, Making it Personal: Designing 'My' Webwebcontent2007
The document discusses the importance of personalized experiences on the web. It defines personalization as customizing webpages based on a user's explicit preferences and past behaviors to deliver the most relevant content. This increases user engagement by allowing them to customize their homepage and have all the information and tools they need in one place. Research shows that users who customize their online experiences visit sites more frequently and are more engaged than those who do not customize. Younger users in particular are more likely to customize and increase their usage as a result. The goal of personalization is to solve the problem of having too many websites to manage by creating a personalized dashboard for each user.
Don't Design Websites. Design Web SYSTEMS! (Dallas Drupal Days 2011)Four Kitchens
The document discusses designing websites as dynamic web systems rather than static pages. It recommends that designers first define the site purpose and content, choose a platform like Drupal, and translate designs into the framework's terminology. The presentation provides tips on conceptualizing a site as a set of reusable components that can be adapted over time.
The second presentation in the 'Governance Rules!' series for the European SharePoint community, focusing on the important role permissions play in building your SharePoint governance strategy.
The document discusses new features in PeopleTools 8.52, including enhancements to the user interface, search framework, reporting, and other areas. Key updates involve a new universal search framework to improve navigation, a pivot grid for interactive data visualization and publishing reports, and faster query processing. The cube manager tool is now deprecated while cube builder adds support for multi-level dimensions and member aliases. Overall, the release aims to provide a more intuitive, engaging, and powerful user experience.
Atlassian User Group NYC 20170830 PreSummit Event SlidesMarlon Palha
The document discusses extending Trello through power-ups and custom fields. It begins by introducing power-ups and how they allow users to customize Trello without adding new features. Examples of existing power-ups like Butler and Planning Poker are provided. Custom fields are also discussed as a way to fix issues when Trello breaks down. The document encourages developing your own custom power-ups and fields, noting that everything is available through the Trello API.
The document outlines a website design brief for an unnamed organization. It requests information over 10 sections to inform the design of a new website, including: the organization's mission and services; objectives and budget for the website; intended audience demographics; project management details; desired content and functionality like search, forms, downloads; graphic design preferences; e-commerce needs if applicable; technical requirements for hosting, metadata, analytics; and training documentation requirements. The level of detail requested in the brief will allow a designer to fully scope the project.
Lavacon 2012 How Documentation Teams Can Use Web Analytics to Expand their Co...bzebian
n this session, Karen Buchanan and Bob Zebian of IBM will describe how Web analytics play an increasing role in improving documentation quality, and how documentation teams can expand their value across the enterprise by sharing this information with other teams such as Quality Assurance, Development, Product Management, and Executive Management.
Work smarter using sharepoint 2010 misa version2Howard Forder
This document provides an introduction to information management using SharePoint 2010. It discusses how companies struggle to manage large amounts of electronic documents and information. SharePoint 2010 aims to address this issue through features that better organize, tag, search, and collaborate on information. The document outlines collaboration features in SharePoint like meetings, documents, discussions, surveys, blogs and wikis. It also discusses how Outlook 2007 can integrate with SharePoint calendars and lists.
A Journey With Microsoft Cognitive Services IIMarvin Heng
A Journey with Microsoft Cognitive Service II
This slide is about Microsoft Cognitive Services. By going through you will understand what and how Microsoft Cognitive Service works.
Marvin Heng
Medium: @hmheng
Twitter: @hmheng
Github: hmheng
Designing Intuitive SharePoint Sites: The Science of "Easy to Use" Marcy Kellar
The document discusses how to make a SharePoint site intuitive by defining three things: the user, the task, and metrics for measuring success. It covers usability best practices like minimizing cognitive load on users and leveraging users' expectations by following design patterns and conventions. Visual design is important for communicating the site's purpose and guiding users through their tasks. Defining specific success metrics up front helps ensure a site is truly easy to use.
This document outlines Elaine Meyer's career path from electrical engineer to her current role as User Experience Specialist and Information Developer at ProQuest. It details her various roles in application engineering, knowledgebase development, and library science. Meyer gained experience in user experience, technical writing, training, programming, and working with customers/vendors through these positions. She obtained an Internet Professional Certificate from Washtenaw Community College and a master's degree in Library and Information Science and Human-Computer Interaction from University of Michigan.
This presentation will present insights into web user psychology, how to think about and write for the web, how to identify common content mistakes and how writing for the web will improve your search engine rankings.
This document provides information about an online conference and encourages participation through Twitter. It then summarizes the key topics of a presentation on designing content to improve learning, including understanding design, defining projects, selecting appropriate technologies, focusing on the audience, and testing for usability. Resources for further information are also listed.
Don't Design Websites. Design Web SYSTEMS! (DrupalCamp Stockholm 2011)Four Kitchens
This presentation was given at DrupalCamp Stockholm by Todd Nienkerk of Four Kitchens (May 7, 2011)
For more Four Kitchens presentations, please visit http://fourkitchens.com/presentations
This document provides an overview of a workshop on website and online marketing. The workshop outline includes understanding web terms, website design basics, domain name registration and hosting, promoting and driving traffic to a site, how search engines work, tips for email marketing campaigns, and social media marketing. The document defines common web terms and acronyms. It provides tips on website design best practices like managing images, naming pages, linking and tagging content. It also discusses promoting a website through search engine optimization, cross-linking to other sites, and submitting the site to search engines. Lastly, it gives examples of how companies have used social media sites like LinkedIn, Facebook, and YouTube to promote their brand.
The document provides an agenda for a presentation on information architecture for HMI navigation schemes. It introduces Inductive Automation and discusses common challenges with HMI navigation. It defines information architecture and discusses meaningful content organization and intuitive layout organization. It covers defining users, card sorting exercises, content hierarchies, layout best practices, navigation patterns, and more resources. The presentation aims to help optimize HMI interfaces through information architecture principles.
Two user-interface (UI) design experts from Inductive Automation share effective ways to make your interface design more organized and easier to navigate. They discuss the principles of information architecture and how to apply these practices to build well-structured, intuitive projects.
Content Strategy – Integrating Content in User Experience Design by Neha Sing...STC India UX SIG
Here are some key ways a content strategist contributes to user experience research:
- Conducting content audits and inventories to understand existing content and identify gaps
- Running user interviews and surveys to understand user needs, pain points, and preferences regarding content
- Analyzing user behavior data like clickstreams to see what content is most used and useful
- Synthesizing research findings to document content requirements and inform design and development
By understanding users and involving them early, the content strategist helps ensure the experience is centered around real needs and delivers the most value. This research provides a foundation for all subsequent strategy, design and content work.
Technical Challenges in Resource DiscoveryPaul Walk
The document discusses several technical challenges in resource discovery. It addresses the tension between open and closed systems and how both approaches are needed. A particular challenge discussed is synchronization across distributed repositories in an open world. The document also discusses emerging standards like ResourceSync that aim to address this challenge. It notes the importance of APIs but cautions that they need to be designed with developers in mind and provide full access to data to be truly useful. Overall quality of data is also discussed as a challenge that can limit what people are able to do.
Building Social Business Applications with OpenSocialClint Oram
Presentation delivered at E2Innovate conference on November 15, 2012 in Santa Clara, CA describing the OpenSocial standard for building collaborative, social context aware business applications.
Web Accessibility Top 10 - LCC (1/2 day workshop, August 2013)Carrie Anton
A half day workshop walks people through common accessibility issues on the web, including good reasons why to accessible. Great for web designers, developers, teachers and IT trainers.
The document introduces Language Studio, a tool within Azure Cognitive Services that allows users to build natural language processing applications using pre-configured and customizable features for tasks like text analysis, question answering, and language understanding. It provides an overview of Language Studio's features for identifying concepts, entities, sentiment analysis, summarization, classification, and conversational capabilities. Finally, a demo of Language Studio is presented to illustrate how it can be used to develop NLP applications.
Similar to Nandini gupta usefulpopularhelp_tekom (20)
Quantum Communications Q&A with Gemini LLM. These are based on Shannon's Noisy channel Theorem and offers how the classical theory applies to the quantum world.
Video traffic on the Internet is constantly growing; networked multimedia applications consume a predominant share of the available Internet bandwidth. A major technical breakthrough and enabler in multimedia systems research and of industrial networked multimedia services certainly was the HTTP Adaptive Streaming (HAS) technique. This resulted in the standardization of MPEG Dynamic Adaptive Streaming over HTTP (MPEG-DASH) which, together with HTTP Live Streaming (HLS), is widely used for multimedia delivery in today’s networks. Existing challenges in multimedia systems research deal with the trade-off between (i) the ever-increasing content complexity, (ii) various requirements with respect to time (most importantly, latency), and (iii) quality of experience (QoE). Optimizing towards one aspect usually negatively impacts at least one of the other two aspects if not both. This situation sets the stage for our research work in the ATHENA Christian Doppler (CD) Laboratory (Adaptive Streaming over HTTP and Emerging Networked Multimedia Services; https://athena.itec.aau.at/), jointly funded by public sources and industry. In this talk, we will present selected novel approaches and research results of the first year of the ATHENA CD Lab’s operation. We will highlight HAS-related research on (i) multimedia content provisioning (machine learning for video encoding); (ii) multimedia content delivery (support of edge processing and virtualized network functions for video networking); (iii) multimedia content consumption and end-to-end aspects (player-triggered segment retransmissions to improve video playout quality); and (iv) novel QoE investigations (adaptive point cloud streaming). We will also put the work into the context of international multimedia systems research.
In this follow-up session on knowledge and prompt engineering, we will explore structured prompting, chain of thought prompting, iterative prompting, prompt optimization, emotional language prompts, and the inclusion of user signals and industry-specific data to enhance LLM performance.
Join EIS Founder & CEO Seth Earley and special guest Nick Usborne, Copywriter, Trainer, and Speaker, as they delve into these methodologies to improve AI-driven knowledge processes for employees and customers alike.
Are you interested in learning about creating an attractive website? Here it is! Take part in the challenge that will broaden your knowledge about creating cool websites! Don't miss this opportunity, only in "Redesign Challenge"!
Fluttercon 2024: Showing that you care about security - OpenSSF Scorecards fo...Chris Swan
Have you noticed the OpenSSF Scorecard badges on the official Dart and Flutter repos? It's Google's way of showing that they care about security. Practices such as pinning dependencies, branch protection, required reviews, continuous integration tests etc. are measured to provide a score and accompanying badge.
You can do the same for your projects, and this presentation will show you how, with an emphasis on the unique challenges that come up when working with Dart and Flutter.
The session will provide a walkthrough of the steps involved in securing a first repository, and then what it takes to repeat that process across an organization with multiple repos. It will also look at the ongoing maintenance involved once scorecards have been implemented, and how aspects of that maintenance can be better automated to minimize toil.
Blockchain technology is transforming industries and reshaping the way we conduct business, manage data, and secure transactions. Whether you're new to blockchain or looking to deepen your knowledge, our guidebook, "Blockchain for Dummies", is your ultimate resource.
Are you interested in dipping your toes in the cloud native observability waters, but as an engineer you are not sure where to get started with tracing problems through your microservices and application landscapes on Kubernetes? Then this is the session for you, where we take you on your first steps in an active open-source project that offers a buffet of languages, challenges, and opportunities for getting started with telemetry data.
The project is called openTelemetry, but before diving into the specifics, we’ll start with de-mystifying key concepts and terms such as observability, telemetry, instrumentation, cardinality, percentile to lay a foundation. After understanding the nuts and bolts of observability and distributed traces, we’ll explore the openTelemetry community; its Special Interest Groups (SIGs), repositories, and how to become not only an end-user, but possibly a contributor.We will wrap up with an overview of the components in this project, such as the Collector, the OpenTelemetry protocol (OTLP), its APIs, and its SDKs.
Attendees will leave with an understanding of key observability concepts, become grounded in distributed tracing terminology, be aware of the components of openTelemetry, and know how to take their first steps to an open-source contribution!
Key Takeaways: Open source, vendor neutral instrumentation is an exciting new reality as the industry standardizes on openTelemetry for observability. OpenTelemetry is on a mission to enable effective observability by making high-quality, portable telemetry ubiquitous. The world of observability and monitoring today has a steep learning curve and in order to achieve ubiquity, the project would benefit from growing our contributor community.
UiPath Community Day Kraków: Devs4Devs ConferenceUiPathCommunity
We are honored to launch and host this event for our UiPath Polish Community, with the help of our partners - Proservartner!
We certainly hope we have managed to spike your interest in the subjects to be presented and the incredible networking opportunities at hand, too!
Check out our proposed agenda below 👇👇
08:30 ☕ Welcome coffee (30')
09:00 Opening note/ Intro to UiPath Community (10')
Cristina Vidu, Global Manager, Marketing Community @UiPath
Dawid Kot, Digital Transformation Lead @Proservartner
09:10 Cloud migration - Proservartner & DOVISTA case study (30')
Marcin Drozdowski, Automation CoE Manager @DOVISTA
Pawel Kamiński, RPA developer @DOVISTA
Mikolaj Zielinski, UiPath MVP, Senior Solutions Engineer @Proservartner
09:40 From bottlenecks to breakthroughs: Citizen Development in action (25')
Pawel Poplawski, Director, Improvement and Automation @McCormick & Company
Michał Cieślak, Senior Manager, Automation Programs @McCormick & Company
10:05 Next-level bots: API integration in UiPath Studio (30')
Mikolaj Zielinski, UiPath MVP, Senior Solutions Engineer @Proservartner
10:35 ☕ Coffee Break (15')
10:50 Document Understanding with my RPA Companion (45')
Ewa Gruszka, Enterprise Sales Specialist, AI & ML @UiPath
11:35 Power up your Robots: GenAI and GPT in REFramework (45')
Krzysztof Karaszewski, Global RPA Product Manager
12:20 🍕 Lunch Break (1hr)
13:20 From Concept to Quality: UiPath Test Suite for AI-powered Knowledge Bots (30')
Kamil Miśko, UiPath MVP, Senior RPA Developer @Zurich Insurance
13:50 Communications Mining - focus on AI capabilities (30')
Thomasz Wierzbicki, Business Analyst @Office Samurai
14:20 Polish MVP panel: Insights on MVP award achievements and career profiling
Scaling Connections in PostgreSQL Postgres Bangalore(PGBLR) Meetup-2 - MydbopsMydbops
This presentation, delivered at the Postgres Bangalore (PGBLR) Meetup-2 on June 29th, 2024, dives deep into connection pooling for PostgreSQL databases. Aakash M, a PostgreSQL Tech Lead at Mydbops, explores the challenges of managing numerous connections and explains how connection pooling optimizes performance and resource utilization.
Key Takeaways:
* Understand why connection pooling is essential for high-traffic applications
* Explore various connection poolers available for PostgreSQL, including pgbouncer
* Learn the configuration options and functionalities of pgbouncer
* Discover best practices for monitoring and troubleshooting connection pooling setups
* Gain insights into real-world use cases and considerations for production environments
This presentation is ideal for:
* Database administrators (DBAs)
* Developers working with PostgreSQL
* DevOps engineers
* Anyone interested in optimizing PostgreSQL performance
Contact info@mydbops.com for PostgreSQL Managed, Consulting and Remote DBA Services
An invited talk given by Mark Billinghurst on Research Directions for Cross Reality Interfaces. This was given on July 2nd 2024 as part of the 2024 Summer School on Cross Reality in Hagenberg, Austria (July 1st - 7th)
When creating and serving content, it helps to remember that users typically look for Help in two scenarios: when they want to learn and when they want to solve a problem. The mood and expectation of the users in one scenario is vastly different from the mood and expectation in the other. When users want to learn, they are patient and playful. When they want to solve a problem, they are time-constrained and ready-to-snap. The format of Help that works in the Laidback Learn scenario does not always work in the Quick Help scenario. For example, videos might not work as well as FAQs in the Quick Help scenario. The perception of Help as good or bad depends a lot on users in the Quick Help scenario. The trick is to track user feedback with rigor and optimize Help for these users who are looking for specific answers in Help.
It’s important to ensure that users find the format and presentation refreshing. Someone once tweeted “Learners are always two clicks away from Angry Birds. And that's why you'd better make teaching & learning engaging.”Today’s users interact with a diverse range of applications. Because of the variety of devices that they use and the different purposes for which they use software, the software experience of most users today is rich. In this scenario, the over-templatized clinical Help needs to make way for something that has the power to delight. We need to relook at traditional learning theories, gather data on how users are consuming the content, and break the form intelligently. While our traditional Help formats serve as a robust backend, we need to devise and deliver new front-ends to serve Help. Visuals and multimedia play an important role here. Equally important is structuring and writing style, which as user feedback suggests, needs to be efficient and engaging at the same time.I have some examples of visual docs and new front-ends.Here’s the first one:This document is one of our most-read docs. Over the years and over many updates, it had become an information dump. In an effort to cover all scenarios, reported by users over the years, readability and findability was sacrificed. A complete revamp was done and you can see how instructional design strategies, such as branching and chunking, were applied to transform a long linear doc into a visual doc.
Another example. This is from the Adobe Illustrator documentation:Graphics and intelligent structuring are used here. The layout is visual and easy to scan. Detailed information has been layered to allow for different user levels and needs.
A third example: The FAQ format is chosen here to help users easily find answers to the many questions they were repeatedly asking on various forums. The answers usually get buried in a typical user guide. The page supports different ways to navigate and allows users to engage.
A last one.Content on display is curated by the tech writer, sourced inhouse and from the community. You can see both learning and troubleshooting content. Plus, the page has dynamic content from social media channels.
Today’s Help must be social and collaborative. Instead of trying to document all that the software does or document every piece of content ourselves, we need to work with a content strategy that takes into account usage patterns and user feedback and includes content contributions from internal and external communities. Allowing users to evaluate the content (through social features, such as rating and commenting) facilitates a seamless churning that’s required to keep the most relevant content findable. Today’s technical writer needs to engage with the user community and play a larger role of a curator and a community editor. Whether it is on the forums or on social media, interacting with the community helps us identify the top issues in the software that we are documenting and gather real-world examples.
An example of content created by users and Quality Engineers on niche topics, such as integration of RoboHelp with third-party version control systems. A complete collaborative effort based on a content strategy to leverage the knowledge of power users on user-requested topics.
Diverse user preferences are a reality. As someone said “Some users want to know the concepts behind a product before they use the product. Other users want to use the software without any preamble. You cannot please everyone, but if you know your audience, you can produce documentation that is useful and acceptable to most people.” The good news is that today we have access to a vast amount of usage data and feedback to know our audience. Page views, search data, context paths, ratings, and comments – all of these data points can help us understand what our users want.
Making Help popular and useful requires a sea change in the way we create Help. The document development cycle can no longer end abruptly with a software release. Instead, it needs to continue well beyond a release and the phase that follows a release is an exciting phase for technical writers. In this phase, we need to engage with internal and external user communities and track usage data and feedback to enhance the core we delivered with input from different internal stakeholders. Our approach should be that of a web designer trying to make a qualitative improvement in the user experience.
In an article inMashable,Mike Puterbaugh made a very strong case for valuing documentation. He explained why product documentation is a great marketing asset. The article has some great advice for people who are trying to make Help useful.I also found a small blog post on a presentation called Helpful Help. The post resonated with me.