Social media is a helpful tool for businesses to market themselves. It allows targeting of specific interests and demographics through ads on sites like Facebook. Facebook's advertising program analyzes user information and groups to target ads at individuals. This has been very effective, with click rates much higher than other online ads. Businesses can also create engaging ads that users can comment on or gift to friends, expanding the reach of the ads through social interactions. Apps like Farmville also provide advertising opportunities through in-game branded items seen by large numbers of users. Companies have seen great success using these social media marketing strategies on Facebook.
This document provides an overview of building an effective social media presence for organizations. It discusses why social media is important for attracting customers and promoting loyalty. The key aspects of a successful social media strategy are engaging customers through relevant content, understanding the appropriate channels for your target audience, and measuring engagement rather than just impressions. The goal is to develop brand champions within a trusted network who will promote your messages through sharing and referrals.
SimpliFlying Featured: The importance of social media in today’s airline busi...
African Airlines Association (AFRAA), 2013 - The use of social media in the airline industry has become a rapidly increasing trend. This paper includes case studies from SimpliFlying to help outline the key business objectives for airlines on social media.
An advanced guide to social media marketing - by Simply Zesty
KFC launched a successful mobile advertising campaign using augmented reality. When users held their phones over KFC packaging, it would overlay animations and additional information about products. Augmented reality allowed KFC to interact with customers in an innovative new way that took advantage of mobile capabilities. The presentation also discussed trends in mobile advertising, with banner ads declining in effectiveness and opportunities growing for ads integrated into mobile apps, games, and social media newsfeeds tailored to each user. Overall, mobile offers huge potential for targeted advertising but also challenges to engage users on a small screen.
This document discusses how businesses can leverage social media in various ways beyond just branding and marketing. It outlines 8 potential uses of social media:
1. Using social media for public relations by directly communicating with millions of consumers.
2. Leveraging social media for customer support by enabling customer communities to support each other at low cost.
3. Tapping into social media for market research by gaining insights from discussions among tens of millions of consumers.
4. Employing social media for promotions by creating viral campaigns that grow a brand's audience and drive sales.
5. Leveraging social media for new product development by tapping the collective wisdom of online communities.
Social media as a marketing tool• social media marketi
Social media marketing is the use of social media platforms like Facebook, LinkedIn, and Twitter to market products and services to customers. Companies use social media to engage with customers, gain market insights, generate leads, and increase sales. Effective social media marketing requires setting goals, choosing the right platforms to reach your audience, creating engaging content, measuring your results, and adjusting your strategy based on feedback. While social media provides opportunities to reach many potential customers, marketers must also address challenges like identifying the best platforms, declining engagement rates, advertising costs, and competition from other businesses.
A case study that attempts to understand the Indian Social Media scene. The fastest growing economy after China. India has the largest consumer of mobile phones and internet in the sub-continent. Here is a study that analyses how companies have done organic Social Media Marketing in the diverse indian social structure
Responsible for the creative approach and execution for the project. Project consisted of a 24 page full color advertising plans book for Twitter. I was responsible for designing page templates, overseeing overall design of book, and overall design fluidity. Also responsible for assigning and monitoring other group member's assignments/tasks for the book. Andrey Levkiv helped with the marketing and data management of the entire project. Two other team members helped with this project.
This document provides an overview of Twitter advertising options including Promoted Tweets, Promoted Accounts, targeting, lead generation cards, campaign management and analytics. It explains the basics of each advertising feature, how to set up campaigns, optimize content and track performance. Key points covered include how Promoted Tweets are prioritized and seen by users, how to build an email list with Promoted Tweets, and tips for improving engagement with Promoted content.
This document outlines a social media marketing plan project for a fictional fishing apparel company called Dabbing Gear. It provides instructions for completing different parts of the project, including inventing the company, analyzing competitors, and creating content plans for blog posts, Twitter, and Facebook. For the competitor analysis part, three competitors - Columbia, Huk Performance Fishing, and Shark Zen - are evaluated on their social media presence and strategies. Sample blog content and Twitter posts are also provided as examples. The overall goal is to demonstrate an understanding of effective social media marketing strategies for a business.
Рынок рекламы в соцмедиа: состояние и тренды (Pivot, июль 2011)
This document summarizes key findings from a survey about social advertising conducted by Pivot. Some of the main points include:
- Brands are increasingly using social media platforms like Facebook, Twitter, and YouTube for advertising as consumer attention shifts online.
- Social advertising allows brands to target consumers based on interests and social connections to build engagement over time.
- Most survey respondents felt social advertising was valuable and planned to experiment with or increase their use of social advertising.
- Facebook was seen as offering the best social advertising products currently, while interest in advertising on platforms like LinkedIn and Foursquare is growing.
The document summarizes the student's experience using various social media platforms for a class project. It includes:
1) A blog/vlog assignment where the student posted 9 posts over 2 weeks and received most views on unique coin karaoke content. They plan to continue blogging.
2) Learning that Facebook is effective for marketing and planning to use it for viral marketing. The student follows 32 friends and 2 music groups.
3) Learning Twitter allows customization but is a weak marketing tool. The student follows 24 accounts in music and entertainment.
4) Discovering LinkedIn and planning to use it to connect their brand to related brands by joining groups like music industry.
The biggest
This document provides an overview of social media marketing. It discusses what social media is, the evolution and history of social media, and the current social media landscape. Key topics covered include the definition of social media, examples of different social media platforms, how social media has developed since 1997, current trends like the growth of video content and mobile usage, and how to choose the right social media channels for different types of businesses. The document also provides learning points on creating a social media strategy and measuring goals using social media metrics.
Lucidity london how your business could use social media (2014)Guy Steele-Perkins
This document provides an overview of how businesses can leverage social media. It discusses 10 key areas where social media can impact a business: public relations, customer support, market research, brand marketing, promotions, consumer education, sales, product development, customer relationship management, and opportunities that have yet to be discovered. It then provides a 4-step process for developing an effective social media strategy: plan, build, promote, and measure. The planning process involves evaluating business objectives, assets, customers, and brand positioning. The building process involves creating custom social media pages, applications and promotions. The promotion process involves creating compelling content and campaigns. The measurement process involves real-time reporting and analysis to understand the impact on the brand.
The main focus of Social Media Marketing is to drive traffic from multiple sources to your primary website and since many Web 2.0 sites carry a lot of authority, they often rank very highly making it easier to get good position.
This document provides an overview of building an effective social media presence for organizations. It discusses why social media is important for attracting customers and promoting loyalty. The key aspects of a successful social media strategy are engaging customers through relevant content, understanding the appropriate channels for your target audience, and measuring engagement rather than just impressions. The goal is to develop brand champions within a trusted network who will promote your messages through sharing and referrals.
SimpliFlying Featured: The importance of social media in today’s airline busi...SimpliFlying
African Airlines Association (AFRAA), 2013 - The use of social media in the airline industry has become a rapidly increasing trend. This paper includes case studies from SimpliFlying to help outline the key business objectives for airlines on social media.
An advanced guide to social media marketing - by Simply ZestyTâm Nguyễn Đức Minh
KFC launched a successful mobile advertising campaign using augmented reality. When users held their phones over KFC packaging, it would overlay animations and additional information about products. Augmented reality allowed KFC to interact with customers in an innovative new way that took advantage of mobile capabilities. The presentation also discussed trends in mobile advertising, with banner ads declining in effectiveness and opportunities growing for ads integrated into mobile apps, games, and social media newsfeeds tailored to each user. Overall, mobile offers huge potential for targeted advertising but also challenges to engage users on a small screen.
This document discusses how businesses can leverage social media in various ways beyond just branding and marketing. It outlines 8 potential uses of social media:
1. Using social media for public relations by directly communicating with millions of consumers.
2. Leveraging social media for customer support by enabling customer communities to support each other at low cost.
3. Tapping into social media for market research by gaining insights from discussions among tens of millions of consumers.
4. Employing social media for promotions by creating viral campaigns that grow a brand's audience and drive sales.
5. Leveraging social media for new product development by tapping the collective wisdom of online communities.
Social media as a marketing tool• social media marketicherry686017
Social media marketing is the use of social media platforms like Facebook, LinkedIn, and Twitter to market products and services to customers. Companies use social media to engage with customers, gain market insights, generate leads, and increase sales. Effective social media marketing requires setting goals, choosing the right platforms to reach your audience, creating engaging content, measuring your results, and adjusting your strategy based on feedback. While social media provides opportunities to reach many potential customers, marketers must also address challenges like identifying the best platforms, declining engagement rates, advertising costs, and competition from other businesses.
A case study that attempts to understand the Indian Social Media scene. The fastest growing economy after China. India has the largest consumer of mobile phones and internet in the sub-continent. Here is a study that analyses how companies have done organic Social Media Marketing in the diverse indian social structure
Responsible for the creative approach and execution for the project. Project consisted of a 24 page full color advertising plans book for Twitter. I was responsible for designing page templates, overseeing overall design of book, and overall design fluidity. Also responsible for assigning and monitoring other group member's assignments/tasks for the book. Andrey Levkiv helped with the marketing and data management of the entire project. Two other team members helped with this project.
Getting started with twitter advertisingTed Prodromou
This document provides an overview of Twitter advertising options including Promoted Tweets, Promoted Accounts, targeting, lead generation cards, campaign management and analytics. It explains the basics of each advertising feature, how to set up campaigns, optimize content and track performance. Key points covered include how Promoted Tweets are prioritized and seen by users, how to build an email list with Promoted Tweets, and tips for improving engagement with Promoted content.
This document outlines a social media marketing plan project for a fictional fishing apparel company called Dabbing Gear. It provides instructions for completing different parts of the project, including inventing the company, analyzing competitors, and creating content plans for blog posts, Twitter, and Facebook. For the competitor analysis part, three competitors - Columbia, Huk Performance Fishing, and Shark Zen - are evaluated on their social media presence and strategies. Sample blog content and Twitter posts are also provided as examples. The overall goal is to demonstrate an understanding of effective social media marketing strategies for a business.
Рынок рекламы в соцмедиа: состояние и тренды (Pivot, июль 2011)Andrei Kamarouski
This document summarizes key findings from a survey about social advertising conducted by Pivot. Some of the main points include:
- Brands are increasingly using social media platforms like Facebook, Twitter, and YouTube for advertising as consumer attention shifts online.
- Social advertising allows brands to target consumers based on interests and social connections to build engagement over time.
- Most survey respondents felt social advertising was valuable and planned to experiment with or increase their use of social advertising.
- Facebook was seen as offering the best social advertising products currently, while interest in advertising on platforms like LinkedIn and Foursquare is growing.
The document summarizes the student's experience using various social media platforms for a class project. It includes:
1) A blog/vlog assignment where the student posted 9 posts over 2 weeks and received most views on unique coin karaoke content. They plan to continue blogging.
2) Learning that Facebook is effective for marketing and planning to use it for viral marketing. The student follows 32 friends and 2 music groups.
3) Learning Twitter allows customization but is a weak marketing tool. The student follows 24 accounts in music and entertainment.
4) Discovering LinkedIn and planning to use it to connect their brand to related brands by joining groups like music industry.
The biggest
features of social media, types of social media, types of conversion marketing, social media marketing concepts, impacts of social media on every business
This document discusses how social media can empower automotive dealers. It outlines that social media gives dealers the ability to connect with consumers in real time from anywhere. This allows dealers to build relationships and regain power from consumers who now have more information available online. The document then explains that social media is important for building brand awareness, maintaining customer loyalty, interacting with customers, and improving organic search engine rankings. Dealers who effectively use social media can see benefits in increased exposure and sales.
SMITH Advertising was honored to present to the Professional Marketing Club Association on Digital & Social Media integrated marketing. Attached is the presentation that Vice President Marni Blythe covered. Please contact Marni at mblythe@smtihadv.com for all questions and comments.
Planbook (No bleeds, good for your portfolios) Bridget Goodwin
The document provides an executive summary and strategic plan for a startup called ShineBIG, which offers a multimedia survey platform. The plan includes research on the target audience and competitors, as well as strategies for improving the company website, strengthening its social media presence, and promoting the brand message of "Share More" to encourage expression. The goal is to increase awareness and usage of the ShineBIG platform among college students and young adults.
1. The document discusses how to develop products and services to create optimal value for customers. It defines customer value as the difference between what a customer receives from a product and what they have to give to get it.
2. The author outlines several approaches for understanding customer needs such as creating a marketing concept, training employees, and conducting customer surveys.
3. International relevance is also discussed due to globalization and differences in customer needs across countries. Understanding these differences is important for image and profit.
This document contains an annotated bibliography by Yolonda Alston on the topic of how technology impacts education for youth versus older generations. It summarizes 5 sources that discuss how youth are more adapted to using technology like social media and multimedia in the classroom compared to older generations. The sources describe ways that integrating technology into lessons can help engage students and enhance their learning compared to traditional lecture-based methods.
Social media is a helpful tool for businesses to market themselves. It allows targeting of specific interests and demographics through ads on sites like Facebook. Facebook's advertising program analyzes user information and groups to target ads to each individual. This has been very effective, with click rates much higher than other online ads. Businesses can also create engaging ads, virtual gifts, and apps to reach customers within their social networks on Facebook. Dell and other companies have found success using blogs, tweets, and exclusive deals through social media.
British Medical Journal study on Oral ContraceptivesHarvey Diaz
This study analyzed mortality data from over 46,000 women in the Royal College of General Practitioners' Oral Contraception Study, which began in 1968. The study found that ever users of oral contraceptives had a 12% lower risk of death from any cause compared to never users. Ever users also had lower risks of death from cancers, circulatory diseases, and other specific causes. No clear association was found between duration of oral contraceptive use and overall mortality risk, though some disease-specific relationships were seen.
The document outlines an advertising plan for Nestle Milkpak in Pakistan. The plan proposes using television commercials, print ads in newspapers, radio spots, and outdoor displays to promote Milkpak as "the milk of the nation" and build emotional connections with customers. The objectives are to increase Milkpak's market share and brand awareness. A SWOT analysis identifies strengths like Nestle's marketing expertise but also weaknesses such as lack of awareness and competitive threats from other milk brands.
Adidas is a German sports apparel manufacturer founded in 1949. It entered the Indian market in 1989 through a licensing agreement and has since grown its presence. It produces sports shoes, clothing, accessories, equipment, perfumes and sunglasses. While it has strong brand recognition and quality products, it faces threats from competitors like Nike that have larger market share in India. For its new product launch in India, Adidas plans to understand customer mentality and expectations. It will target urban youth through promotion on TV, print ads and outlets near colleges and sports centers.
The document discusses various aspects of advertising and sales promotion strategies, including:
- The different types of marketing communications and their pros and cons, such as advertising, personal selling, publicity, and sales promotions.
- Key considerations in developing an advertising strategy such as identifying the target market, setting objectives, determining budget, selecting media, creating messages, and evaluating effectiveness.
- Factors to consider when implementing a sales promotion strategy, including incentives aimed at consumers versus retailers and the trade channel.
adidas Group- Management, Organizational Structure and CSR AnalysisMichael Calo
The document provides an overview of adidas Group's top-level management, organizational structure, and corporate social responsibility efforts. It summarizes that adidas Group has an Executive Board that oversees the company and focuses on strategic management. It uses a matrix organizational structure with cross-functional teams. It also discusses adidas Group's extensive corporate social responsibility efforts in areas like sustainable materials, reducing water usage, supporting workers' rights, and partnering with environmental organizations to improve its supply chain sustainability.
Adidas is a German sportswear company founded in 1948 that manufactures shoes and clothing. It has annual revenue of over $14 billion and employs over 50,000 people worldwide. The document provides details on Adidas' history, profile, mission, vision, strategies, logos, advertising, organizational structure, supply chain, brand identity, shares, competitors, SWOT analysis, and conclusion.
Hyundai Motor India Limited uses various advertising strategies to promote its automobile models. It allocates large portions of its budget to launch campaigns and post-launch promotional activities. For its Hyundai i10 model, HMIL aimed to capture a large market share in the subcompact segment. It targeted young, style-conscious urban Indians and conducted above-the-line advertising on TV and below-the-line activities like showroom promotions. The revamped i10 Transform attracted customers with an aggressive advertising campaign featuring brand ambassador Shahrukh Khan.
Adidas AG is a German multinational corporation that designs and manufactures sports clothing and accessories based in Herzogenaurach, Bavaria, Germany.
Adidas is a German manufacturer and marketer of sports apparel and footwear. Founded in 1924 by Adolf "Adi" Dassler, Adidas focuses on footwear, clothing, and accessories. It targets youth and upper middle class consumers who enjoy sports and have a fashionable, stylish lifestyle. Adidas positions its products as comfortable and stylishly designed to meet consumer needs. Its largest product categories are footwear, clothing, and accessories, with a primary focus on running, football, basketball, and training apparel.
Staff India aims to implement social media marketing on platforms like Facebook, Twitter, LinkedIn, and Google+. Social media marketing involves creating engaging content to attract readers and encourage sharing, which can help generate buzz and target customers. Effective social media strategies for Staff India should make use of each platform's unique features to promote the brand and interact with customers at low cost.
Staff India aims to implement social media marketing on platforms like Facebook, Twitter, LinkedIn, and Google+. Social media marketing involves creating engaging content to attract readers and encourage sharing, which can help generate buzz and target customers. Effective social media strategies for Staff India should make use of each platform's unique features to promote the brand and interact with customers at low cost.
While businesses use social networking platforms to advertise their enterprises, digital marketers have suddenly discovered a new venue to connect with and engage their target audience. Facebook is the most popular social networking site, so it makes sense. For businesses, actively maintaining a presence across all of the top social networking platforms is a difficult task.
This document discusses social media marketing and different types of advertisements. It begins by defining social media marketing as using social media sites to create content to attract attention and encourage sharing. This can help earn media exposure rather than relying on paid media. Social networks allow companies to interact directly with consumers in a more personal way than traditional marketing. The document then discusses different types of advertisements including online, email, newspaper, radio, television, and public speaking. It provides details on how each type of advertising can be an effective way to reach target audiences.
This report discusses social media marketing conducted by ProSpace Tec media Private limited in Hyderabad, India. It focuses on understanding customer needs, researching competitors, and developing effective marketing strategies. ProSpace provides various digital marketing services including social media marketing. The report aims to analyze social media marketing in terms of services offered, market segmentation, size and growth, strengths/weaknesses, and provide recommendations. It examines problems in social media marketing, awareness among people, and strategies used. The conclusion will synthesize findings and suggest improvements.
Social media marketing (SMM) utilizes social media sites as a marketing tool to produce content that users will share. This helps increase brand exposure and broaden customer reach for companies. Important techniques of SMM include targeting specific audiences through their interests on social media, consumer online brand related activities (COBRAs) where consumers share pictures of products, and electronic word of mouth (eWOM) where consumer reviews promote products. Traditional advertising is declining as internet and social media use grows. Goals of SMM include driving traffic to websites, developing relationships, strengthening brands, and inspiring interest in products.
Businesses are constantly looking for new ways to market themselves to attract new customers and social media is one of the most popular channels. As traditional methods of marketing such as TV ads or direct mail become less and less effective, companies are turning to social media to find and communicate with consumers and the people who influence them.
https://www.tycoonstory.com/social-media/social-media-marketing-5-benefits/
Unitel Direct a well-known internet marketing agency shares their views on how the social platform can help in business growth and how its immense potential can be used to promote services and products of your company.
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Business Case #3 Social Media Marketing Between 2004 a.docxRAHUL126667
This document discusses 7 major social media platforms and how companies can use them for marketing:
1) Facebook allows companies to create pages to connect with customers and target ads.
2) Instagram is popular for lifestyle photos and videos; companies can feature products and direct users to sales.
3) Twitter is good for responding to customers and building brand awareness through tweets.
4) YouTube provides a way for companies to create viral marketing videos and advertise before other videos.
5) Pinterest inspires users and has higher conversion rates than other platforms.
6) Snapchat is growing and companies are creating TV-style ads; individuals have monetized the platform faster than brands.
7) WhatsApp provides
How to use social media for business - Thriving LotusThriving Lotus
Since the invention of social media, it has emerged as one of the premier choices for businesses to reach the pinnacle of success. No business entity leaves a chance to take the assistance of social media marketing to enhance business functions. Organizations are getting trained to get the best out of it. Are you fully aware of how to use social media for your company's success? If not, then you must contact the right source to know its nerves. Even many Social Media Training Classes in Chicago are available that can help you in understanding the right usage of it in your business.
Twitter, Facebook, and WhatsApp can be powerful tools for social media marketing. Twitter marketing involves growing an engaged following and using automated tweets and lists. Facebook offers global reach through paid ads and organic posts. Marketers use WhatsApp to communicate directly with customers through one-to-one chats, groups, and broadcast lists while following guidelines around permissions and frequency of messages. Understanding best practices and limitations for each platform can help optimize social media marketing efforts.
We can all agree that advertisements are frequently the most interesting and moving messages on social media. Simply put, quality content is quality stuff.
Why Is Social Media Important For Small Businesses?MilesWeb
The pace of the world is quick. Traditional marketing is no longer effective, and social media marketing is the way of the future because it offers so many more advantages.
Social media marketing is all the rage these days, which represents how small businesses and consumers perceive, value, and use social media.
Social media influencers and content producers are finding new and consistent opportunities owing to the social media explosion. Social media influencer marketing has emerged as the ideal platform for companies looking to engage with customers and boost sales.
Even though B2B enterprises aim to sell their goods to other companies, B2B marketing is still based on interpersonal connections. Social media has always been used to foster the development of these connections, but last year, its significance increased.
B2B marketers wanted a way to communicate with prospects and partners without attending physical events. They discovered that social media channels were the best way to accomplish this.
Source:- https://www.milesweb.in/blog/social-media/why-is-social-media-important-for-small-businesses/
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This report talks about Internet Advertising and how it plays a crucial role in promoting a brand, product or a service. It lists down various forms of promotion through internet and gives insight on the marketing objectives, customer segments, synergy between other forms of media and most importantly, the benefits.
An online business can use social networks to improve customer awareness and gather market intelligence about customer wants. Social media allows businesses to tell their story and demonstrate expertise globally at low cost. It helps connect with customers and influencers through useful and relevant content. Market intelligence focuses on specific customer classes, demographics, purchases and competition, which informs business intelligence. Businesses also use social media to instantly inform customers of sales and new products.
Social media marketing allows companies to engage with customers, promote their brand, and track the success of their efforts. However, brands must be careful in their social media presence as controversies can arise from insensitive posts and ads, requiring damage control through apologies and policy changes. While social media does not directly impact search engine optimization, consistent sharing of quality content across platforms can increase brand exposure, recognition, and reputation over time.
The document discusses the main options for social advertising, including Facebook, Twitter, Google+, Pinterest, and Instagram. It provides an overview of each platform, how advertising works on each, and their pros and cons. Facebook and Twitter are the most common choices, but Google+ can provide SEO benefits. Pinterest and Instagram are best suited for businesses that can share images. The document encourages researching each platform to determine the best fit for an individual business.
The importance of social media advertisementsSanford Brown
The document discusses the importance of social media advertisements for businesses. It outlines how social media was initially used for communication but is now a powerful promotional tool. The top 5 social media networks - Facebook, Twitter, LinkedIn, Pinterest, and Google+ - are described. The document also discusses how businesses can use social media to develop customer relationships, introduce products/services, and gain consumer opinions. Overall, it argues that social media offers opportunities to strengthen brands and drive business success.
2. Social media describes the online technologies and practices that people use to share opinions, insights, experiences, perspectives and media itself. Social media can take many different forms, including text, images, audio, and video. These sites typically use technologies such as blogs, message boards, podcasts, wikis, and vlogs to allow users to interact. Source: Wikipedia
4. IntroductionWhen marketers want to reach users of social networks such as Facebook, MySpace, or Cyworld, they have two choices: buy advertising or start a viral campaign.New research by Harvard Business School professor Sunil Gupta suggests that viral may be the way to go in these connected worlds. But first it's important to understand both who influences purchase decisions in online communities and which groups of users can be influenced.
5. Social media marketingSocial media marketing is a recent component of organizations' integrated marketing communications plans. Integrated marketing communications is a principle organizations follow to connect with their targeted markets. Integrated marketing communications coordinates the elements of the promotional mix—advertising, personal selling, public relations, publicity, direct marketing, and sales promotion—to produce a customer focused message.[1] In the traditional marketing communications model, the content, frequency, timing, and medium of communications by the organization is in collaboration with an external agent, i.e. advertising agencies, marketing research firms, and public relations firms. However, the growth of social media has impacted the way organizations communicate with their customers. In the emergence of Web 2.0, the internet provides a set of tools that allow people to build social and business connections, share information and collaborate on projects online.
6. In order for organizations to most effectively use social media for marketing, they must recognize and embrace that the emerging platforms are additional resources to complement and expand their entire marketing arsenals rather than replacements for existing marketing initiatives. Among the goals for which social media can be used are:Customer service, e.g. direct response to customer complaints
10. AdvertisingHow organizations use social mediaSome organizations actively use social media in their marketing plan to keep the brand fresh in customers' and non-customers' minds. Linking with an organization on a social media site allows the organization to stay connected with individuals who may or may not be customers instead of relying on them to initiate a contact only when they are looking for additional information.Social media is an enormous advertising platform. Organizations are able to target individuals based upon specific interests shared on social media. For example, if an individual watches a YouTube video about jogging, a shoe company can serve an ad, or a coffee company can target ads to individuals who post on social media sites that they are tired. Social media has allowed advertisers to refine ad nets extremely narrowly.
11. Successful campaignsDellDell Computer has a strong blogging presence with its Direct2Dell forum. Not only is this a chance for bloggers to learn about new products but it has also helped improve the organizations reputation. The amount of negative blogs dropped from 49% to 22% since the start of the site. Dell was able to connect with the customers and immediate address their concerns, comments, and questions through the blog. Dell also made its presence felt on micro-blogging site Twitter through its @DellOutlet account and earned around $3 million sales from Twitter by offering exclusive discounts to its followers
12. Facebook decided to use these demographics to their advantage. Facebook legally owns all the rights to the information that is posted on their website, and created an advertising program that targets the users of Facebook individually by grouping that information together and targeting each individual person with advertisements that will catch their eye. This strategy created a buzz in the advertising world. Previous to this type of advertising, online advertising had not been very effective due to pop-ups and banner's lack of substance. Most people found these annoying and or distracting when using the internet. With Facebook targeting each individual on its website, 400 million users strong, it created a target market for every company. Therefore if a bridal company wanted to advertise on Facebook they could literally make sure their ads were only seen by those whose status says engaged or dating depending on how broad they wanted to go. This allowed Facebook to start using the pay-per-click strategy that many advertisers’ shy away from because of the lack of impact on internet users
14. How it worksWith the pay-per-click strategy in effect for Facebook, every time a Facebook user clicks on an advertisement, that company pays Facebook for the ad. Studies have shown that over sixty nine percent of online shoppers use social media like Facebook not only to reach out to people, but also to see what's popular and what are some of the in things. The original pay-per-click strategy was not effective because users did not want to be taken to another page and look at something that did not appeal to them. With Facebook's new targeting system their ratio of clicks per user is astoundingly higher than any other competitor, even Google. This makes sense since the ads appeal to the fact that they are engaged or have an interest in fashion.
16. Engagement AdsFacebook also created something called Engagement Ads to not only reach out to the advertisers, but also to the Facebook user. This allows three unique experiences for the Facebook user and for social media's. First you can comment on the advertisement which allows the user to say what they like or dislike the ad or the product. These comments can be seen by other Facebook user's friends. Allowing their social group to know that this either sucks or is great and they need to try it. Secondly, gifting friends online with small, free e-gifts has become a popular thing to do. Advertisers can now create free e-gifts for users to give to their friends. Lastly, users can become friends of products and organizations that they like, which links them to the Facebook page of the company that they love. This puts them in a pool of people all over the world who enjoy similar products and allows companies like Apple to see what their target audience actually is.
17. Advertising through AppsAnother major addition to marketing on Facebook is applications. Applications are some of the most used items on Facebook to date. A great example of an application is Farmville. Farmville, which has over 80 million users, has more users than Twitter currently has on its website. The power of such an application on Facebook and its advertising is unheard of. Organizations can create in-game items that help the user's farm, and every person who visits that farm will see the item, advertisement, of the company on that person's farm. This is an effective marketing strategy because not many people see it as “marketing” but rather the company helping you in the game. It also is effective because there is such a wide range of users in Farmville and everyone who visits their site will see the ad.
19. Facebook Revenues Up to $700 Million in 2009, On Track Towards $1.1 Billion in 2010
20. "By understanding the social network of users, firms can better understand and influence consumers' behavior,"