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Working the white space final [compatibility mode]
- 1. Working the White Space High Performing International Teams Team Language and Communication 17th September 2009 York
- 2. Carissa Bub 15 years Communication experience Clients multinationals, Organisational governments, Relationship Systems international leaders Coach (ORSCC) and leadership and Team Coach teams NLP Master Professional Practitioner and Broadcast Journalist Executive Coach (CPCC)
- 3. Agenda What i Whit S Wh t is White Space? ? A Relationship Systems Coaching perspective Meta – communication of Teams The 4 Horseman of the Apocalypse Other toxic team behaviours Antidotes and getting help
- 4. White Space Very often no one is in charge or responsible f the White Space V ft i i h ibl for th Whit S The important handoffs between functions are happening here..... ..... In the White Space things often "fall between the cracks" or resulting in "disappear into misunderstandings and b ac o es , black holes", delays To manage the White Spaces is a way to improve process performance of an organization..... it is very often the area for the greatest potential for organisational improvement
- 5. Relationship Systems Coaching • C Creates conscious intentional relationship t i i t ti l l ti hi • Sees a team as a single living dynamic entity g g y y • Reveals system to itself so it can naturally correct • Coach the web or “Third Entity” not the individual • Works with ‘Voice of the Team Voice Team’ – Deep Democracy needed for high performance • Offers meta-skills to support meta-communication • Raises awareness of how to bridge the White Space
- 6. ORSC continued • Builds on Systems Thinking Social Intelligence Thinking, positive psychology & OD • Supports leadership & virtual team performance • Develops conflict competence “Everyone is right but only partially”
- 7. Meta – communication is universal Teams need to know how to increase positivity in order to Trust and communication increase productivity i d ti it are key positivity strength factors
- 8. The Four Horseman of the Apocalypse p yp
- 9. The 4 Horsemen Exercise • Blame • Defensiveness • Contempt • Stonewalling St lli ...Are normal communication behaviours until set in permanently John Gottman The Seven Principles that make a marriage work
- 10. Team Toxic Behaviours Blame Defensiveness Stonewalling Contempt
- 11. Team toxins exercise In small groups 1. Start in Blame box – What sort of things do you hear p p people say here? y – What physical action is associated with blame? – What does blame look like on others? – After hearing criticism & blame the natural reaction? 2. Move to Defensiveness box 3. Repeat the questions 4. Move to Stonewalling and repeat 5. Move to Contempt ask the questions one last time
- 12. Your Team • Where do the 4 Team Toxins show up at work or on your team? – What situations trigger them? gg • What Team Toxin are you most likely to use? – What situations trigger it? • Make a plan for how you will handle it differently in the future. – What will you do to avoid using the toxins? • Come up with at least 2 ways you could increase positivity on your job
- 13. Other toxic communication styles y • Silence • Violence • M ki Masking • Convincing • Avoiding • Controlling • Withdrawing • Labelling
- 14. Antidotes • Blame ...that sounds like I feel...when you... I want y • Defensiveness Practice 2% rule and be open to influence • Contempt I feel, I want Make a commitment to stop or request person stops • Stonewalling Check to Ch k t see if flooded, if yes request a timed break fl d d t ti db k Think about what want to say and return I notice you went silent/walked away...are you feeling away are
- 15. Other ORSC tips • Create intentionality by designing a team alliance – What atmosphere or culture do we want – What do we need to flourish – How do we want to be when it gets hard – What can we count on from each other • Increase trust by stating intention to be transparent • Address behaviours with a plan to support change • Listen & feel the energy of the relationship Third Entity – on teleconference calls & in meetings – N Name the 4 horsemen th h • Increase positivity through acknowledgement • S l th solvable problems 69% are perpetuall Solve the l bl bl t
- 16. Carissa Bub 07980 744 726 Thank you....Questions? carissa@bubworks.com