This document provides an overview of advertising, including:
1) It defines advertising as "a paid, mediated form of communication from an identifiable source, designed to persuade the receiver to take action, now or in the future."
2) It discusses different types of advertising media like magazines, newspapers, television, radio, outdoor advertising, and the internet.
3) It outlines different types of advertisements like institutional, advocacy, product, and promotional advertising.
4) It covers advertising techniques to persuade audiences like testimonials, bandwagon effect, emotional appeals, and using facts and statistics.
This document provides an overview of key considerations for developing an effective advertising campaign. It discusses selecting the appropriate media to match the message, audience, and coordinating different media. Various advertising media like television, radio, magazines, newspapers, internet and specialty advertising are described. The document also covers principles for developing visuals, writing ads for different media like television, radio and print, using logos and colors effectively in advertising.
The document discusses AIDA marketing, which stands for Attract, Interest, Desire, and Action. It explains the three stages of the buying behavior process - the cognitive, effective, and behavioral stages. It then outlines the four aspects of AIDA marketing - attracting attention, securing interest, building desire, and obtaining action. For each aspect, it provides examples of techniques to engage customers at each stage of the marketing and buying process. The conclusion states that AIDA marketing is an important technique that can be effective for selling products when each stage is addressed.
The document describes several marketing models that outline the typical stages a consumer progresses through when engaging with advertising or promotional materials for a product.
The most well-known model is AIDA, which stands for Attention, Interest, Desire, and Action. It proposes that marketing communications should first grab the consumer's attention, then build their interest by focusing on benefits, develop desire by convincing them the product will satisfy their needs, and finally prompt them to take action such as a purchase.
Two other models discussed are Lavidge and Steiner's hierarchy of effects model, which adds additional cognitive and affective stages between awareness and action. Lastly, DAGMAR focuses on measuring advertising effectiveness by mapping how consumers move from unaware
ITFT Media- AIDA Theory of advertising ppt [read only]
The AIDA model is used for designing effective advertising. It proposes that an advertisement must (1) attract attention through visual elements like layout, colors, size, etc., (2) secure interest through headlines and illustrations that provoke further reading, (3) build desire by convincing viewers through evidence, testimonials, and facts, and (4) obtain action by associating the product with the company and repeating the message with calls to action. The film industry example demonstrates how promotions use AIDA at different stages - creating awareness and attention initially through promos, interest through music releases, desire through contests and promotions, and action through ticket purchases.
Smart targeting - how to increase footfall using the BIG DATA, behavioural sc...
1. The document discusses strategies for increasing footfall using big data, behavioral science, and the AIDA model of communication. It recommends understanding audiences using big data, crafting emotionally resonant messages based on the OCEAN personality model, and implementing a multi-step campaign over 3 months using AIDA to drive awareness, interest, desire and action.
2. Two case studies are presented: an IKEA campaign that used targeted Facebook ads and big data to increase store visits by 31% among some audiences, and a political campaign that used big five personality profiling to craft tailored messages.
This document provides information about marketing communication and advertising. It discusses advertising basics such as the definition of advertising and the advertising management process. It also covers the main advertising formats including television, newspapers, magazines, radio, outdoor, and internet advertising. Additionally, it outlines the advertising process from the briefing stage through developing the creative ad. The briefing section explains the components of an effective briefing document that provides all the necessary information for an ad agency. These include context, target, objectives, insights, key message, barriers, and mandatory elements. Finally, the document discusses different types of message appeals and styles of creative advertising.
This document provides an overview of key elements that should be included in a marketing plan, including an executive summary, strategic focus and plan, mission/vision, goals, core competencies, situation analysis, market-product focus, marketing program, implementation plan, and evaluation. It describes what should be included in each section, such as specifying measurable financial and non-financial goals, conducting a SWOT analysis as part of the situation analysis, defining the target market and unique value propositions in the market-product focus, and outlining specific tactics in the implementation plan. The importance of evaluating results against goals is also emphasized.
This document provides an overview and introduction to a tourism marketing workshop. It outlines the topics that will be covered, including starting a marketing plan, defining the visitor experience, cooperative marketing opportunities, product positioning and branding, understanding target markets, and developing marketing strategies and action plans. Attendees will learn tools and resources for creating a tourism marketing plan on a limited budget. The workshop aims to help participants communicate their offerings in a compelling way to visitors and maximize financial resources through partnerships.
The document discusses branding and how creating a unique brand identity can help companies differentiate themselves in competitive markets where products and services are becoming commoditized. It defines key branding concepts like brand, brand identity, positioning, and personality. The document advocates for brands that have both a rational, sustainable point of difference as well as genuine emotion that appeals to audiences. It also provides examples of how Vanderbilt University Medical Center and Tiffin Motorhomes strengthened their brands through targeted messaging and marketing strategies.
- The document discusses branding and brand experiences in the context of events marketing. It covers definitions of branding, the components of an effective brand, and how experiential marketing can help deliver memorable brand experiences. Key aspects covered include developing a brand strategy, creating brand personality and emotional connections, and integrating experiential strategies like service, theatre, games and interactive technology. The importance of measurement and using brand ambassadors is also highlighted.
The document outlines the agenda for a branding workshop for advertisers. It discusses (1) understanding the difference between products and brands, (2) different types of brands, and (3) what separates the best brands from the rest. The workshop covers how to translate consumer insights into brand ideas and the importance of 24 hour planning to connect well with consumers. It emphasizes that great brands tell compelling stories that connect with consumers on a deep emotional level by demonstrating an understanding of their lives.
Trends + Trendsetters: The Best in Beauty Content Marketing
Our Industry Landscape guides aim to educate marketers on trends, opportunities, and content strategies that best-in-class brands are utilizing to engage their audiences.
In this guide, we’ll take a look at content marketing in the beauty industry. We'll also walk through the content hubs for Bobbi Brown, Chanel, Birchbox, L'Oreal, Maybelline, and Aesop and share key learnings from each.
Interested in learning more? We’d love to hear from you! Feel free to reach out at strategy@newscred.com.
The document discusses marketing and provides definitions, concepts, and career opportunities. It defines marketing as the process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational goals. The document outlines marketing philosophies like production, sales, and societal orientation. It discusses key marketing concepts such as the 4Ps of marketing, customer value, customer satisfaction, and branding. It also explores criticisms of marketing and provides examples of marketing functions and career paths in fields like brand management, sales, advertising, and retail.
Financial Advisors Have a Really Tough Challenge. First They Need to Ditch the Product Mentality and Create a Unique Marketing Message. Next They Need to Build a Platform That Seamlessly Integrates Modern Tools and Strategies.
Session 3 - Understanding the Audience & The Importance of Storytelling
This document discusses the importance of understanding audiences and using storytelling in PR media production. It emphasizes developing buyer personas through profiling goals, problems, media habits, and interests. Stories humanize brands by creating emotional connections with customers. The document provides questions to help companies identify their own stories about how they started, overcame challenges, helped customers, and supported charitable causes. Telling authentic stories through text, pictures and videos can build word of mouth by inspiring passionate customers and fans to share their experiences.
This document provides guidance on developing an effective product development strategy. It outlines key questions to consider such as market size and competitors. It also emphasizes the importance of thorough research through various methods to understand customer demand, pricing, and required features. Finally, it discusses determining the optimal means of distribution, target customers, and developing a unique sales approach to gain market share and profitable sales.
This document discusses the importance of understanding audiences and using storytelling in PR media production. It emphasizes developing buyer personas to understand customer needs and profiling personas by considering their goals, problems, media habits, and interests. The document advocates telling authentic stories about a company's origins, customers, employees, and values to humanize the brand and build emotional connections with audiences. It provides examples of how companies like Chase and Blue Bird Group use stories to inspire customers and build word-of-mouth promotion through social media and offline materials.
This document provides advice and perspectives on business strategy, marketing, and customer focus. It emphasizes solving customer problems rather than just promoting products, focusing on customer happiness, and differentiating by better meeting customer needs than competitors. It also discusses targeting the right customer segments, understanding existing customers, word-of-mouth marketing, and mapping the customer experience to improve it.
The role of marketing in affecting modal shift towards public transport
A presentation by Ms Ester Moag (Head: Marketing and Passenger Services: TCT) at the Transport Forum special interest group proudly hosted by TCT in Cape Town on 10 December 2015. The theme for the event was: "Encouraging Public Transport". The topic of the presentation was: "The Role of Marketing in Affecting Modal Shift towards Public Transport".
More like this on www.transportworldafrica.co.za
Lean Startup: Problems, market, value proposition & business model
The document discusses the importance of understanding customer needs and problems when developing products and business models. It emphasizes that customers want solutions to their problems, not just product features, and provides examples of effective value propositions that describe the benefits a product provides rather than just its features. It also discusses the importance of having a business model that can deliver the promised value proposition and notes key questions one should consider about costs, customers, and revenue streams when developing an effective business model.
Hot Tin Roof PR & Marketing Presentation at Edinburgh University 2012
The document provides an overview of marketing and public relations strategies and tactics. It discusses conducting a situation analysis; setting business objectives and a unique selling point; developing key messages and communication strategies; pitching stories to journalists; writing press releases; and targeting various media outlets including newspapers, trade press, and digital channels. The goal is to generate publicity through media coverage that can help boost sales, status, recruitment, investment, and online visibility for a business.
This document outlines strategies for successful crowdfunding campaigns. It discusses choosing a cause to fundraise for, setting realistic fundraising goals, identifying target communities, and crafting compelling stories and rewards to motivate donations. Specifically, it recommends focusing campaigns on people and communities, telling stories of the issue, team, and approach to create a sense of urgency, and designing rewards that strengthen donor connections to the cause and campaign. The overall message is that crowdfunding requires identifying supporters who care about the issue, engaging them through personal stories and rewards, and working hard through launch to maintain fundraising momentum.
The document provides guidance on key marketing concepts including understanding customers, developing personas, identifying benefits, and planning an effective marketing strategy and communications. It discusses analyzing the market and customers, planning marketing objectives and strategies, taking marketing actions, and controlling the results. Top tips include maintaining a positive customer-centric approach, being self-explanatory, targeting specific customers, ensuring ongoing relevance, and differentiating from competitors.
The document discusses better marketing strategies that can lead to increased sales. It emphasizes understanding your target audiences and their needs and preferences for communication. Marketing should clearly communicate the benefits of products and services from the customer's perspective using a consistent brand identity across all channels. An effective brand tells a story that provides value for potential customers as they do more research online before making purchasing decisions. The presentation encourages businesses to focus on helping customers through relevant content across online and offline platforms to build trust and make customers for life.
This document discusses marketing, communications, and audience development strategies for arts organizations. It defines key terms like marketing, communications, and audience development. It also outlines the 4 P's marketing mix model and introduces the 4 E's model. The document provides tips for developing a marketing plan, including conducting an organizational profile and environmental analysis, identifying challenges and opportunities, setting objectives, and creating a marketing strategy and process. It emphasizes thinking about the audience experience and using multiple layers of communication.
Changing behaviour - the implications for organisations
This document summarizes a presentation on changing behavior through communications. The presentation discusses what makes organizations effective at changing audience behavior and how behavior change can become an organizational competency. Key points include that organizations that are good at behavior change have a strong focus on knowing their customers through listening, segmentation, and understanding motivations and needs. They also have a clear focus on specific actions they want audiences to take rather than just raising awareness. Additionally, these organizations view marketing in a broad sense, with marketing playing a central role across the organization in anticipating customer needs and bringing a customer focus.
This document provides an overview of go-to-market strategies and concepts. It discusses defining markets, segmentation, targeting, positioning, differentiation, and understanding your ecosystem. Key points covered include estimating market size, talking to potential customers and competitors to understand opportunities and gaps, defining segments that are measurable, accessible, substantial and differentiable, and selecting segments to target. The document also discusses positioning, competitive advantages, marketing vs sales approaches, applying marketing principles to new business models, building customer personas, immutable marketing laws, and low-cost marketing tools.
14 million disabled people, one brand | Bringing your brand to life through c...
Danielle Wootton, head of brand and marketing at Scope
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
This document discusses promotion decisions and global advertising strategies. It covers topics such as integrated marketing communications, global versus localized advertising, challenges with standardization versus adaptation, and pattern advertising. Cultural considerations for advertising such as images, language, and customs are examined. The roles of creative strategy, copywriting, and art direction are also overviewed.
This "brand 101" session is designed to help nonprofit leadership and board members understand the basic concepts around developing and maintaining a strong brand.
This document provides guidance on establishing an effective brand positioning strategy. It discusses identifying target customers and competitors, as well as determining points of parity and points of difference between a brand and its competitors. The key aspects of positioning a brand are defining who the target market is, who the main competitors are, how the brand is similar to and different from competitors, and consistently communicating these messages. Effective positioning establishes a distinct and valued place for a brand in customers' minds.
This document provides an overview of advertising, including:
1) It defines advertising as "a paid, mediated form of communication from an identifiable source, designed to persuade the receiver to take action, now or in the future."
2) It discusses different types of advertising media like magazines, newspapers, television, radio, outdoor advertising, and the internet.
3) It outlines different types of advertisements like institutional, advocacy, product, and promotional advertising.
4) It covers advertising techniques to persuade audiences like testimonials, bandwagon effect, emotional appeals, and using facts and statistics.
This document provides an overview of key considerations for developing an effective advertising campaign. It discusses selecting the appropriate media to match the message, audience, and coordinating different media. Various advertising media like television, radio, magazines, newspapers, internet and specialty advertising are described. The document also covers principles for developing visuals, writing ads for different media like television, radio and print, using logos and colors effectively in advertising.
The document discusses AIDA marketing, which stands for Attract, Interest, Desire, and Action. It explains the three stages of the buying behavior process - the cognitive, effective, and behavioral stages. It then outlines the four aspects of AIDA marketing - attracting attention, securing interest, building desire, and obtaining action. For each aspect, it provides examples of techniques to engage customers at each stage of the marketing and buying process. The conclusion states that AIDA marketing is an important technique that can be effective for selling products when each stage is addressed.
The document describes several marketing models that outline the typical stages a consumer progresses through when engaging with advertising or promotional materials for a product.
The most well-known model is AIDA, which stands for Attention, Interest, Desire, and Action. It proposes that marketing communications should first grab the consumer's attention, then build their interest by focusing on benefits, develop desire by convincing them the product will satisfy their needs, and finally prompt them to take action such as a purchase.
Two other models discussed are Lavidge and Steiner's hierarchy of effects model, which adds additional cognitive and affective stages between awareness and action. Lastly, DAGMAR focuses on measuring advertising effectiveness by mapping how consumers move from unaware
ITFT Media- AIDA Theory of advertising ppt [read only]Shweta Chugh
The AIDA model is used for designing effective advertising. It proposes that an advertisement must (1) attract attention through visual elements like layout, colors, size, etc., (2) secure interest through headlines and illustrations that provoke further reading, (3) build desire by convincing viewers through evidence, testimonials, and facts, and (4) obtain action by associating the product with the company and repeating the message with calls to action. The film industry example demonstrates how promotions use AIDA at different stages - creating awareness and attention initially through promos, interest through music releases, desire through contests and promotions, and action through ticket purchases.
Smart targeting - how to increase footfall using the BIG DATA, behavioural sc...Marianna Kupsc
1. The document discusses strategies for increasing footfall using big data, behavioral science, and the AIDA model of communication. It recommends understanding audiences using big data, crafting emotionally resonant messages based on the OCEAN personality model, and implementing a multi-step campaign over 3 months using AIDA to drive awareness, interest, desire and action.
2. Two case studies are presented: an IKEA campaign that used targeted Facebook ads and big data to increase store visits by 31% among some audiences, and a political campaign that used big five personality profiling to craft tailored messages.
This document provides information about marketing communication and advertising. It discusses advertising basics such as the definition of advertising and the advertising management process. It also covers the main advertising formats including television, newspapers, magazines, radio, outdoor, and internet advertising. Additionally, it outlines the advertising process from the briefing stage through developing the creative ad. The briefing section explains the components of an effective briefing document that provides all the necessary information for an ad agency. These include context, target, objectives, insights, key message, barriers, and mandatory elements. Finally, the document discusses different types of message appeals and styles of creative advertising.
Module 1 ppt mmi 543 introduction to marketingChris Palmer
This document provides an overview of key elements that should be included in a marketing plan, including an executive summary, strategic focus and plan, mission/vision, goals, core competencies, situation analysis, market-product focus, marketing program, implementation plan, and evaluation. It describes what should be included in each section, such as specifying measurable financial and non-financial goals, conducting a SWOT analysis as part of the situation analysis, defining the target market and unique value propositions in the market-product focus, and outlining specific tactics in the implementation plan. The importance of evaluating results against goals is also emphasized.
This document provides an overview and introduction to a tourism marketing workshop. It outlines the topics that will be covered, including starting a marketing plan, defining the visitor experience, cooperative marketing opportunities, product positioning and branding, understanding target markets, and developing marketing strategies and action plans. Attendees will learn tools and resources for creating a tourism marketing plan on a limited budget. The workshop aims to help participants communicate their offerings in a compelling way to visitors and maximize financial resources through partnerships.
IABC First Coast Professional Development MeetingKen Wilson
The document discusses branding and how creating a unique brand identity can help companies differentiate themselves in competitive markets where products and services are becoming commoditized. It defines key branding concepts like brand, brand identity, positioning, and personality. The document advocates for brands that have both a rational, sustainable point of difference as well as genuine emotion that appeals to audiences. It also provides examples of how Vanderbilt University Medical Center and Tiffin Motorhomes strengthened their brands through targeted messaging and marketing strategies.
LT7058 Events Marketing lecture Week 9 Thomas Lunt
- The document discusses branding and brand experiences in the context of events marketing. It covers definitions of branding, the components of an effective brand, and how experiential marketing can help deliver memorable brand experiences. Key aspects covered include developing a brand strategy, creating brand personality and emotional connections, and integrating experiential strategies like service, theatre, games and interactive technology. The importance of measurement and using brand ambassadors is also highlighted.
The document outlines the agenda for a branding workshop for advertisers. It discusses (1) understanding the difference between products and brands, (2) different types of brands, and (3) what separates the best brands from the rest. The workshop covers how to translate consumer insights into brand ideas and the importance of 24 hour planning to connect well with consumers. It emphasizes that great brands tell compelling stories that connect with consumers on a deep emotional level by demonstrating an understanding of their lives.
Trends + Trendsetters: The Best in Beauty Content Marketing NewsCred
Our Industry Landscape guides aim to educate marketers on trends, opportunities, and content strategies that best-in-class brands are utilizing to engage their audiences.
In this guide, we’ll take a look at content marketing in the beauty industry. We'll also walk through the content hubs for Bobbi Brown, Chanel, Birchbox, L'Oreal, Maybelline, and Aesop and share key learnings from each.
Interested in learning more? We’d love to hear from you! Feel free to reach out at strategy@newscred.com.
The document discusses marketing and provides definitions, concepts, and career opportunities. It defines marketing as the process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational goals. The document outlines marketing philosophies like production, sales, and societal orientation. It discusses key marketing concepts such as the 4Ps of marketing, customer value, customer satisfaction, and branding. It also explores criticisms of marketing and provides examples of marketing functions and career paths in fields like brand management, sales, advertising, and retail.
Financial Advisors Have a Really Tough Challenge. First They Need to Ditch the Product Mentality and Create a Unique Marketing Message. Next They Need to Build a Platform That Seamlessly Integrates Modern Tools and Strategies.
Session 3 - Understanding the Audience & The Importance of StorytellingNena Brodjonegoro
This document discusses the importance of understanding audiences and using storytelling in PR media production. It emphasizes developing buyer personas through profiling goals, problems, media habits, and interests. Stories humanize brands by creating emotional connections with customers. The document provides questions to help companies identify their own stories about how they started, overcame challenges, helped customers, and supported charitable causes. Telling authentic stories through text, pictures and videos can build word of mouth by inspiring passionate customers and fans to share their experiences.
This document provides guidance on developing an effective product development strategy. It outlines key questions to consider such as market size and competitors. It also emphasizes the importance of thorough research through various methods to understand customer demand, pricing, and required features. Finally, it discusses determining the optimal means of distribution, target customers, and developing a unique sales approach to gain market share and profitable sales.
This document discusses the importance of understanding audiences and using storytelling in PR media production. It emphasizes developing buyer personas to understand customer needs and profiling personas by considering their goals, problems, media habits, and interests. The document advocates telling authentic stories about a company's origins, customers, employees, and values to humanize the brand and build emotional connections with audiences. It provides examples of how companies like Chase and Blue Bird Group use stories to inspire customers and build word-of-mouth promotion through social media and offline materials.
This document provides advice and perspectives on business strategy, marketing, and customer focus. It emphasizes solving customer problems rather than just promoting products, focusing on customer happiness, and differentiating by better meeting customer needs than competitors. It also discusses targeting the right customer segments, understanding existing customers, word-of-mouth marketing, and mapping the customer experience to improve it.
The role of marketing in affecting modal shift towards public transportTristan Wiggill
A presentation by Ms Ester Moag (Head: Marketing and Passenger Services: TCT) at the Transport Forum special interest group proudly hosted by TCT in Cape Town on 10 December 2015. The theme for the event was: "Encouraging Public Transport". The topic of the presentation was: "The Role of Marketing in Affecting Modal Shift towards Public Transport".
More like this on www.transportworldafrica.co.za
Lean Startup: Problems, market, value proposition & business modelaphwajdm aphwajdm
The document discusses the importance of understanding customer needs and problems when developing products and business models. It emphasizes that customers want solutions to their problems, not just product features, and provides examples of effective value propositions that describe the benefits a product provides rather than just its features. It also discusses the importance of having a business model that can deliver the promised value proposition and notes key questions one should consider about costs, customers, and revenue streams when developing an effective business model.
Hot Tin Roof PR & Marketing Presentation at Edinburgh University 2012hottinroof007
The document provides an overview of marketing and public relations strategies and tactics. It discusses conducting a situation analysis; setting business objectives and a unique selling point; developing key messages and communication strategies; pitching stories to journalists; writing press releases; and targeting various media outlets including newspapers, trade press, and digital channels. The goal is to generate publicity through media coverage that can help boost sales, status, recruitment, investment, and online visibility for a business.
This document outlines strategies for successful crowdfunding campaigns. It discusses choosing a cause to fundraise for, setting realistic fundraising goals, identifying target communities, and crafting compelling stories and rewards to motivate donations. Specifically, it recommends focusing campaigns on people and communities, telling stories of the issue, team, and approach to create a sense of urgency, and designing rewards that strengthen donor connections to the cause and campaign. The overall message is that crowdfunding requires identifying supporters who care about the issue, engaging them through personal stories and rewards, and working hard through launch to maintain fundraising momentum.
The document provides guidance on key marketing concepts including understanding customers, developing personas, identifying benefits, and planning an effective marketing strategy and communications. It discusses analyzing the market and customers, planning marketing objectives and strategies, taking marketing actions, and controlling the results. Top tips include maintaining a positive customer-centric approach, being self-explanatory, targeting specific customers, ensuring ongoing relevance, and differentiating from competitors.
The document discusses better marketing strategies that can lead to increased sales. It emphasizes understanding your target audiences and their needs and preferences for communication. Marketing should clearly communicate the benefits of products and services from the customer's perspective using a consistent brand identity across all channels. An effective brand tells a story that provides value for potential customers as they do more research online before making purchasing decisions. The presentation encourages businesses to focus on helping customers through relevant content across online and offline platforms to build trust and make customers for life.
This document discusses marketing, communications, and audience development strategies for arts organizations. It defines key terms like marketing, communications, and audience development. It also outlines the 4 P's marketing mix model and introduces the 4 E's model. The document provides tips for developing a marketing plan, including conducting an organizational profile and environmental analysis, identifying challenges and opportunities, setting objectives, and creating a marketing strategy and process. It emphasizes thinking about the audience experience and using multiple layers of communication.
Changing behaviour - the implications for organisationsCharityComms
This document summarizes a presentation on changing behavior through communications. The presentation discusses what makes organizations effective at changing audience behavior and how behavior change can become an organizational competency. Key points include that organizations that are good at behavior change have a strong focus on knowing their customers through listening, segmentation, and understanding motivations and needs. They also have a clear focus on specific actions they want audiences to take rather than just raising awareness. Additionally, these organizations view marketing in a broad sense, with marketing playing a central role across the organization in anticipating customer needs and bringing a customer focus.
This document provides an overview of go-to-market strategies and concepts. It discusses defining markets, segmentation, targeting, positioning, differentiation, and understanding your ecosystem. Key points covered include estimating market size, talking to potential customers and competitors to understand opportunities and gaps, defining segments that are measurable, accessible, substantial and differentiable, and selecting segments to target. The document also discusses positioning, competitive advantages, marketing vs sales approaches, applying marketing principles to new business models, building customer personas, immutable marketing laws, and low-cost marketing tools.
14 million disabled people, one brand | Bringing your brand to life through c...CharityComms
Danielle Wootton, head of brand and marketing at Scope
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
5. The Big Question
Why do Host
Families, voluntee
rs and students
want to
participate?
6. Why do customers purchase what they
do? How can we relate this to
families, students, volunteers
• Personal Factors
– Age
– Life-Cycle Stage
– Occupation
– Economic Circumstance
• Psychological Factors
– Motivation
– Personal Perception
– Learned Experiences
– Beliefs
– Attitudes
• Social Class
7. Marketing Mix:
The Four P’s of Marketing
• Product – What are you selling?
• Price – How much does the customer pay?
• Place – Where can a customer purchase
your product? How does it get there?
• Promotion – How will people know what
you’re selling?
9. Product
What is our product What is our mission
• Are we promoting a • YFU mission – YFU
product or a service? prepares young
people for their
• How can you
responsibilities and
describe it?
opportunities in a
• What are the core changing, interdepend
values of the ent world
product?
10. Product (exchange)
• What are the benefits of your
product/exchange program?
• What makes your product
/exchange program different
from what is in the market
today?
• What are the specifics of our
service and how does it relate to
the needs/wants of the family?
11. Price
• What are competitors
charging/paying?
• What is our “price”? Its
not a dollar amount so
how can we show the
value of our program?
12. Place (Distribution Channels)
• How easy will it be for families and students to
find/sign up/learn about our program?
• Will you market directly to the end-user or indirectly
through others (schools, etc)?
• How will you distribute your product/service?
13. Promotional Mix
• Advertising - Any paid form of
non-personal presentation and
promotion of ideas, goods, or
services by an identified
sponsor.
• Examples: Print
ads, radio, television, billboard,
direct mail, brochures and
catalogs, signs, in-store
displays, posters, motion
pictures, Web pages, banner
ads, and emails.
14. Promotional Mix
• Public relations - Non-paid non-personal stimulation
of demand for a product, service, or business unit by
planting significant news about it or a favorable
presentation of it in the media.
• Examples: Newspaper and magazine
articles/reports, TV and radio
presentations, Charitable
contributions, speeches, issue advertising, and
seminars.
15. Promotional Mix
• Personal selling - A process of helping and persuading one or
more prospects to purchase a good or service or to act on any
idea through the use of an oral presentation.
• Examples: Sales presentations, sales meetings, sales training
and incentive programs for intermediary
salespeople, samples, and telemarketing. Can be face-to-face
or via telephone. (sales training later in the presentation)
17. Personalization of YFU
How can we
personalize the YFU
program?
How do we make our
volunteers/host
families/students feel
special and unique
and wanted and
needed?
18. YFU Participation
• How can we increase volunteer
participation in YFU?
• How can we increase student participation
in YFU?
• How can we increase
host family participation
in YFU?
19. YFU Peer-to-Peer Marketing
• How can we utilize
peer-to-peer
marketing to
promote YFU?
• Facebook
• Instagram
• Pinterest
• Twitter
• Students giving
presentations at schools
• You tube
• texting
21. YFU and Predictive modeling
• Teachers
• Families with middle school girls
• People who ride motorcycles
• Home Depot
• Others?
22. Develop an Advertising Campaign
• Send a single idea and theme across a number
of advertising outlets
• What is the campaign theme or central
message communicated in all promotional
activities
• Speak in the advertising language your target
market will want to hear
23. How do we build YFU Brand?
• Always wear name tags
• Use clip board with YFU logo on it
• Talk about YFU consistently using social
media
• List YFU on Facebook info as activity
• Always wear YFU shirt when
conducting interviews, going
to public YFU events
25. • Who are our “customers”
Customer • Are all our customers the
Segmentation same?
• Who are our stakeholders?
• Do we use the same language
and message to speak to our
community?
26. Do you know your customer
or think you know your customer?
• Who decides if your product is
worth buying?
• Who decides its value?
• Who decides where to buy?
• Who decides where you should
promote your product?
Research your potential families
27. Host
families, volunteers • What are we looking for in
and AO’s a host family?
• Where are these families
located?
• What are we looking for in
a volunteer?
• Where are volunteers
located?
• What are we looking for in
AO’s
• Where are AOs located?
29. Sales Process
• Prospect
• Identify
• Qualify
• Meet and greet – set expectations
• Presentation – show the value of YFU
• Proposal
• Close
• Post sales – customer service
30. Sales techniques
• Solution selling • Salesperson focuses on
philosophy - The the customer's pain(s)
customer is the focal and addresses the issue
point. Helping with his or her offerings
customers solve their (product and services)
problems and achieve
positive, measurable
results to those
problems is the basis of
all actions.
31. What solution does YFU sell?
• What is a solution–
coaching families see new
possibilities.
• Some people may not
realize they have
problems/issues – your job
is to discover the “pain”
point of the customer and
show them opportunities to
solves this problem
32. What YFU is all about
• YFU sells the opportunity to mentor
• YFU sells the opportunity to belong to a
community
• YFU sells the opportunity to expand a family
• YFU sells the opportunity to share your world
• YFU offers the opportunity to belong to
something bigger than yourself – make a
difference in the world
33. SPIN SELLING
• Rather than just promoting something, focuses
on the audience pain(s) and addresses the
issue with his or her offerings (product and
services = students and volunteers).
• Listen to the potential host family/volunteer –
hear what their pain is and show how YFU can
help that pain
• You are not selling, but CONSULT/COACH
34. Solution Selling examples
• People who want to adopt but can’t
• People who want to learn a second
language
• People who want a sibling for their
children
• People who want a son/daughter
• People who want to make a difference
in the world
36. • Collective group is smarter and
more effective than individual
• Collective behavior exhibited
by animals of similar size –
milling about the same place or
migrating together
38. Crowdsourcing
• Cognition – thinking and processing is quicker
when someone sees the collective crowd
decisions – also small ideas collectively can lead
to solution
• Coordination – group tends to move efficiently
rather than allow chaos
• Cooperation - groups of people can form
networks of trust without a central system
controlling their behavior or directly enforcing
their compliance
39. Custer Community
• Clusters arise because they increase the
productivity with which companies can
compete.
• How does this apply to YFU? If we develop
cluster YFU communities build
bonds, increases retention, more efficient, less
costly, families police themselves – provide
support
40. Pareto principle 80/20 Rule
• 20% of people will buy what you are selling
easily – this turns selling process into a
numbers game
• 20% of your volunteers do 80% of the work
• 80% of your sales will come from 20% of your
clients
• Fixing 20% of the problems results in a
reduction of 80% of the complaints
41. Connectors, are the people who "link us up with the
world” ... people with a special gift for bringing the
world together. Connectors have a social circle of
more than 100 people.
How can we use connectors? To help us find host
families/volunteers AND help lead us to others who
will lead us, etc. Think 2nd and 3rd degrees of
connections
42. Influencers are "persuaders” with
charismatic skills that can negotiate
anything and get people to agree with
them - people WANT to agree with
them
How can we use influencers? To work
with schools/potential host families
, etc
43. Mavens are sources of information.
They are a wealth of information and
we rely on then to connect us with
new information.
How can we use a Maven?
45. Stickiness Factor
There are specific ways of making a
contagious message memorable
- Simple - find the core of any idea
- Unexpected - grab people's
attention by surprising them
- Concrete - make sure an idea can be
grasped and remembered later
- Credible - give an idea believability
- Emotional - help people see the
importance of an idea
- Stories - empower people to use an
idea through narrative
= Sticky
48. Developing Your Action Plan
• Use a template
• Start with what you know
• Research your assumptions and fill gaps
• Use real numbers and set realistic goals
49. Promoting YFU on Facebook
What do you post on Facebook?
- profiles of students you are trying to place
- events surrounding YFU
- ideas / teasers about why someone should host a student/
be a volunteer
- copy ideas off of YFU pages, “like” YFU links
Where do you post on Facebook?
-- your wall
-- your friends wall
-- groups wall
- your own groups
- special interest groups
-- “like” pages
50. Average Age: 41
Household Income: $109,703
Male: 64%
Household Income $100k+ 53.5%
Own Smartphone/PDA: 34%
College Grad/Post Grad: 80.1%
Business Decision Maker: 49%
EVP/SVP/VP: 6.5%
24% Have a Portfolio Value of $250k+
Job Titles:
C-Level Executives 7.8%
EVP/SVP 6.5%
Senior Management 16%
53. Pinterest is a social network. It fits into the category of "visual bookmarking." Like
Tumblr (or Ye Olde Delicious), the service uses a browser bookmarklet, which
makes it easy to post things from around the Interwebs. Pinterest's user
gimmick/interface is that it lets you "pin" any photo from the Internet to a "board"
on its site.
54. How does Pinterest work?
The genius of the UI is that when you hit the "Pin It" button, it pulls out all the
images on the page you're visiting, allowing you to select just the right one.
Using individual photos instead of the whole URLs means that Pinterest's
boards end up slick and aesthetically appealing.
On Pinterest, anyone can "repin" one of my photos to one of their own
boards. This is similar to the Tumblr reblog or Twitter retweet both in that it
makes content virally contagious AND that it serves as a system-wide metric
for what's hot. The most repinned things go to the site-wide Pinterest topic
pages, which drives a lot of traffic to the original pinners of those photos
. In particular, Pinterest appears to be especially strong among women 18-
34 living in households with incomes between $25,000 and $75,000 per
year. This makes Pinterest a reverse image of the coastal, male-dominated
social networks like Reddit.
.
57. teachers
Traditional
Interest
friends
clubs recruiting
Student
Parents
Schools
to be
You are not just looking for “teachers”, but other people/business/clubs who want
to connect with teachers and then network with them
58. Anika (German Girl) who goes by Ani, is an athlete. She
plays soccer and referees with her father and she ski's too.
They go to the Alps to ski during holidays! She and her
mother spend time together riding and caring for her
mother's horse. Ani would like to be able to ride in the
US, but is also excited to try new American sports during
her exchange year. During quiet time Ani enjoys listening
to music and reading fantasy books. She also likes
hanging out with her friends - shopping or going to the
movies. Ani's favorite subjects in school are Latin (because
she likes Roman history), sports (because she's an active
person) and history (she likes learning about the past). Ani
and her family have traveled to many countries in Europe
but she has never been to the US. She is very excited to
know she will be welcomed into her Host Family soon.
60. Mini Marketing Plan
1. Pick out power circle words
2. Find
connectors, influencers, mavens
3. Create list of
schools, clubs, interests, family
dynamics, etc for each student from
power circle sessions
4. Promote the student using
1. Social media
2. Flyers
3. Specific emails
4. Presentations
5. Other?
61. Action Plan
• Based off your FD strategic plan
• Actual benchmarks, monthly goals, tactics
to reach those goals
• Word document action plan, excel
spreadsheet (dashboard)
• Follow up regularly to make sure you are
on track
62. Action Plan Spreadsheet
• Keeps you organized
• Keeps everyone on your team engaged
• Everyone on the same page
• Motivating
• Provides data for strategic decision making
• Don’t have to start from scratch year to year