Personal Information
Organization / Workplace
Croatia Croatia
Occupation
Professor Strategic Leadership
Industry
Government / Military
Website
doctorted47@gmail.com
About
Ted is now actively supporting Cotrugli Business School in many areas such as their Chief Executive MBA programme, advisor to D.B.A. students, development of new programmes such as the on-line MBA programme for disabled people around the world and much more including unique in-house and open venue learning programmes for executives.
He has found his association with Cotrugli to be exceptional and is looking forward to creating a long history together and to helping them grow and prosper with many innovative new approaches to learning.
Tags
leadership
strategic leadership
customer satisfaction
customer
innovation
leadership team
customer engagement
customer experience
value
customer loyalty
customer focus
leadership development
customer relationship management
customer service
culture
customer centric
competitive advantage
market share
profit
complaint
call center
strategic thinking
creation and delivery of value
service excellence
process
strategy
renewal
service
strategic customer relationship management
complaints
sensing systems
agility
resiliency
business model
excellence
loyalty
learning
customer and stakeholder engagement
crm it systems
organisational capability
vision
competitiveness
vision alignment
people
speed
decision science
risk
decision intelligence
optimal decisions
doing the right things for the business
unintended consequences
front line
quality
inquiries
organisational success
cost of lost opportunity
optimal
decisions
decision making
balanced
strategic management
contact centers
purpose
stakeholder
stakeholders
key business objectives
balanced scorecard
organisation
employee engagement
change management
analytical techniques
causal modeling
employee
employee satisfaction
profitable growth customer
customer focus strategy
profitable growth
value innovation market share customer engagement
profit market share
financial
marketing strategy
systems
call centers
development
sales
customer contact
training
process effectiveness measures
prevention
root cause
differentiation
7 sins of management
cu
relationships
key performance indicators
professor
coach
consultant
author
speaker
strategic facilitator
strategic thinker
organizational mentor
visionary
hyper-decision making
new generation balanced scorecard
strategic concepts executives must know and use
transformation
adaptation
leaders of tomorrow
sensing processes
strategic
relationship strategies
key drivers of performance
critical success factors
alignment
principles of engagement
deadly sins of management
relationship mastery
human performance excellence
operational excellence
See more
Presentations
(10)Documents
(18)Likes
(1)Competitive benchmarking 2
Datonix.it
•
12 years ago
Personal Information
Organization / Workplace
Croatia Croatia
Occupation
Professor Strategic Leadership
Industry
Government / Military
Website
doctorted47@gmail.com
About
Ted is now actively supporting Cotrugli Business School in many areas such as their Chief Executive MBA programme, advisor to D.B.A. students, development of new programmes such as the on-line MBA programme for disabled people around the world and much more including unique in-house and open venue learning programmes for executives.
He has found his association with Cotrugli to be exceptional and is looking forward to creating a long history together and to helping them grow and prosper with many innovative new approaches to learning.
Tags
leadership
strategic leadership
customer satisfaction
customer
innovation
leadership team
customer engagement
customer experience
value
customer loyalty
customer focus
leadership development
customer relationship management
customer service
culture
customer centric
competitive advantage
market share
profit
complaint
call center
strategic thinking
creation and delivery of value
service excellence
process
strategy
renewal
service
strategic customer relationship management
complaints
sensing systems
agility
resiliency
business model
excellence
loyalty
learning
customer and stakeholder engagement
crm it systems
organisational capability
vision
competitiveness
vision alignment
people
speed
decision science
risk
decision intelligence
optimal decisions
doing the right things for the business
unintended consequences
front line
quality
inquiries
organisational success
cost of lost opportunity
optimal
decisions
decision making
balanced
strategic management
contact centers
purpose
stakeholder
stakeholders
key business objectives
balanced scorecard
organisation
employee engagement
change management
analytical techniques
causal modeling
employee
employee satisfaction
profitable growth customer
customer focus strategy
profitable growth
value innovation market share customer engagement
profit market share
financial
marketing strategy
systems
call centers
development
sales
customer contact
training
process effectiveness measures
prevention
root cause
differentiation
7 sins of management
cu
relationships
key performance indicators
professor
coach
consultant
author
speaker
strategic facilitator
strategic thinker
organizational mentor
visionary
hyper-decision making
new generation balanced scorecard
strategic concepts executives must know and use
transformation
adaptation
leaders of tomorrow
sensing processes
strategic
relationship strategies
key drivers of performance
critical success factors
alignment
principles of engagement
deadly sins of management
relationship mastery
human performance excellence
operational excellence
See more