From Failure to Success: Using Design-Reality Gap Analysis as a Mid-implementation Assessment Tool for e-Government
Pages 535 - 540
Abstract
e-Government implementation failure in low-income countries is reported to be as high as 85% where 35% being classified as total failures - the project never started or was started but immediately abandoned, and 50% are partial failures - major project goals are not attained or there were undesirable outcomes [5]. Given this rate of failure we wanted to investigate a project with partial failure and draw lessons learned that can be replicated in other projects. This paper looks at a Land Management Information System (LMIS) in Ethiopia that facilitates citizen's request for land information. The project is credited for reducing the delay in retrieving land information, simplifying the process, and reducing the potential for corruption.
We use Design-Reality gap model [5] as a theoretical framework to assess the project status. Primary data were collected from four different groups involved in the project including agency representatives from the Federal Government of Ethiopia, officials from the capacity building office of Diredawa City Administration, municipality representatives, and IT professionals. Our analysis revealed the main contributors for the success of the e-Government project and also show the implementation gaps which need due attention in the future to maximize the success of the project. Based on the implementation experiences of this project, list of recommendations are provided for successful execution of possible related initiatives in the future.
References
[1]
Aichholzer, G., Scenarios of eGovernment in 2010 and implications for strategy design, Electronic Journal of eGovernment, 2(1), 2004, 1-10
[2]
Bhatnagar, S., Social implications of information and communication technology in developing countries: Lessons from Asian success stories, The Electronic Journal of Information Systems in Developing Countries, 1(4), 2000, 1-9.
[3]
Dada, D., The Failure of EGovernment in Developing Countries: A Literature Review, The Electronic Journal on Information Systems in Developing Countries, 26, 7 (2006)
[4]
Heeks, R., Information systems and developing countries: Failure, success, and local improvisations, The Information Society, 18(2), 2002, 101-112.
[5]
Heeks, R., Most eGovernment-for-development projects fail: How can risks be reduced iGovernment Working Paper Series, paper no. 14, 2003.
[6]
Heeks, R. and Stanforth, C., Understanding eGovernment project trajectories from an actor-network perspective, European Journal of Information Systems, 16, 2007,165-177.
[7]
Ndou, V., E-Government for Developing Countries: Opportunities and Challenges, The Electronic Journal on Information Systems in Developing Countries, 18(1), 2004, 1-24 http://www.ejisdc.org (2004)
[8]
Orodho, A. J. and Kombo, D.K., Research Methods. Nairobi:Kenyatta University, Institute of Open Learning, 2002.
[9]
Walsham and Shahy, Information Systems Research Landscape in Developing countries, Information Technology for Development, 2005, Published online in Wiley InterScience (www.interscience.wiley.com), Wiley Periodicals, Inc.
Index Terms
- From Failure to Success: Using Design-Reality Gap Analysis as a Mid-implementation Assessment Tool for e-Government
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Published In
October 2012
547 pages
ISBN:9781450312004
DOI:10.1145/2463728
- Conference Chairs:
- David Ferriero,
- Theresa Pardo,
- Haiyan Qian,
- Editors:
- J. Ramon Gil-Garcia,
- Natalie Helbig,
- Adegboyega Ojo
Copyright © 2012 ACM.
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Sponsors
- Macao Foundation, Macao SAR Govt: Macao Foundation, Macao SAR Government
- University at Albany - State University of New York: University at Albany - State University of New York
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Association for Computing Machinery
New York, NY, United States
Publication History
Published: 22 October 2012
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ICEGOV '12
Sponsor:
- Macao Foundation, Macao SAR Govt
- University at Albany - State University of New York
ICEGOV '12: 6th International Conference on Theory and Practice of Electronic Governance
October 22 - 25, 2012
New York, Albany, USA
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ICEGOV '12 Paper Acceptance Rate 23 of 98 submissions, 23%;
Overall Acceptance Rate 350 of 865 submissions, 40%
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