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e-Government Adoptions in Developing Countries: A Sri Lankan Case Study

Author:

Jayantha RajapakseAuthors Info & Claims

International Journal of Electronic Government Research, Volume 9, Issue 4

Pages 38 - 55

https://doi.org/10.4018/ijegr.2013100103

Published: 01 October 2013 Publication History

Abstract

This paper presents a set of lessons learned from the adoption of an e-Government initiative in Sri Lanka. The case study presented in the paper is the e-Pensions project of the e-government initiative of the Government of Sri Lanka called "e-SriLanka". This is one of the first World Bank projects designed to bring Information Communication Technology ICT to every village, citizen, and business, and transform the way the government thinks and works. A set of lessons related to leadership, hidden cost, BPR, group dynamics, data migration, language issues, bureaucracy, training, change management, project governance, staff turnover and transitional projects were identified. While some of these lessons have been identified in the previous literature five such lessons have not been discussed previously. Those are transitional projects, language issues relating to software development processes, group dynamics, planning for data migration and staff turnover. Moreover, the study further revealed some interrelationship among these factors eg., how transitional projects can positively impact training and change management. Thus, these new insights relating to e-Government adoptions will shed some light into new e-government initiatives in developing countries with similar environments to Sri Lanka. Additionally, these new factors will contribute to enhancing e-Government adoption models.

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Cited By

Syed RBandara WEden R(2023)Public sector digital transformation barriersInformation Polity10.3233/IP-22001728:1(5-27)Online publication date: 1-Jan-2023
https://dl.acm.org/doi/10.3233/IP-220017
Syed RBandara WFrench E(2018)Effective Leadership in BPM Implementations: A Case Study of BPM in a Developing Country, Public Sector ContextBusiness Process Management10.1007/978-3-319-98648-7_22(376-391)Online publication date: 9-Sep-2018
https://dl.acm.org/doi/10.1007/978-3-319-98648-7_22

Index Terms

e-Government Adoptions in Developing Countries: A Sri Lankan Case Study
1. Applied computing
  1. Enterprise computing

Index terms have been assigned to the content through auto-classification.

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cover image International Journal of Electronic Government Research

International Journal of Electronic Government Research Volume 9, Issue 4

October 2013

91 pages

ISSN:1548-3886

EISSN:1548-3894

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IGI Global

United States

Publication History

Published: 01 October 2013

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Cited By

Syed RBandara WEden R(2023)Public sector digital transformation barriersInformation Polity10.3233/IP-22001728:1(5-27)Online publication date: 1-Jan-2023
https://dl.acm.org/doi/10.3233/IP-220017
Syed RBandara WFrench E(2018)Effective Leadership in BPM Implementations: A Case Study of BPM in a Developing Country, Public Sector ContextBusiness Process Management10.1007/978-3-319-98648-7_22(376-391)Online publication date: 9-Sep-2018
https://dl.acm.org/doi/10.1007/978-3-319-98648-7_22

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