research-article

The Emotional Work of Doing eHealth Research

Authors:

Maria K. Wolters,

Zawadhafsa Mkulo, and

Petra M. BoyntonAuthors Info & Claims

CHI EA '17: Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems

May 2017

Pages 816 - 826

https://doi.org/10.1145/3027063.3052764

Published: 06 May 2017 Publication History

Abstract

Within Human-Computer Interaction (HCI), researchers have become more aware of the interplay between the work they are doing and their own health and wellbeing. These issues have been discussed mostly in the context of HCI research around sensitive issues (Sensitive HCI). We argue that researcher wellbeing needs to be considered in all eHealth and mHealth research. Here, we focus on the emotional labour required by the political and organisational structures of eHealth research, and illustrate it with autoethnographic observations from two research studies, a trial of an eMentalHealth intervention, and an evaluation of a health insurance scheme in Tanzania. Based on a review of relevant literature from health and social care research, we suggest a process for supporting emotional work that can be adapted to other application contexts.

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Cited By

Nourriz SBezabih ASmith C(2024)On the Design Risks of Empathy FatigueProceedings of the 3rd Empathy-Centric Design Workshop: Scrutinizing Empathy Beyond the Individual10.1145/3661790.3661798(34-39)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3661790.3661798
Chandra SThompson VVargas Meléndez GPurnell TMartin-Hammond A(2024)Co-Designing Emotion: Supporting Positive Affect in a Culturally Sensitive Application for African-American Heart HealthExtended Abstracts of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613905.3650893(1-6)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3650893
Panicker ANurain NIbrahim ZWang CHa SWu YConnelly KSiek KChung C(2024)Understanding fraudulence in online qualitative studies: From the researcher's perspectiveProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642732(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642732
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Index Terms

The Emotional Work of Doing eHealth Research
1. Human-centered computing

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cover image ACM Conferences

CHI EA '17: Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems

May 2017

3954 pages

ISBN:9781450346566

DOI:10.1145/3027063

General Chairs:
Gloria Mark
University of California Irvine
,
Susan Fussell
Cornell University
,
Program Chairs:
Cliff Lampe
University of Michigan
,
m.c. schraefel
University of Southampton
,
Juan Pablo Hourcade
University of Iowa
,
Caroline Appert
Université Paris-Sud
,
Daniel Wigdor
University of Toronto

Copyright © 2017 ACM.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Publication History

Published: 06 May 2017

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Funding Sources

European Union Seventh Framework Programme
The Alan Turing Institute / EPSRC

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CHI '17

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SIGCHI

CHI '17: CHI Conference on Human Factors in Computing Systems

May 6 - 11, 2017

Colorado, Denver, USA

Acceptance Rates

CHI EA '17 Paper Acceptance Rate 1,000 of 5,000 submissions, 20%;

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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CHI PLAY '24

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The Annual Symposium on Computer-Human Interaction in Play

October 14 - 17, 2024

Tampere , Finland

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Cited By

Nourriz SBezabih ASmith C(2024)On the Design Risks of Empathy FatigueProceedings of the 3rd Empathy-Centric Design Workshop: Scrutinizing Empathy Beyond the Individual10.1145/3661790.3661798(34-39)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3661790.3661798
Chandra SThompson VVargas Meléndez GPurnell TMartin-Hammond A(2024)Co-Designing Emotion: Supporting Positive Affect in a Culturally Sensitive Application for African-American Heart HealthExtended Abstracts of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613905.3650893(1-6)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3650893
Panicker ANurain NIbrahim ZWang CHa SWu YConnelly KSiek KChung C(2024)Understanding fraudulence in online qualitative studies: From the researcher's perspectiveProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642732(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642732
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https://dl.acm.org/doi/10.1145/3546155.3546650
Feuston JBhattacharya AAndalibi NAnkrah EErete SHandel MMoncur WVieweg SBrubaker J(2022)Researcher Wellbeing and Best Practices in Emotionally Demanding ResearchExtended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491101.3503742(1-6)Online publication date: 27-Apr-2022
https://dl.acm.org/doi/10.1145/3491101.3503742
Smith CLane WMiller Hillberg HKluver DTerveen LYarosh S(2021)Effective Strategies for Crowd-Powered Cognitive Reappraisal Systems: A Field Deployment of the Flip*Doubt Web Application for Mental HealthProceedings of the ACM on Human-Computer Interaction10.1145/34795615:CSCW2(1-37)Online publication date: 18-Oct-2021
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Flobak ENordberg OGuribye FNordgreen TSekse R(2021)“This is the story of me”: Designing audiovisual narratives to support reflection on cancer journeysProceedings of the 2021 ACM Designing Interactive Systems Conference10.1145/3461778.3462005(1031-1045)Online publication date: 28-Jun-2021
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Ribeiro KSantos CBento Villela MGasparini IUchôa Conte T(2020)A gender analysis of interaction in online work meeting toolsProceedings of the 19th Brazilian Symposium on Human Factors in Computing Systems10.1145/3424953.3426647(1-6)Online publication date: 26-Oct-2020
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Homewood SBoer LVallgårda ABernhaupt RMueller FVerweij DAndres JMcGrenere JCockburn AAvellino IGoguey ABjørn PZhao SSamson BKocielnik R(2020)Designers in White Coats: Deploying Ovum, a Fertility Tracking DeviceProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376528(1-13)Online publication date: 21-Apr-2020
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