research-article

When the Civic Turn turns Digital: Designing Safe and Secure Refugee Resettlement

Authors:

Rikke Bjerg Jensen,

Lizzie Coles-Kemp,

Reem TalhoukAuthors Info & Claims

CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

Pages 1 - 14

https://doi.org/10.1145/3313831.3376245

Published: 23 April 2020 Publication History

Abstract

Across Europe, refugees are required to engage with the "civic turn" -- a process of integrating refugees into the social and cultural aspects of the new land. Over a two-year period, we engaged 89 refugees settling in Sweden, to explore how accelerated and digitalised resettlement processes shape the civic turn. Framed within wider literature on transitioning and everyday insecurities, we show how this "digital turn" exacerbates existing barriers to resettlement experienced by refugees. By critically analysing these barriers, we reveal how the civic turn rests upon a series of everyday social and cultural practices and relations, which are largely ignored in digital service design. We show how this leads to a "vacuum" for our participants. We call on the HCI community to engage with this vacuum and understand resettlement as encompassing multiple digitally-mediated transitional phases of citizenry. We do so by focusing on the digitalisation processes shaping these transitions.

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Cited By

Sipos RZuo AMou PKiss DDutra NKuijpers EEmmanuel Arnaud SCeccon A(2025)Welcome to Planet B: co-designing transdisciplinary research questions to uncover super wicked problemsInnovation: The European Journal of Social Science Research10.1080/13511610.2024.2447849(1-25)Online publication date: 8-Jan-2025
https://doi.org/10.1080/13511610.2024.2447849
Nielsen TGammeltoft-Hansen THolten Møller N(2024)Mobile Phone Data Transforming Casework in Asylum Decision-making: Insights from the Danish CaseACM Journal on Responsible Computing10.1145/36964691:4(1-29)Online publication date: 11-Dec-2024
https://dl.acm.org/doi/10.1145/3696469
Truong LLee SSawhney N(2024)Enhancing Conversations in Migrant Counseling Services: Designing for Trustworthy Human-AI CollaborationProceedings of the ACM on Human-Computer Interaction10.1145/36870348:CSCW2(1-25)Online publication date: 8-Nov-2024
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Index Terms

When the Civic Turn turns Digital: Designing Safe and Secure Refugee Resettlement
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. User studies
2. Security and privacy
  1. Human and societal aspects of security and privacy
    1. Social aspects of security and privacy

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cover image ACM Conferences

CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

April 2020

10688 pages

ISBN:9781450367080

DOI:10.1145/3313831

General Chairs:
Regina Bernhaupt
Eindhoven University of Technology, Netherlands
,
Florian 'Floyd' Mueller
Monash University, Australia
,
David Verweij
Newcastle University, UK
,
Josh Andres
RMIT, Australia
,
Program Chairs:
Joanna McGrenere
University of British Columbia, Canada
,
Andy Cockburn
University of Canterbury, New Zealand
,
Ignacio Avellino
University of Maryland Baltimore County, USA
,
Alix Goguey
Grenoble Alpes University, France
,
Pernille Bjørn
University of Copenhagen, Denmark
,
Shengdong (Shen) Zhao
National University of Singapore, Singapore
,
Briane Paul Samson
Future University Hakodate, Japan & De La Salle University, Philippines
,
Rafal Kocielnik
University of Washington, USA

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Published: 23 April 2020

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April 25 - 30, 2020

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https://doi.org/10.1080/13511610.2024.2447849
Nielsen TGammeltoft-Hansen THolten Møller N(2024)Mobile Phone Data Transforming Casework in Asylum Decision-making: Insights from the Danish CaseACM Journal on Responsible Computing10.1145/36964691:4(1-29)Online publication date: 11-Dec-2024
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