research-article

Exploring Human-Robot Interaction with the Elderly: Results from a Ten-Week Case Study in a Care Home

Authors:

Johanna Meurer,

Diana Löffler,

David Unbehaun,

Sarah Matthies,

Rainer Wieching,

Marc Hassenzahl,

Volker WulfAuthors Info & Claims

CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

Pages 1 - 12

https://doi.org/10.1145/3313831.3376402

Published: 23 April 2020 Publication History

Abstract

Ageing societies and the associated pressure on the care systems are major drivers for new developments in socially assistive robotics. To understand better the real-world potential of robot-based assistance, we undertook a 10-week case study in a care home involving groups of residents, caregivers and managers as stakeholders. We identified both, enablers and barriers to the potential implementation of robot systems. The study employed the robot platform Pepper, which was deployed with a view to understanding better multi-domain interventions with a robot supporting physical activation, cognitive training and social facilitation. We employed the robot in a group setting in a care facility over the course of 10 weeks and 20 sessions, observing how stakeholders, including residents and caregivers, appropriated, adapted to, and perceived the robot. We also conducted interviews with 11 residents and caregivers. Our results indicate that the residents were positively engaged in the training sessions that were moderated by the robot. The study revealed that such humanoid robots can work in a care home but that there is a moderating person needed, that is in control of the robot.

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Cited By

Gkiolnta ERoy DFragulis G(2025)Challenges and Ethical Considerations in Implementing Assistive Technologies in HealthcareTechnologies10.3390/technologies1302004813:2(48)Online publication date: 27-Jan-2025
https://doi.org/10.3390/technologies13020048
Paluch RCarros FVolkova GObaid MMüller C(2025)Editorial: Creative approaches to appropriation and design: novel robotic systems for heterogeneous contextsFrontiers in Robotics and AI10.3389/frobt.2024.153113211Online publication date: 3-Jan-2025
https://doi.org/10.3389/frobt.2024.1531132
Schulz DUnbehaun DDoernbach T(2025)Investigating the effects of embodiment on presence and perception in remote physician video consultations: a between-participants study comparing a tablet and a telepresence roboti-com10.1515/icom-2024-0045Online publication date: 14-Feb-2025
https://doi.org/10.1515/icom-2024-0045
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Index Terms

Exploring Human-Robot Interaction with the Elderly: Results from a Ten-Week Case Study in a Care Home
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI
2. Social and professional topics
  1. User characteristics
    1. Age
      1. Seniors

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cover image ACM Conferences

CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

April 2020

10688 pages

ISBN:9781450367080

DOI:10.1145/3313831

General Chairs:
Regina Bernhaupt
Eindhoven University of Technology, Netherlands
,
Florian 'Floyd' Mueller
Monash University, Australia
,
David Verweij
Newcastle University, UK
,
Josh Andres
RMIT, Australia
,
Program Chairs:
Joanna McGrenere
University of British Columbia, Canada
,
Andy Cockburn
University of Canterbury, New Zealand
,
Ignacio Avellino
University of Maryland Baltimore County, USA
,
Alix Goguey
Grenoble Alpes University, France
,
Pernille Bjørn
University of Copenhagen, Denmark
,
Shengdong (Shen) Zhao
National University of Singapore, Singapore
,
Briane Paul Samson
Future University Hakodate, Japan & De La Salle University, Philippines
,
Rafal Kocielnik
University of Washington, USA

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Published: 23 April 2020

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Cited By

Gkiolnta ERoy DFragulis G(2025)Challenges and Ethical Considerations in Implementing Assistive Technologies in HealthcareTechnologies10.3390/technologies1302004813:2(48)Online publication date: 27-Jan-2025
https://doi.org/10.3390/technologies13020048
Paluch RCarros FVolkova GObaid MMüller C(2025)Editorial: Creative approaches to appropriation and design: novel robotic systems for heterogeneous contextsFrontiers in Robotics and AI10.3389/frobt.2024.153113211Online publication date: 3-Jan-2025
https://doi.org/10.3389/frobt.2024.1531132
Schulz DUnbehaun DDoernbach T(2025)Investigating the effects of embodiment on presence and perception in remote physician video consultations: a between-participants study comparing a tablet and a telepresence roboti-com10.1515/icom-2024-0045Online publication date: 14-Feb-2025
https://doi.org/10.1515/icom-2024-0045
Unbehaun DKirsch MSchulte-Huermann JBeckmann JSchulz DThiel KFritz TWulf V(2025)Exploring technical implications and design opportunities for interactive and engaging telepresence robots in rehabilitation – results from an ethnographic requirement analysis with patients and health-care professionalsi-com10.1515/icom-2024-0044Online publication date: 18-Feb-2025
https://doi.org/10.1515/icom-2024-0044
Rass EUnbehaun DAal KTandler JLenz GWulf V(2025)Designing for those who are Overlooked - Investigating long-term Impacts of Social Robotics for People with Advanced Dementia, Caregivers and Relatives in a Secured Care EnvironmentProceedings of the ACM on Human-Computer Interaction10.1145/37011909:1(1-30)Online publication date: 10-Jan-2025
https://dl.acm.org/doi/10.1145/3701190
Silvera-Tawil DLi JJongebreur SKandangath VBijo KSharma AManandhar S(2025)Opportunities and challenges for the implementation and uptake of robots in residential careDigital Technology in Public Health and Rehabilitation Care10.1016/B978-0-443-22270-2.00009-5(137-156)Online publication date: 2025
https://doi.org/10.1016/B978-0-443-22270-2.00009-5
Maj KGrzyb TDoliński DFranjo M(2025)Comparing obedience and efficiency in tedious task performance under human and humanoid robot supervisionCognition, Technology & Work10.1007/s10111-024-00787-1Online publication date: 6-Jan-2025
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Tokuhisa SMorimoto T(2025)Design for Service with Robots in Elderly Care Facilities in Japan Focusing on Human-to-Human InteractionPlurality and Cultural Specificity of Service Design in East and Southeast Asia10.1007/978-3-031-78884-0_11(221-248)Online publication date: 6-Feb-2025
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Vasseur DIpakchian Askari SSuijkerbuijk SNap HIJsselsteijn W(2024)Sensory, Affective, and Social Experiences with Haptic Devices in Intramural Care PracticeNursing Reports10.3390/nursrep1401001914:1(230-253)Online publication date: 23-Jan-2024
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Browne RAlam MSaleem QHyder AKudo TD’Agresti FMaggio MHomma KSiitonen EKounosu NJokinen KMcTear MNapolitano GKim KTsujii JWieching ROgawa TTaki Y(2024)Reflective Dialogues with a Humanoid Robot Integrated with an LLM and a Curated NLU System for Positive Behavioral Change in Older AdultsElectronics10.3390/electronics1322436413:22(4364)Online publication date: 7-Nov-2024
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