research-article

Sparkling Silence: Practices and Challenges of Livestreaming Among Deaf or Hard of Hearing Streamers

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Mingming FanAuthors Info & Claims

CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

Article No.: 58, Pages 1 - 15

https://doi.org/10.1145/3544548.3581053

Published: 19 April 2023 Publication History

Abstract

Understanding livestream platforms’ accessibility challenges for minority groups, such as people with disabilities, is critical to increasing the diversity and inclusion of those platforms. While prior work investigated the experiences of streamers with vision or motor loss, little is known about the experiences of deaf or hard of hearing (DHH) streamers who must work with livestreaming platforms that heavily depend on audio. We conducted semi-structured interviews with DHH streamers to learn why they livestream, how they navigate livestream platforms and related challenges. Our findings revealed their desire to break the stereotypes towards the DHH groups via livestream and the intense interplay between interaction methods, such as sign language, texts, lip language, background music, and viewer characteristics. Major accessibility challenges include the lack of real-time captioning, the small sign language reading window, and misinterpretation of sign language. We present design considerations for improving the accessibility of the livestream platforms.

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Cited By

Aghahoseini PDavid MBunt A(2024)Investigating the Role of Real-Time Chat Summaries in Supporting Live StreamersProceedings of the 50th Graphics Interface Conference10.1145/3670947.3670980(1-12)Online publication date: 3-Jun-2024
https://dl.acm.org/doi/10.1145/3670947.3670980
McDonnell EFindlater L(2024)Envisioning Collective Communication Access: A Theoretically-Grounded Review of Captioning Literature from 2013-2023Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675649(1-18)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3675649
Chen SWang XLi WZhang JQi YTeng JZeng Z(2024)Silent Delivery: Practices and Challenges of Delivering Among Deaf or Hard of Hearing CouriersProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642801(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642801
Show More Cited By

Index Terms

Sparkling Silence: Practices and Challenges of Livestreaming Among Deaf or Hard of Hearing Streamers
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image ACM Conferences

CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

April 2023

14911 pages

ISBN:9781450394215

DOI:10.1145/3544548

Editors:
Albrecht Schmidt
LMU Munich, Germany60028717
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Kaisa Väänänen
Tampere University, Finland60011170
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Tesh Goyal
Google Research, USA60006191
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Per Ola Kristensson
University of Cambridge, UK60031101
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Anicia Peters
University of Namibia, Namibia60072704
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Stefanie Mueller
Massachusetts Institute of Technology, USA60022195
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Julie R. Williamson
University of Glasgow, UK60001490
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Max L. Wilson
University of Nottingham, UK60015138

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Cited By

Aghahoseini PDavid MBunt A(2024)Investigating the Role of Real-Time Chat Summaries in Supporting Live StreamersProceedings of the 50th Graphics Interface Conference10.1145/3670947.3670980(1-12)Online publication date: 3-Jun-2024
https://dl.acm.org/doi/10.1145/3670947.3670980
McDonnell EFindlater L(2024)Envisioning Collective Communication Access: A Theoretically-Grounded Review of Captioning Literature from 2013-2023Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675649(1-18)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3675649
Chen SWang XLi WZhang JQi YTeng JZeng Z(2024)Silent Delivery: Practices and Challenges of Delivering Among Deaf or Hard of Hearing CouriersProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642801(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642801
Fu SChen JKuang EFan M(2024)Bridging the Literacy Gap for Adults: Streaming and Engaging in Adult Literacy Education through LivestreamingProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642423(1-15)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642423
Cao JPeng XLiang FTong X(2024)"Voices Help Correlate Signs and Words": Analyzing Deaf and Hard-of-Hearing (DHH) TikTokers’ Content, Practices, and PitfallsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642413(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642413

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