Community Begins Where Moderation Ends: Peer Support and Its Implications for Community-Based Rehabilitation
Article No.: 192, Pages 1 - 18
Abstract
Moderation systems of online games often follow a retributive model inspired by real-world criminal justice, expecting that punishments can help users to reform behavior. However, decades of criminological research show that punishments alone do not work and call for a rehabilitative approach, such as community-based rehabilitation (CBR), to help offenders transform their minds and behavioral patterns. Motivated by this call, we explore how moderated users view punishments in a community context and how other community members respond in League of Legends (LoL), one of the largest online games. Specifically, we focus on how peer support is sought and provided on the /r/LeagueOfLegends subreddit, the largest LoL-related online community. Our content analysis of player discussions characterized the communication between moderated users and peers as informative, constructive, and reflexive. We highlight the importance of involving community in moderation systems and discuss implications for designing CBR mechanisms that could enhance moderation systems.
Supplemental Material
MP4 File - Video Presentation
Video Presentation
- Download
- 223.12 MB
- Transcript
References
[1]
Sonam Adinolf and Selen Turkay. 2018. Toxic Behaviors in Esports Games: Player Perceptions and Coping Strategies. In Proceedings of the 2018 Annual Symposium on Computer-Human Interaction in Play Companion Extended Abstracts - CHI PLAY ’18 Extended Abstracts, 2018. ACM Press, 365–372. . https://doi.org/10.1145/3270316.3271545
[2]
Anna Veronica Banchik. 2020. Disappearing acts: Content moderation and emergent practices to preserve at-risk human rights–related content. New Media & Society (March 2020), 146144482091272. https://doi.org/10.1177/1461444820912724
[3]
Jason Baumgartner, Savvas Zannettou, Brian Keegan, Megan Squire, and Jeremy Blackburn. 2020. The Pushshift Reddit Dataset. Proceedings of the International AAAI Conference on Web and Social Media 14, (May 2020), 830–839. https://doi.org/10.1609/icwsm.v14i1.7347
[4]
Natalya N. Bazarova and Yoon Hyung Choi. 2014. Self-Disclosure in Social Media: Extending the Functional Approach to Disclosure Motivations and Characteristics on Social Network Sites. Journal of Communication 64, 4 (August 2014), 635–657. https://doi.org/10.1111/jcom.12106
[5]
Nicole A. Beres, Julian Frommel, Elizabeth Reid, Regan L. Mandryk, and Madison Klarkowski. 2021. Don't you know that you're toxic: Normalization of toxicity in online gaming. Conference on Human Factors in Computing Systems - Proceedings (May 2021). https://doi.org/10.1145/3411764.3445157
[6]
James Bonta and D. A. Andrews. 2016. The Psychology of Criminal Conduct. Taylor & Francis.
[7]
Charles M. Brooks and Janice L. Ammons. 2010. Free Riding in Group Projects and the Effects of Timing, Frequency, and Specificity of Criteria in Peer Assessments. http://dx.doi.org/10.1080/08832320309598613 78, 5 (May 2010), 268–272. https://doi.org/10.1080/08832320309598613
[8]
Ragnhild Brøvig-Hanssen and Ellis Jones. 2021. Remix's retreat? Content moderation, copyright law and mashup music: New Media & Society (June 2021). https://doi.org/10.1177/14614448211026059
[9]
Stéphane Brutus and Magda B. L. Donia. 2017. Improving the Effectiveness of Students in Groups With a Centralized Peer Evaluation System. https://doi.org/10.5465/amle.9.4.zqr652 9, 4 (November 2017), 652–662. https://doi.org/10.5465/AMLE.9.4.ZQR652
[10]
Brian Butler, Elisabeth Joyce, and Jacqueline Pike. 2008. Don't look now, but we've created a bureaucracy: the nature and roles of policies and rules in wikipedia. In Proceeding of the twenty-sixth annual CHI conference on Human factors in computing systems - CHI ’08, April 2008. ACM Press, 1101–1110. . https://doi.org/10.1145/1357054.1357227
[11]
Colin Campbell. 2014. How Riot Games encourages sportsmanship in League of Legends. Polygon. Retrieved August 27, 2023 from https://www.polygon.com/2014/3/20/5529784/how-riot-games-encourages-sportsmanship-in-league-of-legends
[12]
Alessandro Canossa, Dmitry Salimov, Ahmad Azadvar, Casper Harteveld, and Georgios Yannakakis. 2021. For Honor, for Toxicity: Detecting Toxic Behavior through Gameplay. Proceedings of the ACM on Human-Computer Interaction 5, CHIPLAY (October 2021). https://doi.org/10.1145/3474680
[13]
Robyn Caplan and Tarleton Gillespie. 2020. Tiered Governance and Demonetization: The Shifting Terms of Labor and Compensation in the Platform Economy. Social Media + Society 6, 2 (April 2020), 205630512093663. https://doi.org/10.1177/2056305120936636
[14]
Kevin M. Carlsmith, John M. Darley, and Paul H. Robinson. 2002. Why do we punish? deterrence and just deserts as motives for punishment. Journal of Personality and Social Psychology 83, 2 (2002), 284–299. https://doi.org/10.1037/0022-3514.83.2.284
[15]
Charles S. Carver, Michael F. Scheier, and Jagdish K. Weintraub. 1989. Assessing coping strategies: A theoretically based approach. Journal of Personality and Social Psychology 56, 2 (1989), 267–283. https://doi.org/10.1037/0022-3514.56.2.267
[16]
Fisher Cd. 1986. Organizational socialization: an integrative review. Res Pers Hum Res Manag 4, (1986), 101–145.
[17]
Christina M. Cestone, Ruth E. Levine, and Derek R. Lane. 2008. Peer assessment and evaluation in team-based learning. New Directions for Teaching and Learning 2008, 116 (December 2008), 69–78. https://doi.org/10.1002/TL.334
[18]
Jonathan Chang and Cristian Danescu-Niculescu-Mizil. 2019. Trajectories of Blocked Community Members: Redemption, Recidivism and Departure. In The World Wide Web Conference (WWW ’19), May 13, 2019, New York, NY, USA. Association for Computing Machinery, New York, NY, USA, 184–195. . https://doi.org/10.1145/3308558.3313638
[19]
Justin Cheng, Cristian Danescu-Niculescu-Mizil, and Jure Leskovec. 2014. How Community Feedback Shapes User Behavior. In ICWSM, May 2014. . Retrieved from http://arxiv.org/abs/1405.1429
[20]
Chipteck. 2022. In-Client Penalty Notifications FAQ. League of Legends Support. Retrieved August 28, 2023 from https://support-leagueoflegends.riotgames.com/hc/en-us/articles/205097293-In-Client-Penalty-Notifications-FAQ
[21]
Boreum Choi, Kira Alexander, Robert E. Kraut, and John M. Levine. 2010. Socialization tactics in wikipedia and their effects. Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW (2010), 107–116. https://doi.org/10.1145/1718918.1718940
[22]
Simon Copland. 2020. Reddit quarantined: Can changing platform affordances reduce hateful material online? Internet Policy Review 9, 4 (2020), 1–26. https://doi.org/10.14763/2020.4.1516
[23]
Francis T. Cullen, Robert Agnew, Harry Allen, Todd Clear, John Eck, David Farrington, Anthony Petrosino, Alex Piquero, Lawrence Sherman, Benjamin Steiner, James Unnever, John Wozniak, and John Paul Wright. 2005. THE TWELVE PEOPLE WHO SAVED REHABILITATION: HOW THE SCIENCE OF CRIMINOLOGY MADE A DIFFERENCE. Criminology 43, 1 (February 2005), 1–42. https://doi.org/10.1111/J.0011-1348.2005.00001.X
[24]
Francis T. Cullen and Karen E. Gilbert. 2012. Reaffirming Rehabilitation: Second Edition.
[25]
Andrew Day and Tony Ward. 2010. Offender Rehabilitation as a Value-Laden Process. International Journal of Offender Therapy and Comparative Criminology 54, 3 (May 2010). https://doi.org/10.1177/0306624X09338284
[26]
Alan R. Dennis and Joseph S. Valacich. 1999. Rethinking media richness: Towards a theory of media synchronicity. Proceedings of the Hawaii International Conference on System Sciences (1999), 12. https://doi.org/10.1109/HICSS.1999.772701
[27]
Bryan Dosono and Bryan Semaan. 2019. Moderation practices as emotional labor in sustaining online communities: The case of AAPI identity work on reddit. In Conference on Human Factors in Computing Systems - Proceedings, May 2019. Association for Computing Machinery. . https://doi.org/10.1145/3290605.3300372
[28]
Jordan Eschler, Zakariya Dehlawi, and Wanda Pratt. 2015. Self-Characterized Illness Phase and Information Needs of Participants in an Online Cancer Forum. Proceedings of the International AAAI Conference on Web and Social Media 9, 1 (2015), 101–109. https://doi.org/10.1609/icwsm.v9i1.14611
[29]
esports.com. 2021. Bans Up to 14 Days - Riot introduces harsher measures against AFKs and Dodging in LoL. esports.com. Retrieved August 27, 2023 from https://www.esports.com/en/bans-up-to-14-days-riot-introduces-harsher-measures-against-afks-and-dodging-in-lol-206777
[30]
Jenny Fan and Amy X. Zhang. 2020. Digital Juries: A Civics-Oriented Approach to Platform Governance. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, April 2020. Association for Computing Machinery (ACM), 1–14. . https://doi.org/10.1145/3313831.3376293
[31]
Rosta Farzan, Robert Kraut, Aditya Pal, and Joseph Konstan. 2012. Socializing volunteers in an online community: A field experiment. Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW (2012), 325–334. https://doi.org/10.1145/2145204.2145256
[32]
Jessica L. Feuston, Alex S. Taylor, and Anne Marie Piper. 2020. Conformity of Eating Disorders through Content Moderation. Proceedings of the ACM on Human-Computer Interaction 4, CSCW1 (May 2020), 1–28. https://doi.org/10.1145/3392845
[33]
David Garland. 2012. The Culture of Control: Crime and Social Order in Contemporary Society - David Garland - Google Books.
[34]
Ysabel Gerrard. 2018. Beyond the hashtag: Circumventing content moderation on social media. New Media & Society 20, 12 (December 2018), 4492–4511. https://doi.org/10.1177/1461444818776611
[35]
Anna Gibson. 2019. Free Speech and Safe Spaces: How Moderation Policies Shape Online Discussion Spaces. Social Media + Society 5, 1 (January 2019), 205630511983258. https://doi.org/10.1177/2056305119832588
[36]
Tarleton Gillespie. 2018. Custodians of the internet: platforms, content moderation, and the hidden decisions that shape social media. Yale University Press.
[37]
Eric Goldman. 2021. Content Moderation Remedies. Michigan Technology Law Review (2021). Retrieved from https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3810580
[38]
James Grimmelmann. 2015. The Virtues of Moderation. Yale Journal of Law and Technology 17, (2015).
[39]
Catherine A Heaney and Barbara A Israel. 2008. Social networks and social support. Health behavior and health education: Theory, research, and practice 4, (2008), 189–210.
[40]
Shagun Jhaver, Darren Scott Appling, Eric Gilbert, and Amy Bruckman. 2019. “Did You Suspect the Post Would be Removed?”;: Understanding User Reactions to Content Removals on Reddit. Proceedings of the ACM on Human-Computer Interaction 3, CSCW (November 2019), 1–33. https://doi.org/10.1145/3359294
[41]
Shagun Jhaver, Iris Birman, Eric Gilbert, and Amy Bruckman. 2019. Human-Machine Collaboration for Content Regulation: The Case of Reddit Automoderator. ACM Transactions on Computer-Human Interaction 26, 5 (July 2019), 1–35. https://doi.org/10.1145/3338243
[42]
Shagun Jhaver, Christian Boylston, Diyi Yang, and Amy Bruckman. 2021. Evaluating the Effectiveness of Deplatforming as a Moderation Strategy on Twitter. Proceedings of the ACM on Human-Computer Interaction 5, CSCW2 (October 2021), 30. https://doi.org/10.1145/3479525
[43]
Shagun Jhaver, Amy Buckman, and Eric Gilbert. 2019. Does Transparency in Moderation Really Matter?: User Behavior After Content Removal Explanations on Reddit. Proceedings of the ACM on Human-Computer Interaction 3, CSCW (2019), 27.
[44]
Shagun Jhaver, Quanze Chen, Detlef Knauss, and Amy Xian Zhang. 2022. Designing Word Filter Tools for Creator-led Comment Moderation. In Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems, 2022. ACM Press.
[45]
Shagun Jhaver, Sucheta Ghoshal, Amy Bruckman, and Eric Gilbert. 2018. Online Harassment and Content Moderation: The Case of Blocklists. ACM Transactions on Computer-Human Interaction 25, 2 (March 2018), 1–33. https://doi.org/10.1145/3185593
[46]
Cheryl Lero Jonson, Francis T. Cullen, and Jennifer L. Lux. 2013. Creating Ideological Space. In What Works in Offender Rehabilitation. John Wiley & Sons, Ltd, 50–68. https://doi.org/10.1002/9781118320655.ch3
[47]
Hwalbin Kim, S. Mo Jang, Sei-Hill Kim, and Anan Wan. 2018. Evaluating Sampling Methods for Content Analysis of Twitter Data. Social Media + Society 4,. https://doi.org/10.1177/2056305118772836
[48]
John Kleinig. 2008. Ethics and Criminal Justice: An Introduction. Cambridge University Press.
[49]
Jason Koebler and Joseph Cox. 2018. Content Moderator Sues Facebook, Says Job Gave Her PTSD. Vice. Retrieved June 23, 2023 from https://www.vice.com/en/article/zm5mw5/facebook-content-moderation-lawsuit-ptsd
[50]
Yubo Kou. 2020. Toxic Behaviors in Team-Based Competitive Gaming: The Case of League of Legends. In Proceedings of the 2020 Annual Symposium on Computer-Human Interaction in Play - CHI PLAY ’20, November 2020. Association for Computing Machinery (ACM), 81–92. . https://doi.org/10.1145/3410404.3414243
[51]
Yubo Kou. 2021. Punishment and Its Discontents: An Analysis of Permanent Ban in an Online Game Community. Proceedings of the ACM on Human-Computer Interaction 5, CSCW2 (October 2021). https://doi.org/10.1145/3476075
[52]
Yubo Kou and Xinning Gui. 2020. Mediating Community-AI Interaction through Situated Explanation: The Case of AI-Led Moderation. Proceedings of the ACM on Human-Computer Interaction 4, CSCW2 (October 2020), 1–27. https://doi.org/10.1145/3415173
[53]
Yubo Kou and Xinning Gui. 2020. Emotion Regulation in eSports Gaming: A Qualitative Study of League of Legends. Proceedings of the ACM on Human-Computer Interaction 4, CSCW2 (October 2020), 1–25. https://doi.org/10.1145/3415229
[54]
Yubo Kou and Xinning Gui. 2021. Flag and Flaggability in Automated Moderation: the Case of Reporting Toxic Behavior in an Online Game Community. In Proceedings of the ACM SIGCHI Conference on Human factors in computing systems, 2021. .
[55]
Yubo Kou and Bonnie Nardi. 2014. Governance in League of Legends: A Hybrid System. In Foundations of Digital Games, 2014. .
[56]
Klaus Krippendorff. 1980. Content analysis: an introduction to its methodology. SAGE Publications.
[57]
Klaus Krippendorff. 2004. Reliability in Content Analysis. Human Communication Research 30, 3 (2004), 411–433. https://doi.org/10.1111/j.1468-2958.2004.tb00738.x
[58]
Haewoon Kwak and Jeremy Blackburn. 2014. Linguistic Analysis of Toxic Behavior in an Online Video Game. In International Conference on Social Informatics, 2014. .
[59]
Greg Lastowka. 2011. Virtual Justice: The New Laws of Online Worlds. Yale University Press. Retrieved from http://www.amazon.com/dp/0300177747
[60]
Jean Lave and Etienne Wenger. 1991. Situated Learning: Legitimate Peripheral Participation (1st ed.). Cambridge University Press.
[61]
Sung Je Lee, Eui Jun Jeong, and Joon Hyun Jeon. 2019. Disruptive behaviors in online games: Effects of moral positioning, competitive motivation, and aggression in “league of legends.” Social Behavior and Personality 47, 2 (2019). https://doi.org/10.2224/SBP.7570
[62]
Nutan Lele. 2022. How Many People Are Playing League of Legends in 2022? AFK Gaming. Retrieved August 27, 2023 from https://afkgaming.com/esports/how-many-people-are-playing-league-of-legends-in-2022
[63]
Jeffrey Lin. 2013. The Science Behind Shaping Player Behavior in Online Games. In Game Developers Conference, 2013. .
[64]
Mark W. Lipsey and Francis T. Cullen. 2007. The Effectiveness of Correctional Rehabilitation: A Review of Systematic Reviews. Annual Review of Law and Social Science 3, 1 (2007), 297–320. https://doi.org/10.1146/annurev.lawsocsci.3.081806.112833
[65]
Ngar-Fun Liu and David Carless. 2006. Peer feedback: the learning element of peer assessment. Teaching in Higher Education 11, 3 (July 2006), 279–290. https://doi.org/10.1080/13562510600680582
[66]
Henrietta Lyons, Eduardo Velloso, and Tim Miller. 2021. Conceptualising Contestability. Proceedings of the ACM on Human-Computer Interaction 5, CSCW1 (April 2021), 1–25. https://doi.org/10.1145/3449180
[67]
Renkai Ma and Yubo Kou. 2021. “How advertiser-friendly is my video?”: YouTuber's Socioeconomic Interactions with Algorithmic Content Moderation. Proceedings of the ACM on Human-Computer Interaction (2021). https://doi.org/10.1145/3479573
[68]
Renkai Ma and Yubo Kou. 2022. “I'm not sure what difference is between their content and mine, other than the person itself”: A Study of Fairness Perception of Content Moderation on YouTube. Proceedings of the ACM on Human-Computer Interaction (2022). https://doi.org/10.1145/3555150
[69]
Renkai Ma and Yubo Kou. 2022. “I am not a YouTuber who can make whatever video I want. I have to keep appeasing algorithms”: Bureaucracy of Creator Moderation on YouTube. In CSCW’22 Companion: Companion Publication of the 2022 Conference on Computer Supported Cooperative Work and Social Computing, November 2022. Association for Computing Machinery (ACM), 8–13. . https://doi.org/10.1145/3500868.3559445
[70]
Renkai Ma, Yao Li, and Yubo Kou. 2023. Transparency, Fairness, and Coping: How Players Experience Moderation in Multiplayer Online Games. In CHI ’23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, 2023. . https://doi.org/10.1145/3544548.3581097
[71]
Abhishek Mallick. 2022. League of Legends patch 12.10 to reward players with special recalls if they reach Challenger or Honor level 5. Retrieved August 27, 2023 from https://www.sportskeeda.com/esports/news-league-legends-patch-12-10-reward-players-special-recalls-reach-challenger-honor-level-5
[72]
C. M. McBride, K. M. Emmons, and I. M. Lipkus. 2003. Understanding the potential of teachable moments: the case of smoking cessation. Health Education Research 18, 2 (April 2003), 156–170. https://doi.org/10.1093/her/18.2.156
[73]
Fergus McNeill. 2012. Four forms of ‘offender’ rehabilitation: Towards an interdisciplinary perspective. Legal and Criminological Psychology 17, 1 (February 2012), 18–36. https://doi.org/10.1111/J.2044-8333.2011.02039.X
[74]
Subhradeep “Bucketbaba” Mukherjee. 2021. Is Riot's AFK penalty system a bit too unfair and severe for Indian Valorant players? Retrieved August 27, 2023 from https://www.sportskeeda.com/valorant/is-riot-s-afk-penalty-system-bit-unfair-severe-indian-valorant-players
[75]
National Institutute of Justice. 2020. Practice Profile: Rehabilitation Programs for Adult Offenders. CrimeSolutions, National Institute of Justice. Retrieved June 24, 2023 from https://crimesolutions.ojp.gov/ratedpractices/101
[76]
Jamie Newsome and Francis T. Cullen. 2017. The Risk-Need-Responsivity Model Revisited: Using Biosocial Criminology to Enhance Offender Rehabilitation. Criminal Justice and Behavior 44, 8 . https://doi.org/10.1177/0093854817715289
[77]
Christina A. Pan, Sahil Yakhmi, Tara P. Iyer, Evan Strasnick, Amy X. Zhang, and Michael S. Bernstein. 2022. Comparing the Perceived Legitimacy of Content Moderation Processes: Contractors, Algorithms, Expert Panels, and Digital Juries. Proceedings of the ACM on Human-Computer Interaction 6, CSCW1 (April 2022). https://doi.org/10.1145/3512929
[78]
Alex R. Piquero, Francis T. Cullen, James D. Unnever, Nicole L. Piquero, and Jill A. Gordon. 2010. Never too late: Public optimism about juvenile rehabilitation. Punishment & Society 12, 2 (August 2010). https://doi.org/10.1177/1462474509357379
[79]
Manoel Horta Ribeiro, Shagun Jhaver, Savvas Zannettou, Jeremy Blackburn, Gianluca Stringhini, Emiliano De Cristofaro, and Robert West. 2021. Do Platform Migrations Compromise Content Moderation? Evidence from r/The_Donald and r/Incels. Proceedings of the ACM on Human-Computer Interaction 5, CSCW2 (October 2021). https://doi.org/10.1145/3476057
[80]
Sarah T. Roberts. 2016. Commercial Content Moderation: Digital Laborers’ Dirty Work. Media Studies Publications (January 2016).
[81]
Sarah T. Roberts. 2019. Behind the screen: content moderation in the shadows of social media. Yale University Press.
[82]
Natti Ronel. 2006. When good overcomes bad: The impact of volunteers on those they help. Human Relations 59, 8 (August 2006), 1133–1153. https://doi.org/10.1177/0018726706068802
[83]
Natti Ronel and Ety Elisha. 2010. A Different Perspective: Introducing Positive Criminology. International Journal of Offender Therapy and Comparative Criminology 55, 2 (January 2010), 305–325. https://doi.org/10.1177/0306624X09357772
[84]
Morgan Klaus Scheuerman, Jialun Aaron Jiang, Casey Fiesler, and Jed R. Brubaker. 2021. A Framework of Severity for Harmful Content Online. Proceedings of the ACM on Human-Computer Interaction 5, CSCW2 (October 2021), 33. https://doi.org/10.1145/3479512
[85]
Kjeld Schmidt and Liam Bannon. 1992. Taking CSCW seriously. Computer Supported Cooperative Work (CSCW) 1, 1–2 (March 1992), 7–40. https://doi.org/10.1007/BF00752449
[86]
Sarita Schoenebeck, Oliver L. Haimson, and Lisa Nakamura. 2020. Drawing from justice theories to support targets of online harassment. New Media & Society (March 2020), 146144482091312. https://doi.org/10.1177/1461444820913122
[87]
Joseph Seering. 2020. Reconsidering Community Self-Moderation: The Role of Research in Supporting Community-Based Models for Online Content Moderation. Proceedings of the ACM on Human-Computer Interaction 4, CSCW2 (October 2020), 28. https://doi.org/10.1145/3415178
[88]
Joseph Seering, Geoff Kaufman, and Stevie Chancellor. 2022. Metaphors in moderation. New Media & Society 24, 3 (March 2022), 621–640. https://doi.org/10.1177/1461444820964968
[89]
Joseph Seering, Tony Wang, Jina Yoon, and Geoff Kaufman. 2019. Moderator engagement and community development in the age of algorithms. New Media & Society 21, 7 (July 2019), 1417–1443. https://doi.org/10.1177/1461444818821316
[90]
Richard J. Siegert, Tony Ward, William M. M. Levack, and Kathryn M. Mcpherson. 2007. A Good Lives Model of clinical and community rehabilitation. Disability and Rehabilitation 29, 20–21 (January 2007), 1604–1615. https://doi.org/10.1080/09638280701618794
[91]
Spandana Singh. 2019. Everything in Moderation: An Analysis of How Internet Platforms Are Using Artificial Intelligence to Moderate User-Generated Content. New America.
[92]
Todd Spangler. 2018. ESPN+ to Live-Stream ‘League of Legends’ Esports Events Under New, Non-Exclusive Pact. Variety. Retrieved August 27, 2023 from https://variety.com/2018/digital/news/espn-league-of-legends-esports-disney-1202821402/
[93]
Nicolas P. Suzor. 2010. The role of the rule of law in virtual communities. Berkeley Technology Law Journal 25, 4 (2010), 1818–1886.
[94]
Katie Salen Tekinbaş, Krithika Jagannath, Ulrik Lyngs, and Petr Slovák. 2021. Designing for Youth-Centered Moderation and Community Governance in Minecraft. ACM Trans. Comput.-Hum. Interact. 28, 4 (July 2021), 24:1-24:41. https://doi.org/10.1145/3450290
[95]
Kristen Vaccaro, Christian Sandvig, and Karrie Karahalios. 2020. “At the End of the Day Facebook Does What It Wants”: How Users Experience Contesting Algorithmic Content Moderation. Proceedings of the ACM on Human-Computer Interaction 4, CSCW2 (October 2020). https://doi.org/10.1145/3415238
[96]
Kristen Vaccaro, Ziang Xiao, Kevin Hamilton, and Karrie Karahalios. 2021. Contestability For Content Moderation. Proceedings of the ACM on Human-Computer Interaction 5, CSCW2 (October 2021), 28. https://doi.org/10.1145/3476059
[97]
Sarah Myers West. 2018. Censored, suspended, shadowbanned: User interpretations of content moderation on social media platforms. New Media and Society 20, 11 (2018), 4366–4383. https://doi.org/10.1177/1461444818773059
[98]
Donghee Yvette Wohn. 2019. Volunteer moderators in twitch micro communities: How they get involved, the roles they play, and the emotional labor they experience. In Conference on Human Factors in Computing Systems - Proceedings, May 2019. Association for Computing Machinery. . https://doi.org/10.1145/3290605.3300390
[99]
Bingjie Yu, Katta Spiel, and Leon Watts. 2020. Supporting Care as a Layer of Concern: Nurturing Attitudes in Online Community Moderation. Proceedings of CHI EA '20: Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems. https://doi.org/10.1145/3334480.3383009
Index Terms
- Community Begins Where Moderation Ends: Peer Support and Its Implications for Community-Based Rehabilitation
Recommendations
Practicing Moderation: Community Moderation as Reflective Practice
CSCW1Many types of online communities rely on volunteer moderators to manage the community and maintain behavioral standards. While prior work has shown that community moderators often develop a deep understanding of the goals of their moderation context and ...
Community Acknowledgment: Engaging Community Members in Volunteer Acknowledgment
GROUPVolunteers in non-profit groups are a valuable workforce that contributes to economic development and supports people in need in the U.S. However, many non-profit groups face challenges including engaging and sustaining volunteer participation, as well ...
The influences of participation and moderation on the development of a sense of virtual community
Sense of virtual community SOVC is an important indicator of website satisfaction and leads to higher levels of trust online and website use. More than 1,000 online users were surveyed about their activities in web forums, particularly how they view and ...
Comments
Information & Contributors
Information
Published In
May 2024
18961 pages
ISBN:9798400703300
DOI:10.1145/3613904
Copyright © 2024 ACM.
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].
Sponsors
Publisher
Association for Computing Machinery
New York, NY, United States
Publication History
Published: 11 May 2024
Check for updates
Author Tags
Qualifiers
- Research-article
- Research
- Refereed limited
Data Availability
Video Presentation: Video Presentation https://dl.acm.org/doi/10.1145/3613904.3642675#3613904.3642675-talk-video.mp4
Funding Sources
Conference
Acceptance Rates
Overall Acceptance Rate 6,199 of 26,314 submissions, 24%
Contributors
Other Metrics
Bibliometrics & Citations
Bibliometrics
Article Metrics
- 0Total Citations
- 399Total Downloads
- Downloads (Last 12 months)399
- Downloads (Last 6 weeks)89
Reflects downloads up to 09 Aug 2024
Other Metrics
Citations
View Options
Get Access
Login options
Check if you have access through your login credentials or your institution to get full access on this article.
Sign inFull Access
View options
View or Download as a PDF file.
PDFeReader
View online with eReader.
eReaderFull Text
View this article in Full Text.
Full TextHTML Format
View this article in HTML Format.
HTML Format