Journal of Operations Management

A chasm is growing between the advanced technologies available for improving manufacturing operations and those effectively used in practice. The vision of Industry 4.0 is to mobilize industry to seek out these possibilities for improvement and to ...

Digital technology has enabled significant productivity gains in many industries. Manufacturers have benefited from robotics, and service businesses have benefited from self‐service technologies. An area that has seen only meager productivity ...

The implementation of digital transformation programs requires careful allocation of software developers to a variety of digital products and services with different levels of modularity. This paper investigates how deadline orientation (an ...

• The success of digital transformation efforts often requires the development of new software in a quick and iterative manner with high quality and the ability to retain software developers through high job satisfaction.

• The study considers two ...

Our research examines how to integrate human judgment and statistical algorithms for demand planning in an increasingly data‐driven and automated environment. We use a laboratory experiment combined with a field study to compare existing ...

• Human judgment is an essential element of demand forecasting but requires integration into the forecasting process.

• Giving people too much influence may introduce more noise than signal. Our research examines different ways of integrating human ...

Although prior research in operations management has explored the working capital—firm performance relationship, the results from these studies remain inconclusive, with studies finding positive, curvilinear, or even insignificant relationships. ...

• If your firm's working capital policies are not translating into performance gains—look at investments in IT as a way to accelerate such benefits.

• IT can play a dual role in affecting the payoff from working capital—IT to automate and IT to ...

Despite the operational nature of enterprise system (ES) implementation and use, individual employees or work groups may deploy technology workarounds to circumvent inflexibility in or obstacles to using the ES. However, our understanding of the ...