research-article

Better Health Explorer: Designing for Health Information Seekers

Authors:

Patrick Cheong-Iao Pang,

Karin Verspoor,

Shanton ChangAuthors Info & Claims

OzCHI '15: Proceedings of the Annual Meeting of the Australian Special Interest Group for Computer Human Interaction

Pages 588 - 597

https://doi.org/10.1145/2838739.2838772

Published: 07 December 2015 Publication History

Abstract

A vast amount of health information has been published online, yet users often report difficulties in locating information in this particular domain. Based on our prior research, we consider four categories of online health information seekers who demonstrate mixed information needs. Although their searching needs are often well satisfied by entering keywords into search engines, their need to explore information is not so well supported, thus affecting their user experience and satisfaction. In this paper, we propose design principles for supporting the exploration of online health information. We present the rationale and the design process of a web app -- Better Health Explorer -- which is a proof-of-concept app tailored to health information exploration. This work contributes to the design of online health information systems as well as exploratory systems in general.

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Cited By

Afridi AOlsson T(2023)Review of User Interface-Facilitated Serendipity in Recommender SystemsInternational Journal of Interactive Communication Systems and Technologies10.4018/IJICST.32018012:1(1-19)Online publication date: 17-Mar-2023
https://dl.acm.org/doi/10.4018/IJICST.320180
Pang PMunsie MChang STanner CWalker C(2023)Participatory Design and Evaluation of the “Stem Cells Australia” Website for Delivering Complex Health Knowledge: Mixed Methods StudyJournal of Medical Internet Research10.2196/4473325(e44733)Online publication date: 20-Jul-2023
https://doi.org/10.2196/44733
Min AMiller WRocha LBörner KBrattig Correia RShih P(2023)Understanding Contexts and Challenges of Information Management for Epilepsy CareProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580949(1-15)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580949
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Index Terms

Better Health Explorer: Designing for Health Information Seekers
1. Human-centered computing

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cover image ACM Other conferences

OzCHI '15: Proceedings of the Annual Meeting of the Australian Special Interest Group for Computer Human Interaction

December 2015

691 pages

ISBN:9781450336734

DOI:10.1145/2838739

Copyright © 2015 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction
HFESA: Human Factors and Ergonomics Society of Australia Inc.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 December 2015

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OzCHI '15

OzCHI '15: The Annual Meeting of the Australian Special Interest Group for Computer Human Interaction

December 7 - 10, 2015

VIC, Parkville, Australia

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OzCHI '15 Paper Acceptance Rate 47 of 97 submissions, 48%;

Overall Acceptance Rate 362 of 729 submissions, 50%

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Cited By

Afridi AOlsson T(2023)Review of User Interface-Facilitated Serendipity in Recommender SystemsInternational Journal of Interactive Communication Systems and Technologies10.4018/IJICST.32018012:1(1-19)Online publication date: 17-Mar-2023
https://dl.acm.org/doi/10.4018/IJICST.320180
Pang PMunsie MChang STanner CWalker C(2023)Participatory Design and Evaluation of the “Stem Cells Australia” Website for Delivering Complex Health Knowledge: Mixed Methods StudyJournal of Medical Internet Research10.2196/4473325(e44733)Online publication date: 20-Jul-2023
https://doi.org/10.2196/44733
Min AMiller WRocha LBörner KBrattig Correia RShih P(2023)Understanding Contexts and Challenges of Information Management for Epilepsy CareProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580949(1-15)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580949
Pretorius CMcCashin DCoyle D(2022)Supporting personal preferences and different levels of need in online help-seeking: a comparative study of help-seeking technologies for mental healthHuman–Computer Interaction10.1080/07370024.2022.207773339:5-6(288-309)Online publication date: 5-Aug-2022
https://doi.org/10.1080/07370024.2022.2077733
Alfano MLenzitti BTaibi DHelfert M(2021)On-Line Retrieval of Health Information Based on Language Complexity, Information Customization and Information QualityInformation and Communication Technologies for Ageing Well and e-Health10.1007/978-3-030-70807-8_1(1-20)Online publication date: 26-Feb-2021
https://doi.org/10.1007/978-3-030-70807-8_1
Chi YHe DXiao FZou NArriaga R(2020)Connections and Disconnections between Online Health Information Seeking and Offline ConsequencesProceedings of the 14th EAI International Conference on Pervasive Computing Technologies for Healthcare10.1145/3421937.3421982(73-84)Online publication date: 18-May-2020
https://dl.acm.org/doi/10.1145/3421937.3421982
Terolli EErnst PWeikum G(2020)Focused Query Expansion with Entity Cores for Patient-Centric Health SearchThe Semantic Web – ISWC 202010.1007/978-3-030-62419-4_31(547-564)Online publication date: 2-Nov-2020
https://dl.acm.org/doi/10.1007/978-3-030-62419-4_31
Alfano MLenzitti BTaibi DHelfert M(2020)Language Complexity in On-line Health Information RetrievalInformation and Communication Technologies for Ageing Well and e-Health10.1007/978-3-030-52677-1_5(79-100)Online publication date: 8-Jul-2020
https://doi.org/10.1007/978-3-030-52677-1_5
Alfano MLenzitti BTaibi DHelfert M(2019)Provision of Tailored Health Information for Patient EmpowermentProceedings of the 20th International Conference on Computer Systems and Technologies10.1145/3345252.3345301(213-220)Online publication date: 21-Jun-2019
https://dl.acm.org/doi/10.1145/3345252.3345301
Singh AGibbs JBlandford ABrewster SFitzpatrick GCox AKostakos V(2019)Emotion and Experience in Negotiating HIV-Related Digital ResourcesProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300829(1-14)Online publication date: 2-May-2019
https://dl.acm.org/doi/10.1145/3290605.3300829
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