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A Real-Time IVR Platform for Community Radio

CHI '16: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems

Pages 343 - 354

https://doi.org/10.1145/2858036.2858585

Published: 07 May 2016 Publication History

Abstract

Interactive Voice Response (IVR) platforms have been widely deployed in resource-limited settings. These systems tend to afford asynchronous push interactions, and within the context of health, provide medication reminders, descriptions of symptoms and tips on self-management. Here, we present the development of an IVR system for resource-limited settings that enables real-time, synchronous interaction. Inspired by community radio, and calls for health systems that are truly local, we developed "Sehat ki Vaani". Sehat ki Vaani is a real-time IVR platform that enables hosting and participation in radio chat shows on community-led topics. We deployed Sehat ki Vaani with two communities in North India on topics related to the management of Type 2 diabetes and maternal health. Our deployments highlight the potential for synchronous IVR systems to offer community connection and localised sharing of experience, while also highlighting the complexity of producing, hosting and participating in radio shows in real time through IVR. We discuss the relative strengths and weaknesses of synchronous IVR systems, and highlight lessons learnt for interaction design in this area.

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Cited By

Bagalkot NShinde SVerdezoto NManuel GRamakka MIitumba NOrtega DDinesh TDensmore M(2024)Collective Infrastructural Speculations: A Situated Understanding of Pasts, Presents & Futures of Resilient Community Networks.Proceedings of the Participatory Design Conference 2024: Full Papers - Volume 110.1145/3666094.3666111(159-172)Online publication date: 11-Aug-2024
https://dl.acm.org/doi/10.1145/3666094.3666111
Kaur JSharma PKumar VDuggal MDiamond-Smith NEl Ayadi AVosburg KSingh P(2024)Exploring the Role of Chatbots in Tackling COVID-19 Vaccine Hesitancy among Pregnant and Breastfeeding Women in Rural Northern IndiaProceedings of the ACM on Human-Computer Interaction10.1145/36373328:CSCW1(1-29)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637332
Richardson DIslam MCumbo BShrestha PVarghese DBartindale TOlivier P(2024)A Design Vocabulary for Scaffolding Group Interaction Archetypes through Synchronous TelephonyProceedings of the ACM on Human-Computer Interaction10.1145/36372898:CSCW1(1-22)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637289
Show More Cited By

Index Terms

A Real-Time IVR Platform for Community Radio
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing systems and tools
      1. Synchronous editors
2. Information systems
  1. Information systems applications
    1. Collaborative and social computing systems and tools
      1. Synchronous editors

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cover image ACM Conferences

CHI '16: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems

May 2016

6108 pages

ISBN:9781450333627

DOI:10.1145/2858036

General Chairs:
Jofish Kaye
Yahoo
,
Allison Druin
University of Maryland / National Park Service
,
Program Chairs:
Cliff Lampe
University of Michigan
,
Dan Morris
Microsoft
,
Juan Pablo Hourcade
University of Iowa

Copyright © 2016 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

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Published: 07 May 2016

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DEITy, Government of India
EPSRC

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CHI'16

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SIGCHI

CHI'16: CHI Conference on Human Factors in Computing Systems

May 7 - 12, 2016

California, San Jose, USA

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CHI '16 Paper Acceptance Rate 565 of 2,435 submissions, 23%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

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https://dl.acm.org/doi/10.1145/3666094.3666111
Kaur JSharma PKumar VDuggal MDiamond-Smith NEl Ayadi AVosburg KSingh P(2024)Exploring the Role of Chatbots in Tackling COVID-19 Vaccine Hesitancy among Pregnant and Breastfeeding Women in Rural Northern IndiaProceedings of the ACM on Human-Computer Interaction10.1145/36373328:CSCW1(1-29)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637332
Richardson DIslam MCumbo BShrestha PVarghese DBartindale TOlivier P(2024)A Design Vocabulary for Scaffolding Group Interaction Archetypes through Synchronous TelephonyProceedings of the ACM on Human-Computer Interaction10.1145/36372898:CSCW1(1-22)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637289
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