research-article

Phone vs. Tangible in Museums: A Comparative Study

Authors:

Daniela Petrelli,

Sinead O'BrienAuthors Info & Claims

CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

Paper No.: 112, Pages 1 - 12

https://doi.org/10.1145/3173574.3173686

Published: 19 April 2018 Publication History

Abstract

Despite years of HCI research on digital technology in museums, it is still unclear how different interactions impact on visitors'. A comparative evaluation of smart replicas, phone app and smart cards looked at the personal preferences, behavioural change, and the appeal of mobiles in museums. 76 participants used all three interaction modes and gave their opinions in a questionnaire; participants interaction was also observed. The results show the phone is the most disliked interaction mode while tangible interaction (smart card and replica combined) is the most liked. Preference for the phone favour mobility to the detriment of engagement with the exhibition. Different behaviours when interacting with the phone or the tangibles where observed. The personal visiting style appeared to be only marginally affected by the device. Visitors also expect museums to provide the phones against the current trend of developing apps in a "bring your own device" approach.

Supplementary Material

suppl.mov (pn1745.mp4)

Supplemental video

Download
261.19 MB

References

[1]

Archeomatica 2016 Museo Glass Beacon: indagine sul gradimento della visita in realtá aumentata ai Mercati di Traiano https://www.archeomatica.it/musei/museoglass-beacon-indagine-gradimento-della-visita-realtaaumentata-mercati-di-traiano (accessed 15.9.2017)

[2]

Virginia Braun and Victoria Clarke. 2006. Using thematic analysis in psychology. Qualitative research in psychology, 3(2), 77--101.

[3]

Carlotta Capurro, Dries Nollet and Daniel Pletinkx 2015. Tangible interfaces for digital museum applications The Virtex and Virtex Light systems in the Keys to Rome exhibition. Proc of Digital Heritage, Granada, IEEE, 271--276.

[4]

Luigina Ciolfi, Gabriela Avram, Laura Maye, Nicholas Dulake, Mark T. Marshall, Dick van Dijk, D. and Fiona McDermott. 2016. Articulating Co-Design in Museums: Reflection on Two Participatory Processes, Proceedings of CSCW 2016, New York: ACM, 13--25.

Digital Library

[5]

Luigina Ciolfi and Marc McLoughlin. 2012. Of Turf Fires, Fine Linen and Porter Cake: Design for Living History, ACM Interactions, XIX.5 September + October, 18--21.

Digital Library

[6]

Deloitte Global Mobile Consumer Survey 2016, NL edition.https://www2.deloitte.com/content/dam/Deloitt e/nl/Documents/technology-mediatelecommunications/deloitte-nl-tmt-global-mobileconsumer-survey-2016.pdf (accessed 14.9.2017)

[7]

Lotte de Reus, Jouke Verlinden, Maaike Roozenburg. 2013 Nonlinear stories told by cups and saucers: Smart Replicas with responsive 3D audio. Ar{t} Magazine, 3, 34--39.

[8]

Maria Economou and E. Meintani. 2011. Promising beginning? Evaluating museum mobile phone apps. Proc. of Rethinking Technology in Museums 2011: Emerging experiences, Limerick, Ireland, 26--27 May 2011.

[9]

John Falk. 2009 Identity and the Museum Visitor Experience, Left Coast Press.

[10]

Kieran Ferris, Liam Bannon, Luigina Ciolfi, Paul Gallagher, Tony Hall, and Marilyn Lennon. 2004. Shaping experiences in the hunt museum: a design case study. In Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques (DIS '04). ACM, 205--214.

Digital Library

[11]

Lesley Fosh, Steve Benford, Stuart Reeves, Boriana Koleva and Patrick Brundell. 2013. 'See Me, Feel Me, Touch Me, Hear Me': Trajectories and Interpretations in a Sculpture Garden. In Proceedings of SIGCHI Conference on Human Factors in Computing Systems (CHI '13), 149--158.

Digital Library

[12]

Gallery One, Cleveland Museum of Art. 2013. Video. (7 March 2013.). Retrieved September 22, 2015 from https://www.youtube.com/watch?v=qWJqd6lyJ-E (accessed 15.9.2017)

[13]

Kerry Hannon. 2016 Museums, the New Social Media Darlings. The New York Times, 28 October https://www.nytimes.com/2016/10/30/arts/design/muse ums-the-new-social-media-darlings.html?mcubz=1 (accessed 15.9.2017)

[14]

Adrian Hazzard, Steve Benford and Gary Burnett. 2015 Sculpting a mobile music soundtrack. In Proc. of the SIGCHI Conference on Human Factors in Computing Systems (CHI '15), 387--396.

Digital Library

[15]

Uta Hinrichs and Sheelagh Carpendale 2011. Gestures in the Wild: Studying Multi-touch Gesture Sequences on Interactive Tabletop Exhibit. In Proc. of SIGCHI Conference on Human Factors in Computing Systems (CHI '11), 3023--3032.

Digital Library

[16]

Eva Hornecker. 2008. I don't understand it either but it's cool" -- Visitor Interactions with a Multi-touch Table in a Museum. In Proceedings of IEEE Tabletop, 121--128.

[17]

Jean Ho Chu, Daniel Harley, Jamie Kwan, Melanie McBride, and Ali Mazalek. 2016. Sensing History: Contextualizing Artifacts with Sensory Interactions and Narrative Design. In Proceedings of the 2016 ACM Conference on Designing Interactive Systems (DIS '16). ACM, 1294--1302.

Digital Library

[18]

Andrew Lewis 2013. What do visitors say about using mobile devices in Museums? V&A -- Victoria and Albert Museum http://www.vam.ac.uk/blog/digitalmedia/museum-visitors-using-mobile (accessed 15.9.2017)

[19]

David McGookin, Koray Tahiroălu, Tuomas Vaittinen, Mikko Kytö, Beatrice Monastero, and Juan Carlos Vasquez. 2017. Exploring Seasonality in Mobile Cultural Heritage. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems (CHI '17). ACM, 6101--6105.

Digital Library

[20]

Mark T. Marshall, Nicholas Dulake, Luigina Ciolfi, Daniele Duranti, Daniela Petrelli. 2016. Using Tangible Smart Replicas as Controls for an Interactive Museum Exhibition. In Proceedings of TEI 2016 -- Tenth Anniversary Conference on Tangible, Embedded and Embodied Interaction (TEI16), New York: ACM, 159--167

Digital Library

[21]

NMC Horizon Museum Edition 2016 http://cdn.nmc.org/media/2016-nmc-horizon-reportmuseum-EN.pdf (accessed 15.9.2017)

[22]

Daniela Petrelli, Luigina Ciolfi, Dick van Dijk, Eva Hornecker, Elena Not, Albrecht Schmidt. 2013. Integrating material and digital: a new way for cultural heritage. ACM Interactions, 20(4), 58--63.

Digital Library

[23]

Daniela Petrelli, Nicholas Dulake, Mark T. Marshall, Hub Kockelkorn, Anna Pisetti. 2016. Do it together: The effect of curators, designers, and technologists sharing the making of new interactive visitors' experiences. Proc. of Museums and the Web 2016 (MW2016) http://mw2016.museumsandtheweb.com/paper/do-ittogether-the-effect-of-curators-designers-andtechnologists-sharing-the-making-of-new-interactivevisitors-experiences/ (accessed 11.12.2017)

[24]

Daniela Petrelli and Elena Not. 2005. User-centred design of flexible hypermedia for a mobile guide: reflections on the HyperAudio experience. UMUAI User Modeling and User-Adapted Interaction 15(3--4), 303--338

Digital Library

[25]

Daniela Petrelli, Mark T. Marshall, Sinead O'Brien, Patrick McEntaggart, Ian Gwilt. 2016. Tangible data souvenirs as a bridge between a physical museum visit and online digital experience. Personal and Ubiquitous Computing, 1--15.

Digital Library

[26]

Daniela Petrelli, Alessandro Soranzo, Luigina Ciolfi and John Reidy. 2016. Exploring the aesthetics of tangible interaction: experiments on the perception of hybrid objects. In Proc. Tangible, Embedded and Embodied Interaction TEI 2016. ACM Press.

Digital Library

[27]

Margaret H. Szymanski, Paul M. Aoki, Rebecca E. Grinter, Amy Hurst, James Thornton, and Alison Woodruff. 2007. Sotto Voce: Facilitating Social Learning in a Historic House. Computer Supported Cooperative Work, 17: 5--34.

Digital Library

[28]

Scott Sayre. 2015 Bring it on: Ensuring the success of BYOD programming in the musuem environment. Proc. Of Museums and the Web. http://mw2015.museumsandtheweb.com/paper/bringit-on-ensuring-the-success-of-byod-programming-inthe-museum-environment/ (accessed 15.9.2017)

[29]

Beverly Serrell and Britt Raphling. 1992 Computers on the Exhibit Floor. Curator -- The Museum Journal, 35, 3: 181--189.

[30]

Smithsonian Institution. 2002. The Making of Exhibitions: Purpose, Structure, Role, and Process. http://www.si.edu/content/opanda/docs/rpts2002/02.10. makingexhibitions.final.pdf (accessed 15.9.2017)

[31]

Neal Stimler. 2013 Seeing the Met through Glass. http://www.metmuseum.org/blogs/digitalunderground/posts/2013/seeing-the-met-through-glass (accessed 15.9.2017)

[32]

Robyn Taylor, John Bowers, Bettina Nissen, Gavin Wood, Qasim Chaudhry, Peter Wright, Lindsey Bruce, Sarah Glynn, Helen Mallinson, and Roy Bearpark. 2015. Making Magic: Designing for Open Interactions in Museum Settings. In Proceedings of the 2015 ACM SIGCHI Conference on Creativity and Cognition (C&C '15). ACM, 313--322.

Digital Library

[33]

Eliseo Veron and Martine Lavasseur. 1983. Ethnographie de l'exposition, Bibliotheque Public d'Information, Centre George Pompidou, Paris.

[34]

Dirk vom Lehn and Christian Heath. 2003. Displacing the object: mobile technology and interpretive resources. Proc. of Cultural Institution and Digital Technology.http://www.archimuse.com/publishing/ichi m03/088C.pdf

[35]

Philipp Wacker, Kerstin Kreutz, Florian Heller, and Jan Borchers. 2016. Maps and Location: Acceptance of Modern Interaction Techniques for Audio Guides. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (CHI '16). ACM, 10671071.

Digital Library

[36]

Ron Wakkary and Marek Hatala. 2007. Situated play in a tangible interface and adaptive audio museum guide. Personal and Ubiquitous Computing, 11, 171--191.

Digital Library

[37]

Ron Wakkary, Marek Hatala, Kevin Muise, Karen Tanenbaum, Greg Corness, Bardia Mohabbati and Jim Budd. 2009. Kurio: A Museum Guide for Families. In Proceedings of Tangible, Embedded and Embodied Interaction (TEI'09), ACM, 215--222.

Digital Library

[38]

Alexandra Weilenmann, Thomas Hillman, and Beata Jungselius. 2013. Instagram at the museum: communicating the museum experience through social photo sharing. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '13). ACM, 1843--1852.

Digital Library

[39]

Massimo Zancanaro, Tzvika Kuflik, Zvi Boger, Dina Goren-Bar and Dan Goldwasser, Analyzing Museum Visitors' Behaviour Pattern, Proceedings of the User Modeling UM 2007, LNAI 4511 (2207) 238--246.

Digital Library

Cited By

Neamțu CComes RPopovici DBăutu ELiliana MSyrotnik APopovici M(2024)Evaluating User Experience in the Context of Cultural Heritage Dissemination Using Extended Reality: A Case Study of the Dacian Bronze Matrix with Hollow DesignJournal on Computing and Cultural Heritage 10.1145/363993317:2(1-21)Online publication date: 9-Jan-2024
https://dl.acm.org/doi/10.1145/3639933
Kotut LBhatti NHassan THaqq DSaaty M(2024)Griot-Style Methodology: Longitudinal Study of Navigating Design With Unwritten StoriesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642682(1-14)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642682
Kim JLee CKim JHong J(2024)Interactive description to enhance accessibility and experience of deaf and hard-of-hearing individuals in museumsUniversal Access in the Information Society10.1007/s10209-023-00983-223:2(913-926)Online publication date: 1-Jun-2024
https://dl.acm.org/doi/10.1007/s10209-023-00983-2
Show More Cited By

Index Terms

Phone vs. Tangible in Museums: A Comparative Study
1. Human-centered computing

Recommendations

Crafting Tangible Interaction to Prompt Visitors' Engagement in House Museums
TEI '16: Proceedings of the TEI '16: Tenth International Conference on Tangible, Embedded, and Embodied Interaction

This research explores design opportunities where tangible interaction enables new ways to engage visitors with the stories and artefacts on display, not in a museum as such, but within a house museum -- a particular type of heritage site where I ...
Smart Objects and Replicas: A Survey of Tangible and Embodied Interactions in Museums and Cultural Heritage Sites
Tangible and embodied interactions are areas of research within HCI and interaction design. They refer to a way in which interacting with computer systems is closer to the way we interact with the real world. Instead of using devices such as a computer or ...
Impact of mobile tangible slider design and its reachability on pointing performance
IHM '16: Actes de la 28ième conference francophone sur l'Interaction Homme-Machine

Touch interaction is almost omnipresent on mobile devices and technological advances have made screens bigger. The users can then interact with more content displayed on screen but it is more difficult for the users to reach all the parts of the screen ...

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences

CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

April 2018

8489 pages

ISBN:9781450356206

DOI:10.1145/3173574

General Chairs:
Regan Mandryk
University of Saskatchewan, Canada
,
Mark Hancock
University of Waterloo, Canada
,
Program Chairs:
Mark Perry
Brunel University London, UK
,
Anna Cox
University College London, UK

Copyright © 2018 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 19 April 2018

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Badges

Honorable Mention

Author Tags

Qualifiers

Research-article

Funding Sources

EU FP7

Conference

CHI '18

Sponsor:

SIGCHI

CHI '18: CHI Conference on Human Factors in Computing Systems

April 21 - 26, 2018

Montreal QC, Canada

Acceptance Rates

CHI '18 Paper Acceptance Rate 666 of 2,590 submissions, 26%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

Upcoming Conference

CHI 2025

Sponsor:
sigchi

ACM CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

43
Total Citations
View Citations
1,204
Total Downloads

Downloads (Last 12 months)59
Downloads (Last 6 weeks)5

Reflects downloads up to 11 Feb 2025

Other Metrics

View Author Metrics

Citations

Cited By

Neamțu CComes RPopovici DBăutu ELiliana MSyrotnik APopovici M(2024)Evaluating User Experience in the Context of Cultural Heritage Dissemination Using Extended Reality: A Case Study of the Dacian Bronze Matrix with Hollow DesignJournal on Computing and Cultural Heritage 10.1145/363993317:2(1-21)Online publication date: 9-Jan-2024
https://dl.acm.org/doi/10.1145/3639933
Kotut LBhatti NHassan THaqq DSaaty M(2024)Griot-Style Methodology: Longitudinal Study of Navigating Design With Unwritten StoriesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642682(1-14)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642682
Kim JLee CKim JHong J(2024)Interactive description to enhance accessibility and experience of deaf and hard-of-hearing individuals in museumsUniversal Access in the Information Society10.1007/s10209-023-00983-223:2(913-926)Online publication date: 1-Jun-2024
https://dl.acm.org/doi/10.1007/s10209-023-00983-2
Merchán MMerchán PPérez E(2023)Serious Games to Enhance Education. Play, Technology and Archaeology in a Spanish museumRevista Colombiana de Educación10.17227/rce.num89-13992(59-85)Online publication date: 1-Sep-2023
https://doi.org/10.17227/rce.num89-13992
Petrelli DRoberts A(2023)Exploring Digital Means to Engage Visitors with Roman Culture: Virtual Reality vs. Tangible InteractionJournal on Computing and Cultural Heritage 10.1145/362536716:4(1-18)Online publication date: 16-Nov-2023
https://dl.acm.org/doi/10.1145/3625367
Tsenova VWood GKirk D(2023)Loci Stories: Exploring Design for Polyvocality Proceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3596114(15-30)Online publication date: 10-Jul-2023
https://dl.acm.org/doi/10.1145/3563657.3596114
Xu NLiang JShuai KLi YYan J(2023)HeritageSite AR: An Exploration Game for Quality Education and Sustainable Cultural Heritage✱Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3583837(1-8)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544549.3583837
Shimizu KNaruse SNishida JKasahara S(2023)Morphing Identity: Exploring Self-Other Identity Continuum through Interpersonal Facial Morphing ExperienceProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580853(1-15)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580853
Xu NLi YWei XXie LYu LLiang H(2023)CubeMuseum AR: A Tangible Augmented Reality Interface for Cultural Heritage Learning and Museum GiftingInternational Journal of Human–Computer Interaction10.1080/10447318.2023.217135040:6(1409-1437)Online publication date: 6-Feb-2023
https://doi.org/10.1080/10447318.2023.2171350
Poulopoulos VWallace M(2022)Social Media Analytics as a Tool for Cultural Spaces—The Case of Twitter Trending TopicsBig Data and Cognitive Computing10.3390/bdcc60200636:2(63)Online publication date: 2-Jun-2022
https://doi.org/10.3390/bdcc6020063
Show More Cited By

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Figures

Tables

Media

View Table of Conten