research-article

Complex Mediation in the Formation of Political Opinions

Authors:

Bonnie NardiAuthors Info & Claims

CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

Paper No.: 636, Pages 1 - 15

https://doi.org/10.1145/3173574.3174210

Published: 21 April 2018 Publication History

Abstract

The Internet plays an important role in the formation of political opinions by supporting citizens in discovering diverse political information and opinions. However, the echo chamber effect has become of increasing concern, referring to the tendency for people to encounter opinions and information similar to their own online. It remains poorly understood how ordinary citizens use the Internet in the formation of political opinions. To answer this question, we conducted an interview study with 32 Chinese citizens. We found that participants used complex strategies to coordinate personal networks and technologies in specific ways to better understand political events. To analyze this phenomenon, we draw on Bødker and Andersen's model of complex mediation which describes how multiple mediators including people and artifacts work together to mediate an activity. We discuss how complex mediation supported participants in informing their political opinions. We derive design implications for supporting people to form political opinions.

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Index Terms

Complex Mediation in the Formation of Political Opinions
1. Human-centered computing

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CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

April 2018

8489 pages

ISBN:9781450356206

DOI:10.1145/3173574

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University of Saskatchewan, Canada
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Brunel University London, UK
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University College London, UK

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Kou YGui XChen YNardi BBrewster SFitzpatrick GCox AKostakos V(2019)Turn to the Self in Human-Computer InteractionProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300711(1-15)Online publication date: 2-May-2019
https://dl.acm.org/doi/10.1145/3290605.3300711
Gray CChivukula SBrewster SFitzpatrick GCox AKostakos V(2019)Ethical Mediation in UX PracticeProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300408(1-11)Online publication date: 2-May-2019
https://dl.acm.org/doi/10.1145/3290605.3300408

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