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”I am Definitely Manipulated, Even When I am Aware of it. It’s Ridiculous!” - Dark Patterns from the End-User Perspective

Authors:

Kerstin Bongard-Blanchy,

Salvador Rivas,

Sophie Doublet,

Vincent Koenig,

Gabriele LenziniAuthors Info & Claims

DIS '21: Proceedings of the 2021 ACM Designing Interactive Systems Conference

Pages 763 - 776

https://doi.org/10.1145/3461778.3462086

Published: 28 June 2021 Publication History

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Abstract

Online services pervasively employ manipulative designs (i.e., dark patterns) to influence users to purchase goods and subscriptions, spend more time on-site, or mindlessly accept the harvesting of their personal data. To protect users from the lure of such designs, we asked: are users aware of the presence of dark patterns? If so, are they able to resist them? By surveying 406 individuals, we found that they are generally aware of the influence that manipulative designs can exert on their online behaviour. However, being aware does not equip users with the ability to oppose such influence. We further find that respondents, especially younger ones, often recognise the ”darkness” of certain designs, but remain unsure of the actual harm they may suffer. Finally, we discuss a set of interventions (e.g., bright patterns, design frictions, training games, applications to expedite legal enforcement) in the light of our findings.

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Cited By

Knyzelis M(2024)CREATIVE MANIPULATION: A CASE STUDY OF CONFIRMSHAMING AS A DECEPTIVE DESIGN PATTERNCreativity Studies10.3846/cs.2024.2130817:1(335-344)Online publication date: 9-Jan-2024
https://doi.org/10.3846/cs.2024.21308
Kelly DRubin V(2024)Identifying Dark Patterns in User Account Disabling Interfaces: Content Analysis ResultsSocial Media + Society10.1177/2056305123122426910:1Online publication date: 27-Jan-2024
https://doi.org/10.1177/20563051231224269
McDaniel BRadesky JPater JGalovan AHarrison ACornet VReining LSchaller ADrouin M(2024)Heavy Users, Mobile Gamers, and Social Networkers: Patterns of Objective Smartphone Use in Parents of Infants and Associations With Parent Depression, Sleep, Parenting, and Problematic Phone UseHuman Behavior and Emerging Technologies10.1155/2024/36019692024:1Online publication date: 10-Sep-2024
https://doi.org/10.1155/2024/3601969
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cover image ACM Conferences

DIS '21: Proceedings of the 2021 ACM Designing Interactive Systems Conference

June 2021

2082 pages

ISBN:9781450384766

DOI:10.1145/3461778

Editors:
Wendy Ju
Jacobs Technion-Cornell Institute at Cornell Tech
,
Lora Oehlberg
University of Calgary
,
Sean Follmer
Stanford University
,
Sarah Fox
Carnegie Mellon University
,
Stacey Kuznetsov
Arizona State University

Copyright © 2021 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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Published: 28 June 2021

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DIS '21: Designing Interactive Systems Conference 2021

June 28 - July 2, 2021

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Cited By

Knyzelis M(2024)CREATIVE MANIPULATION: A CASE STUDY OF CONFIRMSHAMING AS A DECEPTIVE DESIGN PATTERNCreativity Studies10.3846/cs.2024.2130817:1(335-344)Online publication date: 9-Jan-2024
https://doi.org/10.3846/cs.2024.21308
Kelly DRubin V(2024)Identifying Dark Patterns in User Account Disabling Interfaces: Content Analysis ResultsSocial Media + Society10.1177/2056305123122426910:1Online publication date: 27-Jan-2024
https://doi.org/10.1177/20563051231224269
McDaniel BRadesky JPater JGalovan AHarrison ACornet VReining LSchaller ADrouin M(2024)Heavy Users, Mobile Gamers, and Social Networkers: Patterns of Objective Smartphone Use in Parents of Infants and Associations With Parent Depression, Sleep, Parenting, and Problematic Phone UseHuman Behavior and Emerging Technologies10.1155/2024/36019692024:1Online publication date: 10-Sep-2024
https://doi.org/10.1155/2024/3601969
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https://dl.acm.org/doi/10.1145/3660342
Krauß VSaeghe PBoden AKhamis MMcGill MGugenheimer JNebeling M(2024)What Makes XR Dark? Examining Emerging Dark Patterns in Augmented and Virtual Reality through Expert Co-DesignACM Transactions on Computer-Human Interaction10.1145/366034031:3(1-39)Online publication date: 22-Apr-2024
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Sánchez Chamorro LToebosch RLallemand C(2024)Manipulative Design and Older Adults: Co-Creating Magic Machines to Understand Experiences of Online ManipulationProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661513(668-684)Online publication date: 1-Jul-2024
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Sanchez Chamorro LLallemand CGray C(2024)"My Mother Told Me These Things are Always Fake" - Understanding Teenagers' Experiences with Manipulative DesignsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3660704(1469-1482)Online publication date: 1-Jul-2024
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Lu YZhang CYang YYao YLi T(2024)From Awareness to Action: Exploring End-User Empowerment Interventions for Dark Patterns in UXProceedings of the ACM on Human-Computer Interaction10.1145/36373368:CSCW1(1-41)Online publication date: 26-Apr-2024
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