extended-abstract

Challenges, Tensions, and Opportunities in Designing Ecosystems to Support the Management of Complex Health Needs

Authors:

Andrew B.L. Berry,

Clara Caldeira,

Rosa I. Arriaga,

Eleanor R. Burgess,

Patricia Franklin,

Andrew D Miller,

Nervo VerdezotoAuthors Info & Claims

CHI EA '22: CHI Conference on Human Factors in Computing Systems Extended Abstracts

Article No.: 71, Pages 1 - 7

https://doi.org/10.1145/3491101.3503714

Published: 28 April 2022 Publication History

Abstract

The intertwined and sometimes contradictory work of managing complex health needs (e.g., discordant, enigmatic, and/or rare conditions) creates many challenges for patients, caregivers, and healthcare providers. While researchers have created interventions such as technologies and services to address particular health needs, interventions must be designed to better account for gaps in technologies and interdependencies across health needs. In this workshop we will adopt an ecosystems perspective to better understand the nature of complex needs and how to support the management of those needs through holistic and multi-faceted support. Using a hands-on design sprint technique, participants will (1) map out different complex care ecosystems, (2) generate ideas for technologies, services, and other multi-faceted interventions to address gaps in those ecosystems, and (3) choose the most promising ideas to further develop and refine. We will close by reflecting together on what we have created, our approaches to design, and the theories and concepts that shaped our approaches. Through this process, we will collectively generate an agenda for research and design to better support the management of complex health needs.

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Index Terms

Challenges, Tensions, and Opportunities in Designing Ecosystems to Support the Management of Complex Health Needs
1. Applied computing
  1. Life and medical sciences
    1. Health informatics
2. Human-centered computing

Index terms have been assigned to the content through auto-classification.

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cover image ACM Conferences

CHI EA '22: Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems

April 2022

3066 pages

ISBN:9781450391566

DOI:10.1145/3491101

Editors:
Simone Barbosa
PUC-Rio, Brazil
,
Cliff Lampe
University of Michigan, USA
,
Caroline Appert
Université Paris-Saclay, France
,
David A. Shamma
Toyota Research Institute, USA

Copyright © 2022 Owner/Author.

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Published: 28 April 2022

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Smith CMiller Hillberg HLevonian Z(2023)"Thoughts & Prayers" or " ❤️ & 🙏 ": How the Release of New Reactions on CaringBridge Reshapes Supportive Communication in Health CrisesProceedings of the ACM on Human-Computer Interaction10.1145/36100357:CSCW2(1-39)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610035
Theil AAnderton CCreed COlson NHolt RSarcar S(2023)Accessibility Research and Users with Multiple Disabilities or Complex NeedsProceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3597638.3615651(1-6)Online publication date: 22-Oct-2023
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Gui XLuo YDing XAbdullah SDixon EBardzell S(2023)Designing for and Reflecting upon Resilience in Health and WellbeingCompanion Publication of the 2023 ACM Designing Interactive Systems Conference10.1145/3563703.3591456(135-137)Online publication date: 10-Jul-2023
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Theil ACreed CShaqura MOlson NHolt RSarcar SMurray S(2022)Multidisciplinary Perspectives on Designing Accessible Systems for Users with Multiple Impairments: Grand Challenges and Opportunities for Future ResearchProceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3517428.3550405(1-6)Online publication date: 23-Oct-2022
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