research-article

Open access

Imagining Caring Futures for Frontline Health Work

Authors:

Pushpendra Singh, and

Neha KumarAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 6, Issue CSCW2

Article No.: 480, Pages 1 - 30

https://doi.org/10.1145/3555581

Published: 11 November 2022 Publication History

Abstract

Care workers are increasingly using digital technology in their daily lives, for monitoring, financial compensation, training, coordination, and more. State and corporate actors have invested significant resources to enable this digital shift, particularly during the COVID-19 pandemic. However, care work has remained chronically underpaid, and continues to rely on women from minoritized and marginalized backgrounds. Our paper examines how care workers carefully navigate digitization, precarity, and complex social relationships, in an attempt to care for their communities and each other. We analyze the emerging digital ecosystem for frontline health workers in India during the COVID-19 pandemic where these dynamics have been highly visible. Our research draws attention to four interconnected ways in which workers practiced care, by directing their efforts towards survival, resilience, advocacy, and/or resistance. We suggest these also as care orientations that can be adopted by researchers and practitioners, to critically reflect on and direct technology design towards enabling more caring futures, for (and with) workers and communities.

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Karusala NUpadhyay SVeeraraghavan RGajos K(2024)Understanding Contestability on the Margins: Implications for the Design of Algorithmic Decision-making in Public ServicesProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641898(1-16)Online publication date: 11-May-2024
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Index Terms

Imagining Caring Futures for Frontline Health Work
1. Human-centered computing

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 6, Issue CSCW2

CSCW

November 2022

8205 pages

EISSN:2573-0142

DOI:10.1145/3571154

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Jeff Nichols
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Published: 11 November 2022

Published in PACMHCI Volume 6, Issue CSCW2

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Cited By

Gupta MKarnatak NJain M(2024)Understanding the Technology-Mediated Home Phlebotomy Ecosystem in IndiaProceedings of the ACM on Human-Computer Interaction10.1145/36374218:CSCW1(1-26)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637421
Varanasi RDell NVashistha A(2024)Saharaline: A Collective Social Support Intervention for Teachers in Low-Income Indian SchoolsProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642617(1-20)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642617
Karusala NUpadhyay SVeeraraghavan RGajos K(2024)Understanding Contestability on the Margins: Implications for the Design of Algorithmic Decision-making in Public ServicesProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641898(1-16)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3641898
Bertelsen PBossen CKnudsen CPedersen A(2024)Data work and practices in healthcare: A scoping reviewInternational Journal of Medical Informatics10.1016/j.ijmedinf.2024.105348184(105348)Online publication date: Apr-2024
https://doi.org/10.1016/j.ijmedinf.2024.105348
Sharma VIsmail A(2023)Lessons from Ph.D. Fieldwork: A Conversation with Dr. Azra IsmailXRDS: Crossroads, The ACM Magazine for Students10.1145/361168830:1(70-73)Online publication date: 20-Oct-2023
https://dl.acm.org/doi/10.1145/3611688
Pendse SKumar NDe Choudhury M(2023)Marginalization and the Construction of Mental Illness Narratives Online: Foregrounding Institutions in Technology-Mediated CareProceedings of the ACM on Human-Computer Interaction10.1145/36101957:CSCW2(1-30)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610195

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