The predominant role of service sector in the country‟s GDP is known to all. India has one of fastest growing service sectors in the world with annual growth rate of above 9% since 2001, which contributed to 57% of GDP in 2012-13.... more
The predominant role of service sector in the country‟s GDP is known to all. India has one of
fastest growing service sectors in the world with annual growth rate of above 9% since 2001,
which contributed to 57% of GDP in 2012-13. Services include value added in wholesale and
retail trade (including hotels and restaurants), transport, and government, financial, professional,
and personal services such as education, health care, and real estate services. Also included are
imputed bank service charges, import duties, and any statistical discrepancies noted by national
compilers as well as discrepancies arising from rescaling. Despite having a very high share of
income, the services sector in India had a lower share of 28.1 per cent in terms of employment;
Tourism plays a major role in service sector. Tourism in India accounts for 6.8 per cent of the
GDP and is the third largest foreign exchange earner for the country. The tourism and hospitality
sector‟s direct contribution to GDP totaled US$ 44.2 billion in 2015. Over 2006–15, direct
contribution is expected to register a CA-GR of 10.5 per cent. The direct contribution of travel
and tourism to GDP is expected to grow 7.2 per cent per an-um to US$ 88.6 billion (2.5 per cent
of GDP) by 2025.
The Indian hotel industry is highly fragmented with a large number of small and unorganized
players accounting for a lion's share. The industry is likely to experience robust growth. The
market is estimated to reach US$ 30 billion by 2015(Research and Markets: Hotel Industry in
India).
fastest growing service sectors in the world with annual growth rate of above 9% since 2001,
which contributed to 57% of GDP in 2012-13. Services include value added in wholesale and
retail trade (including hotels and restaurants), transport, and government, financial, professional,
and personal services such as education, health care, and real estate services. Also included are
imputed bank service charges, import duties, and any statistical discrepancies noted by national
compilers as well as discrepancies arising from rescaling. Despite having a very high share of
income, the services sector in India had a lower share of 28.1 per cent in terms of employment;
Tourism plays a major role in service sector. Tourism in India accounts for 6.8 per cent of the
GDP and is the third largest foreign exchange earner for the country. The tourism and hospitality
sector‟s direct contribution to GDP totaled US$ 44.2 billion in 2015. Over 2006–15, direct
contribution is expected to register a CA-GR of 10.5 per cent. The direct contribution of travel
and tourism to GDP is expected to grow 7.2 per cent per an-um to US$ 88.6 billion (2.5 per cent
of GDP) by 2025.
The Indian hotel industry is highly fragmented with a large number of small and unorganized
players accounting for a lion's share. The industry is likely to experience robust growth. The
market is estimated to reach US$ 30 billion by 2015(Research and Markets: Hotel Industry in
India).
Research Interests:
For a service sector organization, High quality services are essential to survive in any competition. Human resource activities in hotel industry are not just a human touch and serve with smile but they require creativeness, problem... more
For a service sector organization, High quality services are essential to survive in any competition. Human resource activities in hotel industry are not just a human touch and serve with smile but they require creativeness, problem handling and systematic thinking. Present competitive environment goads on the organization to recruit the candidate with relevant competencies and it is a great challenge for them to enhance their competencies to survive in competition. Training is crucial in ensuring the effectiveness and quality of all these practices. In any organization, training has a big impact on all the HR practices. The training for competency development identifies the training needs across key behavioral and technical competencies. The gaps between the individual's capacity and requirement of the current and future roles have been identified and rectified through training programmes. This paper intends to reveal the impact of training programme on competency development on hotel industry.