Saida Echour

This paper represents a state-of-the-art study related to reasons that drive companies to adopt a quality approach according to the ISO 9001 standard. It also presents a literature review of the various research works on the link between the type of motivation for the ISO 9001 certification and thus helps to clarify to what extent this certification has a positive impact on of companies' performance.

In the face of changing economic conditions and tougher markets, organizations must increase their competitiveness, increase their flexibility and improve their performance. All now have performance and continuous improvement objectives. Management standards (ISO 9001) are often associated with heavy and procedural systems. On the contrary, they are powerful performance levers for certified organizations. ISO 9000 defines performance as a “measurable result” which is related to the activities, processes, product management (including services) systems or organizations. The purpose of this article is to review the literature on the relationship between quality approach and organization performance, a discussion on the quality practices and performance are presented and conceptual models are proposed.

In the face of changing economic conditions and tougher markets, organizations must increase their competitiveness, increase their flexibility and improve their performance. All now have performance and continuous improvement objectives. Management standards (ISO 9001) are often associated with heavy and procedural systems. On the contrary, they are powerful performance levers for certified organizations. ISO 9000 defines performance as a "measurable result" which is related to the activities, processes, product management (including services) systems or organizations. The purpose of this article is to review the literature on the relationship between quality approach and organization performance, a discussion on the quality practices and performance are presented and conceptual models are proposed. 129 I. Introduction Despite many years of the ISO 9001 certification of quality management systems around the world, experts still question the benefits and added value of this...

This paper represents a state-of-the-art study related to reasons that drive companies to adopt a quality approach according to the ISO 9001 standard. It also presents a literature review of the various research works on the link between the type of motivation for the ISO 9001 certification and thus helps to clarify to what extent this certification has a positive impact on of companies' performance.

In the face of changing economic conditions and tougher markets, organizations must increase their competitiveness, increase their flexibility and improve their performance. All now have performance and continuous improvement objectives. Management standards (ISO 9001) are often associated with heavy and procedural systems. On the contrary, they are powerful performance levers for certified organizations. ISO 9000 defines performance as a "measurable result" which is related to the activities, processes, product management (including services) systems or organizations. The purpose of this article is to review the literature on the relationship between quality approach and organization performance, a discussion on the quality practices and performance are presented and conceptual models are proposed. 129 I. Introduction Despite many years of the ISO 9001 certification of quality management systems around the world, experts still question the benefits and added value of this certification within organizations. This encourages the proliferation of academic research in this field (ISO 9001,2015). There is a great deal of research on quality management, but the results are far from being fruitful and do not provide clear confirmations of the positive or negative impact of this approach on organizations' performance, given that organizations are subject to the conditions for introducing certification (Rolland & Tran, 2006). The impact of ISO 9001 certification on the organization's performance is a research component that attracts many researchers and drives them to unveil to professionals, reality on the impact of the ISO 9001 certification. In this context, this paper presents a literature review on the impact of the implementation of the quality management system on the company's performance. The first part of this paper describes the concepts and principles of quality management, the second part deals with a literature review about the quality concepts and finally the summary of some research dealing with the link between the quality approach and performance. In the third part, we explain the construction of the conceptual model of the research highlighting the effect of the quality approach on performance.