- Jannis is an Associate Professor of operations strategy at the Royal Institute of Technology, and international consu... moreJannis is an Associate Professor of operations strategy at the Royal Institute of Technology, and international consultant on enterprise competitiveness at ITC (World Trade Organization/UNCTAD).
Following doctoral research at Cambridge on numerical flexibility, Jannis worked in venture capital in London. He has previously explored strategy at Harvard, flexibility and productivity in knowledge-intensive firms at Stanford and Berkeley, the human side lean at Cambridge, high performance organisations in aerospace at Oxford and MIT, and export processing zones at the UN.edit
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes... more
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove ...
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Abstract Competitive pressures and advances in product and process technologies challenge performance management systems in terms of their design and their strategic and operational use. Understanding the roles of such systems is a first... more
Abstract Competitive pressures and advances in product and process technologies challenge performance management systems in terms of their design and their strategic and operational use. Understanding the roles of such systems is a first step in developing and employing the appropriate system capabilities and functions. This paper first identifies the roles a performance measurement system can perform. A synthesis is then used to capture expert views through interviews and a Delphi exercise. Twenty international operations ...
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Purpose–Innovation is a key source of competitiveness in the knowledge economy, and continuous improvement (CI) is a key element of such corporate pursuit. The purpose of this paper is to explore links to prevalent shop floor conditions... more
Purpose–Innovation is a key source of competitiveness in the knowledge economy, and continuous improvement (CI) is a key element of such corporate pursuit. The purpose of this paper is to explore links to prevalent shop floor conditions which support or prohibit the effective realisation of CI. Lean is a globally competitive standard for product assembly of discreet parts. Successful Lean application is conditioned by an evolutionary problem-solving ability of the rank and file. This is in itself contingent on employee involvement in ...
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The complexity and dynamics of nowadays enterprises' environments and operationssystems are demanding an integral approach for designing and implementing theiroperations' strategic management and control systems. This integral... more
The complexity and dynamics of nowadays enterprises' environments and operationssystems are demanding an integral approach for designing and implementing theiroperations' strategic management and control systems. This integral approach should becapable to deal with the short and long term perspectives, helping the enterprises tomanage their positions, processes and paths for a sustainable development. This paper isa theoretical construction based on Operations Management and General Systems ...
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