Refund policy

  1. Subject to point 10 below, in accordance with Article 27 of the Act of 30 May 2014. (i.e. of 21.02.2020, item 287 as amended) on Consumer Rights, a Customer who is a Consumer or an Sole Trader who has concluded a Sale Contract remotely through the Shop may withdraw from it without giving any reasons within 14 days. This time is counted from the day on which the Customer or a person authorized by the Customer (however, this cannot be the courier from the shipping company), took possession of the Product.
  2. In order to exercise the right of withdrawal, the Customer must inform Orhmet S.J. thereof by phone or in writing, e.g. by letter or e-mail (Orhmet S.J. Krakowskie Przedmiescie 81/6, 00-079 Warsaw, phone:+48 602 213 188, shop@orl-rc-cars.com). For this purpose, the Customer may use the withdrawal form attached to the Terms of Service, which, however, is not mandatory.
  3. For the withdrawal to be effective, the Customer must notify Orhmet S.J. within 14 days of taking possession of the Product.
  4. In the event of withdrawal from the contract, the Sales Contract is considered as not concluded and the Customer is obliged to return the Product to the Seller at his own cost or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the date on which he withdrew from the contract, unless the Seller offered to collect the Product himself. To meet the deadline it is sufficient to send back the Product before its expiry. The Customer will only be charged for the direct costs of returning the Product.
  5. In the case of withdrawal from the Sales Contract, the Product should be returned to the address: Orhmet S.J. Letnia 6, 05-500 Chyliczki, Poland.
  6. The Customer shall be liable for any Product value loss, resulting from the use of the Product beyond what is necessary to confirm the nature, characteristics and functionality of the Product. As a general rule, in order to ascertain the nature, characteristics and functionality of the Products, the Seller suggests handling and checking the Products in the same way as the Customer would do in a physical shop.
  7. Subject to points 6 and 8 of this paragraph, the Seller will refund the value of the Product and the shipping costs using the same payment method used by the Customer, unless the Customer has expressly agreed to a different method of return which does not involve any additional costs. Subject to point 9 of this paragraph, the return shall take place immediately, but not later than 14 days from the moment of receiving by the Seller the Sales Contract withdrawal form.
  8. If the Customer has chosen a shipping method other than the cheapest ordinary shipping method offered by the Store, the Seller is not obliged to reimburse the Customer this additional costs incurred by the Customer.
  9. If the Seller has not offered to collect the Product from the Customer itself, the Seller may hold the reimbursement of the payment received from the Customer until the Seller receives the item back or the Customer provides proof of its return, whichever event occurs first.
  10. The Customer does not have the right to withdraw from a contract concluded remotely, e.g. in the case of a Sales Contract in which the subject of the contract is a non-refabricated product manufactured according to the Customer's specifications or designed to meet his/her individual needs.

Warsaw, 23rd February 2023