Shipping policy

  1. The Product shipping costs to be paid by the Customer are determined during the checkout process.
  2. The ordered Products shipping to the Customer is made by sending these Products to the delivery address specified by the Customer, by the shipping services available in the Shop. The shipping cost is added to the order cost in accordance with the shipping cost table, with the exception of section 5 below.
  3. Orders paid by 3pm are shipped on the same working day. Orders paid after 3pm are shipped on the next working day. Orders paid during public holidays are shipped on the next working day. The approximate shipping time is indicated in the description of the shipping services available in the Shop.
  4. The customer is asked to check the condition of the parcel upon collection. In the event of any loss or damage to the goods, the Customer is requested to perform all actions necessary to establish the carrier's liability, such as writing a protocol stating the condition of the shipment and the circumstances in which the damage occurred and signed by both the carrier and the recipient of the shipment. The Customer is obliged to inform the Store of this fact and send a scan of the signed protocol.
  5. In the case of shipments outside the EU, additional customs or tax charges may apply. This fees are independent of the Seller and result from the generally applicable law in the country of delivery. All that costs are charged to the Customer as a result of the necessity to pay the aforementioned fees. In some cases, the customs charges may be charged by the shipping company according to the applicable tariff.

 

Warsaw, 23rd February 2023