- Clement Mensah Damoah is a graduate of the University of Ghana, where he obtained both his Bachelors and MPhil degree in Political Science with Archaeology and Public Administration respectively. He currently serves as a Teaching and Research Assistant at the Department of Public Administration and Health Services Management, University of Ghana Business School. His research interests include Public-private partnership, Public Sector Innovation, Collaborative Governance/ Co-production and Public policy.edit
Government institutions in Ghana have initiated the use of information technologies to accomplish their objectives. Among these institutions is the Accra Metropolitan Assembly (AMA), the local government institution that introduced the... more
Government institutions in Ghana have initiated the use of information technologies to accomplish their objectives. Among these institutions is the Accra Metropolitan Assembly (AMA), the local government institution that introduced the use of point of sale devices in the collection of rates in 2012. The purpose of the study was to evaluate this digital mode of rate collection at the AMA through the lenses of the concept of e-government failure (Heeks, 2003) and the rational choice theory. Guided by the pragmatic paradigm of social research, a mixed method approach was adopted.