Business Administrtion

The prevalence of counterproductive work behavior (CWB) does not only differ across industries but also varies significantly according to socio-demographic characteristics. This study examines CWB and socio-demographic characteristics among selected employees in the Nigerian maritime industry. Causal research design was adopted to survey 1,000 employees selected through multistage sampling approach in three selected parastatals (Nigerian Ports Authority, Nigerian Maritime Administration and Safety Agency, and Nigerian Shippers Council). The data obtained were analyzed with ANOVA and t-test. Based on the analysis carried out, CWB was found to be significantly related to gender, age, marital status, employee cadre, and income, while employees’ level of educational attainment is not significantly related to CWB. Based on the abovementioned findings, the study concludes that the level of education is not significantly connected to the employees’ propensity towards CWB, while other socio...

Customer satisfaction and loyalty is a well known and established concept in several areas like marketing, consumer research, economic psychology, welfare-economics, and economics. And has long been a topic of high interest in both academia and practice. The aim of the study was to investigate whether customer satisfaction is an indicator of customer loyalty. The findings of the study supported the contention that strong relationship exist between customer satisfaction and loyalty. However, customer satisfaction alone cannot achieve the objective of creating a loyal customer base. Some researchers also argued, that customer satisfaction and loyalty are not directly correlated, particularly in competitive business environments because there is a big difference between satisfaction, which is a passive customer condition, and loyalty, which is an active or proactive relationship with the organization.

The predominance of counterproductive work behavior in the workplace has propelled negative consequences (such as low productivity, poor job satisfaction, and sabotage among others). This study investigates the relationships between organizational determinants and counterproductive work behavior among employees in Nigerian Maritime Industry. To achieve the objectives, causal research design was adopted employing questionnaire as a primary data collection instrument. Purposive sampling technique was used in drawing a sample of 811 respondents, out of which 734 were found useful for analyses, representing 73.4% response rate. The findings reveal that organizational determinants of CWB (organizational justice, organizational support, organizational climate and organizational culture) have positive significant relationship with each other and negative relationship with CWB. The study recommends that business organizations should develop mechanism for filtering the workplace from possibl...