Max Finne
University of Warwick, Warwick Business School, Faculty Member
Viime vuosina lukuisat valmistavan teollisuuden yritykset ovat laajentaneet palvelutarjontaansa tiukasti tuotteisiinsa liittyvistä palveluista kokonaisvaltaisempiin palvelutarjoomiin. Toinen valmistajiin vaikuttava muutos on... more
Viime vuosina lukuisat valmistavan teollisuuden yritykset ovat laajentaneet palvelutarjontaansa tiukasti tuotteisiinsa liittyvistä palveluista kokonaisvaltaisempiin palvelutarjoomiin. Toinen valmistajiin vaikuttava muutos on liiketoimintaketjujen pidentyminen: yhä suurempi osa niiden myynnistä kulkee OEM-asiakkaiden ja systeemi-integraattorien kautta. Kirjallisuus valmistajien palvelutuotantoa epäsuorassa jakelukanavassa tarkastelevista tutkimuksista on niukkaa. Tämä diplomityö luo uutta tietoa tarkastelemalla tapoja, joilla valmistaja voi kehittää yhdessä muiden kanavaosapuolten kanssa palvelutarjoomia, joilla optimoidaan valmistajan laitteiden asennetun laitekannan suorituskyky. Diplomityö koostuu kirjallisuuskatsauksesta sekä yhdestä tapaustutkimuksesta. Kirjallisuus-osassa esitellään teollisten palveluiden pääpiirteitä sekä suurimpia haasteita. Lisäksi tarkastellaan keinoja teollisten markkinoiden segmentointiin, sekä menetelmiä valmistajan jälkimarkkinapalvelutarjoomien kehittä...
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This study investigated entrepreneurs’ motivations to implement circular economy (CE) practices and the ways in which their approaches to CE practices differed by their sociocultural context. The research aimed to contrast the... more
This study investigated entrepreneurs’ motivations to implement circular economy (CE) practices and the ways in which their approaches to CE practices differed by their sociocultural context. The research aimed to contrast the contemporary instrumental perspective on CE through an ecologically dominant logic. The empirical analysis focused on Finland and Japan, two countries with distinct sociocultural contexts but similar regulatory environments regarding the CE. The study analysed entrepreneurs’ motivations towards the CE through self-determination theory that makes a distinction between different levels of internalization in motivations. The Finnish entrepreneurs were characterised by more frequent intertwined intrinsic/transcendent motivations and a vocal approach to CE. The Japanese entrepreneurs’ motivations were more varied; some were intrinsically interested in the CE, while some were even unaware of the CE concept despite operating CE businesses. The Japanese entrepreneurs ...
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This study explores the management of interactions within servitized networks providing customized solutions that consist of service and product elements. We take a first step towards developing a ...
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PurposeMergers and acquisitions (M&As) often lead to significant changes in the focal supply networks, hence disrupting firm-level relationships. Little is known about the supply network implications of M&As, which can be a major issue,... more
PurposeMergers and acquisitions (M&As) often lead to significant changes in the focal supply networks, hence disrupting firm-level relationships. Little is known about the supply network implications of M&As, which can be a major issue, especially for firms acquiring competitors that share suppliers, customers and associated resources. Using social capital as a theoretical lens, this research aims to investigate the implications of an acquisition on supply network relationships.Design/methodology/approachThe acquisition of a large truck manufacturer by its competitor is investigated using an exploratory case study methodology. A total of 24 interviews were conducted across ten companies in the focal supply network with an analysis of financial data.FindingsThe findings from the study provide evidence that firms seeking to acquire such relationships cannot directly buy the social capital embedded within those relationships. They identify pre-acquisition characteristics and post-integ...
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Purpose The purpose of this paper is to take a professional service operation (PSO) perspective to reconceptualise a persistent pedagogical dilemma of teaching large classes into a process design challenge. This enables developing a... more
Purpose The purpose of this paper is to take a professional service operation (PSO) perspective to reconceptualise a persistent pedagogical dilemma of teaching large classes into a process design challenge. This enables developing a solution that reduces labour intensity and improves the customisation of teaching. Design/methodology/approach This work is based on a single-case analysis of an undergraduate operations management course taught at a UK-based global top-50 business school. The research process follows the design science approach where a prior course design is analysed and a redesign is presented, refined and tested using data on student satisfaction. Findings The course redesign is based on the flipped learning pedagogy, and uses a combination of process analysis and educational science perspectives. The redesign seems to provide the benefits to students without increasing labour intensity. The developed six-step systematic approach should reduce the labour intensity of ...
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Purpose Inter-organisational collaboration is becoming increasingly important in complex projects; some project customers even formally require evidence of collaborative competence from potential providers. The purpose of this paper is to... more
Purpose Inter-organisational collaboration is becoming increasingly important in complex projects; some project customers even formally require evidence of collaborative competence from potential providers. The purpose of this paper is to explore the governance of collaboration and the ways in which it is enacted in practice for complex projects. Design/methodology/approach The study is based on a qualitative analysis of 29 semi-structured interviews, primary data from meetings and events supported by secondary data, including standards and industry-specific contract templates. Findings The paper identifies how collaboration can be effectively governed in complex projects through the emerging role of the collaboration standard and its impact on contractual and relational governance mechanisms. The standard sets higher-level institutional guidelines that affect the way in which collaboration is governed in complex projects. It helps formalise informal relational practices whilst also...
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6 Introduction 6 Method 7 Results 11 Discussion 15 Conclusions 17 References 19 INCREASING CUSTOMER UNDERSTANDING FOR INNOVATION Tuomo Eloranta, Sanna Nenonen, Eija Vaittinen and Laura Kanto 22 Abstract 22 Introduction 22 Literature... more
6 Introduction 6 Method 7 Results 11 Discussion 15 Conclusions 17 References 19 INCREASING CUSTOMER UNDERSTANDING FOR INNOVATION Tuomo Eloranta, Sanna Nenonen, Eija Vaittinen and Laura Kanto 22 Abstract 22 Introduction 22 Literature Review 23 Research context and methodology 26 Results 29 Discussion 33 Conclusions 36 References 3722 Introduction 22 Literature Review 23 Research context and methodology 26 Results 29 Discussion 33 Conclusions 36 References 37 CUSTOMERS’ NEW TECHNOLOGY ADOPTION DRIVING A SUPPLIER’S SERVICE INNOVATIONS Miia Martinsuo, Sannamari Lukkaroinen and Jussi Heikkilä 39 Abstract 39 Introduction 39 Literature review 40 Research methods 43 Results 46 Discussion 50 Conclusions 52 References 5539 Introduction 39 Literature review 40 Research methods 43 Results 46 Discussion 50 Conclusions 52 References 55 PART 2. EMBEDDING SERVICES INTO OPERATIONS AND SUPPLY NETWORKS THE WARRANTY PERIOD AS A SERVICE AND THE EVALUATION POINT OF PROJECT SUCCESS Olga Perminova-Harikosk...
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Being close to customers is a suggested imperative for companies competing in the modern business landscape. We take an operations management perspective to show why it is still needed to distinguish between different positions in the... more
Being close to customers is a suggested imperative for companies competing in the modern business landscape. We take an operations management perspective to show why it is still needed to distinguish between different positions in the supply chain and rely on different sources of competitive advantage. Through eight case studies we identify the reasons why companies locate themselves in a specific position. The factors affecting this are related to the market and focal company’s activities, and the preferred position. The decision boils down to key decisions, such as the desired means to seek for competitiveness, match supply with demand, and improve operational efficiency.
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The importance of field service operations is continuously growing as capital goods manufacturers seek competitive advantage in taking responsibility for asset value creation beyond commissioning. As the relative share of service... more
The importance of field service operations is continuously growing as capital goods manufacturers seek competitive advantage in taking responsibility for asset value creation beyond commissioning. As the relative share of service generated revenues grow, and the competition intensifies, eyes are turned towards efficiency. This paper explores the applicability of lean manufacturing concepts in the pursuit of efficient and effective field services. The reason for choosing lean as the offset is twofold. On one hand there have been previous applications of lean in other service contexts. On the other, being able to explain field service efficiency in terms of lean could bridge manufacturing and service operations management, which is typically characterized by tensions in the studied context. In order to gain a deep and thorough understanding of the scarcely studied context, single-case study was chosen as the appropriate research design. While the context characteristics had several im...