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The important aim of this paper is to conceptualize the impact of human resource management (HRM) practices towards service quality in service organizations. HR practices play a crucial role in enhancing service quality. This conceptual paper aimed at studying the relation between HRM practices and service quality. Earlier research six HR practices support each other to improve service quality (Akiko Ueno,2014). The present study fills the gap based on a comprehensive review of the literature on HR practices and service quality; The study identified sixteen dimensions of HR practices as being critical for effective implementation of service quality in service organizations. A conceptual model of service quality has been proposed exhibiting the relationships among its measurements. The present work tries to give a premise to an intensive and wise insight of HR practices and its basic measurements. It is pertinent to pay proper attention to all eight practices in order to support service quality. As these relations between HR practices are not tenacious to a specific sort of service business, the model is probably going to be appropriate for an extensive variety of service industries. This exploration will enhance altogether add to give new encouraging HRM system that will strive to enhance benefit quality in the service organizations.
Human Resource Management Review
Conceptualising the capabilities and value creation of HRM shared service models2010 •
The Service Industries Journal
Realising competitive advantage through HRM in New Zealand service industries2009 •
Management Research Review
Investigating the role of HRM practices on service innovation: empirical evidence from UAE government agencies2020 •
Purpose Government agencies are trying to develop strategies to improve their innovative activities. However, due to many challenges and obstacles, employees are reluctant to perform innovatively in such agencies. Human resource management (HRM) practises and an appropriate culture can help to improve service innovation. However, empirical evidence to prove this relationship is insufficient particularly in the government sector. Thus, this study aims to empirically analyses the effect of HRM practises and innovation culture on service innovation of the United Arab Emirates (UAE)’s Government agencies. Design/methodology/approach The data were collected from government entities in the UAE. Structural equation modelling through partial least squares modelling was used to test the proposed hypotheses. SPSS was also used to conduct preliminary analysis. Findings Statistical results provide strong evidence that HRM practises and innovation culture positively affected service innovation o...
2020 •
In this competitive world, training plays an important role in a competent and challenging format of business. Training is a generic resource that fulfills the need for a smooth and easy workload, which also helps to enhance the quality of work life and organizational development of employees. Development is a process that leads to qualitative as well as quantitative progress in the organization, especially at the managerial level; It is not considered inferior to physical skills and is more related to knowledge, values, attitudes, and behavior than specialized skills. Therefore, development can be termed as a continuous process when there are specific areas of training and objectives.
Journal of European Industrial Training
HRD domain in the service science discipline: developing interdisciplinary professionals2011 •
Revista de Derecho Público: Teoría y Método
La estructura del control de la discrecionalidad2024 •
Z Badań nad Książką i Księgozbiorami Historycznymi
Structure and decoration of the Manuscript "Vinets Khrystov" by Antonii Radyvylovskyi from the Vernadskyi National Library of Ukraine2024 •
9ο Πανελλήνιο Συνέδρίο: «Εκπαίδευση και Πολιτισμός στον 21ο αιώνα»
Exploring the use of traditional-experiential games in elementary school students. Case study - Εξερεύνηση της χρήσης παραδοσιακών-βιωματικών παιχνιδιών σε μαθητές δημοτικού. Μελέτη περίπτωσης2024 •
Alcoholism: Clinical and Experimental Research
Alcohol Biomarkers in Patients Admitted for Trauma2009 •
2017 •
Jual Tas Delivery Motor, Jual Tas Delivery Bakso, Jual Tas Delivery Buah, Jual Tas Delivery Bubur, Jual Tas Delivery Bunga, Jual Tas Delivery Florist
WA/TELP : 0822-3006-6162, Harga Tas Delivery Makanan, Harga Tas Delivery Bakcang, Harga Tas Delivery Motor1997 •
International Journal of Medical Microbiology
Faecal microbiota transplantation—A clinical view2016 •
Journal of Research in Personality
Realness is a core feature of authenticity2021 •
Schriften des Zentralinstituts für sozialwissenschaftiche Forschung der Freien Universität Berlin
Arbeit, Mobilität, Partizipation, Protest1986 •
Italian Journal of Pediatrics
Intimate partner violence during pregnancy and risk of still birth in hospitals of Tigray region Ethiopia2020 •
Procedia Computer Science
Goal-driven Modeling for Confidence-based Patient Numeracy Assessment: C-PNA2015 •