COMPUTER CONTRACTS

Contents
(A) Commentary
A: INTRODUCTION
1 Scope of title
B: GENERAL ISSUES
1: PROJECT CO-ORDINATION
Int!o"#ction
$ P!o%ect !ep!esent&ti'es
( P!o%ect )&n&*e)ent
+ P!o*!ess )eetin*s
, Disp#te esc&l&tion p!oce"#!e
: DE-INING T.E USER/S RE0UIREMENTS
1 In *ene!&l
2 Desc!iption
3 -#nction&l specific&tion
$: C.ANGE CONTROL
14 C5&n*e cont!ol p!oce"#!e
11 C5&nnel of co))#nic&tion
1 E6tent of c#sto)e!/s !i*5t to o!"e! c5&n*es
1$ In'esti*&tion costs
1( P!ice p!otection
(: LIMITATIONS O- LIABILIT7
1+ Int!o"#ction
1, Le*&l li&8ilities
1,A9 Soft:&!e &n" t5e "efinition of ;*oo"s/
11 Effecti'eness of e6cl#sion &n" li)it&tion cl&#ses
12 Re&son&8leness
13 Applic&tion of UCTA 1311 to soft:&!e licences
4 E6cl#sion &n" li)it&tion cl&#ses in p!ece"ents
+: TIMESCALES
1 P!o%ect pl&n
Del&< 8< t5e #se!
$ Del&< 8< t5e s#pplie!
,: 7EAR 444
$A9 T5e P!o8le)
$B9 Sol#tions
$B91 Tec5nic&l A#"it
$B9 Le*&l A#"it
$B9$ 7e&! 444 =&!!&nt<
C: SO-T=ARE LICENCE CONTRACTS
( Int!o"#ction
+ -e&t#!es of & licence
, Licences fo! soft:&!e o:ne!s &n" s#pplie!s
1 T5e s#8%ect )&tte! of soft:&!e licences
191 O:ne!s5ip of soft:&!e
19 O8%ect &n" so#!ce co"es
2 -o!) of soft:&!e licences
3 G!&nt of licence
$4 Pe!)itte" #se
$1 Use li)ite" to sin*le co)p#te! &t & specific loc&tion
$ Net:o!>s
$$ Rest!ictions to & p&!tic#l&! p#!pose
$( Rest!ictions to t5e n#)8e! of copies :5ic5 )&< 8e )&"e
$+ B&c>-#p copies
$, Rest!ictions on :5&t )&te!i&l )&< 8e copie"
$1 Rest!ictions on )o"ific&tion of soft:&!e
$2 P!o5i8itions on !e'e!se-en*inee!in* &n" "eco)pil&tion
$3 P!o5i8ition &*&inst t!&nsfe!
(4 P&<)ent o8li*&tions
(1 Confi"enti&lit<
( Te!)in&tion of licence
($ ;S5!in> :!&p/ licences
($91 Int!o"#ction
($9 Cont!&ct#&l !el&tions5ip
($9$ Cont!&ct#&l p!o8le)s
($9( Re*ist!&tion c&!"s
($9+ Offe!? &ccept&nce &n" consi"e!&tion
($9, St!#ct#!e of s5!in> :!&p licences
(( So#!ce esc!o: &*!ee)ents
((91 Int!o"#ction
((9 St!#ct#!e of esc!o: &*!ee)ents
((9$ T!i**e! e'ents
(+ Cons#)e! cont!&cts &n" li)it&tion of li&8ilit<
D: SO-T=ARE DE@ELOPMENT CONTRACTS
(, Int!o"#ction
(1 De'elop)ent p!ocess
(2 St&*es of "e'elop)ent p!ocess
(291 Specific&tion &n" "esi*n
(29 De'elop)ent
(29$ Testin*
(29( Use! Doc#)ent&tion
(29+ I)ple)ent&tion
(3 S#pplie!/s o8li*&tions
+4 C#sto)e!/s !esponsi8ilities
+1 St&ffin*
+ P!icin*
+91 O'e!'ie:
+9 Ti)e &n" )&te!i&ls cont!&ct
+9$ -i6e" p!ice cont!&ct
+9( @&!i&tions on p!icin* )et5o"s
+$ Met5o" of p&<)ent
+( O:ne!s5ip
+(91 Gene!&l
+(9 O:ne!s5ip 8< t5e soft:&!e s#pplie!
+(9$ @&!i&tions on o:ne!s5ip
+(9( O:ne!s5ip 8< t5e c#sto)e!
E: SO-T=ARE SUPPORT CONTRACTS
++ Int!o"#ction
+, N&t#!e of t5e s#ppo!t se!'ice
+,91 E!!o! co!!ection
+,9 Inco!po!&tion of )ino! &)en")ents
+,9$ Up"&tin* of "oc#)ent&tion
+,9( Tec5nic&l &"'ice &n" s#ppo!t
+,9+ St#"< &n" i)ple)ent&tion of en5&nce)ents
+1 Defect :&!!&nt< &n" !esponse ti)es
+2 Pe!io" of s#ppo!t
+3 Use!s/ !esponsi8ilities
,4 Met5o" of s#ppo!t
,1 Li)it&tions on t5e se!'ice
, P!icin*
-: TURNAE7 S7STEM AGREEMENTS
,$ =5&t is & t#!n>e< cont!&ctB
,( S#pplie!/s !esponsi8ilities
,+ C#sto)e!/s !esponsi8ilities
,+91 In *ene!&l
,+9 M&inten&nce
,, S#8-cont!&cto!s
,1 C5&n*e cont!ol
,2 Accept&nce testin*
,291 In *ene!&l
,29 Responsi8ilit< fo! t5e tests
,29$ P5&se" testin*
,29( Cont!&ct te!)s
,3 P&<)ent te!)s
G: T.E INTERNET
14 Int!o"#ction
11 Do)&in N&)es
1 Appl<in* fo! & "o)&in n&)e
1$ Te!)s &n" con"itions fo! t5e &lloc&tion of & "o)&in n&)e 8< No)inet UA
1( Alloc&tion of "o)&in n&)es "isp#tes in t5e co#!ts
1+ No)inet UA/s "isp#te !esol#tion p!oce"#!es
1, Do)&in n&)e spec#l&tion
(B) Forms and Precedents
1 Licence &*!ee)ent fo! soft:&!e p&c>&*e :it5 s#ppo!t
Soft:&!e licence &*!ee)ent :it5o#t s#ppo!t
$ S5!in> :!&p soft:&!e licence &*!ee)entCsin*le #se! p!o"#ct
( Soft:&!e "e'elop)ent &*!ee)ent
+ Soft:&!e s#ppo!t &*!ee)ent
, T#!n>e< s<ste) &*!ee)ent
1 Millenni#) co)pli&nce :&!!&nt<
2 C5ec>list of )&tte!s !el&tin* to )illenni#) co)pli&nce p!o*!&))es
3 DISC PD 444-1 A "efinition of <e&! 444 confo!)it< !eD#i!e)ents
(A) Commentary
(Copyright in all material in this title remains with the contributor, D R C Robertson Esq)
A: INTRODUCTION
1 Scope of title
-e&t#!es of t5e co)p#te! in"#st!< &!e its "i'e!sit< &n" !&n*e of p!o"#cts &n" se!'ices? &n" its st&te of contin#o#s
c5&n*e9 T5is "i'e!sit< &n" c5&n*e is &cco)p&nie" 8< t5e f&ct t5&t t5e!e &!e no st&n"&!" fo!) &*!ee)ents :5ic5 &!e
#ni'e!s&ll< &ccepte" 8< s#pplie!s &n" #se!s &li>e &s p!o'i"in* & )o"el cont!&ct#&l 8&seline fo! t5e s#ppl< &n"
&cD#isition of co)p#te! s<ste)s? p!o"#cts &n" se!'ices9
An i)po!t&nt f#nction of &n< cont!&ct p!ece"ent? &n" t5is is p&!tic#l&!l< t5e c&se :it5 co)p#te! cont!&ct
p!ece"ents? is to se!'e &s & c5ec>list of t5e >e< iss#es :5ic5 nee" to 8e &""!esse" &n" ill#st!&te 5o: t5e &ssoci&te" !is>s
)i*5t 8e &lloc&te" 8et:een t5e p&!ties9 T5e p!ece"ents in t5is title &tte)pt to st!i>e &n &pp!op!i&te &n" f&i! 8&l&nce
8et:een t5e inte!ests of t5e s#pplie! &n" t5e c#sto)e!9 .o:e'e!? t5e< &!e "esi*ne" !e&listic&ll< to !eflect t5e no!)&l
e6pect&tions of & p!o'i"e! of co)p#te! p!o"#cts &n" se!'ices in !el&tion to !is> &lloc&tion in li*5t of c#!!ent cont!&ctin*
p!&ctices in t5e co)p#te! in"#st!<9 Mo!eo'e!? cont!&ct te!)s &!e &s )#c5 & f#nction of p!ice &s t5e p!o"#ct o! se!'ice
itself9 At &ll ti)es t5e #se! of t5ese co)p#te! cont!&ct p!ece"ents )#st 8e &le!t to c5&n*in* cont!&ctin* p!&ctices in li*5t
of le*&l "e'elop)ents &n" ne: in"#st!< 8#siness t!en"s &n" tec5nolo*ic&l "e'elop)ents9
Acco!"in*l<? t5ese p!ece"ents &!e not )e&nt to 8e #se" &s ;off t5e s5elf/ cont!&ct "oc#)ent&tion9 E&c5
p!ece"ent nee"s to 8e c&!ef#ll< !e'ie:e" &n" t&ilo!e" to )eet t5e ci!c#)st&nces of t5e specific t!&ns&ction? t5e speci&l
iss#es &n" t5e in5e!ent !is>s9 In !el&tion to '&!io#s te!)s in t5e p!ece"ents? &lte!n&ti'e cl&#ses &!e i"entifie" :5ic5 )&<
o! )&< not 8e &pp!op!i&te "epen"in* on :5et5e! t5e cont!&ct is 8ein* o!i*in&te" fo! t5e s#pplie! o! t5e c#sto)e!? t5e
ne*oti&tin* st!en*t5 of & p&!t< &n" t5e nee"s of t5e specific t!&ns&ction9
[2501]
T5e p!ece"ents !el&te p!i)&!il< to soft:&!e cont!&ctsElicensin*? "e'elop)ent &n" s#ppo!t9 T5is is &*&inst t5e
8&c>*!o#n" t5&t p#!c5&sin* "ecisions &!e 8ein* )&"e inc!e&sin*l< on t5e 8&sis of t!e&tin* 5&!":&!e? p&!tic#l&!l<
)ic!oco)p#te!s? &s & co))o"it< p!o"#ct :it5 p!ice &*&inst p!ocessin* po:e! &n" pe!fo!)&nce 8ein* t5e p!i)&!<
iss#e9 T5e le*&l iss#es &n" !is>s &ssoci&te" :it5 5&!":&!e &cD#isition &s &n &*!ee)ent fo! t5e s&le &n" p#!c5&se of
*oo"s &!e *ene!&ll< :ell #n"e!stoo"9 .o:e'e!? t5e t#!n>e< s<ste) p!ece"ent
1
? co'e!in* t5e s#ppl< of 5&!":&!e &n"
soft:&!e &s & co)8ine" s<ste)? "oes ill#st!&te t5e >e< iss#es :5ic5 &!ise in !el&tion to t5e s#ppl< of 5&!":&!e :it5in
t5e conte6t of & t#!n>e< s<ste) t!&ns&ction9
T5is co))ent&!< is inten"e" to p!o'i"e p!&ctic&l *#i"&nce on >e< iss#es &s t5e< !el&te to & specific p!ece"ent
to*et5e! :it5 & *ene!&l section on iss#es co))on to )ost co)p#te! cont!&cts9 It is not "esi*ne" to p!o'i"e "et&ile"
le*&l co))ent&!<9 -o! t5&t t5e !e&"e! )#st !el< on st&n"&!" le*&l te6ts? incl#"in* ot5e! sections of t5is :o!>? &n"
speci&list co)p#te! l&: p#8lic&tions9
1
-o! & fo!) of t#!n>e< s<ste) &*!ee)ent see -o!) , F112G post &n" &s to t#!n>e< s<ste) &*!ee)ents *ene!&ll< see P&!&*!&p5 ,$
F+31G et seD post9
[2502]
B: GENERAL ISSUES
1: PROJECT CO-ORDINATION
2 Introdction
Most p!oc#!e)ents in t5e co)p#te! fiel"? 8e it 5&!":&!e? soft:&!e o! & co)8in&tion of 8ot5? constit#te & p!o%ect? )&"e
#p not of one sin*le st&tic t!&ns&ction 8#t & n#)8e! of inte!-!el&te" t&s>s of effo!t &n" ;"eli'e!&8les/ in'ol'in* 8ot5 t5e
s#pplie! &n" #se!9 One of t5e >e<s to & s#ccessf#l co)p#te! cont!&ct is t5e &8ilit< to st!#ct#!e &n" cont!ol t5ese '&!io#s
t&s>s9
[250!]
! Pro"ect representati#es
T5e fi!st !eD#i!e)ent fo! &n< p!oc#!e)ent of co)p#te! *oo"s &n" se!'ices is fo! t5e #se! to no)in&te & )e)8e! of its
st&ff to 8e its !ep!esent&ti'e fo! )&tte!s !el&tin* to t5e "et&ile" i)ple)ent&tion of t5e p!o%ect9 T5is pe!son :ill &ct &s t5e
foc&l point fo! co))#nic&tion on &ll e6c5&n*es of info!)&tion &n" &tte)pts to !esol'e p!o8le)s? &n" 8e !esponsi8le fo!
ens#!in* t5&t &ll necess&!< &ctions &!e c&!!ie" o#t9 T5e no)in&te" !ep!esent&ti'e s5o#l" 8e s#fficientl< senio! to
)e"i&te 8et:een &n< inte!n&l :!&n*lin*s :it5in t5e #se!/s o!*&nis&tion o'e! t5e f#nctions of t5e s<ste) &n"
!esponsi8ilities9 T5e s#pplie!/s !ep!esent&ti'e fo! "&< to "&< cont&ct :ill no!)&ll< 8e t5e p!o%ect )&n&*e! o! eD#i'&lent9
[250$]
$ Pro"ect mana%ement
In o!"e! fo! t5e!e to 8e effecti'e p!o%ect )&n&*e)ent &n" cont!ol? t5e cont!&ct )#st &lso cle&!l< "efine f!o) t5e o#tset
:5o is !esponsi8le fo! s#c5 t&s>s9 In )&n< inst&nces? & )&%o! f&cto! in selectin* & p&!tic#l&! s#pplie! :ill 8e its
e6pe!tise in )&n&*in* p!o%ects of & si)il&! t<pe9 If t5is is t5e c&se? t5en p!o%ect )&n&*e)ent &n" cont!ol s5o#l" 8e t5e
!esponsi8ilit< of t5e s#pplie!? :it5 p!o'ision 8ein* )&"e fo! t5e #se! to 5&'e !e'ie: &n" &pp!o'&l !i*5ts &t '&!io#s
st&*es of t5e p!o%ect to en&8le t5e #se! to e'&l#&te t5e s#pplie!/s p!o*!ess &n" pe!fo!)&nce9 T5is e'&l#&tion )&< 8e
"one 8< t5e #se! 5i)self o! :it5 t5e &ssist&nce of &n e6te!n&l cons#lt&nt9 Joint cont!ol s5o#l" 8e &'oi"e" ot5e!:ise
t5e!e :ill 8e t5e ine'it&8le ;fin*e! pointin*/9
[2505]
5 Pro%ress meetin%s
I"entif<in* !esponsi8ilit< fo! p!o%ect cont!ol &n" t5e foc&l point on e&c5 si"e fo! co))#nic&tions is onl< p&!t of t5e
t&s>9 T5e cont!&ct )#st &lso co)pel !e*#l&! &n" ti)el< co))#nic&tion &n" p!o8le) sol'in* effo!ts on t5e p&!t of 8ot5
p&!ties9 As & !es#lt of t5is !e*#l&! co))#nic&tion p!o8le)s c&n 8e nippe" in t5e 8#" &t t5e e&!liest possi8le st&*e9
Acco!"in*l<? t5e cont!&ct s5o#l" &lso est&8lis5 t5e !eD#i!e)ent fo! !e*#l&! p!o*!ess )eetin*s to 8e 5el" to
"isc#ss p!o*!ess &*&inst t5e p!o%ect pl&n &n" !esol'e &n< "iffic#lties9 T5e cont!&ct s5o#l" !eD#i!e one of t5e p&!ties to
8e !esponsi8le fo! t&>in* )in#tes of t5ese )eetin*s &n" "ist!i8#tin* t5e) :it5in "efine" ti)esc&les9
T5e '&li"it< of &*!ee)ents !e&c5e" &t p!o*!ess )eetin*s s5o#l" &lso 8e cl&!ifie"9 -o! e6&)ple? &*!ee)ents on
iss#es s#c5 &s st&ffin* &n" fee !&te '&!i&tions )i*5t 8e t!e&te" &s '&li" &)en")ents of t5e cont!&ct? s#8%ect to
confi!)&tion of t5e !ele'&nt section of t5e )eetin* )in#tes9 On t5e ot5e! 5&n"? fo! fi6e" p!ice cont!&cts? '&!i&tions
&*!ee" &t p!o*!ess )eetin*s on t5e scope of :o!>? cont!&ct p!ice &n" ti)esc&les s5o#l" not 8e effecti'e #ntil t5e< 5&'e
8een &pp!o'e" t5!o#*5 t5e fo!)&l c5&n*e cont!ol p!oce"#!e9 T5ese p!o*!ess )eetin*s )&< 8e s#pple)ente" :it5
pe!io"ic :!itten p!o*!ess !epo!ts :5ic5 5i*5li*5t p!o8le) &!e&s &n" !e)e"i&l &ction t&>en o! p!opose"9
[250&]
& 'ispte escalation procedre
=it5 )&%o! p!o%ects it :ill &lso 8e "esi!&8le to incl#"e & p!oce"#!e fo! esc&l&tion of & p!o8le) to 5i*5e! le'els of
)&n&*e)ent if "iffe!ences c&nnot 8e !esol'e" s&tisf&cto!il< &t t5e p!o%ect co-o!"in&to! le'el
1
9
1
E6&)ples of t5e t<pe of p!oce"#!es :5ic5 )i*5t 8e #se" &!e cont&ine" in t5e soft:&!e "e'elop)ent &*!ee)ent H-o!) ( cl&#se
, F1($G postI &n" t5e t#!n>e< s<ste) &*!ee)ent H-o!) , cl&#se 2 F21(G postI9
[250(]
: DE-INING T.E USER/S RE0UIREMENTS
( In %eneral
A )&%o! so#!ce of f!iction 8et:een s#pplie!s of co)p#te! p!o"#cts &n" se!'ices &n" #se!s &!ises f!o) in&"eD#&te
"efinitions of t5e #se!/s !eD#i!e)ents &n" #n!e&listic e6pect&tions9 Most p!o8le)s &!ise f!o) & f&il#!e to )&tc5 :5&t is
"esi!e" to :5&t is &ct#&ll< &'&il&8le9 It is? t5e!efo!e? 'e!< i)po!t&nt t5&t t5e #se!/s nee"s? "esi!es? :o!>lo&" &n" ot5e!
!eD#i!e)ents &!e "efine" &"eD#&tel< &n" cle&!l<9 T5e )o!e "et&ile" t5e specific&tion? t5e fe:e! t5e "is&ppoint)ents &n"
p!o8le)s9
[250)]
) 'escription
T5e!e s5o#l" 8e & cle&! &n" co)plete "esc!iption of t5e p!o"#cts &n" se!'ices to 8e p!o'i"e"9 If t5e cont!&ct is fo! t5e
s#ppl< of & t#!n>e< s<ste)? it )#st 8e st&te" cle&!l< :5&t t5e s<ste) co)p!ises9 If t5e cont!&ct is fo! 8espo>e soft:&!e
"e'elop)ent :o!>? o! incl#"es )o"ific&tions to & soft:&!e p&c>&*e? "esc!iptions of t5e :o!> to 8e "one )#st e6ist9 -o!
&ll p!oc#!e)ents t5e!e s5o#l" 8e & cle&! specific&tion of t5e ope!&tion&l pe!fo!)&nce t5&t is !eD#i!e"9 .o: t5is is
"esc!i8e" :ill '&!< in e&c5 c&se? 8#t :ill no!)&ll< incl#"e st&te)ents of p!ocessin* 'ol#)es? i"entific&tion of :o!>
pe&>s :5ic5 co#l" &ffect pe!fo!)&nce &n" !esponse ti)es9
[250*]
* Fnctional specification
T5e p!oc#!e)ent of &n< co)p#te! s<ste) s5o#l" st&!t :it5 & "efinition of t5e #se!/s !eD#i!e)ents in t5e fo!) of :5&t is
no!)&ll< c&lle" t5e f#nction&l specific&tion9 Alt5o#*5 its scope :ill '&!< f!o) cont!&ct to cont!&ct? t5is specific&tion
s5o#l" &t le&st specif< t5e f#nctions :5ic5 t5e ;"eli'e!&8les/ &!e !eD#i!e" to pe!fo!)? t5e fo!) &n" fo!)&t of &ll inp#ts?
t5e o#tp#ts to 8e *ene!&te"? 'ol#)es of &cti'ities &n" files? "esc!iptions of t5e 5&!":&!e &n" soft:&!e en'i!on)ents
:it5in :5ic5 t5e s<ste) is to ope!&te? &n" pe!fo!)&nce !eD#i!e)ents &s :ell &s p!o*!&))in* &n" "oc#)ent&tion
st&n"&!"s9
T5e f#nction&l specific&tion? :5ic5 :ill !ep!esent t5e c#l)in&tion of info!)&tion "e!i'e" f!o) e6&)inin*
"oc#)ents &n" inte!'ie:in* )e)8e!s of t5e #se!/s st&ff? :ill fo!) t5e tec5nic&l 8&seline "oc#)ent of t5e cont!&ct9 It
:ill p!o'i"e t5e 8&sis fo! e'&l#&tin* t5e s#pplie!/s pe!fo!)&nce &*&inst t5e f#nctions t5&t t5e s<ste) is e6pecte" to
pe!fo!)9 T5e specific&tion )#st &lso 8e &c5ie'&8le9 If & !eD#i!e)ent c&nnot 8e )et t5en t5e specific&tion )#st 8e
c5&n*e"9 It is &lso i)po!t&nt t5&t t5e f#nction&l specific&tion is !e&" &n" f#ll< #n"e!stoo" 8< t5e #se! 8efo!e 8ein*
;si*ne" off/9 Its &cc#!&c< &n" co)pleteness )#st 8e t5e #lti)&te !esponsi8ilit< of t5e #se! 8ec&#se onl< t5e #se! c&n
"efine its p&!tic#l&! nee"s9
[2510]
=it5 co)ple6 "e'elop)ent p!o%ects it )&< 8e "esi!&8le fo! t5e p!o"#ction of t5e f#nction&l specific&tion to
8e #n"e!t&>en &s & sep&!&te cont!&ct9 T5is &pp!o&c5 5&s &"'&nt&*es fo! t5e #se! &s :ell &s t5e s#pplie!9 It *i'es t5e #se!
&n oppo!t#nit< to see 5o: t5e s#pplie! :o!>s &n" to "iscontin#e o! )o"if< t5e scope of t5e p!o%ect &t t5e en" of t5is
initi&l p5&se if i)ple)ent&tion of t5e o!i*in&l !eD#i!e)ent is fo#n" to 8e too co)ple6? too e6pensi'e o! 8ot59 T5e
s#pplie! in t#!n 5&s & 8ette! oppo!t#nit< to consi"e! :5&t is &ct#&ll< in'ol'e" &n" to see 5o: t5e #se! ope!&tes9 As &
!es#lt & )o!e !eli&8le esti)&te of t5e co)ple6ities of t5e p!o%ect? ti)esc&les &n" i)ple)ent&tion costs c&n 8e )&"e9
T5is &pp!o&c5 )e&ns t5&t 8ot5 p&!ties c&n )ini)ise t5e !is> of in&"eD#&te 8#"*etin* fo! t5e "e'elop)ent &n"
i)ple)ent&tion p5&se? 8ot5 in te!)s of ti)e &n" cost9 T5e s#pplie! c&n D#ote & p!ice fo! t5e i)ple)ent&tion p5&se :it5
*!e&te! confi"ence &n" co))it)ent9 T5e #se!/s confi"ence in t5e "eli'e!< of & :o!>in* s<ste) in &cco!"&nce :it5
!e&listic "e&"lines &n" :it5in 8#"*et :ill in t#!n 8e en5&nce"9
[2511]
$: C.ANGE CONTROL
10 C+an%e control procedre
Anot5e! si*nific&nt c&#se of p!o8le)s fo! 8ot5 p&!ties to &n< cont!&ct fo! t5e &cD#isition of co)p#te! s<ste)s &n"
soft:&!e :5ic5 in'ol'es & "e'elop)ent ele)ent &!ises f!o) t5e &8sence of &n &"eD#&te c5&n*e cont!ol p!oce"#!e? o!
f!o) t5e f&il#!e to co)pl< :it5 t5e &*!ee" p!oce"#!e9 T5ese t<pes of t!&ns&ctions &!e not st&tic ones &n" t5e #se!/s
!eD#i!e)ents :ill ine'it&8l< c5&n*e &s its 8#siness *oes on "#!in* t5e p!oc#!e)ent p!ocess9
In "ete!)inin* t5e cont!&ct#&l f!&)e:o!> fo! &n &pp!op!i&te c5&n*e cont!ol p!oce"#!e? t5e points set o#t in
t5e follo:in* p&!&*!&p5s nee" to 8e &""!esse"9
[2512]
11 C+annel of commnication
=5&t )&< see) to 8e & )ino! &lte!&tion c&n 5&'e si*nific&nt ;>noc>-on/ effects on t5e p!o%ect pl&n? t5e p!ice?
ti)esc&les &n" ot5e! >e< &spects of t5e cont!&ct9 It is? t5e!efo!e? i)po!t&nt t5&t c5&n*e !eD#ests &!e c&!ef#ll< cont!olle"9
An< "e'elop)ent cont!&ct s5o#l" cont&in &n e6p!ess c5&n*e cont!ol cl&#se
1
9 All !eD#ests fo! c5&n*es s5o#l" 8e
p!ocesse" in &cco!"&nce :it5 & cle&! &n" p!&ctic&l c5&n*e cont!ol p!oce"#!e? :5ic5 is #n"e!stoo" 8< &ll !ele'&nt
pe!sons :it5in 8ot5 o!*&nis&tions9
A t<pic&l p!oce"#!e is t5&t? follo:in* !eceipt of :!itten p&!tic#l&!s of & p!opose" c5&n*e? t5e s#pplie! :ill
s#8)it to t5e #se! & :!itten D#ot&tion o! esti)&te fo! t5e c5&n*e? specif<in* :5&t &lte!&tions Hif &n<I :ill 8e !eD#i!e" to
t5e cont!&ct p!ice? t5e p!o%ect pl&n &n" ot5e! !ele'&nt i)plic&tions9 Upon !eceipt of t5is D#ot&tion o! esti)&te t5e #se!
:ill t5en 5&'e t5e !i*5t to elect eit5e! to &ccept? in :5ic5 c&se t5e cont!&ct is "ee)e" &)en"e" &cco!"in*l<? o! !e%ect t5e
p!opose" c5&n*e9 To )ini)ise #n"#e "el&< in D#otin* fo! &n" &pp!o'in* o! !e%ectin* & p!opose" c5&n*e? it is p!#"ent to
specif< & !esponse ti)e 8< :5ic5 & p&!t< is to !espon" follo:in* !eceipt of & c5&n*e !eD#est o! & D#ot&tion &n" o!
esti)&te &s &pp!op!i&te9
1
-o! & c5&n*e cont!ol cl&#se see -o!) ( cl&#se $ F112G post9
[251!]
12 ,-tent of cstomer.s ri%+t to order c+an%es
To :5&t e6tent s5o#l" t5e #se! 5&'e t5e !i*5t to o!"e! c5&n*esB T5is iss#e :ill 8e "ete!)ine" l&!*el< 8< t5e #n"e!l<in*
p!icin* 8&sis of t5e cont!&ct9 If t5e p!o%ect is on & ;ti)e &n" )&te!i&ls/ 8&sis t5en t5e s#pplie! is #nli>el< to o8%ect to t5e
#se! 5&'in* t5e &8sol#te !i*5t to o!"e! c5&n*es of &n< e6tent? s#8%ect onl< to t5e !e'ise" scope of :o!> 8ein* :it5in t5e
s#pplie!/s c&p&8ilities &n" t5e &'&il&8ilit< of st&ff :it5 &pp!op!i&te e6pe!tise9 On t5e ot5e! 5&n"? in & fi6e" p!ice
cont!&ct sit#&tion t5e s#pplie! :ill in'&!i&8l< insist t5&t &n< '&!i&tion to t5e o!i*in&ll< &*!ee" specific&tion of :o!> is
o#tsi"e t5e te!)s of t5e cont!&ct &n"? t5e!efo!e? constit#tes & cont!&ct#&l '&!i&tion !eD#i!in* p!io! )#t#&l &*!ee)ent
8efo!e 8ein* effecti'e9
[251$]
1! In#esti%ation costs
It is so)eti)es s#**este" t5&t #se!s s5o#l" &lso see> to t!e&t t5e costs inc#!!e" 8< & s#pplie! in !espect of in'esti*&tin*
t5e i)plic&tion of & p!opose" c5&n*e &s & non-!eco#p&8le ;)&!>etin*/ cost? to 8e 8o!ne 8< t5e s#pplie! in t5e s&)e
)&nne! &s t5e initi&l ten"e!in* costs inc#!!e" p!io! to &:&!" of t5e cont!&ct9 .o:e'e!? &s t5e in'esti*&tion of p!opose"
c5&n*es :ill )e&n "i'e!tin* effo!t f!o) t5e p!o%ect? t5e s#pplie! :ill no!)&ll< t!e&t t5e ti)e &n" effo!t spent in
in'esti*&tin* & p!opose" c5&n*e &n" s#8)ittin* & D#ot&tion &s & c5&!*e&8le e6t!&? :5et5e! o! not t5e p!opose" c5&n*e
is s#8seD#entl< &pp!o'e"9
[2515]
1$ Price protection
A !is> :5ic5 & #se! f&ces in & co)p#te! p!o%ect in'ol'in* &n< "e*!ee of "e'elop)ent :o!> is t5&t once it is "epen"ent
#pon & p&!tic#l&! s#pplie! follo:in* t5e &:&!" of t5e cont!&ct? e6cessi'e c5&!*es )i*5t 8e D#ote" fo! t5e ine'it&8le
c5&n*es :5ic5 :ill 8e !eD#i!e" "#!in* t5e co#!se of "e'elop)ent9 T5e #se! )&< t5e!efo!e :is5 to inco!po!&te & p!ice
p!otection )ec5&nis) fo! p!o%ect c5&n*es? :5ic5 )&< incl#"e fi6in* t5e !&tes &t :5ic5 c5&n*es :ill 8e coste"9
In s#))&!<? st!ict &"5e!ence to &n effecti'e c5&n*e cont!ol p!oce"#!e int!o"#ces & 'e!< "esi!&8le "e*!ee of
p!o%ect "iscipline fo! 8ot5 p&!ties9 It e"#c&tes t5e #se! &s :ell &s t5e s#pplie! f!o) t5e o#tset t5&t &ll c5&n*es )&< 5&'e
cost? !eso#!ce? ti)esc&le &n" pe!fo!)&nce i)plic&tions? t5e i)p&ct of :5ic5 nee"s to 8e c&!ef#ll< cont!olle" in t5e
inte!ests of 8ot5 p&!ties9
[251&]
(: LIMITATIONS O- LIABILIT7
15 Introdction
A >e< !ole of &n< cont!&ct is to "e&l :it5 &n" &lloc&te t5e !is>s in5e!ent in t5e t!&ns&ction9 One of t5e fe&t#!es of
co)p#te! cont!&cts &!e t5e co)p!e5ensi'e li)it&tions &n" e6cl#sions of li&8ilit< in'o>e" 8< s#pplie!s9
[251(]
1& /e%al lia0ilities
Li&8ilit< fo! "efecti'e o! #ns#it&8le s<ste)s o! soft:&!e o! "efecti'e :o!> c&n &!ise in se'e!&l :&<s? incl#"in*
1
:
1,91 li&8ilit< fo! 8!e&c5 of cont!&ct &!isin* in !espect of 8!e&c5 of:
1,9191 e6p!ess o! i)plie" con"itions &s to D#&lit<? fitness fo! p#!pose &n" )e!c5&nt&8ilit<J
1,919 e6p!ess tec5nic&l pe!fo!)&nce o8li*&tionsJ
1,919$ i)plie" o! e6p!ess te!)s to e6e!cise !e&son&8le s>ill &n" c&!eJ o!
1,919( i)plie" o! e6p!ess te!)s of ti)el< pe!fo!)&nceJ
1,9 li&8ilit< in ne*li*ence &!isin* o#t of & f&il#!e to e6e!cise !e&son&8le s>ill &n" c&!eJ
1,9$ p!o"#ct li&8ilit< fo! "efecti'e p!o"#cts :it5in t5e )e&nin* of t5e cons#)e! p!otection le*isl&tion

J &n"
1,9( li&8ilit< &!isin* f!o) non-co)pli&nce :it5 5e&lt5 &n" s&fet< le*isl&tion? incl#"in* t5e Re*#l&tions &s to "ispl&<
sc!een eD#ip)ent
$
9
1
-o! &n o'e!'ie: of t5e iss#e of le*&l li&8ilities in !el&tion to 5&!":&!e &n" soft:&!e see Ree" Computer Law Hn" E"n? 133$I c5s
1E$ &n" Llo<" Information Technology an the Law c5s $+E(19

See t5e Cons#)e! P!otection Act 1321 ss ? $ H$3 .&ls8#!</s St&t#tes H(t5 E"nI SALE O- GOODS AND CONSUMER
PROTECTIONI9
$
See t5e .e&lt5 &n" S&fet< HDispl&< Sc!een ED#ip)entI Re*#l&tions 133K139
[251)]
1&A1 Soft2are and t+e definition of 3%oods.
=5ilst t5e Co#!t of Appe&l "ecision in !t "lbans City an District Council # International Computers Lt
1
is p!i)&!il<
conce!ne" :it5 t5e effecti'eness of e6cl#sion &n" li)it&tion cl&#ses

one of t5e )ost inte!estin* &spects of t5is "ecision

is t5e %#"*)ent of Gli"e:ell LJ :5o e6&)ine" t5e :i"e! D#estion of :5et5e! o! not t5e s#ppl< of soft:&!e :&s to 8e
t!e&te" &s if it :e!e & s#ppl< of *oo"s9 =5ilst it is i)po!t&nt to note t5&t 5is !e)&!>s :e!e o8ite! "ict&? t5e<
ne'e!t5eless? in t5e &8sence of s#8seD#ent c&ses? :ill nee" to 8e t&>en into &cco#nt in e6&)inin* t5is iss#e9
Gli"e:ell LJ st&!te" 5is &n&l<sis 8< &"optin* t5e "efinition of & co)p#te! s<ste) #se" in t5e co#!t 8elo:
:5e!e t5e %#"*e s&i":
;B< itself 5&!":&!e c&n "o not5in*9 T5e !e&ll< i)po!t&nt p&!t of t5e s<ste) is t5e soft:&!e9 P!o*!&)s &!e t5e
inst!#ctions o! co))&n"s t5&t tell t5e 5&!":&!e :5&t to "o9 T5e p!o*!&) itself is &n &l*o!it5) o! fo!)#l&9 It is of
necessit< cont&ine" in & p5<sic&l )e"i#)9 A p!o*!&) in )&c5ine !e&"&8le fo!) )#st 8e cont&ine" on & )&c5ine
!e&"&8le )e"i#)? s#c5 &s p&pe! c&!"s? )&*netic c&!"s? )&*netic t&pes? "iscs? "!#)s o! )&*netic 8#88les/
$
9
.e t5en !efe!!e" to t5e "efinition of ;*oo"s/ in t5e S&le of Goo"s Act 1313 &n" S#ppl< of Goo"s &n" Se!'ices Act 132
:5ic5 p!o'i"e t5&t ;*oo"s/ incl#"es ;&ll pe!son&l c5&ttels ot5e! t5&n t5in*s in &ction &n" )one</
(
&n" :ent on to s&<
t5&t? ;Cle&!l<? & "is> is :it5in t5is "efinition9 ED#&ll< cle&!l<? & p!o*!&)? of itself? is not/
+
9
[251)11]
Refe!ence :&s )&"e to t5e "ecision of t5e S#p!e)e Co#!t of Ne: So#t5 =&les in Toby Constructions
$roucts $ty Lt # Computa %ar (!ales) $ty Lt
,
:5e!e it :&s 5el" t5&t t5e s&le of & :5ole co)p#te! s<ste)? incl#"in*
8ot5 5&!":&!e &n" soft:&!e? :&s & s&le of *oo"s :it5in t5e Ne: So#t5 =&les le*isl&tion9 .o:e'e!? Gli"e:ell LJ
!e)&!>e" t5&t t5is "ecision :&s not &#t5o!it< fo! t5e D#estion of :5et5e! t5e s#ppl< of soft:&!e constit#te" t5e s&le o!
s#ppl< of ;*oo"s/9 .e !efe!!e" to &n inst!#ction )&n#&l fo! )&int&inin* & c&!? s&<in*? ;In )< 'ie:? t5e inst!#ctions &!e
&n inte*!&l p&!t of t5e )&n#&l/
1
9 .e t5o#*5t t5&t t5e )&n#&l incl#"in* t5e inst!#ctions H:5et5e! in 8oo> o! 'i"eo-
c&ssette fo!)I :o#l" 8e ;*oo"s/ :it5in t5e )e&nin* of t5e S&le of Goo"s Act 1313 &n" "efecti'e inst!#ctions :o#l"
!es#lt in & 8!e&c5 of t5e i)plie" te!)s of s 1( of t5&t Act9 .e :ent on to s&< t5&t if & co)p#te! "is> is sol" o! 5i!e" &n"
t5e p!o*!&) is "efecti'e t5is :o#l" 8e? p!i)& f&cie? & 8!e&c5 of t5e te!)s &s to D#&lit< &n" fitness fo! p#!pose in t5e
!ele'&nt le*isl&tion9
.o:e'e!? Gli"e:ell LJ !eco*nise" t5&t t5e!e :e!e & l&!*e n#)8e! of sit#&tions :5e!e soft:&!e is not s#pplie"
in & p5<sic&l )e"i#) &t &ll9 T5is )&< 8e 8ec&#se it :&s inst&lle" &t t5e #se!/s site 8< t5e s#pplie!? o! "o:n-lo&"e" f!o)
t5e Inte!net o! else:5e!e9 .e s&i" t5&t in t5is t<pe of sit#&tion t5e p!o*!&) co#l" not 8e consi"e!e" ;*oo"s/ &n" t5e
i)plie" te!)s &s to D#&lit< &n" fitness fo! p#!pose :o#l" not &ppl<9 Ne'e!t5eless? in !el&tion to & cont!&ct fo! t5e
t!&nsfe! into & co)p#te! of & p!o*!&) inten"e" 8< 8ot5 p&!ties to inst!#ct o! en&8le t5e co)p#te! to &c5ie'e specific
f#nctions H&n" in t5e &8sence of &n< e6p!ess te!)s &s to D#&lit< o! fitness fo! p#!pose? o! of &n< te!) to t5e cont!&!<I?
t5e!e :o#l" 8e &n i)plie" te!) &t co))on l&: ;t5&t t5e p!o*!&) :ill 8e !e&son&8l< fit fo!? ie9 !e&son&8l< c&p&8le of
&c5ie'in* t5e inten"e" p#!pose/
2
9
[251)12]
1
!t "lbans City an District Council # International Computers Lt F133,G ( All ER (21? CA9

See P&!&*!&p5 11 F+13G post9

$
!t "lbans District Council # ICL &8o'e &t (3 o8ite! pe! Gli"e:ell LJ9
(
S&le of Goo"s Act 1313 s ,1J S#ppl< of Goo"s &n" Se!'ices Act s 12 H$3 .&ls8#!</s St&t#tes H(t5 E"nI SALE O- GOODS AND
CONSUMER PROTECTIONI
+
!t "lbans District Council # ICL &8o'e &t (3$ o8ite! pe! Gli"e:ell LJ9
,
Toby Constructions $roucts $ty Lt # Computa %ar (!ales) $ty Lt F132$G NS=LR (29
1
!t "lbans District Council # ICL &8o'e &t (3$ o8ite! pe! Gli"e:ell LJ9
2
!t "lbans District Council # ICL &8o'e &t (3( o8ite! pe! Gli"e:ell LJ9
[251)1!]
1( ,ffecti#eness of e-clsion and limitation clases
E'e!< e6cl#sion o! li)it&tion cl&#se )#st &l:&<s 8e "!&fte" :it5 s&tisf<in* 8ot5 t5e cont!& p!ofe!ente) !#le of
const!#ction &n" t5e test of !e&son&8leness #n"e! t5e Unf&i! Cont!&ct Te!)s Act 1311 in )in"9 A*&inst t5e 8&c>*!o#n"
of t5e sc&!ce n#)8e! of cl&i)s :5ic5 5&'e *one to f#ll t!i&l? t5e #n!epo!te" "ecision of !al#age "ssociation # C"$
&inancial !er#ices Lt
1
:&s? in t5e &8sence of s#8seD#ent c&ses? p!o8&8l< !e*&!"e" &s t5e 8enc5)&!> &n" le&"in*
&#t5o!it< on t5e effecti'eness of li)it&tion &n" e6cl#sion cl&#ses in co)p#te! cont!&cts &n" t5e i)p&ct of t5e Unf&i!
Cont!&ct Te!)s Act 13119
T5&t c&se !el&te" to t5e "esi*n? "e'elop)ent &n" i)ple)ent&tion of t5e soft:&!e fo! &n &cco#ntin* s<ste)9
T5e p!o%ect in'ol'e" t:o cont!&cts9 T5e fi!st cont!&ct :&s to c&!!< o#t &n &n&l<sis of t5e c#sto)e!/s !eD#i!e)ents &n"
to specif< 5o: t5ose !eD#i!e)ents :e!e to 8e &c5ie'e"9 T5e secon" cont!&ct co'e!e" t5e "e'elop)ent &n"
i)ple)ent&tion of t5e co)p#te! soft:&!e to )eet t5e specific&tions p!o"#ce" #n"e! t5e fi!st cont!&ct9 T5e "ecision
cont&ine" & "et&ile" &n&l<sis of t5e iss#es !el&tin* to cont!&ct#&l te!)s &s to co)petence of st&ff? t5e D#&lit< of t5ei!
pe!fo!)&nce? t5e D#&lit< of t5e s#8%ect )&tte! of t5e cont!&ct? t5e ti)e fo! co)pletion &n" t5e const!#ction &n"
&pplic&tion of te!)s e6cl#"in* o! li)itin* li&8ilit< fo! 8!e&c5 of cont!&ct o! ne*li*ence :5ic5 &!e t<pic&l of te!)s
co))onl< #se" in t5e co)p#te! in"#st!<9
T5e %#"*)ent in'ol'e" &n &n&l<sis of t5ese te!)s 8< t5e &pplic&tion of *ene!&l cont!&ct#&l p!inciples &n"
!#les of const!#ction? :it5 t5e cont!&ct te!)s 8ein* const!#e" cont!& p!ofe!ente)9 -o! e6&)ple? & cl&#se :5ic5 onl<
!efe!!e" to t5e e6cl#sion of )e!c5&nt&8ilit< &n" fitness fo! p#!pose :&s fo#n" not to e6ten" to e6cl#"in* t5e i)plie"
te!) t5&t !e&son&8le s>ill &n" c&!e :o#l" 8e e6e!cise" in c&!!<in* o#t t5e cont!&ct9
Since t5e "ecision of !al#age "ssociation # C"$ &inancial !er#ices Lt t5e!e 5&s 8een & Co#!t of Appe&l
"ecision conce!nin* t5e p!&ctice 8< soft:&!e s#pplie!s of li)itin* t5ei! li&8ilit< fo! f&#lt< soft:&!e 8< !efe!ence to t5ei!
st&n"&!" te!)s &n" con"itions9 T5e c&se of !t "lbans City an District Council # International Computers Lt

conce!ne" t5e s#ppl< of & soft:&!e s<ste) to t5e Co#ncil 8< t5e "efen"&nt to !#n t5e !e*iste! of t5e co))#nit< c5&!*e
p&<e!s &n" "et&ils of t5ei! 8ills9 T5e!e :&s &n e!!o! in t5e soft:&!e :5ic5 c&#se" &n o'e!esti)&tion of t5e n#)8e! of
co))#nit< c5&!*e p&<e!s9 T5is !es#lte" in t5e Co#ncil settin* & co))#nit< c5&!*e fo! t5e <e&! in D#estion :5ic5 :&s
too lo: &n"? conseD#entl<? co))#nit< c5&!*e !eceipts fo! t5&t <e&! :e!e less t5&n t5e< o#*5t to 5&'e 8een9 A f#!t5e!
conseD#ence :&s t5&t t5e c5&!*e p&<e!s 8o!e &""ition&l c5&!*es in t5e follo:in* <e&! to )&>e #p fo! t5e s5o!tf&ll9
T5e cont!&ct fo! t5e s#ppl< of t5e s<ste) inco!po!&te" t5e "efen"&nt/s *ene!&l con"itions of cont!&ct :5ic5
incl#"e" & p!o'ision li)itin* t5e "efen"&nt/s li&8ilit< to L144?444 &n" e6cl#"e" conseD#enti&l loss9 T5e Co#ncil &!*#e"
t5&t t5e li)it&tion cl&#se :&s in'&li"&te" 8< t5e Unf&i! Cont!&ct Te!)s Act 13119 T5e t!i&l %#"*e? Scott-B&>e! J &*!ee"
:it5 t5e Co#ncil/s #8)ission9 .is !e&sons incl#"e":
1191 T5e on#s :&s on t5e "efen"&nt to s&tisf< t5e co#!t &8o#t t5e !e&son&8leness of t5e li)it&tion te!)9
119 -ollo:in* t5e *#i"elines in Section 11H(I of t5e Unf&i! Cont!&ct Te!)s Act 1311? !e*&!" )#st 8e p&i" to t5e
"efen"&nt/s !eso#!ces to )eet &n< potenti&l li&8ilit< &n" 5o: f&! it :&s open to t5e Co#ncil to o8t&in ins#!&nce
co'e!9 T5e %#"*e fo#n" t5&t t5e "efen"&nt 5&" &)ple !eso#!ces to )eet &n< li&8ilit<? incl#"in* p!o"#ct li&8ilit<
co'e! in &n &**!e*&te s#) of L+4 )illion :o!l"-:i"e9
119$ T5e 8&!*&inin* position 8et:een t5e p&!ties :&s in t5e "efen"&nt/s f&'o#!9 T5e "efen"&nt :&s one of & li)ite"
n#)8e! of co)p&nies :5o co#l" )eet t5e pl&intiff/s !eD#i!e)ents9 T5e Co#ncil 5&" to concl#"e & cont!&ct in &
s5o!t pe!io" of ti)e &fte! t5e "efen"&nt 5&" 8een selecte" &s t5e p!efe!!e" s#pplie!9 Allo:&nce 5&" to 8e )&"e
fo! t5e f&ct t5&t t5e Co#ncil offici&ls :e!e not in t5e o!"in&!< sense 8#siness)en9 Also? t5e "efen"&nt 5&"
t5!e&tene" not to >eep t5e 5&!":&!e !ese!'e" :5ic5 :&s essenti&l fo! t5e p!o'ision of t5e s<ste) on ti)e? if t5e
cont!&ct in its st&n"&!" fo!) :&s not si*ne" &l)ost i))e"i&tel<9 On t5e :5ole? t5e!efo!e? t5e Co#ncil/s
8&!*&inin* position :&s :e&>e! t5&n t5e "efen"&nt/s9
119( T5e Co#ncil 5&" !ecei'e" no in"#ce)ent &n" 5&" no oppo!t#nit< of ente!in* into & si)il&! cont!&ct :it5 &n<one
else :it5o#t & li)it&tion cl&#se9
.&'in* !e*&!" to &ll t5e iss#es? t5e co#!t 5el" t5&t t5e li)it&tion of li&8ilit< cl&#se "i" not s&tisf< t5e
!eD#i!e)ents of !e&son&8leness
$
9

T5e t!i&l %#"*e consi"e!e" t5e "ete!)inin* f&cto!s to 8e ineD#&lit< of 8&!*&inin*
po:e!J t5e &8sence of &n< positi'e %#stific&tion 8< t5e "efen"&nt fo! t5e specific li)it? 8ot5 in !el&tion to t5e potenti&l
!is> &n" &ct#&l lossJ t5e f&ct t5&t t5e "efen"&nts :e!e ins#!e" &n" t5e p!&ctic&l conseD#ences of s#c5 ins#!&nce? n&)el<?
t5&t to &lloc&te t5e loss to t5e Co#ncil :o#l" )e&n t5&t t5e co))#nit< c5&!*e p&<e!s :o#l" 8e&! t5e #lti)&te loss
!&t5e! t5&n t5e "efen"&nt/s ins#!e!s9
T5e %#"*e 5el" t5&t t5ese f&cto!s o#t:ei*5e" ot5e! f&cto!s s#c5 &s t5e nee" fo! co)p#te! co)p&nies &n" loc&l
&#t5o!ities to 8e f!ee to )&>e t5ei! o:n 8&!*&insJ t5e Co#ncil cont!&cte" :it5 t5ei! e<es open? >no:in* &n" )&>in*
!ep!esent&tions &8o#t t5e li)it&tion cl&#seJ li)it&tions of t5is >in" &!e co))onpl&ce in t5e co)p#te! in"#st!< &n" t5e
soft:&!e :&s &n &!e& of "e'elopin* tec5nolo*<9
On &ppe&l? t5e Co#!t of Appe&l s&i" it :o#l" onl< inte!fe!e :it5 t5e t!i&l %#"*e/s "ecision t5&t t5e cl&#se :&s
#n!e&son&8le if it t5o#*5t t5e %#"*)ent :&s pl&inl< :!on*J it "i" not &n" in"ee" :o#l" p!o8&8l< 5&'e co)e to t5e
s&)e concl#sion itself9 T5e Co#!t of Appe&l &lso !e%ecte" t5e "efen"&nt/s s#8)ission t5&t t5e pl&intiff "i" not "e&l on
t5e "efen"&nt/s st&n"&!" te!)s of 8#siness fo! t5e p#!poses of s $ of t5e Unf&i! Cont!&ct Te!)s Act 13119 T5e Co#!t of
Appe&l fo#n" t5&t? i!!especti'e of t5e ne*oti&tions :5ic5 5&" p!ece"e" t5e cont!&ct :5en it :&s fin&ll< &*!ee"? t5e
cont!&ct cont&ine" t5e "efen"&nt/s st&n"&!" te!)s9 T5is concl#sion :&s s#ppo!te" 8< t5e e6p!essions ;"e&ls &s
cons#)e!/ &n" ;)&>es & cont!&ct/ in Section 1H1IH&I of t5e Unf&i! Cont!&ct Te!)s Act 1311 &n" t5e o!"in&!< #s&*e of
;"e&ls/ to )e&n ;)&>es & "e&l/9 T5e i)po!t&nt t5in* :&s t5&t t5e Co#ncil 5&" ;"e&lt/ on t5e st&n"&!" te!)s in t5e sense
of ente!in* into & cont!&ct9 T5e Co#!t of Appe&l s&i" t5&t not5in* in t5e !al#age "ssociation # C"$ &inancial !er#ices
Lt "ecision s5o#l" 8e t&>en to cont!&"ict t5is concl#sion9 In t5&t c&se -o!8es J? :5o 5&" to consi"e! :5et5e! t5e te!)s
:e!e still st&n"&!" e'en t5o#*5 t5e< 5&" to so)e e6tent 8een c5&n*e" in t5e ne*oti&tions? s&i"? ;In s#c5 ci!c#)st&nces?
:5et5e! it contin#es to 8e co!!ect to "esc!i8e t5e te!)s of t5e cont!&ct e'ent#&ll< &*!ee" 8< t5e p&!ties &s t5e st&n"&!"
te!)s of 8#siness of t5e p&!t< :5o o!i*in&ll< p#t t5e) fo!:&!" :ill 8e & D#estion of f&ct &n" "e*!ee to 8e "eci"e" in &ll
t5e ci!c#)st&nces of t5e p&!tic#l&! c&se/
(
9
1
See !al#age "ssociation # C"$ &inancial !er#ices Lt F133+G -SR ,+(9

!t "lbans City an District Council # International Computers Lt F133,G ( All ER (21? CA9
$
As to t5e !eD#i!e)ent of !e&son&8leness see f#!t5e! P&!&*!&p5 12 F+4G post9
(
!al#age "ssociation # C"$ &inancial !er#ices Lt &s &8o'e &t ,19
[251*]
1) 4easona0leness
Of )o!e *ene!&l si*nific&nce? &lt5o#*5 st!ictl< o8ite!? in !al#age "ssociation # C"$ &inancial !er#ices Lt
1
t5e co#!t
e6&)ine" t5e &pplic&tion of t5e Unf&i! Cont!&ct Te!)s Act 1311 to t5e li)it&tion of li&8ilit< cl&#ses? incl#"in* &n
&n&l<sis of Sections &n" $ of t5&t Act &n" t5e !eD#i!e)ent of !e&son&8leness

9 In p&!tic#l&!? t5e %#"*)ent "et&ils not

onl< t5e f&cto!s :5ic5 nee" to 8e consi"e!e"? 8#t &lso :5&t :ei*5t s5o#l" 8e *i'en to t5e) in "ete!)inin* :5et5e! o!
not & p&!tic#l&! e6cl#sion o! li)it&tion cl&#se is !e&son&8le &n" t5e!efo!e '&li"9 T5e co#!t *&'e i)po!t&nce to:
1291 t5e &'&il&8ilit< of ins#!&nce co'e!J
129 :5et5e! t5e li)it of li&8ilit< is &n &!8it!&!< fi*#!eJ
129$ t5e !is> of f&il#!e? 8&se" on :5et5e! t5e p!o%ect p!esente" &n< si*nific&nt o! #n#s#&l "iffic#lt< to t5e s#pplie! o!
:&s !o#tine &n" :it5in t5e c&p&8ilit< of t5e s#pplie!J &n"
129( :5et5e! t5e s#pplie! 5&s t5e !eso#!ces to )eet its possi8le li&8ilit< o! losses in e6cess of t5e cont!&ct#&l li)it9
It is cle&! t5&t &n< li)it&tions :ill nee" to 8e %#stifie" 8< !efe!ence to f&cto!s s#c5 &s t5e cont!&ct p!ice? t5e s#pplie!/s
t#!no'e!? t5e le'el of t5e s#pplie!/s ins#!&nce co'e!? t5e cont!&ct '&l#e? t5e fin&nci&l !is> to :5ic5 t5e c#sto)e! co#l"
8e e6pose" &n" fo! :5ic5 ins#!&nce co'e! is not &'&il&8le? o! so)e ot5e! %#stifi&8le f&cto!9
1
See P&!&*!&p5 11 note 1 F+13G &nte9

-o! & f#!t5e! &n&l<sis of t5e Unf&i! Cont!&ct Te!)s Act 1311 s $ H11 .&ls8#!</s St&t#tes H(t5 E"nI CONTRACTI in connection
:it5 t5e )e&nin* of "e&lin* on & p&!t</s st&n"&!" te!)s &n" con"itions see P&!&*!&p5 11 F+13G &nte9
[2520]
1* Application of 5C6A 1*(( to soft2are licences
It is so)eti)es &!*#e" t5&t t5e Unf&i! Cont!&ct Te!)s Act 1311 "oes not &ppl< to soft:&!e licences? 8ec&#se of
P&!&*!&p5 1HcI of Sc5e"#le 1 of t5e Act :5ic5 p!o'i"es t5&t Sections E( of t5e Act "o not &ppl< to &n< cont!&ct so f&!
&s it !el&tes to t5e c!e&tion o! t!&nsfe! of & !i*5t o! inte!est in &n< intellect#&l p!ope!t<
1
9 .o:e'e! in !al#age
"ssociation # C"$ &inancial !er#ices Lt

t5e co#!t !e%ecte" t5e &!*#)ent t5&t t5e c&se :&s conce!ne" :it5 t5e
c!e&tion &n" o! t!&nsfe! of intellect#&l p!ope!t< &n" t5e!efo!e? :&s :it5in t5is e6e)ption p!o'ision9 It :&s st&te" t5&t
P&!&*!&p5 1HcI &pplies onl< to t5ose p!o'isions of & cont!&ct :5ic5 "e&l :it5 t5e c!e&tion o! t!&nsfe! of & !i*5t o!
inte!est in t5e !ele'&nt intellect#&l p!ope!t<9 It "oes not e6ten" *ene!&ll< to &ll t5e te!)s of & cont!&ct si)pl< 8ec&#se
t5e cont!&ct is conce!ne" o'e!&ll :it5 t5e p!o'ision of & se!'ice? pe!fo!)&nce of :5ic5 :ill !es#lt in & p!o"#ct to :5ic5
t5e l&: &ffo!"s t5e p!otection of intellect#&l p!ope!t< !i*5ts9
1
See t5e Unf&i! Cont!&ct Te!)s Act 1311 Sc5 1 p&!& 1HcI &s &)en"e" 8< t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s $4$H1I?
Sc5 1 p&!& ( &n" t5e T!&"e M&!>s Act 133( s 14,H1I? Sc5 ( p&!& 1 H11 .&ls8#!</s St&t#tes H(t5 E"nI CONTRACTI9

See P&!&*!&p5 11 note 1 F+13G &nte9

[2521]
20 ,-clsion and limitation clases in precedents
T5e &pp!o&c5 &"opte" in t5e p!ece"ents in t5is title is fo! t5e s#pplie!:
491 to &ccept li&8ilit< fo! pe!son&l in%#!< &n" o! "e&t5 :it5o#t li)it "#e to t5e s#pplie!/s ne*li*enceJ
49 to &ccept li&8ilit< fo! "&)&*e to t5e c#sto)e!/s t&n*i8le p!ope!t< "#e to t5e s#pplie!/s ne*li*ence 8#t i)pose &
fin&nci&l li)it :5ic5 is !el&te" to t5e cost of !ep&i! o! !epl&ce)entJ
49$ to e6cl#"e conseD#enti&l li&8ilit<J &n"
49( to i)pose & fin&nci&l li)it on &n< li&8ilit< o#tsi"e p&!&*!&p5s 491E49$ &8o'e :5ic5 nee"s to 8e lin>e" to t5e
cont!&ct p!ice &n" & !e&son&8le p!opo!tion of t5e s#pplie!/s ins#!&nce co'e!? &s :ell &s t5e ot5e! f&cto!s
)entione" in P&!&*!&p5 12 &8o'e9
It )#st 8e st!esse"? 5o:e'e!? t5&t t5e p!o'isions of e'e!< li)it&tion &n" e6cl#sion cl&#se &n" t5e specific fin&nci&l
li)its nee" to 8e !e'ie:e" &n" "ete!)ine" in !el&tion to t5e specific ci!c#)st&nces of e&c5 cont!&ct &n" :5&t is
!e*&!"e" 8< t5e p&!ties to 8e & !e&son&8le s5&!in* &n" &lloc&tion of t5e !is>s of t5e t!&ns&ction9
[2522]
+: TIMESCALES
21 Pro"ect plan
T5e o8%ecti'e of &n< i)ple)ent&tion of & co)p#te! s<ste) is to 5&'e it inst&lle" &n" ope!&tion&l on ti)e &n" :it5in
8#"*et9 -!eD#entl< t5e !e&son :5< t5is "oes not 5&ppen is poo! p!o%ect )&n&*e)ent !&t5e! t5&n in&"eD#&c< of t5e
co)ponent ele)ents of t5e s<ste)9 Acco!"in*l<? &not5e! >e< co)ponent in t5e p!oc#!e)ent p!ocess is & p!o%ect pl&n
&n" ti)et&8le :5ic5 *i'es & 8!e&>"o:n of t5e p!o%ect into sep&!&te )&n&*e&8le t&s>s? i"entifies >e< e'ents? "esc!i8es
t5e '&!io#s t&s>s to 8e pe!fo!)e" 8< e&c5 of t5e p&!ties? t5e "&tes 8< :5ic5 t5e< &!e to 8e co)plete" &n" t5e
"epen"ence of e&c5 t&s> #pon t5e ot5e!s9 Unless 8ot5 p&!ties #n"e!st&n" f#ll< :5&t is in'ol'e" &n" e&c5 si"e/s
!esponsi8ilities? t5en t5e c5&nce of t5e t&!*et co)pletion "&te 8ein* &c5ie'e" :ill 8e sli*5t9
[252!]
T5e #se! :ill in'&!i&8l< :is5 to see> cont!&ct#&l co))it)ents f!o) t5e s#pplie! in !espect of fi!) "&tes fo!
co)pletion of e&c5 )&%o! p!o%ect )ilestone9 T5e s#pplie! in t#!n :ill no!)&ll< t!< to e6p!ess &ll co)pletion &n"
"eli'e!< "&tes &s esti)&tes onl<9 =5&t is &*!ee" fin&ll< is cle&!l< & )&tte! fo! co))e!ci&l ne*oti&tion9 In t5e c&se of
)&n< "e'elop)ent p!o%ects &n &ccept&8le co)p!o)ise )&< 8e fo! t5e co)pletion "&tes in !espect of inte!i) p5&ses to
8e t!e&te" &s esti)&te" t&!*et "&tes9 T5is &llo:s t5e s#pplie! fle6i8ilit< to &"%#st t5ese "&tes on t5e occ#!!ence of
#nfo!eseen e'ents? so t5&t "e'elop)ent )&< contin#e in t5e )ost cost effecti'e &n" ti)el< )&nne!9 -in&l &ccept&nce o!
co)pletion of t5e :o!> )&< t5en 8e e6p!esse" &s & fi!) cont!&ct#&l "&te? :it5 t5e s#pplie! 8ein* f#ll< !esponsi8le fo!
"el&<s "#e to 5is "ef&#lt9
E'en :5e!e "&tes &!e initi&ll< "esc!i8e" &s ;t&!*et/ "&tes t5e co#!se of con"#ct of t5e p&!ties "#!in* t5e
p!o*!ess of t5e p!o%ect )&< !es#lt in ti)e of t5e essence 8ein* 5el" to &ppl< to t5e p!o%ect ti)et&8le9 In !al#age
"ssociation # C"$ &inancial !er#ices Lt
1
t5e!e :&s no e6p!ess confi!)&tion t5&t ti)e :&s of t5e essence9 .o:e'e!
t5e co#!t concl#"e" t5&t ti)e :&s of t5e essence in !espect of t5e co)pletion "&te &*&inst t5e f&ct t5&t t5e p!o%ect :&s
t5e fi!st of & se!ies of p5&ses fo! co)p#te!is&tion of t5e #se!/s ope!&tions? t5e nee" to !epl&ce &n e6istin* &cco#ntin*
s<ste) &n" t5&t &s t5e p!o%ect p!ocee"e"? its p!esent &n" f#t#!e p!o*!ess :&s consi"e!e" &t )ont5l< p!o*!ess )eetin*s
&n" & !e'ise" ti)et&8le :&s &*!ee" in li*5t of t5e p!e'&ilin* ci!c#)st&nces9
1
See P&!&*!&p5 11 note 1 F+13G &nte9
[252$]
22 'elay 0y t+e ser
S#ccessf#l co)pletion of t5e s#pplie!/s o8li*&tions in &n< co)p#te! cont!&ct in t#!n "epen"s to & l&!*e e6tent on t5e
pe!fo!)&nce 8< t5e #se! of ce!t&in t&s>s9 T5e s#pplie! :ill? t5e!efo!e? see> to specif< "e&"lines fo! co)pletion of t5e
#se!/s >e< !esponsi8ilities incl#"in* t5e p!ep&!&tion &n" &'&il&8ilit< of t5e #se!/s inst&ll&tion site? t5e ti)el< &pp!o'&l of
specific&tions &n" ot5e! p!o%ect "oc#)ent&tion? &s :ell &s t5e p!o"#ction of test "&t& &n" e6pecte" !es#lts9
A*&inst t5e li>eli5oo" of possi8le "el&<s occ#!!in*? it is p!#"ent to incl#"e e6plicit p!o'isions "e&lin* :it5
t5e contin*enc< of "el&<9 T5e s#pplie! :ill no!)&ll< see> t5e incl#sion of & cl&#se p!o'i"in* fo! !eco'e!< of t5e
s#pplie!/s &""ition&l costs inc#!!e" &s & !es#lt of "el&<s c&#se" 8< t5e c#sto)e!? to*et5e! :it5 &n e6tension of
ti)esc&les9
A""ition&ll<? t5e s#pplie! )&< see> specific cont!&ct#&l s&fe*#&!"s &*&inst &ccept&nce 8ein* #n!e&son&8l<
"el&<e"9 T5e s#pplie! 5&s & >een inte!est in sec#!in* ti)el< &ccept&nce 8ec&#se co)pletion of 5is p!i)&!< o8li*&tion to
s#ppl< t5e &*!ee" ;"eli'e!&8les/ :ill no!)&ll< t&>e pl&ce on &ccept&nce9 -in&l p&<)ent :ill &lso 8e lin>e" to t5is e'ent?
&s :ell &s t5e co))ence)ent of post &ccept&nce !esponsi8ilities s#c5 &s :&!!&nt< s#ppo!t o! )&inten&nce9 T5e s#pplie!
)&<? t5e!efo!e? specif< t5&t &ccept&nce :ill 8e "ee)e" if t5e ;"eli'e!&8les/ &!e p#t into ope!&tion&l #se? not:it5st&n"in*
t5&t t5e c#sto)e! cl&i)s t5&t t5e< 5&'e not 8een fin&ll< &ccepte"? on t5e 8&sis t5&t if t5e ;"eli'e!&8les/ &!e *oo" eno#*5
to 8e #se"? t5e< &!e *oo" eno#*5 to 8e &ccepte" &n" p&i" fo!9
[2525]
2! 'elay 0y t+e spplier
T5e c#sto)e! )#st "eci"e :5&t )e&s#!es 5e !eD#i!es to enco#!&*e ti)el< "eli'e!< &n" co)pletion 8< t5e s#pplie! &n"
5o: to "e&l :it5 &n< f&il#!e on t5e s#pplie!/s p&!t to )eet &*!ee" "eli'e!< &n" co)pletion "&tes9 T5ese )e&s#!es )i*5t
incl#"e st&*e p&<)ents &*&inst t5e co)pletion of >e< p!o%ect )ilestones? liD#i"&te" "&)&*es fo! "el&< &n" ot5e!
si)il&! incenti'es to )ini)ise t5e possi8ilit< of t5e c#sto)e! fin"in* 5i)self in t5e position of 5&'in* p&i" & si*nific&nt
p!opo!tion of t5e cont!&ct p!ice :it5o#t &n<t5in* :o!t5:5ile to s5o: fo! t5&t e6pen"it#!e9
A liD#i"&te" "&)&*es cl&#se p!o'i"es t5&t if t5e s#pplie! f&ils to ;"eli'e!/ o! ;co)plete t5e :o!>/? &s t5is
e6p!ession is "efine" in t5e cont!&ct? 8< & stip#l&te" "&te t5en t5e c#sto)e! 5&s t5e !i*5t to !eco'e! & p!e-"ete!)ine"
&)o#nt? eit5e! 8< :&< of "e"#ction f!o) t5e cont!&ct p!ice o! p&<)ent 8< t5e s#pplie!? fo! e&c5 :ee> of "el&< 8et:een
t5e &*!ee" "&te fo! "eli'e!< o! co)pletion &n" t5e &ct#&l "eli'e!< o! co)pletion "&te9 T5e &i) is to fi6 & s#) :5ic5
*en#inel< !ep!esents t5e li>el< loss of t5e c#sto)e! fo! "el&<9 T5is &)o#nt is #s#&ll< e6p!esse" &s & pe!cent&*e of t5e
cont!&ct '&l#e? of eit5e! t5e :5ole p!o%ect o! of t5ose po!tions of t5e :o!> :5ic5 c&nnot in conseD#ence of t5e
s#pplie!/s "el&< 8e p#t to t5e #se inten"e"? #p to & )&6i)#) &)o#nt? &n" t5is p&<)ent is t!e&te" &s 8ein* in f#ll
s&tisf&ction of t5e s#pplie!/s li&8ilit< fo! "el&<9
[252&]
It is cl&i)e" t5&t fi6in* liD#i"&te" "&)&*es in &"'&nce 5&s &"'&nt&*es fo! 8ot5 p&!ties9 -!o) t5e #se!/s point
of 'ie: it f&cilit&tes t5e !eco'e!< of co)pens&tion fo! "el&< :it5o#t t5e e6pense &n" "iffic#lt< of p!o'in* &ct#&l
"&)&*e in liti*&tionJ &n" f!o) t5e s#pplie!/s point of 'ie: it p!o'i"es fin&nci&l ce!t&int<? in t5&t t5e s#pplie! >no:s t5e
e6tent of 5is li&8ilit< fo! "el&<9 Use!s :ill ne'e!t5eless f&ce st!on* !esist&nce f!o) )&n< s#pplie!s of co)p#te!
p!o"#cts &n" se!'ices to t5e p!opos&l t5&t t5e< s5o#l" p&< liD#i"&te" "&)&*es if t5e< &!e l&te in co)pletin* t5e p!o%ect9
T5is !esist&nce is l&!*el< "#e to t5e f&ct t5&t in co)p#te!-!el&te" cont!&cts t5e s#pplie! is )o!e "epen"ent on t5e co-
ope!&tion &n" &cti'e in'ol'e)ent of t5e #se! t5&n is t5e c&se in )ost t<pes of co))e!ci&l cont!&cts9 T5is 5i*5 "e*!ee of
inte!&ction 8et:een t5e s#pplie! &n" t5e #se! c&n conseD#entl< )&>e it "iffic#lt to "ete!)ine :5et5e! o! not "el&< is
&tt!i8#t&8le to t5e s#pplie!/s &cts &n" o)issions? o! t5ose of t5e #se!9
C&!e )#st 8e t&>en in t5e co)p#t&tion of t5e p!e-esti)&te of "&)&*es to ens#!e t5&t t5e cl&#se "oes not in
p!&ctice constit#te & pen&lt< cl&#se :5ic5 :ill 8e #nenfo!ce&8le9 T5e co#!ts :ill not enfo!ce & cl&#se :5ic5 p!o'i"es
fo! t5e p&<)ent of & p!e-"ete!)ine" s#) of )one< in t5e e'ent of 8!e&c5? if t5e s#) fi6e" c&n 8e const!#e" &s &
pen&lt<9 =5et5e! t5e p!e-esti)&te of "&)&*e is & pen&lt< o! liD#i"&te" "&)&*es is & D#estion of const!#ction to 8e
"eci"e" #pon t5e te!)s &n" in5e!ent ci!c#)st&nces of e&c5 p&!tic#l&! cont!&ct? %#"*e" &t t5e ti)e of t5e )&>in* of t5e
cont!&ct? not &t t5e ti)e of t5e 8!e&c59 If & co#!t :e!e to "eci"e t5&t t5e s#) stip#l&te" :&s & pen&lt<? it :o#l" not
#p5ol" t5e cl&#se &n" t5e cont!&ct :o#l" 8e !e&" &s if no s#c5 p!o'ision 5&" 8een )&"e9 T5is :o#l" )e&n t5&t
fin&nci&l ce!t&int< fo! t5e &**!ie'e" p&!t< &n" li)it&tion of li&8ilit< fo! t5e "ef&#ltin* p&!t< :o#l" 8e &8sent
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As to pen&lties &n" liD#i"&te" "&)&*es *ene!&ll< see f#!t5e! Chitty on Contracts H,t5 E"n? 1323I p&!& 1239
[252(]
,: 7EAR 444
2!A1 6+e Pro0lem
T5e so-c&lle" ;7e&! 444/ o! ;Millenni#) ti)e8o)8/ p!o8le) is & conseD#ence of soft:&!e p!o*!&))in* )et5o"s
:5ic5 sto!e t5e "&te &s t:o "i*its !&t5e! t5&n fo#!? fo! e6&)ple? ;31/ inste&" of ;1331/9T5is &!ose o#t of t5e f&ct t5&t in
t5e 13,4/s &n" 1314/s "&t& sto!&*e c&p&cit< :&s 'e!< li)ite" &n" conseD#entl< 'e!< e6pensi'e9 T5e #se of t5e l&st fo#!
"i*its of t5e <e&! :&s one :&< of s&'in* )e)o!<9 Also? p!o*!&))e!s fo#n" it e&sie! to :!ite & "&te :it5 t:o "i*its
!&t5e! t5&n :it5 fo#!9 As & !es#lt? co)p#te! s<ste)s &n" soft:&!e :5ic5 #se t5e t:o "i*it con'ention :ill not 8e &8le to
"istin*#is5 8et:een "&tes in t5is cent#!< &n" t5e ne6t9
T5e #se of onl< t:o "i*its to i"entif< <e&!s :ill c&#se & s<ste) to !e&ct in one of t:o :&<s9 Co)p#te!s :ill
eit5e! consi"e! t5e <e&! ;44/ to 8e 1344 o! t5e< :ill not !eco*nise it &s & '&li" "&te &n" :ill eit5e! c!&s5 &n" !ef#se to
ope!&te? !et#!n &n e!!o! )ess&*e :5ic5 )&< !es#lt in "&t& co!!#ption? o! !e'e!t to & "ef&#lt "&te set 8< t5e p!o*!&))e!9
So)e co)p#te!s )&< e'en 5&'e "iffic#lt< :it5 ;33/ :5ic5 )&< 8e #se" &s &n e!!o! !epo!tin* )ess&*e9
[252(11]
It is i)po!t&nt to note t5&t 5&!":&!e &s :ell &s soft:&!e :ill 8e &ffecte"9 In p&!tic#l&!? t5e!e &!e "&te
sensiti'e e)8e""e" c5ips in & )#ltit#"e of "e'ices f!o) 'i"eo !eco!"e!s &n" telep5one s<ste)s to p!ocessin* &n"
po:e! *ene!&tion pl&nts9 T5e 5e&" of T&s>fo!ce 444
1
? t5e *o'e!n)ent sponso!e" 8o"< :5ic5 :&s est&8lis5e" to
p!o)ote &:&!eness of t5e p!o8le)? co))ente" t5&t ;)ost co)p#tin* s<ste)s - ol" &n" ne:? l&!*e &n" s)&ll - &n" &
5#*e n#)8e! of )ic!op!ocesso!s cont!ollin* &ll so!ts of "e'ices f!o) office sec#!it< s<ste)s to n#cle&! po:e!
st&tions? &!e #n&8le to cope :it5 t5e t!&nsition to t5e ne: cent#!</

9
Alt5o#*5 tec5nic&ll< si)ple? t5e p!o8le) is e6pensi'e to !esol'e? :it5 esti)&tes of L$1 8illion to so!t o#t
t5e p!o8le) in t5e UA9 T5e p!o8le) is )&"e :o!se 8< t5e f&ct t5&t )&n< of t5e ol"e! ;le*&c</ s<ste)s &!e :!itten in
t5e Co8ol l&n*#&*e &n" t5e!e is & s5o!t&*e of Co8ol p!o*!&))e!s9 Also? t5e ti)e &'&il&8le to fi6 t5e p!o8le) is
li)ite" &n" )&< 8e ins#fficient9 In"ee"? )&n< s<ste)s &!e &l!e&"< enco#nte!in* "iffic#lties in 5&n"lin* "&tes9 -o!
e6&)ple? t5e :&!e5o#sin* s<ste) of & )&%o! 5i*5 st!eet s#pe!)&!>et is !epo!te" to 5&'e !e%ecte" c&nne" co!ne" 8eef
:it5 &n e6pi!< "&te of 4449 Acco!"in* to t5e s<ste) it :&s 3, <e&!s o#t of "&te9 As & !es#lt no p!o"#ct :&s &'&il&8le
to p#t on t5e s5el'es9 -in"in* &n" !ectif<in* t5e p!o8le) is &lso onl< 5&lf t5e sol#tionJ ti)e nee"s to 8e &llo:e" fo!
testin* &s :ell9
1
A ne: *o'e!n)ent f#n"e" &*enc<? Action 444? :5ic5 !epl&ces T&s>fo!ce 444? :&s est&8lis5e" in Septe)8e! 1331 to p!o'i"e
&"'ice &n" *#i"&nce on t&c>lin* &n" !esol'in* t5e 7e&! 444 p!o8le)9

G#e!nie! ;T5e :o!l" is sleep:&l>in* to:&!"s "is&ste!/ S#n"&< B#siness H1331I ( M&<? $19
[252(12]
2!B1 Soltions
T5e 8est &pp!o&c5 to t&c>lin* t5e p!o8le) p!io! to t5e &"'ent of t5e ne: cent#!< is & p!&ctic&l one of co-ope!&tion?
:it5 not onl< s#pplie!s 8#t &lso :it5 ot5e! o!*&nis&tions :5ose co)p#te! s<ste)s inte!f&ce :it5 one/s o:n s<ste)9
Liti*&tion is & l&st !eso!t? &s 8!in*in* le*&l p!ocee"in*s o! t5!e&tenin* t5e) :ill "isco#!&*e co-ope!&tion9
[252(1!]
2!B11 6ec+nical adit
-!o) t5e #se!/s pe!specti'e? t5e fi!st t&s> to:&!"s t&c>lin* t5e p!o8le) :ill 8e to o8t&in &n initi&l 8#"*et fo! c&!!<in*
o#t & '#lne!&8ilit< c5ec> to est&8lis5 5o: se!io#sl< t5e o!*&nis&tion :ill 8e &ffecte" 8< t5e 7e&! 444 p!o8le)9 T5is
:ill foc#s on testin* t5e co!e &n" 8#siness c!itic&l s<ste)s #pon :5ic5 t5e o!*&nis&tion !elies9 .&'in* con'ince"
senio! )&n&*e)ent t5&t t5e!e is & p!o8le) it :ill 8e necess&!< to est&8lis5 & 7e&! 444 p!o*!&))e "esi*ne" to sol'e
t5e p!o8le)9 An e&!l< step in t5e p!o*!&))e :ill 8e to #n"e!t&>e & tec5nic&l in'ento!<? listin* &ll t5e "e'ices :5ic5
c&n potenti&ll< 8e &ffecte": 5&!":&!e? soft:&!e? net:o!>s &n" non-IT s<ste)s9 .&'in* "one t5is? s#pplie!s :ill nee"
to 8e cont&cte" to "ete!)ine if t5ei! p!o"#cts &!e )illenni#) co)pli&nt9 T5is :ill en&8le t5e #se! to c&te*o!ise e&c5
"e'ice &s 8ein* co)pli&nt o! non-co)pli&nt? to 8e !ep&i!e"? o! !epl&ce"9 All non-co)pli&nt ite)s :ill nee" to 8e
c&te*o!ise" into t5ose :5ic5 &!e 8#siness c!itic&l &n" :5ic5 nee" to 8e !esol'e" fi!st? &n" t5ose :5ic5 &!e not so
i)po!t&nt to fi69 As note" in t5e B!itis5 Co)p#te! Societ</s ;T5e 7e&! 444CA p!&ctic&l *#i"e fo! p!ofession&ls M
8#siness )&n&*e!s/? ;C5&n*es :ill 8e nee"e"? &c!oss &ll tec5nic&l pl&tfo!)s? to t5e inf!&st!#ct#!e Hope!&tin* s<ste)s?
"&t&8&se )&n&*e!s? sec#!it< s<ste)sI? to t5e &pplic&tions t5&t !#n on it? to "&t& sto!e" in s<ste)s? &n" potenti&ll< to
&n< elect!onic "e'ice :it5 & "&te p!ocesso! c5ip inco!po!&te" into it/
1
9
1
B!itis5 Co)p#te! Societ< The 'ear ()))*" practical guie for professionals + business managers H133,I p 19 T5is p#8lic&tion
is &'&il&8le f!o) t5e B!itis5 Co)p#te! Societ<9 -o! &""!ess see Info!)&tion Bin"e!: A""!esses F1G9
[252(1$]
2!B12 /e%al adit
1
A le*&l &#"it s5o#l" 8e c&!!ie" o#t in con%#nction :it5 t5e tec5nic&l &#"it to !e'ie: &ll e6istin* cont!&cts9 T5ese
s5o#l" incl#"e not onl< s#ppl< 8#t &lso )&inten&nce &n" s#ppo!t cont!&cts &s :ell &s cont!&cts fo! )&n&*e" se!'ices
s#c5 &s f&cilities )&n&*e)entKo#tso#!cin* cont!&cts9 T5e!e )&< 8e se'e!&l cont!&cts conce!nin* t5e s#ppl< of &
p&!tic#l&! s<ste)9 Cons#lt&nts )&< 5&'e 8een #se" to specif< !eD#i!e)ents o! to &ssist t5e c#sto)e! in t5e selection of
t5e s<ste)9 A soft:&!e "e'elope! )&< 5&'e "e'elope" soft:&!e 8#t t5e s<ste) o! p&c>&*e :&s s#pplie" 8< &n
&#t5o!ise" s#pplie! s#c5 &s & s<ste)s inte*!&to! o! "ist!i8#to!9 T5e!e )&< t5e!efo!e 8e !e)e"ies &*&inst cons#lt&nts?
"e'elope!s &n" s#pplie!s9
It is eD#&ll< i)po!t&nt t5&t s#pplie!s con"#ct & tec5nic&l &n" le*&l &#"it to "ete!)ine t5e e6tent? if &n<? of
t5ei! e6pos#!e to le*&l !is>s &n" li&8ilities9 S#pplie!s s5o#l" info!) t5ei! c#sto)e!s Hp&st? e6istin* &n" potenti&lI of
t5ei! *ene!&l polic< on t5e )illenni#) co)pli&nce st&t#s of t5ei! p!o"#cts co))encin* f!o) & specific "&te9
S#pplie!s s5o#l" &lso c5ec> t5ei! ins#!&nce co'e!&*e? p!ofession&l in"e)nit<? &n" "i!ecto!s &n" office!s li&8ilit<
ins#!&nce to ens#!e t5&t &"eD#&te &n" &pp!op!i&te co'e! is in pl&ce9 T5e Co)p#tin* Se!'ices M Soft:&!e Associ&tion
HCSSAI 5&s iss#e" & *#i"&nce note entitle" ;7e&! 444EG#i"&nce fo! IT S#pplie!s/

to 5elp ens#!e t5&t s#pplie!s &!e
&"eD#&tel< p!ep&!e"9
[252(15]
1
-o! & c5ec>list of t5e iss#es :5ic5 nee" to 8e e6&)ine" &s p&!t of & 7e&! 444 le*&l &#"it see -o!) 2 F24G post9 T5e iss#es fo!
#se!s &n" s#pplie!s :ill 8e 8!o&"l< t5e s&)e? &lt5o#*5 t5e 'ie:point of t5e s#pplie! :ill 8e t5e !e'e!se of t5&t of t5e #se!9

T5is *#i"&nce note is &'&il&8le f!o) T5e Co)p#tin* Se!'ices M Associ&tion HCSSAI9 -o! &""!ess see Info!)&tion Bin"e!:
A""!esses F1G9
[252(1&]
2!B1! 7ear 2000 8arranty
In !el&tion to t5e &cD#isition of ne: co)p#te! s<ste)s &n" soft:&!e? :5et5e! 8espo>e o! p&c>&*e" soft:&!e? 8ot5
#se!s &n" s#pplie!s &!e st!on*l< &"'ise" to t&>e )e&s#!es to ens#!e t5&t t5e 7e&! 444 iss#e is &"eD#&tel< "e&lt :it59
T5is :ill incl#"e specific&ll< &""!essin* t5e iss#e in t5e in'it&tion to ten"e!? !eD#est fo! !esponse o! #se! !eD#i!e)ents
specific&tion? &n" &ccept&nce tests to !eD#i!e 1st cent#!< "&tes to 8e teste"9
In &""ition? s#pplie!s s5o#l" 8e !eD#i!e" to *i'e &n e6p!ess :&!!&nt<
1
t5&t t5e s<ste) o! p!o"#ct is 7e&!
444 co)pli&nt9 T5e B!itis5 St&n"&!"s Instit#tion HBSII 5&s "e'elope" & "efinition of 7e&! 444 !eD#i!e)ents

t5&t
)#st 8e s&tisfie" in eD#ip)ent &n" p!o"#cts :5ic5 #se "&tes &n" ti)es9 It is i)po!t&nt to e6&)ine c&!ef#ll< t5e
inte!&ction of & :&!!&nt< cl&#se :it5 t5e e6cl#sion &n" li)it&tion cl&#ses cont&ine" in t5e cont!&ct9 T5e #se! :ill nee"
to ens#!e t5&t t5e effecti'eness of t5e )illenni#) :&!!&nt< is not ne*&te" o! se!io#sl< "il#te" 8< :i"e e6cl#sion
cl&#ses9 T5e s#pplie!? on t5e ot5e! 5&n"? :ill :is5 to li)it its li&8ilit< fo! 7e&! 444 cl&i)s? &lt5o#*5 it )&< 8e
p!ep&!e" to &*!ee sep&!&te li)it&tions fo! t5is t<pe of cl&i)9
[252(1(]
1
-o! )illenni#) co)pli&nce :&!!&nt< cl&#se see -o!) 1 F213G post9

-o! t5e BSI/s Definition of 7e&! 444 Confo!)it< ReD#i!e)ents &n" e6pl&n&to!< note see -o!) 3 F2,G post9
[252(1)]
C: SO-T=ARE LICENCE CONTRACTS
2$ Introdction
Soft:&!e o:ne!s &n" s#pplie!s 5&'e so#*5t & le*&l f!&)e:o!> fo! s#ppl< :5ic5 en&8les t5e co))e!ci&l e6ploit&tion of
t5e soft:&!e 8#t &t t5e s&)e ti)e p!o'i"es & le*&l p!otection )ec5&nis) to:
(91 p!ese!'e t5e soft:&!e o:ne!/s '&l#&8le p!op!iet&!< !i*5ts in t5e soft:&!eJ &n"
(9 e6cl#"e &n"Ko! li)it t5e e6tent of t5e s#pplie!/s li&8ilit< fo! "efects in t5e soft:&!e9
Not:it5st&n"in* t5e "i'e!sit< of t5e co)p#te! in"#st!<? t5e s#ppl< of soft:&!e #n"e! so)e fo!) of cont!&ct licence
!e)&ins &n &l)ost #ni'e!s&l p!&ctice9 T5is is t5e c&se fo! t5e '&!io#s c&te*o!ies of soft:&!e Hope!&tin* s<ste)s
soft:&!e? &pplic&tions soft:&!e? co))#nic&tions soft:&!e etcI !#nnin* on )&inf!&)e co)p#te!s? )ini co)p#te!s &n"
pe!son&l co)p#te!s9 E'en in !el&tion to )&ss )&!>et soft:&!e? t5e ;s5!in> :!&p/ licence
1
is & )o"ifie" fo!) of licence
cont!&ct9
1
-o! & fo!) of s5!in> :!&p licence see -o!) $ F14$G post9 See *ene!&ll< P&!&*!&p5 ($ F++4G post9
[252)]
25 Featres of a licence
T5e essenti&l fe&t#!es of & licence &!e t5&t it is & pe!)ission to "o t5&t :5ic5 :o#l" ot5e!:ise 8e #nl&:f#l? &n" it
confe!s no p!op!iet&!< o! o:ne!s5ip !i*5ts in t5e s#8%ect )&tte! of t5e licence on t5e licensee9
=5&t le*&l p!otection "oes & licence cont!&ct offe! :5ic5 c&nnot 8e sec#!e" #n"e! & s&le &n" p#!c5&se
cont!&ctB Un"e! *ene!&l le*&l p!inciples & s#pplie! t5&t sells & p!o"#ct 5&s li)ite" &8ilit< to i)pose con"itions on t5e
#se o! t5e !es&le of t5e p!o"#ct follo:in* p#!c5&se9 T5e essence of & s&le is t5&t f#ll o:ne!s5ip !i*5ts p&ss to t5e
p#!c5&se!9 S#8%ect onl< to not inf!in*in* &n< intellect#&l p!ope!t< !i*5ts :5ic5 )&< s#8sist o! &tt&c5 to t5e p!o"#ct? t5e
p#!c5&se! is f!ee to #se &n" "e&l in t5e p!o"#ct &s t5e p#!c5&se! sees fit9 In & licence sit#&tion? 5o:e'e!? t5e l&: pe!)its
t5e licenso! Hie t5e s#pplie!I to !et&in s#c5 !i*5ts &s 5e )&< "esi!e :5ilst still pe!)ittin* t5e p!o"#ct to 8e #se" 8< t5e
licensee Hie t5e #se!I
1
9
1
-o! & f#!t5e! e6&)in&tion of t5e le*&l p!otection of soft:&!e see R&n&l" Ro8e!tson Legal $rotection of Computer !oftware, &n"
C&!! M A!nol" Computer !oftware, Legal $rotection in the -nite .ingom Hn" E"n? 133I9
[252*]
2& /icences for soft2are o2ners and sppliers
T5e "e'ice of licensin* is &tt!&cti'e to & soft:&!e o:ne! &n"Ko! s#pplie! fo! se'e!&l !e&sons9 P!otection 8< cont!&ct is &
le*&l concept :5ic5 is )o!e e&sil< #n"e!stoo" t5&n t5e co)ple6ities of cop<!i*5t? p&tents o! t5e l&: of confi"ence9 B<
!et&inin* o:ne!s5ip in t5e soft:&!e t5e soft:&!e o:ne! is &8le to pe!)it ot5e!s to #se 5is p!o"#ct H:5ic5 is t5e !e&son
:5< t5e p!o"#ct :&s c!e&te" in t5e fi!st pl&ceI? <et 5e )&int&ins? &t le&st in t5eo!<? not onl< & )e&s#!e of cont!ol to
*#&!" &*&inst t5e t!&nsfe! of t5e #n"e!l<in* sec!ets of 5is p!o*!&) to t5e p#8lic "o)&in? 8#t &lso & "e*!ee of )&!>etin*
fle6i8ilit< to )&6i)ise 5is !et#!n on in'est)ent &n" t5e!efo!e p!ofit9 T5e f&ct t5&t & licence is & pe!)ission &lso )e&ns
t5&t &ttention is concent!&te" on t5e te!)s &n" con"itions #n"e! :5ic5 t5e #se! is pe!)itte" to #tilise t5e soft:&!e &n"
not on t5e s#pplie!/s o8li*&tions9 T5e soft:&!e licensin* )ec5&nis) c&n 8e #tilise" &lso in t5e '&!io#s s#ppl<
!el&tions5ips #n"e! :5ic5 soft:&!e is co))e!ci&ll< e6ploite"9 T5is incl#"es :5e!e t5e soft:&!e "e'elope! s#pplies
"i!ectl< to t5e en" #se! #n"e! & soft:&!e p!o*!&) licence9 It c&n 8e &pplie" &lso to s#ppl< 8< !et&il o#tlets &n" )&il
o!"e!9 In t5is sit#&tion t5e ;s&le/ is no!)&ll< in t5e fo!) of & pe!pet#&l licence9 It c&n &ppl< eD#&ll< :5e!e t5e soft:&!e
is "ist!i8#te" t5!o#*5 & t5i!" p&!t< "ist!i8#to! o! &*ent? eit5e! on &n e6cl#si'e o! & non-e6cl#si'e 8&sis? :5o is
&#t5o!ise" to *!&nt licences "i!ectl< to en" #se!s 9
Acco!"in*l< it is c#sto)&!< p!&ctice to s#ppl< soft:&!e H&t le&st p&c>&*e" soft:&!eI 8< :&< of & licence
&*!ee)ent9
[25!0]
2( 6+e s0"ect matter of soft2are licences
2(11 92ners+ip of soft2are
In t5e conte6t of co)p#te! soft:&!e? o:ne!s5ip )e&ns o:ne!s5ip of t5e '&!io#s p!op!iet&!< !i*5ts s#c5 &s cop<!i*5t?
t!&"e sec!ets? t!&"e )&!>s &n" p&tents Hif &pplic&8leI s#8sistin* o! &tt&c5in* to t5e p!o*!&) &n" s#ppo!tin*
"oc#)ent&tion9 O:ne!s5ip of t5is 8#n"le of p!op!iet&!< !i*5ts :ill 8e !et&ine" &l)ost in'&!i&8l< 8< t5e "e'elope! of
t5e soft:&!e9 T5is :ill incl#"e p!op!iet&!< !i*5ts not onl< to t5e o!i*in&l soft:&!e &n" "oc#)ent&tion s#pplie" 8#t &lso
to &ll copies )&"e 8< t5e #se!9 O:ne!s5ip )&< &lso 8e e6ten"e" to co'e! &n< )o"ific&tions #n"e!t&>en 8< o! on 8e5&lf
of t5e #se!9
[25!1]
2(12 90"ect and sorce codes
Anot5e! !i*5t no!)&ll< !et&ine" 8< t5e o:ne! is !etention of :5&t is "esc!i8e" &s t5e so#!ce co"e &s "istinct f!o) t5e
o8%ect co"e9 T5e so#!ce co"e is & set of p!o*!&))in* l&n*#&*e st&te)ents :5ic5? if st#"ie" 8< & pe!son :it5 s#fficient
>no:le"*e &n" e6pe!ience? c&n con'e< t5e #n"e!l<in* concept &n" st!#ct#!e of t5e p!o*!&)9 -o! t5is !e&son soft:&!e
o:ne!s &!e 'e!< !el#ct&nt to )&>e so#!ce )&te!i&l &'&il&8le to #se!s &n" e'en t5i!" p&!t< s#pplie!s9 T5e o8%ect co"e is &
set of co)p#te! ope!&tin* inst!#ctions in )&c5ine !e&"&8le fo!) &n" it is in t5is fo!) t5&t & p!o*!&) is no!)&ll<
s#pplie" to t5e #se!s
1
9
So)e licences p!o'i"e fo! !ele&se of t5e so#!ce co"e &fte! t5e :&!!&nties e6pi!e9 In ot5e! inst&nces t5e o:ne!
)&< !ele&se t5e so#!ce co"e #n"e! & sep&!&te licence cont!&ct #pon p&<)ent of & 5i*5e! fee !eflectin* t5e lost inco)e
:5ic5 :o#l" ot5e!:ise 8e !ecei'e" in !espect of on*oin* s#ppo!t9 So)e #se!s )&< insist on t5e so#!ce co"e 8ein*
)&"e &'&il&8le to t5e)? fo! e6&)ple :5e!e t5e #se! is e6pecte" to )&>e its o:n en5&nce)ents9 In t5ese c&ses & cop< of
t5e so#!ce co"e s5o#l" onl< 8e s#pplie" #n"e! t5e te!)s of & :!itten non-"isclos#!e &*!ee)ent &n" s#8%ect to st!ict
cont!&ct#&l p!o'isions &s to t5e #se &n" sec#!it< of t5e so#!ce co"e :5ilst in t5e #se!/s possession9 Alte!n&ti'el<? t5e
soft:&!e "e'elope! )&< pe!)it & cop< of t5e so#!ce co"e to 8e 5el" in t5e c#sto"< of &n in"epen"ent t5i!" p&!t< #n"e!
&n esc!o: &*!ee)ent? :it5 t5e #se! 5&'in* & !i*5t of &ccess :5e!e t5e "e'elope! f&ils to )&int&in t5e soft:&!e o! *oes
o#t of 8#siness

9
[25!2]
In t5e c&se of !aphena Computing Lt # "llie Collection "gencies Lt
$
one of t5e iss#es :&s :5et5e! o! not
t5e #se! 5&" & ;!i*5t to !ep&i!/ t5e soft:&!e ie to !e)o'e ;8#*s/ f!o) it9 T5e co#!t s&i" t5&t if t5e o8%ect co"e onl< 5&"
8een s#pplie" #n"e! t5e cont!&ct t5e licenso! :&s #n"e! no o8li*&tion to s#ppl< o! licence t5e so#!ce co"e to t5e
licensee in o!"e! to en&8le t5e licensee to !ep&i! t5e o8%ect co"e9 .o:e'e!? if t5e so#!ce co"e :&s s#pplie"? t5e licenso!
5&" i)plie"l< license" t5e licensee to cop< it fo! t5e p#!poses of its 8#siness? incl#"in* !ep&i! o! i)p!o'e)ent of t5e
o8%ect co"e9 It is t5e!efo!e i)po!t&nt t5&t &n< &*!ee)ent !e*&!"in* &ccess of t5e #se! to t5e so#!ce co"e s5o#l"
e6p!essl< st&te t5e p#!pose &n" e6tent to :5ic5 t5e #se! )&< #se t5e so#!ce co"e9
T5e s#8%ect )&tte! of & soft:&!e licence :ill t5e!efo!e #s#&ll< 8e confine" to:
1991 t5e p!o*!&) in )&c5ine !e&"&8le fo!) enco"e" on t&pe o! "is>J &n"
199 !el&te" "oc#)ent&tion H#se! )&n#&lKope!&tin* inst!#ctionsI in 5#)&n !e&"&8le fo!)9
In ce!t&in ci!c#)st&nces t5e so#!ce co"e )&< 8e )&"e &'&il&8le to t5e #se! eit5e! 8< :&< of & t5i!" p&!t< esc!o:
&*!ee)ent o! & sep&!&te licence9
1
In t5e A)e!ic&n c&se of !"! Institute Inc # ! + / Computer !ystems Inc ,4+ - S#pp 21, HMD Tenn 132+I t5e co#!t *&'e t5e
follo:in* e6pl&n&tion &8o#t t5e inte!&ction 8et:een so#!ce co"e &n" o8%ect co"e9
;T5e so#!ce co"e fo! & co)p#te! p!o*!&) is t5e se!ies of inst!#ctions to t5e co)p#te! fo! c&!!<in* o#t t5e
'&!io#s t&s>s :5ic5 &!e pe!fo!)e" 8< t5e p!o*!&)? e6p!esse" in & p!o*!&))in* l&n*#&*e :5ic5 is e&sil<
co)p!e5ensi8le to &pp!op!i&tel< t!&ine" 5#)&n 8ein*s9 T5e so#!ce co"e se!'es t:o f#nctions9 -i!st it c&n 8e
t!e&te" &s co)p&!&8le to te6t )&te!i&l? &n" in t5&t !espect c&n 8e p!inte" o#t? !e&" &n" st#"ie"? &n" lo&"e" into &
co)p#te!/s )e)o!<? in )#c5 t5e s&)e :&< t5&t "oc#)ents &!e lo&"e" into :o!" p!ocessin* eD#ip)ent9 Secon"?
t5e so#!ce co"e c&n 8e #se" to c&#se t5e co)p#te! to e6ec#te t5e p!o*!&)9 To &cco)plis5 t5is? t5e so#!ce co"e
is ;co)pile"/9 T5is in'ol'es &n &#to)&tic p!ocess? pe!fo!)e" 8< t5e co)p#te! #n"e! t5e cont!ol of & p!o*!&)
c&lle" & ;co)pile!/? :5ic5 t!&nsl&tes t5e so#!ce co"e into ;o8%ect co"e/ :5ic5 is 'e!< "iffic#lt to co)p!e5en" 8<
5#)&n 8ein*s9 T5e o8%ect co"e 'e!sion of t5e p!o*!&) is t5en lo&"e" into t5e co)p#te!/s )e)o!< &n" c&#ses
t5e co)p#te! to c&!!< o#t t5e p!o*!&) f#nction9/

As to so#!ce co"e esc!o: &*!ee)ents *ene!&ll< see f#!t5e! P&!&*!&p5 (( F++,G post9
$
See !aphena Computing Lt # "llie Collection "gencies Lt H J#l< 1322? #n!epo!te"I 0BD Offici&l Refe!ees9
[25!!]
2) Form of soft2are licences
Most soft:&!e s#pplie!s #se & st&n"&!" fo!) licence to co'e! t5e s#ppl< of t5ei! soft:&!e9 T5e fo!)&t of & soft:&!e
licence cont!&ct c&n '&!< f!o) & len*t5<? )&n< p&*e "oc#)ent to & si)ple? one p&*e cont!&ct9 T!&"ition&ll<? t5e #se!
5&s 8een !eD#i!e" to si*n & :!itten soft:&!e licence cont!&ct9 .o:e'e!? :it5 t5e &"'ent of pe!son&l co)p#te!s &n" t5e
"ist!i8#tion of soft:&!e t5!o#*5 5i*5 st!eet o#tlets &n" )&il o!"e!? ne: tec5niD#es &!e 8ein* "e'elope" s#c5 &s t5e
;s5!in>:!&p/ licence
1
:5ic5 &tte)pts to c!e&te & cont!&ct 8et:een t5e soft:&!e "e'elope! &n" #se! t5!o#*5 t5e con"#ct
of t5e #se! :it5o#t t5e #se! 8ein* !eD#i!e" to si*n &n< cont!&ct9
T5e soft:&!e licence p!ece"ents in t5is title &!e ill#st!&ti'e of t5e p!o'isions t<pic&ll< fo#n" in & soft:&!e
licence fo! 8#siness soft:&!e &pplic&tion p!o"#cts9
1
As to s5!in>:!&p licences *ene!&ll< see f#!t5e! P&!&*!&p5 ($ F++4G post9
[25!$]
2* :rant of licence
T5e licence *!&nte" to t5e #se! :ill 8e non-e6cl#si'e? t5e!e8< pe!)ittin* t5e licenso! to s#ppl< t5e soft:&!e to ot5e!s9
P!ope! i"entific&tion of t5e licensee is 'e!< i)po!t&nt 8ec&#se t5e soft:&!e licence #s#&ll< :ill 8e specifie" to 8e
pe!son&l to t5e licensee &n" )&< not 8e t!&nsfe!!e" :it5o#t t5e licenso!/s p!io! :!itten consent9
[25!5]
!0 Permitted se
A fe&t#!e of soft:&!e licences is t5&t t5e pe!)itte" #se :ill 8e e6p!esse" in t5e fo!) of '&!io#s !est!ictions? :5ic5
"et&il t5e licensee/s f!ee"o) Ho! )o!e li>el< t5e l&c> of f!ee"o)I to #se t5e license" soft:&!e in p&!tic#l&! :&<s? o!
t!&nsfe! &n" ot5e!:ise "e&l in t5e soft:&!e9 .o:e'e!? soft:&!e licences &n" ot5e! &*!ee)ents !e*#l&tin* t5e #se of
soft:&!e ente!e" into on &n" &fte! 1 J&n#&!< 133$ )#st no: 8e "!&fte" to t&>e into &cco#nt t5e p!o'isions of t5e
Re*#l&tions
1
:5ic5 i)ple)ent into Unite" Ain*"o) cop<!i*5t l&: t5e p!o'isions of t5e EC Soft:&!e Di!ecti'e

9
Rest!ictions on #se &n" t!&nsfe! :5ic5 &!e co))onl< fo#n" in soft:&!e licences &!e "et&ile" in t5e follo:in*
p&!&*!&p5s9
1
Ie t5e Cop<!i*5t HCo)p#te! P!o*!&)sI Re*#l&tions 133K$$$ :5ic5 &)en" t5e Cop<!i*5t Desi*ns &n" P&tents Act 1322 H11
.&ls8#!</s St&t#tes H(t5 E"nI COP7RIG.TI

Ie EC Co#ncil Di!ecti'e 31K+4 on t5e le*&l p!otection of co)p#te! p!o*!&)s9 T5e c5&n*es )&"e to t5e Cop<!i*5t Desi*ns &n"
P&tents Act 1322 8< t5e Cop<!i*5t HCo)p#te! P!o*!&)sI Re*#l&tions 133 "o not &ppl< to &*!ee)ents ente!e" into 8efo!e 1
J&n#&!< 133$9
[25!&]
!1 5se limited to sin%le compter at a specific location
Use of t5e soft:&!e no!)&ll< :ill 8e !est!icte" to #se on & sin*le co)p#te! of & p&!tic#l&! t<pe &t & sin*le loc&tion9 Use
)&< 8e li)ite" f#!t5e! to & p&!tic#l&! 5&!":&!e inst&ll&tion &t & specific loc&tion9 In t5is c&se t5e licence s5o#l" !efe! to
t5e license" 5&!":&!e i"entifie" 8< t<pe &n" se!i&l n#)8e!9
Use &s p&!t of & net:o!> )&< 8e p!o5i8ite"9 A sep&!&te licence )&< 8e !eD#i!e" fo! e&c5 co)p#te! o!
:o!>st&tion on :5ic5 t5e p!o*!&) :ill 8e #se"? o! &lte!n&ti'el< & )#lti-site licence )&< 8e *!&nte"9
=5e!e t5e licence li)its #se to & specific&ll< i"entifie" )&c5ine? it is #s#&l to p!o'i"e t5&t t5e p!o*!&) )&<
8e #se" on &n &lte!n&ti'e )&c5ine in t5e e'ent t5&t t5e "esi*n&te" )&c5ine is te)po!&!il< inope!&8le "#e to
)&lf#nctions o! "#!in* pe!fo!)&nce of p!e'ent&ti'e )&inten&nce? en*inee!in* c5&n*es? etc .o:e'e!? t5is t<pe of
te)po!&!< #se is no!)&ll< &t t5e licensee/s e6pense &n" !is>9
A pe!)&nent c5&n*e of t5e "esi*n&te" )&c5ine o! loc&tion )&< !eD#i!e t5e licenso!/s p!io! :!itten consent9
T5e licence )&< &lso i)pose te!!ito!i&l li)it&tions
1
9
1
T5e p!ece"ents in t5is title !est!ict #se to t5e Unite" Ain*"o)9
[25!(]
!2 ;et2or<s
Soft:&!e license" fo! #se on & sin*le st&n"&lone co)p#te! c&n 8e inst&lle" #s#&ll< on & net:o!> file se!'e! &n"
&ccesse" t5!o#*5 t5e net:o!>9 .o:e'e! inst&llin* soft:&!e on & net:o!> !&ises t5e !is> of )o!e t5&n one co)p#te! o!
te!)in&l on t5e net:o!> si)#lt&neo#sl< &ccessin* &n" #sin* t5e soft:&!e9 T5e!e &!e t:o &pp!o&c5es #se" 8< soft:&!e
o:ne!s to "e&l :it5 t5e net:o!> iss#e9 One &pp!o&c5? :5ic5 is !eflecte" in t5e soft:&!e licence p!ece"ents in t5is title?
is to p!o5i8it inst&ll&tion on & net:o!> of &n< t<pe9 T5e ot5e! &pp!o&c5 is to &#t5o!ise inst&ll&tion on & net:o!> 8#t
licence net:o!> #se on t5e 8&sis of:
$91 t5e n#)8e! of :o!>st&tions &tt&c5e" to t5e net:o!> He* if & #se! 5&s & net:o!> of 144 pcs it :ill nee" to 8#<
144 licencesIJ o!
$9 on t5e n#)8e! of conc#!!ent #se!s? 8&se" on t5e )&6i)#) n#)8e! of net:o!> #se!s &ccessin* t5e soft:&!e &t
&n< one ti)e He* :5ilst t5e #se! 5&s +4 :o!>st&tions t5e licence &llo:s #p to + :o!>st&tions on t5e net:o!> to
#se t5e soft:&!e &t t5e s&)e ti)eI o! 8< net:o!> se!'e!? :5ic5 &llo:s inst&ll&tion of & sin*le cop< of & p!o*!&)
on & file se!'e! fo! #se 8< &n #nli)ite" n#)8e! of #se!s9
[25!)]
!! 4estrictions to a particlar prpose
It is co))on to !est!ict #se to t5e licensee/s o:n inte!n&l 8#siness p#!poses &n" p!o5i8it #se fo! p!o'ision of se!'ices to
t5i!" p&!ties e* 8#!e&# se!'ice9 If it is inten"e" t5&t t5e licensee )&< #se t5e soft:&!e to p!ocess t5e "&t& of ot5e!
)e)8e!s of t5e co!po!&te *!o#p to :5ic5 5e 8elon*s? t5en t5is s5o#l" 8e specifie" cle&!l<9
[25!*]
!$ 4estrictions to t+e nm0er of copies 2+ic+ may 0e made
Pe!)ission to cop< is #s#&ll< e6p!esse" &s s#c5 n#)8e! of copies !e&son&8l< necess&!< fo! ope!&tion&l #se &n"
sec#!it<? incl#"in* 8&c>-#p copies9 .o:e'e! so)e licences &!e )o!e specific &n" li)it t5e n#)8e! of copies :5ic5 )&<
8e )&"e to & specific fi*#!e9 T5e licence )&< e'en i)pose & li)it on t5e n#)8e! of copies :5ic5 )&< 8e in e6istence
&t &n< one ti)e9
[25$0]
!5 Bac<=p copies
P!io! to 1 J&n#&!< 133$ t5e )&>in* of & 8&c>-#p cop< co#l" constit#te &n inf!in*e)ent of cop<!i*5t l&: #nless t5e!e
:&s &n e6p!ess o! i)plie" licence entitlin* t5e #se! to "o so9 Soft:&!e licences )#st no: t&>e into &cco#nt t5e ne:
st&t#to!< !i*5t *i'en to l&:f#l #se!s !e*&!"in* 8&c>-#p copies9 As f!o) 1 J&n#&!< 133$ it is not &n inf!in*e)ent of
cop<!i*5t fo! & l&:f#l #se! of & cop< of & co)p#te! p!o*!&) to )&>e &n< 8&c> #p cop< of it :5ic5 it is necess&!< fo!
5i) to 5&'e fo! t5e p#!poses of 5is l&:f#l #se
1
9 Mo!eo'e!? &n< te!) o! con"ition in t5e &*!ee)ent is 'oi" in so f&! &s it
p#!po!ts to p!o5i8it o! !est!ict t5is !i*5t

9 A l&:f#l #se! is one :5o 5&s t5e !i*5t to #se t5e p!o*!&)? :5et5e! #n"e! &
licence to "o &n< &cts !est!icte" 8< cop<!i*5t o! ot5e!:ise
$
9
1
Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s +4AH1I &s inse!te" 8< t5e Cop<!i*5t HCo)p#te! P!o*!&)sI Re*#l&tions 133K$$$
!e* 2 H11 .&ls8#!</s St&t#tes H(t5 E"nI COP7RIG.TI9

See t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s 3,AH1IH&I &s inse!te" 8< t5e Cop<!i*5t HCo)p#te! P!o*!&)sI Re*#l&tions
133K$$$ !e* 119
$
See t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s +4AHI &s inse!te" Hsee note 1 &8o'eI9
[25$1]
!& 4estrictions on 2+at material may 0e copied
=5ilst t5e cop<in* of t5e "is> cont&inin* t5e soft:&!e in )&c5ine !e&"&8le fo!) :ill 8e pe!)itte" :it5in specific
li)its? t5e cop<in* of &n< #se! )&n#&ls &n" ot5e! ope!&tin* inst!#ctions :ill #s#&ll< !eD#i!e t5e licenso!/s e6p!ess
pe!)ission9
T5e licence )&< &lso i)pose &n o8li*&tion on t5e licensee to )&int&in !eco!"s of t5e n#)8e! &n" loc&tion of
&ll copies of soft:&!e &n" "oc#)ent&tion )&"e9 T5is is &n o8li*&tion of p!&ctic&l i)po!t&nce 8ec&#se it is of
consi"e!&8le &ssist&nce in )onito!in* co)pli&nce :it5 t5e te!)s of t5e licence9
[25$2]
!( 4estrictions on modification of soft2are
Licences )&< !&n*e f!o) &n &8sol#te p!o5i8ition on )o"ific&tion of t5e soft:&!e to f!ee"o) to )o"if<9 If
)o"ific&tions &!e pe!)itte"? fo! e6&)ple? to )e!*e into ot5e! p!o*!&) )&te!i&l to fo!) &n #p"&te" :o!>? t5e licence
)&< p!o'i"e t5&t on te!)in&tion of t5e licence t5e license" p!o*!&) )#st 8e co)pletel< !e)o'e" f!o) t5e #p"&te"
:o!>9
P!o5i8itions on )o"ific&tions &n" en5&nce)ents &!e "esi*ne" to !e"#ce t5e !is> of t5e soft:&!e 8ein*
co!!#pte" 8< #n&#t5o!ise" inte!fe!ence :it5 t5e co"e &s :ell &s p!otect t5e soft:&!e o:ne!/s #n"e!l<in* p!op!iet&!<
!i*5ts &n" t!&"e sec!ets in t5e soft:&!e9 Use! )o"ific&tions &lso c&n le&" to pe!fo!)&nce p!o8le)s9 If pe!)ission to
)o"if< is *!&nte"? t5e i)p&ct of #se! )o"ific&tions on t5e licenso!/s :&!!&nties &n" s#ppo!t o8li*&tions nee"s to 8e
consi"e!e"9
B< st&t#te? it is not &n inf!in*e)ent of cop<!i*5t fo! & l&:f#l #se! of & cop< of & co)p#te! p!o*!&) to cop< o!
&"&pt it :5e!e t5is is necess&!< fo! 5is l&:f#l #se &n" is not p!o5i8ite" #n"e! &n< te!) o! con"ition of &n &*!ee)ent
!e*#l&tin* t5e ci!c#)st&nces of l&:f#l #se
1
9 Acco!"in*l<? in t5e &8sence of e6p!ess p!o5i8itions o! !est!ictions in t5e
soft:&!e licence? t5e licensee :ill 8e pe!)itte" to cop< &n" &"&pt to t5&t e6tent9
1
See t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s +4CH1I &s inse!te" 8< t5e Cop<!i*5t HCo)p#te! P!o*!&)sI Re*#l&tions
133K$$$ H11 .&ls8#!</s St&t#tes H(t5 E"nI COP7RIG.TI9
[25$!]
!) Pro+i0itions on re#erse=en%ineerin% and decompilation
An< p!o5i8ition o! !est!iction on "eco)pil&tion )#st 8e "!&fte" in t5e li*5t of t5e Cop<!i*5t? Desi*ns &n" P&tents Act
1322 Section +4B? :5ic5 i)ple)ents t5e cont!o'e!si&l ;"eco)pil&tion/ p!o'isions of A!ticle , of t5e EC Soft:&!e
Di!ecti'e
1
9 To ;"eco)pile/ is "efine" to )e&n:
$291 to con'e!t & co)p#te! p!o*!&) e6p!esse" in & lo: le'el l&n*#&*e into & 'e!sion e6p!esse" in & 5i*5e! le'el
l&n*#&*e

? o!
$29 inci"ent&ll< in t5e co#!se of so con'e!tin* t5e p!o*!&)? to cop< it
$
9
.o:e'e!? t5is !i*5t to "eco)pile is s#8%ect to t:o p!esc!i8e" con"itions 8ein* )et:
$29$ It )#st 8e necess&!< to "eco)pile t5e p!o*!&) to o8t&in t5e info!)&tion necess&!< to c!e&te &n in"epen"ent
p!o*!&) :5ic5 c&n 8e ope!&te" :it5 t5e p!o*!&) "eco)pile" o! :it5 &not5e! p!o*!&)9 T5is is "esc!i8e" &s t5e
;pe!)itte" o8%ecti'e/
(
9
$29( T5e info!)&tion o8t&ine" f!o) t5e "eco)pilin* )#st not 8e #se" fo! &n< p#!pose ot5e! t5&n fo! t5e pe!)itte"
o8%ecti'e
+
9
T5e!e :ill 8e no !i*5t to "eco)pile :5e!e &n< one o! )o!e of t5e follo:in* con"itions &ppl<:
$29+ t5e #se! 5&s !e&"il< &'&il&8le to 5i) t5e info!)&tion necess&!< to &c5ie'e t5e pe!)itte" o8%ecti'e
,
J
$29, t5e #se! "oes not confine 5is &cts to t5ose :5ic5 &!e necess&!< to &c5ie'e t5e pe!)itte" o8%ecti'e
1
J
$291 t5e #se! s#pplies t5e info!)&tion to & t5i!" p&!t< :5e!e t5is is not necess&!< to &c5ie'e t5e pe!)itte" o8%ecti'e
2
J
$292 t5e #se! #ses t5e info!)&tion to c!e&te & p!o*!&) :5ic5 is s#8st&nti&ll< si)il&! in its e6p!ession to t5e p!o*!&)
"eco)pile" o! to "o &n< &ct !est!icte" 8< cop<!i*5t
3
9
T5e ne: "eco)pil&tion !i*5t is t5e!efo!e & li)ite" &n" p!esc!i8e" !i*5t &n" not & *ene!&l #nli)ite" !i*5t to
"eco)pile9 An< cont!&ct#&l te!) :5ic5 p#!po!ts to p!o5i8it o! !est!ict t5is li)ite" ;"eco)pil&tion/ !i*5t :ill 8e 'oi"
&n" #nenfo!ce&8le
14
9
[25$$]
1
See t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s +4B &s inse!te" 8< t5e Cop<!i*5t HCo)p#te! P!o*!&)sI Re*#l&tions
133K$$$ !e* 2 H11 .&ls8#!</s St&t#tes H(t5 E"nI COP7RIG.TI9 T5e Re*#l&tions i)ple)ent t5e p!o'isions of EC Co#ncil
Di!ecti'e 31K+4 on t5e le*&l p!otection of co)p#te! p!o*!&)s9

Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s +4BH1IH&I &s inse!te" Hsee note 1 &8o'eI9
$
I8i" s +4BH1IH8I &s inse!te" Hsee note 1 &8o'eI9
(
I8i" s +4BHIH&I &s inse!te" Hsee note 1 &8o'eI9 T5is )e&ns t5&t t5e!e is no !i*5t to "eco)pile si)pl< to c!e&te &n in"epen"ent
p!o*!&)9 T5&t p!o*!&) )#st 8e one :5ic5 ope!&tes :it5 t5e "eco)pile" p!o*!&) o! &not5e! p!o*!&)9
+
Ie of inte!ope!&8ilit<: i8i" s +4BHIH8I &s inse!te" Hsee note 1 &8o'eI9
,
I8i" s +4BH$IH&I &s inse!te" Hsee note 1 &8o'eI9 T5e!e is? 5o:e'e!? no "efinition of t5e e6p!ession ;!e&"il< &'&il&8le/9
1
See i8i" s +4BH$IH8I &s inse!te" Hsee note 1 &8o'eI9
2
See i8i" s +4BH$IHcI &s inse!te" Hsee note 1 &8o'eI9
3
I8i" s +4BH$IH"I &s inse!te" Hsee note 1 &8o'eI9
14
See i8i" s +4BH(I &s inse!te" Hsee note 1 &8o'eI9
[25$5]
!* Pro+i0ition a%ainst transfer
In'&!i&8l< t5e!e :ill 8e p!o5i8ition &*&inst &ssi*n)ent? s#8-licensin* of t5e cont!&ct &n" t!&nsfe! of t5e soft:&!e9 T5e
t!&nsfe! of t5e soft:&!e fo! #se on ot5e! )&c5ines o! 8< ot5e! co)p&nies o! "ep&!t)ents :it5in t5e licensee/s 8#siness
*!o#p )&< !eD#i!e t5e licenso!/s e6p!ess &pp!o'&l9
T!&nsfe! to t5i!" p&!ties :ill no!)&ll< 8e p!o5i8ite"9 T5is is !e*&!"e" &s &n i)po!t&nt !est!iction 8ec&#se f!o)
& p!&ctic&l point of 'ie: t5e p!otection of one/s soft:&!e "epen"s to & l&!*e "e*!ee on t5e #se!/s inte*!it< &n" sense of
!esponsi8ilit<9
[25$&]
$0 Payment o0li%ations
T5e licence fee )&< 8e & sin*le one ti)e p&<)ent o! pe!io"ic p&<)ents &t st&te" inte!'&ls9 P&<)ent )&< 8e tie" to
pl&cin* &n o!"e! o! cont!&ct si*n&t#!e? "eli'e!< of t5e soft:&!e? t5e p&ssin* of &ccept&nce tests fo! t5e soft:&!e?
co)pletion of & t!i&l pe!io" o! so)e co)8in&tion of t5e)9
[25$(]
$1 Confidentiality
P!otection &*&inst #n&#t5o!ise" "isclos#!e is & f#n"&)ent&l &spect of )&n< soft:&!e licences? especi&ll< fo! soft:&!e to
8e #se" on )&inf!&)e &n" )ini co)p#te!s :5e!e t5e soft:&!e "e'elope! :is5es to >eep t5e soft:&!e sec!et9 In t5ese
c&ses t5e cont!&ct s5o#l" cont&in &n e6p!ess o8li*&tion on t5e licensee to o8se!'e confi"enti&lit< in !espect of t5e
license" soft:&!e &n" &ll !el&te" )&te!i&l &n" "oc#)ent&tion )&"e &'&il&8le "#!in* t5e co#!se of t5e licence pe!io"9
-o! &ll soft:&!e licences? t5e!e s5o#l" 8e &n &c>no:le"*)ent 8< t5e licensee t5&t t5e soft:&!e cont&ins confi"enti&l
info!)&tion9
T5e )o8ilit< of e)plo<ees :it5in t5e co)p#te! in"#st!< p!esents & se!io#s p!o8le) to soft:&!e "e'elope!s?
*i'en t5&t soft:&!e &n" confi"enti&l info!)&tion &!e 'e!< po!t&8le9 Reco*nisin* t5is )o8ilit< &n" t5e te)pt&tion to
e)plo<ees to t&>e confi"enti&l info!)&tion :it5 t5e) :5en t5e< le&'e 8ec&#se of its po!t&8ilit<? t5e licenso! )&< :is5
to i)pose &n o8li*&tion on t5e licensee to !eD#i!e e&c5 pe!son pe!)itte" &ccess to t5e soft:&!e to si*n in"i'i"#&l non-
"isclos#!e &*!ee)ents o! &c>no:le"*)ents of confi"enti&lit< "i!ectl< :it5 t5e licenso!9 =5ilst t5e co#!ts :ill?
in"epen"ent of cont!&ct? !est!&in e)plo<ees &n" fo!)e! e)plo<ees of & #se! f!o) #sin* *en#inel< confi"enti&l
info!)&tion to t5e "et!i)ent of t5e o:ne! of t5e info!)&tion? it is p!#"ent? f!o) t5e licenso!/s point of 'ie:? e6p!essl<
to !eD#i!e t5e licensee to fi6 o8li*&tions of confi"ence on 5is e)plo<ees fo! t5e 8enefit of t5e o:ne! &n" t5e s#pplie! of
t5e soft:&!e9
[25$)]
$2 6ermination of licence
T5e "#!&tion of t5e soft:&!e licence )&< 8e eit5e! fo! & fi6e" te!) o! pe!pet#&l #pon p&<)ent of & one-off licence fee
o! fo! & !ene:&8le te!) on p&<)ent of pe!io"ic p&<)ents9 T5e #se of pe!pet#&l licences s5o#l" 8e &'oi"e"? to &'oi"
&n< &!*#)ent t5&t t5e t!&ns&ction is in f&ct & s&le9 It is p!efe!&8le to specif< & fi6e" pe!io" s#c5 &s +E+4 <e&!s? :5ic5
fo! &ll p!&ctic&l p#!poses in t5e life c<cle of )ost soft:&!e :ill 8e pe!pet#&l9 A fi6e" licence pe!io" :ill &lso en&8le t5e
soft:&!e o:ne! to enfo!ce t5e !ent&l !i*5t &'&il&8le #n"e! t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322
1
9
In &ll ci!c#)st&nces t5e licenso! :ill 5&'e t5e !i*5t to te!)in&te t5e licence? e'en if it is pe!pet#&l? if t5e
licensee is in 8!e&c5 of 5is o8li*&tions #n"e! t5e licence o! is insol'ent? #nless &n i!!e'oc&8le licence is *!&nte"9
T5e licence s5o#l" &lso set o#t t5e conseD#ences of te!)in&tion9 On te!)in&tion fo! &n< !e&son t5e licensee
:ill 8e o8li*e" to ce&se to cop< o! #se t5e soft:&!e &n" "elete it f!o) t5e "esi*n&te" )&c5ine9 T5e licensee )&< 8e
!eD#i!e" eit5e! to !et#!n t5e soft:&!e to t5e licenso! o! "est!o< &ll copies in 5is possession &t t5e licenso!/s election9
1
See t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s ,, H11 .&ls8#!</s St&t#tes H(t5 E"nI COP7RIG.TI9 ;Rent&l/ is "efine" &s
)e&nin* &n< &!!&n*e)ent #n"e! :5ic5 & cop< of & :o!> is )&"e &'&il&8le:
H&I fo! p&<)ent Hin )one< o! )one</s :o!t5I? o!
H8I in t5e co#!se of & 8#siness? &s p&!t of se!'ices o! &)enities fo! :5ic5 p&<)ent is )&"e?
on te!)s t5&t it :ill o! )&< 8e !et#!ne": i8i" s 1129
[25$*]
$! 3S+rin< 2rap. licences
$!11 Introdction
T5e #se of ;s5!in> :!&p/ licence &*!ee)ents is no: co))on in t5e fiel" of )&ss )&!>et soft:&!e fo! pe!son&l
co)p#te!s? especi&ll< :5e!e t5e soft:&!e is p&c>&*e" &n" sol" ;o'e! t5e co#nte!/ t5!o#*5 & "e&le!? )&il o!"e! &n" !et&il
o#tlets to t5e cons#)e! )&!>et pl&ce9 To !eD#i!e #se!s to si*n & soft:&!e licence &*!ee)ent in t5e t!&"ition&l )&nne! is
i)p!&ctic&l in !el&tion to t5ese t<pes of t!&ns&ctions9 On t5e ot5e! 5&n" t5e soft:&!e "e'elope! is >een to est&8lis5 &
"i!ect cont!&ct#&l ne6#s :it5 t5e #se! in o!"e! to i)pose cont!&ct#&l !est!ictions "i!ectl< on t5e #se! to p!otect t5e
"e'elope!/s p!op!iet&!< !i*5ts in t5e soft:&!e &s :ell &s li)it t5e "e'elope!/s li&8ilit< to t5e #se! fo! "efects in t5e
soft:&!e9
T5e te!) ;s5!in> :!&p/ is "e!i'e" f!o) t5e p!&ctice of s#ppl<in* t5e soft:&!e in & se&le" cle&! pl&stic p&c>&*e
t5!o#*5 :5ic5 c&n 8e seen t5e te!)s of & licence &*!ee)ent? in pl&ce of t5e con'ention&l licence &*!ee)ent si*ne" 8<
8ot5 p&!ties9 T5is "oc#)ent :o#l" 8e 5e&"e" 8< & :&!nin* to t5e effect t5&t & pe!son 8!e&>in* t5e :!&ppin* :ill 8e
"ee)e" 8< t5&t con"#ct to 5&'e &ccepte" &n" &*!ee" to &ll t5e te!)s &n" con"itions of t5e licence9 T5is p!&ctice 5&s
e'ol'e" into t5e &ct#&l "is>ette 8ein* cont&ine" in & se&le" cont&ine! :it5in t5e p&c>&*in* :it5 & p!o)inent :&!nin* to
t5e effect t5&t 8!e&>in* t5e se&l :ill 8e "ee)e" to constit#te &ccept&nce of t5e &cco)p&n<in* p!inte" licence te!)s9
[2550]
$!12 Contractal relations+ip
T5e intention of s5!in> :!&p licensin* &!!&n*e)ents is to est&8lis5 & cont!&ct#&l !el&tions5ip 8et:een t5e "e'elope! of
t5e soft:&!e &n" t5e #se! to st&n" D#ite in"epen"entl< of t5e cont!&ct 8et:een t5e !et&ile! &n"Ko! "e&le! &n" t5e #se!9
T<pic&ll<? & s5!in> :!&p licence :ill p!o'i"e t5&t t5e p!o"#ct is license"? not sol"? &n" title !e)&ins :it5 t5e "e'elope!J
cop<in*? )o"if<in* &n" t!&nsfe!!in* t5e p!o"#ct cont&ine" in t5e "is> is !est!icte" o! p!o5i8ite"J :&!!&nt< p!otection is
"iscl&i)e" &n" !e)e"ies &!e li)ite"9 A !i*5t to !ecei'e #p"&tes )&< 8e )&"e contin*ent on t5e !et#!n to t5e soft:&!e
"e'elope! o! its &#t5o!ise" "ist!i8#to! of & si*ne" !e*ist!&tion c&!"9 T5is c&!" :ill #s#&ll< cont&in & "ecl&!&tion to t5e
effect t5&t t5e #se! 5&s !e&" &n" #n"e!stoo" t5e p!o'isions of t5e s5!in> :!&p licence &n" &*!ees to &8i"e 8< its te!)s9
T5e s5!in> :!&p licence s5o#l" p!o'i"e fo! & !ef#n" of t5e p#!c5&se p!ice if t5e con"itions &!e #n&ccept&8le &n" t5e
soft:&!e p&c>&*e is !et#!ne" to t5e soft:&!e "e'elope! o! s#pplie! of t5e p&c>&*e9
[2551]
$!1! Contractal pro0lems
In t5e Unite" St&tes? :5e!e t5e p!&ctice of s5!in> :!&p licences :&s "e'elope"? "o#8ts 5&'e 8een !&ise" &8o#t t5e le*&l
effecti'eness of t5is fo!) of cont!&ctin*9 Un"e! En*lis5 l&: it is p!o8&8le t5&t t5e te!)s of t5e s5!in> :!&p licence
:o#l" in )&n< ci!c#)st&nces 8e i)pose" too l&te? &n" t5e!efo!e not 8e effecti'e in l&:9 T5e cont!&ct to 8#< t5e t&pe o!
"is> c&!!<in* t5e soft:&!e :ill no!)&ll< 5&'e 8een )&"e 8efo!e t5e te!)s of t5e licence 5&'e 8een "!&:n to t5e #se!/s
&ttention &n" 5e 5&s 5&" & f#ll oppo!t#nit< to e6&)ine t5ose te!)s? &n" so :ill not 8e 8in"in* #pon 5i)9 T5is p!o8le)
)i*5t 8e o'e!co)e 8< "!&:in* t5e &ttention of #se!s to t5e e6istence of t5e s5!in> :!&p licence &n" its te!)s 8efo!e t5e
cont!&ct to 8#< &!ises t5!o#*5 notices in s5ops? &"'e!tise)ents etc &n" ot5e! ;c#sto) of t5e t!&"e/ p!&ctices9 If t5e
&*!ee)ent is not effecti'e t5e p&!ties :ill 5&'e to f&ll 8&c> on t5ei! co))on l&: &n" st&t#to!< !i*5ts &n" "#ties9
Acco!"in*l<? :it5 !espect to !est!ictions on #se? t5e soft:&!e o:ne! :ill 5&'e to !el< on intellect#&l p!ope!t< !i*5ts s#c5
&s cop<!i*5t !&t5e! t5&n t5e specific te!)s of t5e licenceJ t5e #se! :ill o8t&in so)e so!t of i)plie" licence? t5e scope of
:5ic5 )&< not 8e enti!el< ce!t&in9
[2552]
$!1$ 4e%istration cards
=5e!e t5e #se! si*ns &n" !et#!ns & #se! !e*ist!&tion c&!"? t5en & 8in"in* cont!&ct is li>el< to e6ist :it5 t5e soft:&!e
"e'elope!9 Acco!"in*l<? &n< s5!in> :!&p licence s5o#l" &l:&<s 8e iss#e" in con%#nction :it5 & !e*ist!&tion c&!"9 =5&t
is t5e position if t5e en" #se! "oes not !et#!n t5e c&!"B T5e!e is #n"o#8te"l< & cont!&ct concl#"e" 8et:een t5e s#pplie!
of t5e p&c>&*e &n" t5e #se!J t5e #se! offe!s to 8#< t5e p&c>&*e? t5e s#pplie! &*!ees to sell &n" consi"e!&tion is *i'en 8<
e&c5 si"e in t5e fo!) !especti'el< of s#ppl< of t5e p&c>&*e &n" p&<)ent of t5e p#!c5&se p!ice9 =5et5e! & sep&!&te
cont!&ct is &lso )&"e 8et:een t5e soft:&!e "e'elope! &n" t5e #se! :ill "epen" on :5et5e! t5e s&)e ele)ents of offe!?
&ccept&nce &n" co))#nic&tion of t5&t &ccept&nce? &n" consi"e!&tion 5&'e 8een s&tisfie"9
[255!]
$!15 9ffer> acceptance and consideration
T5e "ispl&< of t5e p!inte" licence te!)s constit#tes &n offe!9 Consi"e!&tion is *i'en 8< 'i!t#e of t5e p!o)ises of 8ot5
p&!ties? fo! e6&)ple t5e p!o)ise of t5e #se! to co)pl< :it5 t5e !est!ictions on #se &n" cop<in* &n" t5e p!o)ise of t5e
"e'elope! to !epl&ce & "efecti'e "is>9 In t5e &8sence of &ccept&nce 8< :!itin* Hs#c5 &s t5e !et#!n of & co)plete" en"
#se! !e*ist!&tion c&!" o! so)e ot5e! fo!) of co))#nic&tionI o! con"#ct Hs#c5 &s !et#!nin* & "efecti'e "is> fo!
!epl&ce)entI? it is "iffic#lt to see 5o: &ccept&nce of t5e "e'elope!/s offe! c&n 8e s&i" to 5&'e 8een co))#nic&te" 8<
t5e en" #se!9 T5is "iffic#lt< )i*5t 8e o'e!co)e 8< &!*#in* t5&t t5e s#pplie! is &ctin* &s &n &*ent fo! t5e "e'elope!9
.o:e'e!? it :ill often 8e t5e c&se t5&t t5e #se! eit5e! le&'es t5e s#pplie!/s p!e)ises 8efo!e openin* t5e p&c>&*e o! 5&s &
p&c>&*e "eli'e!e" 8< )&il9 In e&c5 c&se? t5e &*ent :ill not 8e p!esent to !ecei'e &n< co))#nic&tion of &ccept&nce of
t5e "e'elope!/s offe! 8< t5e #se!9
Anot5e! possi8ilit< is t5&t t5e s5!in> :!&p licence )&< 8e effecti'e &s & one-si"e" o! #nil&te!&l cont!&ct9 T5is
:o#l" 8e on t5e 8&sis of &!*#in* t5&t t5e te!)s of t5e s5!in> :!&p licence constit#te &n offe! )&"e ;to &ll t5e :o!l"/
:5ic5 co#l" 8e &ccepte" 8< &n< en" #se! :5o opene" t5e s5!in> :!&ppin* o! 8!o>e t5e se&l9 T5e openin* of t5e
p&c>&*e o! 8!e&>in* of t5e se&l :o#l" constit#te 8ot5 &ccept&nce of t5e offe! &n" consi"e!&tion fo! t5e t!&ns&ction9 T5e
p!o8le)? 5o:e'e!? :it5 s#c5 &n &!!&n*e)ent f!o) t5e soft:&!e "e'elope!/s point of 'ie: is t5&t it )i*5t ope!&te
)e!el< to *!&nt !i*5ts to t5e #se! :it5o#t i)posin* &n< o8li*&tions9
[255$]
$!1& Strctre of s+rin< 2rap licences
In o!"e! to ci!c#)'ent t5e t<pes of p!o8le)s o#tline" &8o'e? & s5!in> :!&p licence is no!)&ll< st!#ct#!e" in t5e
follo:in* )&nne!9 T5e licence te!)s st&te in & p!o)inent )&nne! &t t5e 8e*innin* t5&t it is #nl&:f#l fo! t5e #se! to lo&"
t5e p!o*!&) :it5o#t t5e cop<!i*5t o:ne!/s consent &n" t5en stip#l&tes t5&t t5e soft:&!e "e'elope!? &s t5e cop<!i*5t
o:ne!? in consi"e!&tion of t5e #se! &cceptin* t5e te!)s of t5e s5!in> :!&p licence? *i'es s#c5 consent9 If t5e te!)s of
t5e s5!in> :!&p licence &!e 8!o#*5t to t5e &ttention of t5e #se! 8efo!e 5e lo&"s t5e soft:&!e into t5e co)p#te! t5en t5e
f&ct t5&t t5ese te!)s &!e not !e&" 8efo!e t5e cont!&ct of s&le :it5 t5e s#pplie! is concl#"e" s5o#l" not )&tte!9 T5e #se!
)&< &!*#e t5&t it is i)plie" in t5e cont!&ct :it5 t5e s#pplie! t5&t t5e #se! 5&s t5e !i*5t to lo&" t5e soft:&!e 8#t t5e!e
&ppe&!s to 8e not5in* to p!e'ent & cop<!i*5t o:ne! f!o) )&>in* t5is !i*5t con"ition&l on co)pli&nce :it5 ce!t&in
!est!ictions on #se9 A )&%o! fl&: :it5 t5is &pp!o&c5 is t5&t :5ilst t5e &!!&n*e)ents )&< 8e effecti'e f!o) & soft:&!e
p!otection pe!specti'e t5e< )&< not en&8le t5e enfo!ce)ent of li)it&tions on li&8ilit<9
Unce!t&int< !e)&ins o'e! t5e le*&l enfo!ce&8ilit< of s5!in> :!&p licences #n"e! En*lis5 l&:9 Not:it5st&n"in*
t5is #nce!t&int< t5e s5!in> :!&p licence fo!)&t is :i"el< #se" fo! t5e s#ppl< of )&ss )&!>ete" pc soft:&!e p!o"#cts fo!
8ot5 8#siness &n" 5o)e &n"Ko! ente!t&in)ent &pplic&tions9 If t5e p!incip&l o8%ecti'e is to cont!ol #se &n" p!e'ent
#n&#t5o!ise" #se o! e6ploit&tion t5e soft:&!e "e'elope! c&n f&ll 8&c> on its #n"e!l<in* cop<!i*5t &n" ot5e! p!op!iet&!<
!i*5ts if t5e s5!in> :!&p licence is 5el" to 8e ineffecti'e9 .o:e'e!? :5e!e t5e n&t#!e of t5e soft:&!e &pplic&tion &n" its
#se co#l" *i'e !ise to & si*nific&nt li&8ilit< e6pos#!e t5en !eli&nce on t5e s5!in> :!&p fo!)&t s5o#l" 8e t!e&te" :it5
c&#tion9 In &ll c&ses t5e #se! s5o#l" 8e enco#!&*e" to si*n &n" !et#!n & co)plete" !e*ist!&tion c&!" si*nif<in*
&ccept&nce of t5e s5!in> :!&p licence con"itions9
[2555]
$$ Sorce escro2 a%reements
$$11 Introdction
T5e !e&l '&l#e of co)p#te! soft:&!e lies in t5e i"e&s? )et5o"s &n" p!ocesses e)8o"ie" in t5e so#!ce co"e of t5e
p!o*!&)9 T5e !etention of t5e so#!ce co"e &s sec!et info!)&tion ne'e! "isclose" p!o'i"es '&l#&8le p!otection9 .o:e'e!?
t5e soft:&!e c&nnot 8e )&int&ine" &n" s#ppo!te" :it5o#t &ccess to t5e so#!ce co"e9 M&n< #se!s &!e &n6io#s &8o#t t5is
"epen"enc< on t5e soft:&!e "e'elope! fo! e!!o! co!!ection &n" en5&nce)ent :o!>9 Re*&!"less of t5e p!esent !ep#t&tion
&n" p&st pe!fo!)&nce of t5e soft:&!e "e'elope!? t5e!e is t5e possi8ilit< t5&t &t so)e ti)e in t5e f#t#!e t5e soft:&!e
"e'elope! :ill 8e #n&8le o! #n:illin* to )&int&in soft:&!e fo! so)e !e&son9 -o! e6&)ple? t5e soft:&!e "e'elope! )&<
*et into fin&nci&l "iffic#lties &n" *o o#t of 8#siness9 T5e soft:&!e "e'elope! )&< )&>e & st!&te*ic 8#siness "ecision no
lon*e! to s#ppo!t t5e soft:&!e o! t5e "e'elope! )&< "ef&#lt in its soft:&!e )&inten&nce o8li*&tions9
As & co)p!o)ise to t5e le*iti)&te conce!ns of 8ot5 t5e "e'elope! &n" t5e #se!? & soft:&!e "e'elope! )&<
&*!ee to ente! into & sep&!&te soft:&!e esc!o: &*!ee)ent? :5e!e it is &*!ee" t5&t & cop< of t5e so#!ce co"e :ill 8e
"eposite" :it5 &n in"epen"ent inte!)e"i&!< :5o !ele&ses t5e so#!ce co"e on t5e occ#!!ence of specifie" ;t!i**e!/
e'ents9
[255&]
$$12 Strctre of escro2 a%reements
T5e!e &!e '&!io#s :&<s of st!#ct#!in* & soft:&!e esc!o: &*!ee)ent 8#t t5e )ost co))on &!!&n*e)ents &!e eit5e! &
t!ip&!tite &*!ee)ent 8et:een t5e soft:&!e o:ne!? #se! &n" t5e esc!o: &*ent o! & 8ip&!tite &*!ee)ent 8et:een t5e o:ne!
&n" t5e &*ent :it5 & f&cilit< fo! #se!s to !e*iste!9 =5ilst &n< in"epen"ent pe!son co#l" &ct &s &n esc!o: &*ent? t5e!e &!e
&'&il&8le :it5in t5e Unite" Ain*"o) esc!o: "eposit &!!&n*e)ents est&8lis5e" fo! t5e specific p#!pose of p!o'i"in*
soft:&!e esc!o: se!'ices
1
9
T5e p!incip&l !ole of soft:&!e esc!o: &!!&n*e)ents f!o) & soft:&!e "e'elope!/s point of 'ie: is t5e
p!otection of its !i*5ts in t5e soft:&!e9 T5e #se of esc!o: "eposit f&cilities fo! soft:&!e !&ises '&!io#s iss#es !e*&!"in*
t5e le*&l &n" p!&ctic&l effecti'eness of t5is t<pe of &!!&n*e)ent f!o) t5e point of 'ie: of t5e #se!9 T5ese incl#"e
p!&ctic&l "iffic#lties &8o#t t5e 'e!ific&tion &n" #p"&tin* of t5e so#!ce )&te!i&l "eposite" &n" t5e le*&l !is> t5&t &n
&")inist!&to! o! liD#i"&to! )&< c5&llen*e t5e enfo!ce&8ilit< of t5e &!!&n*e)ent9
1
T5ese incl#"e t5e soft:&!e esc!o: se!'ices offe!e" 8< t5e Co)p#tin* Se!'ices Associ&tion HCSAI &n" t5e N&tion&l Co)p#tin*
Cent!e HNCCI9 T5e CSA esc!o: se!'ice is &'&il&8le onl< to CSA )e)8e!s &ctin* &s t5e licenso! of t5e soft:&!e9 T5e NCC
se!'ice incl#"es '&li"&tion of t5e "eposite" )&te!i&l? &lt5o#*5 in p!&ctice t5is '&li"&tion se!'ice is !epo!te" to 8e inf!eD#entl<
#se"9
[255(]
$$1! 6ri%%er e#ents
T5e e'ents :5ic5 t!i**e! t5e !ele&se of t5e "eposite" so#!ce )&te!i&l to t5e #se! &!e? t<pic&ll<? t5e insol'enc< of t5e
soft:&!e "e'elope! o! & f&il#!e to )&int&in t5e soft:&!e9 A "iffic#lt< :it5 t5is secon" t!i**e! e'ent is t5e p!&ctic&l
p!o8le) of est&8lis5in* :5et5e! o! not t5e soft:&!e "e'elope! 5&s ;"ef&#lte" to & )&te!i&l "e*!ee in &n< o8li*&tion to
p!o'i"e )&inten&nce/9 T5is so!t of :o!"in* is &n open in'it&tion to "isp#tes &n" possi8le liti*&tion9 T5e N&tion&l
Co)p#tin* Cent!e HNCCI &*!ee)ent &tte)pts to &""!ess t5is iss#e 8< p!o'i"in* t5&t in t5e e'ent of & "isp#te o'e! t5e
occ#!!ence of & t!i**e! e'ent t5e )&tte! )&< 8e !efe!!e" to t5e C5ief E6ec#ti'e Office! of t5e NCC fo! & "ecision on
:5et5e! t5e so#!ce co"e s5o#l" 8e !ele&se"? &n" t5&t 5is "ecision is fin&l &n" 8in"in* on t5e p&!ties9 .o:e'e!? &
soft:&!e "e'elope! )&< 8e? #n"e!st&n"&8l<? e6t!e)el< !el#ct&nt to &llo: s#c5 & "ecision to 8e )&"e 8< & t5i!" p&!t< on
t5e !ele&se of s#c5 &n i)po!t&nt &n" '&l#&8le 8#siness &sset &s t5e so#!ce co"e of its soft:&!e9 In &ll c&ses t5e t!i**e!
e'ents )#st 8e "efine" c&!ef#ll< &n" t5e !ele&se )ec5&nis) s5o#l" incl#"e *i'in* t5e soft:&!e "e'elope! &"eD#&te
:!itten notice of inten"e" !ele&se p!io! to &ct#&l !ele&se9
[255)]
$5 Consmer contracts and limitation of lia0ility
If t5e soft:&!e licence constit#tes & cons#)e! t!&ns&ction t5en t5e i)plie" te!)s of D#&lit<? fitness fo! p#!pose &n"
"esc!iption c&nnot 8e e6cl#"e"
1
9

A p&!t< to & cont!&ct "e&ls &s & cons#)e! in !el&tion to &not5e! p&!t< if 5e neit5e!
)&>es t5e cont!&ct in t5e co#!se of & 8#siness no! 5ol"s 5i)self o#t &s "oin* so? &n" t5e ot5e! p&!t< "oes )&>e t5e
cont!&ct in t5e co#!se of & 8#siness? &n" t5e *oo"s in D#estion &!e of & t<pe o!"in&!il< s#pplie" fo! p!i'&te #se o!
cons#)ption

9 T5e t<pes of soft:&!e :5ic5 f&ll :it5in t5e t5i!" !eD#i!e)ent :ill c5&n*e in t5e co#!se of ti)e9 -o!
e6&)ple? )ost :o!" p!ocessin* soft:&!e is no: co))onl< s#pplie" fo! p!i'&te &s :ell &s 8#siness #se9
1
See t5e Unf&i! Cont!&ct Te!)s Act 1311 ss ,? 1 &s &)en"e" H11 .&ls8#!</s St&t#tes H(t5 E"nI CONTRACTI9 T5e incl#sion of &
te!) !en"e!e" 'oi" 8< i8i" s , Hp#!po!te" e6cl#sion of selle!/s #n"e!t&>in*s &s to titleI in & cons#)e! t!&ns&ction fo! t5e s#ppl<
of *oo"s )&< 8e & c!i)in&l offence: see f#!t5e! 'ol $( SALE O- GOODS P&!&*!&p5 +,91 F(+$G

See i8i" s 1H1I9

[255*]
D: SO-T=ARE DE@ELOPMENT CONTRACTS
$& Introdction
A soft:&!e "e'elop)ent cont!&ct is conce!ne" :it5 t5e specific&tion &n" "e'elop)ent of co)p#te! soft:&!e specific to
& c#sto)e!/s !eD#i!e)ent9 T5is )&< incl#"e so)e st&n"&!" soft:&!e 8#t t5e cont!&ct :ill 8e in'ol'e" l&!*el< :it5 t5e
"e'elop)ent of speci&ll< :!itten soft:&!e :5ic5 is !efe!!e" to &s ;8espo>e/ o! ;c#sto) :!itten/ soft:&!e? o! t5e
s#8st&nti&l )o"ific&tion of e6istin* p!o*!&)s9 T5e soft:&!e "e'elope" )&< 8e ope!&tin* o! s<ste) soft:&!e H:5ic5 &!e
p!o*!&)s :5ic5 en&8le & co)p#te! to cont!ol &n" )onito! its o:n inte!n&l &cti'itiesI o! &pplic&tions soft:&!e H:5ic5
&!e p!o*!&)s :5ic5 &ct#&ll< c&!!< o#t t5e #se!/s f#nctionsI9 Applic&tions soft:&!e )&< in t#!n !&n*e f!o) soft:&!e
p&c>&*es :5ic5 t5e c#sto)e! inten"s to e6ploit co))e!ci&ll< to soft:&!e to 8e #se" 8< t5e c#sto)e! in connection
:it5 5is o:n inte!n&l 8#siness ope!&tions9
[25&0]
$( 'e#elopment process
A soft:&!e "e'elop)ent p!o%ect no!)&ll< co)p!ises t5e st&*es set o#t in t5e follo:in* p&!&*!&p5s9 E&c5 of t5e st&*es
nee"s to 8e "oc#)ente" &"eD#&tel<? so t5&t &n< !esi"#&l p!o8le)s c&n 8e i"entifie" e&sil< &n" &lso to f&cilit&te f#t#!e
en5&nce)ent :o!>9
T5e con'ention&l &pp!o&c5 to soft:&!e "e'elop)ent in'ol'es & se!i&l p!ocess of t5ese st&*es of specif<in*
!eD#i!e)ents &n" f#nction&lit<? "esi*n? co"in*? testin*? i)ple)ent&tion &n" ;*o li'e/9 B< cont!&st? t5e p!otot<pin* o!
%oint "e'elop)ent &pp!o&c5 in'ol'es t5e s#pplie! &n" c#sto)e! :o!>in* to*et5e! in close co-ope!&tion &t &ll st&*es of
t5e "e'elop)ent in & )o!e fle6i8le p!ocess
1
9
1
T5e soft:&!e "e'elop)ent p!ece"ent in t5is title is "esi*ne" to !eflect t5e con'ention&l &pp!o&c5: see -o!) ( F11$G post9
[25&1]
$) Sta%es of de#elopment process
$)11 Specification and desi%n
T5is co)p!ises t5e p!ep&!&tion? p!o"#ction &n" &pp!o'&l of:
(29191 & #se! !eD#i!e)ent specific&tion9 T5is in'ol'es &n &n&l<sis &n" "esc!iption of t5e c#sto)e!/s 8#siness
!eD#i!e)ents in 8#siness te!)s 8#t not & "esc!iption of 5o: t5ese !eD#i!e)ents &!e to 8e i)ple)ente" in t5e
p!opose" soft:&!eJ
(2919 t5e f#nction&l specific&tion9 T5is :ill specif< t5e f#nctions :5ic5 t5e soft:&!e is !eD#i!e" to pe!fo!)? t5e fo!)
&n" fo!)&t of &ll inp#ts? t5e o#tp#ts to 8e *ene!&te"? sc!een &n" !epo!t l&<o#ts? 'ol#)es of &cti'ities &n" files?
"esc!iptions of t5e 5&!":&!e &n" s<ste) ope!&tin* en'i!on)ents :it5in :5ic5 t5e soft:&!e is to ope!&te &s :ell
&s p!o*!&))in* &n" "oc#)ent&tion st&n"&!"s9 It )&< &lso incl#"e pe!fo!)&nce c!ite!i&9 T5e f#nction&l
specific&tion :ill fo!) t5e tec5nic&l 8&seline "oc#)ent of t5e p!o%ectJ
(2919$ t5e s<ste) specific&tion? :5ic5 t!&nsl&tes t5e f#nction&l specific&tion into te!)s of t5e p&!tic#l&! 5&!":&!e &n"
soft:&!e &n" "esc!i8es t5e soft:&!e s<ste) o! p!o"#ct in tec5nic&l te!)sJ
(2919( t5e p!o*!&) specific&tion? :5ic5 is & "et&ile" &n&l<sis of e&c5 soft:&!e co)ponent o! p!o*!&)9
[25&2]
$)12 'e#elopment
T5is in'ol'es co"in* o! :!itin* t5e p!o*!&)s9
$)1! 6estin%
T5is :ill 8e #n"e!t&>en t<pic&ll< in t:o st&*es9 -i!st? t5e!e is #nit testin* :5ic5 in'ol'es e&c5 p!o*!&) o! sc!een 8ein*
teste" &lone to ens#!e t5&t it f#nctions in isol&tion9 S<ste) testin* :5ic5 follo:s s#ccessf#l #nit testin* is t5e testin* of
& s#ite of p!o*!&)s to ens#!e t5&t t5e< :o!> to*et5e!9
$)1$ 5ser 'ocmentation
T5is in'ol'es t5e p!o"#ction of #se! )&n#&ls to "esc!i8e 5o: t5e soft:&!e is to 8e ope!&te"9
$)15 Implementation
T5is in'ol'es t5e con'e!sion o! t!&nsfe! of "&t&? inst&ll&tion of t5e soft:&!e &n" ot5e! steps in'ol'e" :it5 t5e ;!oll o#t/
of t5e soft:&!e into ope!&tion&l li'e #se9
[25&!]
$* Spplier.s o0li%ations
T5e soft:&!e s#pplie!/s p!i)&!< o8li*&tion :ill 8e t5e "e'elop)ent &n" s#ppl< of soft:&!e to pe!fo!) t5e f#nctions
"efine" in t5e f#nction&l specific&tion9
=5&t constit#tes pe!fo!)&nce of t5is p!i)&!< !esponsi8ilit< s5o#l" 8e "et&ile" in t5e cont!&ct in & se!ies of
st&te)ents H#s#&ll< &tt&c5e" &s sc5e"#lesI specif<in* &t le&st:
(391 & *ene!&l "esc!iption of t5e soft:&!e? its scope? n&t#!e &n" p#!poseJ
(39 p!o"#ction of t5e f#nction&l specific&tion if t5is "oes not &l!e&"< e6istJ
(39$ t5e soft:&!e to 8e s#pplie" to pe!fo!) t5e f#nctions "efine" in t5e f#nction&l specific&tionJ
(39( & list of t5e "oc#)ent&tion to 8e s#pplie"J
(39+ t!&inin*J
(39, post &ccept&nce s#ppo!t9
A""ition&ll< t5e soft:&!e s#pplie! :ill 5&'e & n#)8e! of *ene!&l o8li*&tions co!!espon"in* to so)e of t5e c#sto)e!/s
o8li*&tions9 T5ese :ill incl#"e t5e no)in&tion of & )e)8e! of st&ff to 8e t5e foc&l cont&ct point fo! co))#nic&tions
Hno!)&ll< t5e p!o%ect )&n&*e!I &n" t5e "#t< to >eep info!)&tion confi"enti&l9
[25&$]
50 Cstomer.s responsi0ilities
T5e &cti'e co-ope!&tion of t5e c#sto)e! is essenti&l to t5e s#ccessf#l "e'elop)ent &n" i)ple)ent&tion of &n< 8espo>e
soft:&!e9 It is i)po!t&nt t5e!efo!e t5&t t5e c#sto)e!/s o8li*&tions s5o#l" 8e "efine" cle&!l< in t5e cont!&ct so t5&t t5e
c#sto)e! f#ll< #n"e!st&n"s :5&t is e6pecte" of 5i) f!o) t5e o#tset9 T5ese o8li*&tions :ill incl#"e:
+491 no)in&tion of & !ep!esent&ti'e to 8e t5e p!incip&l point of cont&ctJ
+49 t5e p!o'ision of &cc#!&te &n" &"eD#&te info!)&tion in & ti)el< )&nne!J
+49$ p!o'ision of co)p#te! f&cilities9 De'elop)ent of t5e soft:&!e :ill often t&>e pl&ce #sin* t5e c#sto)e!/s o:n
co)p#te! :5ic5 is #s#&ll< )&"e &'&il&8le :it5o#t c5&!*e9 If t5e co)p#te! is 8ein* #se" fo! ot5e! ope!&tion&l
)&tte!s t5en t5e c#sto)e! s5o#l" set o#t in t5e cont!&ct &n< !est!ictions on t5e soft:&!e s#pplie!/s &ccess to itJ
+49( &ccess to t5e c#sto)e!/s st&ffJ
+49+ p!o'ision of office f&cilities9 So)e )e)8e!s of t5e soft:&!e s#pplie!/s st&ff :ill nee" to :o!> fo! & ti)e &t t5e
c#sto)e!/s p!e)ises &n" it is p!#"ent to specif< "et&ils of t5e f&cilities :5ic5 :ill 8e )&"e &'&il&8le to t5e)J
+49, &tten"&nce &t p!o*!ess )eetin*s &n" &ccept&nce testsJ
+491 p!ep&!&tion of &ccept&nce test "&t& &n" e6pecte" !es#lts9
[25&5]
51 Staffin%
One of t5e )ost i)po!t&nt co)ponents fo! & s#ccessf#l soft:&!e "e'elop)ent cont!&ct is t5e pe!sonnel &ssi*ne" to t5e
p!o%ect9 T5e s#ccess &n" D#&lit< of t5e cont!&ct :ill 8e "epen"ent on t5e in"i'i"#&ls :5o pe!fo!) t5e !eD#i!e" t&s>s
&n" t5e c#sto)e!/s confi"ence in t5ose in"i'i"#&ls9
T5e c#sto)e! s5o#l"? t5e!efo!e? o8t&in &pp!op!i&te cont!&ct#&l #n"e!t&>in*s f!o) t5e s#pplie! !e*&!"in* t5e
c&li8!e &n" contin#it< of pe!sonnel &ssi*ne" to t5e p!o%ect9 T5e cont!&ct s5o#l" specif< &t le&st:
+191 n&)es of >e< pe!sonnel to 8e &ssi*ne" &n" :5et5e! t5ei! !epl&ce)ent !eD#i!es t5e p!io! &pp!o'&l 8< t5e
c#sto)e! of & s#it&8le s#ccesso!J
+19 D#&lific&tions of t5e st&ff to 8e #se"? no!)&ll< in te!)s of t5e n#)8e! of <e&!s &n" e6pe!ience of & p&!tic#l&!
t<peJ
+19$ p!o5i8itions o! li)its on t5e !e-&ssi*n)ent of st&ffJ
+19( li)it&tions on t5e e6tent to :5ic5 t5e s#pplie! )&< #se pe!sons :5o &!e not f#ll ti)e e)plo<ees of t5e s#pplie!9
T5e c#sto)e! :ill no!)&ll< 8e %#stifie" in stip#l&tin* :5ic5 in"i'i"#&ls :ill 8e in'ol'e" in ce!t&in >e< t&s>s He* p!o%ect
)&n&*e!I 8ec&#se it is essenti&l t5&t t5e c#sto)e! 5&s f#ll confi"ence in t5e people pe!fo!)in* t5ese >e< !oles9 =it5
!e*&!" to ot5e! st&ff? t5e soft:&!e s#pplie! )&< t&>e t5e position t5&t 5is p!i)&!< o8li*&tion is to "eli'e! & :o!>in*
s<ste) in &cco!"&nce :it5 t5e specific&tion of :o!> &n" &t t5e &*!ee" p!ice &n" 5o: &n" :5&t people t5e soft:&!e
s#pplie! #ses to "isc5&!*e t5is o8li*&tion is &t t5e soft:&!e s#pplie!/s &8sol#te "isc!etion9
Ulti)&tel<? t5e "e*!ee of cont!ol :5ic5 t5e c#sto)e! 5&s o'e! t5e &lloc&tion &n" #tilis&tion of t5e soft:&!e
s#pplie!/s st&ff :ill "epen" on & n#)8e! of f&cto!s :5ic5 :ill '&!< f!o) cont!&ct to cont!&ct? incl#"in* t5e n&t#!e of t5e
:o!>? t5e s#pplie!/s st&ff !eso#!cin* policies? :5o is !esponsi8le fo! p!o%ect )&n&*e)ent? t5e p!icin* 8&sis &n" t5e
!especti'e 8&!*&inin* po:e! of e&c5 p&!t<9
-in&ll<? 8ec&#se st&ff &!e & soft:&!e s#pplie!/s )&in &sset? t5e cont!&ct :ill #s#&ll< pl&ce & !est!iction on t5e
!i*5t of t5e c#sto)e! to !ec!#it &n< of t5e soft:&!e s#pplie!/s st&ff :5o 5&'e 8een in'ol'e" :it5 t5e p!o%ect9 It is
c#sto)&!< to p!o5i8it !ec!#it)ent fo! & pe!io" !&n*in* f!o) t5!ee to t:el'e )ont5s of &n< in"i'i"#&l st&ff )e)8e!/s
in'ol'e)ent in t5e p!o%ect :it5o#t t5e soft:&!e s#pplie!/s p!io! &pp!o'&l9
[25&&]
52 Pricin%
5211 9#er#ie2
=5en & soft:&!e s#pplie! is &s>e" to p!ep&!e & p!ice D#ot&tion fo! &n< soft:&!e "e'elop)ent it is #s#&ll< f&ce" :it5
t:o p!o8le)s9 T5e soft:&!e s#pplie! "oes not >no: t5e p!ecise !eD#i!e)ent? neit5e! "oes t5e c#sto)e!9 T5e!e )&<
e6ist so)e st&te)ent of !eD#i!e)ent p!ep&!e" 8< t5e c#sto)e! o! on t5e c#sto)e!/s 8e5&lf? 8#t it is "iffic#lt to *i'e &n<
!eli&8le p!ice esti)&te #ntil t5e f#nction&l specific&tion? &n" p!efe!&8l< t5e "et&ile" s<ste) "esi*n specific&tion? 5&s
8een :!itten &n" &*!ee"9
T5e!e &!e t:o 8&sic )et5o"s of p!icin*? e&c5 of :5ic5 5&s its o:n &"'&nt&*es &n" "is&"'&nt&*es9 T5e
cont!&ct )&< 8e #n"e!t&>en eit5e! on & ti)e &n" )&te!i&ls 8&sis o! &t & fi6e" p!ice? o! & co)8in&tion of t5ese9
[25&(]
5212 6ime and materials contract
A ti)e &n" )&te!i&ls cont!&ct is :5e!e t5e p!ice is "ete!)ine" &cco!"in* to t5e ti)e spent in #n"e!t&>in* t5e :o!> &n"
t5e e6penses &n" ot5e! c5&!*es inc#!!e" 8< t5e s#pplie!9 T5e ti)e is c&lc#l&te" on t5e 8&sis of t5e fee !&tes of t5e
s#pplie!/s st&ff &ssi*ne" to t5e p!o%ect? :it5 e6penses no!)&ll< !ei)8#!se" &t cost9 E6penses )&< incl#"e t!&'ellin* &n"
&cco))o"&tion e6penses &s :ell &s co)p#te! ti)e? st&tione!<? p5otocop<in* &n" ot5e! inci"ent&l e6penses9 T5e
f#nction&l specific&tion )&< 8e :!itten on & ti)e &n" )&te!i&ls 8&sis 8ec&#se &t t5&t st&*e t5e scope &n" n&t#!e of t5e
"e'elop)ent is f!eD#entl< #n>no:n9 T5is )i*5t 8e #n"e!t&>en #n"e! & sep&!&te cons#lt&nc< cont!&ct9
[25&)]
521! Fi-ed price contract
A fi6e" p!ice cont!&ct is :5e!e t5e :o!> is #n"e!t&>en &t & p&!tic#l&! p!ice9 An< fi6e" p!ice :ill? 5o:e'e!? 8e s#8%ect to
'&!i&tion in ce!t&in ci!c#)st&nces9 T5ese ci!c#)st&nces s5o#l" 8e st&te" cle&!l< in t5e cont!&ct &n" :ill incl#"e t5e
!ei)8#!se)ent of &""ition&l costs &n" e6penses inc#!!e" 8< t5e soft:&!e s#pplie! &s & !es#lt of t5e c#sto)e!/s "ef&#lt
in pe!fo!)in* 5is o8li*&tions o! '&!i&tions to t5e scope of t5e p!o%ect &#t5o!ise" 8< t5e c#sto)e!9
It is co))onl< s&i" t5&t & fi6e" p!ice cont!&ct is t5e 8est p!icin* )et5o" f!o) t5e c#sto)e!Ns point of 'ie:9 A
fi6e" p!ice :ill ce!t&inl< *i'e & c#sto)e! 8#"*et&!< ce!t&int< 8#t it :ill not necess&!il< *i'e 5i) t5e 8est "e&l9 An<
fi6e" p!ice :ill incl#"e & contin*enc< ele)ent to t&>e into &cco#nt possi8le p!o8le)s :5ic5 )&< ne'e! occ#!? 8#t
:5ic5 t5e c#sto)e! :ill p&< &s p&!t of t5e &*!ee" fi6e" p!ice :5et5e! o! not e6pen"e"9 P!o8le)s )&< &lso &!ise :5ic5
co#l" ne'e! 8e p!e"icte" &t t5e o#tset 8< e'en t5e )ost c&!ef#l &n" s>ille" s#pplie!9 T5is )&< )&>e t5e :o!>
#necono)ic&l fo! t5e soft:&!e s#pplie! :it5 "et!i)ent&l conseD#ences fo! 8ot5 p&!ties9 In p&!tic#l&!? t5e soft:&!e
s#pplie! )&< 8e te)pte" to c#t co!ne!s in i)po!t&nt &!e&s s#c5 &s testin* &n" "oc#)ent&tion :it5 t5e !es#lt t5&t t5e
c#sto)e! &lso s#ffe!s t5!o#*5 & "ete!io!&tion in t5e D#&lit< of t5e soft:&!e "eli'e!e"9
[25&*]
521$ ?ariations on pricin% met+ods
@&!i&tions on t5e t:o )et5o"s of p!icin* incl#"e:
+9(91 fi6e" p!ice :it5 esc&l&tion in &cco!"&nce :it5 &n &*!ee" cost esc&l&tion fo!)#l&J
+9(9 fi6e" p!ice? e6cl#si'e of inci"ent&l e6penses :5ic5 &!e c5&!*e" &t cost #p to &n &*!ee" )&6i)#)J
+9(9$ ti)e &n" )&te!i&ls #p to & )&6i)#) ceilin*J
+9(9( ti)e &n" )&te!i&ls #p to & )&6i)#) ceilin* 8#t :it5 &n &""ition&l incenti'e p&<)ent "#e to t5e s#pplie! if t5e
&ct#&l costs &!e less t5&n &n &*!ee" lo:e! t&!*et cost9
[25(0]
5! @et+od of payment
=5&te'e! p!icin* )et5o" is #se"? t5e cont!&ct )#st "efine cle&!l< &t :5&t inte!'&ls o! &*&inst :5&t e'ents p&<)ents
f&ll "#e &n" t5e &)o#nts in'ol'e"9 T5e s#pplie! :ill see> p&<)ent on & 8&sis t5&t is lin>e" to 5is o:n ope!&tin* costs
&n" e6penses? t5e p!incip&l one of :5ic5 in & soft:&!e "e'elop)ent p!o%ect :ill 8e t5e s&l&!< of 5is st&ff? to*et5e! :it5
ot5e! costs s#c5 &s co)p#te! ti)e9 T5is 8&sis is not necess&!il< lin>e" to pe!fo!)&nce9 On t5e ot5e! 5&n" t5e c#sto)e!
:ill see> & sit#&tion :5e!e p&<)ent is lin>e" to t5e &c5ie'e)ent of )ilestones &*&inst :5ic5 pe!fo!)&nce of t5e
soft:&!e s#pplie! )&< 8e )e&s#!e"9
P&<)ents #n"e! & ti)e &n" )&te!i&ls cont!&ct :ill no!)&ll< 8e on & )ont5l< in &!!e&!s 8&sis9 =5e!e p&<)ent
is )&"e &*&inst )ilestones? t5e c5oice of )ilestones )#st 8e "efine" cle&!l<9 T5ese )&< 8e eit5e! specific "&tes o!
:5en ce!t&in st&*es of t5e :o!> 5&'e 8een !e&c5e" He* &*!ee)ent of t5e s<ste)s "esi*n specific&tionJ &ccept&nceI o! &
co)8in&tion of 8ot59 ED#&ll<? :5e!e )ilestones &!e t5e &c5ie'e)ent of ce!t&in st&*es? t5e c!ite!i& fo! "eci"in* :5en &
p&!tic#l&! )ilestone st&*e 5&s 8een !e&c5e" )#st 8e cle&!9
[25(1]
5$ 92ners+ip
5$11 :eneral
Alt5o#*5 soft:&!e is s&i" to 8e ;o:ne"/? o:ne!s5ip of soft:&!e is not "i!ectl< co)p&!&8le :it5 t5e o:ne!s5ip of
t&n*i8le p!ope!t<9 O:ne!s5ip of co)p#te! soft:&!e is essenti&ll< conce!ne" :it5 o:ne!s5ip of & ;8#n"le/ of !i*5ts
:5ic5 )&< &!ise in !el&tion to soft:&!e9 T5ese !i*5ts incl#"e:
+(9191 cop<!i*5tJ
+(919 & !i*5t to 5&'e confi"ence o8se!'e" in !espect of info!)&tion "isclose" #n"e! &n o8li*&tion of confi"enti&lit<J
+(919$ t!&"e)&!>sJ
+(919( s#c5 cont!&ct#&l !i*5ts &s t5e s#pplie! is &8le to ne*oti&te :it5 t5e #se! of t5e soft:&!eJ &n"
+(919+ p&tents in ce!t&in ci!c#)st&nces in co)8in&tion :it5 5&!":&!e9
[25(2]
5$12 92ners+ip 0y t+e soft2are spplier
C#sto)e!s f!eD#entl< &ss#)e? inco!!ectl<? t5&t if t5e< co))ission t5e "e'elop)ent of 8espo>e soft:&!e t5e< :ill
&#to)&tic&ll< &cD#i!e t5e cop<!i*5t in t5e p!o*!&)s &n" !el&te" "oc#)ent&tion9 It is pe!5&ps n&t#!&l fo! t5e c#sto)e! to
&ss#)e t5&t since 5e 5&s p&i" fo! t5e :o!>? 5e s5o#l" 8e t5e o:ne! &n" 5&'e sole !i*5ts of e6ploit&tion9
T5e soft:&!e s#pplie! on t5e ot5e! 5&n" :ill &!*#e t5&t 5e le&!ns f!o) e&c5 p!o%ect 5e #n"e!t&>es :it5 5is
c#sto)e!s &n" t5&t 5is 8#siness :o#l" 8e &ffecte" &"'e!sel< if 5e :&s !est!icte" &s to :5&t 5e inco!po!&te" into ot5e!
s<ste)s9 T5e soft:&!e s#pplie! :ill &!*#e t5&t if o:ne!s5ip p&sses to t5e c#sto)e!? t5e s#pplie! )&< not 8e &8le to #se
t5e s>ills #se" in "e'elopin* t5&t soft:&!e fo! ot5e! p#!poses? o! &n< s>ills :5ic5 &!e &l!e&"< :it5in 5is >no:le"*e &n"
e6pe!ience? &n" t5&t t5is :o#l" 8e &n #n%#stifi&8le li)it on t5e soft:&!e s#pplie!/s 8#siness &cti'ities9 .e :ill cl&i)
t5&t &n o8li*&tion on t5e soft:&!e s#pplie!/s p&!t not to "isclose &n< of t5e c#sto)e!/s confi"enti&l info!)&tion s5o#l"
p!otect &"eD#&tel< t5e c#sto)e!/s inte!ests9
-o! t5ese !e&sons t5e soft:&!e s#pplie! no!)&ll< :ill see> to &sse!t o:ne!s5ip o'e! &ll !i*5ts to t5e soft:&!e?
:it5 t5e c#sto)e! 8ein* *!&nte" & non-e6cl#si'e licence to #se t5e soft:&!e fo! t5e c#sto)e!/s o:n inte!n&l p#!poses9
T5e c#sto)e! )#st of co#!se ens#!e t5&t &n< li)it&tions i)pose" in t5e licence *!&nte" to #se t5e soft:&!e &!e
co)p&ti8le :it5 t5e inten"e" #tilis&tion of t5e soft:&!e? f#t#!e &s :ell &s p!esent9
T5e #n"e!l<in* le*&l position is t5&t t5e pe!son :5o "e'elops t5e 8espo>e soft:&!e fo! & c#sto)e! !et&ins t5e
cop<!i*5t #nless t5e cont!&ct e6p!essl< p!o'i"es to t5e cont!&!<9 =5e!e soft:&!e is "e'elope" 8< e)plo<ees in t5e
co#!se of t5ei! e)plo<)ent? cop<!i*5t o:ne!s5ip 'ests &#to)&tic&ll< in t5e e)plo<e!9 If t5e soft:&!e is :!itten 8< t5i!"
p&!t< f!eel&nce p!o*!&))e!s o! cont!&ct st&ff? t5en cop<!i*5t o:ne!s5ip :ill !e)&in 'este" in t5e) #nless t5ei!
en*&*e)ent cont!&ct incl#"es &n e6p!ess &ssi*n)ent of o:ne!s5ip !i*5ts9 If o:ne!s5ip of t5e soft:&!e !e)&ins :it5 t5e
soft:&!e s#pplie! 5e :ill 8e f!ee to #se t5&t soft:&!e fo! t5e 8enefit of ot5e!s? &n" t5e c#sto)e! :ill not 8e entitle" to
#se o! s#ppl< copies of t5e soft:&!e to ot5e!s 8e<on" t5e e6tent pe!)itte" 8< t5e licence9
[25(!]
5$1! ?ariations on o2ners+ip
If t5e soft:&!e s#pplie! insists on !et&inin* o:ne!s5ip of t5e soft:&!e 8#t t5e c#sto)e! "oes not :is5 to 8e p#t in &
position of f#n"in* t5e "e'elop)ent of soft:&!e :5ic5 5is s#pplie! )i*5t 8e f!ee to e6ploit &n" )&!>et to co)petito!s?
t5en t5e c#sto)e! )&< see> to i)pose !est!ictions on t5e soft:&!e s#pplie! )&!>etin* to co)petito!s fo! & li)ite"
pe!io"9 Alte!n&ti'el<? )&>in* t5e soft:&!e %ointl< o:ne" )&< p!e'ent eit5e! t5e soft:&!e s#pplie! o! t5e c#sto)e!
)&!>etin* t5e soft:&!e to t5i!" p&!ties :it5o#t t5e consent of t5e ot5e!9 .o:e'e!? %oint o:ne!s5ip? :5ic5 :o#l"
no!)&ll< 8e on t5e 8&sis of ten&nts in co))on? )&< e6pose t5e c#sto)e! to & potenti&l li&8ilit< fo! t5e soft:&!e
s#pplie!/s )&!>etin* &cti'ities9 Ot5e! possi8le &pp!o&c5es incl#"e:
+(9$91 sole o:ne!s5ip 8< t5e s#pplie! :it5 & !o<&lt< p&<&8le to t5e c#sto)e!J
+(9$9 sole o:ne!s5ip 8< t5e c#sto)e! :it5 t5e s#pplie! 8ein* *!&nte" li)ite" )&!>etin* !i*5tsJ &n"
+(9$9$ sole o:ne!s5ip 8< t5e s#pplie! in !et#!n fo! !e"#ce" "e'elop)ent c5&!*es? t5e s#ppl< of ot5e! p!o"#cts &n"
f#t#!e se!'ices9
[25($]
5$1$ 92ners+ip 0y t+e cstomer
T5e!e :ill 8e inst&nces :5e!e t5e c#sto)e! )&< 8e %#stifie" in "e)&n"in* o:ne!s5ip to t5e soft:&!eJ fo! e6&)ple?
:5e!e & s<ste) is to 8e "e'elope" :5ic5 :ill en&8le t5e c#sto)e! to o8t&in ;& co)petiti'e e"*e/ in t5e fo!) of & le&"
ti)e o! inc!e&se" efficienc< o'e! co)petito!s in & specific &!e&? o! :5e!e ope!&tin* s<ste)s soft:&!e o! &pplic&tion
p&c>&*es &!e 8ein* "e'elope" o! )o"ifie" fo! s#8seD#ent e6ploit&tion 8< t5e c#sto)e!9
If it is &*!ee" t5&t o:ne!s5ip of t5e soft:&!e :ill 8elon* to t5e c#sto)e!? t5en t5e cont!&ct )#st not onl<
incl#"e &n e6p!ess &ssi*n)ent of !i*5ts 8#t &lso )&>e it cle&! :5en title p&sses9 T5e s#pplie! :ill no!)&ll< see> to tie
t5e p&ssin* of o:ne!s5ip to p&<)ent of &ll c5&!*es "#e to t5e s#pplie! #n"e! t5e cont!&ct9 If p!o*!ess p&<)ents &!e
)&"e &*&inst ;"eli'e!&8les/ t5en it )&< 8e "esi!&8le fo! t5e c#sto)e! to stip#l&te t5&t o:ne!s5ip of e&c5 ;"eli'e!&8le/
t!&nsfe!s &t t5e point of p&<)ent fo! t5&t p&!tic#l&! ite)9 T!&nsfe! of o:ne!s5ip s5o#l" &lso incl#"e title to t5e
"oc#)ent&tion &n" so#!ce co"e9 .o:e'e!? & c#sto)e! :5o insists #pon &cD#i!in* o:ne!s5ip to soft:&!e s5o#l" e6pect
to 8e c5&!*e" & 5i*5e! p!ice t5&n :5en 5e )e!el< &cD#i!es t5e !i*5ts to #se it #n"e! & licence9
=5e!e o:ne!s5ip of soft:&!e p&sses to t5e c#sto)e!? t5e soft:&!e s#pplie! :ill #s#&ll< !eD#i!e t5e c#sto)e!
to &*!ee to & con"ition to t5e effect t5&t t5e soft:&!e s#pplie! contin#es to 8e f!ee to #se ce!t&in >no:le"*e &n" s>ills9
T5is :ill incl#"e #se of not onl< t5e soft:&!e s#pplie!/s 8&c>*!o#n" >no:le"*e &n" s>ills "e'elope" p!io! to t5e
cont!&ct? :5ic5 &!e t5e tools of 5is t!&"e? 8#t &lso of &n< p&!tic#l&! p!o*!&))in* tools? tec5niD#es &n" s>ills "e'elope"
in t5e co#!se of c&!!<in* o#t t5e "e'elop)ent :o!>9
[25(5]
E: SO-T=ARE SUPPORT CONTRACTS
55 Introdction
M&n< #se!s foc#s on t5e &cD#isition si"e of & soft:&!e t!&ns&ction &n" !ele*&te )&inten&nce to & secon"&!<
consi"e!&tion9 One of t5e fe&t#!es of co)p#te! soft:&!e is t5&t it is ;i)pe!fect/? in t5e sense t5&t 5o:e'e! e65&#sti'el<
one &tte)pts to test soft:&!e it c&n ne'e! 8e *#&!&ntee" to 8e e!!o! o! "efect f!ee9 T5e !e&sons fo! t5is incl#"e t5e
"iffic#lt< of testin* & co)p#te! p!o*!&) o! s#ite of p!o*!&)s in e'e!< possi8le co)8in&tion &n" ope!&tin* sit#&tion9 To
&tte)pt to "o so :o#l" 8e e6t!e)el< e6pensi'e &n" ti)e cons#)in*9
To t5e p!ospecti'e fi!st ti)e #se! of soft:&!e t5is st&te)ent is seen initi&ll< &s &n #ns&tisf&cto!< e6c#se fo!
f&#lt< :o!>9 .o:e'e!? e6pe!ience" #se!s? 8ein* &:&!e t5&t t5e!e is no s#c5 t5in* &s soft:&!e :5ic5 is f!ee of ;8#*s/? "o
!eco*nise t5&t t5e efficient #se of soft:&!e is "epen"ent on &"eD#&te s#ppo!t9 Acco!"in*l<? t5e &'&il&8ilit< of
&pp!op!i&te s#ppo!t is !e*&!"e" &s 8ein* &t le&st &s i)po!t&nt &s t5e c&p&8ilities of t5e soft:&!e itself9
@&!io#s t<pes of soft:&!e s#ppo!t &!e &'&il&8le? eit5e! t5!o#*5 t5e s#pplie! of t5e p&!tic#l&! soft:&!e o!
t5!o#*5 so)e t5i!" p&!t< co)p&n< offe!in* & specific s#ppo!t se!'ice9 T5e t<pe of s#ppo!t !eD#i!e" is no!)&ll< !el&te"
to t5e t<pe &n" co)ple6it< of t5e soft:&!e in D#estion9 So)e soft:&!e? fo! e6&)ple lo: '&l#e )&ss )&!>et pc soft:&!e
p&c>&*es? &!e often s#pplie" on &n #ns#ppo!te" ;&s is/ 8&sis9 =it5 ot5e! soft:&!e? s#ppo!t not onl< )&< 8e "esi!&8le 8#t
&lso )&n"&to!<? :it5 t5e #se! 8ein* o8li*e" to t&>e o#t & p&i" s#ppo!t se!'ice &s p&!t of &cD#i!in* & licence to #se t5e
soft:&!e in D#estion9
[25(&]
5& ;atre of t+e spport ser#ice
T5e cont!&ct )#st cont&in & cle&! "esc!iption of t5e soft:&!e to 8e s#ppo!te"9 T5is :ill 8e 8< !efe!ence to & sc5e"#le
"esc!i8in* t5e soft:&!e !#nnin* on one o! )o!e "esi*n&te" )&c5ines9 T5e t<pe &n" e6tent of s#ppo!t p!o'i"e" )&<
incl#"e one o! )o!e of t5e follo:in*9
[25((]
5&11 ,rror correction
T5is co)p!ises t5e in'esti*&tion &n" co!!ection of f&#lts in t5e f#nctions of & p!o*!&) not ope!&tin* in &cco!"&nce :it5
t5e p!o*!&)/s c#!!ent specific&tion9 Co!!ections fo! soft:&!e p&c>&*es :ill often 8e p!o'i"e" initi&ll< in t5e fo!) of
;p&tc5es/ o! ;fi6es/? :5ic5 :ill 8e inco!po!&te" s#8seD#entl< in & ne: !ele&se of t5e soft:&!e :5ic5 is t5en )&"e
*ene!&ll< &'&il&8le to &ll #se!s of t5e soft:&!e9
[25()]
5&12 Incorporation of minor amendments
T5is in'ol'es t5e inco!po!&tion of c5&n*es to t5e p!o*!&) :5ic5 t5e s#pplie! "ee)s "esi!&8le to i)p!o'e t5e D#&lit< o!
efficienc< of t5e soft:&!e/s pe!fo!)&nce :it5o#t &n< si*nific&nt c5&n*e to its f#nctions9 A)en")ents )&< &lso 8e
necessit&te" 8< c5&n*es in t5e le*isl&tion9 T5is is p&!tic#l&!l< !ele'&nt to &n< &cco#ntin* p&c>&*e9
[25(*]
5&1! 5pdatin% of docmentation
Doc#)ent&tion )&< 8e c5&n*e"? i)p!o'e" o! &""e" to & soft:&!e p&c>&*e :it5o#t c5&n*in* t5e 8&sic f#nctions of t5e
p&c>&*e9 In so)e c&ses t5e "oc#)ent&tion )&< 8e e6p&n"e" in !esponse to !eD#i!e)ents in"ic&te" 8< & *!o:in* 8o"<
of #se!s9 In ot5e! c&ses? &s t5e p&c>&*e 8eco)es )o!e s#ccessf#l t5e "oc#)ent&tion is i)p!o'e" to )&>e it )o!e ;#se!
f!ien"l</9
[25)0]
5&1$ 6ec+nical ad#ice and spport
-ollo:in* inst&ll&tion &n" &ccept&nce of t5e soft:&!e? t5e #se! in'&!i&8l< :ill t5in> of :&<s of i)p!o'in* 5is soft:&!e
&n" 5e :ill nee" &"'ice on :5et5e! 5is i"e&s &!e !e&listic? 8ot5 tec5nic&ll< &n" co))e!ci&ll<9 T5e soft:&!e s#ppo!t
cont!&ct #s#&ll< :ill p!o'i"e & telep5one &"'iso!< se!'ice 8#t no!)&ll< t5is :ill 8e li)ite" to "e&lin* :it5 D#e!ies
!el&tin* to "&< to "&< p!o8le)s9 If "et&ile" in'esti*&tions &!e !eD#i!e" to "ete!)ine t5e i)plic&tions of t5e p!opose"
c5&n*e? o! 'isits to t5e #se!/s site &!e necess&!< to "isc#ss t5e p!opos&ls :it5 t5e #se!/s st&ff? t5en #s#&ll< t5is :ill 8e
c5&!*e&8le on & ti)e &n" )&te!i&ls 8&sis9 Alte!n&ti'el<? t5e st&n"&!" )&inten&nce c5&!*e )&< co'e! t5e p!o'ision of
tec5nic&l &"'ice #p to & "efine" li)it? )e&s#!e" in te!)s of & p&!tic#l&! n#)8e! of "&<s o! & p&!tic#l&! cost '&l#e of t5e
:o!>? :it5 &n< &""ition&l ti)e 8ein* c5&!*e" &t t5e s#ppo!t cont!&cto!/s st&n"&!" fee !&tes9
[25)1]
5&15 Stdy and implementation of en+ancements
En5&nce)ents in'ol'e c5&n*in* &n" e6ten"in* t5e soft:&!e/s specific&tions &n" co"in* so &s to p!o'i"e ne: o!
i)p!o'e" f&cilities9
[25)2]
5( 'efect 2arranty and response times
-ollo:in* "eli'e!< o! &ccept&nce of t5e soft:&!e )ost s#pplie!s offe! so)e fo!) of "efects :&!!&nt<? 8< :5ic5 t5e
s#pplie! #n"e!t&>es to co!!ect f&#lts in t5e soft:&!e :5ic5 &!e !epo!te" :it5in & specifie" pe!io" of ti)e9 T5is pe!io"
)&< !&n*e f!o) $4 "&<s to 1 )ont5s9 T5is :&!!&nt< is no!)&ll< st&te" to 8e *i'en in !et#!n fo! t5e #se! &8&n"onin*
&n< ot5e! !i*5ts? incl#"in* t5e !i*5t to !e%ect t5e soft:&!e? in !espect of "efects &!isin* in t5e soft:&!e &fte! "eli'e!< o!
&ccept&nce9
Defect :&!!&nt< con"itions '&!< consi"e!&8l< &)on*st s#pplie!s of soft:&!e9 T5e< )&< 8e e6p!esse" in te!)s
of & :&!!&nt< t5&t t5e soft:&!e is f!ee f!o) "efects "#e to f&#lt< )&te!i&l o! :o!>)&ns5ip H:5ic5 is co))onl< #se" in
!el&tion to 5&!":&!e 8#t )&< not 8e enti!el< &pp!op!i&te fo! soft:&!eI to & :&!!&nt< t5&t t5e soft:&!e :ill confo!) to
t5e cont!&ct specific&tions9 An< s#pplie! s5o#l"? of co#!se? not :&!!&nt t5&t t5e soft:&!e :ill 8e f!ee of p!o*!&) co"e
e!!o!s 8ec&#se soft:&!e is 5&!"l< e'e! 8#* f!ee9
At t5e s&)e ti)e? t5e #se! )&< 8e offe!e" o! 8e o8li*e" to t&>e o#t & p&i" )&inten&nce cont!&ct fo! t5e
soft:&!e9 T5e !es#lt is t5&t t5e #se! )&< 8e p&<in* & )&inten&nce c5&!*e "#!in* t5e so-c&lle" ;f!ee/ :&!!&nt< pe!io"?
:5ic5 :o#l" see) &n inconsistent &!!&n*e)ent9
[25)!]
.o:e'e!? & "efects :&!!&nt< is of li)ite" effect in t5&t it :ill onl< e6ten" to t5e co!!ection of f&#lts? &n" ot5e!
p!o8le)s )&< &!ise "#!in* t5e :&!!&nt< pe!io" :5ic5 !eD#i!e t5e s#pplie!/s &ssist&nce9 .&'in* s&i" t5is? it is
&c>no:le"*e" t5&t "istin*#is5in* 8et:een e!!o! co!!ection co'e!e" 8< t5e ;f!ee/ "efects :&!!&nt< &n" )&inten&nce
co'e!e" 8< t5e s#ppo!t cont!&ct is not &l:&<s e&s<9 -o! t5is !e&son? #se!s )&< :is5 to ne*oti&te & !e"#ce" )&inten&nce
c5&!*e fo! t5e pe!io" co'e!e" 8< t5e "efects :&!!&nt<9 Alte!n&ti'el<? t5e #se! )&< "eci"e t5&t t5e 8est co#!se is to ente!
into & co)p!e5ensi'e s#ppo!t cont!&ct f!o) &ccept&nce :it5o#t t&>in* t5e 8enefit of &n< "efects :&!!&nt<9 In &ll c&ses
t5e inte!&ction 8et:een &n< "efects :&!!&nt< p!o'ision &n" & sep&!&te s#ppo!t cont!&ct s5o#l" &l:&<s 8e consi"e!e"
c&!ef#ll<9
Response ti)es )&< &lso '&!< "epen"in* on t5e i)p&ct of & p!o8le) on t5e #se!/s 8#siness9 An e6&)ple of
5o: p!o8le)s )i*5t 8e c&te*o!ise" &cco!"in* to t5ei! se'e!it< is &s follo:s:
+191 Se'e!it< 1 C!itic&l P!io!it<KC!itic&l B#siness I)p&ct He* eit5e! t5e enti!e s<ste) o! & c!itic&l t&s> 5&s stoppe"
ope!&tionI9
+19 Se'e!it< Mo"e!&te P!io!it<KSi*nific&nt B#siness I)p&ct He* &n i)po!t&nt fe&t#!e is #n&'&il&8le :it5 no
&ccept&8le :o!> &!o#n" o! fi6I9
+19$ Se'e!it< $ St&n"&!" P!io!it<KMini)&l B#siness I)p&ct He* D#estions !e*&!"in* p!o"#ct fe&t#!es &n"
f#nction&lit<J less si*nific&nt fe&t#!es inope!&8leJ inte!)ittent p!o8le) :5ic5 is not "is!#pti'eJ "oc#)ent&tion
e!!o!sI9
[25)$]
5) Period of spport
It is s#**este" so)eti)es t5&t t5e #se! s5o#l" onl< &cD#i!e soft:&!e :5e!e t5e s#pplie! :ill *i'e & c&te*o!ic&l p!o)ise
t5&t s#ppo!t :ill 8e &'&il&8le "#!in* t5e soft:&!e/s e6pecte" #sef#l life? 5o:e'e! lon* t5&t )&< 8e9 Too often s#c5 &
co))it)ent is so#*5t 8< t5e #se! :it5o#t &n< co!!espon"in* :illin*ness on t5e p&!t of t5e #se! to co))it to & p&i"
)&inten&nce se!'ice fo! &n eD#i'&lent pe!io"9
In p!&ctice? t5e pe!io" of cont!&cte" s#ppo!t :ill '&!< consi"e!&8l< f!o) cont!&ct to cont!&ctJ t5e!e is no
in"#st!< no!)9 An< soft:&!e s#ppo!t cont!&ct #s#&ll< :ill 8e fo! & )ini)#) pe!io" !&n*in* f!o) si6 to t:el'e )ont5s?
follo:e" 8< !ene:&ls fo! s#8seD#ent pe!io"s9 T5e !ene:&l )&< occ#! eit5e! &#to)&tic&ll< o! !eD#i!e t5e c#sto)e!
positi'el< to e6ten" t5e s#ppo!t se!'ice9 Most s#ppo!t cont!&cts pe!)it te!)in&tion of t5e pe!io" 8< eit5e! p&!t< on
*i'in* & )ini)#) pe!io" of p!io! notice Hs&< 34 "&<sI9
T5e cont!&ct )#st &lso specif< t5e ti)es "#!in* :5ic5 e&c5 c&te*o!< of cont!&cte" s#ppo!t :ill 8e p!o'i"e"9
So)e c#sto)e!s :ill !eD#i!e ( 5o#!s & "&<? se'en "&<s & :ee> e!!o! co!!ection s#ppo!t9 Ot5e! c#sto)e!s )&< onl<
!eD#i!e s#ppo!t "#!in* no!)&l 8#siness 5o#!s9 In )ost inst&nces? st&n"&!" s#ppo!t co'e!&*e :ill 8e p!o'i"e" :it5in t5e
st&n"&!" )&inten&nce 5o#!s &t no &""ition&l c5&!*e9 T5e s#ppo!t cont!&cto! #s#&ll< :ill 8e :illin* to p!o'i"e o#t of
no!)&l 5o#!s o! e)e!*enc< s#ppo!t 8#t &t & p!e)i#) o'e!ti)e fee !&te c&lc#l&te" on & ti)e &n" )&te!i&ls 8&sis9
.o:e'e!? it )#st &l:&<s 8e !e)e)8e!e" t5&t &s :it5 &n< fo!) of )&inten&nce cont!&ct? <o# onl< *et :5&t <o# &!e
p!ep&!e" to p&< fo!9
So)e s#ppo!t cont!&cto!s :ill *#&!&ntee & !esponse ti)e fo! &!!i'in* &t t5e #se!/s site o! !espon"in* to &
telep5one !eD#est fo! &ssist&nce o! co))encin* t5e !ectific&tion of & f&#lt t5&t 5&s 8een !epo!te"9 Ot5e!s :ill onl< 8e
p!ep&!e" to offe! & !e&son&8le en"e&'o#! o8li*&tion to !espon"9 If & !esponse ti)e is c!itic&l t5en t5e cont!&ct )#st 8e
cle&! :5&t? fo! e6&)ple? ;& fo#! 5o#! !esponse/ &ct#&ll< )e&ns9 Cle&!l< t5e le'el of !esponse :ill 8e "epen"ent on &
n#)8e! of f&cto!s? incl#"in* t5e s#ppo!t cont!&cto!/s &8ilit< to )eet t5e !esponse !eD#i!e)ents &n" :5&t t5e #se! is
p!ep&!e" to p&< fo! & "efine" le'el of se!'ice? &ll of :5ic5 )#st 8e consi"e!e" 8< t5e #se! p!io! to concl#"in* t5e
s#ppo!t cont!&ct9
[25)5]
5* 5sers. responsi0ilities
T5e #se! :ill 5&'e & n#)8e! of !esponsi8ilities specific to t5e p!o'ision of s#ppo!t9 T5ese :ill incl#"e:
+391 p!o)pt notific&tion of f&#ltsJ
+39 )&inten&nce &n" p!o'ision of f&#lt !epo!ts &n" e!!o! lo*sJ
+39$ p!o'ision of :o!>in* sp&ce &t t5e #se!/s p!e)ises in t5e e'ent t5&t t5e s#ppo!t cont!&cto! is !eD#i!e" to
#n"e!t&>e on-site s#ppo!tJ
+39( f!ee &n" #ninte!!#pte" &ccess to t5e #se!/s co)p#te! s<ste) "#!in* t5e &*!ee" se!'ice co'e!&*e ti)eJ &n"
+39+ office f&cilities &n" se!'ices to t5e e6tent t5e s#ppo!t cont!&cto! :o!>s on t5e #se!/s p!e)ises9
Bec&#se it is "iffic#lt fo! & s#ppo!t cont!&cto! to s#ppo!t & n#)8e! of "iffe!ent 'e!sions of & soft:&!e p&c>&*e? s#ppo!t
se!'ices fo! & p&c>&*e &!e often con"ition&l on t5e #se! #sin* t5e l&test &'&il&8le !ele&se of t5&t p&c>&*e9 T5e cont!&ct
)&< &lso pe!)it t5e s#ppo!t cont!&cto! to ce&se s#ppo!tin* e&!lie! 'e!sions &fte! & pe!io" of ti)e follo:in* t5e !ele&se
of t5e ne: 'e!sion9 .o:e'e!? so)e s#ppo!t cont!&cto!s )&< 8e p!ep&!e" to p!o'i"e & )o!e li)ite" se!'ice if t5e #se!
elects to contin#e #sin* &n e&!lie! 'e!sionJ t5is )&< 8e 8ec&#se eit5e! t5e #se! c&nnot &ffo!" t5e ne: 'e!sion o! t5e ne:
'e!sion is not f#ll< co)p&ti8le :it5 ot5e! soft:&!e 8ein* #se" 8< t5e #se!9
T5e p!oce"#!es !eD#i!e" fo! ope!&tin* t5e soft:&!e &n" !eco!"in* f&#lts s5o#l" 8e l&i" o#t c&!ef#ll< &n"
follo:e" to ens#!e co!!ect e!!o! "esc!iption &n" conseD#ent p!o)pt e!!o! co!!ection9
Ot5e! !esponsi8ilities :ill incl#"e no)in&tion of & !ep!esent&ti'e to 8e t5e p!incip&l point of cont&ct? &ccess
to st&ff &n" t5e p!o'ision of info!)&tion9
[25)&]
&0 @et+od of spport
T5e )&nne! in :5ic5 t5e s#ppo!t cont!&cto! p!o'i"es s#ppo!t )&< incl#"e telep5one s#ppo!t? on-site 'isits &n" on-line
s#ppo!t o! & co)8in&tion of t5ese9
In &""ition to t5e co!!ection of e!!o!s &n" t5e "ist!i8#tion of ne: p!o*!&) !ele&ses? t5e s#ppo!t se!'ices
no!)&ll< :ill incl#"e & telep5one &"'iso!< se!'ice to 5elp t5e #se! :it5 !esol'in* "iffic#lties &n" &ns:e!in* D#e!ies
!el&tin* to 5is "&< to "&< #se of t5e soft:&!e9 An< &"'ice 8e<on" t5is #s#&ll< :ill 8e c5&!*e&8le9
T5e st&n"&!" s#ppo!t c5&!*e #s#&ll< "oes not e6ten" to site 'isits? e'en :5e!e 'isits &!e necess&!< fo!
i)ple)entin* e!!o! co!!ections9 An< site 'isit :5ic5 is #n"e!t&>en 8< t5e s#ppo!t cont!&cto! no!)&ll< :ill 8e
c5&!*e&8le on & ti)e &n" )&te!i&ls 8&sis9
On-line s#ppo!t &llo:s & s#ppo!t cont!&cto! to "i&*nose f&#lts in t5e #se!/s soft:&!e on-line 8< #sin* &
)o"e) connecte" to t5e #se!/s )&c5ine f!o) t5e s#ppo!t cont!&cto!/s p!e)ises9 On-line s#ppo!t &'oi"s t5e nee" &n"
costs of site &tten"&nce &n" en&8les t5e s#ppo!t cont!&cto! to i)p!o'e !esponse ti)es to s#ppo!t c&lls f!o) t5e #se!9 On-
line s#ppo!t :ill 8e p!o'i"e" no!)&ll< &t &n &""ition&l c5&!*e9
[25)(]
&1 /imitations on t+e ser#ice
T5e cont!&ct s5o#l" specif< :5&t is not co'e!e" 8< t5e s#ppo!t se!'ice o! c&te*o!ies of s#ppo!t :5ic5 :ill 8e o#tsi"e
t5e st&n"&!" )&inten&nce fee &n" t5e!efo!e & c5&!*e&8le e6t!&9 Co))on e6e)ptions incl#"e:
,191 f&#lts &tt!i8#t&8le to soft:&!e not incl#"e" in t5e s#8%ect )&tte! of t5e s#ppo!t cont!&ctJ
,19 f&il#!es !es#ltin* f!o) #n&#t5o!ise" )o"ific&tions o! &lte!&tions? 5o:e'e! )ino!? to t5e soft:&!e 8< &n< ot5e!
pe!son? incl#"in* t5e #se!? :it5o#t t5e s#ppo!t cont!&cto!/s p!io! &pp!o'&lJ
,19$ )is#se of t5e soft:&!e o! ope!&to! f&il#!eJ
,19( f&#lts &!isin* f!o) )o"ific&tions )&"e to t5e 5&!":&!e on :5ic5 t5e soft:&!e !#ns9
[25))]
&2 Pricin%
T5e 8&sis of c5&!*in* )&< 8e eit5e! ti)e &n" )&te!i&ls o! fi6e" p!ice? o! & co)8in&tion of t5ese9
One &pp!o&c5 is to p!o'i"e & cons#lt&nt on &n ;&s nee"e"/ ti)e &n" )&te!i&ls 8&sis :it5o#t *#&!&nteein* t5e
&'&il&8ilit< of t5e cons#lt&nt :it5in &n< ti)e pe!io"9 T5is 5&s t5e &"'&nt&*e to t5e #se! of onl< p&<in* fo! t5e se!'ice
&ct#&ll< #se" 8#t t5e "is&"'&nt&*e t5&t & cons#lt&nt co)petent to p!o'i"e t5e !eD#i!e" s#ppo!t :ill not necess&!il< 8e
&'&il&8le i))e"i&tel<9 Anot5e! &pp!o&c5 is fo! & s#ppo!t cont!&cto! to offe! s#ppo!t fo! & specific te!) on t5e 8&sis of &
)ini)#) fi6e" fee to !et&in e6pe!tise &n" to p!o'i"e s#ppo!t #p to & "efine" li)it? 8#t if t5is ti)e is e6cee"e" t5en t5e
s#ppo!t se!'ices &!e !en"e!e" &t &n &*!ee" ti)e &n" )&te!i&ls fee !&te9 T5is )et5o" of p!icin* is #sef#l :5e!e 8espo>e
soft:&!e 5&s 8een "e'elope" :5ic5 is li>el< to !eD#i!e f#!t5e! en5&nce)ent &fte! &ccept&nce9
An< st&n"&!" fi6e" )&inten&nce c5&!*e :ill no!)&ll< 8e p&<&8le in &"'&nce of t5e se!'ice 8ein* !en"e!e"9
T5is )&< 8e )ont5l<? D#&!te!l< o! e'en &nn#&ll< in &"'&nce9 T5is fee is c&lc#l&te" t<pic&ll< &s & pe!cent&*e of t5e
o!i*in&l cost of t5e soft:&!e to t5e #se! H8et:een 14E1+OI9
[25)*]
If t5e s#ppo!t :o!> &ct#&ll< #n"e!t&>en fo! t5e #se! is less t5&n t5e st&n"&!" )&inten&nce fee p&<&8le in
&"'&nce? t5en t5e s#ppo!t cont!&cto! #s#&ll< !et&ins &n< c!e"it on t5e 8&sis t5&t t5is &"'&nce p&<)ent is essenti&ll< &
!et&ine! to &ssist t5e s#pplie! in )&int&inin* & s#ppo!t te&) :it5 !ele'&nt e6pe!tise to 8e &'&il&8le to p!o'i"e s#ppo!t &s
&n" :5en !eD#i!e"9
Refe!ence 5&s 8een )&"e to t5e "esi!&8ilit< of sec#!in* f!o) t5e s#ppo!t cont!&cto! &n #n"e!t&>in* to p!o'i"e
contin#in* s#ppo!t fo! & )ini)#) pe!io"9 .o:e'e!? o8t&inin* &n #n"e!t&>in* of t5is n&t#!e :ill 8e of li)ite" '&l#e
:it5o#t &n< !est!iction on t5e s#ppo!t cont!&cto!/s &8ilit< to inc!e&se c5&!*es fo! t5e se!'ice "#!in* t5&t pe!io"9 ED#&ll<?
t5e s#ppo!t cont!&cto! :ill not 8e p!ep&!e" to p!o'i"e & se!'ice &t & fi6e" c5&!*e o'e! &n e6ten"e" pe!io"9 T5e !e&sons
fo! t5e !esist&nce :ill incl#"e t5e effect of infl&tion on costs? &s :ell &s t5e cost of )&inten&nce inc!e&sin* &s
en5&nce)ents &!e &""e" o! &s t5e 8o"< of #se!s *!o:s o! "eclines &n" &s eD#ip)ent &n" ope!&tin* s<ste) c5&n*es
inc!e&se t5e cost of p!o'i"in* s#ppo!t9 A !e&son&8le co)p!o)ise )&< 8e to cont!&ct fo! & )ini)#) pe!io" of s#ppo!t?
&n" "#!in* t5&t pe!io" to !est!ict t5e s#ppo!t cont!&cto!/s !i*5t to inc!e&se c5&!*es 8< &n &*!ee" esc&l&tion fo!)#l&
:5ic5 )&< 8e &n &*!ee" fi6e" &nn#&l pe!cent&*e o! t5e !&te of infl&tion o! so)e ot5e! si)il&! in"ice9
[25*0]
-: TURNAE7 S7STEM AGREEMENTS
&! 8+at is a trn<ey contractA
A t#!n>e< co)p#te! s<ste) cont!&ct &!ises :5e!e one s#pplie! 5&s p!i)&!< !esponsi8ilit< fo! t5e s#ppl< of &
co)8in&tion of co)p#te! 5&!":&!e &n" soft:&!e p!o"#cts &n" se!'ices :5ic5 to*et5e! fo!) & co)plete inte*!&te"
co)p#te! s<ste)9
T#!n>e< cont!&cts &!e & 5i*5 !is> &cti'it<9 -o! t5e c#sto)e!? t5e!e &!e t5e !is>s in5e!ent in !el<in* on & sin*le
s#pplie! to p!o'i"e & co)plete sol#tion to :5&t is often & co)ple6 p!o8le)9 T5e t#!n>e< s#pplie! in t#!n f&ces !is>s
co)in* f!o) t:o? often conflictin*? "i!ections9 On t5e one 5&n" t5e!e &!e t5e s#ppl< !is>s in !el&tion to t5e c#sto)e!
&ssoci&te" :it5 t5e s#ppl< of t5e t#!n>e< s<ste)9 On t5e ot5e! 5&n"? t5e!e &!e t5e &cD#isition !is>s in connection :it5
t5e s#8-cont!&cto!s fo! t5e &cD#isition of s#8-cont!&cte" p!o"#cts &n" se!'ices fo!)in* p&!t of t5e s<ste) to 8e
"eli'e!e"9
[25*1]
&$ Spplier.s responsi0ilities
=it5 !e*&!" to t5e t#!n>e< s#pplie!? t5e p!i)&!< !esponsi8ilit< is t5e "eli'e!< of & :o!>in* inte*!&te" s<ste) in
&cco!"&nce :it5 &*!ee" ti)esc&les &n" &t &n &*!ee" p!ice9
T5e co)ponent p&!ts of & t#!n>e< p!o%ect fo! :5ic5 t5e t#!n>e< s#pplie! :ill 8e !esponsi8le c&n incl#"e &ll o!
)ost of t5e follo:in*:
,(91 p!o%ect )&n&*e)ent &n" cont!olJ
,(9 "esi*n of t5e tot&l s<ste)J
,(9$ selection &n" confi*#!&tion of t5e 5&!":&!e sol#tionJ
,(9( !eco))en"&tion of t5e soft:&!e sol#tion )&"e #p of t5e )ost s#it&8le )i6 of s<ste) soft:&!e &n" &pplic&tion
soft:&!eJ
,(9+ "e'elop)ent of &n< 8espo>e &pplic&tion soft:&!e to 8e :!itten speci&ll< &n" )o"ific&tions to e6istin* p&c>&*e
soft:&!eJ
,(9, o!"e!in* &n" "eli'e!< of ;8o#*5t-in/ 5&!":&!e &n" soft:&!eJ
,(91 p!o'ision of site p!ep&!&tion &"'iceJ
,(92 inst&ll&tion of t5e selecte" 5&!":&!e &n" soft:&!eJ
,(93 testin* of t5e co)ponents sep&!&tel< &n" to*et5e! &s & co)plete s<ste)J
,(914 p!o'ision of tec5nic&l "oc#)ent&tionJ
,(911 co))issionin* Hc5&n*eo'e! to li'e #seI &ssist&nceJ
,(91 t!&inin* of st&ffJ
,(91$ post &ccept&nce :&!!&nt< s#ppo!tJ &n"
,(91( 5&!":&!e &n"Ko! soft:&!e )&inten&nce9
A t#!n>e< cont!&ct c&n t5e!efo!e fe&t#!e t5e ele)ents of 'i!t#&ll< &ll t<pes of co)p#te! !el&te" &cD#isitionsJ
cons#lt&nc<? 5&!":&!e? ope!&tin* soft:&!e? p&c>&*e" soft:&!e? 8espo>e soft:&!e "e'elop)ent &n" )&inten&nce9
[25*2]
&5 Cstomer.s responsi0ilities
&511 In %eneral
-#n"&)ent&l to & s#ccessf#l t#!n>e< cont!&ct is t5e close co-ope!&tion &n" in'ol'e)ent of t5e c#sto)e!9 T5e!e is &
te)pt&tion fo! t5e c#sto)e! to t5in> t5&t 8< p&ssin* !esponsi8ilit< to & sin*le s#pplie! fo! t5e s#ppl< of & co)plete
t#!n>e< s<ste)? t5e c#sto)e! nee" 5&'e no f#!t5e! in'ol'e)ent #ntil 5e is &s>e" to &ccept t5e s<ste)9 T5e c#sto)e!
:5o !elies on t5e t#!n>e< s#pplie! to "o it &ll c&n onl< 8#t e6pect p!o8le)s? &s t5e s#ccess of co)p#te! "e'elop)ent
p!o%ects in *ene!&l? &n" t#!n>e< p!o%ects in p&!tic#l&!? is !el&te" to t5e "e*!ee of c#sto)e! co))it)ent &n"
in'ol'e)ent9 T5e #nin'ol'e" c#sto)e! :ill ne'e! >no: D#ite :5&t 5e :&nts? :ill pl&n 8&"l< &n" ine'it&8l< :ill 8e
"iss&tisfie" :it5 t5e en" !es#lt9
T5e c#sto)e!/s !esponsi8ilities :ill no!)&ll< incl#"e t5e follo:in*:
,+9191 p!ep&!&tion of t5e site? co'e!in* s#c5 )&tte!s &s en'i!on)ent&l con"itions? po:e! s#pplies &n" c&8lin*J
,+919 off-lo&"in* t5e 5&!":&!e on "eli'e!< to t5e c#sto)e! &n" its t!&nsfe! to t5e site loc&tion :it5in t5e c#sto)e!/s
p!e)isesJ
,+919$ p!o'ision of office &cco))o"&tion &n" se!'icesJ
,+919( ti)el< p!o'ision of &cc#!&te info!)&tion? !esponses to D#e!ies? &pp!o'&ls &n" "ecisionsJ
,+919+ &ccess to t5e c#sto)e!/s site? eD#ip)ent &n" st&ff
1
J
,+919, t5e c#sto)e!/s !esponsi8ilities !e*&!"in* &ccept&nce testin*J
,+9191 ite)s to 8e s#pplie" 8< t5e c#sto)e! s#c5 &s telep5one lines o! ot5e! eD#ip)ent o! pl&nt to :5ic5 t5e t#!n>e<
s<ste) is to 8e connecte"J
,+9192 s#ppo!t of t5e c#sto)e!/s st&ff s#c5 &s cle!ic&l s#ppo!t? ope!&to!s &n" &tten"&nts fo! t5e c#sto)e!/s eD#ip)entJ
,+9193 co)pli&nce :it5 licensin* !est!ictions in !espect of p!op!iet&!< soft:&!e ite)s not o:ne" 8< t5e c#sto)e!J
,+91914&ncill&!< s#pplies s#c5 &s cons#)e!&8les? "is>s? t&pes etcJ &n"
,+91911)&inten&nce9
T5e!e &!e? t5e!efo!e? & n#)8e! of &cti'ities to 8e #n"e!t&>en 8< t5e c#sto)e!9 A co))on p!o8le) is #n"e!-esti)&tion
8< t5e c#sto)e! of t5e e6tent of t5ese &cti'ities? :5ic5 is #s#&ll< e6&**e!&te" 8< t5e f&ct t5&t t5e c#sto)e!/s st&ff :ill
&lso 8e in'ol'e" in ot5e! "#ties :5ic5 in'&!i&8l< t&>e p!ece"ence9
-in&ll<? so)e !esponsi8ilities :ill lie initi&ll< :it5 t5e t#!n>e< s#pplie! &n" t5en p&ss to t5e c#sto)e!9 -o!
e6&)ple? !is> in t5e 5&!":&!e? o! !esponsi8ilit< fo! ins#!&nce? :ill p&ss no!)&ll< f!o) t5e t#!n>e< s#pplie! to t5e
c#sto)e! on "eli'e!< to t5e c#sto)e!/s p!e)ises9 =5&t constit#tes "eli'e!< s5o#l" 8e cle&!9
1
T5e t#!n>e< s#pplie!/s !eD#i!e)ents fo! &ccess )&< conflict :it5 t5e c#sto)e!/s &n" t5is potenti&l conflict s5o#l" 8e &""!esse"
&t t5e o#tset9 -o! e6&)ple? "#!in* &ccept&nce testin* t5e t#!n>e< s#pplie! )&< !eD#i!e &ccess o#tsi"e of no!)&l :o!>in* 5o#!sJ
&lte!n&ti'el<? t5e c#sto)e! )&< !eD#i!e ce!t&in )&inten&nce :o!> follo:in* &ccept&nce to 8e "one o#tsi"e 5is no!)&l 5o#!s9 In
e&c5 c&se t5e i)plic&tions of t5ese &ccess !eD#i!e)ents )#st 8e "ete!)ine" &n" coste"9
[25*!]
&512 @aintenance
T5e ot5e! )&%o! ite) in !espect of :5ic5 t5is s5ift of !esponsi8ilities :ill occ#! is )&inten&nce9 =it5 !e*&!" to
)&inten&nce of t5e s<ste)? &n< "i'ision of !esponsi8ilit< :ill #s#&ll< "epen" on :5et5e! t5e 5&!":&!e o! t5e soft:&!e
is t5e )&%o! s#8-cont!&cte" co)ponent9 If t5e 5&!":&!e f&lls into t5is c&te*o!< t5en it is co))on fo! 5&!":&!e
)&inten&nce !esponsi8ilit< to p&ss to t5e c#sto)e! f!o) t5e ti)e t5e 5&!":&!e 5&s 8een inst&lle" on t5e c#sto)e!/s site9
So)e t#!n>e< s#pplie!s )&< p!opose t5&t t5is !esponsi8ilit< s5o#l" !#n f!o) t5e ti)e t5e 5&!":&!e is inst&lle" on t5e
t#!n>e< s#pplie!/s p!e)ises fo! "e'elop)ent p#!poses9 On t5e ot5e! 5&n" t5e c#sto)e! )&< !eD#i!e t5&t t5e t#!n>e<
s#pplie! !e)&ins !esponsi8le fo! 5&!":&!e )&inten&nce #ntil t5e :5ole s<ste) is &ccepte"9
Be<on" s<ste) &ccept&nce? !esponsi8ilit< fo! 5&!":&!e &n" s<ste) soft:&!e )&inten&nce )&< p&ss to t5e
c#sto)e!? :it5 t5e t#!n>e< s#pplie! !e)&inin* !esponsi8le fo! )&inten&nce of t5e &pplic&tion soft:&!e9 Alte!n&ti'el< it
)&< 8e &*!ee" t5&t t5e t#!n>e< s#pplie! :ill &ccept ;t#!n>e</ !esponsi8ilit< fo! t5e )&inten&nce of t5e :5ole s<ste)E
5&!":&!e &n" soft:&!e9 In eit5e! c&se it is #s#&l fo! t5e )&inten&nce to 8e p!o'i"e" #n"e! sep&!&te cont!&cts9
In &n< e'ent? it s5o#l" &l:&<s 8e !e)e)8e!e" t5&t :it5 !espect to &ll s#8-cont!&cte" co)ponents? 8e it
5&!":&!e o! soft:&!e? :5ilst p!i)&!< !esponsi8ilit< fo! )&int&inin* t5ese co)ponents )&< !est :it5 t5e t#!n>e<
s#pplie! &t '&!io#s st&*es? t5e cost of o8t&inin* )&inten&nce co'e! &t &ll st&*es fo! t5ose ele)ents :ill 8e 8o!ne
#lti)&tel< 8< t5e c#sto)e!9 T5&t cost :ill incl#"e & p!e)i#) to co'e! t5e t#!n>e< s#pplie!/s o:n costs of )&n&*in*
t5ose s#8-cont!&cto!s :5o :ill #n"e!t&>e t5e &ct#&l )&inten&nce :o!>9
[25*$]
&& S0=contractors
T5e )&inten&nce &cti'it< &lso ill#st!&tes one of t5e >e< fe&t#!es of t#!n>e< cont!&cts? n&)el< t5e ;8&c> to 8&c>/
&pp!o&c5 in !espect of s#8-cont!&cte" p!o"#cts &n" se!'ices9 T5is is in t5e sense of t5e t#!n>e< s#pplie! see>in* to offe!
t5e c#sto)e! no )o!e 8#t no less t5&n :5&t t5e t#!n>e< s#pplie!/s s#8-cont!&cto!s *i'e in !espect of t5ose ;8o#*5t in/
co)ponents incl#"e" :it5in t5e e6tent of t5e s#ppl<9 -o! e6&)ple? :5e!e t5e 5&!":&!e is t5e )&%o! s#8-cont!&cte"
co)ponent? t5e 5&!":&!e )&n#f&ct#!e!/s st&n"&!" :&!!&nt< )&< 8e 34 "&<s f!o) "eli'e!<9 If t5is 5&!":&!e is to 8e
#se" 8< t5e t#!n>e< s#pplie! fo! "e'elop)ent p#!poses o'e!? s&<? & si6 )ont5 pe!io" &n" t5e c#sto)e! !eD#i!es & t5!ee
)ont5 :&!!&nt< on t5e co)plete s<ste) f!o) s<ste) &ccept&nce? t5en t5e!e is & *&p 8et:een :5&t t5e 5&!":&!e s#8-
cont!&cto! no!)&ll< *i'es &n" :5&t t5e c#sto)e! !eD#i!es9 T5e t#!n>e< s#pplie! t5e!efo!e :ill nee" to 8!i"*e t5is *&p
8< t&>in* o#t & )&inten&nce cont!&ct :it5 t5e 5&!":&!e )&n#f&ct#!e!9 In &ll c&ses t5is ;8&c> to 8&c>/ nee" :ill 5&'e
&ssoci&te" cost &n" s#8-cont!&cto! )&n&*e)ent i)plic&tions? :5ic5 :ill 8e !eflecte" in t5e cont!&ct p!ice to 8e p&i" 8<
t5e c#sto)e!9
-o! &n< t#!n>e< cont!&ct? one of t5e )&%o! p!o8le) &!e&s is t5e pe!fo!)&nce of s#8-cont!&cto!s9 Goo" p!o%ect
)&n&*e)ent incl#"es c&!ef#l )onito!in* of t5e pe!fo!)&nce of t5e '&!io#s s#8-cont!&cto!s in'ol'e"9
[25*5]
&( C+an%e control
@e!< fe: t#!n>e< p!o%ects !e)&in st&tic t5!o#*5o#t t5e "#!&tion of t5e cont!&ct9 -&il#!e to p!o'i"e & cle&! &n" p!&ctic&l
)et5o" of cont!ollin* '&!i&tions to t5e :o!> c&n le&" to 8ot5 )is#n"e!st&n"in*s &n" si*nific&nt p!ice esc&l&tions
&ffectin* 8ot5 p&!ties9
I"e&ll<? c5&n*es to t5e f#nction&l specific&tion "#!in* i)ple)ent&tion s5o#l" 8e >ept to & )ini)#)9
.o:e'e!? t5e !eD#i!e)ents ine'it&8l< :ill c5&n*e &s t5e 8#siness of t5e c#sto)e! is c&!!ie" on "#!in* t5e "e'elop)ent
p5&se9 T5e c5oice is eit5e! to i)ple)ent c5&n*es &s t5e< occ#! o! to :&it #ntil t5e s<ste) is initi&ll< i)ple)ente"
8efo!e )o"if<in* it9 T5e t#!n>e< s#pplie! :ill &"'ise t5e c#sto)e! *ene!&ll< to :&it #ntil t5e s<ste) is :o!>in* 8efo!e
inco!po!&tin* &n< c5&n*es9 On t5e ot5e! 5&n" t5e!e )&< 8e no c5oice 8#t to i)ple)ent ce!t&in c5&n*es p!io! to
inst&ll&tion of t5e s<ste)9
In &n< e'ent? t5e!e s5o#l" 8e &n e6plicit p!oce"#!e fo! initi&tin*? in'esti*&tin*? D#otin*? e'&l#&tin* &n"
&pp!o'in* o! !e%ectin* &ll '&!i&tion !eD#ests? :5et5e! initi&te" 8< t5e c#sto)e! o! t5e t#!n>e< s#pplie!9
[25*&]
&) Acceptance testin%
&)11 In %eneral
Anot5e! >e< &spect of &n< t#!n>e< cont!&ct is "efinin* t5e p!oce"#!e fo! testin* t5e efficienc< &n" &cc#!&c< of t5e
s<ste) &n" "e)onst!&tin* t5&t t5e s<ste) &s "eli'e!e" &n" inst&lle" confo!)s :it5 t5e !eD#i!e)ents "efine" in t5e
f#nction&l specific&tion9
T5e t#!n>e< s#pplie! :ill see> to p!o'e t5&t t5e s<ste) s&tisfies t5e f#nction&l !eD#i!e)ents in si)#l&te" test
con"itions &s close to t5e li'e en'i!on)ent &s possi8le9 T5e c#sto)e! )&< see> t5&t p&!t of t5is "e)onst!&tion incl#"es
#se in & li'e !#nnin* sit#&tion9 =5&t is &*!ee" is &*&in & )&tte! fo! co))e!ci&l ne*oti&tion9 In &ll c&ses t5e &ccept&nce
tests )#st 8e o8%ecti'eJ s#8%ecti'e tests in'ite p!o8le)s9
T5e nee" fo! &*!ee)ent to 8e !e&c5e" on & n#)8e! of iss#es &t t5e o#tset 5&s 8een st!esse" &n" one :o#l"
e6pect t5is to &ppl< to "efinin* t5e &ccept&nce tests9 .o:e'e!? in )&n< c&ses it :ill 8e i)possi8le to specif< p!ecise
&ccept&nce tests &t t5e ti)e t5e cont!&ct is si*ne"? 8ec&#se f!o) & p!&ctic&l point of 'ie: t5ese c&nnot 8e fin&lise" #ntil
&fte! co)pletion of t5e "et&ile" s<ste) "esi*n p5&se &t t5e e&!liest9 T5is is? t5e!efo!e? one of t5ose iss#es :5ic5 )&<
necess&!il< 5&'e to 8e left ;to 8e &*!ee"/9 .&'in* s&i" t5is? & )ini)#) !eD#i!e)ent &t t5e cont!&ct si*n&t#!e st&*e is
&*!ee)ent of & *ene!&l specific&tion :5ic5 "efines t5e 8!o&" f!&)e:o!> :it5in :5ic5 t5e &ccept&nce tests :ill 8e
fo!)#l&te"? &*!ee" &n" concl#"e"9 T5e specific&tion &t t5is le'el s5o#l" co'e! f#nctions &n" &n< c!#ci&l pe!fo!)&nce
&n" !eli&8ilit< c!ite!i&9 D#!in* t5e co#!se of t5e p!o%ect & )o!e "et&ile" &ccept&nce test specific&tion :ill 8e p!o"#ce"
specif<in* in "et&il t5e scope? n&t#!e &n" fo!) of t5e tests to 8e c&!!ie" o#t9
[25*(]
&)12 4esponsi0ility for t+e tests
As !e*&!"s !esponsi8ilities fo! p!ep&!&tion &n" e6ec#tion of t5e &ccept&nce tests t5e!e &!e & n#)8e! of &pp!o&c5es9 A
co))on "i'ision of !esponsi8ilities is &s follo:s:
,2991 T5e t#!n>e< s#pplie! specifies t5e tests9
,299 Bot5 p&!ties &*!ee t5e tests? t5e c#sto)e! 5&'in* 8een *i'en t5e oppo!t#nit< to !e'ie: t5e p!opose" tests &n"
&s> fo! c5&n*es o! &""itions9
,299$ T5e c#sto)e! p!ep&!es t5e test !#n inst!#ctions? inp#t "&t& &n" e6pecte" !es#lts9 T5is is one of t5e )ost
"e)&n"in* o8li*&tions pl&ce" on t5e c#sto)e!J it is &lso one of t5e )ost l&8o#! intensi'e &cti'ities9 T5e!e &!e
no s5o!t c#ts &n" t5e c#sto)e! :5o "oes not co))it t5e st&ff !eso#!ces necess&!< to #n"e!t&>e p!ope!l< t5ese
&cti'ities 5&s onl< 5i)self to 8l&)e if t5e &ccept&nce tests p!o'e to 8e in&"eD#&te9
,299( T5e t#!n>e< s#pplie! con"#cts t5e tests in con%#nction :it5 &n" s#ppo!te" 8< t5e c#sto)e!9 Alte!n&ti'el<? t5e
c#sto)e! con"#cts t5e tests s#ppo!te" 8< t5e s#pplie!9 It is essenti&l fo! t5e c#sto)e! to 8e in'ol'e" in t5is st&*e
of testin*9 It :ill not onl< en&8le t5e c#sto)e! to i"entif< &n< "efects in t5e s<ste) 8#t &lso *i'e t5e c#sto)e!/s
ope!&to!s t5e oppo!t#nit< to #se t5e s<ste) &n" its "oc#)ent&tion9
,299+ T5e c#sto)e! c5ec>s t5e &ct#&l !es#lts &*&inst t5e e6pecte" !es#lts9
,299, Notific&tion of f&#lts lies :it5 t5e c#sto)e!9
,2991 T5e t#!n>e< s#pplie! co!!ects f&#lts &n" !e-tests9
[25*)]
&)1! P+ased testin%
If t5e p!o%ect is of &n< siPe t5e &ccept&nce testin* p!o'isions s5o#l" &cco))o"&te p5&se" testin* so t5&t &ccept&nce
testin* c&n 8e con"#cte" in t5e )ost cost-effecti'e )&nne! fo! 8ot5 p&!ties9 -o! e6&)ple? t5e )&in &ccept&nce testin*
)&< t&>e pl&ce &t t5e t#!n>e< s#pplie!/s p!e)ises 8efo!e inst&ll&tion of t5e s<ste) &t t5e c#sto)e!/s site9 T5is *i'es t5e
t#!n>e< s#pplie! i))e"i&te &ccess to &ll t5e necess&!< e6pe!tise &n" f&cilities !eD#i!e" to co!!ect &n< p!o8le)s :5ic5
&!e o8se!'e" "#!in* testin*9 A s#8set of t5ose tests :ill t5en 8e !epe&te" on t5e c#sto)e!/s p!e)ises follo:in*
inst&ll&tion to "e)onst!&te t5&t t5e!e 5&s 8een no "ete!io!&tion in t5e s<ste) 8et:een t5e ;f&cto!</ test st&*e &n"
c#sto)e! site inst&ll&tion9
[25**]
&)1$ Contract terms
T5e &ccept&nce con"itions )#st specif< t5e p!oce"#!e fo! !ectific&tion of "efects "isco'e!e" "#!in* testin* &n" !epe&t
testin* p!oce"#!es9
T5e t#!n>e< s#pplie! 5&s & >een inte!est in sec#!in* ti)el< s<ste) &ccept&nce 8ec&#se co)pletion of t5e
t#!n>e< s#pplie!/s p!i)&!< o8li*&tions :it5 !e*&!" to s#ppl< of t5e s<ste) :ill t&>e pl&ce on &ccept&nce9 -in&l p&<)ent
:ill &lso 8e lin>e" to &ccept&nce9 Accept&nce :ill &lso 8e t5e t!i**e! point fo! co))ence)ent of &n< post-&ccept&nce
s#ppo!t s#c5 &s :&!!&nt< s#ppo!t o! )&inten&nce9
Acco!"in*l<? t5e t#!n>e< s#pplie! :ill see> s&fe*#&!"s &*&inst #n!e&son&8le p!ot!&ction of t5e &ccept&nce
"&te9 T5is :ill incl#"e p!otection &*&inst t5e c#sto)e! cl&i)in* t5&t t5e s<ste) "oes not :o!> <et &t t5e s&)e ti)e
#sin* it fo! ope!&tion&l p#!poses9 It is co))on? t5e!efo!e? fo! t5e t#!n>e< s#pplie! to see> to inco!po!&te & p!o'ision to
t5e effect t5&t &ccept&nce is "ee)e" to occ#! if t5e s<ste) is p#t into ope!&tion&l #se9 T5is is 8&se" on t5e &!*#)ent
t5&t if t5e s<ste) is *oo" eno#*5 fo! t5e c#sto)e! to #se it t5en it is *oo" eno#*5 to 8e &ccepte"? &n" p&i" fo!9 Anot5e!
p!o8le) &!ises :5e!e &ccept&nce is !ef#se" "#e to )ino! "efects :5ic5 "o not i)p&i! t5e ope!&tion of t5e s<ste)9 In
t5is sit#&tion t5e cont!&ct )&< p!o'i"e fo! con"ition&l &ccept&nce s#8%ect to !ectific&tion of t5ese i"entifie" !esi"#&l
"efects in &cco!"&nce :it5 &n &*!ee" ti)et&8le9
T5e cont!&ct )#st &lso cl&!if< !esponsi8ilit< fo! t5e t&s> of c5&n*eo'e! to li'e #se? incl#"in* "&t& con'e!sion9
T5e t#!n>e< s#pplie! )&< 8e :illin* to &ssist t5e c#sto)e! in t5is p5&se 8#t #s#&ll< on & sep&!&te ;ti)e &n" )&te!i&ls/
8&sis9
[2&00]
&* Payment terms
A t#!n>e< s#pplie! is 8< "efinition & p&c>&*e! o! & cont!&cto!9 It :ill not p!o"#ce no!)&ll< &ll of t5e co)ponents it is
co))itte" to s#ppl< to t5e c#sto)e!9 Li>e its co#nte!p&!ts in t5e const!#ction in"#st!<? t5e t#!n>e< s#pplie! :ill !el< on
& n#)8e! of "iffe!ent s#8-cont!&cto!s to s#ppl< ce!t&in co)ponents :5ic5 )&>e #p t5e co)plete s<ste)9
T5e t#!n>e< s#pplie! t5e!efo!e nee"s & p&<)ent sc5e"#le :5ic5 t&>es into &cco#nt its c&s5 flo: position? in
!espect not onl< of its o:n ope!&tin* costs 8#t &lso p&<)ent "#e to its s#8-cont!&cto!s fo! '&!io#s co)ponents &n"
se!'ices9 -o! e6&)ple? t5e )&%o! s#8-cont!&cte" co)ponent is often t5e 5&!":&!e? fo! :5ic5 p&<)ent 8< t5e t#!n>e<
s#pplie! to t5e )&n#f&ct#!e! no!)&ll< :ill 8e on "eli'e!<9
-!o) t5e t#!n>e< s#pplie!/s point of 'ie:? t5e 8est possi8le position is & p&<)ent sc5e"#le :5ic5 p!o'i"es &
positi'e c&s5 flo: f!o) co))ence)ent of t5e cont!&ct9 T5e :o!st position is? of co#!se? & si*nific&nt ne*&ti'e c&s5
flo:9 T5e )ost eD#it&8le is & p&<)ent p!ofile :5ic5 !es#lts o'e!&ll in & ne#t!&l c&s5 flo:9 In &n< e'ent it is not t5e !ole
of t5e t#!n>e< s#pplie! to &ct &s 8&n>e! to its c#sto)e!9 An< c#sto)e! :5o e6pects t5is )#st e6pect to p&< t5e #s#&l
fin&ncin* p!e)i#)9
On t5e ot5e! 5&n"? t5e c#sto)e! !e&son&8l< :ill e6pect p!otection &*&inst fin"in* itself in t5e position of
5&'in* p&i" & si*nific&nt p!opo!tion of t5e cont!&ct p!ice :it5o#t &n<t5in* to s5o: fo! t5&t e6pen"it#!e9 T5e c#sto)e!?
t5e!efo!e? :ill see> to tie p&<)ents to &pp!op!i&te )ilestones &*&inst :5ic5 &c5ie'e)ent c&n 8e )e&s#!e"9 A*&in? t5e
8&sis fo! "ete!)in&tion of &c5ie'e)ent )#st 8e &s o8%ecti'e &s p!&ctic&ll< possi8le9
It s5o#l" 8e possi8le fo! 8ot5 p&!ties to p!otect t5ei! fin&nci&l e6pos#!e t5!o#*5 & !e&son&8le p&<)ent
sc5e"#le :5ic5 inco!po!&tes incenti'es fo! t5e t#!n>e< s#pplie! to co)plete t5e p!o%ect in & ti)el< )&nne!? &n"
p!o*!ess p&<)ents in line :it5 t5e t#!n>e< s#pplie!/s c&s5 flo: !eD#i!e)ents9
[2&01B2&50]
G: T.E INTERNET
(0 Introdction
T5e inte!net is &n inte!connection of co)p#te! net:o!>s? p!i'&te &n" p#8lic? :5ic5 en&8les connecte" co)p#te!s to
co))#nic&te :it5 e&c5 ot5e!9 T5e co))#nic&tion tec5nolo*< :5ic5 &llo:s t5ese net:o!>s to connect :it5 e&c5 ot5e!
is & s#ite of p!otocols >no:n &s T!&ns)ission Cont!ol P!otocolKInte!n&l P!otocol HTCPKIPI9 All co)p#te!s connecte" to
t5e inte!net )#st 5&'e & #niD#e inte!net p!otocol HIPI &""!ess to en&8le t5e) to co))#nic&te :it5 ot5e! inte!net #se!s9
T5e IP &""!ess is & $ 8it n#)e!ic&l &""!ess9 As n#)8e!s? especi&ll< $ 8it n#)8e!s? &!e "iffic#lt to !e)e)8e! &n" &!e
cle&!l< not #se!-f!ien"l<? &n &""!ess s<ste)? Do)&in N&)e S<ste) HDNSI? :&s "e'elope" :5ic5 &ssi*ns :o!" n&)es
H"o)&in n&)esI to IP &""!esses9 Do)&in n&)e se!'e!s &!o#n" t5e :o!l" )&tc5 "o)&in n&)es to IP &""!esses9
[2&02]
(1 'omain names
A "o)&in n&)e consists of t5!ee p&!ts9 T5e fi!st is t5e "istincti'e p&!t? c5osen 8< t5e #se!? :5ic5 is often & co)p&n< o!
8!&n" n&)e9 T5e secon" p&!t? t5e s#8"o)&in? in"ic&tes t5e t<pe of #se!9 -o! co))e!ci&l o!*&nis&tions t5e )ost !ele'&nt
s#8"o)&ins in !el&tion to UA !e*ist!&tions &!e ;9co9#>/? ;9lt"9#>/ &n" ;9plc9#>/9 M&n< UA 8#sinesses? 5o:e'e!? c5oose
t5e US 8&se" ;9co)/ "o)&in 8ec&#se it is t5e one )ost :i"el< #se" on & *lo8&l 8&sis9 T5is s#8"o)&in is c#!!entl<
&")iniste!e" 8< &n o!*&nis&tion c&lle" Net:o!> Sol#tions? Inc HNSII9 T5e t5i!" p&!t of t5e n&)e? o! top le'el "o)&in?
in"ic&tes t5e co#nt!< in :5ic5 t5e "o)&in n&)e is !e*iste!e" &lt5o#*5 t5is is &8sent in !el&tion to ;9co)/ "o)&in n&)e
!e*ist!&tions9
[2&0!]
(2 Applyin% for a domain name
No)inet UA H;No)inet/I 5&s 8een !esponsi8le fo! t5e !e*ist!&tion &n" )&inten&nce of &ll ;9#>/ "o)&in n&)es on t5e
inte!net since 1 A#*#st 133,9 No)inet is & not fo! p!ofit co)p&n< li)ite" 8< *#&!&ntee &n" "e!i'es its &#t5o!it< f!o)
t5e Inte!net Assi*ne" N#)8e!s A#t5o!it< HIANAI &n" t5e inte!net in"#st!< in t5e UA9 An< in"i'i"#&l o! o!*&nis&tion
:is5in* to !e*iste! & ne: "o)&in n&)e en"in* in ;9#>/ :ill nee" to "o so t5!o#*5 No)inet9 No)inet ope!&tes &n
&#to)&te" s<ste) fo! !eD#estin* &n" )o"if<in* "o)&in n&)es9 Applic&tions )#st specif< t5e "et&ils of &t le&st t:o
n&)e se!'e!s fo! t5e !eD#este" "o)&in n&)e9 T5is )e&ns t5&t? in p!&ctice? )&n< &pplic&tions &!e file" 8< &n &pplic&nt/s
inte!net se!'ice p!o'i"e! &s &*ent on 8e5&lf of t5e &pplic&nt9 Applic&tions )&< 8e )&"e in elect!onic fo!) onl< to
No)inet
1
9
[2&0$]
T5e follo:in* points s5o#l" 8e note" in !el&tion to &n< &pplic&tion fo! & ;9#>/ "o)&in n&)e:
191 If &n inte!net se!'ice p!o'i"e!? &*ent o! &"'iso! is &ctin* &s &*ent fo! t5e &pplic&nt it is i)po!t&nt t5&t t5e
&pplic&nt o8t&ins confi!)&tion t5&t 5is n&)e? &n" not t5&t of t5e &*ent? is ente!e" &s t5e &pplic&nt fo! t5e "o)&in
n&)e9
19 If t5e &*ent/s n&)e is inco!!ectl< !e*iste!e" inste&" of t5e &pplic&nt/s it :ill 8e necess&!< fo! & t!&nsfe! of
!e*ist!&tion fo!) to 8e co)plete" 8< 8ot5 p&!ties &n" !et#!ne" to No)inet9
19$ T5e!e is no li)it on t5e n#)8e! of n&)es !e*ist!&8le :it5 No)inet pe! o!*&nis&tion9
19( No)inet "oes not !eD#i!e t5e &pplic&nt to 5&'e & pl&ce of 8#siness in t5e UA9
19+ T5e "o)&in n&)e !e*ist!&tions &!e not c!oss !efe!ence" &*&inst t5e UA T!&"e M&!>s Re*ist!<9
19, A one c5&!&cte! "iffe!ence f!o) &n e6istin* "o)&in n&)e :ill 8e eno#*5 to "istin*#is5 & n&)e9
191 No)inet ope!&tes on & ;fi!st co)e? fi!st se!'e"/ 8&sis9
1
No)inet/s e-)&il &""!ess is no)inet Qno)inet9o!*9#>9
[2&05]
(! 6erms and conditions for t+e allocation of a domain name 0y ;ominet 5C
T5e &lloc&tion of & "o)&in n&)e is *o'e!ne" 8< & cont!&ct 8et:een t5e &pplic&nt &n" No)inet9 T5is cont!&ct is in
&""ition to &n< cont!&ct :5ic5 t5e &pplic&nt 5&s ente!e" into :it5 t5e inte!net se!'ice p!o'i"e! :5o files t5e &pplic&tion
on 5is 8e5&lf9 T5e cont!&ct co)p!ises t5e follo:in* "oc#)ents iss#e" 8< No)inet: te!)s &n" con"itions fo! t5e
!e*ist!&tion of "o)&in n&)es? !#les fo! t5e 9#> "o)&in &n" its s#8"o)&ins? &n" t5e No)inet UA Disp#te Resol#tion
Se!'ice
1
9
No)inet )&int&ins & !e*iste! of &ll ;9#>/ "o)&in n&)esJ t5e initi&l !e*ist!&tion pe!io" is t:o <e&!s f!o) t5e
"&te of &pplic&tion9 T5e !e*ist!&tion )&< 8e !ene:e" in"efinitel< fo! f#!t5e! pe!io"s of one o! )o!e <e&!s on p&<)ent
of & !ene:&l fee9 No)inet is entitle" to !e*iste! "o)&in n&)es on & ;fi!st co)e? fi!st se!'e"/ 8&sis? :5et5e! o! not it 5&s
!ecei'e" p&<)ent fo! !e*ist!&tion9 T5e!e is no *#&!&ntee t5&t & "o)&in n&)e &pplie" fo! :ill 8e ente!e" in t5e !e*iste!
#ntil No)inet 5&s confi!)e" it &s & pen"in* !e*ist!&tion9 No c5&n*e to t5e n&)e of t5e le*&l !e*ist!&nt of t5e "o)&in
n&)e &ppe&!in* on t5e !e*iste! :ill 8e )&"e :it5o#t t5e &#t5o!it< of t5e c#!!ent !e*ist!&nt9 .o:e'e!? c5&n*es to t5e
n&)es of t5e n&)e se!'e!s &n" t5e &")inist!&tion? tec5nic&l &n" 8illin* "et&ils c&n 8e )&"e on notice9 No)inet )&<
c&ncel o! s#spen" t5e !e*ist!&tion of & "o)&in n&)e in ce!t&in ci!c#)st&nces e* if it is "!&:n to its &ttention t5&t t5e
n&)e is 8ein* #se" in & )&nne! li>el< to c&#se conf#sion to inte!net #se!s? o! t5&t le*&l &ction 5&s 8een co))ence"
!e*&!"in* t5e #se of t5e n&)e9
[2&0&]
Un"e! No)inet/s te!)s &n" con"itions t5e &pplic&nt fo! !e*ist!&tion of & "o)&in n&)e :&!!&nts? inte! &li&?
t5&t neit5e! t5e !e*ist!&tion no! t5e )&nne! in :5ic5 t5e !e*ist!&tion is #se" inf!in*es t5e le*&l !i*5ts of & t5i!" p&!t<9
No)inet/s !e)e"ies #n"e! t5is :&!!&nt< s#!'i'e &n< s#8seD#ent s#!!en"e!? c&ncell&tion o! t!&nsfe! of t5e !e*ist!&tion9
T5e &pplic&nt 5&s & !esponsi8ilit< to p!o)ptl< notif< No)inet of &n< &ct#&l o! t5!e&tene" p!ocee"in*s 8!o#*5t in
!espect of t5e n&)es #se" &s & "o)&in n&)e? :5et5e! 8< o! &*&inst t5e &pplic&nt9 No)inet e6cl#"es !esponsi8ilit< fo!?
inte! &li&? t5e #se of &n< "o)&in n&)e on t5e !e*iste!? &n< conflict :it5 t!&"e )&!>s H!e*iste!e" o! #n!e*iste!e"I o!
!i*5ts to n&)es in ot5e! conte6t o! loss of p!ofit? 8#siness o! &nticip&te" s&'in*s s#ffe!e" 8< t5e &pplic&nt9
1
T5ese "oc#)ents &!e &'&il&8le f!o) No)inet UA9 -o! &""!ess see Info!)&tion Bin"e!: A""!esses F1G9
[2&0(]
($ Allocation of domain names disptes in t+e corts
T5e "ecision of Scott J9 in $itman Training Lt # 0ominet -.
1
p!o'i"es t5e fi!st *#i"&nce f!o) t5e UA co#!ts on t5e
8&sis of &lloc&tion of UA "o)&in n&)es9 T5e c&se conce!ne" t5e !i*5ts to & "o)&in n&)e :5ic5 :&s &lloc&te" to t:o
sep&!&te p&!ties: t5e fi!st pl&intiff? Pit)&n T!&inin* Lt" &n" t5e secon" "efen"&nt? Pe&!son P!ofession&l Lt" HPe&!sonI9
Pit)&n T!&inin* &n" Pe&!son :e!e entitle" to #se t5e n&)e o! st<le ;Pit)&n/ fo! t5ei! !especti'e t!&"in* p#!poses9
HPit)&n/s co)8ine" p#8lis5in*? t!&inin* &n" e6&)in&tion 8#siness :&s sol" in 132+J Pe&!son &cD#i!e" t5e p#8lis5in*
8#siness :5ile Pit)&n T!&inin* Lt"9? 8o#*5t t5e t!&inin* 8#siness9I
Pe&!son !e*iste!e" t5e "o)&in n&)e ;pit)&n9co9#>/ fo! its p#8lis5in* "i'ision HPit)&n P#8lis5in*I in
-e8!#&!< 133,9 T5e s&)e n&)e :&s s#8seD#entl< &lloc&te" to t5e secon" pl&intiff PTC O6fo!" Lt" HPTCI t5!o#*5 its
se!'ice p!o'i"e!? in M&!c5 133, &n"? #n>no:n to Pit)&n P#8lis5in* t5e "o)&in n&)e :&s "isconnecte" f!o) its n&)e
se!'e! &n" &tt&c5e" to PTC/s n&)e se!'e!s9 PTC "i" not >no: of Pit)&n P#8lis5in*/s p!e'io#s !e*ist!&tion9 In J#l<
133,? PTC 8e*&n &cti'el< #sin* t5e pit)&n9co9#> "o)&in n&)e? )&ilin* o#t p#8licit< )&te!i&l :it5 &n e-)&il &""!ess
inco!po!&tin* t5e "o)&in n&)e &n" pl&cin* &"'e!tise)ents in loc&l t!&"e &n" cons#)e! p!ess :it5 t5e e-)&il &""!ess9
=5en Pit)&n P#8lis5in* &tte)pte" to connect its :e8site to t5e !e*iste!e" "o)&in n&)e in Dece)8e! 133, it
"isco'e!e" t5&t its "o)&in n&)e 5&" 8een !e-"ele*&te" to PTC9 Up #ntil t5en t5e n&)e 5&" 8een #se" 8< Pit)&n
P#8lis5in* onl< in &"'e!tise)ents in t5e n&tion&l p!ess fo! & 8oo> in Dece)8e! 133, :5ic5 incl#"e" t5e "o)&in n&)e
&s p&!t of its :e8 site &""!ess9
[2&0)]
-ollo:in* co!!espon"ence f!o) Pit)&n P#8lis5in*/s solicito!s? :5ic5 !efe!!e" to t5e ;fi!st co)e? fi!st se!'e"/
!#le fo! )#ltiple &pplic&tions fo! t5e s&)e "o)&in n&)e &"opte" 8< No)inet UA &n" its p!e"ecesso!? No)inet UA
t!&nsfe!!e" t5e "o)&in n&)e 8&c> to Pit)&n P#8lis5in*9 As & !es#lt of &n e6 p&!te &pplic&tion in Ap!il 1331 No)inet
UA :&s o!"e!e" to !einst&te PTC &s t5e onl< #se! of t5e "o)&in n&)e &n" not to p!o'i"e inte!net se!'ices o! e-)&il
&""!esses :it5 t5e s&)e "o)&in n&)e to &n< pe!son ot5e! t5&n PTCJ Pit)&n P#8lis5in* :&s o!"e!e" not to #se t5e
"o)&in n&)e9
At t5e f#ll 5e&!in* t5e pl&intiffs &!*#e" t5!ee &lte!n&ti'e c&#ses of &ction to s#ppo!t t5ei! in%#nction &*&inst
Pit)&n P#8lis5in*? n&)el<? p&ssin* off? to!tio#s inte!fe!ence :it5 cont!&ct &n" &8#se of p!ocess? 8#t e&c5 cl&i) :&s
!e%ecte" 8< Scott J9 In !el&tion to t5e inte!fe!ence :it5 cont!&ct cl&i)? it :&s 5el" t5&t no te!) :&s i)plie" into t5e
cont!&ct 8et:een PTC &n" it/s se!'ice p!o'i"e!? I-=&< :5ic5 )&"e t5e &pplic&tions on PTC/s 8e5&lf? t5&t once
"ele*&te" to PTC? t5e "o)&in n&)e :o#l" not 8e :it5"!&:n o! t!&nsfe!!e" :it5o#t PTC/s consent9 S#c5 & te!) :&s not
necess&!< fo! t5e 8#siness effic&c< of t5e &*!ee)ent9 -#!t5e!? e'en if s#c5 & te!) :&s i)plie" &n" Pit)&n P#8lis5in*/s
&ctions 5&" le" to t5e &lle*e" 8!e&c5 8< I-=&<? t5&t "i" not constit#te & to!t9 Pit)&n P#8lis5in* :&s entitle" to t!< to
pe!s#&"e No)inet to !esto!e to it its c5osen "o)&in n&)e? of :5ic5 it :&s "ep!i'e" 8< e!!o!9 It :&s p#!s#in* its no!)&l
&n" le*iti)&te 8#siness inte!ests in "oin* so &n" to t5e e6tent t5&t its effo!ts inte!fe!e" :it5 PTC/s &*!ee)ent :it5 I-
=&<? Pit)&n P#8lis5in* 5&" !e&son&8le &n" l&:f#l %#stific&tion fo! its &ctions9
=5ilst neit5e! p&!t< see)e" to 5&'e &!*#e" ot5e!:ise? t5is %#"*)ent "oes &ppe&! to &ccept t5&t "o)&in
n&)es in t5e UA &!e *o'e!ne" 8< cont!&ct9 T5e &pplic&tion fo! & "o)&in n&)e is itself & cont!&ct &n" No)inet/s ;fi!st
co)e? fi!st se!'e" !#le/ is 8&se" on cont!&ct9 T5e co#!t "i" not #se so)e ot5e! p!inciple to "ete!)ine :5o :&s entitle"
to t5e "o)&in n&)e &n" t5e "ecision? t5e!efo!e? i)plicitl< s#ppo!ts &lloc&tion on t5is 8&sis9
1
$itman Training Lt # 0ominet -. F1331G -SR 1319
[2&0*]
(5 ;ominet 5C.s dispte resoltion procedres
Acco!"in* to t5e p!oce"#!es set o#t in its "oc#)ent? No)inet UA Disp#te Resol#tion Se!'ice
1
? :5ic5 &!e s#))&!ise"
5e!e? No)inet/s "isp#te !esol#tion p!oce"#!es co)p!ises t5!ee le'els: in'esti*&tion? !efe!ence to &n in"epen"ent e6pe!t
&n" &n &lte!n&ti'e "isp#te !esol#tion se!'ice9 On le&!nin* of & "isp#te &8o#t & !e*iste!e" "o)&in n&)e 8et:een t5e
o!*&nis&tion o! in"i'i"#&l &n" &not5e! l&<in* cl&i) to t5e st!on*e! !i*5t to !e*iste!? No)inet :ill see> to est&8lis5
:5et5e! & )#t#&ll< &ccept&8le !esol#tion of t5e "isp#te c&n 8e fo#n" 8< t5e i)p&!ti&l inte!'ention of its senio!
e6ec#ti'e st&ff9
No)inet )&< s#spen" "ele*&tion of & "o)&in n&)e in ce!t&in ci!c#)st&nces e* :5e!e it is "!&:n to its
&ttention t5&t t5e n&)e is 8ein* #se" in & )&nne! li>el< to c&#se conf#sion to inte!net #se!s? o! t5&t le*&l &ction 5&s
8een co))ence" !e*&!"in* #se of t5e n&)e9 If in'esti*&tion #n"e! t5e fi!st le'el of t5e p!oce"#!e "oes not le&" to &
)#t#&ll< &ccept&8le !esol#tion? No)inet :ill "ete!)ine :5et5e! "ele*&tion of t5e "o)&in n&)e s5o#l" 8e s#spen"e"9
[2&10]
If &n< p&!t< &ffecte" is "iss&tisfie" :it5 its "ecision !e*&!"in* s#spension? No)inet :ill? &t t5&t p&!t</s
!eD#est? !efe! t5e s#spension to &n in"epen"ent e6pe!t fo! & :!itten !eco))en"&tion t5&t No)inet s5o#l" confi!) o!
!e'o>e its "ecision9 T5e inte!este" p&!ties :ill 8e info!)e" 8< No)inet of t5e !efe!!&l to t5e e6pe!t &n" p!o'i"e" :it5
copies of t5e !ele'&nt "oc#)ents9 T5e e6pe!t :ill in'ite t5e p&!ties &ffecte" 8< t5e s#spension? o! f&il#!e to s#spen"? to
)&>e one :!itten s#8)ission :it5in & specifie" ti)e &n" )&< in'ite t5e p&!ties to &ppe&! 8efo!e 5i)9 .o:e'e!? neit5e!
p&!t< 5&s & !i*5t to c&ll fo! & 5e&!in* 8efo!e t5e e6pe!t &t :5ic5 :itnesses co#l" 8e e6&)ine"9 T5e e6pe!t/s :!itten
!eco))en"&tion is to 8e s#8)itte" to No)inet? :it5 copies to &n< ot5e! inte!este" p&!t<? no l&te! t5&n one )ont5 &fte!
!eceipt of t5e "oc#)ents9 I))e"i&tel< on !eceipt of t5e e6pe!t/s !eco))en"&tions? No)inet :ill !econsi"e! its "ecision
on s#spension of t5e "ele*&tion of t5e "o)&in n&)e9 A fin&l "ecision :ill 8e )&"e &n" confi!)e" to &ll inte!este"
p&!ties9
If eit5e! p&!t< is "iss&tisfie" :it5 No)inet/s fin&l "ecision on s#spension of "ele*&tion of & "o)&in n&)e?
No)inet :ill info!) t5e p&!ties of t5e No)inet Alte!n&ti'e Disp#te Resol#tion Se!'ice &")iniste!e" 8< t5e Cent!e fo!
Disp#te Resol#tion HCEDRI9 T5e No)inet ADR is & fo!) of )e"i&tion

:5e!e t5e p&!ties in "isp#te #se & ne#t!&l t5i!"

p&!t< inte!)e"i&!< to &ssist t5e) to !e&c5 & ne*oti&te" settle)ent &*!ee)ent9 Me"i&tion is non-8in"in*? in t5&t t5e!e is
no co))it)ent to settle &n" & )e"i&to! 5&s no po:e! to i)pose & sol#tion9 .o:e'e!? :5en &*!ee)ent is !e&c5e"? it
)&< 8e "oc#)ente" &n" si*ne" 8< t5e p&!ties? :5ic5 :ill c!e&te &n enfo!ce&8le cont!&ct9 T5e )e"i&tion fees &n"
e6penses &!e 8o!ne 8< t5e p&!ties9
1
T5is "oc#)ent is &'&il&8le f!o) No)inet UA9 -o! &""!ess see Info!)&tion Bin"e!: A""!esses F1G9

As to &lte!n&ti'e "isp#te !esol#tion HADRI incl#"in* )e"i&tion? see 'ol $H1I H133+ Reiss#eI ARBITRATION AND ALTERNATI@E
DISPUTE RESOLUTION P&!&*!&p5 1 F21G et seD9
[2&11]
(& 'omain name speclation
T5e p!&ctice of spec#l&tion in "o)&in n&)es :5ic5 in'ol'es t5e !e*iste!in* of "o)&in n&)es fo! t5e p#!pose of t!&"in*
in t5e) :&s consi"e!e" in t5e !ecent l&n")&!> c&se of %ritish Telecommunications plc # 1ne in a 2illion an other
actions
1
9T5e "efen"&nts? :5ic5 incl#"e" & co)p&n< c&lle" One in & Million Lt"9? :e!e "e&le!s in "o)&in n&)es? :5o
speci&lise" in !e*iste!in* "o)&in n&)es co)p!isin* t5e n&)es &n" t!&"e)&!>s of :ell >no:n co))e!ci&l o! ot5e!
ente!p!ises9 T5e !e*iste!e" "o)&in n&)es? :5ic5 incl#"e" c&"8#!<s9co) &n" )&!>sMspence!s9co)? "i" not !el&te to
&cti'e :e8sites 8#t :e!e offe!e" fo! s&le Heit5e! to t5e ente!p!ise :5ose n&)e o! t!&"e)&!> 5&" 8een #se"? o! to t5i!"
p&!tiesI o! !et&ine" to 8loc> t5e #se of t5&t n&)e 8< ot5e!s9 A *!o#p of UA co)p&nies? incl#"in* B!itis5 Teleco) &n"
M&!>s M Spence! &lle*e" p&ssin* off &n" inf!in*e)ent of t5ei! t!&"e)&!>s9
In !el&tion to t5e p&ssin* off cl&i)? t5e %#"*e o8se!'e" t5&t t5e essence of t5e to!t of p&ssin* off :&s ;&
)is!ep!esent&tion to t5e p#8lic H:5et5e! o! not intention&lI? li&8le to le&" t5e) to 8elie'e t5&t t5e *oo"s &n" se!'ices
offe!e" 8< t5e !ep!esento! &!e t5ose of t5e pl&intiff/

9 T5e to!t is? 5o:e'e!? &lso co))itte" 8< ;t5ose :5o p#t o!
&#t5o!ise so)eone to p#t &n ;inst!#)ent of "eception/ into t5e 5&n"s of ot5e!s/
$
9 =5ilst t5e )e!e c!e&tion of &n
inst!#)ent of "eception? &n" t5e )e!e !e*ist!&tion of t5e "ecepti'e co)p&n< n&)e o! "ecepti'e inte!net "o)&in n&)e
"o not constit#te p&ssin* off & fin&l in%#nction "oes not !eD#i!e p!oof t5&t "&)&*e :o#l" ce!t&inl< occ#!9 Actions
c&lc#l&te" to inf!in*e t5e pl&intiff/s !i*5ts in t5e f#t#!e :ill s#ffice9 T5is :&s t5e c&se in t5e &ction 8!o#*5t 8< M&!>s M
Spence!? &s t5e "o)&in n&)e ;)&!>s M spence!/ co#l" not 5&'e 8een c5osen fo! &n< ot5e! !e&son t5&n t5&t it :&s
&ssoci&te" :it5 t5e :ell->no:n !et&ilin* *!o#p9 =5e!e t5e '&l#e of & n&)e e6ists solel< in its !ese)8l&nce to t5e n&)e
o! t!&"e)&!> of &not5e! ente!p!ise? t5e co#!t :ill no!)&ll< &ss#)e t5&t t5e p#8lic is li>el< to 8e "ecei'e"9
[2&12]
T5e "efen"&nts &!*#e" t5&t e6ploitin* & "o)&in n&)e? sellin* o! !et&inin* it :it5 & 'ie: to 8loc>in* t5e #se
of t5e s&)e n&)e in o!"e! to in"#ce t5e ente!p!ise to p&<? :o#l" not in'ol'e p&ssin* off9 It :&s 5el" t5&t t5e "&n*e!
&!ose f!o) t5e !is> of "eception :5ic5 t5e e6istence of t5e "o)&in n&)e necess&!il< p!esents9 -#!t5e!? "eli8e!&te
!e*ist!&tion of & "o)&in n&)e on &cco#nt of its si)il&!it< to t5e n&)e? 8!&n"-n&)e o! t!&"e)&!> of &n #nconnecte"
co))e!ci&l o!*&nis&tion? s5o#l" 8e e6pecte" to !es#lt in &n in%#nction to !est!&in t5e t5!e&t of p&ssin* off :5ic5 :o#l"
)&>e t5e n&)e co))e!ci&ll< #seless to t5e "e&le!9
=it5 !e*&!" to t5e inf!in*e)ent of t!&"e)&!> cl&i) in t5e &ction conce!nin* M&!>s &n" Spence! plc? it :&s
5el" t5&t t5e :o!" ;)&!>s &n" spence!/ :&s not i"entic&l? 8#t cle&!l< si)il&! to t5e !e*iste!e" t!&"e )&!> ;M&!>s M
Spence!/ :5ic5 5&" & !ep#t&tion in t5e UA &n" t5e "efen"&nts/ #se of it :&s "et!i)ent&l? if onl< 8< "&)&*in* t5e
pl&intiff/s e6cl#si'it<9 T5e "efen"&nt/s &!*#)ent t5&t t5e #se 5&" not 8een ;in t5e co#!se of t!&"e/ fo! t5e p#!poses of
T!&"e)&!>s Act 133( section 14 H$I
(
:&s !e%ecte": t5e #se of & t!&"e)&!> in t5e co#!se of & "o)&in n&)e "e&lin*
8#siness :&s & #se in t5e co#!se of t!&"e9 Alt5o#*5 t5e!e :&s so)e #nce!t&int< &8o#t :5et5e! &n inf!in*in* si*n )#st
8e s#c5 &s is li>el< to c&#se conf#sion? t5e iss#e !eD#i!e" f#lle! &!*#)ent t5&n :&s &pp!op!i&te on &n &pplic&tion fo!
s#))&!< %#"*)ent9 It :&s not necess&!< in t5is c&se to !esol'e t5e D#estion 8ec&#se e'en on t5e footin* t5&t t5e
pl&intiffs )#st "e)onst!&te & li>eli5oo" of conf#sion? t5e< 5&" s&tisfie" t5e test t5&t & co)p&!ison 8et:een t5e "o)&in
n&)e &n" t5e t!&"e)&!> )#st s5o: &n in5e!ent p!opensit< to conf#se9
[2&1!]
In !el&tion to t5e cl&i)s 8< t5e ot5e! fo#! pl&intiffs? t5e %#"*e note" t5&t t5e 5isto!< of t5e "efen"&nts
&cti'ities s5o:e" & "eli8e!&te p!&ctice o'e! & pe!io" of ti)e of !e*iste!in* n&)es c5osen to !ese)8le t5e n&)es &n"
)&!>s of ot5e!s &n" :&s pl&inl< inten"e" to "ecei'e9 T5e t5!e&t of p&ssin* off &n" t!&"e)&!> inf!in*e)ent? &n" t5e
li>eli5oo" of conf#sion &!isin* f!o) t5e inf!in*e)ent of t5e t!&"e)&!>? :e!e )&"e o#t :it5o#t &!*#)ent9 T5e co#!t
5el" t5&t t5e pl&intiffs :e!e entitle" to fin&l in%#nctions quia timet, incl#"in* & !eD#i!e)ent t5&t t5e "efen"&nts t&>e
steps to 5&'e t5e "isp#te" n&)es &ssi*ne" to t5e pl&intiffs9 =5ile it :&s &c>no:le"*e" t5&t t5is :ent f#!t5e! t5&n #s#&l?
it :&s consi"e!e" to 8e t5e )ost effecti'e !e)e"< &n" one :5ic5 "i" no in%#stice to t5e "efen"&ntsJ t5e n&)es :e!e of
no '&l#e to t5e)? ot5e!:ise t5&n &s & )e&ns of t5!e&tenin* #nl&:f#l &cts9 It :&s? in effect? t5e eD#i'&lent of t5e
"eli'e!in* #p of inf!in*in* *oo"s9
[2&1$]
1
%ritish Telecommunications plc # 1ne in a 2illion3 4irgin Enterprises Lt # 1ne in a 2illion3 5 !ainsbury plc # 1ne in a
2illion3 Labro6e 7roup plc # 1ne in a 2illion3 2ar6s + !pencer plc # 1ne in a 2illion F1331G NLJR 1243? H1331I Ti)es
Dece)8e!9
T5e "efen"&nts 5&'e since lo"*e" & notice of &ppe&l9

%ritish Telecommunications plc # 1ne in a 2illion3 4irgin Enterprises Lt # 1ne in a 2illion3 5 !ainsbury plc # 1ne in a
2illion3 Labro6e 7roup plc # 1ne in a 2illion3 2ar6s + !pencer plc # 1ne in a 2illion F1331G NLJR 1243 &t 1214 pe!
Jon&t5&n S#)ption 0C9
$
%ritish Telecommunications plc # 1ne in a 2illion3 4irgin Enterprises Lt # 1ne in a 2illion3 5 !ainsbury plc # 1ne in a
2illion3 Labro6e 7roup plc # 1ne in a 2illion3 2ar6s + !pencer plc # 1ne in a 2illion F1331G NLJR 1243 &t 1214 pe!
Jon&t5&n S#)ption 0C9
(
T!&"e M&!>s Act 133( H(2 .&ls8#!</s St&t#tes H(t5 E"nI TRADE MARAS AND TRADE NAMESI9
[2&15]B[2&50]
(B) Forms and Precedents
(Copyright in all material in this title remains with the contributor, D R C Robertson Esq)
1
/icence a%reement for soft2are pac<a%e 2it+ spport
1
INDER O- CLAUSES
[2&51]
P&*e
1 DE-INITIONS
GRANT O- LICENCE
$ DELI@ER7KINSTALLATION
( ACCEPTANCE
+ PERMITTED USE
, ERTENT O- PERMITTED REPRODUCTION
1 MAINTENANCE SER@ICE
2 PA7MENT TERMS
3 PROPRIETAR7 RIG.TS
14 CON-IDENTIALIT7
11 TRAINING
1 =ARRANT7
1$ LIMITATION O- LIABILIT7
1( COP7RIG.T INDEMNIT7
1+ TERMINATION
1, POST TERMINATION
11 -ORCE MAJEURE
12 ASSIGNMENT
13 NOTICES
4 SE@ERABILIT7
1 =AI@ER
ENTIRE AGREEMENT
$ GO@ERNING LA=
SC.EDULE 1
SC.EDULE
T.IS AGREEMENT is )&"e t5e SS "&< of SSS
BET=EEN:
H1I (licensor) :5ose [!e*iste!e" office or p!incip&l pl&ce of 8#siness] is &t (aress) H;t5e Licenso!/I &n"
HI (licensee) :5ose [!e*iste!e" office or p!incip&l pl&ce of 8#siness] is &t (aress) H;t5e Licensee/I
[2&52]
NO= IT IS AGREED &s follo:s:
1 'efinitions
In t5is A*!ee)ent #nless inconsistent :it5 t5e conte6t o! ot5e!:ise specifie" t5e follo:in* "efinitions :ill &ppl<:
191 ;Accept&nce D&te/ )e&ns t5e "&te on :5ic5 t5e P!o"#ct is &ccepte" o! "ee)e" to 8e &ccepte" 8< t5e Licensee
p#!s#&nt to cl&#se (9
19 ;A*!ee)ent/ )e&ns t5ese te!)s &n" t5e Sc5e"#les to t5e)9
19$ ;C5&!*es/ )e&ns t5e c5&!*es Hif &n<I "esc!i8e" in Sc5e"#le 1 fo! t5e p!o'ision of inst&ll&tion t!&inin* &n"
ot5e! &ncill&!< se!'ices &n" ite)s? o! :5e!e t5e< &!e not "esc!i8e" in Sc5e"#le 1 t5en &n< c5&!*es &""ition&l
to t5e Licence -ee &n" M&inten&nce C5&!*e t5&t )&< 8e in'oice" 8< t5e Licenso! to t5e Licensee in
connection :it5 t5is A*!ee)ent H:5et5e! 8< 'i!t#e of & specific p!o'ision o! ot5e!:iseI :5ic5 :ill 8e
c&lc#l&te" on & ti)e &n" )&te!i&ls 8&sis in &cco!"&nce :it5 t5e Licenso!/s t5en c#!!ent st&n"&!" !&tes9
19( ;Doc#)ent&tion/ )e&ns t5e ope!&tin* )&n#&ls? #se! inst!#ctions &n" ot5e! !el&te" )&te!i&ls s#pplie" to t5e
Licensee 8< t5e Licenso! H:5et5e! p5<sic&ll< o! 8< elect!onic )e&nsI fo! &i"in* t5e #se of t5e P!o"#ct?
incl#"in* &n< p&!t o! cop< of t5e)9
19+ ;ED#ip)ent/ )e&ns t5e co)p#te! confi*#!&tion specifie" in Sc5e"#le 1

9
19, ;Initi&l M&inten&nce Pe!io"/ )e&ns t5e initi&l pe!io" fo! t5e p!o'ision of t5e M&inten&nce Se!'ice specifie" in
Sc5e"#le 9
191 ;Licence -ee/ )e&ns t5e fee specifie" in Sc5e"#le 19
192 ;Licence Pe!io"/ )e&ns t5e pe!io" specifie" in Sc5e"#le 19
193 ;License" M&te!i&ls/ )e&ns t5e P!o"#ct? t5e Doc#)ent&tion &n" t5e Me"i&9
1914 ;Loc&tion/ )e&ns t5e loc&tion of t5e ED#ip)ent &t t5e &""!ess *i'en in Sc5e"#le 19
1911 ;M&inten&nce C5&!*e/ )e&ns t5e c5&!*e specifie" in Sc5e"#le fo! t5e p!o'ision of t5e M&inten&nce Se!'ice9
191 ;M&inten&nce Se!'ice/ )e&ns t5e '&!io#s )&inten&nce &n" s#ppo!t se!'ices "esc!i8e" in Sc5e"#le 9
191$ ;Me"i&/ )e&ns t5e c&!!ie! )e"i& specifie" in Sc5e"#le 1 on :5ic5 t5e P!o"#ct &n" t5e Doc#)ent&tion &!e
!eco!"e" o! p!inte" &n" "eli'e!e" to t5e Licensee9
191( ;P!o"#ct/ )e&ns t5e co)p#te! p!o*!&)[s] in o8%ect co"e fo!) onl< &s 8!iefl< "esc!i8e" in Sc5e"#le 1
incl#"in* &n< copies of [it or t5e)] 8#t e6cl#"in* so#!ce co"e )&te!i&l &n" &ll p!ep&!&to!< "esi*n )&te!i&l9
191+ ;Rele&se/ )e&ns &n< i)p!o'e" 'e!sion of t5e P!o"#ct )&"e &'&il&8le to t5e Licensee
$
9
191, ;#se t5e P!o"#ct/ )e&ns to lo&" t5e P!o"#ct into &n" sto!e? !#n &n" "ispl&< t5e P!o"#ct on t5e ED#ip)ent in
&cco!"&nce :it5 t5e te!)s of t5is A*!ee)ent9
[2&5!]
2 :rant of licence
S#8%ect to t5e te!)s of t5is A*!ee)ent &n" in consi"e!&tion of t5e p&<)ent to t5e Licenso! 8< t5e Licensee of t5e
Licence -ee t5e Licenso! *!&nts to t5e Licensee & non-e6cl#si'e &n" non-t!&nsfe!&8le licence H;t5e Licence/I to #se t5e
License" M&te!i&ls in t5e Unite" Ain*"o)
(
"#!in* t5e Licence Pe!io"9 If #se of t5e License" M&te!i&ls o#tsi"e t5e
Unite" Ain*"o) is &#t5o!ise" 8< t5e Licenso!? t5e Licensee :ill 8e !esponsi8le &t its o:n e6pense fo! co)pl<in* :it5
&ll &pplic&8le e6po!t &n" i)po!t l&:s &n" !e*#l&tions9
[2&5$]
! 'eli#ery and installation
$91 T5e Licenso! :ill "eli'e! one cop< of t5e P!o"#ct &n" t5e Doc#)ent&tion on t5e Me"i& to t5e Licensee &t t5e
Loc&tion [8< t5e "eli'e!< "&te specifie" in Sc5e"#le 1]
+
9
$9 T5e Licensee is !esponsi8le fo! ens#!in* t5&t t5e ED#ip)ent is inst&lle" &n" f#ll< ope!&tion&l &t t5e Loc&tion
p!io! to t5e sc5e"#le" "&te fo! "eli'e!< of t5e P!o"#ct9
$9$ T5e Licensee is !esponsi8le fo! inst&ll&tion of t5e P!o"#ct on t5e ED#ip)ent in &cco!"&nce :it5 t5e
inst&ll&tion *#i"e iss#e" 8< t5e Licenso! o! &t t5e Licensee/s !eD#est t5e Licenso! :ill c&!!< o#t s#c5
inst&ll&tion [8< t5e inst&ll&tion "&te specifie" in Sc5e"#le 1]
,
&t t5e Licenso!/s t5en c#!!ent inst&ll&tion
c5&!*e9
$9( T5e Licenso! :ill #se &ll !e&son&8le en"e&'o#!s to &c5ie'e "eli'e!< o! inst&ll&tion 8< &n< specifie" o!
!eD#este" "&te [8#t e&c5 s#c5 "&te is to 8e t!e&te" &s &n esti)&te onl< &n" ti)e s5&ll not 8e of t5e essence]
1
9
=5e!e p&<)ent of &n< p&!t of t5e Licence -ee o! ot5e! C5&!*es is to 8e )&"e 8efo!e "eli'e!< o! inst&ll&tion
of t5e P!o"#ct t5e Licenso! )&< :it55ol" "eli'e!< o! inst&ll&tion #ntil s#c5 p&<)ents 5&'e 8een )&"e9
$9+ Ris> in t5e Me"i& :ill p&ss to t5e Licensee on "eli'e!< to t5e Licensee9
[2&55]
$ Acceptance
(91 =5e!e &ccept&nce tests &!e specifie" in Sc5e"#le 1? &ccept&nce of t5e P!o"#ct :ill t&>e pl&ce #pon t5e "&te of
s#ccessf#l co)pletion of t5e tests 8< t5e P!o"#ct co!!ectl< p!ocessin* test "&t& &n" &c5ie'in* t5e e6pecte"
!es#lts in &cco!"&nce :it5 test c!ite!i&? &s s#c5 test "&t&? e6pecte" !es#lts &n" test c!ite!i& &!e p!ep&!e" 8< t5e
Licensee &n" &pp!o'e" 8< t5e Licenso! Hs#c5 &pp!o'&l not to 8e #n!e&son&8l< :it55el"I
2
9
(9 =5e!e no &ccept&nce tests &!e specifie" in Sc5e"#le 1? &ccept&nce of t5e P!o"#ct :ill 8e "ee)e" to t&>e
pl&ce on "eli'e!< of t5e P!o"#ct &n" t5e Doc#)ent&tion to t5e Loc&tion9
(9$ If t5e Licensee eit5e! f&ils to s#ppl< &n< test "&t&? e6pecte" !es#lts o! test c!ite!i& fo! t5e Licenso!/s &pp!o'&l
:it5in [1(] "&<s of "eli'e!< of t5e P!o"#ct o! "el&<s t5e c&!!<in* o#t of t5e &ccept&nce tests Hin e&c5 c&se fo!
!e&sons not in conseD#ence of &n< "ef&#lt 8< t5e Licenso!I &ccept&nce of t5e P!o"#ct :ill 8e "ee)e" to t&>e
pl&ce on "eli'e!<9
(9( If t5e Licensee #ses t5e P!o"#ct 8efo!e &ccept&nce #n"e! t5is cl&#se? e6cept fo! testin* p#!poses in
&cco!"&nce :it5 t5e &ccept&nce tests? t5en t5e P!o"#ct :ill 8e "ee)e" to 5&'e 8een &ccepte" on t5e "&te of
fi!st #se9
(9+ T5e P!o"#ct :ill not 8e consi"e!e" to 5&'e inco!!ectl< p!ocesse" &n< test "&t& 8< !e&son of &n< f&il#!e to
p!o'i"e &n< f#nction o! f&cilit< not specifie" in t5e Doc#)ent&tion9
[2&5&]
5 Permitted se
+91 T5e Licensee )&< #se t5e P!o"#ct onl< on t5e ED#ip)ent &t t5e Loc&tion9 T5e #se of t5e P!o"#ct on "iffe!ent
eD#ip)ent o! &t & "iffe!ent loc&tion !eD#i!es t5e p!io! :!itten consent of t5e Licenso! H:5ic5 consent :ill not
8e #n!e&son&8l< :it55el"I9 Upon s#c5 consent 8ein* *i'en t5e "iffe!ent eD#ip)ent o! loc&tion :ill 8eco)e
t5e ED#ip)ent o! Loc&tion fo! t5e p#!poses of t5e Licence9
+9 If &n< of t5e ED#ip)ent 8eco)es te)po!&!il< inope!&8le t5en t5e Licence is "ee)e" to &ppl< to t5e #se of t5e
P!o"#ct on ot5e! eD#ip)ent of t5e s&)e t<pe :5ic5 is #n"e! t5e Licensee/s "i!ect cont!ol? :it5o#t &n<
&""ition&l p&<)ent to t5e Licenso! 8#t &t t5e Licensee/s !is> &n" e6pense? #ntil t5e ED#ip)ent 8eco)es
ope!&8le9 T5e Licensee s5&ll p!o)ptl< notif< t5e Licenso! of &n< s#c5 te)po!&!< #se &n" of t5e
co))ence)ent &n" cess&tion of it9
+9$ T5e Licensee )&< #se t5e License" M&te!i&ls fo! p!ocessin* its o:n "&t& fo! its o:n inte!n&l 8#siness
p#!poses onl<9 T5e Licensee s5&ll not #se o! &tte)pt to #se t5e License" M&te!i&ls o! &n< of t5e P!o"#ct/s
o#tp#t o! pe!)it &n< t5i!" p&!t< to "o so:
+9$91 to p!o'i"e & "&t& p!ocessin* se!'ice to &n< t5i!" p&!t< 8< :&< of t!&"e o! ot5e!:iseJ o!
[+9$9 &s p&!t of & net:o!>J o!]
3
+9$9$ cont!&!< to &n< ot5e! !est!ictions st&te" in t5is A*!ee)ent9
+9( T5e Licensee is pe!)itte" to o8se!'e? st#"< o! test t5e f#nctionin* of t5e P!o"#ct in o!"e! to "ete!)ine t5e
i"e&s &n" p!inciples :5ic5 #n"e!lie &n< ele)ent of t5e P!o"#ct :5ile #sin* t5e P!o"#ct in &cco!"&nce :it5
t5is Licence
14
9
[2&5(]
+9+ T5e Licensee s5&ll not t!&nsl&te o! &"&pt t5e License" M&te!i&ls fo! &n< p#!pose [no! &!!&n*e o! c!e&te
"e!i'&ti'e :o!>s 8&se" on t5e P!o"#ct] :it5o#t t5e Licenso!/s e6p!ess :!itten consent in e&c5 c&se
11
9
+9, T5e Licensee s5&ll not t!&nsfe! o! "ist!i8#te H:5et5e! 8< licence? lo&n? !ent&l
1
? s&le o! ot5e!:iseI &ll o! &n<
p&!t of t5e License" M&te!i&ls to &n< ot5e! pe!son9
+91 T5e Licensee s5&ll not )&>e fo! &n< p#!pose incl#"in* H:it5o#t li)it&tionI fo! e!!o! co!!ection? &n<
&lte!&tions? )o"ific&tions? &""itions o! en5&nce)ents to t5e P!o"#ct e6cept &s specific&ll< "esc!i8e" in t5e
Doc#)ent&tion no! pe!)it t5e :5ole o! &n< p&!t of t5e P!o"#ct to 8e co)8ine" :it5 o! 8eco)e inco!po!&te"
in &n< ot5e! p!o*!&) e6cept to t5e e6tent pe!)itte" 8< cl&#se +92 :it5o#t t5e Licenso!/s p!io! :!itten
consent9
+92 T5e Licensee s5&ll not? no! pe!)it ot5e!s to? "eco)pile? !e'e!se en*inee! o! "is&sse)8le t5e P!o"#ct o! &n<
p&!t e6cept t5&t t5e Licensee )&< "eco)pile t5e P!o"#ct onl< to t5e e6tent pe!)itte" 8< l&: :5e!e t5is is
in"ispens&8le to o8t&in t5e info!)&tion necess&!< to &c5ie'e t5e inte!ope!&8ilit< of &n in"epen"entl< c!e&te"
p!o*!&) :it5 t5e P!o"#ct o! :it5 &not5e! p!o*!&) &n" s#c5 info!)&tion is not !e&"il< &'&il&8le f!o) t5e
Licenso! o! else:5e!e
1$
9
+93 S#8%ect to t5e p!o'isions of cl&#se +9 & sep&!&te licence is !eD#i!e" fo! t5e #se of copies of t5e P!o"#ct on
eD#ip)ent ot5e! t5&n t5e ED#ip)ent? incl#"in* #se on &n< "is&ste! !eco'e!< eD#ip)ent9
[2&5)]
& ,-tent of permitted reprodction
,91 T5e Licensee is pe!)itte" to )&>e & 8&c>-#p cop< of t5e P!o"#ct in so f&! &s t5e )&>in* of t5&t cop< is
necess&!< fo! t5e #se of t5e P!o"#ct pe!)itte" 8< t5e Licence9 S#c5 cop< :ill 8e t5e p!ope!t< of t5e
Licenso!
1(
9
,9 T5e Licensee s5&ll not )&>e o! pe!)it ot5e!s to )&>e &n< copies of t5e Doc#)ent&tion :it5o#t t5e
Licenso!/s p!io! :!itten consent9
,9$ T5e Licensee s5&ll effect &n" )&int&in &"eD#&te sec#!it< )e&s#!es to s&fe*#&!" t5e License" M&te!i&ls f!o)
#n&#t5o!ise" &ccess #se o! cop<in*9
,9( T5e Licensee s5&ll >eep &cc#!&te &n" #p-to-"&te :!itten !eco!"s on t5e Licensee/s #se? cop<in* &n"
"isclos#!e of t5e P!o"#ct &s t5e Licenso! )&< f!o) ti)e to ti)e !e&son&8l< !eD#i!e o!? in "ef&#lt of &n<
specific !eD#i!e)ent 8< t5e Licenso!? t5en in &cco!"&nce :it5 *oo" "&t& p!ocessin* p!&ctice &n" s5&ll &llo:
t5e Licenso! on !eD#est to inspect &n" t&>e copies of s#c5 !eco!"s f!o) ti)e to ti)e9
[2&5*]
( @aintenance ser#ice
191 S#8%ect to !eceipt of t5e M&inten&nce C5&!*e p&<&8le fo! t5e &pplic&8le pe!io"? t5e Licenso! :ill p!o'i"e &n"
t5e Licensee :ill &ccept t5e M&inten&nce Se!'ice fo! t5e P!o"#ct "#!in* t5e )&inten&nce pe!io" specifie" in
Sc5e"#le 8#t s#8%ect to e&!lie! te!)in&tion &s p!o'i"e" 8< t5is A*!ee)ent9
19 T5e Licenso!/s o8li*&tion to p!o'i"e t5e M&inten&nce Se!'ice is "epen"ent on t5e contin#e" e6istence of t5e
Licence to #se t5e P!o"#ct? &n" if t5e Licence is te!)in&te" fo! &n< !e&son t5e Licenso!/s o8li*&tion to
p!o'i"e t5e M&inten&nce Se!'ice :ill ce&se &#to)&tic&ll< on t5e occ#!!ence of s#c5 e'ent9
19$ Te!)in&tion of t5e )&inten&nce pe!io" :ill not of itself &ffect t5e Licensee/s !i*5t to contin#e to #se t5e
License" M&te!i&ls in &cco!"&nce :it5 t5e Licence9
19( An< co!!ecte" o! )o"ifie" 'e!sions of t5e P!o"#ct o! Doc#)ent&tion o! ne: Rele&ses of t5e P!o"#ct s#pplie"
to t5e Licensee p#!s#&nt to t5e M&inten&nce Se!'ice :ill 8e "ee)e" to fo!) p&!t of t5e License" M&te!i&ls
&n" 8e s#8%ect to t5is A*!ee)ent9
[2&&0]
) Payment terms
291 T5e Licensee :ill p&< to t5e Licenso! t5e Licence -ee? t5e M&inten&nce C5&!*e &n" &ll ot5e! C5&!*es :5ic5
f&ll "#e #n"e! t5is A*!ee)ent of t5e &)o#nts &n" &t t5e ti)es specifie" in t5e &pplic&8le sc5e"#le o!
ot5e!:ise in'oice" 8< t5e Licenso! f!o) ti)e to ti)e9 =5e!e &pplic&8le? @AT
1+
&n" &n< ot5e! t&6es? "#ties o!
le'ies :ill 8e p&i" &""ition&ll< 8< t5e Licensee &t t5e t5en p!e'&ilin* !&te9
29 All s#)s "#e #n"e! t5is A*!ee)ent :ill 8e p&i" 8< t5e Licensee :it5in [$4] "&<s of t5e "&te of !eceipt of
in'oice o! on t5e "#e "&te fo! p&<)ent specifie" in t5e fi!st o! secon" sc5e"#le? if e&!lie!9
29$ If &n< s#) p&<&8le to t5e Licenso! #n"e! t5is A*!ee)ent is in &!!e&!s fo! )o!e t5&n [$4] "&<s &fte! t5e "#e
"&te? t5e Licenso! !ese!'es t5e !i*5t :it5o#t p!e%#"ice to &n< ot5e! !i*5t o! !e)e"< to:
29$91 c5&!*e inte!est on s#c5 o'e!"#e s#) on & "&< to "&< 8&sis f!o) t5e o!i*in&l "#e "&te #ntil p&i" in
f#ll &t & !&te of [$O] &8o'e (ban6) plc 8&se len"in* !&te in fo!ce f!o) ti)e to ti)eJ &n"Ko!
29$9 s#spen" t5e p!o'ision of t5e M&inten&nce Se!'ice on [+] "&<s/ p!io! :!itten notice9
29( T5e Licensee :ill notif< t5e Licenso! in :!itin* :it5in + "&<s of !eceipt of &n in'oice if t5e Licensee
consi"e!s s#c5 in'oice inco!!ect o! in'&li" fo! &n< !e&son &n" t5e !e&sons fo! :it55ol"in* p&<)ent [f&ilin*
:5ic5 t5e Licensee :ill !&ise no o8%ection to &n< s#c5 in'oice &n" :ill )&>e f#ll p&<)ent in &cco!"&nce :it5
it]9
29+ T5e Licenso! :ill 5&'e t5e !i*5t to '&!< &n< pe!io"ic Licence -ee o! t5e M&inten&nce C5&!*e fo! pe!io"s of
t5e )&inten&nce pe!io" s#8seD#ent to t5e Initi&l M&inten&nce Pe!io" 8< *i'in* not less t5&n (specify notice
perio) p!io! :!itten notice of s#c5 '&!i&tion
1,
9
[2&&1]
* Proprietary ri%+ts
391 T5e Licensee :ill not &cD#i!e &n< title cop<!i*5t o! ot5e! p!op!iet&!< !i*5ts in t5e License" M&te!i&ls?
incl#"in* &n< )&te!i&ls p!o'i"e" #n"e! t5e M&inten&nce Se!'ice o! in &n< copies of it9
39 T5e Licensee &*!ees not to !e)o'e? s#pp!ess o! )o"if< in &n< :&< &n< p!op!iet&!< )&!>in*? incl#"in* &n<
t!&"e )&!> o! cop<!i*5t notice? on o! in t5e P!o"#ct o! :5ic5 is 'isi8le "#!in* its ope!&tion o! :5ic5 is on
Me"i& o! on &n< Doc#)ent&tion9 T5e Licensee s5&ll inco!po!&te s#c5 p!op!iet&!< )&!>in*s in &n< 8&c>-#p
copies9
39$ T5e Licensee s5&ll notif< t5e Licenso! i))e"i&tel< if t5e Licensee 8eco)es &:&!e of &n< #n&#t5o!ise"
&ccess to? #se o! cop<in* of &n< p&!t of t5e License" M&te!i&ls 8< &n< pe!son9
39( T5e Licensee s5&ll pe!)it t5e Licenso! to c5ec> t5e #se of t5e License" M&te!i&ls 8< t5e Licensee &t &ll
!e&son&8le ti)es9 T5e Licenso! )&< #pon !e&son&8le notice sen" its !ep!esent&ti'es to &n< of t5e Licensee/s
p!e)ises to 'e!if< co)pli&nce :it5 t5is A*!ee)ent &n" t5e Licensee i!!e'oc&8l< consents to t5e Licenso!/s
!ep!esent&ti'es ente!in* t5e Loc&tion &n" &n< ot5e! of its p!e)ises fo! t5is p#!pose9
[2&&2]
10 Confidentiality
1491 T5e Licensee &c>no:le"*es t5&t t5e License" M&te!i&ls cont&in confi"enti&l info!)&tion of t5e Licenso!
&n"Ko! of t5i!" p&!ties9 T5e Licensee #n"e!t&>es to t!e&t &s confi"enti&l &n" >eep sec!et &ll info!)&tion
cont&ine" in o! ot5e!:ise !ecei'e" f!o) t5e Licenso! in connection :it5 t5e License" M&te!i&ls Hcollecti'el<
!efe!!e" to &s ;t5e Confi"enti&l Info!)&tion/I &n" s5&ll not #se t5e s&)e fo! p#!poses ot5e! t5&n in !el&tion to
#se of t5e P!o"#ct in &cco!"&nce :it5 t5e Licence9
149 T5e Licensee s5&ll not :it5o#t t5e Licensee/s p!io! :!itten consent co))#nic&te o! "isclose &n< p&!t of t5e
Confi"enti&l Info!)&tion to &n< pe!son e6cept:
14991 onl< to t5ose e)plo<ees [&*ents &n" s#8-cont!&cto!s] on & nee" to >no: 8&sis :5o &!e "i!ectl<
in'ol'e" in t5e #se of t5e P!o"#ctJ
1499 t5e Licensee/s &#"ito!s? p!ofession&l &"'ise!s &n" &n< ot5e! pe!sons o! 8o"ies 5&'in* & le*&l !i*5t
o! "#t< to 5&'e &ccess to o! >no:le"*e of t5e Confi"enti&l Info!)&tion in connection :it5 t5e
8#siness of t5e Licensee9
149$ T5e Licensee #n"e!t&>es to ens#!e? p!io! to "isclos#!e of &n< Confi"enti&l Info!)&tion? t5&t &ll pe!sons &n"
8o"ies )entione" in cl&#se 149 &!e &:&!e t5&t t5e Confi"enti&l Info!)&tion is confi"enti&l &n" t5&t t5e< o:e
& "#t< of confi"ence to t5e Licenso!9 T5e Licensee :ill in"e)nif< t5e Licenso! &*&inst &n< loss o! "&)&*e
:5ic5 t5e Licenso! s#st&ins o! inc#!s &s & !es#lt of t5e Licensee f&ilin* to co)pl< :it5 s#c5 #n"e!t&>in*9
149( T5e p!o'isions of t5is cl&#se 14 :ill not &ppl< to &n< Confi"enti&l Info!)&tion :5ic5:
149(91 is o! 8eco)es p#8lic >no:le"*e ot5e! t5&n &s & !es#lt of t5e Licensee/s con"#ctJ o!
149(9 is in"epen"entl< "e'elope" :it5o#t &ccess to o! #se of t5e License" M&te!i&ls9
149+ T5is cl&#se 14 :ill contin#e in fo!ce not:it5st&n"in* t5e te!)in&tion of t5is A*!ee)ent fo! &n< !e&son9
[2&&!]
11 6rainin%
T5e Licenso! #n"e!t&>es to p!o'i"e t!&inin* in t5e #se of t5e P!o"#ct fo! t5e Licensee/s pe!sonnel &s set o#t in Sc5e"#le
19
12 8arranty
191 T5e Licenso! :&!!&nts t5&t:
19191 t5e P!o"#ct :5en p!ope!l< #se" on t5e ED#ip)ent :ill p!o'i"e t5e f&cilities &n" f#nctions [&n"
pe!fo!) s#8st&nti&ll<] &s "esc!i8e" in t5e Doc#)ent&tion &n"
1919 t5e Me"i& on :5ic5 t5e P!o"#ct is f#!nis5e" :ill 8e f!ee f!o) "efects in )&te!i&ls &n"
:o!>)&ns5ip #n"e! no!)&l #se9
T5e Licenso! "oes not :&!!&nt t5&t t5e ope!&tion of t5e P!o"#ct :ill 8e #ninte!!#pte" o! e!!o!-f!ee9
19 T5e Licenso!/s o8li*&tion &n" t5e Licensee/s e6cl#si'e !e)e"< #n"e! t5e :&!!&nt< *i'en in cl&#se 191 is
li)ite" [eit5e!]:
1991 to t5e Licenso! &t its o:n e6pense #sin* &ll !e&son&8le en"e&'o#!s to !ectif< &n< non-confo!)&nce
:it5 t5e :&!!&nt< 8< !ep&i! H8< :&< of & p&tc5? :o!> &!o#n"? co!!ection o! ot5e!:iseI :it5in &
!e&son&8le pe!io" of ti)e o!? &t t5e Licenso!/s option? !epl&ce)ent of t5e P!o"#ct o! "efecti'e
Me"i& in :5ole o! in p&!t [o!]
[199 to & !ef#n" of t5e Licence -ee p&i" if in t5e Licenso!/s !e&son&8le opinion it is #n&8le to !ectif<
s#c5 non-confo!)&nce :it5in & !e&son&8le ti)esc&le o! &t &n econo)ic cost? :5e!e#pon t5e
Licence s5&ll te!)in&te]
11
9
19$ T5e Licenso! :ill 5&'e no li&8ilit< o! o8li*&tion #n"e! t5e :&!!&nt< *i'en in t5is cl&#se 1 #nless it 5&s
!ecei'e" :!itten notice f!o) t5e Licensee of &n< non-confo!)&nce :it5 t5e :&!!&nt< :it5in [34] "&<s f!o)
t5e Accept&nce D&te9
19( T5e Licensee &c>no:le"*es t5&t t5e License" M&te!i&ls 5&'e not 8een p!ep&!e" to )eet t5e Licensee/s
in"i'i"#&l !eD#i!e)ents &n" t5&t it is t5e Licensee/s !esponsi8ilit< to ens#!e t5&t t5e f&cilities &n" f#nctions of
t5e P!o"#ct )eet t5e Licensee/s !eD#i!e)ents9
19+ T5e Licenso! :ill not 8e li&8le fo! &n< f&il#!e of t5e P!o"#ct to p!o'i"e &n< f&cilit< o! f#nction not "esc!i8e"
in t5e Doc#)ent&tion o! fo! &n< f&il#!e of t5e P!o"#ct &tt!i8#t&8le to &n< )o"ific&tion H:5et5e! 8< &lte!&tion?
"eletion? &""ition o! ot5e!:iseI to t5e P!o"#ct o! t5e ED#ip)ent 8< pe!sons ot5e! t5&n t5e Licenso! o!
co)8in&tion of t5e P!o"#ct :it5 ot5e! soft:&!e o! eD#ip)ent :it5o#t t5e Licenso!/s e6p!ess p!io! :!itten
consent9
19, If & p!o8le) is fo#n" #pon in'esti*&tion not to 8e t5e Licenso!/s !esponsi8ilit< #n"e! t5e p!o'isions of t5is
cl&#se 1 t5e Licenso! )&< c5&!*e t5e Licensee i))e"i&tel< fo! &ll !e&son&8le costs &n" e6penses inc#!!e"
8< t5e Licenso! in t5e co#!se of o! in conseD#ence of s#c5 in'esti*&tion9
[2&&$]
1! /imitation of lia0ility
1$91 T5e Licensee &c>no:le"*es t5&t t5e Licenso!/s o8li*&tions &n" li&8ilities in !espect of t5e License" M&te!i&ls
&n" t5e M&inten&nce Se!'ice &!e e65&#sti'el< "efine" in t5is A*!ee)ent9 T5e Licensee &*!ees t5&t t5e
e6p!ess o8li*&tions &n" :&!!&nties )&"e 8< t5e Licenso! in t5is A*!ee)ent &!e in lie# of &n" to t5e e6cl#sion
of &n< ot5e! :&!!&nt<? con"ition? te!)? #n"e!t&>in* o! !ep!esent&tion of &n< >in"? e6p!ess o! i)plie"?
st&t#to!< o! ot5e!:ise? !el&tin* to &n<t5in* s#pplie" o! se!'ices p!o'i"e" #n"e! o! in connection :it5 t5is
A*!ee)ent incl#"in* H:it5o#t li)it&tionI &n< :&!!&nt< &s to t5e con"ition? D#&lit<? pe!fo!)&nce?
)e!c5&nt&8ilit< o! fitness fo! p#!pose of t5e License" M&te!i&ls &n" t5e M&inten&nce Se!'ice o! &n< p&!t of
t5e)9
1$9 T5e Licensee is !esponsi8le fo! t5e conseD#ences of &n< #se of t5e License" M&te!i&ls9 T5e Licenso! :ill not
8e li&8le fo! &n< in"i!ect o! conseD#enti&l loss? "&)&*e? cost o! e6pense of &n< >in" :5&te'e! &n" 5o:e'e!
c&#se" :5et5e! &!isin* #n"e! cont!&ct? to!t Hincl#"in* ne*li*enceI o! ot5e!:ise? incl#"in* H:it5o#t li)it&tionI
loss of p!o"#ction? loss of o! co!!#ption to "&t&? loss of p!ofits o! of cont!&cts? loss of ope!&tion ti)e &n" loss
of *oo":ill o! &nticip&te" s&'in*s? e'en if t5e Licenso! 5&s 8een &"'ise" of t5ei! possi8ilit<9
1$9$ T5e Licenso! &ccepts li&8ilit< to t5e e6tent t5&t it !es#lts f!o) t5e ne*li*ence of t5e Licenso! &n" its
e)plo<ees fo!:
1$9$91 "e&t5 o! in%#!< :it5o#t li)itJ &n"
1$9$9 p5<sic&l "&)&*e to o! loss of t5e Licensee/s t&n*i8le p!ope!t< #p to t5e &)o#nt of [L+4?444] in
!espect of e&c5 inci"ent o! se!ies of connecte" inci"ents [&n" fo! "&)&*e c&#se" 8< & "efect in t5e
P!o"#ct :it5in t5e )e&nin* of t5e Cons#)e! P!otection Act 1321 P&!t I :it5o#t li)it
12
]9
1$9( In &ll ot5e! c&ses not f&llin* :it5in cl&#se 1$9$ t5e Licenso!/s tot&l li&8ilit< H:5et5e! in cont!&ct? to!t?
incl#"in* ne*li*ence? o! ot5e!:iseI #n"e! o! in connection :it5 t5is A*!ee)ent [&n" &n< ot5e! &*!ee)ent
:it5 t5e Licensee !el&tin* to t5e P!o"#ct] o! 8&se" on &n< cl&i) fo! in"e)nit< o! cont!i8#tion :ill not e6cee"
t5e *!e&te! of t5e s#) of [L+?444] o! t5e Licence -ee p&i" 8< t5e Licensee
13
9
1$9+ T5e Licensee &*!ees t5&t e6cept &s e6p!essl< p!o'i"e" in cl&#ses 1 &n" 1( &n" t5is cl&#se 1$ t5e Licenso!
:ill not 8e #n"e! &n< li&8ilit< of &n< >in" :5&te'e! &n" 5o:e'e! c&#se" &!isin* "i!ectl< o! in"i!ectl< in
connection :it5 t5is A*!ee)ent9 [T5e Licensee :ill in"e)nif< t5e Licenso! in !espect of &n< t5i!" p&!t<
cl&i) fo! &n< in%#!<? loss? "&)&*e o! e6pense occ&sione" 8< o! &!isin* "i!ectl< o! in"i!ectl< f!o) t5e
Licensee/s possession? ope!&tion o! #se of t5e License" M&te!i&ls o! #se of t5e M&inten&nce Se!'ice e6cept
&n" in so f&! &s t5e Licenso! is li&8le &s e6p!essl< p!o'i"e" in t5is A*!ee)ent]
4
9
1$9, T5e Licensee &c>no:le"*es &n" &*!ees t5&t t5e &lloc&tion of !is> cont&ine" in t5is cl&#se 1$ is !eflecte" in
t5e Licence -ee &n" M&inten&nce C5&!*e &n" is &lso & !eco*nition of t5e f&ct t5&t? inte! &li&? t5e P!o"#ct
c&nnot 8e teste" in e'e!< possi8le co)8in&tion &n" it is not :it5in t5e Licenso!/s cont!ol 5o: &n" fo! :5&t
p#!pose t5e License" M&te!i&ls &!e #se" 8< t5e Licensee9
[2&&5]
1$ Copyri%+t indemnity
1(91 S#8%ect to cl&#se 1$ t5e Licenso! :ill in"e)nif< t5e Licensee fo! its !e&son&8le costs &n" &ll "&)&*es
&:&!"e" #n"e! &n< fin&l %#"*)ent 8< & co#!t of co)petent %#!is"iction o! &*!ee" 8< t5e Licenso! in fin&l
settle)ent to t5e e6tent t5&t t5e P!o"#ct &s #se" in &cco!"&nce :it5 t5e Licence inf!in*es t5e cop<!i*5t [t!&"e
)&!>s o! t!&"e sec!ets of &n< t5i!" p&!t< or &n" t5e intellect#&l p!ope!t< !i*5ts Hot5e! t5&n p&tentsI of &n<
t5i!" p&!t<]
1
P!o'i"e" t5&t:
1(9191 t5e Licensee )&>es no st&te)ent p!e%#"ici&l to t5e Licenso!J
1(919 s#c5 inf!in*e)ent is not c&#se" 8< o! cont!i8#te" to 8< &cts of t5e Licensee ot5e! t5&n t5e #se of
t5e P!o"#ct in &cco!"&nce :it5 t5e LicenceJ
1(919$ t5e Licenso! is p!o)ptl< notifie" in :!itin* of t5e "et&ils of t5e cl&i)J
1(919( t5e Licenso! 5&s sole cont!ol of t5e "efence of s#c5 cl&i) &n" &ll !el&te" settle)ent ne*oti&tionsJ
&n"
1(919+ t5e Licensee *i'es t5e Licenso! &ll !e&son&8le &ssist&nce &t t5e Licenso!/s e6pense in connection
t5e!e:it59
1(9 If &t &n< ti)e &n &lle*&tion of inf!in*e)ent of &n< t5i!" p&!t< !i*5ts is )&"e? o! in t5e Licenso!/s opinion is
li>el< to 8e )&"e? in !espect of t5e License" M&te!i&ls t5e Licenso! )&< &t its o:n e6pense:
1(991 o8t&in fo! t5e Licensee t5e !i*5t to contin#e #sin* t5e License" M&te!i&lsJ o!
1(99 )o"if< o! !epl&ce t5e License" M&te!i&ls so &s to &'oi" inf!in*e)entJ o!
[1(99$ if con"itions 1(991 o! 1(99 c&nnot 8e &cco)plis5e" on !e&son&8le te!)s? !ef#n" t5e Licence -ee
:5e!e#pon t5e Licence s5&ll te!)in&te]

9
1(9$ T5e Licenso! :ill 5&'e no li&8ilit< fo! &n< inf!in*e)ent cl&i) 8&se" on:
1(9$91 #se of ot5e! t5&n t5e l&test #n&lte!e" c#!!ent !ele&se of t5e P!o"#ctJ o!
1(9$9 #se o! co)8in&tion of t5e P!o"#ct :it5 eD#ip)ent Hot5e! t5&n t5e ED#ip)entI? p!o*!&)s o! "&t& not
s#pplie" 8< t5e Licenso!J o!
1(9$9$ t5e Licensee/s !ef#s&l to #se )o"ifie" o! !epl&ce)ent License" M&te!i&ls s#pplie" o! offe!e" to 8e
s#pplie" p#!s#&nt to cl&#se 1(99
1(9( T5is cl&#se 1( st&tes t5e enti!e li&8ilit< of t5e Licenso! :it5 !espect to t5e inf!in*e)ent o! &lle*e"
inf!in*e)ent of &n< t5i!" p&!t< !i*5ts of &n< >in" :5&te'e! 8< t5e License" M&te!i&ls o! t5e M&inten&nce
Se!'ice9
[2&&&]
15 6ermination
1+91 T5e Licensee )&< te!)in&te t5e Licence Pe!io" &t &n< ti)e 8< :!itten notice to t5e Licenso!9
1+9 If t5e Licensee:
1+991 e6p!essl< o! i)plie"l< !ep#"i&tes t5is A*!ee)ent 8< !ef#sin* o! t5!e&tenin* to !ef#se to co)pl<
:it5 &n< of t5e p!o'isions of t5is A*!ee)entJ o!
1+99 f&ils to co)pl< :it5 &n< of t5e p!o'isions of t5is A*!ee)ent &n" Hin t5e c&se of & f&il#!e c&p&8le of
8ein* !e)e"ie"I "oes not !ectif< s#c5 non-co)pli&nce :it5in [1(] :o!>in* "&<s of t5e Licenso!/s
:!itten notice of itJ o!
1+99$ con'enes &n< )eetin* of c!e"ito!s o! p&sses & !esol#tion fo! :in"in* #p o! s#ffe!s & petition fo!
:in"in* #pJ o!
1+99( 5&s &n &")inist!&ti'e !ecei'e! o! !ecei'e! &ppointe" o'e! t5e :5ole o! p&!t of its &ssets o! s#ffe!s
t5e &ppoint)ent of &n &")inist!&to!J o!
1+99+ 8ein* &n in"i'i"#&l co))its &n< &ct of 8&n>!#ptc< o! co)po#n"s :it5 5is c!e"ito!s o! co)es to
&n< &!!&n*e)ents :it5 &n< c!e"ito!sJ
t5en H&n" in &n< s#c5 c&seI t5e Licenso! )&<? :it5o#t p!e%#"ice to &n< ot5e! of its !i*5ts o! !e)e"ies &n"
:it5o#t 8ein* li&8le to t5e Licensee fo! &n< loss o! "&)&*e :5ic5 )&< 8e occ&sione"? *i'e :!itten notice to
t5e Licensee te!)in&tin* t5is A*!ee)ent H&n" &cco!"in*l< t5e Licence &n" t5e M&inten&nce Se!'iceI :it5
i))e"i&te effect9
[2&&(]
1& Post termination
1,91 On te!)in&tion of t5e Licence 5o:e'e! c&#se" t5e Licensee/s &#t5o!is&tion to #se t5e License" M&te!i&ls :ill
&#to)&tic&ll< ce&se &n" t5e Licensee #n"e!t&>es i))e"i&tel< to ce&se to #se t5e License" M&te!i&ls &n"
eit5e! !et#!n to t5e Licenso! t5e P!o"#ct &n" &ll copies of it o!? if !eD#este" 8< t5e Licenso!? "elete? "est!o< o!
ot5e!:ise )&>e pe!)&nentl< #n#s&8le t5e P!o"#ct &n" &ll :5ole o! p&!ti&l copies of t5e P!o"#ct :it5in t5e
Licensee/s cont!ol o! possession9
1,9 =it5in [1] "&<s of t5e "&te of te!)in&tion t5e Licensee s5&ll !et#!n to t5e Licenso! &ll copies of t5e
Doc#)ent&tion #nless notifie" in :!itin* to t5e cont!&!< 8< t5e Licenso!9
1,9$ =it5in [$4] "&<s of t5e "&te of te!)in&tion t5e Licensee s5&ll t5!o#*5 & "i!ecto! o! ot5e! office! ce!tif< to t5e
Licenso! in :!itin* t5&t it 5&s f#ll< co)plie" :it5 its o8li*&tions #n"e! cl&#ses 1,91 &n" 1,99
1,9( Te!)in&tion of t5e Licence? 5o:e'e! c&#se"? s5&ll not &ffect t5e !i*5ts of eit5e! p&!t< #n"e! t5is A*!ee)ent
:5ic5 )&< 5&'e &cc!#e" #p to t5e "&te of te!)in&tion9
[2&&)]
1( Force ma"ere
Neit5e! p&!t< :ill 8e li&8le fo! &n< "el&< in pe!fo!)in* o! f&il#!e to pe!fo!) &n< of its o8li*&tions Hot5e! t5&n &
p&<)ent o8li*&tionI #n"e! t5is A*!ee)ent "#e to &n< c&#se o#tsi"e its !e&son&8le cont!ol9 S#c5 "el&< o! f&il#!e :ill not
constit#te & 8!e&c5 of t5is A*!ee)ent &n" t5e ti)e fo! pe!fo!)&nce of t5e &ffecte" o8li*&tion :ill 8e e6ten"e" 8< s#c5
pe!io" &s is !e&son&8le9
1) Assi%nment
T5e Licence is pe!son&l to t5e Licensee &n" t5e Licensee )&< not &ssi*n o! ot5e!:ise t!&nsfe! its !i*5ts o! o8li*&tions
#n"e! t5is A*!ee)ent :it5o#t t5e p!io! :!itten consent of t5e Licenso!9
[2&&*]
1* ;otices
All notices :5ic5 &!e !eD#i!e" to 8e *i'en #n"e! t5is A*!ee)ent :ill 8e in :!itin* &n" :ill 8e sent to t5e &""!ess of t5e
!ecipient set o#t on t5e f!ont p&*e of t5is A*!ee)ent o! s#c5 ot5e! &""!ess &s t5e !ecipient )&< "esi*n&te 8< notice
*i'en in &cco!"&nce :it5 t5is cl&#se9 An< s#c5 notice )&< 8e "eli'e!e" pe!son&ll< 8< fi!st cl&ss p!e-p&i" lette! o!
f&csi)ile t!&ns)ission &n" :ill 8e "ee)e" to 5&'e 8een !ecei'e":
1391 8< 5&n" "eli'e!<E&t t5e ti)e of "eli'e!<J
139 8< fi!st cl&ss postE(2 5o#!s &fte! t5e "&te of )&ilin*J
139$ 8< f&csi)ile t!&ns)issionEi))e"i&tel< #pon t!&ns)ission p!o'i"e" & confi!)&to!< cop< is sent 8< fi!st cl&ss
p!e-p&i" post o! 8< 5&n" 8< t5e en" of t5e ne6t 8#siness "&<9
20 Se#era0ility
If &n< p&!t of t5is A*!ee)ent is fo#n" 8< & co#!t of co)petent %#!is"iction o! ot5e! co)petent &#t5o!it< to 8e in'&li"?
#nl&:f#l o! #nenfo!ce&8le t5en s#c5 p&!t s5&ll 8e se'e!e" f!o) t5e !e)&in"e! of t5is A*!ee)ent :5ic5 :ill contin#e to
8e '&li" &n" enfo!ce&8le to t5e f#llest e6tent pe!)itte" 8< l&:9
[2&(0]
21 8ai#er
No "el&< o! f&il#!e 8< eit5e! p&!t< to e6e!cise &n< of its po:e!s? !i*5ts o! !e)e"ies #n"e! t5is A*!ee)ent :ill ope!&te &s
& :&i'e! of t5e)? no! :ill &n< sin*le o! p&!ti&l e6e!cise of &n< s#c5 po:e!s? !i*5ts o! !e)e"ies p!ecl#"e &n< ot5e! o!
f#!t5e! e6e!cise of t5e)9 An< :&i'e! to 8e effecti'e )#st 8e in :!itin*9 T5e !e)e"ies p!o'i"e" in t5is A*!ee)ent &!e
c#)#l&ti'e &n" not e6cl#si'e of &n< !e)e"ies p!o'i"e" 8< l&:9
22 ,ntire a%reement
91 T5is A*!ee)ent is t5e co)plete &n" e6cl#si'e st&te)ent of t5e &*!ee)ent 8et:een t5e p&!ties !el&tin* to t5e
s#8%ect )&tte! of t5e A*!ee)ent &n" s#pe!se"es &ll p!e'io#s co))#nic&tions? !ep!esent&tions &n"
&!!&n*e)ents? :!itten o! o!&l9 T5e Licensee &c>no:le"*es t5&t no !eli&nce is pl&ce" on &n< !ep!esent&tion
)&"e 8#t not e)8o"ie" in t5is A*!ee)ent9 T5e p!inte" te!)s &n" con"itions of &n< p#!c5&se o!"e! o! ot5e!
co!!espon"ence &n" "oc#)ents of t5e Licensee iss#e" in connection :it5 t5is A*!ee)ent :ill not &ppl<
#nless e6p!essl< &ccepte" in :!itin* 8< t5e Licenso!9
9 E6cept &s ot5e!:ise pe!)itte" 8< t5is A*!ee)ent no c5&n*e to its te!)s :ill 8e effecti'e #nless it is in
:!itin* &n" si*ne" 8< pe!sons &#t5o!ise" on 8e5&lf of 8ot5 p&!ties9
2! :o#ernin% la2
T5is A*!ee)ent s5&ll 8e const!#e" in &cco!"&nce :it5 &n" *o'e!ne" 8< t5e l&: of En*l&n" &n" =&les &n" e&c5 p&!t<
&*!ees to s#8)it to t5e non-e6cl#si'e %#!is"iction of t5e co#!ts of En*l&n" &n" =&les9 .e&"in*s 5&'e 8een incl#"e" fo!
con'enience onl< &n" s5&ll not 8e #se" in const!#in* &n< p!o'ision in t5is A*!ee)ent9
[2&(1]
AS =ITNESS etc
SC.EDULE 1
1 Prodct(s)
Title o! "esc!iptionKRele&se No
2 'ocmentation
Title
No of copies
! Carrier @edia
$ ,Dipment
(91 M&>e T<pe [&n" Se!i&l N#)8e!]
(9 Ope!&tin* S<ste) &n" @e!sion
5 /ocation
A""!ess of ED#ip)ent
[2&(2]
& 'ate of 'eli#ery
'ate of Installation Hif &pplic&8leI
( /icence Period
[A fi6e" pe!io" of [+] <e&!s co))encin* on t5e Accept&nce D&te
or
An initi&l pe!io" of (specify) &n" &fte! t5&t fo! s#ccessi'e pe!io"s of (specify) #ntil te!)in&te" 8< eit5e! p&!t<
on (number) )ont5s/ p!io! :!itten notice #nless te!)in&te" e&!lie! in &cco!"&nce :it5 cl&#se 1+]
$
) /icence Fee
[Once onl< p&<)ent of LS p&<&8le
291 (amount)O on si*n&t#!e of t5is A*!ee)ent
29 (amount)O on "eli'e!< of t5e License" M&te!i&ls
29$ (amount)O on &ccept&nce of t5e P!o"#ct in &cco!"&nce :it5 cl&#se (
or
Pe!io"ic p&<)ent of LS pe! (perio) Hs#8%ect to '&!i&tion in &cco!"&nce :it5 cl&#se 29+I t5e fi!st p&<)ent
"#e on (ate) &n" &fte! t5&t &t inte!'&ls of (specify)]
(
* 9t+er C+ar%es (if applica0le)
391 Inst&ll&tion
39 T!&inin*
[2&(!]
10 6ec+nical Contacts
/icensor
N&)e
A""!ess
P5one
-&6
/icensee
N&)e
A""!ess
P5one
-&6
[11 6rainin%
T5e Licence -ee incl#"es t5e p!o'ision of (number) "&<s t!&inin* of #p to (number) pe!sonnel of t5e
Licensee &t t5e [Licenso!/s or Licensee/s] p!e)ises &t s#c5 ti)es &s )#t#&ll< &*!ee"9 A""ition&l t!&inin* :ill
8e c5&!*e" &t t5e Licenso!/s t5en c#!!ent t!&inin* c5&!*es]
12 Acceptance 6ests details and procedres
+
[2&($]
SC.EDULE
,
T5e M&inten&nce Se!'ice
1 T5e ;M&inten&nce Co))ence)ent D&te/ is (ate)8
T5e Initi&l M&inten&nce Pe!io" is fo! & pe!io" of [1] )ont5s co))encin* on t5e M&inten&nce
Co))ence)ent D&te &n" en"in* on (ate) &n" :ill contin#e &fte! t5&t [fo! s#ccessi'e pe!io"s of one <e&!
e&c5 #ntil te!)in&te" 8< eit5e! p&!t< *i'in* to t5e ot5e! not less t5&n [$] )ont5s/ p!io! :!itten notice to e6pi!e
&t t5e en" of t5e t5en c#!!ent &nn#&l pe!io" or #ntil te!)in&te" 8< eit5e! p&!t< *i'in* to t5e ot5e! not less t5&n
[$] )ont5s/ p!io! :!itten notice to e6pi!e &t t5e en" of t5e Initi&l M&inten&nce Pe!io" o! &n< ti)e &fte! t5&t]9
$ T5e M&inten&nce C5&!*e is LS
( T5e M&inten&nce Se!'ice :ill 8e p!o'i"e" 8et:een t5e 5o#!s of [3944 &) &n" +9$4 p)] Mon"&< to -!i"&<
e6cl#"in* p#8lic 5oli"&<s &n" &n< ot5e! "&<s off t5&t t5e Licenso! *i'es to its st&ff *ene!&ll<9 T5e Licenso! is
not o8li*e" to "o &n< :o!> o#tsi"e of t5ese ti)es 8#t? if it "oes so [&t t5e Licensee/s !eD#est]? it :ill 8e
entitle" to c5&!*e t5e Licensee &t t5e Licenso!/s t5en p!e'&ilin* C5&!*es fo! speci&l se!'ice 5o#!s9
[2&(5]
+ T5e M&inten&nce Se!'ice :ill co)p!ise t5e Licenso!/s !e&son&8le effo!ts to co!!ect &n< e!!o!s in t5e P!o"#ct
notifie" to it 8< t5e Licensee :5ic5 p!e'ent t5e P!o"#ct f#nctionin* in &cco!"&nce :it5 t5e #se! *#i"e
incl#"e" in t5e Doc#)ent&tion9 T5e Licenso! c&nnot *#&!&ntee t5&t co!!ections :ill 8e p!o'i"e" :it5in &n<
specific ti)esc&le 8#t :5e!e t5e Licenso! esti)&tes t5&t &n< co!!ection :ill t&>e )o!e t5&n [$] :o!>in* "&<s
it :ill p!o'i"e? :5e!e !e&son&8l< p!&ctic&8le? & :o!>!o#n" o! p&tc59
, Notific&tion of e!!o!s :ill 8e )&"e 8< t5e Licensee 8<
,91 post?
,9 f&csi)ile confi!)e" 8< post? o!
,9$ telep5one confi!)e" 8< post9
1 T5e Licensee :ill co)plete in e'e!< c&se &n e!!o! !epo!t in t5e fo!) notifie" 8< t5e Licenso! f!o) ti)e to
ti)e9 T5e Licenso! :ill not 8e o8li*e" to co))ence :o!> on &n< e!!o! !epo!t #ntil it 5&s !ecei'e" t5e e!!o!
!epo!t fo!) co!!ectl< co)plete" o!? if t5e e!!o! !epo!t is 8< telep5one? #ntil it 5&s !ecei'e" s#c5 info!)&tion
&s s5o#l" &ppe&! on t5e e!!o! !epo!t fo!)
2 T5e Licensee :ill p!o)ptl< p!o'i"e t5e Licenso! :it5 &ll info!)&tion &n" )&te!i&ls !eD#i!e" 8< it fo! t5e
p#!pose of in'esti*&tion? "i&*nosis &n" co!!ection of &n< !epo!te" e!!o!9 T5e Licenso! :ill not 8e li&8le fo!
f&il#!e to p!o'i"e? o! &n< "el&< o! e!!o! in p!o'i"in*? t5e M&inten&nce Se!'ice !es#ltin* f!o) t5e Licensee/s
f&il#!e o! "el&< in co)pl<in* :it5 t5is p!o'ision9
[2&(&]
3 T5e M&inten&nce Se!'ice incl#"es telep5one &"'ice on "&< to "&< enD#i!ies in !espect of #n"e!st&n"in* &n"
ope!&tin* t5e P!o"#ct to t5e e6tent t5&t t5ese &!e not co'e!e" in t5e Doc#)ent&tion9 [S#ppo!t :ill onl< 8e
*i'en in t5is :&< :5e!e it c&n 8e p!o'i"e" 8< )e&ns of & telep5one c&ll of !e&son&8le "#!&tion9]
14 T5e Licenso! :ill notif< t5e Licensee of &n< ne: Rele&se of t5e P!o"#ct &s &n" :5en *ene!&ll< &'&il&8le9
T5e ne: Rele&se :ill 8e s#pplie" [f!ee of c5&!*e s&'e fo! t5e costs of "eli'e!< &n"Ko! inst&ll&tion or &t t5e
Licenso!/s t5en p!e'&ilin* st&n"&!" c5&!*e]
1
9
11 No M&inten&nce Se!'ice of &n< "esc!iption :ill 8e p!o'i"e" in !espect of &n< e!!o! o! p!o8le):
1191 !es#ltin* f!o) &n< )o"ific&tions to t5e P!o"#ct 8< &n< pe!son ot5e! t5&n t5e Licenso!J
119 !es#ltin* f!o) inco!!ect #se of t5e P!o"#ct o! ope!&to! e!!o!J
119$ in o! &tt!i8#t&8le to t5e ED#ip)ent o! ot5e! eD#ip)ent &n" p!o*!&)s #se" in con%#nction :it5 t5e
P!o"#ct o! to &n< ot5e! !e&son e6te!n&l to t5e P!o"#ctJ
119( in &n< p!e'io#s Rele&se of t5e P!o"#ct 8ein* ope!&te" 8< t5e Licensee fo! lon*e! t5&n [1] )ont5s
follo:in* t5e offe! of t5e l&test Rele&se9
1 To t5e e6tent t5&t t5e Licenso! p!o'i"es t5e M&inten&nce Se!'ice Ho! &n< ot5e! se!'iceI :5en it is not o8li*e"
to "o so 8< t5is A*!ee)ent? it )&< c5&!*e fo! &ll costs &n" e6penses inc#!!e" in so "oin* &t its st&n"&!"
C5&!*es fo! t5e ti)e 8ein* in fo!ce9
(signatures of (or on behalf of) the parties)
[2&((]
1
T5is -o!) co'e!s t5e #se of & soft:&!e p&c>&*e :5e!e s#ppo!t is p!o'i"e" #n"e! t5e s&)e cont!&ct9 As to soft:&!e licences
*ene!&ll< see P&!&*!&p5 ( F+2G et seD &nte9

T5e co)p#te! eD#ip)ent :ill 8e "efine" 8< !efe!ence eit5e! to & p&!tic#l&! t<pe of co)p#te! o! to & "esi*n&te" )&c5ine?
specifie" 8< 8ot5 t<pe &n" se!i&l n#)8e!9
$
T5e e6tent to :5ic5 t5e #se! :ill 8e !eD#i!e" to inst&ll ne: !ele&ses &n" t5e s#pplie!/s polic< in !espect of s#ppo!tin* p!e'io#s
!ele&ses nee"s to 8e consi"e!e" c&!ef#ll< &n" !eflecte" in t5e )&inten&nce se!'ice sc5e"#le9
(
T5is s5o#l" 8e )o"ifie" if #se is to 8e pe!)itte" o#tsi"e t5e Unite" Ain*"o)9
+
T5e :o!"s in sD#&!e 8!&c>ets s5o#l" 8e !et&ine" if t5e s#pplie! is to 8e co))itte" to "eli'e!< 8< & specific "&te9
,
T5e :o!"s in sD#&!e 8!&c>ets s5o#l" 8e "elete" if no inst&ll&tion "&te is s#pplie"9
1
T5e :o!"s in sD#&!e 8!&c>ets s5o#l" 8e !et&ine" if ti)e is not to 8e of t5e essence9 T5e :5ole sentence s5o#l" 8e "elete" if note
+ &8o'e &pplies9
2
Sc5e"#le 1 s5o#l" set o#t in "et&il t5e p!oce"#!es &n" ti)et&8le fo!:
H&I t5e p!ep&!&tion &n" &pp!o'&l of test "&t& &n" e6pecte" !es#lts? &n" t5e test c!ite!i& to t5e e6tent t5&t t5ese c!ite!i& &!e
not &*!ee" p!io! to cont!&ct si*n&t#!eJ &n"
H8I &ccept&nce tests? incl#"in* !esponsi8ilities fo! con"#ctin* &n" :itnessin* t5e tests9
3
T5is -o!) co'e!s t5e #se of t5e soft:&!e on & sin*le co)p#te! &n" "oes not pe!)it &n< net:o!> #s&*e9 T5is !est!iction s5o#l" 8e
"elete" :5e!e net:o!> #s&*e is pe!)itte": see P&!&*!&p5 $ F+$2G &nte9
14
See t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s 3,AH1IHcI &s inse!te" 8< t5e Cop<!i*5t HCo)p#te! P!o*!&)sI Re*#l&tions
133K$$$ !e* 11 H11 .&ls8#!</s St&t#tes H(t5 E"nI COP7RIG.TI9
11
See t5e "efinition of ;&"&pt&tion/ in t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s 1H$IH&8I &s inse!te" 8< t5e Cop<!i*5t
HCo)p#te! P!o*!&)sI Re*#l&tions 133 !e* +HI9
1
Rent&l of co)p#te! p!o*!&)s is &n &ct !est!icte" 8< cop<!i*5t: see t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s 12H$I &s
inse!te" 8< t5e Cop<!i*5t HCo)p#te! P!o*!&)sI Re*#l&tions 133 !e* (HI9
1$
As to "eco)pil&tion see t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s +4B &s inse!te" 8< t5e Cop<!i*5t HCo)p#te! P!o*!&)sI
Re*#l&tions 133 !e* 29 See &lso -o!) cl&#se 1 F,21G post fo! &n e6p&n"e" 'e!sion of t5is cl&#se9
1(
As to 8&c>-#p copies *ene!&ll< see t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s +4A &s inse!te" 8< t5e Cop<!i*5t HCo)p#te!
P!o*!&)sI Re*#l&tions 133 !e* 29
1+
@AT :ill 8e c5&!*e&8le if t5e s#pplie! is & t&6&8le pe!son :5o 5&s eit5e! !e*iste!e" o! is li&8le to !e*iste! fo! @AT &n" t5e
soft:&!e &n"Ko! soft:&!e s#ppo!t is s#pplie" in t5e Unite" Ain*"o) in t5e co#!se o! f#!t5e!&nce of &n< 8#siness c&!!ie" on 8<
5i): @&l#e A""e" T&6 Act 133( s (H1I H(2 .&ls8#!</s St&t#tes H(t5 E"nI @ALUE ADDED TARI9 S#pplies )&"e to c#sto)e!s :5o
8elon* o#tsi"e t5e UA )&< 8e o#tsi"e t5e scope of @AT: see i8i" s 2? Sc5 + &n" t5e @&l#e A""e" T&6 HPl&ce of S#ppl< of
Se!'icesI O!"e! 133K$11 &!t 1, &s &)en"e" 8< SI 133+K$4$2 &!t ,9
1,
T5e #se! )&< :is5 to li)it p!ice inc!e&ses to & specifie" in"e6 o! :it5in *ene!&l p!ice inc!e&ses &pplic&8le to &ll #se!s: see
f#!t5e! -o!) + cl&#se +9, F1+(G post9
11
T5e &ccept&8ilit< &n" i)plic&tions of t5is !i*5t nee" to 8e consi"e!e" c&!ef#ll< 8< t5e #se!9
12
See t5e Cons#)e! P!otection Act 1321 s 1 H$3 .&ls8#!</s St&t#tes H(t5 E"nI SALE O- GOODS AND CONSUMER PROTECTIONIJ
&n" see &lso R&n&l" Ro8e!tson Consumer $rotection "ct 9:;< an Computer %ase $roucts T5e Co)p#te! L&: &n" Sec#!it<
Repo!t 1322 @ol $ Iss#e +9
13
As to li)it&tion of li&8ilit< see *ene!&ll< P&!&*!&p5 (+ F++3G &nte9
4
T5is in"e)nit< is necess&!< if t5e s#pplie! !eD#i!es p!otection &*&inst t5i!" p&!t< cl&i)s9
1
So)e soft:&!e "e'elope!s &!e no: !el#ct&nt to *i'e &n< p&tent inf!in*e)ent in"e)nit< &*&inst t5e 8&c>*!o#n" of & t!en"
to:&!"s p&tentin* soft:&!e &n" #nce!t&inties &8o#t t5e scope of )&n< soft:&!e !el&te" p&tents9

See note 11 &8o'e9

$
T5e &pp!op!i&te &lte!n&ti'e s5o#l" 8e selecte" "epen"in* on :5et5e! t5e!e is to 8e & fi6e" te!) o! & pe!io"ic licence pe!io": see
f#!t5e! P&!&*!&p5 ( F+(3G &nte9
(
See note $ &8o'e9
+
See note 2 &8o'e9
,
T5is is & speci)en sc5e"#le :5ic5 nee"s to 8e )o"ifie" to !eflect t5e )&inten&nce se!'ices to 8e p!o'i"e"9
1
See note $ &8o'e9
[2&()]
2
Soft2are licence a%reement 2it+ot spport
1
INDER O- CLAUSES
[2&(*]
P&*e
1 DE-INITIONS
GRANT O- LICENCE
$ DELI@ER7KINSTALLATION
( ACCEPTANCE
+ PERMITTED USE
, ERTENT O- PERMITTED REPRODUCTION
1 DECOMPILATION
2 PA7MENT TERMS
3 PROPRIETAR7 RIG.TS
14 CON-IDENTIALIT7
11 TRAINING
1 DE-ECTS =ARRANT7
1$ LIMITATION O- LIABILIT7
1( COP7RIG.T INDEMNIT7
1+ TERMINATION
1, POST TERMINATION
11 -ORCE MAJEURE
12 ASSIGNMENT
13 NOTICES
4 SE@ERABILIT7
1 =AI@ER
ENTIRE AGREEMENT
$ GO@ERNING LA=
SC.EDULE
T.IS AGREEMENT is )&"e t5e SS "&< of SSS
BET=EEN:
H1I (licensor) :5ose [!e*iste!e" office or p!incip&l pl&ce of 8#siness] is &t (aress) H;t5e Licenso!/I &n"
HI (licensee) :5ose [!e*iste!e" office or p!incip&l pl&ce of 8#siness] is &t (aress) H;t5e Licensee/I
[2&)0]
NO= IT IS AGREED &s follo:s:
1 'efinitions
In t5is &*!ee)ent #nless inconsistent :it5 t5e conte6t o! ot5e!:ise specifie" t5e follo:in* "efinitions :ill &ppl<:
191 ;Accept&nce D&te/ )e&ns t5e "&te on :5ic5 t5e Soft:&!e is &ccepte" o! "ee)e" to 8e &ccepte" 8< t5e
Licensee p#!s#&nt to cl&#se (9
19 ;A*!ee)ent/ )e&ns t5ese te!)s &n" t5e Sc5e"#le to t5e)9
19$ ;C5&!*es/ )e&ns t5e c5&!*es Hif &n<I "esc!i8e" in t5e Sc5e"#le fo! t5e p!o'ision of inst&ll&tion t!&inin* &n"
ot5e! &ncill&!< se!'ices &n" ite)s o!? :5e!e t5e< &!e not "esc!i8e" in t5e Sc5e"#le? t5en &n< c5&!*es
&""ition&l to t5e Licence -ee t5&t )&< 8e in'oice" 8< t5e Licenso! to t5e Licensee in connection :it5 t5is
A*!ee)ent H:5et5e! 8< 'i!t#e of & specific p!o'ision o! ot5e!:iseI :5ic5 :ill 8e c&lc#l&te" on & ti)e &n"
)&te!i&ls 8&sis in &cco!"&nce :it5 t5e Licenso!/s t5en c#!!ent st&n"&!" !&tes9
19( ;Doc#)ent&tion/ )e&ns t5e ope!&tin* )&n#&ls? #se! inst!#ctions &n" ot5e! !el&te" )&te!i&ls s#pplie" to t5e
Licensee 8< t5e Licenso! H:5et5e! p5<sic&ll< o! 8< elect!onic )e&nsI fo! &i"in* t5e #se of t5e Soft:&!e
incl#"in* &n< p&!t o! cop< of it9
19+ ;ED#ip)ent/ )e&ns t5e co)p#te! specifie" in t5e Sc5e"#le

9
19, ;Licence -ee/ )e&ns t5e fee specifie" in t5e Sc5e"#le9
191 ;Licence Pe!io"/ )e&ns t5e pe!io" specifie" in t5e Sc5e"#le9
192 ;License" M&te!i&ls/ )e&ns t5e Soft:&!e? t5e Doc#)ent&tion &n" t5e Me"i&9
193 ;Loc&tion/ )e&ns t5e loc&tion of t5e ED#ip)ent &t t5e &""!ess *i'en in t5e Sc5e"#le9
1914 ;Me"i&/ )e&ns t5e c&!!ie! )e"i& specifie" in t5e Sc5e"#le on :5ic5 t5e Soft:&!e &n" t5e Doc#)ent&tion &!e
!eco!"e" o! p!inte" &n" "eli'e!e" to t5e Licensee9
1911 ;Soft:&!e/ )e&ns t5e co)p#te! p!o*!&)[s] in o8%ect co"e fo!) onl< &s "esc!i8e" 8!iefl< in t5e Sc5e"#le
incl#"in* &n< copies 8#t e6cl#"in* so#!ce co"e )&te!i&l &n" &ll p!ep&!&to!< "esi*n )&te!i&l9
[191 ;Specific&tion/ )e&ns t5e specific&tion "esc!i8in* t5e f&cilities &n" f#nctions of t5e Soft:&!e & cop< of :5ic5
is &tt&c5e" to t5is A*!ee)ent
$
]9
191$ ;#se t5e Soft:&!e/ )e&ns to lo&" t5e Soft:&!e into &n" sto!e? !#n &n" "ispl&< t5e Soft:&!e on t5e ED#ip)ent
in &cco!"&nce :it5 t5e te!)s of t5is A*!ee)ent9
[2&)1]
2 :rant of licence
S#8%ect to t5e te!)s of t5is A*!ee)ent &n" in consi"e!&tion of t5e p&<)ent to t5e Licenso! 8< t5e Licensee of t5e
Licence -ee? t5e Licenso! *!&nts to t5e Licensee & non-e6cl#si'e &n" non-t!&nsfe!&8le licence H;t5e Licence/I to #se t5e
License" M&te!i&ls in t5e Unite" Ain*"o)
(
"#!in* t5e Licence Pe!io"9 If #se of t5e License" M&te!i&ls o#tsi"e t5e
Unite" Ain*"o) is &#t5o!ise" 8< t5e Licenso!? t5e Licensee :ill 8e !esponsi8le &t its o:n e6pense fo! co)pl<in* :it5
&ll &pplic&8le e6po!t &n" i)po!t l&:s &n" !e*#l&tions9
[2&)2]
! 'eli#ery and installation
$91 T5e Licenso! :ill "eli'e! one cop< of t5e Soft:&!e &n" t5e Doc#)ent&tion on t5e Me"i& to t5e Licensee &t
t5e Loc&tion [8< t5e "eli'e!< "&te specifie" in t5e Sc5e"#le]
+
9
$9 T5e Licensee is !esponsi8le fo! ens#!in* t5&t t5e ED#ip)ent is inst&lle" &n" f#ll< ope!&tion&l &t t5e Loc&tion
p!io! to t5e Sc5e"#le" "&te fo! "eli'e!< of t5e Soft:&!e9
$9$ T5e Licensee is !esponsi8le fo! inst&ll&tion of t5e Soft:&!e on t5e ED#ip)ent in &cco!"&nce :it5 t5e
inst&ll&tion *#i"e iss#e" 8< t5e Licenso!? o! &t t5e Licensee/s !eD#est t5e Licenso! :ill c&!!< o#t s#c5
inst&ll&tion [8< t5e inst&ll&tion "&te specifie" in t5e Sc5e"#le]
,
&t t5e Licenso!/s t5en c#!!ent inst&ll&tion
c5&!*e9
$9( T5e Licenso! :ill #se &ll !e&son&8le en"e&'o#!s to &c5ie'e "eli'e!< o! inst&ll&tion 8< &n< specifie" o!
!eD#este" "&te [8#t e&c5 s#c5 "&te is to 8e t!e&te" &s &n esti)&te onl< &n" ti)e s5&ll not 8e of t5e essence]
1
9
=5e!e p&<)ent of &n< p&!t of t5e Licence -ee o! &n< ot5e! C5&!*es is to 8e )&"e 8efo!e "eli'e!< o!
inst&ll&tion of t5e Soft:&!e? t5e Licenso! )&< :it55ol" "eli'e!< o! inst&ll&tion #ntil s#c5 p&<)ents 5&'e 8een
!ecei'e"9
$9+ Ris> in t5e Me"i& :ill p&ss to t5e Licensee on "eli'e!< to t5e Licensee9
[2&)!]
$ Acceptance
(91 =5e!e &ccept&nce tests &!e specifie" in t5e Sc5e"#le? &ccept&nce of t5e Soft:&!e :ill t&>e pl&ce #pon t5e
"&te of s#ccessf#l co)pletion of t5e tests 8< t5e Soft:&!e co!!ectl< p!ocessin* test "&t& &n" &c5ie'in* t5e
e6pecte" !es#lts in &cco!"&nce :it5 test c!ite!i&? &s s#c5 test "&t&? e6pecte" !es#lts &n" test c!ite!i& &!e
p!ep&!e" 8< t5e Licensee &n" &pp!o'e" 8< t5e Licenso! Hs#c5 &pp!o'&l not to 8e #n!e&son&8l< :it55el"I
2
9
(9 =5e!e no &ccept&nce tests &!e specifie" in t5e Sc5e"#le? &ccept&nce of t5e Soft:&!e :ill 8e "ee)e" to t&>e
pl&ce on "eli'e!< of t5e Soft:&!e &n" t5e Doc#)ent&tion to t5e Loc&tion
3
9
(9$ If t5e Licensee eit5e! f&ils to s#ppl< &n< test "&t&? e6pecte" !es#lts o! test c!ite!i& fo! t5e Licenso!/s &pp!o'&l
:it5in [1(] "&<s of "eli'e!< of t5e Soft:&!e o! "el&<s t5e c&!!<in* o#t of t5e &ccept&nce tests Hin e&c5 c&se
fo! !e&sons not in conseD#ence of &n< "ef&#lt 8< t5e Licenso!I &ccept&nce of t5e Soft:&!e :ill 8e "ee)e" to
t&>e pl&ce on "eli'e!<9
(9( If t5e Licensee #ses t5e Soft:&!e 8efo!e &ccept&nce #n"e! t5is cl&#se? e6cept fo! testin* p#!poses in
&cco!"&nce :it5 t5e &ccept&nce tests? t5en t5e Soft:&!e :ill 8e "ee)e" to 5&'e 8een &ccepte" on t5e "&te of
fi!st #se9
(9+ T5e Soft:&!e :ill not 8e consi"e!e" to 5&'e inco!!ectl< p!ocesse" &n< test "&t& 8< !e&son of &n< f&il#!e to
p!o'i"e &n< f#nction o! f&cilit< not specifie" in t5e [Doc#)ent&tion or Specific&tion]9
[2&)$]
5 Permitted se
+91 T5e Licensee )&< #se t5e Soft:&!e onl< on t5e ED#ip)ent &t t5e Loc&tion9 T5e #se of t5e Soft:&!e on
"iffe!ent eD#ip)ent o! &t & "iffe!ent loc&tion !eD#i!es t5e p!io! :!itten consent of t5e Licenso! H:5ic5 consent
:ill not 8e #n!e&son&8l< :it55el"I9 Upon s#c5 consent 8ein* *i'en t5e "iffe!ent eD#ip)ent o! loc&tion :ill
8eco)e t5e ED#ip)ent o! Loc&tion fo! t5e p#!poses of t5e Licence9
+9 If &n< of t5e ED#ip)ent 8eco)es te)po!&!il< inope!&8le? t5en t5e Licence is "ee)e" to &ppl< to t5e #se of
t5e Soft:&!e on ot5e! eD#ip)ent of t5e s&)e t<pe :5ic5 is #n"e! t5e Licensee/s "i!ect cont!ol? :it5o#t &n<
&""ition&l p&<)ent to t5e Licenso! 8#t &t t5e Licensee/s !is> &n" e6pense? #ntil t5e ED#ip)ent 8eco)es
ope!&8le9 T5e Licensee s5&ll p!o)ptl< notif< t5e Licenso! of &n< s#c5 te)po!&!< #se &n" of t5e
co))ence)ent &n" cess&tion of it9
+9$ T5e Licensee )&< #se t5e License" M&te!i&ls fo! p!ocessin* its o:n "&t& fo! its o:n inte!n&l 8#siness
p#!poses onl<9 T5e Licensee s5&ll not #se o! &tte)pt to #se t5e License" M&te!i&ls o! &n< of t5e o#tp#t of t5e
Soft:&!e o! pe!)it &n< t5i!" p&!t< to "o so:
+9$91 to p!o'i"e & "&t& p!ocessin* se!'ice to &n< t5i!" p&!t< 8< :&< of t!&"e o! ot5e!:iseJ o!
[+9$9 &s p&!t of & net:o!>J o!]
14
+9$9$ cont!&!< to &n< ot5e! !est!ictions st&te" in t5is A*!ee)ent9
+9( T5e Licensee is pe!)itte" to o8se!'e? st#"< o! test t5e f#nctionin* of t5e Soft:&!e in o!"e! to "ete!)ine t5e
i"e&s &n" p!inciples :5ic5 #n"e!lie &n< ele)ent of t5e Soft:&!e :5ile #sin* t5e Soft:&!e in &cco!"&nce :it5
t5is Licence
11
9
+9+ T5e Licensee s5&ll not t!&nsl&te o! &"&pt
1
t5e License" M&te!i&ls fo! &n< p#!pose [no! &!!&n*e o! c!e&te
"e!i'&ti'e :o!>s 8&se" on t5e Soft:&!e] :it5o#t t5e Licenso!/s e6p!ess :!itten consent in e&c5 c&se9
+9, T5e Licensee s5&ll not t!&nsfe! o! "ist!i8#te H:5et5e! 8< licence? lo&n? !ent&l
1$
? s&le o! ot5e!:iseI &ll o! &n<
p&!t of t5e License" M&te!i&ls to &n< ot5e! pe!son9
+91 T5e Licensee s5&ll not )&>e fo! &n< p#!pose? incl#"in* H:it5o#t li)it&tionI fo! e!!o! co!!ection? &n<
&lte!&tions? )o"ific&tions? &""itions o! en5&nce)ents to t5e Soft:&!e e6cept &s specific&ll< "esc!i8e" in t5e
Doc#)ent&tion no! pe!)it t5e :5ole o! &n< p&!t of t5e Soft:&!e to 8e co)8ine" :it5 o! 8eco)e inco!po!&te"
in &n< ot5e! p!o*!&) e6cept to t5e e6tent pe!)itte" 8< cl&#se 1 :it5o#t t5e Licenso!/s p!io! :!itten consent9
+92 S#8%ect to cl&#se +9? & sep&!&te licence is !eD#i!e" fo! #se of copies of t5e Soft:&!e on eD#ip)ent ot5e! t5&n
t5e ED#ip)ent? incl#"in* #se on &n< "is&ste! !eco'e!< eD#ip)ent9
[2&)5]
& ,-tent of permitted reprodction
,91 T5e Licensee is pe!)itte" to )&>e & 8&c>-#p cop< of t5e Soft:&!e in so f&! &s t5e )&>in* of t5&t cop< is
necess&!< fo! t5e #se of t5e Soft:&!e pe!)itte" 8< t5is Licence9 S#c5 cop< :ill 8e t5e p!ope!t< of t5e
Licenso!
1(
9
,9 T5e Licensee s5&ll not )&>e o! pe!)it ot5e!s to )&>e &n< copies of t5e Doc#)ent&tion :it5o#t t5e
Licenso!/s p!io! :!itten consent9
,9$ T5e Licensee s5&ll effect &n" )&int&in &"eD#&te sec#!it< )e&s#!es to s&fe*#&!" t5e License" M&te!i&ls f!o)
#n&#t5o!ise" &ccess #se o! cop<in*9
,9( T5e Licensee s5&ll >eep &cc#!&te &n" #p to "&te :!itten !eco!"s of t5e Licensee/s #se? cop<in* &n" "isclos#!e
of t5e Soft:&!e &s t5e Licenso! )&< f!o) ti)e to ti)e !e&son&8l< !eD#i!e o!? in "ef&#lt of &n< specific
!eD#i!e)ent 8< t5e Licenso!? t5en in &cco!"&nce :it5 *oo" "&t& p!ocessin* p!&ctice &n" s5&ll &llo: t5e
Licenso!? on !eD#est? to inspect &n" t&>e copies of s#c5 !eco!"s f!o) ti)e to ti)e9
[2&)&]
( 'ecompilation
191 T5e Licensee s5&ll not no! pe!)it ot5e!s to "eco)pile? !e'e!se-en*inee! o! "is&sse)8le t5e Soft:&!e o! &n<
p&!t e6cept t5&t t5e Licensee )&< "eco)pile t5e Soft:&!e to t5e e6tent pe!)itte" 8< &n" s#8%ect to t5e
p!o'isions of t5e EC Soft:&!e Di!ecti'e
1+
&s en&cte" 8< t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322 &s
&)en"e"
1,
:5e!e t5is is in"ispens&8le to o8t&in t5e info!)&tion necess&!< to &c5ie'e t5e inte!ope!&8ilit< of
&n in"epen"entl< c!e&te" p!o*!&) :it5 t5e Soft:&!e o! :it5 &not5e! p!o*!&) H;t5e Info!)&tion/I &n" t5e
Info!)&tion is not !e&"il< &'&il&8le f!o) t5e Licenso! o! else:5e!e9
19 =it5 !espect to t5e Info!)&tion? :5et5e! p!o'i"e" 8< t5e Licenso! o! o8t&ine" 8< "eco)pil&tion? t5e
Licensee s5&ll not no! pe!)it ot5e!s to:
1991 #se t5e Info!)&tion fo! &n< p#!pose ot5e! t5&n to &c5ie'e t5e inte!ope!&8ilit< of &n in"epen"entl<
c!e&te" p!o*!&) :it5 t5e Soft:&!e o! ot5e! p!o*!&)sJ o!
199 s#ppl< t5e Info!)&tion to &n< ot5e! pe!son e6cept :5en necess&!< fo! t5e inte!ope!&8ilit< of t5e
in"epen"entl< c!e&te" p!o*!&) :it5 t5e Soft:&!e o! ot5e! p!o*!&)sJ o!
199$ #se t5e Info!)&tion fo! t5e "e'elop)ent? p!o"#ction o! )&!>etin* of & co)p#te! p!o*!&)
s#8st&nti&ll< si)il&! in its e6p!ession to t5e Soft:&!e? o! fo! &n< ot5e! cop<!i*5t inf!in*in* &ctJ o!
199( #se t5e Info!)&tion in & )&nne! :5ic5 #n!e&son&8l< p!e%#"ices t5e Licenso!/s le*iti)&te inte!ests
o! conflicts :it5 & no!)&l e6ploit&tion of t5e Soft:&!e9
[2&)(]
) Payment terms
291 T5e Licensee :ill p&< to t5e Licenso! t5e Licence -ee &n" &ll ot5e! C5&!*es :5ic5 f&ll "#e #n"e! t5is
A*!ee)ent of t5e &)o#nts &n" &t t5e ti)es specifie" in t5e Sc5e"#le o! ot5e!:ise in'oice" 8< t5e Licenso!
f!o) ti)e to ti)e9 =5e!e &pplic&8le? @AT
11
&n" &n< ot5e! t&6es "#ties o! le'ies :ill 8e p&i" &""ition&ll< 8<
t5e Licensee &t t5e t5en p!e'&ilin* !&te9
29 All s#)s "#e #n"e! t5is A*!ee)ent :ill 8e p&i" 8< t5e Licensee :it5in [$4] "&<s of t5e "&te of !eceipt of
in'oice o! on t5e "#e "&te fo! p&<)ent specifie" in t5e Sc5e"#le? if e&!lie!9
29$ If &n< s#) p&<&8le to t5e Licenso! #n"e! t5is A*!ee)ent is in &!!e&!s fo! )o!e t5&n [$4] "&<s &fte! t5e "#e
"&te? t5e Licenso! !ese!'es t5e !i*5t? :it5o#t p!e%#"ice to &n< ot5e! !i*5t o! !e)e"<? to c5&!*e inte!est on s#c5
o'e!"#e s#) on & "&< to "&< 8&sis f!o) t5e o!i*in&l "#e "&te #ntil p&i" in f#ll &t & !&te of [$O] &8o'e (ban6)
plc 8&se len"in* !&te in fo!ce f!o) ti)e to ti)e9
29( T5e Licensee :ill notif< t5e Licenso! in :!itin* :it5in + "&<s of !eceipt of &n in'oice if t5e Licensee
consi"e!s s#c5 in'oice inco!!ect o! in'&li" fo! &n< !e&son &n" t5e !e&sons fo! :it55ol"in* p&<)ent [f&ilin*
:5ic5 t5e Licensee :ill !&ise no o8%ection to &n< s#c5 in'oice &n" :ill )&>e f#ll p&<)ent in &cco!"&nce :it5
it]9
29+ T5e Licenso! :ill 5&'e t5e !i*5t to '&!< &n< pe!io"ic Licence -ee on *i'in* t5e Licensee not less t5&n
(specify) p!io! :!itten notice of s#c5 '&!i&tion
12
9
[2&))]
* Proprietary ri%+ts
391 T5e Licensee :ill not &cD#i!e &n< title? cop<!i*5t o! ot5e! p!op!iet&!< !i*5ts in t5e License" M&te!i&ls o! &n<
copies of t5e)9
39 T5e Licensee &*!ees not to !e)o'e? s#pp!ess o! )o"if< in &n< :&< &n< p!op!iet&!< )&!>in*? incl#"in* &n<
t!&"e )&!> o! cop<!i*5t notice? on o! in t5e Soft:&!e o! :5ic5 &!e 'isi8le "#!in* its ope!&tion o! :5ic5 is on
t5e Me"i& o! on &n< Doc#)ent&tion9 T5e Licensee s5&ll inco!po!&te s#c5 p!op!iet&!< )&!>in*s in &n< 8&c>-
#p copies9
39$ T5e Licensee s5&ll notif< t5e Licenso! i))e"i&tel< if t5e Licensee 8eco)es &:&!e of &n< #n&#t5o!ise"
&ccess to? #se o! cop<in* of &n< p&!t of t5e License" M&te!i&ls 8< &n< pe!son9
39( T5e Licensee s5&ll pe!)it t5e Licenso! to c5ec> t5e #se of t5e License" M&te!i&ls 8< t5e Licensee &t &ll
!e&son&8le ti)es9 T5e Licenso! )&< #pon !e&son&8le notice sen" its !ep!esent&ti'es to &n< of t5e Licensee/s
p!e)ises to 'e!if< co)pli&nce :it5 t5is A*!ee)ent &n" t5e Licensee i!!e'oc&8l< consents to t5e Licenso!/s
!ep!esent&ti'e ente!in* t5e Loc&tion &n" &n< ot5e! of its p!e)ises fo! t5is p#!pose9
[2&)*]
10 Confidentiality
1491 T5e Licensee &c>no:le"*es t5&t t5e License" M&te!i&ls cont&in confi"enti&l info!)&tion of t5e Licenso! &n"
o! of t5i!" p&!ties9 T5e Licensee #n"e!t&>es to t!e&t &s confi"enti&l &n" >eep sec!et &ll info!)&tion cont&ine"
in o! ot5e!:ise !ecei'e" f!o) t5e Licenso! in connection :it5 t5e License" M&te!i&ls Hcollecti'el< !efe!!e" to
&s ;t5e Confi"enti&l Info!)&tion/I &n" s5&ll not #se t5e s&)e fo! p#!poses ot5e! t5&n in !el&tion to #se of t5e
Soft:&!e in &cco!"&nce :it5 t5e Licence9
149 T5e Licensee s5&ll not :it5o#t t5e Licensee/s p!io! :!itten consent co))#nic&te o! "isclose &n< p&!t of t5e
Confi"enti&l Info!)&tion to &n< pe!son e6cept:
14991 onl< to t5ose e)plo<ees [&*ents &n" s#8-cont!&cto!s] on & nee" to >no: 8&sis :5o &!e "i!ectl<
in'ol'e" in t5e #se of t5e Soft:&!eJ
1499 t5e Licensee/s &#"ito!s p!ofession&l &"'ise!s &n" &n< ot5e! pe!sons o! 8o"ies 5&'in* & le*&l !i*5t o!
"#t< to 5&'e &ccess to o! >no:le"*e of t5e Confi"enti&l Info!)&tion in connection :it5 t5e
8#siness of t5e Licensee9
149$ T5e Licensee #n"e!t&>es to ens#!e p!io! to "isclos#!e of &n< Confi"enti&l Info!)&tion t5&t &ll pe!sons &n"
8o"ies )entione" in cl&#se 149 &!e &:&!e t5&t t5e Confi"enti&l Info!)&tion is confi"enti&l &n" t5&t t5e< o:e
& "#t< of confi"ence to t5e Licenso!9 T5e Licensee :ill in"e)nif< t5e Licenso! &*&inst &n< loss o! "&)&*e
:5ic5 t5e Licenso! s#st&ins o! inc#!s &s & !es#lt of t5e Licensee f&ilin* to co)pl< :it5 s#c5 #n"e!t&>in*9
149( An< i"e&s &n" p!inciples "ete!)ine" "#!in* t5e co#!se of o8se!'in* st#"<in* o! testin* t5e f#nctions of t5e
Soft:&!e constit#te Confi"enti&l Info!)&tion s#8%ect to t5is cl&#se 149
149+ T5e p!o'isions of t5is cl&#se 14 :ill not &ppl< to &n< Confi"enti&l Info!)&tion :5ic5:
149+91 is o! 8eco)es p#8lic >no:le"*e ot5e! t5&n &s & !es#lt of t5e Licensee/s con"#ctJ o!
149+9 is in"epen"entl< "e'elope" :it5o#t &ccess to o! #se of t5e License" M&te!i&ls9
149, T5is cl&#se 14 :ill contin#e in fo!ce not:it5st&n"in* t5e te!)in&tion of t5is A*!ee)ent fo! &n< !e&son9
[2&*0]
11 6rainin%
T5e Licenso! #n"e!t&>es to p!o'i"e t!&inin* in t5e #se of t5e Soft:&!e fo! t5e Licensee/s pe!sonnel &s set o#t in t5e
Sc5e"#le9
12 'efects 2arranty
191 T5e Licenso! :&!!&nts t5&t:
19191 t5e Soft:&!e :5en p!ope!l< #se" on t5e ED#ip)ent :ill p!o'i"e t5e f&cilities &n" f#nctions [&n"
pe!fo!) s#8st&nti&ll<] &s "esc!i8e" in t5e [Doc#)ent&tion or Specific&tion]J &n"
1919 t5e Me"i& on :5ic5 t5e Soft:&!e is f#!nis5e" :ill 8e f!ee f!o) "efects in )&te!i&ls &n"
:o!>)&ns5ip #n"e! no!)&l #se9
T5e Licenso! "oes not :&!!&nt t5&t t5e ope!&tion of t5e Soft:&!e :ill 8e #ninte!!#pte" o! e!!o! f!ee9
19 T5e Licenso!/s o8li*&tion &n" t5e Licensee/s e6cl#si'e !e)e"< #n"e! t5e :&!!&nt< *i'en in cl&#se 191 is
li)ite" eit5e!:
1991 to t5e Licenso! &t its o:n e6pense #sin* &ll !e&son&8le en"e&'o#!s to !ectif< &n< non-confo!)&nce
:it5 t5e :&!!&nt< 8< !ep&i! H8< :&< of & p&tc5 :o!> &!o#n" co!!ection o! ot5e!:iseI :it5in &
!e&son&8le pe!io" of ti)e o! &t t5e Licenso!/s option !epl&ce)ent of t5e Soft:&!e o! "efecti'e
Me"i& in :5ole o! in p&!tJ [o!
199 to & !ef#n" of t5e Licence -ee p&i" if in t5e Licenso!/s !e&son&8le opinion it is #n&8le to !ectif<
s#c5 non-confo!)&nce :it5in & !e&son&8le ti)esc&le o! &t &n econo)ic cost #pon :5ic5 t5e
Licence s5&ll te!)in&te]
13
9
19$ T5e Licenso! :ill 5&'e no li&8ilit< o! o8li*&tion #n"e! t5e :&!!&nt< *i'en in t5is cl&#se 1 #nless it 5&s
!ecei'e" :!itten notice f!o) t5e Licensee of &n< non-confo!)&nce :it5 t5e :&!!&nt< :it5in [34] "&<s f!o)
t5e Accept&nce D&te9
[19( T5e Licensee &c>no:le"*es t5&t t5e License" M&te!i&ls 5&'e not 8een p!ep&!e" to )eet t5e Licensee/s
in"i'i"#&l !eD#i!e)ents &n" t5&t it is t5e Licensee/s !esponsi8ilit< to ens#!e t5&t t5e f&cilities &n" f#nctions of
t5e Soft:&!e )eet t5e Licensee/s !eD#i!e)ents]
4
9
19+ T5e Licenso! :ill not 8e li&8le fo! &n< f&il#!e of t5e Soft:&!e to p!o'i"e &n< f&cilit< o! f#nction not
"esc!i8e" in t5e [Doc#)ent&tion or Specific&tion] o! fo! &n< f&il#!e of t5e Soft:&!e &tt!i8#t&8le to &n<
)o"ific&tion H:5et5e! 8< &lte!&tion? "eletion? &""ition o! ot5e!:iseI to t5e Soft:&!e o! t5e ED#ip)ent 8<
eit5e! t5e Licenso! in "ef&#lt of its o8li*&tions #n"e! t5is A*!ee)ent o! 8< pe!sons ot5e! t5&n t5e Licenso! o!
co)8in&tion of t5e Soft:&!e :it5 ot5e! soft:&!e o! eD#ip)ent :it5o#t t5e Licenso!/s e6p!ess p!io! :!itten
consent9
19, If & p!o8le) is fo#n" #pon in'esti*&tion not to 8e t5e Licenso!/s !esponsi8ilit< #n"e! t5e p!o'isions of t5is
cl&#se 1? t5e Licenso! )&< c5&!*e t5e Licensee i))e"i&tel< fo! &ll !e&son&8le costs &n" e6penses inc#!!e"
8< t5e Licenso! in t5e co#!se of o! in conseD#ence of s#c5 in'esti*&tion9
[2&*1]
1! /imitation of lia0ility
1$91 T5e Licensee &c>no:le"*es t5&t t5e Licenso!/s o8li*&tions &n" li&8ilities in !espect of t5e License" M&te!i&ls
&!e e65&#sti'el< "efine" in t5is A*!ee)ent9 T5e Licensee &*!ees t5&t t5e e6p!ess o8li*&tions &n" :&!!&nties
)&"e 8< t5e Licenso! in t5is A*!ee)ent &!e in lie# of &n" to t5e e6cl#sion of &n< ot5e! :&!!&nt<? con"ition?
te!)? #n"e!t&>in* o! !ep!esent&tion of &n< >in"? e6p!ess o! i)plie"? st&t#to!< o! ot5e!:ise !el&tin* to
&n<t5in* s#pplie" o! se!'ices p!o'i"e" #n"e! o! in connection :it5 t5is A*!ee)ent incl#"in* H:it5o#t
li)it&tionI &s to t5e con"ition? D#&lit<? pe!fo!)&nce? )e!c5&nt&8ilit< o! fitness fo! p#!pose of t5e License"
M&te!i&ls o! &n< p&!t of t5e)9
1$9 T5e Licensee is !esponsi8le fo! t5e conseD#ences of &n< #se of t5e License" M&te!i&ls9 T5e Licenso! :ill not
8e li&8le fo! &n< in"i!ect o! conseD#enti&l loss? "&)&*e? cost o! e6pense of &n< >in" :5&te'e! &n" 5o:e'e!
c&#se"? :5et5e! &!isin* #n"e! cont!&ct? to!t Hincl#"in* ne*li*enceI o! ot5e!:ise? incl#"in* H:it5o#t
li)it&tionI loss of p!o"#ction? loss of o! co!!#ption to "&t&? loss of p!ofits o! of cont!&cts? loss of ope!&tion
ti)e &n" loss of *oo":ill o! &nticip&te" s&'in*s? e'en if t5e Licenso! 5&s 8een &"'ise" of t5ei! possi8ilit<9
1$9$ T5e Licenso! &ccepts li&8ilit< to t5e e6tent t5&t it !es#lts f!o) t5e ne*li*ence of t5e Licenso! &n" its
e)plo<ees fo!
1$9$91 "e&t5 o! pe!son&l in%#!< :it5o#t li)itJ &n"
1$9$9 p5<sic&l "&)&*e to o! loss of t5e Licensee/s t&n*i8le p!ope!t< #p to t5e &)o#nt of [L+4?444] in
!espect of e&c5 inci"ent o! se!ies of connecte" inci"ents [&n" fo! "&)&*e c&#se" 8< & "efect in t5e
Soft:&!e :it5in t5e )e&nin* of t5e Cons#)e! P!otection Act 1321 P&!t I :it5o#t li)it]
1
9
1$9( In &ll ot5e! c&ses not f&llin* :it5in cl&#se 1$9$ t5e Licenso!/s tot&l li&8ilit< H:5et5e! in cont!&ct? to!t?
incl#"in* ne*li*ence? o! ot5e!:iseI #n"e! o! in connection :it5 t5is A*!ee)ent [&n" &n< ot5e! &*!ee)ent
:it5 t5e Licensee !el&tin* to t5e Soft:&!e] o! 8&se" on &n< cl&i) fo! in"e)nit< o! cont!i8#tion :ill not
e6cee" in &**!e*&te t5e *!e&te! of t5e s#) of [L+?444] o! t5e Licence -ee p&i" 8< t5e Licensee

9
1$9+ T5e Licensee &*!ees t5&t e6cept &s e6p!essl< p!o'i"e" in cl&#ses 1 &n" 1( &n" t5is cl&#se 1$ t5e Licenso!
:ill not 8e #n"e! &n< li&8ilit< of &n< >in" :5&te'e! &n" 5o:e'e! c&#se" &!isin* "i!ectl< o! in"i!ectl< in
connection :it5 t5is A*!ee)ent9 [T5e Licensee :ill in"e)nif< t5e Licenso! in !espect of &n< t5i!" p&!t<
cl&i) fo! &n< in%#!<? loss? "&)&*e o! e6pense occ&sione" 8< o! &!isin* "i!ectl< o! in"i!ectl< f!o) t5e
Licensee/s possession ope!&tion o! #se of t5e License" M&te!i&ls e6cept &n" in so f&! &s t5e Licenso! is li&8le
&s e6p!essl< p!o'i"e" in t5is A*!ee)ent]
$
9
1$9, T5e Licensee &c>no:le"*es &n" &*!ees t5&t t5e &lloc&tion of !is> cont&ine" in t5is cl&#se 1$ is !eflecte" in
t5e Licence -ee &n" is &lso & !eco*nition of t5e f&ct t5&t? inte! &li&? t5e Soft:&!e c&nnot 8e teste" in e'e!<
possi8le co)8in&tion &n" it is not :it5in t5e Licenso!/s cont!ol 5o: &n" fo! :5&t p#!pose t5e License"
M&te!i&ls &!e #se" 8< t5e Licensee9
[2&*2]
1$ Copyri%+t indemnity
1(91 S#8%ect to cl&#se 1$? t5e Licenso! :ill in"e)nif< t5e Licensee fo! its !e&son&8le costs &n" &ll "&)&*es
&:&!"e" #n"e! &n< fin&l %#"*)ent 8< & co#!t of co)petent %#!is"iction o! &*!ee" 8< t5e Licenso! in fin&l
settle)ent to t5e e6tent t5e Soft:&!e &s #se" in &cco!"&nce :it5 t5e Licence inf!in*es t5e cop<!i*5t [t!&"e
)&!>s o! t!&"e sec!ets of &n< t5i!" p&!t< or &n" t5e intellect#&l p!ope!t< !i*5ts Hot5e! t5&n p&tentsI
(
of &n<
t5i!" p&!t<]? p!o'i"e" t5&t:
1(9191 t5e Licensee )&>es no st&te)ent p!e%#"ici&l to t5e Licenso!J
1(919 s#c5 inf!in*e)ent is not c&#se" 8< o! cont!i8#te" to 8< &cts of t5e Licensee ot5e! t5&n t5e #se of
t5e Soft:&!e in &cco!"&nce :it5 t5e LicenceJ
1(919$ t5e Licenso! is p!o)ptl< notifie" in :!itin* of t5e "et&ils of t5e cl&i)J
1(919( t5e Licenso! 5&s sole cont!ol of t5e "efence of s#c5 cl&i) &n" &ll !el&te" settle)ent ne*oti&tions
&n"J
1(919+ t5e Licensee *i'es t5e Licenso! &ll !e&son&8le &ssist&nce &t t5e Licenso!/s e6pense in connection
:it5 it9
1(9 If &t &n< ti)e &n &lle*&tion of inf!in*e)ent of &n< t5i!" p&!t< !i*5t is )&"e? o! in t5e Licenso!/s opinion is
li>el< to 8e )&"e? in !espect of t5e License" M&te!i&ls t5e Licenso! )&< &t its o:n e6pense:
1(991 o8t&in fo! t5e Licensee t5e !i*5t to contin#e #sin* t5e License" M&te!i&lsJ o!
1(99 )o"if< o! !epl&ce t5e License" M&te!i&ls so &s to &'oi" inf!in*e)ent9
1(9$ T5e Licenso! :ill 5&'e no li&8ilit< fo! &n< cl&i) of inf!in*e)ent 8&se" on:
1(9$91 #se of ot5e! t5&n t5e l&test #n&lte!e" c#!!ent !ele&se of t5e Soft:&!eJ o!
1(9$9 #se o! co)8in&tion of t5e Soft:&!e :it5 eD#ip)ent Hot5e! t5&n t5e ED#ip)entI p!o*!&)s o! "&t&
not s#pplie" 8< t5e Licenso!J o!
1(9$9$ t5e Licensee/s !ef#s&l to #se )o"ifie" o! !epl&ce)ent License" M&te!i&ls s#pplie" o! offe!e" to 8e
s#pplie" p#!s#&nt to cl&#se 1(99
1(9( T5is cl&#se 1( st&tes t5e enti!e li&8ilit< of t5e Licenso! :it5 !espect to t5e inf!in*e)ent o! &lle*e"
inf!in*e)ent of &n< t5i!" p&!t< !i*5t of &n< >in" 8< t5e License" M&te!i&ls9
[2&*!]
15 6ermination
1+91 T5e Licensee )&< te!)in&te t5e Licence &t &n< ti)e 8< :!itten notice to t5e Licenso!9
1+9 If t5e Licensee:
1+991 e6p!essl< o! i)plie"l< !ep#"i&tes t5is A*!ee)ent 8< !ef#sin* o! t5!e&tenin* to !ef#se to co)pl<
:it5 &n< of t5e p!o'isions of t5is A*!ee)entJ o!
1+99 f&ils to co)pl< :it5 &n< of t5e p!o'isions of t5is A*!ee)ent &n" Hin t5e c&se of & f&il#!e c&p&8le of
8ein* !e)e"ie"I "oes not !ectif< s#c5 non-co)pli&nce :it5in [1(] :o!>in* "&<s of t5e Licenso!/s
:!itten notice of itJ o!
1+99$ con'enes &n< )eetin* of c!e"ito!s o! p&sses & !esol#tion fo! :in"in* #p o! s#ffe!s & petition fo!
:in"in* #pJ o!
1+99( 5&s &n &")inist!&ti'e !ecei'e! o! !ecei'e! &ppointe" o'e! t5e :5ole o! p&!t of its &ssets o! s#ffe!s
t5e &ppoint)ent of &n &")inist!&to!J o!
1+99+ 8ein* &n in"i'i"#&l co))its &n< &ct of 8&n>!#ptc< o! co)po#n"s :it5 5is c!e"ito!s o! co)es to
&n< &!!&n*e)ents :it5 &n< c!e"ito!s?
t5en H&n" in &n< s#c5 c&seI t5e Licenso! )&<? :it5o#t p!e%#"ice to &n< ot5e! of its !i*5ts o! !e)e"ies &n"
:it5o#t 8ein* li&8le to t5e Licensee fo! &n< loss o! "&)&*e :5ic5 )&< 8e occ&sione"? *i'e :!itten notice to
t5e Licensee te!)in&tin* t5is A*!ee)ent H&n" &cco!"in*l< t5e LicenceI :it5 i))e"i&te effect9
[2&*$]
1& Post termination
1,91 On te!)in&tion of t5e Licence 5o:e'e! c&#se" t5e Licensee/s &#t5o!is&tion to #se t5e License" M&te!i&ls :ill
&#to)&tic&ll< ce&se &n" t5e Licensee #n"e!t&>es i))e"i&tel< to ce&se to #se t5e License" M&te!i&ls &n"
eit5e! !et#!n to t5e Licenso! t5e Soft:&!e &n" &ll copies of it o!? if !eD#este" 8< t5e Licenso!? "elete? "est!o<
o! ot5e!:ise )&>e pe!)&nentl< #n#s&8le t5e Soft:&!e &n" &ll :5ole o! p&!ti&l copies of t5e Soft:&!e :it5in
t5e Licensee/s cont!ol o! possession9
1,9 =it5in [1] "&<s of t5e "&te of te!)in&tion? t5e Licensee s5&ll !et#!n to t5e Licenso! &ll copies of t5e
Doc#)ent&tion #nless notifie" in :!itin* to t5e cont!&!< 8< t5e Licenso!9
1,9$ =it5in [$4] "&<s of t5e "&te of te!)in&tion? t5e Licensee s5&ll t5!o#*5 & "i!ecto! o! ot5e! office! ce!tif< to t5e
Licenso! in :!itin* t5&t it 5&s f#ll< co)plie" :it5 its o8li*&tions #n"e! cl&#ses 1,91 &n" 1,99
1,9( Te!)in&tion of t5e Licence 5o:e'e! c&#se" :ill not &ffect t5e !i*5ts of eit5e! p&!t< #n"e! t5is A*!ee)ent
:5ic5 )&< 5&'e &cc!#e" #p to t5e "&te of te!)in&tion9
[2&*5]
1( Force ma"ere
Neit5e! p&!t< :ill 8e li&8le fo! &n< "el&< in pe!fo!)in* o! f&il#!e to pe!fo!) its o8li*&tions Hot5e! t5&n & p&<)ent
o8li*&tionI #n"e! t5is A*!ee)ent "#e to &n< c&#se o#tsi"e its !e&son&8le cont!ol9 S#c5 "el&< o! f&il#!e :ill not
constit#te & 8!e&c5 of t5is A*!ee)ent &n" t5e ti)e fo! pe!fo!)&nce of t5e &ffecte" o8li*&tion :ill 8e e6ten"e" 8< s#c5
pe!io" &s is !e&son&8le9
1) Assi%nment
T5e Licence is pe!son&l to t5e Licensee &n" t5e Licensee )&< not &ssi*n o! ot5e!:ise t!&nsfe! its !i*5ts o! o8li*&tions
#n"e! t5is A*!ee)ent :it5o#t t5e p!io! :!itten consent of t5e Licenso!9
[2&*&]
1* ;otices
All notices :5ic5 &!e !eD#i!e" to 8e *i'en #n"e! t5is A*!ee)ent :ill 8e in :!itin* &n" :ill 8e sent to t5e &""!ess of t5e
!ecipient set o#t on t5e f!ont p&*e of t5is A*!ee)ent o! s#c5 ot5e! &""!ess &s t5e !ecipient )&< "esi*n&te 8< notice
*i'en in &cco!"&nce :it5 t5is cl&#se9 An< s#c5 notice )&< 8e "eli'e!e" pe!son&ll< 8< fi!st cl&ss p!e-p&i" lette! o!
f&csi)ile t!&ns)ission &n" :ill 8e "ee)e" to 5&'e 8een !ecei'e":
1391 8< 5&n" "eli'e!<E&t t5e ti)e of "eli'e!<J
139 8< fi!st cl&ss postE(2 5o#!s &fte! t5e "&te of )&ilin*J
139$ 8< f&csi)ile t!&ns)issionEi))e"i&tel< on t!&ns)ission p!o'i"e" & confi!)&to!< cop< is sent 8< fi!st cl&ss
p!e-p&i" post o! 8< 5&n" 8< t5e en" of t5e ne6t 8#siness "&<9
20 Se#era0ility
If &n< p&!t of t5is A*!ee)ent is fo#n" 8< & co#!t of co)petent %#!is"iction o! ot5e! co)petent &#t5o!it< to 8e in'&li"?
#nl&:f#l o! #nenfo!ce&8le t5en s#c5 p&!t :ill 8e se'e!e" f!o) t5e !e)&in"e! of t5is A*!ee)ent :5ic5 :ill contin#e to
8e '&li" &n" enfo!ce&8le to t5e f#llest e6tent pe!)itte" 8< l&:9
21 8ai#er
No "el&< o! f&il#!e 8< eit5e! p&!t< to e6e!cise &n< of its po:e!s? !i*5ts o! !e)e"ies #n"e! t5is A*!ee)ent :ill ope!&te &s
& :&i'e! of t5e) no! :ill &n< sin*le o! p&!ti&l e6e!cise of &n< s#c5 po:e!s? !i*5ts o! !e)e"ies p!ecl#"e &n< ot5e! o!
f#!t5e! e6e!cise of t5e)9 An< :&i'e! to 8e effecti'e )#st 8e in :!itin*9 T5e !e)e"ies p!o'i"e" in t5is A*!ee)ent &!e
c#)#l&ti'e &n" not e6cl#si'e of &n< !e)e"ies p!o'i"e" 8< l&:9
[2&*(]
22 ,ntire a%reement
91 T5is A*!ee)ent is t5e co)plete &n" e6cl#si'e st&te)ent of t5e &*!ee)ent 8et:een t5e p&!ties !el&tin* to t5e
s#8%ect )&tte! of t5e A*!ee)ent &n" s#pe!se"es &ll p!e'io#s co))#nic&tions? !ep!esent&tions &n"
&!!&n*e)ents? :!itten o! o!&l9 T5e Licensee &c>no:le"*es t5&t no !eli&nce is pl&ce" on &n< !ep!esent&tion
)&"e 8#t not e)8o"ie" in t5is A*!ee)ent9 T5e p!inte" te!)s &n" con"itions of &n< p#!c5&se o!"e! o! ot5e!
co!!espon"ence &n" "oc#)ents of t5e Licensee iss#e" in connection :it5 t5is A*!ee)ent :ill not &ppl<
#nless e6p!essl< &ccepte" in :!itin* 8< t5e Licenso!
9 E6cept &s ot5e!:ise pe!)itte" 8< t5is A*!ee)ent? no c5&n*e to its te!)s :ill 8e effecti'e #nless it is in
:!itin* &n" si*ne" 8< pe!sons &#t5o!ise" on 8e5&lf of 8ot5 p&!ties9
2! :o#ernin% la2
T5is A*!ee)ent :ill 8e const!#e" in &cco!"&nce :it5 &n" *o'e!ne" 8< t5e l&: of En*l&n" &n" =&les &n" e&c5 p&!t<
&*!ees to s#8)it to t5e non-e6cl#si'e %#!is"iction of t5e co#!ts of En*l&n" &n" =&les9 .e&"in*s 5&'e 8een incl#"e" fo!
con'enience onl< &n" :ill not 8e #se" in const!#in* &n< p!o'ision in t5is A*!ee)ent9
[2&*)]
AS =ITNESS etc
SC.EDULE
1 Prodct(s)
Title o! "esc!iptionKRele&se No
2 'ocmentation
Title
No of copies
! Carrier @edia
$ ,Dipment
(91 M&>e T<pe [&n" Se!i&l N#)8e!]
(9 Ope!&tin* S<ste) &n" @e!sion
5 /ocation
A""!ess of ED#ip)ent
[2&**]
& 'ate of 'eli#ery
'ate of Installation Hif &pplic&8leI
( /icence Period
[A fi6e" pe!io" of [+] <e&!s co))encin* on t5e Accept&nce D&te
or
An initi&l pe!io" of (specify) &n" &fte! t5&t fo! s#ccessi'e pe!io"s of (specify) #ntil te!)in&te" 8< eit5e! p&!t<
on (number) )ont5s/ p!io! :!itten notice #nless te!)in&te" e&!lie! in &cco!"&nce :it5 cl&#se 1+]
+
) /icence Fee
[Once onl< p&<)ent of LS p&<&8le
291 (amount)O on si*n&t#!e of t5is A*!ee)ent
29 (amount)O on "eli'e!< of t5e License" M&te!i&ls
29$ (amount)O on &ccept&nce of t5e P!o"#ct in &cco!"&nce :it5 cl&#se (
or
Pe!io"ic p&<)ent of LS pe! (perio) Hs#8%ect to '&!i&tion in &cco!"&nce :it5 cl&#se 29+I t5e fi!st p&<)ent
"#e on (ate) &n" &fte! t5&t &t inte!'&ls of (specify)]
,
[2(00]
* 9t+er C+ar%es (if applica0le)
391 Inst&ll&tion
39 T!&inin*
10 6ec+nical Contacts
/icensor
N&)e
A""!ess
P5one
-&6
/icensee
N&)e
A""!ess
P5one
-&6
[11 6rainin%
T5e Licence -ee incl#"es t5e p!o'ision of (number) "&<s t!&inin* of #p to (number) pe!sonnel of t5e
Licensee &t t5e [Licenso!/s or Licensee/s] p!e)ises &t s#c5 ti)es &s )#t#&ll< &*!ee"9 A""ition&l t!&inin* :ill
8e c5&!*e" &t t5e Licenso!/s t5en c#!!ent t!&inin* c5&!*es]
12 Acceptance 6ests details and procedres
1
(signatures of (or on behalf of) the parties)
[2(01]
1
T5is -o!) co'e!s t5e #se of eit5e! & soft:&!e p&c>&*e? :it5 o! :it5o#t )o"ific&tions? o! 8espo>e soft:&!e :5ic5 t5e #se! is
pe!)itte" to #se #n"e! & licence &*!ee)ent? 8#t in e&c5 c&se s#ppo!t is p!o'i"e" #n"e! & sep&!&te cont!&ct9

T5e co)p#te! eD#ip)ent :ill 8e "efine" 8< !efe!ence eit5e! to & p&!tic#l&! t<pe of co)p#te! o! to & "esi*n&te" )&c5ine?
specifie" 8< 8ot5 t<pe &n" se!i&l n#)8e!9
$
In t5e c&se of 8espo>e soft:&!e o! & t&ilo!e" p&c>&*e t5e!e :ill no!)&ll< 8e & "et&ile" specific&tion :5ic5 s5o#l" 8e #se" &s t5e
tec5nic&l 8&seline9 T5e specific&tion fo! &n ;off t5e s5elf/ p&c>&*e :ill no!)&ll< 8e "esc!i8e" in t5e #se! "oc#)ent&tion9
(
T5is s5o#l" 8e )o"ifie" if #se is to 8e pe!)itte" o#tsi"e t5e Unite" Ain*"o)9
+
T5e s#**este" :o!"in* s5o#l" 8e !et&ine" if t5e s#pplie! is to 8e co))itte" to "eli'e!< 8< & specific "&te9
,
T5is s5o#l" 8e "elete" if no inst&ll&tion "&te is s#pplie"9
1
T5e :5ole sentence s5o#l" 8e "elete" if note + &8o'e &pplies9
2
T5e Sc5e"#le s5o#l" set o#t in "et&il t5e p!oce"#!es &n" ti)et&8le fo!:
H&I t5e p!ep&!&tion &n" &pp!o'&l of test "&t& &n" e6pecte" !es#lts? &n" t5e test c!ite!i& to t5e e6tent t5ese c!ite!i& &!e not
&*!ee" p!io! to cont!&ct si*n&t#!eJ
H8I &ccept&nce tests? incl#"in* !esponsi8ilities fo! con"#ctin* &n" :itnessin* t5e tests9
3
An e6&)ple of t5is )&< 8e :5e!e t5e soft:&!e is 8espo>e soft:&!e o! & t&ilo!e" p&c>&*e :5ic5 5&s 8een teste" &n" &ccepte"
#n"e! & sep&!&te soft:&!e "e'elop)ent &*!ee)ent9
14
T5is -o!) co'e!s t5e #se of t5e soft:&!e on & sin*le co)p#te! &n" "oes not pe!)it &n< net:o!> #s&*e9 T5is !est!iction s5o#l" 8e
"elete" :5e!e net:o!> #s&*e is pe!)itte": see f#!t5e! P&!&*!&p5 $ F+$2G &nte9
11
See t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s 3,AH1IHcI &s inse!te" 8< t5e Cop<!i*5t HCo)p#te! P!o*!&)sI Re*#l&tions
133K$$$ !e* 11 H11 .&ls8#!</s St&t#tes H(t5 E"nI COP7RIG.TI9
1
-o! t5e "efinition of ;&"&pt&tion/ see t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s 1H$IH&8I &s inse!te" 8< t5e Cop<!i*5t
HCo)p#te! P!o*!&)sI Re*#l&tions 133 !e* +HI9
1$
Rent&l of co)p#te! p!o*!&)s is &n &ct !est!icte" 8< cop<!i*5t: see t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s 12H$I &s
inse!te" 8< t5e Cop<!i*5t HCo)p#te! P!o*!&)sI Re*#l&tions 133 !e* (HI9
1(
As to 8&c> #p copies see P&!&*!&p5 $+ F+(1G &nte9
1+
See P&!&*!&p5 $4 note F+$,G &nte9
1,
As to "eco)pil&tion *ene!&ll< see P&!&*!&p5 $2 F+((G &nte9
11
As to @AT *ene!&ll< see -o!) 1 note 1+ F,12G &nte9
12
T5e #se! )&< :is5 to li)it p!ice inc!e&ses to & specifie" in"e6 o! :it5in *ene!&l p!ice inc!e&ses &pplic&8le to &ll #se!s9
13
T5e &ccept&8ilit< &n" i)plic&tions of t5is !i*5t nee" to 8e consi"e!e" c&!ef#ll< 8< t5e #se!9
4
T5is cl&#se s5o#l" 8e "elete" if 8espo>e soft:&!e speci&ll< :!itten fo! t5e licensee constit#tes t5e license" )&te!i&ls9
1
See t5e Cons#)e! P!otection Act 1321 s 1 H$3 .&ls8#!</s St&t#tes H(t5 E"nI SALE O- GOODS AND CONSUMER PROTECTIONIJ
&n" see &lso R&n&l" Ro8e!tson Consumer $rotection "ct 9:;< an Computer %ase $roucts in T5e Co)p#te! L&: &n"
Sec#!it< Repo!t 1322 @ol $ Iss#e +9

As to li)it&tion of li&8ilit< *ene!&ll< see P&!&*!&p5 (+ F++3G &nte9

$
T5is in"e)nit< is necess&!< if t5e s#pplie! !eD#i!es p!otection &*&inst t5i!" p&!t< cl&i)s9
(
So)e soft:&!e "e'elope!s &!e no: !el#ct&nt to *i'e &n< p&tent inf!in*e)ent in"e)nit< &*&inst t5e 8&c>*!o#n" of & t!en"
to:&!"s p&tentin* soft:&!e &n" #nce!t&inties &8o#t t5e scope of )&n< soft:&!e !el&te" p&tents9
+
T5e &pp!op!i&te :o!"in* s5o#l" 8e #se" "epen"in* on :5et5e! & fi6e" te!) o! & pe!io"ic licence pe!io" is "esi!e": see f#!t5e!
P&!&*!&p5 ( F+(3G &nte9
,
See note + &8o'e9
1
See note 2 &8o'e9
[2(02]
!
S+rin< 2rap soft2are licence a%reementEsin%le ser prodct
P/,AS, 4,A' 6FIS CA4,F5//7 B,F94, 795 9P,; 6F, 'ISC PACCA:,
7OUR RIG.T TO USE T.IS SO-T=ARE PRODUCT IS SUBJECT TO T.E TERMS SET OUT IN T.IS
LICENCE AGREEMENT9 OPENING T.E DISA PACAAGE INDICATES 7OUR ACCEPTANCE O- T.ESE
TERMS9 I- 7OU DO NOT ACCEPT OR UNDERSTAND T.EM? 7OU S.OULD PROMPTL7 RETURN T.E
UNOPENED DISA PACAAGE AND T.E REMAINDER O- T.IS PRODUCT UNUSED AND INTACT TO 7OUR
SUPPLIER TOGET.ER =IT. PROO- O- PURC.ASE -OR A -ULL RE-UND
1
9
NOTE: TEC.NICAL SUPPORT AS =ELL AS NOTI-ICATION O- UPGRADES IS ONL7 PRO@IDED TO
USERS =.O SIGN AND RETURN T.E COMPLETED REGISTRATION CARD

9
[2(0!]
1 :4A;6 9F /IC,;C,
Un"e! cop<!i*5t l&: <o# &!e not pe!)itte" to inst&ll o! !#n t5e soft:&!e p!o"#ct H;t5e Soft:&!e/I o! #se t5e #se!
)&n#&ls &n" ot5e! "oc#)ent&tion H;t5e M&n#&ls/I s#pplie" to <o# :it5o#t t5e pe!)ission of (full name of owner) H;t5e
O:ne!/I
$
9 In consi"e!&tion of <o#! &*!ee)ent to t5e te!)s of t5is &*!ee)ent t5e O:ne! *!&nts <o#? t5e in"i'i"#&l o!
entit< :5ose n&)e &n" &""!ess &ppe&!s on t5e Re*ist!&tion C&!" co)plete" fo! t5is cop< of t5e Soft:&!e? & non-
e6cl#si'e !i*5t H;t5e Licence/I to inst&ll &n" !#n t5e Soft:&!e &n" #se t5e M&n#&ls &s pe!)itte" 8< t5is A*!ee)ent9 All
!efe!ences to t5e Soft:&!e )e&n t5e o8%ect co"e onl< of t5e p!o*!&)HsI co)p!isin* t5e Soft:&!e9
[2(0$]
7OU ARE PERMITTED TO:
191 #se t5e Soft:&!e &n" M&n#&ls in connection :it5 & sin*le co)p#te!
(
Eif <o# :is5 to #se t5e Soft:&!e on )o!e
t5&n one co)p#te!? <o# )#st o8t&in & sep&!&te licence fo! &not5e! cop< of t5e Soft:&!eJ
19 lo&" t5e Soft:&!e &n" #se it onl< on & sin*le co)p#te! :5ic5 is #n"e! <o#! cont!olJ
19$ t!&nsfe! t5e Soft:&!e f!o) one co)p#te! to &not5e! p!o'i"e" t5&t t5e Soft:&!e is inst&lle" &n" #se" on onl<
one co)p#te! &t & ti)e
+
J
19( )&>e & 8&c>-#p cop< of t5e Soft:&!e in s#ppo!t of <o#! pe!)itte" #se of t5e Soft:&!e p!o'i"e" <o# l&8el t5e
8&c>-#p cop< :it5 t5e O:ne!/s cop<!i*5t noticeE&n< ot5e! copies of t5e :5ole o! &n< p&!t of t5e Soft:&!e
&!e #nl&:f#lJ
19+ #se t5e Soft:&!e fo! <o#! pe!son&l #se o! in <o#! 8#siness o! p!ofessionEpe!)ittin* #n&#t5o!ise" &ccess to?
cop<in* o! #se of t5e Soft:&!e &n" M&n#&ls is & 8!e&c5 of t5is A*!ee)entJ
19, t!&nsfe! t5e Soft:&!e &n" M&n#&ls &n" <o#! Licence on & pe!)&nent 8&sis to &not5e! pe!son onl< if t5&t
pe!son &*!ees to &ccept t5e te!)s of t5is A*!ee)ent &n" <o# eit5e! t!&nsfe! &ll copies Hincl#"in* t5e )ost
!ecent #p"&te &n" &ll p!io! 'e!sionsI to t5&t pe!son o! "est!o< &n< copies not t!&nsfe!!e"9 If <o# t!&nsfe!
possession of &n< cop< of t5e Soft:&!e to &not5e! pe!son? <o#! Licence is &#to)&tic&ll< te!)in&te"
,
9
[2(05]
7OU MA7 NOT NOR PERMIT OT.ERS TO
1
:
191 #se? cop< o! t!&nsfe! t5e Soft:&!e e6cept &s pe!)itte" 8< t5is A*!ee)entJ
192 "ist!i8#te? !ent? lo&n? le&se? s#8-licence o! ot5e!:ise "e&l in t5e Soft:&!e &n" M&n#&lsJ
193 cop< t5e M&n#&ls in &n< )&nne!J
1914 &lte!? &"&pt? )e!*e? )o"if< o! t!&nsl&te t5e Soft:&!e o! t5e M&n#&ls in &n< :&< fo! &n< p#!pose? incl#"in*?
:it5o#t li)it&tion? fo! e!!o! co!!ectionJ
1911 !e'e!se-en*inee!? "is&sse)8le o! "eco)pile t5e Soft:&!e e6cept t5&t <o# )&< "eco)pile t5e Soft:&!e onl< to
t5e e6tent pe!)issi8le 8< l&: :5e!e t5is is in"ispens&8le to o8t&in t5e info!)&tion necess&!< to &c5ie'e t5e
inte!ope!&8ilit< of &n in"epen"entl< c!e&te" p!o*!&) :it5 t5e Soft:&!e o! :it5 &not5e! p!o*!&) &n" s#c5
info!)&tion is not !e&"il< &'&il&8le f!o) t5e O:ne! o! else:5e!e
2
J
191 !e)o'e? c5&n*e o! o8sc#!e &n< p!o"#ct i"entific&tion o! notices of p!op!iet&!< !i*5ts &n" !est!ictions on o! in
t5e Soft:&!e &n" M&n#&ls9
If t5e p&c>&*e cont&ins 8ot5 $T &n" +T "is>s? t5en <o# )&< #se onl< one set9 7o# )&< not lo&n? !ent? sell? s#8-licence o!
ot5e!:ise t!&nsfe! t5e ot5e! set e6cept &s & pe!)&nent t!&nsfe! in &cco!"&nce :it5 t5is A*!ee)ent
3
9
[2(0&]
2 6,4@ A;' 6,4@I;A6I9;
91 T5e Licence :ill [8e fo! [+] <e&!s #nless te!)in&te" e&!lie! or contin#e #ntil te!)in&te"]9 7o# )&< te!)in&te
it &t &n< ti)e 8< "est!o<in* t5e Soft:&!e &n" M&n#&ls to*et5e! :it5 &ll copies in &n< fo!)9
9 7o#! Licence to #se t5e Soft:&!e &n" M&n#&ls :ill te!)in&te &#to)&tic&ll< if <o# f&il to co)pl< :it5 &n<
te!) of t5is A*!ee)ent9 T5e Licence :ill &lso te!)in&te :it5o#t f#!t5e! &ction o! notice 8< t5e O:ne! if <o#
8eco)e 8&n>!#pt? *o into liD#i"&tion? s#ffe! o! )&>e &n< :in"in* #p petition? )&>e &n &!!&n*e)ent :it5
<o#! c!e"ito!s? 5&'e &n &")inist!&to!? &")inist!&ti'e !ecei'e! o! !ecei'e! &ppointe" o! s#ffe! o! file &n<
si)il&! &ction in conseD#ence of "e8t9
9$ Upon te!)in&tion of t5e Licence fo! &n< !e&son <o# :ill "est!o< t5e Soft:&!e &n" M&n#&ls to*et5e! :it5 &ll
copies in &n< fo!)? incl#"in* copies on <o#! 5&!" &n" 8&c>-#p "is>s9 An< #se of &n< copies of t5e Soft:&!e
o! M&n#&ls &fte! te!)in&tion of t5e Licence is #nl&:f#l9
[2(0(]
! /td 8A44A;67
T5e O:ne! :&!!&nts onl< to <o# &s t5e o!i*in&l licensee? t5&t:
$91 t5e Soft:&!e :5en #se" p!ope!l< :ill p!o'i"e t5e f#nctions &n" f&cilities [&n" :ill pe!fo!) s#8st&nti&ll<] &s
"esc!i8e" in t5e #se! )&n#&l s#pplie" fo! t5e Soft:&!eJ &n"
$9 t5e )e"i& on :5ic5 t5e Soft:&!e is !eco!"e" :ill 8e f!ee f!o) "efects in )&te!i&l &n" :o!>)&ns5ip #n"e!
no!)&l #se
14
9
T5e O:ne!/s enti!e li&8ilit< &n" <o#! e6cl#si'e !e)e"< #n"e! t5e :&!!&nties *i'en in t5is section $ :ill 8e? &t t5e
O:ne!/s option to eit5e!:
$9$ !ep&i! o! !epl&ce t5e Soft:&!e o! )e"i& :5ic5 "oes not confo!) :it5 t5e :&!!&nt< o!
$9( !ef#n" t5e p!ice p&i" fo! t5e Soft:&!e &n" te!)in&te t5e Licence9
T5is !e)e"< is s#8%ect to t5e !et#!n of t5e Soft:&!e :it5 & cop< of <o#! p&<)ent !eceipt to [<o#! s#pplie! or t5e
O:ne!] not l&te! t5&n [+] "&<s &fte! t5e en" of & pe!io" of [$4] "&<s
11
f!o) t5e "&te of <o#! !eceipt of t5e Soft:&!e9
[2(0)]
$ ,GC/5SI9; 9F 96F,4 8A44A;6I,S
,-cept for t+e e-press 2arranties in section ! t+e 92ner and its sppliers ma<e and yo recei#e no ot+er
2arranties> conditions or representations> e-press or implied> stattory or ot+er2ise> and 2it+ot limitation t+e
implied terms of merc+anta0ility and fitness for a particlar prpose are e-clded1 6+e 92ner does not 2arrant
t+at t+e operation of t+e Soft2are 2ill 0e error free or ninterrpted1 It is yor responsi0ility to ensre t+at t+e
Soft2are is sita0le for yor needs and t+e entire ris< as to t+e performance and reslts of t+e Soft2are and
@anals is assmed 0y yo1
[2(0*]
5 'ISC/AI@,4
1
+91 In no e#ent 2ill eit+er t+e 92ner or its sppliers 0e lia0le for any direct> conseDential> incidental> or
special dama%e or loss of any <ind (incldin% 2it+ot limitation loss of profits> loss of contracts>
0siness interrptions> loss of or corrption to data) +o2e#er cased and 2+et+er arisin% nder
contract> tort> incldin% ne%li%ence or ot+er2ise1
+9 If any e-clsion> disclaimer or ot+er pro#ision contained in t+is A%reement is +eld in#alid for any
reason and t+e 92ner 0ecomes lia0le for loss or dama%e t+at cold ot+er2ise 0e limited> sc+ lia0ility>
2+et+er in contract> ne%li%ence or ot+er2ise> 2ill not e-ceed t+e amont actally paid 0y yo for t+e
Soft2are1
+9$ T5e O:ne! "oes not e6cl#"e o! li)it li&8ilit< fo!
+9$91 "e&t5 o! pe!son&l in%#!< !es#ltin* f!o) &n &ct o! ne*li*ence of t5e O:ne! [o!
+9$9 "&)&*e c&#se" 8< & "efect in t5e Soft:&!e :it5in t5e )e&nin* of t5e Cons#)e! P!otection Act
1321 P&!t I
1$
]9
+9( 7o# &c>no:le"*e t5&t t5e &lloc&tion of !is> in t5is A*!ee)ent !eflects t5e p!ice p&i" fo! t5e Soft:&!e &n" &lso
t5e f&ct t5&t it is not :it5in t5e O:ne!/s cont!ol 5o: &n" fo! :5&t p#!poses t5e Soft:&!e is #se" 8< <o#9
[2(10]
& :,;,4A/
,91 T5is A*!ee)ent is t5e enti!e &*!ee)ent 8et:een <o# &n" t5e O:ne! &n" s#pe!se"es &n< ot5e! o!&l o! :!itten
co))#nic&tions? &*!ee)ents o! !ep!esent&tions :it5 !espect to t5e Soft:&!e &n" M&n#&ls9
,9 Not5in* in t5is A*!ee)ent :ill &ffect t5e st&t#to!< !i*5ts of & cons#)e! in ;cons#)e! t!&ns&ctions/ #n"e! &n<
&pplic&8le st&t#te
1(
9
,9$ If &n< p&!t of t5is A*!ee)ent is 5el" 8< & co#!t of co)petent %#!is"iction to 8e #nenfo!ce&8le t5e '&li"it< of
t5e !e)&in"e! of t5e A*!ee)ent :ill not 8e &ffecte"9
,9( T5is A*!ee)ent is *o'e!ne" 8< t5e l&:s of En*l&n" &n" =&les9
,9+ S5o#l" <o# 5&'e &n< D#estions conce!nin* t5is A*!ee)ent ple&se cont&ct (gi#e etails)9
[2(11]
1
T5is notice s5o#l" &lso 8e p!inte" on t5e o#tsi"e of t5e p&c>&*in* cont&inin* t5e soft:&!e p!o"#ct9 T5is :ill p#t c#sto)e!s on
notice 8efo!e t5e< open t5e p&c>&*e cont&inin* t5e soft:&!e &n" "oc#)ent&tion9 As to s5!in> :!&p licences *ene!&ll< see
P&!&*!&p5 ($ F++4G et seD &nte9

T5e c#sto)e!/s !et#!n of & si*ne" !e*ist!&tion c&!" :ill p!o'i"e :!itten confi!)&tion of t5e c#sto)e!/s &ccept&nce of t5e licence
te!)s? t5e!e8< !e"#cin* t5e #nenfo!ce&8ilit< !is>9 T5is notice is "esi*ne" to enco#!&*e c#sto)e!s to co)plete &n" !et#!n t5e
!e*ist!&tion c&!"9
$
T5e f#ll n&)e of t5e cop<!i*5t o:ne! of t5e soft:&!e p!o"#ct s5o#l" 8e specifie" to*et5e! :it5 &n &88!e'i&te" n&)e9
(
T5is -o!) &llo:s inst&ll&tion &n" #se onl< on & sin*le st&n"-&lone co)p#te!9 Ot5e! options incl#"e )#ltiple inst&ll&tion &n" #se
on & specifie" n#)8e! of co)p#te!s o! net:o!> #s&*e: see f#!t5e! P&!&*!&p5 $ F+$2G &nte9
+
T5is :o#l" pe!)it t5e soft:&!e to 8e inst&lle" on &not5e! co)p#te! e* & 5o)e co)p#te!? p!o'i"e" t5e soft:&!e is not #se" on
8ot5 t5e office &n" 5o)e co)p#te! &t t5e s&)e ti)e9
,
Onl< t!&nsfe! of t5e soft:&!e on & pe!)&nent 8&sis is pe!)itte"J & te)po!&!< t!&nsfe! !eD#i!es t5e soft:&!e o:ne!/s consent9
1
T5is section 5i*5li*5ts p&!tic#l&! t<pes of con"#ct in !el&tion to t5e soft:&!e :5ic5 &!e p!o5i8ite"9
2
As to "eco)pil&tion *ene!&ll< see P&!&*!&p5 $2 F+((G &nte9
3
So)e soft:&!e p&c>&*es incl#"e $T &n" +T "is>ettes9 T5is &llo:s t5e #se! t5e fle6i8ilit< of #sin* t5e soft:&!e in & '&!iet< of
co)p#te!s9 T5e effect of t5is cl&#se is t5&t 8ot5 sets &!e t!e&te" &s one cop< &n" t5e!e is no !i*5t to inst&ll one set on &n
&""ition&l co)p#te! o! t!&nsfe! one set sep&!&tel< f!o) t5e ot5e!9
14
T5is -o!) cont&ins & :&!!&nt< in !espect of 8ot5 t5e )e"i& &n" f#nction&lit< &n" o! pe!fo!)&nce of t5e soft:&!e9 So)e soft:&!e
o:ne!s li)it t5e :&!!&nt< to t5e )e"i&? :5ic5 )e&ns t5e soft:&!e is s#pplie" on &n ;&s is/ 8&sis9
11
T5is pe!io" )&< !&n*e f!o) $4 "&<s to 1 )ont5s? o! possi8l< lon*e!9
1
As to "iscl&i)e!s *ene!&ll< see P&!&*!&p5 1+ F+11G et seD &nte9
1$
See t5e Cons#)e! P!otection Act 1321 s 1 H$3 .&ls8#!</s St&t#tes H(t5 E"nI SALE O- GOODS AND CONSUMER PROTECTIONI?
&n" 'ol $( SALE O- GOODS P&!&*!&p5 ,9+ F(,3G9
1(
=5e!e t5e soft:&!e is of & t<pe no!)&ll< s#pplie" fo! p!i'&te #se? t5e s#ppl< of t5e soft:&!e )&< constit#te & cons#)e!
t!&ns&ction fo! t5e p#!poses of t5e Cons#)e! T!&ns&ctions HRest!ictions on St&te)entsI O!"e! 131,K121$ &s &)en"e": see 'ol $(
SALE O- GOODS P&!&*!&p5 +,91 F(+$G9
[2(12]
$
Soft2are de#elopment a%reement
1
INDER O- CLAUSES
[2(1!]
P&*e
1 DE-INITIONS
SCOPE O- PROJECT
$ C.ANGE CONTROL
( CUSTOMER/S RESPONSIBILITIES
+ PROGRESS MEETINGS
[, PA7MENT PRO@ISIONSEfi6e" p!ice 'e!sion]
[, PA7MENT PRO@ISIONSEti)e &n" )&te!i&ls 'e!sion]
1 DE@ELOPMENT .ARD=ARE
2 SO-T=AREKDOCUMENTATION
3 PROJECT PLAN AND MILESTONES
14 ACCEPTANCE TESTS
[11 O=NERS.IPE!i*5ts !et&ine" 8< Cont!&cto!]
[11 O=NERS.IPE!i*5ts 'est in C#sto)e!]
1 =ARRANTIES
1$ DE-ECTS =ARRANT7
1( LIMITATION O- LIABILIT7
1+ INDEMNIT7
1, CON-IDENTIALIT7
11 PERSONNEL
12 NON-SOLICITATION
13 TERMINATION
4 -ORCE MAJEURE
1 NOTICES
=AI@ER
$ SE@ERABILIT7
( ORDER O- PRECEDENCE
+ =.OLE AGREEMENT
, DISPUTE RESOLUTION
1 GO@ERNING LA=
LIST O- SC.EDULES
T.IS AGREEMENT is )&"e t5e SS "&< of SSS
BET=EEN:
H1I (customer) :5ose [!e*iste!e" office or p!incip&l pl&ce of 8#siness] is &t (aress) H;t5e C#sto)e!/I &n"
HI (contractor) :5ose [!e*iste!e" office or p!incip&l pl&ce of 8#siness] is &t (aress) H;t5e Cont!&cto!/I
[2(1$]
NO= IT IS AGREED &s follo:s:
1 'efinitions
In t5is &*!ee)ent #nless inconsistent :it5 t5e conte6t o! ot5e!:ise specifie" t5e follo:in* "efinitions :ill &ppl<:
191 ;Accept&nce D&te/ )e&ns t5e "&te on :5ic5 t5e Soft:&!e is &ccepte" o! "ee)e" to 8e &ccepte" 8< t5e
C#sto)e! p#!s#&nt to cl&#se 149
19 ;Accept&nce Tests/ )e&ns t5e tests "esc!i8e" in cl&#se 149
19$ ;A*!ee)ent/ )e&ns t5ese te!)s &n" t5e Sc5e"#les to t5e)9
[19( ;C5&!*es/ )e&ns t5e fee !&tes &n" c5&!*es fo! t5e pe!sonnel &n" co)p#te! f&cilities !efe!!e" to in cl&#se ,]

9
[19+ ;Cont!&ct P!ice/ )e&ns t5e tot&l net p!ice p&<&8le fo! t5e P!o%ect e6cl#"in* t&6es set o#t in Sc5e"#le +]
$
9
19, ;Deli'e!&8leHsI/ )e&ns t5e Soft:&!e &n" t5e Doc#)ent&tion9
191 ;De'elop)ent .&!":&!e/ )e&ns t5e co)p#te! eD#ip)ent :5ic5 :ill 8e #se" to "e'elop t5e [Bespo>e]
Soft:&!e &s specifie" in Sc5e"#le ,9
192 ;Doc#)ent&tion/ )e&ns t5ose ope!&tin* )&n#&ls &n" ot5e! tec5nic&l specific&tions &n" "oc#)ents to 8e
s#pplie" 8< t5e Cont!&cto! &s liste" in Sc5e"#le 9
193 ;ED#ip)ent/ )e&ns t5e C#sto)e!/s co)p#te! eD#ip)ent &n" ope!&tin* s<ste) &s liste" in Sc5e"#le $9
1914 ;Inst&ll&tion Site/ )e&ns t5e loc&tion "esi*n&te" in Sc5e"#le ( :5e!e t5e ED#ip)ent is inst&lle"9
1911 ;Milestone/ )e&ns &s !e*&!"s &n< of t5e Cont!&cto!/s o8li*&tions to "eli'e! &n< of t5e Deli'e!&8les o! to
pe!fo!) &n< p&!t of t5e P!o%ect )e&ns t5e !ele'&nt "&te o! st&*e set o#t in t5e P!o%ect Pl&n &n"Ko! &n< ot5e!
Sc5e"#le conce!ne"9
191 ;Pe!sonnel/ )e&ns &n< in"i'i"#&l incl#"in* e)plo<ees of & t5i!" p&!t< p!o'i"e" 8< t5e Cont!&cto! to pe!fo!)
t5e P!o%ect [incl#"in* t5ose specifie" in Sc5e"#le 11]
(
9
191$ ;P5&se/ )e&ns & p5&se o! st&*e of t5e P!o%ect &s specifie" in t5e P!o%ect Pl&n9
191( ;P!o%ect/ )e&ns t5e Deli'e!&8les to 8e s#pplie" &n" &ll se!'ices to 8e p!o'i"e" 8< t5e Cont!&cto! #n"e! t5is
A*!ee)ent9
191+ ;P!o%ect Pl&n/ )e&ns t5e pl&n "et&ilin* t5e i)ple)ent&tion &cti'ities &n" ti)et&8le fo! t5e P!o%ect &s set o#t in
Sc5e"#le 1 &s &)en"e" f!o) ti)e to ti)e in &cco!"&nce :it5 t5is A*!ee)ent9
[191, ;P!op!iet&!< Soft:&!e/ )e&ns t5e p!e-e6istin* co)p#te! p!o*!&)s !efe!!e" to in cl&#se 119 &n" specifie" in
Sc5e"#le 1]
+
9
1911 ;Soft:&!e/ )e&ns t5e co)p#te! p!o*!&)s to 8e "e'elope" 8< t5e Cont!&cto! specific&ll< fo! t5e C#sto)e!
#n"e! t5is A*!ee)ent H;t5e Bespo>e Soft:&!e/I &s "esc!i8e" in t5e Specific&tion [&n" t5e P!op!iet&!<
Soft:&!e specifie" in Sc5e"#le 1]
,
9
1912 ;Specific&tion/ )e&ns t5e specific&tion of t5e Soft:&!e "esc!i8in* t5e inten"e" f#nctions &n" f&cilities fo! t5e
Soft:&!e &s set o#t in t5e Specific&tion &tt&c5e" &s Sc5e"#le 19
1913 ;S#8-Cont!&cto!/ )e&ns &n< pe!son? fi!) o! co)p&n< Hot5e! t5&n t5e Cont!&cto!I to :5o) is s#8-cont!&cte"
&n< p&!t of t5e P!o%ect9
[2(15]
2 Scope of pro"ect
91 T5e Cont!&cto! &*!ees to:
9191 "esi*n &n" :!ite t5e [Bespo>e] Soft:&!e in t5e p!o*!&))in* l&n*#&*e &ll &s "esc!i8e" in t5e
Specific&tionJ
919 "eli'e! &n" inst&ll t5e Soft:&!e on t5e ED#ip)ent &t t5e Inst&ll&tion SiteJ
919$ s#ppl< t5e Doc#)ent&tionJ
919( &ssist t5e C#sto)e! "#!in* t5e pe!io" of t5e Accept&nce Tests in &cco!"&nce :it5 cl&#se 14J
919+ p!o'i"e t!&inin* in &cco!"&nce :it5 t5e t!&inin* pl&n set o#t in Sc5e"#le 2J
[919, p!o'i"e s#ppo!t &n" )&inten&nce of t5e [Bespo>e]
1
Soft:&!e [&n" t5e P!op!iet&!< Soft:&!e]
2
in
&cco!"&nce :it5 cl&#se 29$ :it5 effect f!o) t5e Accept&nce D&te]
3
J
&ll in &cco!"&nce :it5 &n" s#8%ect to t5e te!)s of t5is A*!ee)ent9
9 T5e Cont!&cto! &c>no:le"*es t5&t t5e Soft:&!e is to 8e #se" 8< t5e C#sto)e! in con%#nction :it5 t5e
ED#ip)ent9 T5e Cont!&cto! &c>no:le"*es t5&t it 5&s 8een s#pplie" :it5 s#fficient info!)&tion &8o#t [t5e
Specific&tion &n"] t5e ED#ip)ent &n" t5&t it 5&s )&"e &ll &pp!op!i&te enD#i!ies to en&8le it to #n"e!t&>e t5e
P!o%ect in &cco!"&nce :it5 t5is A*!ee)ent9 T5e Cont!&cto! :ill neit5e! 8e entitle" to &n< &""ition&l p&<)ent
no! e6c#se" f!o) &n< o8li*&tion o! li&8ilit< #n"e! t5is A*!ee)ent 8ec&#se of &n< )isinte!p!et&tion 8< t5e
Cont!&cto! of &n< f&ct !el&tin* to t5e f#nctions? f&cilities &n" c&p&8ilities of t5e ED#ip)ent o! &n< p&!t of
t5e)9 T5e Cont!&cto! :ill p!o)ptl< 8!in* to t5e &ttention of t5e C#sto)e!/s p!o%ect !ep!esent&ti'e &n< )&tte!
:5ic5 is not &"eD#&tel< specifie" o! "efine" in t5e Specific&tion &n" &n< ot5e! !ele'&nt specific&tion o!
"oc#)ent
14
9
[2(1&]
9$ T5e Cont!&cto! )&< not e)plo< S#8-Cont!&cto!s fo! c&!!<in* o#t &n< p&!t of t5e P!o%ect e6cept :it5 t5e
C#sto)e!/s p!io! :!itten &pp!o'&l H:5ic5 :ill not 8e #n!e&son&8l< :it55el" o! "el&<e"I9 T5e Cont!&cto! :ill
not 8e !elie'e" of &n< of its o8li*&tions #n"e! t5is A*!ee)ent 8< ente!in* into &n< s#8-cont!&ct fo! t5e
pe!fo!)&nce of &n< p&!t of t5e P!o%ect &n" :ill &t &ll ti)es !e)&in p!i)&!il< !esponsi8le &n" li&8le to t5e
C#sto)e! fo! t5e con"#ct of t5e S#8-Cont!&cto!s9
9( All Deli'e!&8les :ill 8e p!o"#ce" to t5e &pp!op!i&te st&n"&!"s of t5e Cont!&cto! #nless ot5e!:ise specifie" in
t5e Specific&tion9
9+ T5e Cont!&cto! #n"e!t&>es to c&!!< o#t t5e P!o%ect :it5 !e&son&8le c&!e &n" s>ill #sin* &pp!op!i&tel<
D#&lifie" &n" e6pe!ience" Pe!sonnel9
[2(1(]
! C+an%e control
$91 At &n< ti)e p!io! to t5e Accept&nce D&te t5e Cont!&cto! )&< in :!itin* !eco))en" &n" t5e C#sto)e! )&< in
:!itin* !eD#est f!o) ti)e to ti)e c5&n*es to &n< p&!t of t5e P!o%ect9
$9 T5e Cont!&cto! :ill notif< t5e C#sto)e! in :!itin* :it5in [+] :o!>in* "&<s of !eceipt of t5e c5&n*e !eD#est
o! t5e )&>in* of t5e c5&n*e !eco))en"&tion of t5e ti)e &n" cost nee"e" to in'esti*&te t5e i)plic&tions fo!
t5is A*!ee)ent of i)ple)entin* t5e p!opose" c5&n*e9 T5e in'esti*&tion :ill 8e c&!!ie" o#t onl< on t5e
C#sto)e!/s p!io! :!itten inst!#ction9
$9$ -ollo:in* t5e in'esti*&tion Hif &n<I t5e Cont!&cto! :ill *i'e & :!itten [D#ot&tion or esti)&te] H'&li" fo! not
less t5&n [$4] "&<s f!o) t5e "&te it is *i'en to t5e C#sto)e!I s5o:in* t5e inc!e&se o! "ec!e&se in t5e Cont!&ct
P!ice &n" &n< !el&te" effect on ot5e! cont!&ct )&tte!s? incl#"in* t5e P!o%ect Pl&n &n" t5e p&<)ent Sc5e"#le
s5o#l" t5e p!opose" c5&n*e 8e i)ple)ente"9 T5e Cont!&cto! :ill #se &ll !e&son&8le en"e&'o#!s to ens#!e t5&t
its [D#ot&tion or esti)&te] is *i'en :it5in [14] :o!>in* "&<s Ho! s#c5 lon*e! pe!io" &s )&< 8e &*!ee"I of
!eceipt 8< t5e Cont!&cto! of & :!itten inst!#ction to in'esti*&te t5e i)plic&tions of t5e p!opose" c5&n*e9
$9( S5o#l" t5e C#sto)e! :is5 to p!ocee" :it5 t5e p!opose" c5&n*e? it :ill inst!#ct t5e Cont!&cto! in :!itin* of
its :is5 &s soon &s !e&son&8l< p!&ctic&8le &fte! !eceipt of t5e :!itten [D#ot&tion or esti)&te] 8#t not l&te! t5&n
[14] :o!>in* "&<s Ho! s#c5 lon*e! pe!io" &s )&< 8e &*!ee"I of !eceipt of t5e :!itten [D#ot&tion or esti)&te]9
T5ose p&!ts of t5is A*!ee)ent &ffecte" 8< t5e c5&n*e :ill t5en 8e "ee)e" to 8e )o"ifie" &cco!"in*l<9 T5e
Cont!&cto! :ill &s soon &s !e&son&8l< p!&ctic&8le inco!po!&te t5e c5&n*e in t5e P!o%ect Pl&n &n" in &n< ot5e!
"oc#)ent&tion :5e!e t5e c5&n*e c&lls fo! )o"ific&tion &n" :ill *i'e !e'ise" copies of t5e P!o%ect Pl&n &n"
"oc#)ent&tion to t5e C#sto)e!9
$9+ Until &n< c5&n*e is fo!)&ll< &*!ee" 8et:een t5e Cont!&cto! &n" t5e C#sto)e! t5e Cont!&cto! :ill contin#e to
pe!fo!) &n" 8e p&i" fo! t5e P!o%ect &s if t5e c5&n*e 5&" not 8een p!opose"9
$9, T5e Cont!&cto! )&< )&>e & !e&son&8le c5&!*e fo! in'esti*&tin* & p!opose" c5&n*e &n" p!ep&!in* & [D#ot&tion
or esti)&te] fo! t5&t c5&n*e? :5et5e! o! not t5e p!opose" c5&n*e is s#8seD#entl< i)ple)ente"9
[2(1)]
$ Cstomer.s responsi0ilities
(91 T5e C#sto)e! :ill p!o'i"e t5e Cont!&cto! :it5 s#c5 info!)&tion &s it )&< !e&son&8l< nee" conce!nin* t5e
C#sto)e!/s ope!&tions &n" &ns:e!s to D#e!ies? "ecisions &n" &pp!o'&ls :5ic5 )&< 8e !e&son&8l< necess&!<
fo! t5e Cont!&cto! &n" its S#8-Cont!&cto!s to #n"e!t&>e t5e P!o%ect9 T5e C#sto)e! is !esponsi8le fo! ens#!in*
t5&t s#c5 info!)&tion &n" &ns:e!s &!e &cc#!&te &n" co)plete9
(9 T5e C#sto)e! :ill p!o'i"e f!ee of c5&!*e t5e follo:in* f&cilities to t5e Pe!sonnel t5!o#*5o#t t5e C#sto)e!/s
no!)&l 8#siness 5o#!s &n" &t s#c5 ot5e! ti)es &s t5e C#sto)e! &#t5o!ises &fte! !e&son&8le p!io! notice f!o)
t5e Cont!&cto! Hs#c5 &#t5o!is&tion not to 8e #n!e&son&8l< :it55el" o! "el&<e"I:
(991 &ccess to &n" #se of t5e ED#ip)ent [&n" t5e De'elop)ent .&!":&!e]
11
J
(99 &ccess to t5e C#sto)e!/s e)plo<ees &n" t5e Inst&ll&tion SiteJ
(99$ &ll elect!ic po:e!? li*5tin*? 5e&tin* &n" &i! con"itionin* &t t5e Inst&ll&tion Site !e&son&8l< nee"e"
8< t5e Cont!&cto! to pe!fo!) t5e P!o%ectJ
(99( to t5e e6tent t5e Pe!sonnel nee" to :o!> on t5e C#sto)e!/s p!e)ises? office sp&ce !e&"il<
&ccessi8le to t5e ED#ip)ent [&n" t5e De'elop)ent .&!":&!e] :5ic5 is s#it&8le fo! t5is p#!pose
&n" t5e p!o'ision of no!)&l office se!'ices? incl#"in* fi!st &i"? p5otocop<in*? telep5one &n"
f&csi)ile f&cilities H8#t e6cl#"in* &n< sec!et&!i&l s#ppo!t? t<pin* &n" p5otocop<in* f&cilities nee"e"
to p!o"#ce &n< Doc#)ent&tion fo! :5ic5 t5e Cont!&cto! is !esponsi8leI? &n" s#c5 f&cilities )&< 8e
#se" onl< fo! t5e p#!poses of t5e P!o%ect
(99+ co)petent ope!&to!s fo! t5e ED#ip)ent9
(9$ T5e C#sto)e! :ill 8e !esponsi8le fo! ens#!in* t5&t t5e ED#ip)ent [&n" t5e De'elop)ent .&!":&!e] is
p!ope!l< inst&lle" &n" is s#fficient &n" s#it&8le fo! its p#!pose &n" t5&t &n< &"%#st)ents :5ic5 )&< 8e
!eD#i!e" &!e c&!!ie" o#t e6pe"itio#sl<9 T5e C#sto)e! is !esponsi8le &t its o:n e6pense fo! t5e p!o)pt &n"
contin#in* &'&il&8ilit< to t5e Cont!&cto! of t5e ED#ip)ent [t5e De'elop)ent .&!":&!e] &n" &n< ot5e!
co)p#tin* f&cilities to 8e p!o'i"e" 8< t5e C#sto)e! in *oo" :o!>in* o!"e! t5!o#*5o#t t5e "#!&tion of t5e
P!o%ect9
(9( T5e C#sto)e! :ill ens#!e t5&t &ll soft:&!e ot5e! t5&n t5e Deli'e!&8les :5ic5 is #se" on t5e ED#ip)ent [&n"
t5e De'elop)ent .&!":&!e] is eit5e! t5e p!ope!t< of t5e C#sto)e! o! le*&ll< license" to t5e C#sto)e! &n"
t5&t t5e Cont!&cto! is pe!)itte" to #se s#c5 soft:&!e9
[2(1*]
5 Pro%ress meetin%s
+91 E&c5 p&!t< :ill &ppoint & senio! )e)8e! of its st&ff H;t5e P!o%ect Rep!esent&ti'e/I to &ct &s t5e p!incip&l point
of cont&ct fo! t5e p#!poses of t5e P!o%ect9
+9 T5e Cont!&cto! :ill p!o'i"e :!itten p!o*!ess !epo!ts &t s#c5 f!eD#encies &s :ill 8e &*!ee" f!o) ti)e to ti)e9
+9$ P!o*!ess )eetin*s to "isc#ss p!o*!ess !epo!ts &n" ot5e! !ele'&nt iss#es :ill 8e 5el" [:ee>l<]
1
o! &t s#c5
ot5e! f!eD#encies &s &*!ee" 8< t5e p&!ties9 Min#tes of t5ese )eetin*s :ill 8e t&>en 8< t5e C#sto)e! &n" sent
to t5e Cont!&cto! :it5in [+] :o!>in* "&<s of t5e )eetin* fo! t5e Cont!&cto!/s &pp!o'&l9 Onl< )in#tes so
&pp!o'e" :ill 8e t!e&te" &s &n &cc#!&te !eco!" of s#c5 )eetin*s9
[2(20]
[& Payment pro#isionsBfi-ed price #ersion
,91 T5e Cont!&ct P!ice fo! t5e P!o%ect is fi!) &n" fi6e" &n" :ill not 8e s#8%ect to &n< inc!e&se e6cept t5ose
inc!e&ses e6p!essl< &*!ee" 8< t5e C#sto)e! in :!itin* in &cco!"&nce :it5 t5is A*!ee)ent9 T5e &)o#nts?
)et5o" &n" ti)in* of p&<)ent of t5e Cont!&ct P!ice :ill 8e in &cco!"&nce :it5 Sc5e"#le +9
,9 P&<)ent :ill not 8e :it55el" 8ec&#se of )ino! "efects o! o)issions in t5e Soft:&!e :5ic5 "o not )&te!i&ll<
&ffect its #se9
,9$ All s#)s "#e #n"e! t5is A*!ee)ent :ill 8e p&i" 8< t5e C#sto)e! :it5in [$4] "&<s of t5e "&te of !eceipt of &
co!!ect in'oice o! 8< t5e "#e "&te specifie" in Sc5e"#le + :5ic5e'e! is t5e l&te!9
,9( =5e!e t5e C#sto)e! !eD#ests? &n" t5e Cont!&cto! &*!ees? to pe!fo!) se!'ices !el&tin* to t5e P!o%ect :5ic5 &!e
not p&!t of t5e Cont!&ct P!ice? t5en t5ose se!'ices :ill 8e c5&!*e&8le on & ti)e &n" )&te!i&ls 8&sis &t t5e
Cont!&cto!/s st&n"&!" fee !&tes? #nless ot5e!:ise &*!ee"9 [T5e Cont!&cto! &*!ees t5&t t5e st&n"&!" fee !&tes
specifie" in Sc5e"#le 14 :ill &ppl< :it5o#t inc!e&se fo! [1] )ont5s f!o) t5e "&te of t5is A*!ee)ent]
1$
9
,9+ =5e!e t5e A*!ee)ent p!o'i"es fo! st&*e p&<)ents of t5e Cont!&ct P!ice on t5e occ#!!ence of specific "&tes
p&<)ent :ill f&ll "#e on t5e sc5e"#le" "&tes if t5e f&il#!e of t5e Cont!&cto! to &"5e!e to t5e P!o%ect Pl&n is
"#e to &n< &ct o! o)ission of t5e C#sto)e!? its e)plo<ees? &*ents o! s#8-cont!&cto!s :5ic5 is not in
conseD#ence of & "ef&#lt 8< t5e Cont!&cto! o! its S#8-Cont!&cto!s9
,9, T5e Cont!&ct P!ice is [incl#si'e or e6cl#si'e] of t!&'ellin* s#8sistence &n" o#t of poc>et e6penses inc#!!e" in
pe!fo!)in* t5e P!o%ect9
[2(21]
or
& Payment pro#isionsBtime and materials #ersion
,91 T5e C#sto)e! :ill p&< t5e Cont!&cto! fo! t5e ti)e spent 8< t5e Pe!sonnel &n" t5e co)p#te! f&cilities #se" in
t5e pe!fo!)&nce of t5e P!o%ect [p!o'i"e" t5&t t5e tot&l &)o#nt p&<&8le to t5e Cont!&cto! [e6cl#si'e of t5e
E6penses !efe!!e" to in cl&#se ,9$] :ill not e6cee" t5e )&6i)#) cost specifie" in Sc5e"#le +]
1(
9
,9 T5e ti)e spent 8< t5e Pe!sonnel :ill 8e c5&!*e" &t t5ei! !especti'e fee !&tes specifie" in Sc5e"#le +9 [If &n<
of t5e Pe!sonnel is p!o)ote" t5e Cont!&cto! )&< c5&!*e t5e &pp!op!i&te 5i*5e! fee !&te &fte! one )ont5/s
:!itten notice to t5e C#sto)e!9 T5e Cont!&cto! )&< inc!e&se t5e fee !&tes fo! t5e Pe!sonnel in &cco!"&nce
:it5 &n< *ene!&l fee !&te '&!i&tion &fte! one )ont5/s :!itten notice to t5e C#sto)e!
1+
9]
,9$ All co)p#te! f&cilities &n" sto!&*e )e"i&? "&t& p!ep&!&tion? p5otocop<in*? "oc#)ent&tion p!intin* &n" ot5e!
)&te!i&ls Hcollecti'el< c&lle" ;t5e Co)p#te! -&cilities/I p!o'i"e" 8< t5e Cont!&cto! itself o! &n< t5i!" p&!t<
:ill 8e c5&!*e" to &n" p&i" 8< t5e C#sto)e! &t t5e Cont!&cto!/s t5en c#!!ent !&tes if p!o'i"e" 8< t5e
Cont!&cto! o! &t cost [pl#s [14O] )&n&*e)ent fee]
1,
if p!o'i"e" 8< & t5i!" p&!t<9
,9( T5e Cont!&cto! :ill in'oice t5e C#sto)e! )ont5l< in &!!e&!s in !espect of t5e C5&!*es &n" t5e E6penses9
E&c5 in'oice :ill specif< t5e ti)e spent 8< e&c5 )e)8e! of t5e Pe!sonnel &n" *i'e & 8!e&>"o:n of t5e
C5&!*es fo! co)p#te! ti)e &n" )&te!i&ls9 All s#)s "#e #n"e! t5is A*!ee)ent :ill 8e p&i" 8< t5e C#sto)e!
:it5in [$4] "&<s of t5e "&te of !eceipt of & co!!ect in'oice9
,9+ T5e Cont!&cto! :ill )&int&in &cc#!&te #p-to-"&te &n" co)plete !eco!"s of t5e ti)e spent &n" Co)p#te!
-&cilities #se" 8< t5e Pe!sonnel in t5e pe!fo!)&nce of t5e P!o%ect in & fo!) to 8e &pp!o'e" 8< t5e C#sto)e!9
T5e Cont!&cto! :ill p!o"#ce s#c5 !eco!"s to t5e C#sto)e! fo! inspection &n" cop<in* &t &ll !e&son&8le ti)es
on !eD#est9
,9, T5e C#sto)e! :ill !ei)8#!se t5e Cont!&cto! fo! &ll !e&son&8le t!&'ellin*? s#8sistence &n" o#t-of-poc>et
e6penses inc#!!e" in pe!fo!)in* t5e P!o%ect H;t5e E6penses/I incl#"in* &tten"&nce &t t5e Inst&ll&tion Site
s#8%ect to t5e p!o'ision of s#ppo!tin* 'o#c5e!s &n" !eceipts9 T5e E6penses :ill 8e in'oice" to t5e C#sto)e!
)ont5l< in &!!e&!s9
,91 If &n< s#) p&<&8le to t5e Cont!&cto! #n"e! t5is A*!ee)ent is in &!!e&!s fo! )o!e t5&n [$4] "&<s &fte! t5e "#e
"&te? t5e Cont!&cto! !ese!'es t5e !i*5t? :it5o#t p!e%#"ice to &n< ot5e! !i*5t o! !e)e"<? to:
,9191 c5&!*e inte!est on s#c5 o'e!"#e s#) on & "&< to "&< 8&sis f!o) t5e o!i*in&l "#e "&te #ntil p&i" in
f#ll &t & !&te of [$O] &8o'e (ban6) plc 8&se len"in* !&te in fo!ce f!o) ti)e to ti)eJ &n"Ko!
,919 s#spen" t5e p!o'ision of t5e P!o%ect on [+] "&<s p!io! :!itten notice9
,92 T5e C#sto)e! :ill notif< t5e Cont!&cto! in :!itin* :it5in [+] "&<s of !eceipt of &n in'oice if t5e C#sto)e!
consi"e!s s#c5 in'oice inco!!ect o! in'&li" fo! &n< !e&son
11
,93 T5e [Cont!&ct P!ice "oes not or C5&!*es &n" E6penses "o not] incl#"e @AT o! &n< si)il&! s&les t&6? i)po!t o!
c#sto)s "#ties &n" li>e i)posts &n" s#!c5&!*es? :5ic5 :ill 8e p&i" &""ition&ll< 8< t5e C#sto)e! &t t5e t5en
p!e'&ilin* !&te
11
9]
[2(22]
( 'e#elopment +ard2are
191 T5e [Bespo>e] Soft:&!e :ill 8e :!itten #sin* t5e De'elop)ent .&!":&!e loc&te" &t [t5e Cont!&cto!/s
p!e)ises or t5e Inst&ll&tion Site]9
19 T5e [Cont!&cto! or C#sto)e!] :ill s#ppl< &n" )&int&in t5e De'elop)ent .&!":&!e &t its o:n cost [e6cept
t5&t t5e co)p#te! ti)e &n" )&te!i&ls #se" in !espect of t5e P!o%ect :ill 8e c5&!*e&8le &s specifie" in cl&#se
,]
12
9
[19$ T5e Cont!&cto! :ill #se t5e De'elop)ent .&!":&!e solel< fo! t5e p#!poses of t5e P!o%ect #nless ot5e!:ise
e6p!essl< &#t5o!ise" 8< t5e C#sto)e!9
19( T5e De'elop)ent .&!":&!e :ill 8e t5e &8sol#te p!ope!t< of t5e C#sto)e!9 T5e Cont!&cto! :ill not sell? offe!
fo! s&le? &ssi*n? c5&!*e? ple"*e o! lo&n t5e De'elop)ent .&!":&!e no! &llo: &n< lien of it o! p&!t :it5
possession of t5e De'elop)ent .&!":&!e o! 5ol" itself o#t &s t5e o:ne!9
19+ T5e Cont!&cto! :ill pe!)it t5e C#sto)e! to "isinst&ll &n" !e)o'e t5e De'elop)ent .&!":&!e &t &n< ti)e
"#!in* t5e Cont!&cto!/s no!)&l :o!>in* 5o#!s on not less t5&n 1 "&<s/ p!io! :!itten notice on "e)&n" 8< t5e
C#sto)e!9 If t5e C#sto)e! !e)o'es &n< De'elop)ent .&!":&!e p!io! to t5e Accept&nce D&te o! te!)in&tion
of t5is A*!ee)ent t5e Cont!&cto! :ill 8e e6c#se" f!o) &n< f&il#!e o! "el&< in &c5ie'in* t5e Accept&nce D&te
:5ic5 is "#e to t5e C#sto)e!/s !e)o'&l of s#c5 De'elop)ent .&!":&!e9 If t5e C#sto)e! f&ils to collect t5e
De'elop)ent .&!":&!e :5ic5 is specifie" in t5e notice to collect :it5in [$4] "&<s of t5e "&te of s#c5 notice?
t5e Cont!&cto! :ill t5en 8e entitle" to pl&ce s#c5 De'elop)ent .&!":&!e in & :&!e5o#se "esi*n&te" 8< t5e
C#sto)e! &t t5e C#sto)e!/s cost? incl#"in* collection? :&!e5o#sin* &n" t!&nspo!t costs9
19, T5e Cont!&cto! :ill [&t its o:n cost or &t t5e cost of t5e C#sto)e!] >eep t5e De'elop)ent .&!":&!e ins#!e"
in t5e %oint n&)e of t5e C#sto)e! &n" t5e Cont!&cto! fo! so lon* &s t5e De'elop)ent .&!":&!e is on t5e
Cont!&cto!/s p!e)ises on &n ;&ll !is> 8&sis/ &*&inst &ll !is> of loss o! "&)&*e f!o) &n< c&#se :5&te'e! fo! not
less t5&n t5e f#ll !epl&ce)ent '&l#e
13
9]
[2(2!]
) Soft2are and docmentation
291 T5e Cont!&cto! is !esponsi8le fo! p!o'i"in* &n" inst&llin* t5e Soft:&!e on t5e ED#ip)ent &t t5e Inst&ll&tion
Site9 T5e Soft:&!e so s#pplie" &n" inst&lle" :ill consist of one cop< of e&c5 ite) of Soft:&!e in )&c5ine
!e&"&8le o8%ect co"e [&n" so#!ce co"e fo!)] on t5e sto!&*e )e"i& specifie" in t5e Specific&tion9
29 Ris> in t5e )e"i& on :5ic5 t5e Soft:&!e is !eco!"e" :ill p&ss to t5e C#sto)e! on "eli'e!< &t t5e Inst&ll&tion
Site9
29$ T5e Cont!&cto! :ill "eli'e! t5e Doc#)ent&tion in &cco!"&nce :it5 t5e P!o%ect Pl&n9
[29( [If !eD#i!e" 8< t5e C#sto)e! H8#t s#8%ect to t5e C#sto)e! confi!)in* its !eD#i!e)ent &t le&st [1(] "&<s 8efo!e
t5e sc5e"#le" inst&ll&tion "&te fo! t5e Soft:&!eI t5e Cont!&cto! :ill itself p!o'i"e o! p!oc#!e t5e p!o'ision of
soft:&!e )&inten&nce se!'ices in !espect of t5e Soft:&!e #n"e! & sep&!&te cont!&ct :it5 t5e C#sto)e! on
te!)s &n" con"itions to 8e &*!ee" p!io! to inst&ll&tion of t5e Soft:&!e
or
T5e Cont!&cto! #n"e!t&>es to p!o'i"e )&inten&nce in !espect of t5e Soft:&!e :it5 effect f!o) t5e Accept&nce
D&te in &cco!"&nce :it5 t5e te!)s of t5e )&inten&nce &*!ee)ent &tt&c5e" &s Sc5e"#le 1(]]
49
[2(2$]
* Pro"ect Plan and @ilestones
391 T5e Cont!&cto! :ill #se &ll !e&son&8le en"e&'o#!s to &c5ie'e co)pletion of e&c5 P5&se of t5e P!o%ect 8< t5e
!ele'&nt Milestone in t5e P!o%ect Pl&n [8#t e6cept &s ot5e!:ise e6p!essl< p!o'i"e" in t5is A*!ee)ent &ll
Milestone "&tes :ill 8e t!e&te" &s esti)&tes onl< &n" ti)e :ill not 8e of t5e essence]
1
9
[39 If t5e Cont!&cto! f&ils to p!o'i"e t5e Soft:&!e !e&"< fo! t5e Accept&nce Tests 8< t5e Milestone fo! s#c5 st&*e
t5en it :ill p&< liD#i"&te" "&)&*es to t5e C#sto)e! fo! t5e "el&< "#!in* t5e pe!io" 8e*innin* on t5e
Milestone "&te &n" en"in* on t5e "&te on :5ic5 t5e Soft:&!e is &ct#&ll< !e&"< fo! t5e Accept&nce Tests9 T5e
liD#i"&te" "&)&*es :ill 8e p&<&8le fo! e&c5 :ee> [o! p&!t :ee>] of "el&< of t5e &)o#nt &n" #p to t5e
)&6i)#) specifie" in Sc5e"#le 39 S#8%ect to cl&#se 39$ t5e p&<)ent of liD#i"&te" "&)&*es :ill 8e in f#ll
s&tisf&ction of t5e Cont!&cto!/s li&8ilit< fo! s#c5 pe!io" of "el&< 8#t s#c5 p&<)ents :ill not !elie'e t5e
Cont!&cto! f!o) its o8li*&tion to p!o'i"e t5e Soft:&!e !e&"< fo! t5e Accept&nce Tests o! f!o) &n< ot5e!
li&8ilit< o! o8li*&tion #n"e! t5is A*!ee)ent

9]
[39$ If t5e Soft:&!e is not !e&"< fo! t5e Accept&nce Tests :it5in [14] :ee>s &fte! its Milestone "&te t5en t5e
C#sto)e! )&< te!)in&te t5is A*!ee)ent :it5 i))e"i&te effect on *i'in* :!itten notice to t5e Cont!&cto!9
S#c5 te!)in&tion :ill not &ffect t5e C#sto)e!/s !i*5t to p&<)ents #n"e! cl&#se 39 &n" :ill 8e :it5o#t
p!e%#"ice to &n< !i*5t to !eco'e! )one< p!e'io#sl< p&i" to t5e Cont!&cto! #n"e! t5is A*!ee)ent9]
39( All Milestone "&tes :ill 8e e6ten"e" 8< & !e&son&8le pe!io" if &n< "el&< o! stopp&*e is c&#se" 8< &n< &ct o!
o)ission of t5e C#sto)e!? its e)plo<ees? &*ents o! s#8-cont!&cto!s Hot5e! t5&n t5e Cont!&cto! &n" its S#8-
Cont!&cto!sI9
39+ All &""ition&l costs &n" e6penses !e&son&8l< inc#!!e" 8< t5e Cont!&cto! 8< !e&son of &n< "el&<? '&!i&tion?
inte!!#ption o! s#spension of :o!> &!isin* f!o) &n< &ct o! o)ission of t5e C#sto)e!? its e)plo<ees? &*ents o!
its s#8-cont!&cto!s Hot5e! t5&n t5e Cont!&cto! &n" its S#8-Cont!&cto!sI :ill 8e !ei)8#!se" to t5e Cont!&cto!
8< t5e C#sto)e!9 S#c5 &""ition&l costs &n" e6penses :ill 8e "#e &n" p&<&8le :5en t5e< 5&'e 8een c&lc#l&te"
8< t5e Cont!&cto! &n" in'oice" to t5e C#sto)e!9
[2(25]
10 Acceptance 6ests
1491 T5e C#sto)e! :ill p!ep&!e &n" s#8)it to t5e Cont!&cto! 8< t5e "&te specifie" in t5e P!o%ect Pl&n fo! &pp!o'&l
8< t5e Cont!&cto! Hs#c5 &pp!o'&l not to 8e #n!e&son&8l< :it55el" o! "el&<e"I & test specific&tion settin* o#t
t5e c!ite!i& &n" p!oce"#!es fo! t5e &ccept&nce of t5e Soft:&!e H;t5e Accept&nce Specific&tion/I :5ic5 is
s#it&8le to "e)onst!&te t5&t t5e Soft:&!e co)plies :it5 &n" pe!fo!)s in &cco!"&nce :it5 t5e Specific&tion9
T5e Cont!&cto! :ill not 8e entitle" to o8%ect to t5e Accept&nce Specific&tion #nless t5e Cont!&cto! c&n
"e)onst!&te t5&t it is not in &cco!"&nce :it5 t5e Specific&tion? in :5ic5 c&se t5e C#sto)e! :ill )&>e s#c5
&)en")ents &s )&< 8e necess&!< to confo!) to t5e Specific&tion
$
9
149 Afte! t5e Soft:&!e is inst&lle" on t5e ED#ip)ent t5e Cont!&cto! :ill notif< t5e C#sto)e! of t5e "&te &n"
pe!io" H;t5e Testin* Pe!io"/I :5en t5e Cont!&cto! :ill 8e !e&"< to &tten" Accept&nce Tests &t t5e Inst&ll&tion
Site9 T5e C#sto)e! :ill #n"e!t&>e t5e Accept&nce Tests in &cco!"&nce :it5 t5e Accept&nce Specific&tion
"#!in* t5e Testin* Pe!io" #sin* test "&t& &n" e6pecte" !es#lts p!ep&!e" 8< t5e C#sto)e! &n" &pp!o'e" 8< t5e
Cont!&cto!9 T5e Testin* Pe!io" :ill co))ence not l&te! t5&n [1] "&<s &fte! inst&ll&tion of t5e Soft:&!e #nless
ot5e!:ise &*!ee" 8< t5e p&!ties9
149$ T5e Cont!&cto! :ill 5&'e #p to [] s#it&8l< e6pe!ience" Pe!sonnel in'ol'e" :it5 t5e "e'elop)ent of t5e
Soft:&!e &'&il&8le on c&ll &t t5e C#sto)e!/s !eD#est to &tten" t5e Inst&ll&tion Site to &ssist t5e C#sto)e! &n"
p!o'i"e &"'ice on )&tte!s !el&tin* to t5e con"#ct of t5e Accept&nce Tests9 S#c5 &ssist&nce :ill 8e [c5&!*e" on
& ti)e &n" )&te!i&ls 8&sis &t t5e !&tes specifie" in Sc5e"#le + or incl#"e" :it5in t5e Cont!&ct P!ice p!o'i"e"
it "oes not e6cee" (number) )&n "&<s of effo!t]9
[2(2&]
149( T5e C#sto)e! :ill s#ppl< & s#fficient n#)8e! of s#it&8l< D#&lifie" pe!sons to c5ec> t5e !es#lts of e&c5 st&*e
of t5e Accept&nce Tests &*&inst t5e Accept&nce Specific&tion9 T5e C#sto)e! :ill &ppoint & !ep!esent&ti'e
:5o :ill co-ope!&te &n" li&ise :it5 t5e Cont!&cto! in &ll )&tte!s pe!t&inin* to t5e Accept&nce Tests9
-ollo:in* &n< s#8)ission of Doc#)ent&tion o! "e)onst!&tion of testin* t5e C#sto)e!/s !ep!esent&ti'e :ill
!espon" in :!itin* :it5in [1] "&<s? o! s#c5 lon*e! pe!io" &s t5e p&!ties )&< &*!ee? si*nif<in* t5e C#sto)e!/s
&ccept&nce o! !e%ection of s#c5 Doc#)ent&tion o! of t5&t p&!t of t5e Soft:&!e &t t5e le'el of testin*
"e)onst!&te"9 -&il#!e to !espon" &n" "e)onst!&te !e&son&8le *!o#n"s fo! !e%ection :it5in t5e &pp!op!i&te
pe!io" :ill 8e "ee)e" &ccept&nce of t5e Doc#)ent&tion s#8)itte" o! t5&t p&!t of t5e Soft:&!e so teste"9 In
t5e c&se of !e%ection t5e &#t5o!ise" !ep!esent&ti'e :ill in"ic&te t5e )&tte!s :5ic5 5&'e not s#ccessf#ll<
co)plete" t5e tests to*et5e! :it5 f#ll :!itten "et&ils9
149+ T5e Soft:&!e :ill not 8e "ee)e" to 5&'e inco!!ectl< p!ocesse" t5e test "&t& 8< !e&son of & f&il#!e to p!o'i"e
&n< f&cilit< o! f#nction not specifie" in t5e Accept&nce Specific&tion9
149, If &n< p&!t of t5e Soft:&!e f&ils to p&ss its &pplic&8le Accept&nce Tests t5e Cont!&cto! :ill 8e *i'en s#c5 ti)e
&n" f&cilities &s &!e !e&son&8le in &ll t5e ci!c#)st&nces to !ectif< s#c5 p&!t of t5e Soft:&!e &n" !epe&t t5ose
Accept&nce Tests &ppl<in* to s#c5 p&!t :it5in & !e&son&8le ti)e 8#t in &n< e'ent not l&te! t5&n [1(] "&<s &fte!
t5e f&il#!e to p&ss t5e &pplic&8le Accept&nce Tests9 T5e Cont!&cto! :ill not 8e !eD#i!e" to !epe&t &n<
Accept&nce Tests in !espect of t5ose p&!ts of t5e Soft:&!e :5ic5 5&'e s#ccessf#ll< co)plete" t5e Accept&nce
Tests &pplic&8le to t5e)9
[2(2(]
1491 If t5e Soft:&!e o! &n< p&!t of it 8ein* teste" f&ils to p&ss its &pplic&8le Accept&nce Tests &fte! [] !epe&t
Accept&nce Tests &!e con"#cte" in &cco!"&nce :it5 cl&#se 149, t5en t5e C#sto)e! )&< 8< :!itten notice to
t5e Cont!&cto! elect &t its option:
149191 to !eD#i!e t5e Cont!&cto! to p!o'i"e &t no e6t!& c5&!*e s#c5 &""ition&l se!'ices &n" !epl&ce)ent
ite)s &s :ill en&8le t5e Soft:&!e o! p&!t to p&ss t5e Accept&nce Tests :it5in & !e&son&8le ti)e &n"
in &n< e'ent not l&te! t5&n [2] "&<s &fte! t5e "&te of s#c5 noticeJ o!
14919 to &ccept t5e Soft:&!e o! p&!t :it5 &n &8&te)ent of t5e Cont!&ct P!ice Ht5e &8&te)ent 8ein* s#c5
&)o#nt &s t&>in* into &cco#nt t5e ci!c#)st&nces is !e&son&8leI9
1492 -&ilin* t5e Soft:&!e p&ssin* t5e Accept&nce Tests o! :!itten &*!ee)ent &s to &8&te)ent? in e&c5 c&se :it5in
[2] "&<s &fte! t5e "&te of notice *i'en #n"e! cl&#se 1491? t5e C#sto)e! )&< !e%ect t5e enti!e Soft:&!e &s not
8ein* in confo!)it< :it5 t5is A*!ee)ent? in :5ic5 c&se t5e C#sto)e! )&< te!)in&te t5is A*!ee)ent &t &n<
ti)e &fte! !e%ection on :!itten notice :it5 i))e"i&te effect9
1493 T5e iss#e of &n< inte!i) &ccept&nce ce!tific&te on s#ccessf#l co)pletion of t5e Accept&nce Tests fo! &n<
p&!tic#l&! p&!t of t5e Soft:&!e :ill not &ffect t5e C#sto)e!/s !i*5t to !e%ect &n< &ccepte" p&!t if &n< l&te! p&!t
of t5e Soft:&!e f&ils to p&ss t5e Accept&nce Tests &n" t5e C#sto)e! c&nnot #se t5e &ccepte" p&!t 8ec&#se of
s#c5 f&il#!e9
14914 Accept&nce of t5e Soft:&!e :ill occ#! o! 8e "ee)e" to occ#! on t5e e&!liest of eit5e!:
1491491 t5e "&te of s#ccessf#l co)pletion of &ll st&*es of t5e Accept&nce Tests &s &c>no:le"*e" 8< t5e
C#sto)e! si*nin* &n &ccept&nce ce!tific&te :it5in [+] "&<sJ o!
149149 if t5e C#sto)e! 5&s not si*ne" &n &ccept&nce ce!tific&te :it5in [+] "&<s of t5e "&te specifie" in
cl&#se 1491491 &8o'e &n" f&ils to "e)onst!&te to t5e Cont!&cto! :it5in s#c5 pe!io" t5&t t5e
Soft:&!e 5&s )&te!i&ll< f&ile" to p&ss t5e Accept&nce Tests in &cco!"&nce :it5 t5e Accept&nce
Specific&tion? t5e ,t5 "&<J o!
149149$ t5e "&te t5e Soft:&!e o! & s#8st&nti&l p&!t of it is fi!st p#t into ope!&tion&l #se9
[2(2)]
[11 92ners+ipBri%+ts retained 0y contractor
1191 T5e cop<!i*5t &n" &ll ot5e! p!op!iet&!< !i*5ts :5&te'e! of &ll co)p#te! p!o*!&)s? "oc#)ent&tion &n" ot5e!
)&te!i&ls "e'elope" 8< t5e Cont!&cto! #n"e! o! in connection :it5 t5is A*!ee)ent :ill !e)&in 'este" in &n"
t5e &8sol#te p!ope!t< of t5e Cont!&cto!9 Upon &ccept&nce o! "ee)e" &ccept&nce of t5e Soft:&!e t5is
A*!ee)ent :ill ope!&te to *!&nt t5e C#sto)e! & non-e6cl#si'e non-t!&nsfe!&8le licence to #se t5e
Deli'e!&8les fo! its o:n 8#siness p#!poses #pon t5e te!)s of t5e soft:&!e licence &tt&c5e" &s Sc5e"#le
1$A
(
9
[119 As !e*&!"s Soft:&!e ot5e! t5&n t5e Bespo>e Soft:&!e s#pplie" #n"e! t5is A*!ee)ent o'e! :5ic5 t5e
Cont!&cto! o! &n< t5i!" p&!t< 5ol"s title o! ot5e! !i*5ts H;t5e P!op!iet&!< Soft:&!e/I? t5e Cont!&cto! :ill o8t&in
fo! t5e C#sto)e! t5e non-e6cl#si'e !i*5t to #se t5&t P!op!iet&!< Soft:&!e in t5e ope!&tion of t5e ED#ip)ent
on t5e te!)s of t5e soft:&!e licence &*!ee)entHsI set o#t in Sc5e"#le 1$B]
+9
[2(2*]
or
11 92ners+ipBri%+ts #est in cstomer
1191 T5e C#sto)e! :ill 8e entitle" to t5e cop<!i*5t &n" &ll ot5e! p!op!iet&!< !i*5ts in t5e [Bespo>e]
,
Soft:&!e
&n" t5e Doc#)ent&tion? :5ic5 cop<!i*5t &n" ot5e! !i*5ts :ill 'est in t5e C#sto)e! on t5e Accept&nce D&te
s#8%ect to p&<)ent of t5e [Cont!&ct P!ice or C5&!*es]9
119 At t5e !eD#est &n" e6pense of t5e C#sto)e! t5e Cont!&cto! :ill "o &ll s#c5 t5in*s &n" si*n &ll "oc#)ents o!
inst!#)ents !e&son&8l< necess&!< to en&8le t5e C#sto)e! to o8t&in its !i*5ts in t5e [Bespo>e] Soft:&!e &n"
t5e Doc#)ent&tion9
119$ T5e Cont!&cto! #ncon"ition&ll<? i!!e'oc&8l< &n" in pe!pet#it< :&i'es &ll )o!&l &n" &#t5o!/s !i*5ts &n" !i*5ts
of & si)il&! n&t#!e #n"e! t5e l&:s of &n< %#!is"iction in !espect of t5e [Bespo>e] Soft:&!e &n" t5e
Doc#)ent&tion &n" :ill p!oc#!e s#c5 & :&i'e! on t5e s&)e te!)s f!o) e&c5 )e)8e! of t5e Pe!sonnel
1
9
119( T5e p!o'isions of t5is cl&#se :ill s#!'i'e t5e te!)in&tion of t5is A*!ee)ent fo! &n< !e&son9
[119+ As !e*&!"s Soft:&!e ot5e! t5&n t5e Bespo>e Soft:&!e s#pplie" #n"e! t5is A*!ee)ent o'e! :5ic5 t5e
Cont!&cto! o! &n< t5i!" p&!t< 5ol"s title o! ot5e! !i*5ts H;t5e P!op!iet&!< Soft:&!e/I? t5e Cont!&cto! :ill o8t&in
fo! t5e C#sto)e! t5e non-e6cl#si'e !i*5t to #se t5&t P!op!iet&!< Soft:&!e in t5e ope!&tion of t5e ED#ip)ent
on t5e te!)s of t5e soft:&!e licence &*!ee)entHsI set o#t in Sc5e"#le 1$B]]1
[2(!0]
12 8arranties
191 T5e Cont!&cto! :&!!&nts &n" #n"e!t&>es:
19191 t5&t it is not &:&!e &s &t t5e "&te of t5is A*!ee)ent of &n<t5in* :it5in its !e&son&8le cont!ol :5ic5
)i*5t o! :ill &"'e!sel< &ffect its &8ilit< to pe!fo!) its o8li*&tions #n"e! t5is A*!ee)entJ
1919 t5&t [&s &t t5e Accept&nce D&te]
2
:
191991 t5e Soft:&!e :ill !#n on t5e ED#ip)entJ
19199 t5e "esi*n of t5e Soft:&!e :ill 8e s#it&8le to f#lfil t5e Specific&tion &n" t5e Soft:&!e :ill
pe!fo!) &n" f#nction in &cco!"&nce :it5 t5e Specific&tionJ
19199$ t5e inst&ll&tion of t5e Soft:&!e :ill 8e f!ee f!o) "efects in :o!>)&ns5ipJ
1919$ t5&t t5e Doc#)ent&tion &n" t!&inin* p!o'i"e" #n"e! t5e T!&inin* Pl&n :ill en&8le s#it&8l< D#&lifie"
pe!sonnel of t5e C#sto)e! to )&>e p!ope! #se of t5e Soft:&!eJ &n"
1919( t5&t t5e Soft:&!e :ill confo!) to &ll &pplic&8le 5e&lt5 &n" s&fet< !e*#l&tions? incl#"in* t5e .e&lt5
&n" S&fet< HDispl&< Sc!een ED#ip)entI Re*#l&tions 133
3
? e6istin* &t t5e "&te of t5is A*!ee)ent9
19 T5e C#sto)e! :&!!&nts t5&t it 5&s not !elie" on &n< !ep!esent&tions )&"e 8< o! on 8e5&lf of t5e Cont!&cto!
&n" its S#8-Cont!&cto!s o! #pon &n< "esc!iptions? ill#st!&tions o! specific&tions cont&ine" in &n< c&t&lo*#es
&n" p#8licit< )&te!i&l p!o"#ce" 8< o! on 8e5&lf of t5e Cont!&cto! &n" its S#8-Cont!&cto!s? &ll of :5ic5 &!e
onl< inten"e" to con'e< & *ene!&l i"e& of t5e p!o"#cts &n" se!'ices )entione" in t5e)9
[2(!1]
1! 'efects 2arranty
1$91 S#8%ect &s p!o'i"e" 8elo: t5e Cont!&cto! :ill 8e !esponsi8le? :it5o#t c5&!*e to t5e C#sto)e!? fo! !ectif<in*
:it5in & !e&son&8le pe!io" of ti)e 8< !ep&i!? o! &t t5e Cont!&cto!/s option 8< s#ppl< of & !epl&ce)ent? &n<
Defect :5ic5 #n"e! p!ope! #se? c&!e &n" )&inten&nce &ppe&!s in t5e Soft:&!e H;t5e Defects =&!!&nt</I9 -o!
t5e p#!poses of t5is cl&#se 1$ & ;Defect/ )e&ns &n< non-confo!)&nce :it5 t5e :&!!&nties specifie" in cl&#ses
1919E1919$ incl#si'e9
1$9 T5e Cont!&cto! :ill 5&'e no li&8ilit< in !espect of &n< Defect #nless t5e Defect is p!o)ptl< !epo!te" to t5e
Cont!&cto! in :!itin* :it5in [$] )ont5s of t5e Accept&nce D&te e6cept t5&t no ti)e li)it :ill &ppl< to &n<
non-confo!)&nce :it5 cl&#se 1919(9
1$9$ T5e Cont!&cto!/s o8li*&tions #n"e! t5e Defects =&!!&nt< &!e contin*ent #pon t5e Cont!&cto! &n" its S#8-
Cont!&cto!s 8ein* *i'en :it5o#t "el&< &n" f!ee of c5&!*e f#ll "et&ils of t5e Defect &n" &"eD#&te ti)e &n"
&ccess to t5e Soft:&!e &n" t5e ED#ip)ent "#!in* t5e Cont!&cto!/s no!)&l :o!>in* 5o#!s to !ectif< s#c5
Defect9 If t5e Cont!&cto! !ectifies t5e Defect :it5in & !e&son&8le pe!io" of ti)e t5en t5e Cont!&cto! :ill 5&'e
no ot5e! li&8ilit< of &n< >in" in !espect of o! &!isin* f!o) s#c5 Defect9
1$9( T5e Cont!&cto! !ese!'es t5e !i*5t to c5&!*e fo! t!&'ellin* ti)e &n" inci"ent&l e6penses inc#!!e" in !espect of
&tten"&nce &t t5e Inst&ll&tion Site to in'esti*&te &n" co!!ect &n< p!o8le) !epo!te" 8< t5e C#sto)e! incl#"in*
t5ose s#8%ect to t5e Defects =&!!&nt<9 T5e Cont!&cto! )&< &lso c5&!*e fo! t5e !ectific&tion of p!o8le)s
"isco'e!e" :5ic5 :e!e o8se!'&8le "#!in* t5e co#!se of !#nnin* t5e Accept&nce Tests 8#t :5ic5 t5e C#sto)e!
f&ile" to notif< to t5e Cont!&cto! "#!in* s#c5 testin*9
1$9+ If & p!o8le) is fo#n" #pon in'esti*&tion not to 8e t5e Cont!&cto!/s !esponsi8ilit< #n"e! t5e Defects =&!!&nt<?
t5e Cont!&cto! )&< c5&!*e t5e C#sto)e! i))e"i&tel< fo! &ll !e&son&8le costs &n" e6penses inc#!!e" 8< t5e
Cont!&cto! &n"Ko! its S#8-Cont!&cto!s in t5e co#!se of o! in conseD#ence of s#c5 in'esti*&tion9
1$9, T5e Cont!&cto! :ill not 8e !esponsi8le fo! &n< p!o8le) &!isin* f!o) o! c&#se" 8< &n< )o"ific&tion H:5et5e!
8< &lte!&tion? "eletion? &""ition o! ot5e!:iseI )&"e to t5e Soft:&!e o! t5e ED#ip)ent o! &n< p&!t of it 8<
pe!sons ot5e! t5&n t5e Cont!&cto! :it5o#t its e6p!ess p!io! :!itten consent9 T5e C#sto)e! :ill not pe!)it &n<
)o"ific&tion to 8e )&"e to t5e Soft:&!e o! to t5e ED#ip)ent o! &n< p&!t of it "#!in* t5e pe!io" of t5e Defects
=&!!&nt< 8< pe!sons ot5e! t5&n t5e Cont!&cto! &n" its &#t5o!ise" !ep!esent&ti'es :it5o#t t5e Cont!&cto!/s
p!io! :!itten consent9 If &n< s#c5 #n&#t5o!ise" )o"ific&tion is )&"e t5en? :it5o#t p!e%#"ice to t5e
Cont!&cto!/s ot5e! !i*5ts &n" !e)e"ies? t5e Defects =&!!&nt< :ill 8e n#ll &n" 'oi"9
[2(!2]
1$ /imitation of lia0ility
1(91 T5e C#sto)e! &c>no:le"*es t5&t t5e Cont!&cto!/s o8li*&tions &n" li&8ilities in !espect of t5e P!o%ect &!e
e65&#sti'el< "efine" in t5is A*!ee)ent9 T5e C#sto)e! &*!ees t5&t t5e e6p!ess o8li*&tions &n" :&!!&nties
)&"e 8< t5e Cont!&cto! in t5is A*!ee)ent &!e in lie# of &n" to t5e e6cl#sion of &n< ot5e! :&!!&nt<? con"ition?
te!)? #n"e!t&>in* o! !ep!esent&tion of &n< >in"? e6p!ess o! i)plie"? st&t#to!< o! ot5e!:ise !el&tin* to
&n<t5in* s#pplie" o! se!'ices p!o'i"e" #n"e! o! in connection :it5 t5is A*!ee)ent incl#"in* H:it5o#t
li)it&tionI &s to t5e con"ition? D#&lit<? pe!fo!)&nce? )e!c5&nt&8ilit< o! fitness fo! p#!pose of t5e P!o%ect? t5e
Deli'e!&8les o! &n< p&!t of t5e)9
1(9 T5e C#sto)e! is !esponsi8le fo! t5e conseD#ences of &n< #se of t5e Soft:&!e &n" Doc#)ent&tion9 T5e
Cont!&cto! :ill not 8e li&8le fo! &n< in"i!ect o! conseD#enti&l loss? "&)&*e? cost o! e6pense of &n< >in"
:5&te'e! &n" 5o:e'e! c&#se"? :5et5e! &!isin* #n"e! cont!&ct? to!t Hincl#"in* ne*li*enceI o! ot5e!:ise
incl#"in* H:it5o#t li)it&tionI loss of p!o"#ction? loss of o! co!!#ption to "&t& loss of p!ofits o! of cont!&cts
loss of ope!&tion ti)e &n" loss of *oo":ill o! &nticip&te" s&'in*s? e'en if t5e Cont!&cto! 5&s 8een &"'ise" of
t5ei! possi8ilit<9
1(9$ T5e Cont!&cto! &ccepts li&8ilit< fo!:
1(9$91 "e&t5 o! in%#!< c&#se" 8< t5e ne*li*ence of t5e Cont!&cto!? its e)plo<ees? &*ents o! S#8-
Cont!&cto!s in t5e co#!se of t5ei! en*&*e)ent #n"e! t5is A*!ee)ent &n" "&)&*e c&#se" 8< &
"efecti'e p!o"#ct :it5in t5e )e&nin* of t5e Cons#)e! P!otection Act 1321 P&!t I :it5o#t li)itJ &n"
1(9$9 p5<sic&l "&)&*e to o! loss of t5e C#sto)e!/s t&n*i8le p!ope!t< to t5e e6tent it !es#lts f!o) t5e
ne*li*ence of t5e Cont!&cto!? its e)plo<ees? &*ents o! S#8-Cont!&cto!s in t5e co#!se of t5ei!
en*&*e)ent #n"e! t5is A*!ee)ent #p to t5e &)o#nt of [L+4?444] in !espect of e&c5 inci"ent o!
se!ies of connecte" inci"ents9
1(9( In &ll ot5e! c&ses not f&llin* :it5in cl&#se 1(9$ t5e Cont!&cto!/s tot&l li&8ilit< H:5et5e! in cont!&ct? to!t?
incl#"in* ne*li*ence? o! ot5e!:iseI #n"e! o! in connection :it5 t5is A*!ee)ent [&n" &n< ot5e! &*!ee)ent
:it5 t5e C#sto)e! !el&tin* to t5e P!o%ect] o! 8&se" on &n< cl&i) fo! in"e)nit< o! cont!i8#tion :ill not e6cee"
t5e s#) of L(amount) in &**!e*&te
$4
9
1(9+ T5e C#sto)e! &*!ees t5&t e6cept &s e6p!essl< p!o'i"e" in cl&#ses 1$ &n" 1+ &n" t5is cl&#se 1( t5e Cont!&cto!
:ill not 8e #n"e! &n< li&8ilit< of &n< >in" :5&te'e! &n" 5o:e'e! c&#se" &!isin* "i!ectl< o! in"i!ectl< in
connection :it5 t5is A*!ee)ent9 [T5e C#sto)e! :ill in"e)nif< t5e Cont!&cto! in !espect of &n< t5i!" p&!t<
cl&i) fo! &n< in%#!<? loss? "&)&*e o! e6pense occ&sione" 8< o! &!isin* "i!ectl< o! in"i!ectl< f!o) t5e
C#sto)e!/s possession? ope!&tion? #se? )o"ific&tion o! s#ppl< to & t5i!" p&!t< of t5e Deli'e!&8les &n" &n<
p&!t of t5e) o! ot5e! ite)s &n" se!'ices p!o'i"e" #n"e! o! in connection :it5 t5is A*!ee)ent e6cept &n" in
so f&! &s t5e Cont!&cto! is li&8le &s e6p!essl< p!o'i"e" in t5is A*!ee)ent]
$1
9
1(9, T5e C#sto)e! &c>no:le"*es &n" &*!ees t5&t t5e &lloc&tion of !is> cont&ine" in t5is cl&#se 1( is !eflecte" in
t5e [Cont!&ct P!ice or C5&!*es] &n" is &lso & !eco*nition of t5e f&ct t5&t? inte! &li&? t5e Deli'e!&8les c&nnot 8e
teste" in e'e!< possi8le co)8in&tion &n" t5e!efo!e t5e Cont!&cto! "oes not :&!!&nt t5&t t5e ope!&tion of t5e
Soft:&!e :ill 8e #ninte!!#pte" o! e!!o! f!ee &n" it is not :it5in t5e Cont!&cto!/s cont!ol 5o: &n" fo! :5&t
p#!pose t5e Deli'e!&8les &!e #se" 8< t5e C#sto)e!9
[2(!!]
15 Indemnity
1+91 S#8%ect to cl&#se 1( t5e Cont!&cto! :ill in"e)nif< t5e C#sto)e! [fo! its !e&son&8le costs &n" &ll "&)&*es
&:&!"e" 8< & co#!t of co)petent %#!is"iction o! &*!ee" 8< t5e Cont!&cto! in settle)ent or &*&inst &ll costs?
cl&i)s? "e)&n"s? e6penses &n" li&8ilities] to t5e e6tent t5e Soft:&!e &s #se" in &cco!"&nce :it5 t5e
Specific&tion inf!in*es t5e cop<!i*5t [&n" t!&"e sec!ets of &n< t5i!" p&!t< or &n" t5e intellect#&l p!ope!t<
!i*5ts Hot5e! t5&n p&tentsI of &n< t5i!" p&!t<]
$
p!o'i"e" t5&t:
1+9191 t5e C#sto)e! )&>es no st&te)ent p!e%#"ici&l to t5e Cont!&cto!J
1+919 s#c5 inf!in*e)ent is not c&#se" 8< o! cont!i8#te" to 8< &cts of t5e C#sto)e! ot5e! t5&n t5e #se of
t5e Soft:&!e in &cco!"&nce :it5 t5e Specific&tionJ
1+919$ t5e Cont!&cto! is p!o)ptl< notifie" in :!itin* of t5e "et&ils of t5e cl&i)J
1+919( t5e Cont!&cto! is &llo:e" to con"#ct &n"Ko! settle &ll liti*&tion &n" ne*oti&tions !es#ltin* f!o) s#c5
cl&i)J &n"
1+919+ t5e C#sto)e! *i'es t5e Cont!&cto! &ll !e&son&8le &ssist&nce &t t5e Cont!&cto!/s e6pense in
connection :it5 it9
1+9 If eit5e! t5e C#sto)e!/s possession o! #se in &cco!"&nce :it5 t5e Specific&tion of t5e Soft:&!e is 5el" 8< &
co#!t of co)petent %#!is"iction to constit#te &n inf!in*e)ent of & t5i!" p&!t</s intellect#&l p!ope!t< !i*5ts o!
t5e Cont!&cto! is &"'ise" 8< le*&l co#nsel t5&t s#c5 possession o! #se is li>el< to constit#te s#c5 &n
inf!in*e)ent? t5e Cont!&cto! :ill p!o)ptl< &n" &t its o:n e6pense &n" option:
1+991 o8t&in fo! t5e C#sto)e! t5e !i*5t to contin#e #sin* t5e Soft:&!eJ o!
1+99 )o"if< o! !epl&ce t5e Soft:&!e H:it5o#t "et!&ctin* f!o) t5e f#nction&lit< specifie" in t5e
Specific&tionI so &s to &'oi" inf!in*e)ent &n" t5e C#sto)e! :ill p!o'i"e t5e Cont!&cto! :it5 &ll
!e&son&8le &ssist&nce !eD#i!e" to e6e!cise s#c5 options9
1+9$ T5e Cont!&cto! :ill 5&'e no li&8ilit< fo! &n< cl&i) of inf!in*e)ent 8&se" on:
1+9$91 #se o! co)8in&tion of t5e Soft:&!e :it5 eD#ip)ent ot5e! t5&n t5e ED#ip)ent p!o*!&)s o! "&t& not
s#pplie" 8< t5e Cont!&cto!J o!
1+9$9 t5e C#sto)e!/s !ef#s&l to #se & )o"ifie" o! !epl&ce" Soft:&!e s#pplie" o! offe!e" to 8e s#pplie"
p#!s#&nt to cl&#se 1+99
1+9( T5is cl&#se 1+ st&tes t5e enti!e li&8ilit< of t5e Cont!&cto! :it5 !espect to inf!in*e)ent o! &lle*e" inf!in*e)ent
of &n< t5i!" p&!t< !i*5ts of &n< >in" 8< t5e Soft:&!e &n" t5e Doc#)ent&tion o! &n< p&!t9
[1+9+ T5e C#sto)e! :&!!&nts t5&t &n< specific&tion? "esi*n o! inst!#ction *i'en 8< it to t5e Cont!&cto! :ill not
inf!in*e &n< intellect#&l p!ope!t< o! ot5e! !i*5ts of &n< t5i!" p&!t< &n" t5e C#sto)e! :ill in"e)nif< t5e
Cont!&cto! in !espect of &n< cl&i)s !el&tin* t5e!eto9]
$$
[2(!$]
1& Confidentiality
1,91 -o! t5e p#!poses of t5is cl&#se 1, ;Confi"enti&l Info!)&tion/ )e&ns &ll info!)&tion H:5et5e! co))e!ci&l?
fin&nci&l? tec5nic&l o! ot5e!:iseI !el&tin* to t5e "isclosin* p&!t<? its s#8-cont!&cto!s? ot5e! c#sto)e!s &n"
s#pplie!s? "isclose" to o! ot5e!:ise o8t&ine" 8< t5e !ecipient p&!t< #n"e! o! in connection :it5 t5e P!o%ect
&n" t5is A*!ee)ent &n" :5ic5 is "esi*n&te" &s 8ein* confi"enti&l o! :5ic5 is 8< its n&t#!e cle&!l<
confi"enti&l9
1,9 E&c5 p&!t< #n"e!t&>es in !espect of Confi"enti&l Info!)&tion fo! :5ic5 it is t5e !ecipient:
1,991 to t!e&t s#c5 info!)&tion &s confi"enti&lJ
1,99 not :it5o#t t5e "isclosin* p&!t</s p!io! :!itten consent to co))#nic&te o! "isclose &n< p&!t of s#c5
info!)&tion to &n< pe!son e6cept:
1,9991 onl< to t5ose e)plo<ees? &*ents? s#8-cont!&cto!s &n" ot5e! s#pplie!s on & nee" to >no:
8&sis :5o &!e "i!ectl< in'ol'e" in t5e P!o%ectJ
1,999 t5e !ecipient/s &#"ito!s? p!ofession&l &"'ise!s &n" &n< ot5e! pe!sons o! 8o"ies 5&'in* &
le*&l !i*5t o! "#t< to 5&'e &ccess to o! >no:le"*e of t5e Confi"enti&l Info!)&tion in
connection :it5 t5e 8#siness of t5e !ecipient9
1,99$ to ens#!e t5&t &ll pe!sons &n" 8o"ies )entione" in cl&#se 1,99 &!e )&"e &:&!e? p!io! to
"isclos#!e? of t5e confi"enti&l n&t#!e of t5e Confi"enti&l Info!)&tion &n" t5&t t5e< o:e & "#t< of
confi"ence to t5e "isclosin* p&!t< &n" to #se &ll !e&son&8le en"e&'o#!s to ens#!e t5&t s#c5 pe!sons
&n" 8o"ies co)pl< :it5 t5e p!o'isions of t5is cl&#se 1,9
1,99( not to #se o! ci!c#l&te s#c5 info!)&tion :it5in its o:n o!*&nis&tion e6cept to t5e e6tent necess&!<
fo! t5e p#!poses of t5e P!o%ect9
1,9$ T5e o8li*&tions in t5is cl&#se 1, :ill not &ppl< to &n< Confi"enti&l Info!)&tion:
1,9$91 in t5e !ecipient/s possession H:it5 f#ll !i*5t to "iscloseI 8efo!e !ecei'in* itJ o!
1,9$9 :5ic5 is o! 8eco)es p#8lic >no:le"*e ot5e! t5&n 8< 8!e&c5 of t5is cl&#seJ o!
1,9$9$ in"epen"entl< "e'elope" 8< t5e !ecipient :it5o#t &ccess to o! #se of t5e Confi"enti&l Info!)&tionJ
o!
1,9$9( l&:f#ll< !ecei'e" f!o) & t5i!" p&!t< H:it5 f#ll !i*5t to "iscloseI9
1,9( Not5in* in t5is A*!ee)ent :ill p!e'ent t5e Cont!&cto! &t &n< ti)e f!o) #sin* fo! &n< p#!pose it t5in>s fit &n<
>no:-5o: o! e6pe!ience incl#"in* p!o*!&))in* tools? s>ill &n" tec5niD#es? *&ine" o! &!isin* f!o) t5e
pe!fo!)&nce of t5e P!o%ect? s#8%ect &l:&<s to co)pl<in* :it5 t5e o8li*&tions in t5is cl&#se 1, in !espect of
t5e Confi"enti&l Info!)&tion of t5e C#sto)e!9
1,9+ T5is cl&#se 1, :ill contin#e in fo!ce not:it5st&n"in* t5e te!)in&tion of t5is A*!ee)ent fo! &n< !e&son9
[2(!5]
1( Personnel
1191 [T5e P!o%ect :ill 8e #n"e!t&>en 8< t5e Pe!sonnel n&)e" in Sc5e"#le 11 o! 8< s#c5 ot5e! pe!sons &s )&< 8e
&pp!o'e" 8< t5e C#sto)e! in :!itin* f!o) ti)e to ti)e Hs#c5 &pp!o'&l not to 8e #n!e&son&8l< :it55el" o!
"el&<e"I or T5e Cont!&cto! )&< &t its o:n "isc!etion &n" &t &n< ti)e !e)o'e &n< Pe!sonnel &lloc&te" 8< it to
t5e P!o%ect9 T5e Cont!&cto! :ill #se &ll !e&son&8le en"e&'o#!s to *i'e p!io! notice &n" p!o'i"e !epl&ce)ents
of eD#i'&lent &8ilit<]9
119 [T5e Cont!&cto! :ill #se &ll !e&son&8le en"e&'o#!s to )&int&in contin#it< in !espect of t5e Pe!sonnel liste" in
Sc5e"#le 11 fo! t5e "#!&tion of t5e P!o%ect9 If follo:in* t5e &ssi*n)ent of Pe!sonnel to &not5e! p!o%ect t5e!e
is & slipp&*e in t5e P!o%ect Pl&n o! t5e C#sto)e! !e&son&8l< consi"e!s t5&t t5e !e&ssi*n)ent of &n< Pe!sonnel
is necess&!< fo! t5e s#ccess of t5e P!o%ect? t5e Cont!&cto! :ill p!o)ptl< !e-&ssi*n to t5e P!o%ect t5ose
Pe!sonnel "esi*n&te" 8< t5e C#sto)e! f#ll ti)e fo! s#c5 pe!io" &s !e&son&8l< !eD#este" 8< t5e C#sto)e! [&n"
&pp!o'e" 8< t5e Cont!&cto!] or T5e Cont!&cto! :ill not s#8stit#te &n< Pe!sonnel e6cept :it5 t5e C#sto)e!/s
p!io! :!itten consent? :5ic5 :ill not 8e #n!e&son&8l< :it55el" o! "el&<e"]9
119$ T5e Cont!&cto! :ill not 8e li&8le fo! t5e non-&'&il&8ilit< of &n< Pe!sonnel "#e to sic>ness? "e&t5 o! 5oli"&< o!
&n< s#c5 Pe!sonnel ce&sin* to 8e e)plo<e" o! ot5e!:ise en*&*e" 8< t5e Cont!&cto!9
119( T5e C#sto)e! )&< !eD#i!e t5e Cont!&cto! to !epl&ce &n< Pe!sonnel &ssi*ne" 8< t5e Cont!&cto! to t5e P!o%ect
if t5e C#sto)e! !e&son&8l< consi"e!s t5e pe!fo!)&nce of t5&t pe!son is #n&ccept&8le o! 5is &ttit#"e is
inco)p&ti8le :it5 t5e s#ccess of t5e P!o%ect o! *oo" pe!sonnel !el&tions :it5in t5e C#sto)e!/s o!*&nis&tion9
119+ T5e Cont!&cto! :ill [#se &ll !e&son&8le en"e&'o#!s to] ens#!e t5&t &ll Pe!sonnel co)pl< :it5 &ll !ele'&nt
s&fet< sec#!it< &n" on site !e*#l&tions specifie" in :!itin* f!o) ti)e to ti)e 8< t5e C#sto)e! fo! pe!sonnel
:o!>in* on t5e C#sto)e!/s p!e)ises9
[2(!&]
1) ;on=solicitation
T5e C#sto)e! :ill not "#!in* t5e P!o%ect &n" fo! [,] )ont5s &fte! t5&t :it5o#t t5e Cont!&cto!/s p!io! :!itten &*!ee)ent
"i!ectl< o! in"i!ectl< solicit o! offe! e)plo<)ent o! en*&*e)ent to &n< of t5e Pe!sonnel :5o &t t5e ti)e of s#c5 &ction
o! "#!in* & pe!io" of [,] )ont5s i))e"i&tel< p!ece"in* s#c5 &ction :&s "i!ectl< in'ol'e" :it5 t5e P!o%ect9
[2(!(]
1* 6ermination
[1391 T5e C#sto)e! )&< c&ncel :it5o#t c&#se t5e P!o%ect &t &n< ti)e on [$4] "&<s/ p!io! :!itten notice [s#8%ect to
p&<)ent of
139191 & c&ncell&tion c5&!*e &s &*!ee" 8< t5e Cont!&cto!J &n"
13919 )&te!i&ls &n" *oo"s o!"e!e" fo! t5e P!o%ect fo! :5ic5 t5e Cont!&cto! 5&s p&i" o! is le*&ll< 8o#n" to
p&<J &n"
13919$ t5e tot&l '&l#e of t5e P!o%ect co)plete" #p to t5e "&te of te!)in&tion9]]
$(
139 Eit5e! p&!t< )&< te!)in&te t5is A*!ee)ent :it5 i))e"i&te effect 8< :!itten notice if t5e ot5e! co))its &
)&te!i&l 8!e&c5 of t5is A*!ee)ent H&n" in t5e c&se of & 8!e&c5 c&p&8le of !e)e"<I f&ils to !e)e"< it :it5in $4
"&<s of !eceipt of & :!itten notice f!o) t5e p&!t< not in "ef&#lt specif<in* t5e 8!e&c5 &n" cont&inin* &
:&!nin* of &n intention to te!)in&te if t5e 8!e&c5 is not !e)e"ie"9
139$ Eit5e! p&!t< )&< te!)in&te t5is A*!ee)ent :it5 i))e"i&te effect on :!itten notice:
139$91 if t5e ot5e! p&!t< ce&ses o! t5!e&tens to ce&se to c&!!< on its 8#sinessJ
139$9 if & !ecei'e!J &")inist!&to! o! si)il&! office! is &ppointe" o'e! &ll o! &n< p&!t of t5e &ssets o!
#n"e!t&>in* of t5e ot5e! p&!t<J
139$9$ if t5e ot5e! p&!t< )&>es &n< &!!&n*e)ent fo! t5e 8enefit of its c!e"ito!sJ o!
139$9( if t5e ot5e! p&!t< *oes into liD#i"&tion s&'e fo! t5e p#!poses of & *en#ine &)&l*&)&tion o!
!econst!#ction9
139( Upon te!)in&tion of t5is A*!ee)ent fo! :5&te'e! c&#se? t5e Cont!&cto! :ill 8e p&i" &ll )one< "#e to t5e
Cont!&cto! &fte! t&>in* into &cco#nt &)o#nts p!e'io#sl< p&i" to*et5e! :it5:
139(91 t5e tot&l '&l#e of t5e P!o%ect co)plete" #p to t5e "&te of te!)in&tionJ
139(9 &n< c&ncell&tion c5&!*es p&<&8le to t5e Cont!&cto!/s S#8-Cont!&cto!s? &n"
139(9$ t5e cost of )&te!i&ls &n" *oo"s o!"e!e" fo! t5e P!o%ect fo! :5ic5 t5e Cont!&cto! 5&s p&i" o! is
le*&ll< 8o#n" to p&<9
139+ Te!)in&tion of t5is A*!ee)ent :ill not &ffect &n< !i*5ts of t5e p&!ties &cc!#e" to t5e) #p to t5e "&te of
te!)in&tion9
[2(!)]
20 Force ma"ere
491 Neit5e! p&!t< :ill 8e li&8le fo! &n< "el&< in pe!fo!)in* o! f&il#!e to pe!fo!) &n< of its o8li*&tions #n"e! t5is
A*!ee)ent c&#se" 8< e'ents 8e<on" its !e&son&8le cont!ol H;-o!ce M&%e#!e E'ent/I9 .o:e'e! &n< "el&< o!
f&il#!e 8< & S#8-Cont!&cto! o! s#pplie! of t5e Cont!&cto! :ill not !elie'e t5e Cont!&cto! f!o) li&8ilit< fo!
"el&< o! f&il#!es e6cept :5e!e t5&t "el&< o! f&il#!e is &lso 8e<on" t5e !e&son&8le cont!ol of t5e S#8-
Cont!&cto! o! s#pplie! conce!ne"9
49 T5e p&!t< cl&i)in* t5e -o!ce M&%e#!e E'ent :ill p!o)ptl< notif< t5e ot5e! in :!itin* of t5e !e&sons fo! t5e
"el&< o! stopp&*e H&n" t5e li>el< "#!&tionI &n" :ill t&>e &ll !e&son&8le steps to o'e!co)e t5e "el&< o!
stopp&*e9
49$ If t5&t p&!t< 5&s co)plie" :it5 cl&#se 49 its pe!fo!)&nce #n"e! t5is A*!ee)ent :ill 8e s#spen"e" fo! t5e
pe!io" t5&t t5e -o!ce M&%e#!e E'ent contin#es? &n" t5e p&!t< :ill 5&'e &n e6tension of ti)e fo! pe!fo!)&nce
:5ic5 is !e&son&8le [&n" in &n< e'ent eD#&l to t5e pe!io" of "el&< o! stopp&*e]9 As !e*&!"s s#c5 "el&< o!
stopp&*e:
49$91 &n< costs &!isin* f!o) t5e "el&< o! stopp&*e :ill 8e 8o!ne 8< t5e p&!t< inc#!!in* t5ose costsJ
49$9 eit5e! p&!t< )&<? if t5e "el&< o! stopp&*e contin#es fo! )o!e t5&n [,4] contin#o#s "&<s? te!)in&te
t5is A*!ee)ent :it5 i))e"i&te effect on *i'in* :!itten notice to t5e ot5e! &n" neit5e! p&!t< :ill 8e
li&8le to t5e ot5e! fo! s#c5 te!)in&tionJ &n"
49$9$ t5e p&!t< cl&i)in* t5e -o!ce M&%e#!e E'ent :ill t&>e &ll necess&!< steps to 8!in* t5e E'ent to &
close o! to fin" & sol#tion 8< :5ic5 t5e A*!ee)ent )&< 8e pe!fo!)e" "espite t5e E'ent9
[2(!*]
21 ;otices
All notices to 8e *i'en #n"e! t5is A*!ee)ent :ill 8e in :!itin* &n" :ill 8e sent to t5e &""!ess of t5e !ecipient s5o:n on
t5e f!ont p&*e of t5is A*!ee)ent o! &n< ot5e! &""!ess t5e !ecipient )&< "esi*n&te 8< notice *i'en in &cco!"&nce :it5
t5is cl&#se9 Notices )&< 8e "eli'e!e" pe!son&ll<? 8< fi!st cl&ss p!e-p&i" lette! o! f&csi)ile t!&ns)ission9 Notices :ill 8e
"ee)e" to 5&'e 8een !ecei'e":
191 8< 5&n" "eli'e!<E&t t5e ti)e of "eli'e!<J
19 8< fi!st cl&ss postE(2 5o#!s &fte! t5e "&te of )&ilin*J
19$ 8< f&csi)ile t!&ns)issionEi))e"i&tel< on t!&ns)ission p!o'i"e" & confi!)&to!< cop< is sent 8< fi!st cl&ss
p!e-p&i" post o! 8< 5&n" 8< t5e en" of t5e ne6t 8#siness "&<9
[2($0]
22 8ai#er
No "el&< o! f&il#!e 8< eit5e! p&!t< to e6e!cise &n< of its po:e!s? !i*5ts o! !e)e"ies #n"e! t5is A*!ee)ent :ill ope!&te &s
& :&i'e! of t5e) no! :ill &n< sin*le o! p&!ti&l e6e!cise of &n< s#c5 po:e!s? !i*5ts o! !e)e"ies p!ecl#"e &n< ot5e! o!
f#!t5e! e6e!cise of t5e)9 An< :&i'e! to 8e effecti'e )#st 8e in :!itin*9 T5e !e)e"ies p!o'i"e" in t5is A*!ee)ent &!e
c#)#l&ti'e &n" not e6cl#si'e of &n< !e)e"ies p!o'i"e" 8< l&:9
2! Se#era0ility
If &n< p&!t of t5is A*!ee)ent is fo#n" 8< & co#!t of co)petent %#!is"iction o! ot5e! co)petent &#t5o!it< to 8e in'&li"?
#nl&:f#l o! #nenfo!ce&8le t5en s#c5 p&!t :ill 8e se'e!e" f!o) t5e !e)&in"e! of t5is A*!ee)ent :5ic5 :ill contin#e to
8e '&li" &n" enfo!ce&8le to t5e f#llest e6tent pe!)itte" 8< l&:9
2$ 9rder of precedence
In t5e e'ent of &n< conflict o! inconsistenc< 8et:een t5e '&!io#s "oc#)ents fo!)in* t5is A*!ee)ent t5e follo:in*
o!"e! of p!ece"ence :ill &ppl<:
(91 Cl&#ses 1E[1]
(9 Sc5e"#les 1E[1(]1
[2($1]
25 8+ole a%reement
+91 T5is A*!ee)ent is t5e co)plete &n" e6cl#si'e st&te)ent of t5e &*!ee)ent 8et:een t5e p&!ties !el&tin* to t5e
s#8%ect )&tte! of t5is A*!ee)ent &n" s#pe!se"es &ll p!e'io#s co))#nic&tions? !ep!esent&tions &n" ot5e!
&!!&n*e)ents? :!itten o! o!&l9 T5e C#sto)e! &c>no:le"*es t5&t no !eli&nce is pl&ce" on &n< !ep!esent&tion
)&"e 8#t not e)8o"ie" in t5is A*!ee)ent9 T5e p!inte" te!)s of &n< p#!c5&se o!"e! o! ot5e! co!!espon"ence
&n" "oc#)ents of t5e C#sto)e! iss#e" in connection :it5 t5is A*!ee)ent :ill not &ppl< #nless e6p!essl<
&ccepte" in :!itin* 8< t5e Cont!&cto!9
+9 E6cept &s ot5e!:ise pe!)itte" 8< t5is A*!ee)ent? no c5&n*e to its te!)s :ill 8e effecti'e #nless it is in
:!itin* &n" si*ne" 8< pe!sons &#t5o!ise" on 8e5&lf of 8ot5 p&!ties9
[2($2]
2& 'ispte resoltion
$+
,91 An< "isp#te &!isin* o#t of o! in connection :it5 t5is A*!ee)ent :ill in t5e fi!st inst&nce 8e !efe!!e" to t5e
p&!ties/ P!o%ect Rep!esent&ti'es fo! "isc#ssion &n" !esol#tion &t o! 8< t5e ne6t p!o*!ess )eetin* o! &t &n
e&!lie! "&te if so !eD#este" 8< eit5e! p&!t<9 If t5e "isp#te is not !esol'e" &t t5&t )eetin*? t5e "isp#te :ill 8e
!efe!!e" to t5e secon" )&n&*e)ent le'el :5o )#st )eet :it5in [$] :o!>in* "&<s of t5e !efe!ence to &tte)pt
to !esol'e t5e "isp#te9 [If t5e "isp#te is not !esol'e" &t t5&t )eetin*? t5e esc&l&tion :ill contin#e :it5 t5e
s&)e )&6i)#) ti)e inte!'&l #p to t5e $!" )&n&*e)ent le'el9] If t5e #n!esol'e" "isp#te is 5&'in* & )&te!i&l
effect on t5e P!o%ect? t5e p&!ties :ill #se t5ei! !especti'e 8est en"e&'o#!s to !e"#ce t5e el&pse" ti)e in
!e&c5in* & !esol#tion of t5e "isp#te9
,9 T5e le'els of esc&l&tion &!e:
C#sto)e!
Cont!&cto!
Secon" Le'el
(specify)
(specify)
[T5i!" Le'el
(specify)
(specify)]
If &n< of t5e &8o'e is #n&8le to &tten" & )eetin*? & s#8stit#te )&< &tten"? p!o'i"e" t5&t s#c5 s#8stit#te 5&s &t
le&st t5e s&)e senio!it< &n" is &#t5o!ise" to settle t5e #n!esol'e" "isp#te9
,9$ E&c5 p&!t< :ill #se &ll !e&son&8le en"e&'o#!s to !e&c5 & ne*oti&te" !esol#tion t5!o#*5 t5e &8o'e "isp#te
!esol#tion p!oce"#!e9 T5e specific fo!)&t fo! s#c5 !esol#tion :ill 8e left to t5e !e&son&8le "isc!etion of t5e
!ele'&nt )&n&*e)ent le'el? 8#t )&< incl#"e t5e p!ep&!&tion &n" s#8)ission of st&te)ents of f&ct o! of
position9
[2($!]
,9( If t5e "isp#te is not !esol'e" &t t5e )eetin* of t5e [secon" or t5i!"] )&n&*e)ent le'el? t5en eit5e! p&!t< )&<
H&t s#c5 )eetin* o! :it5in [1(] "&<s of its concl#sionI !eD#est t5&t t5e "isp#te 8e !efe!!e" to &n e6pe!t to 8e
&*!ee" 8et:een t5e p&!ties9
,9+ If t5e p&!ties c&nnot &*!ee on &n e6pe!t to &ct :it5in [1(] "&<s of t5e "&te of t5e !eD#est to &ppoint &n e6pe!t?
s#c5 in"epen"ent e6pe!t :ill 8e &ppointe" 8< [t5e P!esi"ent fo! t5e ti)e 8ein* of t5e C5&!te!e" Instit#te of
A!8it!&to!s or t5e Cent!e fo! Disp#te Resol#tion or t5e P!esi"ent fo! t5e ti)e 8ein* of t5e B!itis5 Co)p#te!
Societ<] on t5e &pplic&tion of eit5e! p&!t<9
,9, An< pe!son to :5o) & !efe!ence is )&"e #n"e! cl&#se ,9( o! ,9+ :ill &ct &s &n e6pe!t &n" not &s &n
&!8it!&to!9 T5e p&!ties &*!ee t5&t t5e "ecision of t5e e6pe!t H:5ic5 :ill 8e *i'en in :!itin* st&tin* !e&sonsI
:ill 8e fin&l &n" 8in"in* on t5e p&!ties9
[2($$]
,91 E&c5 p&!t< :ill p!o'i"e t5e e6pe!t to :5o) & !efe!ence is )&"e #n"e! t5is cl&#se , :it5 s#c5 info!)&tion &s
5e )&< !e&son&8l< !eD#i!e fo! t5e p#!poses of 5is "ete!)in&tion9 If eit5e! p&!t< cl&i)s &n< s#c5 info!)&tion
to 8e confi"enti&l to it t5en? p!o'i"e" in t5e opinion of t5e e6pe!t t5&t p&!t< 5&s p!ope!l< cl&i)e" t5e s&)e &s
confi"enti&l? t5e e6pe!t :ill not "isclose t5e s&)e to t5e ot5e! p&!t< o! to &n< t5i!" p&!t<9
,92 T5e costs of t5e !efe!ence to &n e6pe!t Hincl#"in* t5e costs of &n< tec5nic&l e6pe!t &ppointe" 8< 5i)I :ill 8e
8o!ne in t5e fi!st inst&nce 8< t5e p&!t< )&>in* t5e !efe!ence9 T5e e6pe!t :ill in 5is "ecision "ete!)ine t5e
li&8ilit< fo! s#c5 costs? :5ic5 "ecision :ill 8e fin&l &n" 8in"in* on t5e p&!ties9
,93 Not5in* in t5is cl&#se , :ill !est!ict? &t &n< ti)e :5ile t5e &8o'e "isp#te !esol#tion p!oce"#!es &!e in
p!o*!ess o! 8efo!e o! &fte! t5e< &!e in'o>e"? eit5e! p&!t</s f!ee"o) to co))ence le*&l p!ocee"in*s to
p!ese!'e &n< le*&l !i*5t o! !e)e"< o! to p!otect &n< intellect#&l p!ope!t< o! t!&"e sec!et !i*5t9
2( :o#ernin% la2
T5is A*!ee)ent :ill 8e const!#e" in &cco!"&nce :it5 &n" *o'e!ne" 8< t5e l&: of En*l&n" &n" =&les &n" e&c5 p&!t<
&*!ees to s#8)it to t5e non-e6cl#si'e %#!is"iction of t5e co#!ts of En*l&n" &n" =&les9 .e&"in*s 5&'e 8een incl#"e" fo!
con'enience onl< &n" :ill not 8e #se" in const!#in* &n< p!o'ision in t5is A*!ee)ent9
[2($5]
AS =ITNESS etc
LIST O- SC.EDULES
1 Specific&tion
Doc#)ent&tion
$ ED#ip)entKOpe!&tin* S<ste)
( Inst&ll&tion Site
+ [Cont!&ct P!ice &n" P&<)ent Sc5e"#le or C5&!*es]
, De'elop)ent .&!":&!e
1 P!o%ect Pl&n
2 T!&inin* Pl&n
3 LiD#i"&te" D&)&*es
[14 St&n"&!" -ee R&tes]
11 Pe!sonnel
[1 P!op!iet&!< Soft:&!e]
[1$A Bespo>e Soft:&!e Licence]
[1$B P!op!iet&!< Soft:&!e LicenceHs]
[1( Soft:&!e M&inten&nce A*!ee)ent]
(signatures of (or on behalf of) the parties)
[2($&]
1
T5is -o!) is fo! t5e ;con'ention&l/ soft:&!e "e'elop)ent &pp!o&c59 As to soft:&!e "e'elop)ent cont!&cts *ene!&ll< see
P&!&*!&p5 (, F+,4G et seD &nte9

T5is cl&#se s5o#l" 8e !et&ine" if p!icin* is to 8e c&lc#l&te" on & ti)e &n" )&te!i&ls 8&sis? &n" t5e "efinition ;Cont!&ct P!ice/
s5o#l" 8e "elete"9
$
T5is cl&#se s5o#l" 8e !et&ine" if t5is is to 8e & fi6e" p!ice cont!&ct? &n" t5e ;C5&!*es/ "efinition s5o#l" 8e "elete"9
(
=5e!e t5e cont!&cto! &*!ees to p!o'i"e specific n&)e" pe!sonnel t5ese s5o#l" 8e specifie" in Sc5e"#le 119
+
T5is "efinition s5o#l" 8e !et&ine" if "e'elop)ent :o!> incl#"es )o"ific&tion of p!op!iet&!< soft:&!e9
,
T5e :o!"s in sD#&!e 8!&c>ets s5o#l" 8e !et&ine" if t5e soft:&!e to 8e "e'elope" incl#"es 8ot5 8espo>e soft:&!e &n"
)o"ific&tions to p!op!iet&!< soft:&!e9
1
Ret&in if note , &pplies9
2
Ret&in if note , &pplies9
3
T5is cl&#se s5o#l" 8e "elete" if t5e c#sto)e! is to )&int&in t5e soft:&!e itself o! #se & t5i!" p&!t< )&int&ine!9
14
A p!#"ent cont!&cto! :ill onl< *i'e t5is &c>no:le"*)ent in !espect of t5e specific&tion if it is & f#ll &n" co)plete specific&tion9
11
Ret&in !efe!ences to "e'elop)ent 5&!":&!e in cl&#se ( if inst&lle" on t5e c#sto)e!/s p!e)ises9
1
It )&< 8e s#fficient to 5ol" fo!tni*5tl< o! )ont5l< p!o*!ess )eetin*s9
1$
T5is p!o'i"es t5e c#sto)e! :it5 p!ice p!otection &*&inst e6cessi'e fee !&te inc!e&ses9
1(
As to p!icin* options see P&!&*!&p5 + F+,1G &nte9
1+
T5is sentence s5o#l" 8e "elete" :5e!e it is &*!ee" t5&t t5e D#ote" fee !&tes &!e fi6e" fo! t5e "#!&tion of t5e p!o%ect9
1,
So)e cont!&cto!s c5&!*e & 5&n"lin* fee to co'e! t5e &")inist!&tion costs of t5i!" p&!t< e6pen"it#!e9
11
Cl&#ses ,92 &n" ,93 :ill &ppl< i!!especti'e of t5e p!icin* 8&sis9 As to @AT *ene!&ll< see -o!) 1 note 1+ F,12G &nte9
12
Ret&in t5e :o!"s in sD#&!e 8!&c>ets if t5e p!ice is fi6e" on & ti)e &n" )&te!i&ls 8&sis &n" t5e cont!&cto! is p!o'i"in* t5e
"e'elop)ent 5&!":&!e9
13
Cl&#ses 19$E19, s5o#l" 8e !et&ine" :5e!e t5e "e'elop)ent 5&!":&!e is s#pplie" &t t5e c#sto)e!/s cost 8#t is loc&te" on t5e
cont!&cto!/s p!e)ises9
4
Delete if note 3 &8o'e &pplies9
1
As to ti)esc&les *ene!&ll< see P&!&*!&p5 1 F+$G et seD &nte? &n" see &lso Chitty on Contracts H,t5 E"n? 1323I p&!& 1+44 et
seD9

See note 1 &8o'e9

$
T5e !esponsi8ilities of t5e p&!ties )&< 8e !e'e!se"9
(
-o! & fo!) of soft:&!e licence H:it5o#t s#ppo!tI see -o!) F,13G &nte9
+
T5e s#ppl< of p!op!iet&!< soft:&!e :ill no!)&ll< 8e on t5e st&n"&!" licence te!)s of t5e soft:&!e p!op!ieto!? :5ic5 s5o#l" 8e
&tt&c5e" &s Sc5e"#le 1$9
,
Ret&in !efe!ences to ;Bespo>e/ in cl&#se 11 if soft:&!e incl#"es 8ot5 8espo>e &n" p!op!iet&!< soft:&!e9
1
T5e e6ception in t5e Cop<!i*5t? Desi*ns &n" P&tents Act 1322 s 13 H11 .&ls8#!</s St&t#tes H(t5 E"nI COP7RIG.TI !e*&!"in*
)o!&l !i*5ts &pplies to co)p#te! p!o*!&)s? 8#t not ot5e! lite!&!< :o!>s s#c5 &s specific&tions &n" "oc#)ent&tion? #nless t5ese
&!e co)p#te!-*ene!&te" :o!>s: see i8i" s 13HI9
2
T5e c#sto)e! )&< :is5 t5ese :&!!&nties to 8e effecti'e f!o) t5e si*n&t#!e of t5e &*!ee)ent9
3
Ie t5e .e&lt5 &n" S&fet< HDispl&< Sc!een ED#ip)entI Re*#l&tions 133K139
$4
As to li)it&tions of li&8ilit< see P&!&*!&p5 1+ F+11G et seD &nte9
$1
T5is in"e)nit< is necess&!< if t5e cont!&cto! !eD#i!es p!otection f!o) t5e c#sto)e! &*&inst t5i!" p&!t< cl&i)s9
$
So)e cont!&cto!s &!e #n:illin* to *i'e &n< p&tent in"e)nit< in li*5t of t5e inc!e&sin* t!en" to:&!"s p&tentin* soft:&!e &n"
#nce!t&inties o'e! t5e scope of p&tents *!&nte" in t5is &!e&9
$$
T5is cl&#se s5o#l" 8e !et&ine" :5e!e t5e "e'elop)ent is on t5e 8&sis of specific&tions &n" "esi*ns p!o'i"e" 8< t5e c#sto)e!9
.o:e'e!? t5e c#sto)e! )&< onl< :is5 to in"e)nif< t5e cont!&cto! to t5e s&)e e6tent &s p!o'i"e" in cl&#se 1+919
$(
Delete t5is cl&#se if t5e c#sto)e! is not &llo:e" to c&ncel t5e p!o%ect fo! con'enience9
$+
T5is is &n &lte!n&ti'e "isp#te !esol#tion p!oce"#!e to t5&t cont&ine" in -o!) , cl&#se 2 F21(G post9
[2($(]
5
Soft2are spport a%reement
INDER O- CLAUSES
[2($)]
P&*e
1 DE-INITIONS
SCOPE O- T.E AGREEMENT
$ TERM O- T.E AGREEMENT
( LIAISONKSTA--ING
+ PA7MENT TERMS
, CUSTOMER/S RESPONSIBILITIES
1 ERCLUSIONS
2 =ARRANT7
3 LIMITATION O- LIABILIT7
[14 O=NERS.IPECo)p&n< !et&ins o:ne!s5ip]
[14 O=NERS.IPE!i*5ts 'est in C#sto)e!]
11 CON-IDENTIALIT7
1 NON-SOLICITATION
1$ TERMINATION
1( -ORCE MAJEURE
1+ NOTICES
1, SE@ERABILIT7
11 =AI@ER
12 =.OLE AGREEMENT
13 GO@ERNING LA=
SC.EDULE 1
SC.EDULE
[SC.EDULE $]
T.IS AGREEMENT is )&"e t5e SS "&< of SSS
BET=EEN:
H1I (company) :5ose [!e*iste!e" office or p!incip&l pl&ce of 8#siness] is &t (aress) H;t5e Co)p&n</I &n"
HI (customer) :5ose [!e*iste!e" office or p!incip&l pl&ce of 8#siness] is &t (aress) H;t5e C#sto)e!/I
[2($*]
NO= IT IS AGREED &s follo:s:
1 'efinitions
In t5is &*!ee)ent #nless inconsistent :it5 t5e conte6t o! ot5e!:ise specifie" t5e follo:in* "efinitions :ill &ppl<:
191 ;A*!ee)ent/ )e&ns t5ese te!)s &n" t5e Sc5e"#les to t5e)9
19 ;C5&!*es/ )e&ns &n< c5&!*es &""ition&l to t5e M&inten&nce C5&!*e t5&t )&< 8e in'oice" 8< t5e Co)p&n< to
t5e C#sto)e! in connection :it5 t5is A*!ee)ent H:5et5e! 8< 'i!t#e of & specific p!o'ision o! ot5e!:iseI
:5ic5 :ill 8e c&lc#l&te" on & ti)e &n" )&te!i&ls 8&sis in &cco!"&nce :it5 t5e Co)p&n</s t5en c#!!ent
st&n"&!" !&tes9
19$ ;Co))ence)ent D&te/ )e&ns (ate)9
19( ;C#!!ent Rele&se/ )e&ns t5&t 'e!sion of t5e Soft:&!e inst&lle" on t5e ED#ip)ent &t t5e Co))ence)ent D&te
&n" Mo"ific&tions to it o! &n< ne: Rele&se &ccepte" 8< t5e C#sto)e! &n" inst&lle" on t5e ED#ip)ent &n"
Mo"ific&tions to it9
19+ ;ED#ip)ent/ )e&ns t5e co)p#te! &n" ope!&tin* s<ste) specifie" in Sc5e"#le 19
19, ;Initi&l Pe!io"/ )e&ns t5e initi&l pe!io" of t5e te!) of t5is A*!ee)ent &s specifie" in Sc5e"#le 19
[191 ;Licence A*!ee)ent/ )e&ns t5e Soft:&!e Licence A*!ee)ent 8et:een t5e p&!ties fo! t5e #se of t5e Soft:&!e
&s "esc!i8e" in Sc5e"#le 1]
1
9
192 ;Loc&tion/ )e&ns t5e loc&tion of t5e ED#ip)ent &t t5e &""!ess *i'en in Sc5e"#le 19
193 ;M&inten&nce C5&!*e/ )e&ns t5e pe!io"ic c5&!*e fo! t5e p!o'ision of t5e M&inten&nce Se!'ice specifie" in
Sc5e"#le 1 &s '&!ie" f!o) ti)e to ti)e in &cco!"&nce :it5 cl&#se +9
1914 ;M&inten&nce .o#!s/ )e&ns t5e st&n"&!" 5o#!s "#!in* :5ic5 t5e M&inten&nce Se!'ice :ill 8e p!o'i"e" &s
specifie" in Sc5e"#le 19
1911 ;M&inten&nce Se!'ice/ )e&ns t5e )&inten&nce &n" s#ppo!t se!'ices "esc!i8e" in Sc5e"#le 9
191 ;Mo"ific&tion/ )e&ns &n< co!!ection? &""ition? &)en")ent? en5&nce)ent? #p"&te o! ot5e! c5&n*e )&"e 8<
t5e Co)p&n< to t5e Soft:&!e &s p&!t of p!o'i"in* t5e M&inten&nce Se!'ice9
191$ ;Rele&se/ )e&ns &n< i)p!o'e" 'e!sion of t5e Soft:&!e )&"e &'&il&8le to t5e C#sto)e!9
191( ;Soft:&!e/ )e&ns t5e co)p#te! p!o*!&)HsI &s 8!iefl< "esc!i8e" in Sc5e"#le 1 &n" !el&te" ope!&tin* )&n#&ls
&n" #se! inst!#ctions9
191+ ;Specific&tion/ )e&ns t5e specific&tion of t5e c#!!ent Rele&se "esc!i8in* t5e f&cilities &n" f#nctions of t5&t
Rele&se9
191, ;St&ff/ )e&ns &n< in"i'i"#&l p!o'i"e" 8< t5e Co)p&n< to pe!fo!) t5e M&inten&nce Se!'ice9
[2(50]
2 Scope of t+e A%reement
91 In consi"e!&tion of t5e C#sto)e!/s p&<)ent of t5e M&inten&nce C5&!*e t5e Co)p&n< &*!ees to p!o'i"e t5e
M&inten&nce Se!'ice s#8%ect to t5e te!)s of t5is A*!ee)ent9
9 T5e M&inten&nce Se!'ice :ill 8e p!o'i"e" "#!in* t5e M&inten&nce .o#!s9 All ti)e spent in p!o'i"in* &n<
Se!'ice o#tsi"e t5e M&inten&nce .o#!s :ill 8e in'oice" to t5e C#sto)e! &t t5e Co)p&n</s t5en c#!!ent
C5&!*es &ppl<in* to speci&l se!'ice 5o#!s9
9$ T5e Co)p&n< :ill #se !e&son&8le en"e&'o#!s to p!o'i"e t5e M&inten&nce Se!'ice p!o)ptl< 5&'in* !e*&!" to
t5e &'&il&8ilit< of pe!sonnel? necess&!< s#pplies &n" f&cilities &n" co))it)ents to ot5e! c#sto)e!s 8#t &n<
"&tes D#ote" fo! co))ence)ent o! co)pletion of &n< p&!t of t5e M&inten&nce Se!'ice &!e esti)&tes onl<
[&n" ti)e :ill not 8e of t5e essence]

9
[9( T5e Co)p&n</s o8li*&tion to p!o'i"e t5e M&inten&nce Se!'ice is s#8%ect to t5e Licence A*!ee)ent 8ein* in
fo!ce 8et:een t5e p&!ties9 If t5e Licence A*!ee)ent is te!)in&te" fo! &n< !e&son t5en t5is A*!ee)ent :ill
&#to)&tic&ll< te!)in&te :it5o#t notice]
$
9
[2(51]
! 6erm of t+e A%reement
T5e te!) of t5is A*!ee)ent :ill 8e fo! t5e Initi&l Pe!io" &n" :ill contin#e &fte! t5&t [fo! s#ccessi'e pe!io"s of [one
<e&!] e&c5] #nless te!)in&te" 8< eit5e! p&!t< on *i'in* not less t5&n (number) )ont5s/ p!io! :!itten notice to t&>e effect
&t t5e e6pi!< of t5e [t5en c#!!ent pe!io" or Initi&l Pe!io" o! &n< ti)e &fte! t5&t] s#8%ect to e&!lie! te!)in&tion in
&cco!"&nce :it5 t5is A*!ee)ent9
[2(52]
$ /iaison and staffin%
(91 E&c5 p&!t< :ill &ppoint & )e)8e! of its st&ff H;t5e S#ppo!t Rep!esent&ti'e/I to &ct &s t5e p!incip&l point of
cont&ct 8et:een t5e p&!ties fo! t5e p#!poses of t5is A*!ee)ent9
(9 T5e C#sto)e!/s st&ff &t t5e Loc&tion :ill in t5e fi!st inst&nce !eD#est )&inten&nce o! s#ppo!t se!'ices in
!espect of t5e Soft:&!e f!o) t5e C#sto)e!/s S#ppo!t Rep!esent&ti'e? :5o :ill cont&ct t5e Co)p&n</s
S#ppo!t Rep!esent&ti'e fo! &ssist&nce :it5 p!o8le)s &n" ot5e! s#ppo!t !eD#i!e)ents9
(9$ T5e Co)p&n< :ill &ssi*n &pp!op!i&tel< D#&lifie" St&ff to p!o'i"e t5e M&inten&nce Se!'ice o! &n< p&!t of it9
T5e Co)p&n< )&< &t its "isc!etion &n" &t &n< ti)e !epl&ce &n<one &lloc&te" 8< it to t5e M&inten&nce Se!'ice
8#t t5e Co)p&n< :ill en"e&'o#! to *i'e p!io! notice of &n< intention to !epl&ce "esi*n&te" in"i'i"#&ls9
(9( T5e Co)p&n< is e)po:e!e" to #se s#8-cont!&cto!s fo! t5e p!o'ision of &n< p&!t of t5e M&inten&nce Se!'ice
8#t s#c5 s#8-cont!&ctin* :ill not !elie'e t5e Co)p&n< f!o) its o8li*&tions #n"e! t5is A*!ee)ent9
[2(5!]
5 Payment terms
+91 T5e C#sto)e! :ill p&< to t5e Co)p&n< t5e M&inten&nce C5&!*e &n" &ll ot5e! C5&!*es :5ic5 f&ll "#e #n"e!
t5is A*!ee)ent of t5e &)o#nts specifie" in Sc5e"#le 1 o! ot5e!:ise in'oice" 8< t5e Co)p&n< f!o) ti)e to
ti)e9 =5e!e &pplic&8le? @AT
(
&n" &n< ot5e! t&6es "#ties o! le'ies :ill 8e p&i" &""ition&ll< 8< t5e C#sto)e!
&t t5e t5en p!e'&ilin* !&te9
+9 T5e M&inten&nce C5&!*e is [incl#si'e or e6cl#si'e] of &n< t!&'el s#8sistence &n" ot5e! o#t-of-poc>et
e6penses inc#!!e" 8< t5e Co)p&n< in !espect of t5e p!o'ision of t5e M&inten&nce Se!'ice9
+9$ T5e M&inten&nce C5&!*e is p&<&8le on t5e "#e "&te fo! p&<)ent specifie" in Sc5e"#le 19 All ot5e! C5&!*es
&n" e6penses :ill 8e in'oice" )ont5l< in &!!e&!s &n" 8e p&<&8le :it5in [$4] "&<s of t5e "&te of & co!!ect
in'oice9
+9( If &n< s#) p&<&8le to t5e Co)p&n< #n"e! t5is A*!ee)ent is in &!!e&!s fo! )o!e t5&n [$4] "&<s &fte! t5e "#e
"&te? t5e Co)p&n< !ese!'es t5e !i*5t :it5o#t p!e%#"ice to &n< ot5e! !i*5t o! !e)e"< to:
+9(91 c5&!*e inte!est on s#c5 o'e!"#e s#) on & "&< to "&< 8&sis f!o) t5e o!i*in&l "#e "&te #ntil p&i" in
f#ll &t & !&te of [$]O &8o'e (ban6) plc 8&se len"in* !&te in fo!ce f!o) ti)e to ti)eJ &n"Ko!
+9(9 s#spen" t5e p!o'ision of t5e M&inten&nce Se!'ice on [+] "&<s/ p!io! :!itten notice9
+9+ T5e C#sto)e! :ill notif< t5e Co)p&n< in :!itin* :it5in [+] "&<s of !eceipt of &n in'oice if t5e C#sto)e!
consi"e!s s#c5 in'oice inco!!ect o! in'&li" fo! &n< !e&son [f&ilin* :5ic5 t5e C#sto)e! :ill !&ise no o8%ection
to &n< s#c5 in'oice &n" s5&ll )&>e f#ll p&<)ent in &cco!"&nce :it5 it]9
+9, T5e Co)p&n< )&< f!o) ti)e to ti)e '&!< t5e M&inten&nce C5&!*e fo! pe!io"s s#8seD#ent to [t5e fi!st <e&!
of]
+
t5e Initi&l Pe!io" 8< *i'in* not less t5&n [$4] "&<s/ :!itten notice to t5e C#sto)e! [p!o'i"e" t5&t &n<
inc!e&se :ill not e6cee" & pe!cent&*e of t5e t5en c#!!ent M&inten&nce C5&!*e eD#&l to t5e pe!cent&*e
inc!e&se in t5e Ret&il P!ices In"e6 p#8lis5e" fo! t5e pe!io" f!o) t5e Co))ence)ent D&te Hin t5e c&se of t5e
fi!st s#c5 inc!e&seI o! t5e "&te on :5ic5 t5e i))e"i&tel< p!ece"in* inc!e&se c&)e into effect p#!s#&nt to t5is
cl&#se +9, Hin t5e c&se of t5e secon" o! s#8seD#ent inc!e&sesI #p to t5e "&te of s#c5 notice &n" p!o'i"e"
f#!t5e! t5&t no inc!e&se )&< 8e )&"e #ntil &t le&st one <e&! 5&s el&pse" since t5e "&te on :5ic5 t5e
i))e"i&tel< p!ece"in* inc!e&se c&)e into effect p#!s#&nt to t5is cl&#se +9,]9 If &n< notice of &n inc!e&se to
t5e M&inten&nce C5&!*e is *i'en? t5e C#sto)e! :ill 5&'e t5e !i*5t to te!)in&te t5is A*!ee)ent on t5e "&<
i))e"i&tel< p!io! to t5e effecti'e "&te of t5e p!ice inc!e&se 8< *i'in* to t5e Co)p&n< :!itten notice of
te!)in&tion not less t5&n [1(] "&<s 8efo!e s#c5 effecti'e "&te
,
9
+91 If & !epo!te" p!o8le) is fo#n" #pon in'esti*&tion to 8e "#e to inco!!ect ope!&tion o! #n&#t5o!ise" c5&n*es of
t5e Soft:&!e? t5e Co)p&n< :ill 8e entitle" to in'oice t5e C#sto)e! fo! &ll !e&son&8le costs &n" e6penses
inc#!!e" 8< t5e Co)p&n< in conseD#ence of s#c5 in'esti*&tion c&lc#l&te" on & ti)e &n" )&te!i&ls 8&sis &t t5e
Co)p&n</s t5en c#!!ent C5&!*es9
[2(5$]
& Cstomer.s responsi0ilities
,91 T5!o#*5o#t t5e te!) of t5is A*!ee)ent t5e C#sto)e! :ill:
,9191 #se onl< t5e C#!!ent Rele&se
1
J
,919 [#se &ll !e&son&8le en"e&'o#!s to]
2
ens#!e t5&t t5e C#!!ent Rele&se &n" t5e ED#ip)ent &!e #se" in &
p!ope! )&nne! 8< co)petent t!&ine" e)plo<ees onl< o! 8< pe!sons #n"e! t5ei! s#pe!'isionJ
,919$ notif< t5e Co)p&n< p!o)ptl< if t5e Soft:&!e is not ope!&tin* co!!ectl<J
,919( not &lte!? &"&pt o! )o"if< t5e C#!!ent Rele&se in &n< :&< no! pe!)it t5e C#!!ent Rele&se to 8e
co)8ine" :it5 &n< ot5e! p!o*!&)sJ
,919+ not !eD#est o! pe!)it &n<one ot5e! t5&n t5e Co)p&n< to p!o'i"e &n< )&inten&nce se!'ices in
!espect of t5e C#!!ent Rele&se [#nless t5e Co)p&n< !ef#ses o! is #n&8le to p!o'i"e t5e M&inten&nce
Se!'ice in &cco!"&nce :it5 t5is A*!ee)ent]
3
J
[2(55]
,919, co-ope!&te to & !e&son&8le e6tent :it5 t5e Co)p&n</s pe!sonnel in t5e "i&*nosis? in'esti*&tion &n"
co!!ection of &n< f&#lt in t5e C#!!ent Rele&seJ
,9191 )&>e &'&il&8le to t5e Co)p&n< f!ee of c5&!*e &ll info!)&tion? f&cilities &n" se!'ices !e&son&8l<
!eD#i!e" 8< t5e Co)p&n< to en&8le t5e Co)p&n< to pe!fo!) t5e M&inten&nce Se!'ice incl#"in*?
:it5o#t li)it&tion? co)p#te! !#ns? co!e "#)ps? p!int-o#ts &n" "&t& p!ep&!&tionJ
,9192 p!o'i"e &t t5e C#sto)e!/s e6pense s#c5 teleco))#nic&tion f&cilities &s &!e !e&son&8l< !eD#i!e" 8<
t5e Co)p&n< fo! !e)ote testin* &n" "i&*nostic p#!poses 8#t t5e Co)p&n< is !esponsi8le fo! &ll c&ll
c5&!*es?
,9193 p!o'i"e &ccess to t5e C#sto)e!/s st&ff? t5e Soft:&!e? t5e ED#ip)ent &n" t5e Loc&tion "#!in* t5e
M&inten&nce .o#!s &n" &t s#c5 ot5e! ti)es &s t5e Co)p&n< )&< !eD#est on !e&son&8le p!io!
noticeJ
,91914 >eep f#ll sec#!it< copies of t5e C#!!ent Rele&se &n" of t5e C#sto)e!/s "&t& 8&ses &n" co)p#te!
!eco!"s in &cco!"&nce :it5 *oo" co)p#tin* p!&ctice9
[2(5&]
,9 If &n< St&ff :o!> on t5e C#sto)e!/s p!e)ises t5e C#sto)e! :ill ens#!e t5&t s#c5 St&ff &!e p!o'i"e" :it5
s#it&8le office &cco))o"&tion &n" se!'ices? incl#"in* telep5one? f&csi)ile &n" p5otocop<in* f&cilities9 S#c5
&cco))o"&tion &n" se!'ices :ill 8e !e&"il< &ccessi8le to &n< !eD#i!e" co)p#tin* f&cilities incl#"in* t5e
ED#ip)ent9
,9$ T5e C#sto)e! :ill s#ppl< t5e Co)p&n< :it5o#t c5&!*e t5!o#*5o#t t5e te!) of t5is A*!ee)ent :it5 &
co)plete cop< of t5e l&test iss#e of &ll "oc#)ent&tion &n" ot5e! )&te!i&l notifie" 8< t5e Co)p&n< f!o) ti)e
to ti)e &s 8ein* necess&!< fo! t5e Co)p&n< to pe!fo!) its o8li*&tions #n"e! t5is A*!ee)ent incl#"in*
:it5o#t li)it&tion [&ll so#!ce co"e )&te!i&l fo! t5e Soft:&!e]
14
ope!&tin* s<ste) )&n#&ls &n" t5i!" p&!t<
soft:&!e "oc#)ent&tion Hcollecti'el< !efe!!e" to &s ;t5e Doc#)ent&tion/I9 T5e C#sto)e! :&!!&nts t5&t it 5&s
o! :ill o8t&in &t its o:n e6pense &ll necess&!< pe!)issions !eD#i!e" to &llo: t5e Co)p&n< t5!o#*5o#t t5e
te!) of t5is A*!ee)ent to !ecei'e &n" #se t5e Doc#)ent&tion &n" )&>e Mo"ific&tions to t5e Soft:&!e &n"
t5e C#sto)e! #n"e!t&>es to in"e)nif< t5e Co)p&n< &*&inst &n< li&8ilit< &!isin* f!o) &n< 8!e&c5 of t5is
:&!!&nt<9
,9( If t5e C#sto)e! is to p!o'i"e &n< co)p#tin* &n" &ncill&!< f&cilities? t5e C#sto)e! :ill 8e !esponsi8le fo! t5e
p!o)pt &n" contin#in* &'&il&8ilit< to t5e Co)p&n< of &ll s#c5 f&cilities in *oo" :o!>in* o!"e! t5!o#*5o#t t5e
te!) of t5is A*!ee)ent to t5e e6tent necess&!< fo! t5e Co)p&n< to pe!fo!) t5e M&inten&nce Se!'ice9 [T5e
C#sto)e! :ill p!o'i"e fo! t5e Co)p&n</s #se f!ee of c5&!*e of t5e ite)s? t5i!" p&!t< soft:&!e? f&cilities &n"
se!'ices Hif &n<I "et&ile" in Sc5e"#le $]
11
9
[2(5(]
( ,-clsions
191 T5e M&inten&nce C5&!*e "oes not incl#"e t5e p!o'ision of t5e M&inten&nce Se!'ice in !espect of &n< "efect
e!!o! o! ot5e! p!o8le):
19191 !es#ltin* f!o) &n< )o"ific&tions to t5e Soft:&!e )&"e 8< &n< pe!son ot5e! t5&n t5e Co)p&n< &n"
its s#8-cont!&cto!s :it5o#t t5e Co)p&n</s p!io! :!itten &pp!o'&lJ
1919 in &n< 'e!sion of t5e Soft:&!e ot5e! t5&t t5e C#!!ent Rele&seJ
1919$ !es#ltin* f!o) inco!!ect #se of t5e Soft:&!e o! ope!&to! e!!o!J
1919( in o! &tt!i8#t&8le to t5e ED#ip)ent o! ot5e! eD#ip)ent &n" p!o*!&)s #se" in con%#nction :it5 t5e
Soft:&!e o! to &n< ot5e! !e&son e6te!n&l to t5e Soft:&!e9
19 If &t t5e !eD#est of t5e C#sto)e! t5e Co)p&n< &*!ees to p!o'i"e &n< M&inten&nce Se!'ice in !espect of &n<
of t5e e6cl#sions !efe!!e" to in cl&#se 191 H8#t it is confi!)e" t5&t t5e Co)p&n< is #n"e! no o8li*&tion to "o
soI t5e Co)p&n< :ill en"e&'o#! to #n"e!t&>e t5e :o!> &s soon &s !e&son&8l< p!&ctic&8le &n" t5e Co)p&n<
:ill 8e entitle" to )&>e &n &""ition&l c5&!*e on & ti)e &n" )&te!i&ls 8&sis in &cco!"&nce :it5 its t5en c#!!ent
st&n"&!" !&tes9
[2(5)]
) 8arranty
291 [T5e Co)p&n< :&!!&nts t5&t t5e M&inten&nce Se!'ice :ill 8e c&!!ie" o#t :it5 !e&son&8le c&!e &n" s>ill &n"
pe!fo!)e" in & ti)el<? :o!>)&nli>e &n" cost-effecti'e )&nne! #sin* onl< D#&lifie" St&ff s#fficientl< f&)ili&!
:it5 t5e f#nctions &n" ope!&tion of t5e Soft:&!e &n" its i)ple)ent&tion &n" &pplic&tion 8< t5e Co)p&n< &n"
t5&t t5e Co)p&n< :ill )&int&in & t!&inin* p!o*!&))e to ens#!e t5&t &"eD#&tel< D#&lifie" s#ppo!t st&ff
p!o'i"e t5e M&inten&nce Se!'ice or T5e Co)p&n< :&!!&nts t5&t t5e M&inten&nce Se!'ice :ill 8e pe!fo!)e"
8< co)petent pe!sons &n" :ill 8e c&!!ie" o#t :it5 !e&son&8le c&!e &n" s>ill]
1
9 T5e Co)p&n< #n"e!t&>es to
#se &ll !e&son&8le en"e&'o#!s to !e)e"< f!ee of c5&!*e to t5e C#sto)e! &n< f&#lt< :o!> &!isin* f!o) & 8!e&c5
of t5is :&!!&nt< :5ic5 is !epo!te" to t5e Co)p&n< in :!itin* :it5in [one )ont5] &fte! pe!fo!)&nce 8< t5e
Co)p&n< of s#c5 :o!>9 If t5e Co)p&n< !ectifies s#c5 f&#lt< :o!> 8< t5e p!o'ision &t t5e Co)p&n</s option
of !epl&ce)ent o! &""ition&l )&te!i&ls o! se!'ices :it5in & !e&son&8le pe!io" of ti)e? t5en t5e Co)p&n< :ill
5&'e no ot5e! li&8ilit< of &n< >in" in !espect of o! &!isin* f!o) s#c5 f&#lt< :o!>9
29 If & p!o8le) is fo#n" #pon in'esti*&tion not to 8e t5e Co)p&n</s !esponsi8ilit< #n"e! t5e p!o'isions of
cl&#se 291 t5e Co)p&n< )&< c5&!*e t5e C#sto)e! fo! &ll !e&son&8le costs &n" e6penses inc#!!e" 8< t5e
Co)p&n< in t5e co#!se of o! in conseD#ence of s#c5 in'esti*&tion9
29$ T5e Co)p&n< :ill not 8e li&8le #n"e! cl&#se 291 to !e)e"< &n< p!o8le) &!isin* f!o) o! c&#se" 8< &n<
)o"ific&tion H:5et5e! 8< :&< of &lte!&tion? "eletion? &""ition o! ot5e!:iseI )&"e to &n< p&!t of t5e Soft:&!e
Hincl#"in* "&t& st!#ct#!eI o! t5e ED#ip)ent 8< pe!sons ot5e! t5&n t5e Co)p&n< :it5o#t its e6p!ess p!io!
:!itten consent9
[2(5*]
* /imitation of lia0ility
391 T5e C#sto)e! &c>no:le"*es t5&t t5e Co)p&n</s o8li*&tions &n" li&8ilities in !espect of t5e M&inten&nce
Se!'ice &!e e65&#sti'el< "efine" in t5is A*!ee)ent9 T5e C#sto)e! &*!ees t5&t t5e e6p!ess o8li*&tions &n"
:&!!&nties )&"e 8< t5e Co)p&n< in t5is A*!ee)ent &!e in lie# of &n" to t5e e6cl#sion of &n< :&!!&nt<?
con"ition? te!)? #n"e!t&>in* o! !ep!esent&tion of &n< >in"? e6p!ess o! i)plie"? st&t#to!< o! ot5e!:ise !el&tin*
to &n<t5in* s#pplie" o! se!'ices p!o'i"e" #n"e! o! in connection :it5 t5is A*!ee)ent incl#"in* H:it5o#t
li)it&tionI &s to t5e con"ition? D#&lit<? pe!fo!)&nce? )e!c5&nt&8ilit< o! fitness fo! p#!pose of t5e
M&inten&nce Se!'ice o! &n< p&!t of it9
39 T5e C#sto)e! is !esponsi8le fo! t5e conseD#ences of &n< #se of t5e M&inten&nce Se!'ice9 T5e Co)p&n< :ill
not 8e li&8le fo! &n< in"i!ect o! conseD#enti&l loss? "&)&*e? cost o! e6pense of &n< >in" :5&te'e! &n"
5o:e'e! c&#se"? :5et5e! &!isin* #n"e! cont!&ct? to!t Hincl#"in* ne*li*enceI o! ot5e!:ise? incl#"in* H:it5o#t
li)it&tionI loss of p!o"#ction? loss of o! co!!#ption to "&t&? loss of p!ofits o! of cont!&cts? loss of ope!&tion
ti)e &n" loss of *oo":ill o! &nticip&te" s&'in*s? e'en if t5e Co)p&n< 5&s 8een &"'ise" of t5ei! possi8ilit<9
39$ T5e Co)p&n< &ccepts li&8ilit< to t5e e6tent it !es#lts f!o) t5e ne*li*ence of t5e Co)p&n< &n" its e)plo<ees
fo!:
39$91 "e&t5 o! in%#!< :it5o#t li)itJ &n"
39$9 p5<sic&l "&)&*e to o! loss of t5e C#sto)e!/s t&n*i8le p!ope!t< #p to t5e &)o#nt of [L+4?444] in
!espect of e&c5 inci"ent o! se!ies of connecte" inci"ents9
[2(&0]
39( In &ll ot5e! c&ses not f&llin* :it5in cl&#se 39$ t5e Co)p&n</s tot&l li&8ilit< H:5et5e! in cont!&ct? to!t?
incl#"in* ne*li*ence? o! ot5e!:iseI #n"e! o! in connection :it5 t5is A*!ee)ent [&n" &n< ot5e! &*!ee)ent
:it5 t5e C#sto)e! !el&tin* to t5e Soft:&!e] o! 8&se" on &n< cl&i) fo! in"e)nit< o! cont!i8#tion :ill not
e6cee" t5e s#) of L(amount) in &**!e*&te
1$
9
39+ T5e C#sto)e! &*!ees t5&t? e6cept &s e6p!essl< p!o'i"e" in cl&#se 2 &n" t5is cl&#se 3? t5e Co)p&n< :ill not
8e #n"e! &n< li&8ilit< of &n< >in" :5&te'e! &n" 5o:e'e! c&#se" &!isin* "i!ectl< o! in"i!ectl< in connection
:it5 t5is A*!ee)ent9 [T5e C#sto)e! :ill in"e)nif< t5e Co)p&n< in !espect of &n< t5i!" p&!t< cl&i) fo! &n<
in%#!<? loss? "&)&*e o! e6pense occ&sione" 8< o! &!isin* "i!ectl< o! in"i!ectl< f!o) t5e C#sto)e!/s
possession? ope!&tion? #se? )o"ific&tion o! s#ppl< to & t5i!" p&!t< of &n< t5in* s#pplie" #n"e! t5e
M&inten&nce Se!'ice &n" &n< p&!t of it e6cept &n" in so f&! &s t5e Co)p&n< is li&8le &s e6p!essl< p!o'i"e" in
t5is A*!ee)ent]
1(
9
39, T5e Co)p&n< &c>no:le"*es &n" &*!ees t5&t t5e &lloc&tion of !is> cont&ine" in t5is cl&#se 3 is !eflecte" in t5e
M&inten&nce C5&!*e &n" is &lso & !eco*nition of t5e f&ct t5&t inte! &li& it is not :it5in t5e Co)p&n</s cont!ol
5o: &n" fo! :5&t p#!pose t5e !es#lts of t5e M&inten&nce Se!'ice &!e #se" 8< t5e C#sto)e!9
[2(&1]
[10 92ners+ipBCompany retains o2ners+ip
1491 T5e cop<!i*5t &n" &ll ot5e! p!op!iet&!< !i*5ts :5&te'e! in &ll )&te!i&ls "e'elope" #n"e! t5is A*!ee)ent in
connection :it5 t5e M&inten&nce Se!'ice incl#"in* t5e Mo"ific&tions :ill !e)&in 'este" in &n" t5e &8sol#te
p!ope!t< of t5e Co)p&n<9 T5e C#sto)e! :ill "o &ll s#c5 &cts &n" t5in*s &s t5e Co)p&n< )&< !e&son&8l<
!eD#i!e fo! t5e p#!pose of p!ese!'in* o! pe!fectin* s#c5 'estin*9
149 Con"ition&l #pon p&<)ent to t5e Co)p&n< in &cco!"&nce :it5 cl&#se + of &ll s#)s "#e to it #n"e! t5is
A*!ee)ent [t5is A*!ee)ent :ill ope!&te to *!&nt to t5e C#sto)e! & non-e6cl#si'e &n" non-t!&nsfe!&8le
licence to #se &n" !ep!o"#ce &t its o:n e6pense fo! its o:n inte!n&l p#!poses onl< t5ose Mo"ific&tions
s#pplie" to t5e C#sto)e! fo! #se &s p&!t of t5e Soft:&!e or t5ose Mo"ific&tions s#pplie" fo! #se &s p&!t of t5e
Soft:&!e :ill 8e "ee)e" to fo!) p&!t of t5e license" )&te!i&ls &n" 8e s#8%ect to t5e Licence A*!ee)ent]9
[2(&2]
or
10 92ners+ipBri%+ts #est in Cstomer
1491 T5e C#sto)e! :ill 8e entitle" to t5e cop<!i*5t &n" &ll ot5e! p!op!iet&!< !i*5ts in t5e Mo"ific&tions? :5ic5
cop<!i*5t &n" ot5e! !i*5ts :ill 'est in t5e C#sto)e! on t5e "&te of "eli'e!< to t5e C#sto)e! s#8%ect to
p&<)ent of t5e M&inten&nce C5&!*e &n" &ll ot5e! c5&!*es "#e to t5e Co)p&n<9
149 At t5e !eD#est &n" e6pense of t5e C#sto)e!? t5e Co)p&n< :ill "o &ll s#c5 t5in*s &n" si*n &ll "oc#)ents o!
inst!#)ents !e&son&8l< necess&!< to en&8le t5e C#sto)e! to o8t&in its !i*5ts in t5e Mo"ific&tions9
149$ T5e Co)p&n< #ncon"ition&ll<? i!!e'oc&8l< &n" in pe!pet#it< :&i'es &ll )o!&l &n" &#t5o!/s !i*5ts &n" !i*5ts
of & si)il&! n&t#!e #n"e! t5e l&:s of &n< %#!is"iction in !espect of t5e Mo"ific&tions &n" :ill p!oc#!e s#c5 &
:&i'e! on t5e s&)e te!)s f!o) e&c5 St&ff )e)8e!9
149( Not5in* in t5is A*!ee)ent :ill p!e'ent t5e Co)p&n< &t &n< ti)e f!o) #sin* fo! &n< p#!pose it t5in>s fit &n<
>no:-5o: o! e6pe!ience incl#"in* p!o*!&))in* tools? s>ill &n" tec5niD#es? *&ine" o! &!isin* f!o) t5e
pe!fo!)&nce of t5e M&inten&nce Se!'ice s#8%ect &l:&<s to co)pl<in* :it5 t5e o8li*&tions in cl&#se 11 in
!espect of confi"enti&l info!)&tion of t5e C#sto)e!9
149+ T5e p!o'isions of t5is cl&#se 14 :ill s#!'i'e t5e te!)in&tion of t5is A*!ee)ent fo! &n< !e&son]
[2(&!]
11 Confidentiality
1191 E&c5 p&!t< :ill t!e&t &s confi"enti&l &ll info!)&tion o8t&ine" f!o) t5e ot5e! p&!t< #n"e! o! in connection :it5
t5is A*!ee)ent :5ic5 is "esi*n&te" &s confi"enti&l 8< t5e ot5e! p&!t< o! :5ic5 is 8< its n&t#!e cle&!l<
confi"enti&l9 T5e !ecipient p&!t< :ill not "isclose s#c5 confi"enti&l info!)&tion to &n< pe!son He6cept onl< to
t5ose e)plo<ees? &*ents? s#8-cont!&cto!s? s#pplie!s &n" ot5e! !ep!esent&ti'es :5o nee" to >no: itI o! #se
s#c5 confi"enti&l info!)&tion fo! p#!poses ot5e! t5&n t5e M&inten&nce Se!'ice :it5o#t t5e ot5e! p&!t</s p!io!
:!itten consent9 T5is cl&#se :ill not e6ten" to info!)&tion :5ic5:
119191 :&s in t5e possession of t5e !ecipient p&!t< H:it5 f#ll !i*5t to "iscloseI 8efo!e !ecei'in* itJ o!
11919 is &l!e&"< o! 8eco)es p#8lic >no:le"*e Hot5e!:ise t5&n &s & !es#lt of & 8!e&c5 of t5is cl&#seIJ o!
11919$ is in"epen"entl< "e'elope" 8< t5e !ecipient p&!t< :it5o#t &ccess to o! #se of s#c5 info!)&tion9
E&c5 p&!t< :ill ens#!e t5&t &ll pe!sons to :5o) it "iscloses &n< confi"enti&l info!)&tion of t5e ot5e! p&!t<
&!e &:&!e p!io! to "isclos#!e of t5e confi"enti&l n&t#!e of t5e info!)&tion &n" t5&t t5e< o:e & "#t< of
confi"ence to t5e ot5e! p&!t<9 T5ese o8li*&tions of confi"enti&lit< :ill s#!'i'e &n< te!)in&tion of t5is
A*!ee)ent9
119 E&c5 p&!t< :ill est&8lis5 &n" )&int&in &"eD#&te sec#!it< )e&s#!es to s&fe*#&!" info!)&tion &n" "&t& of t5e
ot5e! p&!t< in its possession f!o) #n&#t5o!ise" &ccess #se o! cop<in*9
[2(&$]
12 ;on=solicitation
T5e C#sto)e! :ill not "#!in* t5e te!) of t5is A*!ee)ent &n" fo! & pe!io" of [,] )ont5s &fte! t5&t :it5o#t t5e
Co)p&n</s p!io! :!itten consent "i!ectl< o! in"i!ectl< solicit o! offe! e)plo<)ent o! en*&*e)ent to &n< St&ff :5o &t
t5e ti)e of s#c5 &ction o! "#!in* & pe!io" of [1] )ont5s i))e"i&tel< p!ece"in* s#c5 &ction :&s "i!ectl< in'ol'e" in
t5e p!o'ision of t5e M&inten&nce Se!'ice9
[2(&5]
1! 6ermination
1$91 Eit5e! p&!t< )&< te!)in&te t5is A*!ee)ent 8< notice :it5 i))e"i&te effect if t5e ot5e! )&te!i&ll< 8!e&c5es
t5is A*!ee)ent &n" Hif t5e 8!e&c5 is !e)e"i&8leI f&ils to !e)e"< it :it5in [2] "&<s of !ecei'in* :!itten notice
!eD#i!in* !ectific&tion of t5e 8!e&c5 f!o) t5e in%#!e" p&!t<J o! if t5e ot5e! ce&ses o! "isposes of its 8#siness?
o! t5!e&tens to "o soJ o! if? t5e ot5e! 8ein* & p&!tne!s5ip? &n &pplic&tion is )&"e fo! its "issol#tion o! it is
"issol'e"J o! if t5e ot5e!? 8ein* & co)p&n<? p&!tne!s5ip o! in"i'i"#&l? 8e*ins? is p&!t< to? consents to o! is
ot5e!:ise s#8%ect to p!ocee"in*s #n"e! t5e l&: !el&tin* to 8&n>!#ptc<? "ist!ess? !ecei'e!s5ip? insol'enc< o!
t5e !elief of c!e"ito!s o! ente!s into &!!&n*e)ents 8enefitin* its c!e"ito!s9
1$9 Te!)in&tion :ill not p!e%#"ice &n< ot5e! !i*5ts o! !e)e"ies of t5e in%#!e" p&!t< &n" :ill 8e :it5o#t li&8ilit<
fo! &n< loss o! "&)&*e s#ffe!e" 8< t5e p&!t< in "ef&#lt9
[2(&&]
1$ Force ma"ere
Neit5e! p&!t< :ill 8e li&8le fo! &n< "el&< in pe!fo!)in* o! f&il#!e to pe!fo!) its o8li*&tions Hot5e! t5&n & p&<)ent
o8li*&tionI #n"e! t5is A*!ee)ent "#e to &n< c&#se o#tsi"e its !e&son&8le cont!ol9 S#c5 "el&< o! f&il#!e :ill not
constit#te & 8!e&c5 of t5is A*!ee)ent &n" t5e ti)e fo! pe!fo!)&nce of t5e &ffecte" o8li*&tion :ill 8e e6ten"e" 8< s#c5
pe!io" &s is !e&son&8le9
15 ;otices
All notices :5ic5 &!e !eD#i!e" to 8e *i'en #n"e! t5is A*!ee)ent :ill 8e in :!itin* &n" :ill 8e sent to t5e &""!ess of t5e
!ecipient set o#t on t5e f!ont p&*e of t5is A*!ee)ent o! s#c5 ot5e! &""!ess &s t5e !ecipient )&< "esi*n&te 8< notice
*i'en in &cco!"&nce :it5 t5is cl&#se9 An< s#c5 notice )&< 8e "eli'e!e" pe!son&ll< 8< fi!st cl&ss p!e-p&i" lette! o!
f&csi)ile t!&ns)ission &n" :ill 8e "ee)e" to 5&'e 8een !ecei'e":
1+91 8< 5&n" "eli'e!<E&t t5e ti)e of "eli'e!<J
1+9 8< fi!st cl&ss postE(2 5o#!s &fte! t5e "&te of )&ilin*J
1+99 $ 8< f&csi)ile t!&ns)issionEi))e"i&tel< on t!&ns)ission p!o'i"e" & confi!)&to!< cop< is sent 8< fi!st cl&ss
p!e-p&i" post o! 8< 5&n" 8< t5e en" of t5e ne6t 8#siness "&<9
[2(&(]
1& Se#era0ility
If &n< p&!t of t5is A*!ee)ent is fo#n" 8< & co#!t of co)petent %#!is"iction o! ot5e! co)petent %#!is"iction to 8e in'&li"?
#nl&:f#l o! #nenfo!ce&8le t5en s#c5 p&!t :ill 8e se'e!e" f!o) t5e !e)&in"e! of t5is A*!ee)ent :5ic5 :ill contin#e to
8e '&li" &n" enfo!ce&8le to t5e f#llest e6tent pe!)itte" 8< l&:9
1( 8ai#er
No "el&< o! f&il#!e 8< eit5e! p&!t< to e6e!cise &n< of its po:e!s? !i*5ts o! !e)e"ies #n"e! t5is A*!ee)ent :ill ope!&te &s
& :&i'e! of t5e) no! s5&ll &n< sin*le o! p&!ti&l e6e!cise of &n< s#c5 po:e!s? !i*5ts o! !e)e"ies p!ecl#"e &n< ot5e! o!
f#!t5e! e6e!cise of t5e)9 An< :&i'e! to 8e effecti'e )#st 8e in :!itin*9 T5e !e)e"ies p!o'i"e" in t5is A*!ee)ent &!e
c#)#l&ti'e &n" not e6cl#si'e of &n< !e)e"ies p!o'i"e" 8< l&:9
[2(&)]
1) 8+ole a%reement
1291 T5is A*!ee)ent is t5e co)plete &n" e6cl#si'e st&te)ent of t5e &*!ee)ent 8et:een t5e p&!ties !el&tin* to t5e
s#8%ect )&tte! of t5e A*!ee)ent &n" s#pe!se"es &ll p!e'io#s co))#nic&tions? !ep!esent&tions &n" ot5e!
&!!&n*e)ents? o!&l o! :!itten9 T5e C#sto)e! &c>no:le"*es t5&t no !eli&nce is pl&ce" on &n< !ep!esent&tion
)&"e 8#t not e)8o"ie" in t5is A*!ee)ent9 T5e p!inte" te!)s &n" con"itions of &n< p#!c5&se o!"e! o! ot5e!
co!!espon"ence &n" "oc#)ents of t5e C#sto)e! iss#e" in connection :it5 t5is A*!ee)ent :ill not &ppl<
#nless e6p!essl< &ccepte" in :!itin* 8< t5e Co)p&n<9
129 E6cept &s ot5e!:ise pe!)itte" 8< t5is A*!ee)ent no c5&n*e to its te!)s :ill 8e effecti'e #nless it is in
:!itin* &n" si*ne" 8< pe!sons &#t5o!ise" on 8e5&lf of 8ot5 p&!ties9
1* :o#ernin% la2
T5is A*!ee)ent :ill 8e const!#e" in &cco!"&nce :it5 &n" *o'e!ne" 8< t5e l&: of En*l&n" &n" =&les &n" e&c5 p&!t<
&*!ees to s#8)it to t5e non-e6cl#si'e %#!is"iction of t5e co#!ts of En*l&n" &n" =&les9
[2(&*]
AS =ITNESS etc
SC.EDULE 1
1 Co))ence)ent D&te:
Initi&l Pe!io":
$ M&inten&nce .o#!s:
( M&inten&nce C5&!*e fo! Initi&l Pe!io":
+ Soft:&!e to 8e )&int&ine":
, Loc&tion:
1 ED#ip)ent:
2 S#ppo!t Rep!esent&ti'es:
291 Co)p&n<:
N&)e &n" &""!ess:
Telep5one:
-&csi)ile:
29 C#sto)e!:
N&)e &n" &""!ess:
Telep5one:
-&csi)ile:
[2((0]
SC.EDULE
1+
T.E MAINTENANCE SER@ICE
T5e Co)p&n< #n"e!t&>es to p!o'i"e t5e follo:in* )&inten&nce &n" s#ppo!t se!'ice in !espect of t5e C#!!ent Rele&se of
t5e Soft:&!e:
1 6,CF;ICA/ A'?IC,
191 T5e Co)p&n< :ill p!o'i"e t5e C#sto)e! :it5 telep5one &"'ice &n" &ssist&nce !el&tin* to "&< to "&<
enD#i!ies 8< t5e C#sto)e! in !espect of t5e #se o! ope!&tion of t5e Soft:&!e9
19 T5e telep5one s#ppo!t se!'ice :ill 8e )&nne" 8< s#it&8l< D#&lifie" pe!sonnel "#!in* t5e M&inten&nce .o#!s9
19$ If t5e Co)p&n< !ecei'es !epe&te" !eD#ests fo! telep5one &ssist&nce &n" t5e Co)p&n< consi"e!s s#c5 !eD#ests
e6cessi'e o! "#e to in&"eD#&te t!&inin* in t5e #se of t5e Soft:&!e t5en t5e Co)p&n< !ese!'es t5e !i*5t to
c5&!*e fo! t5e ti)e spent in !espon"in* to s#c5 !eD#ests &fte! *i'in* notice of its intention to "o so9
[2((1]
2 ,4494 C944,C6I9;
91 T5e Co)p&n< :ill #se &ll !e&son&8le en"e&'o#!s to )&int&in t5e Soft:&!e in *oo" :o!>in* o!"e! to pe!fo!)
t5e f#nctions specifie" in t5e Specific&tion9
9 T5e C#sto)e! :ill p!o)ptl< notif< t5e Co)p&n< of &n< "efect e!!o! o! ot5e! p!o8le) in t5e Soft:&!e H;t5e
-&#lt/I &n" p!o'i"e t5e Co)p&n< Hin so f&! &s t5e C#sto)e! is !e&son&8l< &8leI :it5 & "oc#)ente" e6&)ple
of t5e -&#lt9
9$ On !eceipt of & !eD#est fo! co!!ection of &n< -&#lt !epo!te" 8< t5e C#sto)e! o! i"entific&tion 8< t5e Co)p&n<
of s#c5 -&#lt? t5e Co)p&n< :ill [#se &ll !e&son&8le en"e&'o#!s to] ens#!e t5&t &n &pp!op!i&tel< D#&lifie" &n"
e6pe!ience" pe!son co))ences in'esti*&to!< &n" co!!ecti'e :o!> :it5in t5e !esponse ti)e specifie" 8elo:
&cco!"in* in to :5ic5 c&te*o!< t5e !epo!te" -&#lt f&lls
1,
9 If t5e !epo!te" -&#lt is eit5e! se'e!it< [1 o! ]
c&te*o!< t5e Co)p&n< :ill "ili*entl< contin#e in'esti*&to!< &n" !e)e"i&l :o!> t5!o#*5o#t t5e M&inten&nce
.o#!s [&n"Ko! s#c5 ot5e! ti)es &s )&< 8e )#t#&ll< &*!ee"] #ntil t5e !epo!te" -&#lt 5&s 8een !ectifie"9
C&te*o!<
Desc!iption
Response Ti)e
Se'e!it< 1 HC!itic&lI
Se'e!it< HMo"e!&teI
Se'e!it< $ HSt&n"&!" P!io!it<I
9( Upon t5e -&#lt 8ein* !ectifie" t5e Co)p&n< :ill s#ppl< to t5e C#sto)e! t5e co!!ecte" 'e!sion of t5e o8%ect
co"e of t5e Soft:&!e in )&c5ine-!e&"&8le fo!) fo! lo&"in* on to t5e ED#ip)ent9 As soon &s !e&son&8l<
p!&ctic&8le &fte! t5&t t5e Co)p&n< :ill s#ppl< t5e C#sto)e! :it5 &pp!op!i&te &)en")ents to t5e ope!&tin*
)&n#&ls specif<in* t5e n&t#!e of t5e co!!ection &n" p!o'i"in* inst!#ctions fo! t5e #se of t5e co!!ecte" 'e!sion
of t5e Soft:&!e on t5e ED#ip)ent9
9+ If !eD#este" 8< t5e C#sto)e! t5e Co)p&n< :ill p!o'i"e &s soon &s !e&son&8l< p!&ctic&8le t!&inin* fo!
"esi*n&te" )e)8e!s of t5e C#sto)e!/s st&ff to en&8le t5e C#sto)e! to )&>e p!ope! #se of t5e co!!ecte"
'e!sion of t5e Soft:&!e9 T5e Co)p&n< :ill in &""ition p!o'i"e t5e C#sto)e! :it5 &ll ot5e! &ssist&nce
!e&son&8l< !eD#i!e" 8< t5e C#sto)e! to en&8le t5e C#sto)e! to i)ple)ent t5e #se of t5e co!!ecte" 'e!sion of
t5e Soft:&!e9 T5e p!o'ision of s#c5 t!&inin* &n" &ssist&nce [is incl#"e" in t5e M&inten&nce C5&!*e or :ill 8e
c5&!*e&8le &t t5e Co)p&n</s t5en c#!!ent C5&!*es]9
9, T5e Co)p&n< :ill notif< t5e C#sto)e! p!o)ptl< of &n< si*nific&nt fi6es o! p&tc5es :5ic5 &!e &'&il&8le to
co!!ect -&#lts i"entifie" 8< t5e Co)p&n< o! ot5e! #se!s to*et5e! :it5 "et&ils of &n< )&te!i&l effects :5ic5
s#c5 fi6es &n" p&tc5es )&< 8e e6pecte" to 5&'e9
[2((2]
! ;,8 4,/,AS,S
$91 T5e Co)p&n< :ill notif< t5e C#sto)e! of e&c5 ne: Rele&se of t5e Soft:&!e :5ic5 f!o) ti)e to ti)e is )&"e
&'&il&8le 8< t5e Co)p&n< to #se!s *ene!&ll<9
$9 T5e p!o'ision of e&c5 ne: Rele&se "#!in* t5e te!) of t5is A*!ee)ent [is incl#"e" in t5e M&inten&nce C5&!*e
or :ill 8e c5&!*e&8le &t t5e Co)p&n</s t5en c#!!ent st&n"&!" Rele&se C5&!*e]9
$9$ T5e C#sto)e! :ill [not] 8e o8li*e" to &ccept o! #se &n< ne: Rele&se9
$9( In !e&son&8le ti)e p!io! to t5e "eli'e!< of & ne: Rele&se t5e Co)p&n< :ill p!o'i"e t5e C#sto)e! :it5
&)en")ents to t5e Specific&tion :5ic5 "esc!i8e t5e &)en"e" o! &""ition&l f#nctions &n" f&cilities of t5e ne:
Rele&se9
$9+ T5e Co)p&n< :ill "eli'e! to t5e C#sto)e! t5e o8%ect co"e of e&c5 ne: Rele&se :5ic5 t5e C#sto)e! elects to
#se9
$9, If !eD#i!e" 8< t5e C#sto)e! t5e Co)p&n< :ill [inst&ll t5e ne: Rele&se &n"] p!o'i"e t!&inin* fo! t5e
C#sto)e!/s st&ff in #se of t5e ne: Rele&se &s soon &s !e&son&8l< p!&ctic&8le &fte! t5e "eli'e!< &n"
inst&ll&tion of t5e ne: Rele&se [&t t5e Co)p&n</s t5en c#!!ent [inst&ll&tion &n"] t!&inin* C5&!*es]9
$91 If !eD#i!e" 8< t5e Co)p&n< t5e C#sto)e! :ill &fte! t5e C#sto)e!/s inst&ll&tion &n" &ccept&nce of & ne:
Rele&se eit5e! !et#!n t5e p!e'io#s Rele&se &n" &ll copies of t5e :5ole o! &n< p&!t of it o! "est!o< it &n" ce!tif<
in :!itin* to t5e Co)p&n< t5&t t5is 5&s 8een "one9
[2((!]
$ A@,;'@,;6S
(91 T5e Co)p&n< :ill )&>e s#c5 &)en")ents to t5e Soft:&!e &s &!e necessit&te" 8< ne: Rele&ses of t5e s<ste)
ope!&tin* soft:&!e &n"Ko! )o"ific&tions to t5e ED#ip)ent9
(9 T5e C#sto)e! )&< f!o) ti)e to ti)e :is5 to in'esti*&te t5e i)plic&tions of p!opose" c5&n*es &n" )&>e
c5&n*es to t5e Soft:&!e9 At t5e C#sto)e!/s !eD#est t5e Co)p&n< :ill s#8)it & :!itten esti)&te to #n"e!t&>e
s#c5 :o!> &n" s#c5 esti)&te :ill cont&in ti)e &n" cost esti)&tes &t t5e Co)p&n</s t5en c#!!ent C5&!*es9
An< :o!> pe!fo!)e" 8< t5e Co)p&n< follo:in* &ccept&nce 8< t5e C#sto)e! of s#c5 &n esti)&te :ill 8e t5e
s#8%ect of [& sep&!&te &*!ee)ent or t5is A*!ee)ent] &n" &ll !el&te" c5&!*es &!isin* f!o) it :ill 8e sep&!&te
f!o) &n" in &""ition to t5e M&inten&nce C5&!*e9
[2(($]
5 CFA;:,S I; /A8
T5e Co)p&n< :ill f!o) ti)e to ti)e )&>e s#c5 Mo"ific&tions to t5e Soft:&!e so &s to ens#!e t5&t t5e C#!!ent Rele&se
confo!)s to &n< c5&n*e of le*isl&tion o! ne: le*&l !eD#i!e)ents :5ic5 &ffect t5e &pplic&tion of &n< f#nction o! f&cilit<
"esc!i8e" in t5e Specific&tion9 T5e C#sto)e! :ill p!o)ptl< notif< t5e Co)p&n< in :!itin* of &ll s#c5 c5&n*es &n" ne:
!eD#i!e)ents &n" t5e Co)p&n< :ill i)ple)ent t5e )o"ific&tions to t5e C#!!ent Rele&se &s soon &s !e&son&8l<
p!&ctic&8le &fte! t5&t9
[2((5]
& S9F68A4, 5P'A6,S
T5e Co)p&n< :ill p!o'i"e t5e C#sto)e! f!o) ti)e to ti)e :it5:
,91 co!!ections fo! p!o8le)s in t5e C#!!ent Rele&se i"entifie" 8< t5e Co)p&n<J
,9 )o"ific&tions? en5&nce)ents &n" ot5e! i)p!o'e)ents :5ic5 t5e Co)p&n< elects to inco!po!&te into &n"
)&>e p&!t of t5e Soft:&!e &n" "oes not sep&!&tel< )&!>et o! c5&!*eJ
HcI i)p!o'e)ents !eD#i!e" to &llo: t5e Soft:&!e to ope!&te in confo!)&nce :it5 ne: 'e!sions o! !ele&ses of t5e
ope!&tin* s<ste) fo! t5e ED#ip)ent9
[SC.EDULE $
(thir party software, facilities etc, see clause =8>) ?(<@<A]
(signatures of (or on behalf of) the parties)
[2((&]
1
T5is "efinition s5o#l" 8e o)itte" if t5e co)p&n< )&int&inin* t5e soft:&!e is not &lso t5e licenso! of t5e soft:&!e #n"e! t5e
soft:&!e licence &*!ee)ent9

T5e co)p&n< )&< 8e p!ep&!e" to co))it to & !esponse ti)e: see Sc5e"#le p&!& 9$ F11G9
$
T5is cl&#se s5o#l" 8e o)itte" if note 1 &8o'e &pplies9
(
As to @AT *ene!&ll< see -o!) 1 note 1+ F,12G &nte9
+
T5e :o!"s in sD#&!e 8!&c>ets s5o#l" 8e !et&ine" if t5e initi&l pe!io" is lon*e! t5&n one <e&!9
,
T5e !i*5t to te!)in&te :ill 8e of no 8enefit if t5e c#sto)e! 5&s no &lte!n&ti'e so#!ce of s#ppo!t9
1
So)e s#pplie!s p#t li)its on t5e n#)8e! of !ele&ses s#ppo!te"? e* l&test &n" i))e"i&tel< p!e'io#s 'e!sion9
2
T5e co)p&n< )&< :is5 t5is to 8e &n #nD#&lifie" o8li*&tion9
3
T5e :o!"s in sD#&!e 8!&c>ets &llo: t5e c#sto)e! to #n"e!t&>e s#ppo!t itself o! t5!o#*5 &not5e! )&int&ine!? to t5e e6tent t5is is
possi8le? if t5e co)p&n< "ef&#lts in t5e p!o'ision of t5e )&inten&nce se!'ices9
14
T5e :o!"s in sD#&!e 8!&c>ets s5o#l" 8e !et&ine" :5e!e t5e co)p&n< is not t5e licenso! of t5e soft:&!e &n" t5e!efo!e )&< not
5&'e possession of t5e so#!ce )&te!i&l9
11
T5e :o!"s in sD#&!e 8!&c>ets s5o#l" 8e !et&ine" if &n< t5i!" p&!t< soft:&!e o! ot5e! speci&l f&cilities &n" se!'ices nee" to 8e
p!o'i"e" 8< t5e c#sto)e!? &ll of :5ic5 s5o#l" 8e liste" in & sep&!&te t5i!" sc5e"#le9
1
T5e fi!st option f&'o#!s t5e c#sto)e!J t5e secon" option pl&ces & lo:e! st&n"&!" on t5e co)p&n<9
1$
As to li)it&tions of li&8ilit< *ene!&ll< see P&!&*!&p5 1+ F+11G et seD &nte9
1(
T5e :o!"s in sD#&!e 8!&c>ets &!e necess&!< :5e!e t5e co)p&n< !eD#i!es p!otection &*&inst t5i!" p&!t< cl&i)s9
1+
T5e p&!&*!&p5s in Sc5e"#le &!e ill#st!&ti'e of t5e t<pe &n" !&n*e of soft:&!e s#ppo!t se!'ices :5ic5 )&< 8e p!o'i"e"9 E&c5
p&!&*!&p5 s5o#l" 8e t&ilo!e" to t5e specific !eD#i!e)ents of t5e p&!ties9
1,
As to !esponse ti)es &n" pe!io"s of s#ppo!t *ene!&ll< see P&!&*!&p5 +1 F+2$G &nte9
[2(((]
&
6rn<ey system a%reement
1
INDER O- CLAUSES
[2(()]
P&*e
1 DE-INITIONS
SCOPE O- PROJECT
$ C.ANGE CONTROL
( CUSTOMER/S RESPONSIBILITIES
+ PROGRESS MEETINGS
, PA7MENT PRO@ISIONS
1 .ARD=ARE
2 SO-T=ARE
3 PROJECT PLAN AND MILESTONES
14 INSTALLATION TESTS
11 ACCEPTANCE TESTS
1 MAINTENANCE
1$ =ARRANTIES
1( DE-ECTS =ARRANT7
1+ LIMITATION O- LIABILIT7
1, INDEMNIT7
11 CON-IDENTIALIT7
12 PERSONNEL
13 NON-SOLICITATION
4 TELECOMMUNICATIONS
1 TERMINATION
-ORCE MAJEURE
$ NOTICES
( =AI@ER
+ SE@ERABILIT7
, ORDER O- PRECEDENCE
1 ENTIRE AGREEMENT
2 DISPUTE RESOLUTION
3 GO@ERNING LA=
LIST O- SC.EDULES
[2((*]
T.IS AGREEMENT is )&"e t5e SS "&< of SSS
BET=EEN:
H1I (customer) :5ose [!e*iste!e" office or p!incip&l pl&ce of 8#siness] is &t (aress) H;t5e C#sto)e!/I &n"
HI (contractor) :5ose [!e*iste!e" office or p!incip&l pl&ce of 8#siness] is &t (aress) H;t5e Cont!&cto!/I
[2()0]
NO= IT IS AGREED &s follo:s:
1 'efinitions
In t5is &*!ee)ent #nless inconsistent :it5 t5e conte6t o! ot5e!:ise specifie" t5e follo:in* "efinitions :ill &ppl<:
191 ;Accept&nce D&te/ )e&ns t5e "&te on :5ic5 t5e S<ste) is &ccepte" o! "ee)e" to 8e &ccepte" 8< t5e
C#sto)e! p#!s#&nt to cl&#se 119
19 ;Accept&nce Tests/ )e&ns t5e tests "esc!i8e" in cl&#se 119
19$ ;A*!ee)ent/ )e&ns t5ese te!)s &n" t5e Sc5e"#les to t5e)9
19( ;Bespo>e Soft:&!e/ )e&ns t5ose co)p#te! p!o*!&)s to 8e "e'elope" 8< t5e Cont!&cto! specific&ll< fo! t5e
C#sto)e! #n"e! t5is A*!ee)ent &n" specifie" in Sc5e"#le P&!t A9
19+ ;Co))issionin*/ )e&ns &ll :o!> to 8e c&!!ie" o#t to p#t t5e S<ste) into ope!&tion&l #se incl#"in* t5e
t!&nsfe! &n" con'e!sion of "&t& &fte! co)pletion of t5e Accept&nce Tests9
19, ;Co)pletion D&te/ )e&ns t5e "&te specifie" in t5e P!o%ect Pl&n 8< :5ic5 ti)e t5e S<ste) is to 8e !e&"< fo!
[Accept&nce Tests or #se]9
191 ;Cont!&ct P!ice/ )e&ns t5e tot&l net p!ice p&<&8le fo! t5e P!o%ect? e6cl#"in* t&6es? specifie" in Sc5e"#le ,9
192 ;C#sto)e! ED#ip)ent/ )e&ns t5e eD#ip)ent? co))#nic&tions lin>s? co)p#te! p!o*!&)s? &pp&!&t#s? )&te!i&ls
&n" ot5e! ite)s Hot5e! t5&n t5e S<ste)I liste" in Sc5e"#le 1 to 8e p!o'i"e" Hincl#"in* t5e inst&ll&tion of
t5e)I 8< t5e C#sto)e! &t t5e Inst&ll&tion Site fo! #se in &ssoci&tion :it5 t5e S<ste)9
193 ;C#sto)e! ReD#i!e)ents/ )e&ns t5e specific&tion of t5e S<ste) "esc!i8in* t5e inten"e" f#nctions &n"
f&cilities fo! t5e S<ste) &s set o#t in t5e [In'it&tion to Ten"e!? s#8%ect to t5ose '&!i&tions cont&ine" in t5e
Ten"e! e6p!essl< &ccepte" in :!itin* 8< t5e C#sto)e! or specific&tion &tt&c5e" &s Sc5e"#le 1(]9
1914 ;Deli'e!</ )e&ns :5en t5e "eli'e!< of &n ite) of t5e .&!":&!e? Soft:&!e o! Doc#)ent&tion to t5e
Inst&ll&tion Site 5&s 8een )&"e &n"? &s !e*&!"s .&!":&!e &n" Soft:&!e? s#ccessf#ll< inst&lle"9
1911 ;Doc#)ent&tion/ )e&ns t5ose ope!&tin* )&n#&ls &n" ot5e! tec5nic&l specific&tions &n" "oc#)ents to 8e
s#pplie" 8< t5e Cont!&cto! &s liste" in Sc5e"#le (9
191 ;.&!":&!e/ )e&ns t5ose co)p#te! #nits? pe!ip5e!&ls &n" ot5e! eD#ip)ent to 8e s#pplie" 8< t5e Cont!&cto! &s
p&!t of t5e S<ste) &s liste" in Sc5e"#le 19
[2()1]
191$ ;Inst&ll&tion Site/ )e&ns t5e loc&tionHsI "esi*n&te" in Sc5e"#le + :5e!e t5e S<ste) o! p&!ts of it :ill 8e
inst&lle"9
[191( ;In'it&tion to Ten"e!/ )e&ns t5e "oc#)ent entitle" (specify) "&te" (ate)]

9
191+ ;Milestone/ )e&ns? &s !e*&!"s &n< of t5e Cont!&cto!/s o8li*&tions to "eli'e! &n< of t5e .&!":&!e? Soft:&!e o!
Doc#)ent&tion o! to pe!fo!) &n< of t5e P!o%ect? t5e !ele'&nt "&te o! st&*e set o#t in t5e P!o%ect Pl&n &n"Ko!
&n< ot5e! Sc5e"#le conce!ne"9
191, ;Ope!&tin* Soft:&!e/ )e&ns t5e co)p#te! p!o*!&)s &n" &ssoci&te" "oc#)ent&tion s#pplie" 8< &
)&n#f&ct#!e! in connection :it5 t5e ope!&tion of & .&!":&!e ite)9
1911 ;Ot5e! Soft:&!e/ )e&ns t5e co)p#te! p!o*!&)s !efe!!e" to in cl&#se 29( &n" specifie" in Sc5e"#le P&!t B9
1912 ;P5&se/ )e&ns & p5&se o! st&*e of t5e P!o%ect &s specifie" in t5e P!o%ect Pl&n9
1913 ;P!o%ect/ )e&ns t5e S<ste) to 8e s#pplie" &n" &ll se!'ices &n" ot5e! ite)s to 8e p!o'i"e" 8< t5e Cont!&cto!
#n"e! t5is A*!ee)ent9
194 ;P!o%ect Pl&n/ )e&ns t5e pl&n "et&ilin* t5e i)ple)ent&tion? &cti'ities &n" ti)et&8le fo! t5e P!o%ect &s set o#t
in Sc5e"#le 2 &s &)en"e" f!o) ti)e to ti)e in &cco!"&nce :it5 t5is A*!ee)ent9
191 ;Soft:&!e/ )e&ns t5e Bespo>e Soft:&!e? t5e Ope!&tin* Soft:&!e &n" t5e Ot5e! Soft:&!e to 8e s#pplie" 8< t5e
Cont!&cto! fo! #se on t5e .&!":&!e9
19 ;S#8-Cont!&cto!/ )e&ns &n< pe!son? fi!)? o! co)p&n< Hot5e! t5&n t5e Cont!&cto!I to :5o) is s#8-cont!&cte"
&n< p&!t of t5e P!o%ect9
19$ ;S<ste)/ )e&ns t5e .&!":&!e &n" Soft:&!e !#nnin* to*et5e!9
[19( ;Ten"e!/ )e&ns t5e ten"e! "&te" (ate) s#8)itte" 8< t5e Cont!&cto! in !esponse to t5e In'it&tion to Ten"e!9]
$
[2()2]
2 Scope of Pro"ect
91 T5e Cont!&cto! &*!ees &s p!i)e cont!&cto! to s#ppl< to t5e C#sto)e! t5e S<ste) :5ic5 co)p!ises &n
inte*!&te" t#!n>e< co)p#te! s<ste) &n" )eets t5e C#sto)e! ReD#i!e)ents in &cco!"&nce :it5 &n" s#8%ect to
t5e te!)s of t5is A*!ee)ent9
9 In p&!tic#l&!? 8#t :it5o#t li)itin* t5e *ene!&lit< of cl&#se 91? t5e Cont!&cto! :ill:
991 "eli'e! &n" inst&ll t5e .&!":&!e &n" Soft:&!e &t t5e Inst&ll&tion SiteJ
99 c&!!< o#t inst&ll&tion tests of t5e S<ste) in &cco!"&nce :it5 cl&#se 14J
99$ sell t5e .&!":&!e to t5e C#sto)e! f!ee f!o) inc#)8!&nces [&n"Ko! &s specifie" 8< t5e C#sto)e!
ens#!e t5e p!o'ision of .&!":&!e #n"e! le&se on t5e te!)s set o#t in Sc5e"#le 13]J
99( *!&nt to t5e C#sto)e!? &n" in t5e c&se of &n< t5i!" p&!t< soft:&!e p!oc#!e t5e *!&nt to t5e C#sto)e!
of? non-e6cl#si'e licences on t5e te!)s specifie" in cl&#se 2 to #se t5e Soft:&!e &n"
Doc#)ent&tion &s p&!t of t5e S<ste)J
99+ s#ppl< t5e Doc#)ent&tionJ
99, &ssist t5e C#sto)e! "#!in* t5e pe!io" of t5e Accept&nce Tests in &cco!"&nce :it5 cl&#se 11J
991 p!o'i"e t!&inin* in &cco!"&nce :it5 t5e t!&inin* pl&n set o#t in Sc5e"#le 14J
[992 p!o'i"e s#ppo!t &n" )&inten&nce in &cco!"&nce :it5 cl&#se 1J] &n"
993 p!o'i"e t5e cons#)&8le s#pplies &s specifie" in Sc5e"#le 129
[2()!]
9$ [T5e Cont!&cto! &c>no:le"*es t5&t it 5&s 8een s#pplie" :it5 s#fficient info!)&tion &8o#t t5e C#sto)e!
ReD#i!e)ents &n" t5&t it 5&s )&"e &ll &pp!op!i&te enD#i!ies to en&8le it to #n"e!t&>e t5e P!o%ect in
&cco!"&nce :it5 t5is A*!ee)ent9 T5e Cont!&cto! :ill neit5e! 8e entitle" to &n< &""ition&l p&<)ent no!
e6c#se" f!o) &n< o8li*&tion o! li&8ilit< #n"e! t5is A*!ee)ent 8ec&#se of &n< )isinte!p!et&tion 8< t5e
Cont!&cto! of &n< f&ct !el&tin* to t5e f#nctions? f&cilities &n" c&p&8ilities of t5e S<ste) o! &n< p&!t of it &s
specifie" in t5e C#sto)e! ReD#i!e)ents9]
(
T5e Cont!&cto! :ill p!o)ptl< 8!in* to t5e &ttention of t5e
C#sto)e!/s p!o%ect !ep!esent&ti'e &n< )&tte! :5ic5 is not &"eD#&tel< specifie" o! "efine" in t5e C#sto)e!
ReD#i!e)ents &n" &n< ot5e! !ele'&nt specific&tion o! "oc#)ent9
9( T5e Cont!&cto! )&< e)plo< S#8-Cont!&cto!s fo! c&!!<in* o#t &n< p&!t of t5e P!o%ect s#8%ect to t5e
C#sto)e!/s p!io! :!itten &pp!o'&l H:5ic5 :ill not 8e #n!e&son&8l< :it55el" o! "el&<e"I9 T5e C#sto)e!
confi!)s its &pp!o'&l of t5e S#8-Cont!&cto!s liste" in Sc5e"#le 1,9 T5e Cont!&cto! :ill not 8e !elie'e" of &n<
of its o8li*&tions #n"e! t5is A*!ee)ent 8< ente!in* into &n< s#8-cont!&ct fo! t5e pe!fo!)&nce of &n< p&!t of
t5e P!o%ect? &n" :ill &t &ll ti)es !e)&in p!i)&!il< !esponsi8le &n" li&8le to t5e C#sto)e! fo! t5e con"#ct of
t5e S#8-Cont!&cto!s9
9+ T5e Cont!&cto! #n"e!t&>es to c&!!< o#t t5e P!o%ect :it5 !e&son&8le c&!e &n" s>ill #sin* &pp!op!i&tel<
D#&lifie" &n" e6pe!ience" pe!sons9
[9, If !eD#i!e" 8< t5e C#sto)e! t5e Cont!&cto! :ill ente! into & sep&!&te cont!&ct !el&tin* to &ssistin* t5e
C#sto)e! &fte! t5e s#ccessf#l co)pletion of t5e Accept&nce Tests in !espect of Co))issionin*? fo! :5ic5
t5is A*!ee)ent )&>es no p!o'ision? s#8%ect to te!)s 8ein* &*!ee" p!io! to t5e co))ence)ent of t5e
Accept&nce Tests9]
+
[2()$]
! C+an%e control
$91 At &n< ti)e p!io! to t5e Accept&nce D&te t5e Cont!&cto! )&< in :!itin* !eco))en" &n" t5e C#sto)e! )&< in
:!itin* !eD#est f!o) ti)e to ti)e c5&n*es to &n< p&!t of t5e P!o%ect9
$9 T5e Cont!&cto! :ill notif< t5e C#sto)e! in :!itin* :it5in [+] :o!>in* "&<s of !eceipt of t5e c5&n*e !eD#est
o! t5e )&>in* of t5e c5&n*e !eco))en"&tion of t5e ti)e &n" cost nee"e" to in'esti*&te t5e i)plic&tions fo!
t5is A*!ee)ent of i)ple)entin* t5e p!opose" c5&n*e9 T5e in'esti*&tion :ill 8e c&!!ie" o#t onl< on t5e
C#sto)e!/s p!io! :!itten inst!#ction9
$9$ -ollo:in* t5e in'esti*&tion Hif &n<I t5e Cont!&cto! :ill *i'e & :!itten [D#ot&tion or esti)&te] H'&li" fo! not
less t5&n [$4] "&<s f!o) t5e "&te it is *i'en to t5e C#sto)e!I s5o:in* t5e inc!e&se o! "ec!e&se in t5e Cont!&ct
P!ice &n" &n< !el&te" effect on ot5e! cont!&ct )&tte!s? incl#"in* t5e P!o%ect Pl&n &n" p&<)ent Sc5e"#le?
s5o#l" t5e p!opose" c5&n*e 8e i)ple)ente"9 T5e Cont!&cto! :ill #se &ll !e&son&8le en"e&'o#!s to ens#!e t5&t
its [D#ot&tion or esti)&te] is *i'en :it5in [14] :o!>in* "&<s Ho! s#c5 lon*e! pe!io" &s )&< 8e &*!ee"I of
!eceipt 8< t5e Cont!&cto! of & :!itten inst!#ction to in'esti*&te t5e i)plic&tions of t5e p!opose" c5&n*e9
$9( S5o#l" t5e C#sto)e! :is5 to p!ocee" :it5 t5e p!opose" c5&n*e? it :ill inst!#ct t5e Cont!&cto! in :!itin* of
its :is5 &s soon &s !e&son&8l< p!&ctic&8le &fte! !eceipt of t5e :!itten D#ot&tion 8#t not l&te! t5&n [14] :o!>in*
"&<s Ho! s#c5 lon*e! pe!io" &s )&< 8e &*!ee"I of !eceipt of t5e :!itten [D#ot&tion or esti)&te]9 T5ose p&!ts of
t5is A*!ee)ent &ffecte" 8< t5e c5&n*e :ill t5en 8e "ee)e" to 8e )o"ifie" &cco!"in*l<9 T5e Cont!&cto! :ill
&s soon &s !e&son&8l< p!&ctic&8le inco!po!&te t5e c5&n*e in t5e P!o%ect Pl&n &n" in &n< ot5e! "oc#)ent&tion
:5e!e t5e c5&n*e c&lls fo! )o"ific&tion &n" :ill *i'e !e'ise" copies of t5e P!o%ect Pl&n &n" "oc#)ent&tion to
t5e C#sto)e!9
$9+ Until &n< c5&n*e is fo!)&ll< &*!ee" 8et:een t5e Cont!&cto! &n" t5e C#sto)e! t5e Cont!&cto! :ill contin#e to
pe!fo!) &n" 8e p&i" fo! t5e P!o%ect &s if t5e c5&n*e 5&" not 8een p!opose"9
$9, T5e Cont!&cto! )&< )&>e & !e&son&8le c5&!*e fo! in'esti*&tin* & p!opose" c5&n*e &n" p!ep&!in* & [D#ot&tion
or esti)&te] fo! t5&t c5&n*e? :5et5e! o! not s#8seD#entl< i)ple)ente"? s#8%ect to &*!eein* t5e 8&sis of
c5&!*in* fo! "oin* so :it5 t5e C#sto)e! in :!itin* 8efo!e p!ocee"in* :it5 t5e in'esti*&to!< :o!>9
[2()5]
$ Cstomer.s responsi0ilities
(91 T5e C#sto)e! :ill p!o'i"e t5e Cont!&cto! :it5 s#c5 info!)&tion &s it )&< !e&son&8l< nee" conce!nin* t5e
C#sto)e!/s ope!&tions &n" &ns:e!s to D#e!ies? "ecisions &n" &pp!o'&ls :5ic5 )&< 8e !e&son&8l< necess&!<
fo! t5e Cont!&cto! &n" its S#8-Cont!&cto!s to #n"e!t&>e t5e P!o%ect9 T5e C#sto)e! is !esponsi8le fo! ens#!in*
t5&t s#c5 info!)&tion &n" &ns:e!s &!e &cc#!&te &n" co)plete9 T5e Cont!&cto! :ill? to t5e e6tent !e&son&8l<
p!&ctic&8le? *i'e t5e C#sto)e! !e&son&8le p!io! notice of &n< info!)&tion o! &ns:e!s it !eD#i!es in &cco!"&nce
:it5 t5is cl&#se (91 &n" :ill notif< t5e C#sto)e! p!o)ptl< in :!itin* if it consi"e!s t5e C#sto)e! to 5&'e
f&ile" to p!o'i"e info!)&tion o! &ns:e!s in &cco!"&nce :it5 t5is cl&#se (91 o! if it 5&s !e&son to s#spect t5&t
&n< s#c5 info!)&tion is in&cc#!&te o! inco)plete9
(9 T5e C#sto)e! :ill p!o'i"e? f!ee of c5&!*e? t5e follo:in* f&cilities to &#t5o!ise" pe!sonnel of t5e Cont!&cto!
&n" its S#8-Cont!&cto!s t5!o#*5o#t t5e C#sto)e!/s no!)&l 8#siness 5o#!s &n" &t s#c5 ot5e! ti)es &s t5e
C#sto)e! &#t5o!ises &fte! !e&son&8le p!io! notice f!o) t5e Cont!&cto! Hs#c5 &#t5o!is&tion not to 8e
#n!e&son&8l< :it55el" o! "el&<e"I:
(991 &ccess to &n" #se of t5e C#sto)e! ED#ip)entJ
(99 &ccess to t5e C#sto)e!/s e)plo<ees? t5e .&!":&!e &n" t5e Inst&ll&tion SiteJ
(99$ &ll elect!ic po:e!? li*5tin*? 5e&tin* &n" &i! con"itionin* !e&son&8l< nee"e" 8< t5e Cont!&cto! to
pe!fo!) t5e P!o%ect H&n" t5e Cont!&cto! :&!!&nts t5&t it 5&s info!)e" t5e C#sto)e! of &ll s#c5
nee"s so f&! &s !e&son&8l< p!&ctic&8le p!io! to t5e "&te of si*n&t#!e of t5is A*!ee)entIJ
(99( to t5e e6tent t5e Cont!&cto!/s pe!sonnel nee" to :o!> on t5e C#sto)e!/s p!e)ises? office sp&ce
s#it&8le fo! t5is p#!pose &n" t5e p!o'ision of no!)&l office se!'ices? incl#"in* fi!st &i"?
p5otocop<in*? telep5one &n" f&csi)ile f&cilities H8#t e6cl#"in* &n< sec!et&!i&l s#ppo!t? t<pin* &n"
p5otocop<in* f&cilities nee"e" to p!o"#ce &n< Doc#)ent&tion fo! :5ic5 t5e Cont!&cto! is
!esponsi8leI? &n" s#c5 f&cilities )&< 8e #se" onl< fo! t5e p#!poses of t5e P!o%ectJ
(99+ co)petent ope!&to!s fo! t5e .&!":&!e &n" t5e C#sto)e! ED#ip)ent9
[2()&]
(9$ T5e C#sto)e! :ill p!o'i"e &t its o:n e6pense t5e follo:in*:
(9$91 en'i!on)ent&l con"itions fo! t5e .&!":&!e &s specifie" in Sc5e"#le 3J
(9$9 &"eD#&te liftin* f&cilities &n" l&8o#! !eD#i!e" fo! positionin* of t5e .&!":&!eJ &n"
(9$9$ s#it&8le sec#!it< &n" p!otection of e&c5 p&!t of t5e S<ste) f!o) t5e ti)e of Deli'e!<9
(9( T5e C#sto)e! is !esponsi8le fo! ens#!in* t5&t t5e C#sto)e! ED#ip)ent is p!ope!l< inst&lle" &n" is s#fficient
&n" s#it&8le fo! its p#!pose &n" t5&t &n< &"%#st)ents :5ic5 )&< 8e !eD#i!e" &!e c&!!ie" o#t e6pe"itio#sl<9
T5e Cont!&cto! :ill 8e !esponsi8le fo! connectin* t5e .&!":&!e to t5e C#sto)e! ED#ip)ent :it5 t5e co-
ope!&tion of t5e C#sto)e!9
[(9+ T5e C#sto)e! is !esponsi8le fo! t5e inst&ll&tion of c&8lin* !eD#i!e" fo! t5e S<ste) in &cco!"&nce :it5 &
c&8lin* specific&tion to 8e p!ep&!e" 8< t5e Cont!&cto!9 =5en t5e c&8lin* 5&s 8een inst&lle"? t5e Cont!&cto!
:ill? :it5o#t c5&!*e to t5e C#sto)e!? inspect t5e c&8lin* inst&ll&tion &n" ce!tif< in :!itin* :5et5e! t5e
c&8lin* 5&s 8een co!!ectl< inst&lle" &n" is &"eD#&te fo! t5e nee"s of t5e S<ste)9]
,
[2()(]
5 Pro%ress meetin%s
+91 E&c5 p&!t< :ill &ppoint & senio! )e)8e! of its st&ff H;t5e P!o%ect Rep!esent&ti'e/I to &ct &s t5e p!incip&l point
of cont&ct fo! t5e p#!poses of t5e P!o%ect9
+9 T5e Cont!&cto! :ill p!ep&!e :!itten p!o*!ess !epo!ts &t s#c5 f!eD#encies &s :ill 8e &*!ee" f!o) ti)e to ti)e9
+9$ P!o*!ess )eetin*s to "isc#ss p!o*!ess !epo!ts &n" ot5e! !ele'&nt iss#es :ill 8e 5el" [:ee>l<] o! &t s#c5 ot5e!
f!eD#encies &s &*!ee" 8< t5e p&!ties9 Min#tes of t5ese )eetin*s :ill 8e t&>en 8< t5e Cont!&cto! &n" sent to t5e
C#sto)e! :it5in [+] :o!>in* "&<s of t5e )eetin* fo! t5e C#sto)e!/s &pp!o'&l9 Onl< )in#tes so &pp!o'e"
:ill 8e t!e&te" &s &n &cc#!&te !eco!" of s#c5 )eetin*s9
[2())]
& Payment pro#isions
,91 T5e &)o#nts? )et5o" &n" ti)in* of p&<)ent of t5e Cont!&ct P!ice :ill 8e in &cco!"&nce :it5 Sc5e"#le ,9
,9 P&<)ent :ill not 8e :it55el" 8ec&#se of )ino! "efects o! o)issions in t5e S<ste) :5ic5 "o not )&te!i&ll<
&ffect its #se9
[,9$ T5e Cont!&ct P!ice fo! t5e P!o%ect is fi!) &n" fi6e" &n" :ill not 8e s#8%ect to &n< inc!e&se e6cept t5ose
inc!e&ses e6p!essl< &*!ee" 8< t5e C#sto)e! in :!itin* in &cco!"&nce :it5 t5is A*!ee)ent9]
1
,9( =5e!e t5e C#sto)e! !eD#ests &n" t5e Cont!&cto! &*!ees to pe!fo!) se!'ices !el&tin* to t5e P!o%ect :5ic5 &!e
not p&!t of t5e Cont!&ct P!ice t5en t5ose se!'ices :ill 8e c5&!*e&8le on & ti)e &n" )&te!i&ls 8&sis &t t5e
Cont!&cto!/s t5en c#!!ent st&n"&!" fee !&tes #nless ot5e!:ise &*!ee"9 [T5e Cont!&cto! &*!ees t5&t t5e st&n"&!"
fee !&tes specifie" in Sc5e"#le 11 :ill &ppl< :it5o#t inc!e&se fo! [1] )ont5s 8e*innin* on t5e "&te of t5is
A*!ee)ent]
2
9
,9+ All s#)s "#e #n"e! t5is A*!ee)ent :ill 8e p&i" 8< t5e C#sto)e! :it5in [$4] "&<s of t5e "&te of !eceipt of &
co!!ect in'oice o! 8< t5e "#e "&te? :5ic5e'e! is t5e l&te!9
,9, T5e Cont!&ct P!ice "oes not incl#"e @AT
3
o! &n< si)il&! s&les t&6? i)po!t o! c#sto) "#ties &n" li>e i)posts
&n" s#!c5&!*es :5ic5 :ill 8e p&i" &""ition&ll< 8< t5e C#sto)e! &t t5e t5en p!e'&ilin* !&te9
,91 T5e Cont!&cto! :ill on !eD#est p!o)ptl< s#ppl< t5e C#sto)e! :it5 &ll info!)&tion nee"e" to c5ec> t5e
c&lc#l&tion of p!ices &n" :ill in p&!tic#l&! in"ic&te &ll #nit p!ices !eD#este" 8< t5e C#sto)e!9
,92 =5e!e t5e A*!ee)ent p!o'i"es fo! st&*e p&<)ents of t5e Cont!&ct P!ice on t5e occ#!!ence of specific e'ents
o! "&tes p&<)ent :ill f&ll "#e on t5e sc5e"#le" "&tes if t5e f&il#!e of t5e Cont!&cto! to &"5e!e to t5e P!o%ect
Pl&n is "#e to &n< &ct o! o)ission of t5e C#sto)e!? its e)plo<ees? &*ents &n" s#8-cont!&cto!s :5ic5 is not in
conseD#ence of & "ef&#lt 8< t5e Cont!&cto! o! its S#8-Cont!&cto!s9
,93 If t5e cost to t5e Cont!&cto! of t5e pe!fo!)&nce of t5e P!o%ect is inc!e&se" o! "ec!e&se" 8< !e&son of t5e
)&>in* &fte! t5e "&te of t5is A*!ee)ent of &n< l&: o! of &n< o!"e!? !e*#l&tion o! 8<e-l&: 5&'in* t5e fo!ce of
l&: t5&t is &pplic&8le to t5e P!o%ect o! &n< p&!t of it t5e Cont!&ct P!ice :ill 8e &"%#ste" &cco!"in*l<9
[2()*]
( Fard2are
191 T5e C#sto)e! :ill ens#!e t5&t t5e Inst&ll&tion Site confo!)s :it5 t5e en'i!on)ent con"itions specifie" in
Sc5e"#le 3 8< t5e &pplic&8le "&te specifie" in t5e P!o%ect Pl&n9 =5en t5e C#sto)e! notifies t5e Cont!&cto!
t5&t t5e Inst&ll&tion Site is !e&"< fo! inst&ll&tion? t5e Cont!&cto! :ill &s soon &s !e&son&8l< p!&ctic&8le inspect
t5e Inst&ll&tion Site &n" ce!tif< :5et5e! o! not t5e Inst&ll&tion Site p!o'i"es & s#it&8le en'i!on)ent fo! t5e
S<ste)9
19 Title to e&c5 ite) of t5e .&!":&!e :ill He6cept fo! le&se" .&!":&!eI p&ss to t5e C#sto)e! on p&<)ent in f#ll
of [t5&t p&!t of t5e Cont!&ct P!ice &tt!i8#t&8le to t5&t ite) or t5e Cont!&ct P!ice]
14
9
19$ T5e Cont!&cto! :ill 8e !esponsi8le &t its o:n cost fo! t5e Deli'e!< &n" [off-lo&"in* of t5e .&!":&!e &t t5e
C#sto)e!/s p!e)ises :5e!e t5e Inst&ll&tion Site is loc&te" &n" its t!&nsfe! to &n"]
11
inst&ll&tion &t t5e
Inst&ll&tion Site9
19( Ris> in t5e .&!":&!e :ill p&ss to t5e C#sto)e! &t t5e [Accept&nce D&te or ti)e of Deli'e!< to t5e
C#sto)e!/s p!e)ises :5e!e t5e Inst&ll&tion Site is loc&te"]
1
&n" t5e C#sto)e! :ill 8e !esponsi8le fo!
ins#!in* &n" t&>in* c&!e of t5e .&!":&!e f!o) t5&t ti)e9 .o:e'e!? t5e C#sto)e! :ill not 8e !esponsi8le fo!
&n< loss o! "&)&*e &tt!i8#t&8le to t5e Cont!&cto!? its e)plo<ees? S#8-Cont!&cto!s o! &*ents9
[2(*0]
) Soft2are
291 T5e Cont!&cto! is !esponsi8le fo! p!o'i"in* &n" inst&llin* t5e Soft:&!e on t5e .&!":&!e &t t5e Inst&ll&tion
Site9 T5e Soft:&!e so s#pplie" &n" inst&lle" :ill consist of one cop< of e&c5 ite) of Soft:&!e in )&c5ine-
!e&"&8le o8%ect co"e fo!) onl< on t5e sto!&*e )e"i& specifie" in Sc5e"#le [e6cept t5&t t5e Bespo>e
Soft:&!e :ill 8e "eli'e!e" in 8ot5 o8%ect &n" so#!ce co"e fo!)]
1$
9
[29 T5e cop<!i*5t &n" &ll ot5e! p!op!iet&!< !i*5ts :5&te'e! in &ll co)p#te! p!o*!&)s? "oc#)ent&tion &n" ot5e!
)&te!i&l "e'elope" 8< t5e Cont!&cto! #n"e! t5is A*!ee)ent specific&ll< fo! t5e C#sto)e! Hincl#"in* t5e
Bespo>e Soft:&!eI :ill !e)&in 'este" in &n" t5e &8sol#te p!ope!t< of t5e Cont!&cto!9 Upon &ccept&nce o!
"ee)e" &ccept&nce of t5e S<ste) t5is A*!ee)ent :ill ope!&te to *!&nt t5e C#sto)e! & non-e6cl#si'e non-
t!&nsfe!&8le [i!!e'oc&8le] licence [fo! & pe!io" of [+] <e&!s f!o) t5e Accept&nce D&te] to #se t5e Bespo>e
Soft:&!e &s specifie" in cl&#se 29$
1(
9
29$ -o! t5e p#!poses of t5e licence *!&nte" p#!s#&nt to cl&#se 29 ;#se t5e Bespo>e Soft:&!e/ )e&ns [to lo&"?
sto!e? !#n? "ispl&<? &"&pt? )o"if<? &"" to &n" cop< t5e Bespo>e Soft:&!e o! &n< p&!t fo! t5e p#!pose of
ope!&tin* t5e S<ste) 8< t5e C#sto)e! &n" &n< )e)8e! of t5e co!po!&te *!o#p of :5ic5 it is p&!t]
1+
9
29( As !e*&!"s Soft:&!e ot5e! t5&n t5e Bespo>e Soft:&!e s#pplie" #n"e! t5is A*!ee)ent o'e! :5ic5 t5e
Cont!&cto! o! &n< t5i!" p&!t< 5ol"s title o! ot5e! !i*5ts? t5e Cont!&cto! :ill o8t&in fo! t5e C#sto)e! t5e non-
e6cl#si'e !i*5t to #se t5&t Soft:&!e in t5e ope!&tion of t5e S<ste) on t5e te!)s of t5e soft:&!e licence
&*!ee)entHsI set o#t in Sc5e"#le $9
29+ Ris> in t5e )e"i& on :5ic5 t5e Soft:&!e is !eco!"e" :ill p&ss to t5e C#sto)e! on Deli'e!< &t t5e Inst&ll&tion
Site9
29, =it5 !espect to t5e Soft:&!e specifie" in Sc5e"#le $ t5e Cont!&cto! :ill ente!? o! in t5e c&se of t5i!" p&!t<
soft:&!e #se its 8est en"e&'o#!s to p!oc#!e t5&t t5e p!op!ieto! of s#c5 soft:&!e ente!s? into & so#!ce co"e
"eposit &*!ee)ent on t5e te!)s set o#t in Sc5e"#le 11 :it5 effect f!o) t5e Accept&nce D&te &n" t5e p&!ties
:ill p!oc#!e t5&t (name of escrow eposit holer) ente!s into s#c5 &*!ee)ent on s#c5 te!)s
1,
[2(*1]
* Pro"ect Plan and @ilestones
391 T5e Cont!&cto! :ill #se &ll !e&son&8le en"e&'o#!s to &c5ie'e co)pletion of e&c5 P5&se of t5e P!o%ect 8< t5e
!ele'&nt Milestone in t5e P!o%ect Pl&n [8#t &ll Milestone "&tes :ill 8e t!e&te" &s t&!*et "&tes onl< &n" ti)e
:ill not 8e of t5e essence or 8#t ti)e :ill not 8e of t5e essence in !espect of &n< Milestones "&te e6cept fo!
t5e Co)pletion D&te]
11
9
[39 If t5e Cont!&cto! f&ils to p!o'i"e t5e S<ste) [Re&"< fo! Accept&nce Testin* or Re&"< fo! Use]
12
8< t5e
Milestone fo! s#c5 st&*e? t5en it :ill p&< liD#i"&te" "&)&*es to t5e C#sto)e! fo! t5e "el&< "#!in* t5e pe!io"
8e*innin* on t5e Milestone "&te &n" en"in* on t5e "&te on :5ic5 t5e S<ste) is &ct#&ll< [Re&"< fo!
Accept&nce Testin* or Re&"< fo! Use]9 T5e liD#i"&te" "&)&*es :ill 8e p&<&8le fo! e&c5 :ee> [o! p&!t :ee>]
of "el&< of t5e &)o#nt &n" #p to t5e )&6i)#) specifie" in Sc5e"#le 19 S#8%ect to cl&#se 39$ t5e p&<)ent of
liD#i"&te" "&)&*es :ill 8e in f#ll s&tisf&ction of t5e Cont!&cto!/s li&8ilit< fo! s#c5 pe!io" of "el&< 8#t s#c5
p&<)ents :ill not !elie'e t5e Cont!&cto! f!o) its o8li*&tion to p!o'i"e t5e S<ste) [Re&"< fo! Accept&nce
Testin* or Re&"< fo! Use] o! f!o) &n< ot5e! li&8ilit< o! o8li*&tion #n"e! t5is A*!ee)ent9
39$ If t5e S<ste) is not [Re&"< fo! Accept&nce Testin* or Re&"< fo! Use] :it5in [2] :ee>s &fte! its Milestone
"&te t5en t5e C#sto)e! )&< te!)in&te t5is A*!ee)ent :it5 i))e"i&te effect on *i'in* :!itten notice to t5e
Cont!&cto!9 S#c5 te!)in&tion :ill not &ffect t5e C#sto)e!/s !i*5t to p&<)ents #n"e! cl&#se 39 &n" :ill 8e
:it5o#t p!e%#"ice to &n< !i*5t to !eco'e! )one< p!e'io#sl< p&i" to t5e Cont!&cto! #n"e! t5is A*!ee)ent9
39( -o! t5e p#!poses of t5is cl&#se 3 [;Re&"< fo! Accept&nce Testin*/ )e&ns t5e .&!":&!e &n" Ope!&tin*
Soft:&!e 5&'e s#ccessf#ll< co)plete" t5e inst&ll&tion tests !efe!!e" to in cl&#se 14 &n" &ll t5e Soft:&!e is
inst&lle" on t5e .&!":&!e &n" !e&"< fo! Accept&nce Tests or ;Re&"< fo! Use/ )e&ns t5e S<ste) "eli'e!e"
inst&lle" &n" &ccepte" in &cco!"&nce :it5 cl&#se 11]9
39+ All Milestone "&tes s5&ll 8e e6ten"e" 8< & !e&son&8le pe!io" if &n< "el&< o! stopp&*e is c&#se" 8< &n< &ct o!
o)ission of t5e C#sto)e!? its e)plo<ees? &*ents o! s#8-cont!&cto!s Hot5e! t5&n t5e Cont!&cto! &n" its S#8-
Cont!&cto!sI9
39, All &""ition&l costs &n" e6penses !e&son&8l< inc#!!e" 8< t5e Cont!&cto! 8< !e&son of &n< "el&<? '&!i&tion?
inte!!#ption o! s#spension of :o!> &!isin* f!o) &n< &ct o! o)ission of t5e C#sto)e!? its e)plo<ees? &*ents o!
s#8-cont!&cto!s Hot5e! t5&n t5e Cont!&cto! &n" its S#8-Cont!&cto!sI :ill 8e !ei)8#!se" to t5e Cont!&cto! 8<
t5e C#sto)e!9 S#c5 &""ition&l costs &n" e6penses :ill 8e "#e &n" p&<&8le :5en t5e< 5&'e 8een c&lc#l&te" 8<
t5e Cont!&cto! &n" in'oice" to t5e C#sto)e!9
[2(*2]
10 Installation tests
1491 -ollo:in* inst&ll&tion of t5e .&!":&!e &t t5e Inst&ll&tion Site t5e Cont!&cto! :ill s#8)it t5e .&!":&!e &n"
t5e Ope!&tin* Soft:&!e to t5e st&n"&!" inst&ll&tion tests of t5e &pplic&8le )&n#f&ct#!e!s o! s#pplie!s
conce!ne" to ens#!e t5&t t5e .&!":&!e &n" Ope!&tin* Soft:&!e &!e in :o!>in* o!"e! &n" !e&"< fo! t5e
Accept&nce Tests9
149 T5e Cont!&cto! :ill s#ppl< t5e C#sto)e! :it5 copies of t5e test specific&tion &n" !es#lts of t5e inst&ll&tion
tests 8efo!e t5e Accept&nce Tests 8e*in9
[2(*!]
11 Acceptance 6ests
1191 T5e Cont!&cto! :ill p!ep&!e &n &ccept&nce test specific&tion :5ic5 is s#it&8le to "e)onst!&te t5&t t5e S<ste)
co)plies :it5 &n" pe!fo!)s in &cco!"&nce :it5 t5e C#sto)e! ReD#i!e)ents9 S#c5 :o!> :ill 8e c&!!ie" o#t
8< t5e Cont!&cto! in &cco!"&nce :it5 t5e P!o%ect Pl&n9 T5e Cont!&cto! :ill t5en s#8)it to t5e C#sto)e! s#c5
test specific&tion settin* o#t t5e c!ite!i& &n" p!oce"#!es fo! t5e &ccept&nce of t5e S<ste) H;t5e Accept&nce
Specific&tion/I fo! &pp!o'&l 8< t5e C#sto)e! Hs#c5 &pp!o'&l not to 8e #n!e&son&8l< :it55el" o! "el&<e"I9
119 =5en t5e S<ste) is !e&"< fo! t5e Accept&nce Tests t5e C#sto)e! :ill #n"e!t&>e t5e Accept&nce Tests in
&cco!"&nce :it5 t5e Accept&nce Specific&tion &n" t5e P!o%ect Pl&n #sin* test "&t& &n" e6pecte" !es#lts
p!ep&!e" 8< t5e C#sto)e! &n" &pp!o'e" 8< t5e Cont!&cto!9
119$ T5e Cont!&cto! :ill 5&'e #p to [] s#it&8l< e6pe!ience" pe!sonnel in'ol'e" :it5 t5e s#ppl< of t5e S<ste)
&'&il&8le on c&ll &t t5e C#sto)e!/s !eD#est to &tten" t5e Inst&ll&tion Site to &ssist t5e C#sto)e! &n" p!o'i"e
&"'ice on )&tte!s !el&tin* to t5e con"#ct of t5e Accept&nce Tests9 S#c5 &ssist&nce :ill 8e [c5&!*e" on & ti)e
&n" )&te!i&ls 8&sis &t t5e !&tes specifie" in Sc5e"#le 11 or incl#"e" :it5in t5e Cont!&ct P!ice p!o'i"e" it "oes
not e6cee" (number) )&n "&<s of effo!t]9
119( T5e C#sto)e! :ill s#ppl< & s#fficient n#)8e! of s#it&8l< D#&lifie" pe!sons to c5ec> t5e !es#lts of e&c5 st&*e
of t5e Accept&nce Tests &*&inst t5e Accept&nce Specific&tion9 T5e C#sto)e! :ill &ppoint & !ep!esent&ti'e
:5o :ill co-ope!&te &n" li&ise :it5 t5e Cont!&cto! in &ll )&tte!s pe!t&inin* to t5e Accept&nce Tests9
-ollo:in* &n< s#8)ission of "oc#)ent&tion o! "e)onst!&tion of testin*? t5e C#sto)e!/s !ep!esent&ti'e :ill
!espon" in :!itin* :it5in [+] "&<s? o! s#c5 lon*e! pe!io" &s t5e p&!ties )&< &*!ee? si*nif<in* t5e C#sto)e!/s
&ccept&nce o! !e%ection of s#c5 "oc#)ent&tion o! of t5&t p&!t of t5e S<ste) &t t5e le'el of testin*
"e)onst!&te"9 -&il#!e to !espon" &n" "e)onst!&te !e&son&8le *!o#n"s fo! !e%ection :it5in t5e &pp!op!i&te
pe!io" :ill 8e "ee)e" &ccept&nce of t5e "oc#)ent&tion s#8)itte" o! t5&t p&!t of t5e S<ste) so teste"9 In t5e
c&se of !e%ection t5e &#t5o!ise" !ep!esent&ti'e :ill in"ic&te t5e )&tte!s :5ic5 5&'e not s#ccessf#ll<
co)plete" t5e tests to*et5e! :it5 f#ll :!itten "et&ils of t5e)9
[2(*$]
119+ If t5e Cont!&cto! is !eD#i!e" to !epe&t &n< p&!t of t5e Accept&nce Tests 8ec&#se of !e&sons 8e<on" t5e
Cont!&cto!/s o! its S#8-Cont!&cto!s/ !e&son&8le cont!ol t5e Cont!&cto! )&< &)en" t5e Cont!&ct P!ice to
co)pens&te fo! &ll &""ition&l costs &n" e6penses inc#!!e" &s & !es#lt of 5&'in* to !epe&t s#c5 Accept&nce
Tests9
119, If &n< p&!t of t5e S<ste) f&ils to p&ss its &pplic&8le Accept&nce Tests t5e Cont!&cto! :ill 8e *i'en s#c5 ti)e
&n" f&cilities &s &!e !e&son&8le in &ll t5e ci!c#)st&nces to !ectif< s#c5 p&!t of t5e S<ste) &n" !epe&t t5ose
tests &ppl<in* to s#c5 p&!t :it5in & !e&son&8le ti)e 8#t in &n< e'ent not l&te! t5&n [1(] "&<s &fte! t5e f&il#!e
to p&ss its &pplic&8le tests9 T5e Cont!&cto! :ill not 8e !eD#i!e" to !epe&t &n< tests in !espect of t5ose p&!ts of
t5e S<ste) :5ic5 5&'e s#ccessf#ll< co)plete" t5e Accept&nce Tests &pplic&8le to t5e)9
1191 If t5e S<ste) o! &n< p&!t of it 8ein* teste" f&ils to p&ss its &pplic&8le Accept&nce Tests &fte! [] !epe&t
Accept&nce Tests &!e con"#cte" in &cco!"&nce :it5 cl&#se 119,? t5en t5e C#sto)e! )&< 8< :!itten notice to
t5e Cont!&cto! elect &t its option:
119191 to !eD#i!e t5e Cont!&cto! to p!o'i"e &t no e6t!& c5&!*e s#c5 &""ition&l se!'ices &n" !epl&ce)ent
ite)s &s :ill en&8le t5e S<ste) o! p&!t to p&ss t5e Accept&nce Tests :it5in & !e&son&8le ti)e &n" in
&n< e'ent :it5in [2] "&<s of s#c5 noticeJ o!
11919 to &ccept t5e S<ste) o! p&!t :it5 &n &8&te)ent of t5e Cont!&ct P!ice Ht5e &8&te)ent 8ein* s#c5
&)o#nt &s? t&>in* into &cco#nt t5e ci!c#)st&nces? is !e&son&8leI9
[2(*5]
1192 -&ilin* t5e S<ste) p&ssin* t5e Accept&nce Tests o! :!itten &*!ee)ent &s to &8&te)ent? in e&c5 c&se :it5in
[2] "&<s &fte! t5e "&te of s#c5 notice? t5e C#sto)e! )&< !e%ect t5e enti!e S<ste) &s not 8ein* in confo!)it<
:it5 t5is A*!ee)ent? in :5ic5 c&se t5e C#sto)e! )&< te!)in&te t5is A*!ee)ent &t &n< ti)e &fte! !e%ection on
:!itten notice :it5 i))e"i&te effect9
1193 On !e%ection #n"e! cl&#se 1192 t5e !is> in t5e S<ste) :ill p&ss to t5e Cont!&cto!9 T5e Cont!&cto! :ill &s soon
&s !e&son&8l< p!&ctic&8le &fte! !e%ection "isinst&ll &n" !e)o'e t5e !e%ecte" S<ste) &n" t5e C#sto)e! :ill?
#ntil collection? t&>e !e&son&8le c&!e of t5e S<ste)9
11914 T5e iss#e of &n< inte!i) &ccept&nce ce!tific&te on s#ccessf#l co)pletion of t5e Accept&nce Tests fo! &n<
p&!tic#l&! p&!t of t5e S<ste) :ill not &ffect t5e C#sto)e!/s !i*5t to !e%ect &n< &ccepte" p&!t if &n< l&te! p&!t of
t5e S<ste) f&ils to p&ss t5e Accept&nce Tests &n" t5e C#sto)e! c&nnot #se t5e &ccepte" p&!t 8ec&#se of s#c5
f&il#!e9
11911 Accept&nce of t5e S<ste) :ill occ#! o! 8e "ee)e" to occ#! on t5e e&!liest of eit5e!:
1191191 t5e "&te of s#ccessf#l co)pletion of &ll st&*es of t5e Accept&nce Tests &s &c>no:le"*e" 8< t5e
C#sto)e! si*nin* &n &ccept&nce ce!tific&te :it5in [14] :o!>in* "&<sJ o!
119119 if t5e C#sto)e! 5&s not si*ne" t5e &ccept&nce ce!tific&te :it5in [14] :o!>in* "&<s of t5e "&te
specifie" in cl&#se 1191191 &8o'e &n" f&ils to "e)onst!&te to t5e Cont!&cto! :it5in s#c5 pe!io" t5&t
t5e S<ste) 5&s )&te!i&ll< f&ile" to p&ss t5e Accept&nce Tests in &cco!"&nce :it5 t5e Accept&nce
Specific&tion? t5e 11t5 "&<J o!
119119$ t5e "&te t5e S<ste) o! & s#8st&nti&l p&!t of it is fi!st p#t into ope!&tion&l #se9
[2(*&]
12 @aintenance
191 [T5e C#sto)e! :ill 8e !esponsi8le fo! &!!&n*in* fo! t5e p!o'ision of )&inten&nce s#ppo!t H&s notifie" 8< t5e
Cont!&cto! p!io! to t5e "&te of inst&ll&tionI fo! e&c5 p&!t of t5e .&!":&!e &n" Ope!&tin* Soft:&!e :it5 effect
f!o) t5e ["&te of s#ccessf#l co)pletion of t5e inst&ll&tion tests #n"e! cl&#se 14 or Accept&nce D&te of t5e
S<ste)]
or
If !eD#i!e" 8< t5e C#sto)e! H8#t s#8%ect to t5e C#sto)e! confi!)in* its !eD#i!e)ent &t le&st [1(] "&<s 8efo!e
t5e Sc5e"#le" .&!":&!e inst&ll&tion "&teI t5e Cont!&cto! :ill itself p!o'i"e o! p!oc#!e t5e p!o'ision of
.&!":&!e )&inten&nce s#ppo!t f!o) s#c5 inst&ll&tion "&te #n"e! sep&!&te cont!&cts :it5 t5e C#sto)e! on
te!)s &n" con"itions to 8e &*!ee" p!io! to inst&ll&tion of t5e .&!":&!e
or
T5e C#sto)e! :ill ente! into & )&inten&nce &*!ee)ent in !espect of t5e .&!":&!e &n" Ope!&tin* Soft:&!e
f!o) t5e "&te of [s#ccessf#l co)pletion of t5e inst&ll&tion tests #n"e! cl&#se 14 or &ccept&nce of t5e S<ste)
#n"e! cl&#se 11] on t5e te!)s of t5e 5&!":&!e )&inten&nce &*!ee)ent &tt&c5e" to t5is A*!ee)ent &s Sc5e"#le
1$ P&!t A]9
19 If !eD#i!e" 8< t5e C#sto)e! H8#t s#8%ect to t5e C#sto)e! confi!)in* its !eD#i!e)ent &t le&st [1(] "&<s 8efo!e
t5e sc5e"#le" [Accept&nce D&te]I t5e Cont!&cto! :ill itself p!o'i"e o! p!oc#!e t5e p!o'ision of soft:&!e
)&inten&nce se!'ices in !espect of t5e Soft:&!e Hot5e! t5&n Ope!&tin* Soft:&!eI [:it5 effect f!o) t5e
Accept&nce D&te or #n"e! sep&!&te cont!&cts :it5 t5e C#sto)e! on te!)s &n" con"itions to 8e &*!ee" p!io! to
t5e Accept&nce D&te or on t5e te!)s of t5e soft:&!e )&inten&nce cont!&ctHsI &tt&c5e" to t5is A*!ee)ent &s
Sc5e"#le 1$ P&!ts B &n" C]
13
9
[2(*(]
1! 8arranties
1$91 T5e Cont!&cto! :&!!&nts &n" #n"e!t&>es:
1$9191 t5&t it is not &:&!e &s &t t5e "&te of t5is A*!ee)ent of &n<t5in* :it5in its !e&son&8le cont!ol :5ic5
)i*5t o! :ill &"'e!sel< &ffect its &8ilit< to pe!fo!) its o8li*&tions #n"e! t5is A*!ee)entJ
1$919 t5&t t5e i)po!t? s#ppl< &n" inst&ll&tion of t5e S<ste) &n" &n< p&!t of it :ill not inf!in*e &n< l&:s of
&n< co#nt!< o! s#p!&-n&tion&l o!*&nis&tionJ
1$919$ t5&t [&s &t t5e Accept&nce D&te]
4
:
1$919$91 e&c5 in"i'i"#&l ele)ent of t5e S<ste) :ill 8e co)p&ti8le :it5 &ll ot5e! ele)ents of t5e
S<ste) &n" :ill :o!> p!ope!l< in co)8in&tion :it5 e&c5 ot5e! &s &n inte*!&te" s<ste)?
[1$919$9 t5e S<ste) :ill 8e co)p&ti8le :it5 t5e C#sto)e! ED#ip)ent &n" e&c5 :ill ope!&te
p!ope!l< in con%#nction :it5 e&c5 ot5e!J]
1
1$919$9$ t5e .&!":&!e :ill !#n t5e Soft:&!eJ
1$919$9( [t5e "esi*n of t5e S<ste) :ill 8e s#it&8le to f#lfil t5e C#sto)e! ReD#i!e)ents &n"] t5e
S<ste) :ill pe!fo!) &n" f#nction in &cco!"&nce :it5 t5e C#sto)e! ReD#i!e)ents [&n"
t5e pe!fo!)&nce st&n"&!"s]

J
1$919$9+ t5e inst&ll&tion of t5e S<ste) :ill 8e f!ee f!o) "efects in :o!>)&ns5ipJ
1$919( t5&t t5e Doc#)ent&tion &n" t!&inin* p!o'i"e" #n"e! t5e t!&inin* pl&n set o#t in Sc5e"#le 14 :ill
en&8le s#it&8l< D#&lifie" pe!sonnel of t5e C#sto)e! to )&>e p!ope! #se of t5e S<ste)J &n"
1$919+ t5&t t5e S<ste) :ill confo!) to &ll &pplic&8le 5e&lt5 &n" s&fet< !e*#l&tions? incl#"in* t5e .e&lt5
&n" S&fet< HDispl&< Sc!een ED#ip)entI Re*#l&tions 133
$
9
1$9 T5e C#sto)e! :&!!&nts t5&t it 5&s not !elie" on &n< !ep!esent&tions )&"e 8< o! on 8e5&lf of t5e Cont!&cto!
&n" its S#8-Cont!&cto!s o! #pon &n< "esc!iptions? ill#st!&tions o! specific&tions cont&ine" in &n< c&t&lo*#es
&n" p#8licit< )&te!i&l p!o"#ce" 8< o! on 8e5&lf of t5e Cont!&cto! &n" its S#8-Cont!&cto!s? &ll of :5ic5 &!e
onl< inten"e" to con'e< & *ene!&l i"e& of t5e p!o"#cts &n" se!'ices )entione" in t5e)9
[2(*)]
1$ 'efects 2arranty
1(91 S#8%ect &s p!o'i"e" 8elo: t5e Cont!&cto! :ill 8e !esponsi8le? :it5o#t c5&!*e to t5e C#sto)e!? fo! !ectif<in*
:it5in & !e&son&8le pe!io" of ti)e 8< !ep&i!? o! &t t5e Cont!&cto!/s option 8< s#ppl< of & !epl&ce)ent? &n<
Defect :5ic5 #n"e! p!ope! #se? c&!e &n" )&inten&nce &ppe&!s in t5e S<ste) H;t5e Defects =&!!&nt</I9 -o! t5e
p#!poses of t5is cl&#se 1( & ;Defect/ )e&ns &n< non-confo!)&nce :it5 t5e :&!!&nties specifie" in cl&#ses
1$919$E1$919+ incl#si'e9
1(9 T5e Cont!&cto! :ill 5&'e no li&8ilit< in !espect of &n< Defect #nless t5e Defect is p!o)ptl< !epo!te" to t5e
Cont!&cto! in :!itin* :it5in [$] )ont5s of t5e Accept&nce D&te e6cept t5&t no ti)e li)it :ill &ppl< to &n<
non-confo!)&nce :it5 cl&#se 1$919+9
1(9$ T5e Cont!&cto!/s o8li*&tions #n"e! t5e Defects =&!!&nt< &!e contin*ent #pon t5e Cont!&cto! &n" its S#8-
Cont!&cto!s 8ein* *i'en? :it5o#t "el&< &n" f!ee of c5&!*e? f#ll "et&ils of t5e Defect &n" &"eD#&te ti)e &n"
&ccess to t5e S<ste) "#!in* t5e Cont!&cto!/s no!)&l :o!>in* 5o#!s to !ectif< s#c5 Defect9 If t5e Cont!&cto!
!ectifies t5e Defect :it5in & !e&son&8le pe!io" of ti)e t5en t5e Cont!&cto! :ill 5&'e no ot5e! li&8ilit< of &n<
>in" in !espect of o! &!isin* f!o) s#c5 Defect9
1(9( T5e Cont!&cto! !ese!'es t5e !i*5t to c5&!*e fo! t!&'ellin* ti)e &n" inci"ent&l e6penses inc#!!e" in !espect of
&tten"&nce &t t5e Inst&ll&tion Site to in'esti*&te &n" co!!ect &n< p!o8le) !epo!te" 8< t5e C#sto)e! incl#"in*
t5ose s#8%ect to t5e Defects =&!!&nt<9 T5e Cont!&cto! )&< &lso c5&!*e fo! t5e !ectific&tion of p!o8le)s
"isco'e!e" :5ic5 :e!e o8se!'&8le "#!in* t5e co#!se of !#nnin* t5e Accept&nce Tests 8#t :5ic5 t5e C#sto)e!
f&ile" to notif< to t5e Cont!&cto! "#!in* s#c5 testin*9
1(9+ If & p!o8le) is fo#n" #pon in'esti*&tion not to 8e t5e Cont!&cto!/s !esponsi8ilit< #n"e! t5e Defects =&!!&nt<?
t5e Cont!&cto! )&< c5&!*e t5e C#sto)e! i))e"i&tel< fo! &ll !e&son&8le costs &n" e6penses inc#!!e" 8< t5e
Cont!&cto! &n"Ko! its S#8-Cont!&cto!s in t5e co#!se of o! in conseD#ence of s#c5 in'esti*&tion9
1(9, T5e Cont!&cto! :ill not 8e !esponsi8le fo! &n< p!o8le) &!isin* f!o) o! c&#se" 8< &n< )o"ific&tion H:5et5e!
8< &lte!&tion? "eletion? &""ition o! ot5e!:iseI )&"e to t5e S<ste) o! t5e C#sto)e! ED#ip)ent o! &n< p&!t of it
8< pe!sons ot5e! t5&n t5e Cont!&cto! :it5o#t its e6p!ess p!io! :!itten consent9 T5e C#sto)e! :ill not pe!)it
&n< )o"ific&tion to 8e )&"e to t5e S<ste) o! to t5e C#sto)e! ED#ip)ent o! &n< p&!t of it "#!in* t5e pe!io"
of t5e Defects =&!!&nt< 8< pe!sons ot5e! t5&n t5e Cont!&cto! &n" its &#t5o!ise" !ep!esent&ti'es :it5o#t t5e
Cont!&cto!/s p!io! :!itten consent9 If &n< #n&#t5o!ise" )o"ific&tion is )&"e t5en? :it5o#t p!e%#"ice to t5e
Cont!&cto!/s ot5e! !i*5ts &n" !e)e"ies? t5e Defects =&!!&nt< :ill 8e n#ll &n" 'oi"9
[2(**]
15 /imitation of lia0ility
1+91 T5e C#sto)e! &c>no:le"*es t5&t t5e Cont!&cto!/s o8li*&tions &n" li&8ilities in !espect of t5e P!o%ect &!e
e65&#sti'el< "efine" in t5is A*!ee)ent9 T5e C#sto)e! &*!ees t5&t t5e e6p!ess o8li*&tions &n" :&!!&nties
)&"e 8< t5e C#sto)e! in t5is A*!ee)ent &!e in lie# of &n" to t5e e6cl#sion of &n< ot5e! :&!!&nt<? con"ition?
te!)? #n"e!t&>in* o! !ep!esent&tion of &n< >in"? e6p!ess o! i)plie"? st&t#to!< o! ot5e!:ise !el&tin* to
&n<t5in* s#pplie" o! se!'ices p!o'i"e" #n"e! o! in connection :it5 t5is A*!ee)ent incl#"in* H:it5o#t
li)it&tionI &s to t5e con"ition? D#&lit<? pe!fo!)&nce? )e!c5&nt&8ilit< o! fitness fo! p#!pose of t5e P!o%ect? t5e
S<ste) o! &n< p&!t of t5e)9
1+9 Cl&#se 1+91 "oes not e6cl#"e t5e #n"e!t&>in*s i)plie" 8< t5e S&le of Goo"s Act 1313 Section 1 in !espect
of &n< .&!":&!e ite) sol" 8< t5e Cont!&cto! #n"e! t5is A*!ee)ent
(
9
1+9$ T5e C#sto)e! is !esponsi8le fo! t5e conseD#ences of &n< #se of t5e S<ste)9 T5e Cont!&cto! :ill not 8e li&8le
fo! &n< in"i!ect o! conseD#enti&l loss? "&)&*e? cost o! e6pense of &n< >in" :5&te'e! &n" 5o:e'e! c&#se"?
:5et5e! &!isin* #n"e! cont!&ct? to!t Hincl#"in* ne*li*enceI o! ot5e!:ise? incl#"in* H:it5o#t li)it&tionI loss of
p!o"#ction? loss of o! co!!#ption to "&t&? loss of p!ofits o! of cont!&cts? loss of ope!&tion ti)e &n" loss of
*oo":ill o! &nticip&te" s&'in*s? e'en if t5e Cont!&cto! 5&s 8een &"'ise" of t5ei! possi8ilit<9
[2)00]
1+9( T5e Cont!&cto! &ccepts li&8ilit< fo!:
1+9(91 "e&t5 o! in%#!< c&#se" 8< t5e ne*li*ence of t5e Cont!&cto!? its e)plo<ees? &*ents o! S#8-
Cont!&cto!s in t5e co#!se of t5ei! en*&*e)ent #n"e! t5is A*!ee)ent &n" "&)&*e c&#se" 8< &
"efecti'e p!o"#ct :it5in t5e )e&nin* of t5e Cons#)e! P!otection Act 1321 :it5o#t li)itJ &n"
1+9(9 p5<sic&l "&)&*e to o! loss of t5e C#sto)e!/s t&n*i8le p!ope!t< to t5e e6tent it !es#lts f!o) t5e
ne*li*ence of t5e Cont!&cto!? its e)plo<ees? &*ents o! S#8-Cont!&cto!s in t5e co#!se of t5ei!
en*&*e)ent #n"e! t5is A*!ee)ent #p to t5e &)o#nt of [L+44?444] in !espect of e&c5 inci"ent o!
se!ies of connecte" inci"ents9
1+9+ In &ll ot5e! c&ses not f&llin* :it5in cl&#se 1+9( t5e Cont!&cto!/s tot&l li&8ilit< H:5et5e! in cont!&ct? to!t?
incl#"in* ne*li*ence? o! ot5e!:iseI #n"e! o! in connection :it5 t5is A*!ee)ent [&n" &n< ot5e! &*!ee)ent
:it5 t5e C#sto)e! !el&tin* to t5e P!o%ect] o! 8&se" on &n< cl&i) fo! in"e)nit< o! cont!i8#tion s5&ll not
e6cee" t5e s#) of L(amount) in &**!e*&te
+
9
[2)01]
1+9, T5e C#sto)e! &*!ees t5&t e6cept &s e6p!essl< p!o'i"e" in cl&#ses 1( &n" 1, &n" t5is cl&#se 1+ t5e Cont!&cto!
:ill not 8e #n"e! &n< li&8ilit< of &n< >in" :5&te'e! &n" 5o:e'e! c&#se" &!isin* "i!ectl< o! in"i!ectl< in
connection :it5 t5is A*!ee)ent9 [T5e C#sto)e! :ill in"e)nif< t5e Cont!&cto! in !espect of &n< t5i!" p&!t<
cl&i) fo! &n< in%#!<? loss? "&)&*e o! e6pense occ&sione" 8< o! &!isin* "i!ectl< o! in"i!ectl< f!o) t5e
C#sto)e!/s possession? ope!&tion? #se? )o"ific&tion o! s#ppl< to & t5i!" p&!t< of t5e S<ste) &n" &n< p&!t of it
o! ot5e! ite)s &n" se!'ices p!o'i"e" #n"e! o! in connection :it5 t5is A*!ee)ent e6cept &n" in so f&! &s t5e
Cont!&cto! is li&8le &s e6p!essl< p!o'i"e" in t5is A*!ee)ent]
,
9
1+91 T5e C#sto)e! &c>no:le"*es &n" &*!ees t5&t t5e &lloc&tion of !is> cont&ine" in t5is cl&#se 1+ is !eflecte" in
t5e Cont!&ct P!ice &n" is &lso & !eco*nition of t5e f&ct t5&t? inte! &li&? t5e S<ste) c&nnot 8e teste" in e'e!<
possi8le co)8in&tion &n" t5e!efo!e t5e Cont!&cto! "oes not :&!!&nt t5&t t5e ope!&tion of t5e S<ste) :ill 8e
#ninte!!#pte" o! e!!o! f!ee &n" it is not :it5in t5e Cont!&cto!/s cont!ol 5o: &n" fo! :5&t p#!pose t5e S<ste)
is #se" 8< t5e C#sto)e!9
[2)02]
1& Indemnity
1,91 S#8%ect to cl&#se 1+ t5e Cont!&cto! :ill in"e)nif< t5e C#sto)e! &*&inst &ll cl&i)s? "e)&n"s &n" li&8ilities
inc#!!e" 8< t5e C#sto)e! to t5e e6tent t5e S<ste) &s #se" in &cco!"&nce :it5 t5e C#sto)e! ReD#i!e)ents
inf!in*es t5e cop<!i*5t? t!&"e sec!ets? Unite" Ain*"o) !e*iste!e" t!&"e )&!>s? in !espect of t5e .&!":&!e
onl< Unite" Ain*"o) p&tents p#8lis5e" &t t5e "&te of t5e co))ence)ent of t5e P!o%ect &n" ot5e! intellect#&l
p!ope!t< !i*5ts of &n< t5i!" p&!t<? p!o'i"e" t5&t:
1,9191 t5e C#sto)e! )&>es no st&te)ent p!e%#"ici&l to t5e Cont!&cto!J
1,919 s#c5 inf!in*e)ent is not c&#se" 8< o! cont!i8#te" to 8< &cts of t5e C#sto)e! ot5e! t5&n t5e #se of
t5e S<ste) in &cco!"&nce :it5 t5e C#sto)e! ReD#i!e)entsJ
1,919$ t5e Cont!&cto! is p!o)ptl< notifie" in :!itin* of t5e "et&ils of t5e cl&i)J
1,919( t5e Cont!&cto! is &llo:e" to con"#ct &n"Ko! settle &ll liti*&tion &n" ne*oti&tions !es#ltin* f!o) s#c5
cl&i)J
1,919+ t5e C#sto)e! *i'es t5e Cont!&cto! &ll !e&son&8le &ssist&nce &t t5e Cont!&cto!/s e6pense in
connection :it5 s#c5 cl&i)9
1,9 If &t &n< ti)e &n &lle*&tion of inf!in*e)ent of &n< t5i!" p&!t< !i*5ts is )&"e? o! in t5e Cont!&cto!/s opinion is
li>el< to 8e )&"e? in !espect of &n< p&!t of t5e S<ste) t5e Cont!&cto! )&< &t its o:n e6pense:
1,991 o8t&in fo! t5e C#sto)e! t5e !i*5t to contin#e #sin* s#c5 p&!tJ o!
1,99 )o"if< o! !epl&ce s#c5 p&!t H:it5o#t "et!&ctin* f!o) t5e f#nction&lit< specifie" in t5e C#sto)e!
ReD#i!e)entsI so &s to &'oi" inf!in*e)entJ
&n" t5e C#sto)e! :ill p!o'i"e t5e Cont!&cto! :it5 &ll !e&son&8le &ssist&nce !eD#i!e" to e6e!cise s#c5 options9
1,9$ T5e Cont!&cto! :ill 5&'e no li&8ilit< fo! &n< cl&i) of inf!in*e)ent 8&se" on:
1,9$91 #se o! co)8in&tion of t5e S<ste) :it5 ot5e! eD#ip)ent p!o*!&)s o! "&t& not s#pplie" 8< t5e
Cont!&cto!J o!
1,9$9 t5e C#sto)e!/s !ef#s&l to #se & )o"ifie" o! !epl&ce)ent p&!t s#pplie" o! offe!e" to 8e s#pplie"
p#!s#&nt to cl&#se 1,99
1,9( T5is cl&#se 1, st&tes t5e enti!e li&8ilit< of t5e Cont!&cto! :it5 !espect to inf!in*e)ent o! &lle*e" inf!in*e)ent
of &n< t5i!" p&!t< !i*5ts of &n< >in" 8< t5e S<ste) o! &n< p&!t9
[1,9+ T5e C#sto)e! :&!!&nts t5&t &n< specific&tion? "esi*n o! inst!#ction *i'en 8< it to t5e Cont!&cto! :ill not
inf!in*e &n< intellect#&l p!ope!t< o! ot5e! !i*5ts of &n< t5i!" p&!t< &n" t5e C#sto)e! :ill in"e)nif< t5e
Cont!&cto! in !espect of &n< cl&i) !el&tin* to s#c5 inf!in*e)ent9]
1
[2)0!]
1( Confidentiality
1191 -o! t5e p#!poses of t5is cl&#se 11 ;Confi"enti&l Info!)&tion/ )e&ns &ll info!)&tion H:5et5e! co))e!ci&l?
fin&nci&l? tec5nic&l o! ot5e!:iseI !el&tin* to t5e "isclosin* p&!t<? its s#8-cont!&cto!s? ot5e! c#sto)e!s &n"
s#pplie!s? "isclose" to o! ot5e!:ise o8t&ine" 8< t5e !ecipient p&!t< #n"e! o! in connection :it5 t5e P!o%ect
&n" t5is A*!ee)ent &n" :5ic5 is "esi*n&te" &s 8ein* confi"enti&l o! :5ic5 is 8< its n&t#!e cle&!l<
confi"enti&l9
119 E&c5 p&!t< #n"e!t&>es in !espect of Confi"enti&l Info!)&tion fo! :5ic5 it is t5e !ecipient:
11991 to t!e&t s#c5 Info!)&tion &s confi"enti&lJ
1199 not :it5o#t t5e "isclosin* p&!t</s p!io! :!itten consent to co))#nic&te o! "isclose &n< p&!t of s#c5
Confi"enti&l Info!)&tion to &n< pe!son e6cept:
119991 onl< to t5ose e)plo<eesJ &*entsJ s#8-cont!&cto!s &n" ot5e! s#pplie!s on & nee" to >no:
8&sis :5o &!e "i!ectl< in'ol'e" in t5e P!o%ectJ
11999 t5e !ecipient/s &#"ito!s? p!ofession&l &"'ise!s &n" &n< ot5e! pe!sons o! 8o"ies 5&'in* &
le*&l !i*5t o! "#t< to 5&'e &ccess to o! >no:le"*e of t5e Confi"enti&l Info!)&tion in
connection :it5 t5e 8#siness of t5e !ecipientJ
1199$ to ens#!e t5&t &ll pe!sons &n" 8o"ies )entione" in cl&#se 1199 &!e )&"e &:&!e? p!io! to
"isclos#!e? of t5e confi"enti&l n&t#!e of t5e Confi"enti&l Info!)&tion &n" t5&t t5e< o:e & "#t< of
confi"ence to t5e "isclosin* p&!t< &n" to #se &ll !e&son&8le en"e&'o#!s to ens#!e t5&t s#c5 pe!sons
&n" 8o"ies co)pl< :it5 t5e p!o'isions of t5is cl&#se 11J
1199( not to #se o! ci!c#l&te s#c5 Confi"enti&l Info!)&tion :it5in its o:n o!*&nis&tion e6cept to t5e
e6tent necess&!< fo! t5e p#!poses of t5e P!o%ect9
[2)0$]
119$ T5e o8li*&tions in t5is cl&#se 11 :ill not &ppl< to &n< Confi"enti&l Info!)&tion:
119$91 in t5e !ecipient/s possession H:it5 f#ll !i*5t to "iscloseI 8efo!e !ecei'in* itJ o!
119$9 :5ic5 is o! 8eco)es p#8lic >no:le"*e ot5e! t5&n 8< 8!e&c5 of t5is cl&#seJ o!
119$9$ is in"epen"entl< "e'elope" 8< t5e !ecipient :it5o#t &ccess to o! #se of t5e Confi"enti&l
Info!)&tionJ o!
119$9( is l&:f#ll< !ecei'e" f!o) & t5i!" p&!t< H:it5 f#ll !i*5t to "iscloseI9
119( T5is cl&#se 11 :ill contin#e in fo!ce not:it5st&n"in* t5e te!)in&tion of t5is A*!ee)ent fo! &n< !e&son9
[2)05]
1) Personnel
1291 T5e Cont!&cto! :ill #se &ll !e&son&8le en"e&'o#!s to )&int&in contin#it< in !espect of t5e >e< pe!sonnel
liste" in Sc5e"#le 1+ H;t5e Ae< Pe!sonnel/I fo! t5e "#!&tion of t5e P!o%ect9 T5e Cont!&cto! :ill not s#8stit#te
&n< Ae< Pe!sonnel H#nless s#c5 Ae< Pe!sonnel &!e #n&8le to contin#e on t5e P!o%ect fo! !e&sons s#c5 &s
illness? 5oli"&<s o! te!)in&tion of e)plo<)ent :it5 t5e Cont!&cto!I e6cept [:it5 t5e C#sto)e!/s p!io! :!itten
consent :5ic5 :ill not 8e #n!e&son&8l< :it55el" o! "el&<e" or &fte! p!io! cons#lt&tion :it5 t5e C#sto)e!]9
129 T5e C#sto)e! )&< !eD#i!e t5e Cont!&cto! to !epl&ce &n< pe!son &ssi*ne" 8< t5e Cont!&cto! to t5e P!o%ect if
t5e C#sto)e! !e&son&8l< consi"e!s t5e pe!fo!)&nce of t5&t pe!son is #n&ccept&8le o! 5is &ttit#"e is
inco)p&ti8le :it5 t5e s#ccess of t5e P!o%ect o! *oo" pe!sonnel !el&tions :it5in t5e C#sto)e!/s o!*&nis&tion9
129$ T5e Cont!&cto! :ill [#se &ll !e&son&8le en"e&'o#!s to] ens#!e t5&t &ll pe!sonnel of itself &n" its S#8-
Cont!&cto!s co)pl< :it5 &ll !ele'&nt s&fet< sec#!it< &n" on site !e*#l&tions specifie" in :!itin* f!o) ti)e to
ti)e 8< t5e C#sto)e! fo! pe!sonnel :o!>in* on t5e C#sto)e!/s p!e)ises9
[2)0&]
1* ;on=solicitation
E&c5 p&!t< #n"e!t&>es t5&t t5!o#*5o#t t5e "#!&tion of t5e P!o%ect &n" fo! [,] )ont5s &fte!:&!"s it :ill not "i!ectl< o!
in"i!ectl< solicit o! offe! e)plo<)ent o! en*&*e)ent to &n< of t5e ot5e! p&!t</s e)plo<ees :5o &t t5e ti)e of s#c5
&ction o! "#!in* & pe!io" of [,] )ont5s i))e"i&tel< p!ece"in* s#c5 &ction :&s "i!ectl< in'ol'e" :it5 t5e P!o%ect
:it5o#t t5e ot5e! p&!t</s p!io! :!itten &*!ee)ent9
[2)0(]
20 6elecommnications
491 In t5is cl&#se ;Rele'&nt ED#ip)ent/ )e&ns &n< p&!t of t5e .&!":&!e :5ic5 is inten"e" to 8e connecte" to &n<
teleco))#nic&tions s<ste)9
49 T5e Cont!&cto! :&!!&nts t5&t? 8efo!e t5e &pplic&8le "&te of inst&ll&tion? &ll necess&!< &#t5o!is&tions &n"
&pp!o'&ls :ill 5&'e 8een o8t&ine" f!o) t5e &pp!op!i&te &#t5o!ities fo! t5e connection of t5e Rele'&nt
ED#ip)ent to t5e teleco))#nic&tion s<ste)s specifie" in t5e inst!#ctions fo! #se of t5e Rele'&nt ED#ip)ent?
s#8%ect to t5e con"itions set o#t in t5e inst!#ctions? 8#t "oes not :&!!&nt t5e contin#&nce of s#c5
&#t5o!is&tions &n" &pp!o'&ls9
49$ If t5e C#sto)e! connects t5e Rele'&nt ED#ip)ent to &n< teleco))#nic&tion s<ste) t5e C#sto)e! :ill 8e
!esponsi8le fo! o8t&inin* t5e consent of t5e o:ne! of t5&t s<ste) Hif necess&!<I to s#c5 connection &n" fo!
co)pl<in* :it5 &ll con"itions !el&tin* to it9
49( =5e!e &n< "&t& t!&ns)ission spee"s &!e *i'en 8< t5e Cont!&cto! in !el&tion to t5e S<ste)? s#c5 spee"s &!e &t
&ll ti)es s#8%ect to &n< con"itions &tt&c5e" to t5e #se of t5e !ele'&nt )o"e) o! teleco))#nic&tion
eD#ip)ent &t t5e spee"s in"ic&te" &n" to t5e c&p&8ilit< of s#c5 )o"e) o! ot5e! teleco))#nic&tion
eD#ip)ent to &c5ie'e s#c5 spee"s9
[2)0)]
21 6ermination
[191 T5e C#sto)e! )&< c&ncel :it5o#t c&#se t5e P!o%ect &t &n< ti)e on [$4] "&<s/ p!io! :!itten notice [s#8%ect to
p&<)ent of:
19191 & c&ncell&tion c5&!*e &s &*!ee" 8< t5e Cont!&cto!J &n"
1919 )&te!i&ls &n" *oo"s o!"e!e" fo! t5e P!o%ect fo! :5ic5 t5e Cont!&cto! 5&s p&i" o! is le*&ll< 8o#n" to
p&<J &n"
1919$ t5e tot&l '&l#e of t5e P!o%ect co)plete" #p to t5e "&te of te!)in&tion]]
2
9
19 Eit5e! p&!t< )&< te!)in&te t5is A*!ee)ent :it5 i))e"i&te effect 8< :!itten notice if t5e ot5e! co))its &
)&te!i&l 8!e&c5 of t5is A*!ee)ent H&n" in t5e c&se of & 8!e&c5 c&p&8le of !e)e"<I f&ils to !e)e"< it :it5in $4
"&<s of !eceipt of & :!itten notice f!o) t5e p&!t< not in "ef&#lt specif<in* t5e 8!e&c5 &n" cont&inin* &
:&!nin* of &n intention to te!)in&te if t5e 8!e&c5 is not !e)e"ie"9
19$ Eit5e! p&!t< )&< te!)in&te t5is A*!ee)ent :it5 i))e"i&te effect on :!itten notice:
19$91 if t5e ot5e! ce&ses o! t5!e&tens to ce&se to c&!!< on its 8#sinessJ
19$9 if & !ecei'e!? &")inist!&to! o! si)il&! office! is &ppointe" o'e! &ll o! &n< p&!t of t5e &ssets o!
#n"e!t&>in* of t5e ot5e! p&!t<J
19$9$ if t5e ot5e! p&!t< )&>es &n< &!!&n*e)ent fo! t5e 8enefit of its c!e"ito!sJ o!
19$9( if t5e ot5e! p&!t< *oes into liD#i"&tion s&'e fo! t5e p#!poses of & *en#ine &)&l*&)&tion o!
!econst!#ction9
19( Upon te!)in&tion of t5is A*!ee)ent fo! :5&te'e! c&#se t5e Cont!&cto! :ill 8e p&i" &ll )one< "#e to t5e
Cont!&cto! &fte! t&>in* into &cco#nt &)o#nts p!e'io#sl< p&i" to*et5e! :it5:
19(91 t5e tot&l '&l#e of t5e P!o%ect co)plete" #p to t5e "&te of te!)in&tionJ
19(9 &n< c&ncell&tion c5&!*es p&<&8le to t5e Cont!&cto!/s S#8-Cont!&cto!sJ
19(9$ t5e cost of )&te!i&ls &n" *oo"s o!"e!e" fo! t5e P!o%ect fo! :5ic5 t5e Cont!&cto! 5&s p&i" o! is
le*&ll< 8o#n" to p&<J
19(9( t5e cost of !e)o'&l f!o) t5e Inst&ll&tion Site of &n< p!ope!t< of t5e Cont!&cto!9
19+ Te!)in&tion of t5is A*!ee)ent :ill not &ffect &n< !i*5ts of t5e p&!ties &cc!#e" to t5e) #p to t5e "&te of
te!)in&tion9
[2)0*]
22 Force ma"ere
91 Neit5e! p&!t< :ill 8e li&8le fo! &n< "el&< in pe!fo!)in* o! f&il#!e to pe!fo!) &n< of its o8li*&tions #n"e! t5is
A*!ee)ent c&#se" 8< e'ents 8e<on" its !e&son&8le cont!ol H;-o!ce M&%e#!e E'ent/I9 .o:e'e! &n< "el&< o!
f&il#!e 8< & S#8-Cont!&cto! o! s#pplie! of t5e Cont!&cto! :ill not !elie'e t5e Cont!&cto! f!o) li&8ilit< fo!
"el&< o! f&il#!es e6cept :5e!e t5&t "el&< o! f&il#!e is &lso 8e<on" t5e !e&son&8le cont!ol of t5e S#8-
Cont!&cto! o! s#pplie! conce!ne"9
9 T5e p&!t< cl&i)in* t5e -o!ce M&%e#!e E'ent :ill p!o)ptl< notif< t5e ot5e! in :!itin* of t5e !e&sons fo! t5e
"el&< o! stopp&*e H&n" t5e li>el< "#!&tionI &n" :ill t&>e &ll !e&son&8le steps to o'e!co)e t5e "el&< o!
stopp&*e9
9$ If t5e p&!t< cl&i)in* t5e -o!ce M&%e#!e E'ent 5&s co)plie" :it5 cl&#se 9 its pe!fo!)&nce #n"e! t5is
A*!ee)ent :ill 8e s#spen"e" fo! t5e pe!io" t5&t t5e -o!ce M&%e#!e E'ent contin#es &n" t5e p&!t< :ill 5&'e
&n e6tension of ti)e fo! pe!fo!)&nce :5ic5 is !e&son&8le [&n" in &n< e'ent eD#&l to t5e pe!io" of "el&< o!
stopp&*e]9 As !e*&!"s s#c5 "el&< o! stopp&*e:
9$91 &n< costs &!isin* f!o) t5e "el&< o! stopp&*e :ill 8e 8o!ne 8< t5e p&!t< inc#!!in* t5ose costsJ
9$9 eit5e! p&!t< )&<? if t5e "el&< o! stopp&*e contin#es fo! )o!e t5&n [$4] contin#o#s "&<s? te!)in&te
t5is A*!ee)ent :it5 i))e"i&te effect on *i'in* :!itten notice to t5e ot5e! &n" neit5e! p&!t< :ill 8e
li&8le to t5e ot5e! fo! s#c5 te!)in&tionJ &n"
9$9$ t5e p&!t< cl&i)in* t5e -o!ce M&%e#!e E'ent :ill t&>e &ll necess&!< steps to 8!in* t5&t e'ent to &
close o! to fin" & sol#tion 8< :5ic5 t5is A*!ee)ent )&< 8e pe!fo!)e" "espite t5e -o!ce M&%e#!e
E'ent9
[9( So lon* &s t5e -o!ce M&%e#!e E'ent contin#es t5e C#sto)e! )&< cont!&ct :it5 ot5e!s fo! t5e s#ppl< of &n<
ite)s &n"Ko! se!'ices :5ic5 t5e Cont!&cto! f&ils to s#ppl< in &cco!"&nce :it5 t5e te!)s of t5is A*!ee)ent]1
[2)10]
2! ;otices
All notices to 8e *i'en #n"e! t5is A*!ee)ent :ill 8e in :!itin* &n" :ill 8e sent to t5e &""!ess of t5e !ecipient s5o:n on
t5e f!ont p&*e of t5is A*!ee)ent o! &n< ot5e! &""!ess t5e !ecipient )&< "esi*n&te 8< notice *i'en in &cco!"&nce :it5
t5is cl&#se9 Notices )&< 8e "eli'e!e" pe!son&ll< 8< fi!st cl&ss p!e-p&i" lette! o! f&csi)ile t!&ns)ission9 Notices :ill 8e
"ee)e" to 5&'e 8een !ecei'e":
$91 8< 5&n" "eli'e!<E&t t5e ti)e of "eli'e!<J
$9 8< fi!st cl&ss postE(2 5o#!s &fte! t5e "&te of )&ilin*J
$9$ 8< f&csi)ile t!&ns)issionEi))e"i&tel< on t!&ns)ission p!o'i"e" & confi!)&to!< cop< is sent 8< fi!st cl&ss
p!e-p&i" post o! 8< 5&n" 8< t5e en" of t5e ne6t 8#siness "&<9
2$ 8ai#er
No "el&< o! f&il#!e 8< eit5e! p&!t< to e6e!cise &n< of its po:e!s? !i*5ts o! !e)e"ies #n"e! t5is A*!ee)ent :ill ope!&te &s
& :&i'e! of t5e) no! :ill &n< sin*le o! p&!ti&l e6e!cise of &n< s#c5 po:e!s? !i*5ts o! !e)e"ies p!ecl#"e &n< ot5e! o!
f#!t5e! e6e!cise of t5e)9 An< :&i'e! to 8e effecti'e )#st 8e in :!itin*9 T5e !e)e"ies p!o'i"e" in t5is A*!ee)ent &!e
c#)#l&ti'e &n" not e6cl#si'e of &n< !e)e"ies p!o'i"e" 8< l&:9
[2)11]
25 Se#era0ility
If &n< p&!t of t5is A*!ee)ent is fo#n" 8< & co#!t of co)petent %#!is"iction o! ot5e! co)petent &#t5o!it< to 8e in'&li"?
#nl&:f#l o! #nenfo!ce&8le t5en s#c5 p&!t :ill 8e se'e!e" f!o) t5e !e)&in"e! of t5is A*!ee)ent :5ic5 :ill contin#e to
8e '&li" &n" enfo!ce&8le to t5e f#llest e6tent pe!)itte" 8< l&:9
2& 9rder of precedence
In t5e e'ent of &n< conflict o! inconsistenc< 8et:een t5e '&!io#s "oc#)ents fo!)in* t5is A*!ee)ent t5e follo:in*
o!"e! of p!ece"ence :ill &ppl<:
[,91 Cl&#ses 1E[3]J
,9 Sc5e"#les 1E[13]J
,9$ In'it&tion to Ten"e!J
,9( Ten"e!9]
[2)12]
2( ,ntire a%reement
191 T5is A*!ee)ent is t5e co)plete &n" e6cl#si'e st&te)ent of t5e &*!ee)ent 8et:een t5e p&!ties !el&tin* to t5e
s#8%ect )&tte! of t5is A*!ee)ent &n" s#pe!se"es &ll p!e'io#s co))#nic&tions? !ep!esent&tions &n" ot5e!
&!!&n*e)ents? :!itten o! o!&l9 T5e C#sto)e! &c>no:le"*es t5&t no !eli&nce is pl&ce" on &n< !ep!esent&tion
)&"e 8#t not e)8o"ie" in t5is A*!ee)ent9 T5e p!inte" te!)s of &n< p#!c5&se o!"e! o! ot5e! co!!espon"ence
&n" "oc#)ents of t5e C#sto)e! iss#e" in connection :it5 t5is A*!ee)ent :ill not &ppl< #nless e6p!essl<
&ccepte" in :!itin* 8< t5e Cont!&cto!9
19 E6cept &s ot5e!:ise pe!)itte" 8< t5is A*!ee)ent no c5&n*e to its te!)s :ill 8e effecti'e #nless it is in
:!itin* &n" si*ne" 8< pe!sons &#t5o!ise" on 8e5&lf of 8ot5 p&!ties9
[2)1!]
2) 'ispte resoltion
291 T5e p&!ties :ill #se t5ei! 8est effo!ts to ne*oti&te in *oo" f&it5 &n" settle &n< "isp#te t5&t )&< &!ise o#t of o!
!el&te to t5is A*!ee)ent o! &n< 8!e&c5 of it9 If &n< s#c5 "isp#te c&nnot 8e settle" &)ic&8l< t5!o#*5 o!"in&!<
ne*oti&tions 8< t5e P!o%ect Rep!esent&ti'es? t5e "isp#te s5&ll 8e !efe!!e" to t5e senio! !ep!esent&ti'es
no)in&te" 8< t5e )&n&*in* "i!ecto! of e&c5 p&!t< :5o :ill )eet in *oo" f&it5 in o!"e! to t!< &n" !esol'e t5e
"isp#te9 If t5e "isp#te o! "iffe!ence is not !esol'e" &s & !es#lt of s#c5 )eetin* eit5e! p&!t< )&< H&t s#c5
)eetin* o! :it5in 1( "&<s of its concl#sionI p!opose to t5e ot5e! in :!itin* t5&t st!#ct#!e" ne*oti&tions 8e
ente!e" into :it5 t5e &ssist&nce of & ne#t!&l &"'ise! o! )e"i&to! H;Ne#t!&l A"'ise!/I 8efo!e !eso!tin* to
liti*&tion9
29 If t5e p&!ties &!e #n&8le to &*!ee on & Ne#t!&l A"'ise! o! if t5e Ne#t!&l A"'ise! &*!ee" #pon is #n&8le o!
#n:illin* to &ct? &n< p&!t< )&<? :it5in [1(] "&<s f!o) t5e "&te of t5e p!opos&l to &ppoint & Ne#t!&l A"'ise! o!
:it5in [1(] "&<s of notice to &n< p&!t< t5&t 5e is #n&8le o! #n:illin* to &ct? &ppl< to t5e Cent!e fo! Disp#te
Resol#tion H;CEDR/I in Lon"on to &ppoint & Ne#t!&l A"'ise!9
29$ T5e p&!ties :ill :it5in [1(] "&<s of t5e &ppoint)ent of t5e Ne#t!&l A"'ise! )eet :it5 5i) in o!"e! to &*!ee &
p!o*!&))e fo! t5e e6c5&n*e of &n< !ele'&nt info!)&tion &n" t5e st!#ct#!e to 8e &"opte" fo! t5e ne*oti&tion to
8e 5el" in Lon"on9 If consi"e!e" &pp!op!i&te t5e p&!ties )&< &t &n< st&*e see> &ssist&nce f!o) CEDR to
p!o'i"e *#i"&nce on & s#it&8le p!oce"#!e9
29( All ne*oti&tions connecte" :it5 t5e "isp#te :ill 8e con"#cte" in co)plete confi"ence? &n" t5e p&!ties
#n"e!t&>e not to "i'#l*e "et&ils of s#c5 ne*oti&tions e6cept to t5ei! p!ofession&l &"'ise!s :5o :ill &lso 8e
s#8%ect to s#c5 confi"enti&lit<? &n" :ill 8e :it5o#t p!e%#"ice to t5e !i*5ts of t5e p&!ties in &n< f#t#!e
p!ocee"in*s9
29+ If t5e p&!ties &ccept t5e Ne#t!&l A"'ise!/s !eco))en"&tions o! ot5e!:ise !e&c5 &*!ee)ent on t5e !esol#tion
of t5e "isp#te? s#c5 &*!ee)ent s5&ll 8e !e"#ce" to :!itin* &n" once? it is si*ne" 8< t5ei! "#l< &#t5o!ise"
!ep!esent&ti'es? s5&ll 8e fin&l &n" 8in"in* on t5e p&!ties9
29, -&ilin* &*!ee)ent? &n< of t5e p&!ties )&< in'ite t5e Ne#t!&l A"'ise! to p!o'i"e & non-8in"in* 8#t info!)&ti'e
opinion in :!itin* &s to t5e )e!its of t5e "isp#te &n" t5e !i*5ts &n" o8li*&tions of t5e p&!ties9 S#c5 opinion
:ill 8e p!o'i"e" on & :it5o#t p!e%#"ice 8&sis &n" :ill 8e p!i'&te &n" confi"enti&l to t5e p&!ties &n" )&< not
8e #se" in e'i"ence in &n< p!ocee"in*s co))ence" p#!s#&nt to t5e te!)s of t5is A*!ee)ent :it5o#t t5e p!io!
:!itten consent of &ll t5e p&!ties9
291 If t5e p&!ties f&il to !e&c5 &*!ee)ent in t5e st!#ct#!e" ne*oti&tions :it5in [$4] "&<s of t5e Ne#t!&l A"'ise!
8ein* &ppointe"? s#c5 & f&il#!e s5&ll 8e :it5o#t p!e%#"ice to t5e !i*5t of &n< p&!t< s#8seD#entl< to !efe! &n<
"isp#te o! "iffe!ence to liti*&tion 8#t t5e p&!ties &*!ee t5&t 8efo!e !eso!tin* to liti*&tion st!#ct#!e"
ne*oti&tions in &cco!"&nce :it5 t5is cl&#se 2 s5&ll 5&'e t&>en pl&ce9
292 Not5in* cont&ine" in t5is cl&#se 2 s5&ll !est!ict eit5e! p&!t</s f!ee"o) to co))ence le*&l p!ocee"in*s to
p!ese!'e &n< le*&l !i*5t o! !e)e"< o! p!otect &n< p!op!iet&!< o! t!&"e sec!et !i*5t9
[2)1$]
2* :o#ernin% la2
T5is A*!ee)ent :ill 8e const!#e" in &cco!"&nce :it5 &n" *o'e!ne" 8< t5e l&: of En*l&n" &n" =&les &n" e&c5 p&!t<
&*!ees to s#8)it to t5e non-e6cl#si'e %#!is"iction of t5e co#!ts of En*l&n" &n" =&les9 .e&"in*s 5&'e 8een incl#"e" fo!
con'enience onl< &n" s5&ll not 8e #se" in const!#in* &n< p!o'ision in t5is A*!ee)ent9
AS =ITNESS etc
[2)15]
LIST O- SC.EDULES
1 .&!":&!e
Soft:&!e
A Bespo>e Soft:&!e
B Ot5e! Soft:&!e
$ Cont!&cto!KT5i!" P&!t< Soft:&!e Licence Cont!&ctHsI
( Doc#)ent&tion
+ Inst&ll&tion Site
, Cont!&ct P!ice &n" P&<)ent Sc5e"#le
1 C#sto)e!/s ED#ip)ent
2 P!o%ect Pl&n
3 En'i!on)ent&l Con"itions
14 T!&inin* Pl&n
11 St&n"&!" -ee R&tes
1 LiD#i"&te" D&)&*es
1$ S#ppo!t &n" M&inten&nce A*!ee)entHsI
A .&!":&!e &n" Ope!&tin* Soft:&!e
B Bespo>e Soft:&!e
C Ot5e! Soft:&!e
1( Specific&tion
1+ Ae< Pe!sonnel
1, S#8-Cont!&cto!s
11 So#!ce Co"e Deposit
12 Cons#)&8le S#pplies
13 .&!":&!e Le&ses
(signatures of (or on behalf of) the parties)
[2)1&]
1
As to t#!n>e< s<ste) &*!ee)ents *ene!&ll< see P&!&*!&p5 ,$ F+31G &nte9

T5is "oc#)ent )&< &lso 8e "esc!i8e" &s & ReD#est fo! P!opos&l H;R-P/I o! ReD#est fo! 0#ot&tion H;R-0/I9
$
T5is "oc#)ent )&< 8e &lso "esc!i8e" &s t5e P!opos&l o! Response to 0#ot&tion9
(
T5e cont!&cto! :ill no!)&ll< not 8e :illin* to *i'e t5is &c>no:le"*)ent #nless t5e!e is & f#ll< "et&ile" #se! !eD#i!e)ent
specific&tion o! eD#i'&lent9
+
T5is cl&#se s5o#l" 8e &)en"e" if co))issionin* is one of t5e t&s>s incl#"e" :it5in t5e p!o%ect9
,
If t5e cont!&cto! is !esponsi8le fo! c&8lin*? t5is cl&#se s5o#l" 8e "elete" &n" cl&#se 9 s5o#l" specific&ll< !efe! to t5e
cont!&cto!/s !esponsi8ilit< fo! t5is t&s>9
1
T5is cl&#se nee"s to 8e )o"ifie" if &n< ele)ent of t5e p!o%ect is to 8e #n"e!t&>en on & ti)e &n" )&te!i&ls 8&sis: see -o!) (
cl&#se , F11G &nte9
2
T5is cl&#se p!o'i"es t5e c#sto)e! :it5 & )e&s#!e of p!ice p!otection in !espect of '&!i&tions9
3
As to @AT see -o!) 1 note 1+ F,12G &nte9
14
T5e cont!&cto!/s p!efe!ence :ill 8e fo! o:ne!s5ip to p&ss on p&<)ent of t5e f#ll cont!&ct p!ice9
11
T5e :o!"s in sD#&!e 8!&c>ets s5o#l" 8e "elete" if t5e c#sto)e! is !esponsi8le: see cl&#se (9$99
1
Ris> :ill no!)&ll< p&ss on "eli'e!< to t5e c#sto)e!/s p!e)ises9
1$
T5e :o!"s in sD#&!e 8!&c>ets s5o#l" 8e !et&ine" if &n< 8espo>e soft:&!e is & "eli'e!&8le9
1(
See -o!) ( cl&#se 11 F13G &nte fo! ot5e! options !e*&!"in* o:ne!s5ip9
1+
T5e e6tent of t5e ;licence to #se/ nee"s to 8e "ete!)ine" on & c&se 8< c&se 8&sis9
[2)1(]
1,
As to so#!ce co"e esc!o: &*!ee)ents see P&!&*!&p5 (( F++,G &nte9
11
As to ti)esc&les see P&!&*!&p5 1 F+$G et seD &nte9
12
A s#pplie! :ill no!)&ll< :is5 to tie liD#i"&te" "&)&*es to & f&il#!e to p!o'i"e t5e s<ste) !e&"< fo! &ccept&nce testin*? &s t5is is &
)ilestone :it5in t5e s#pplie!/s cont!ol9 T5e !e&"< fo! #se )ilestone is li>el<? 5o:e'e!? to 8e "epen"ent on t5e c#sto)e!/s co-
ope!&tion9
13
-o! & fo!) of soft:&!e s#ppo!t &*!ee)ent see -o!) + F1(2G &nte9
4
T5e c#sto)e! )&< :is5 t5ese :&!!&nties to 8e effecti'e f!o) t5e si*n&t#!e of t5e &*!ee)ent9
1
T5is cl&#se s5o#l" 8e !et&ine" if t5e inst&lle" s<ste) is to ope!&te in con%#nction :it5 ot5e! s<ste)s of t5e c#sto)e!? e* &
net:o!> s<ste) fo! & "e&lin* !oo) s<ste)9

T5e pe!fo!)&nce st&n"&!"s &n" c!ite!i& fo! t5e s<ste) )&< 8e specifie" in & sep&!&te specific&tion9
$
Ie t5e .e&lt5 &n" S&fet< HDispl&< Sc!een ED#ip)entI Re*#l&tions 133K139
(
T5e S&le of Goo"s Act 1313 s 1 &s &)en"e" 8< t5e S&le &n" S#ppl< of Goo"s Act 133( s $HI? Sc5 p&!& +H1I? H$I H$3
.&ls8#!</s St&t#tes H(t5 E"nI SALE O- GOODS AND CONSUMER PROTECTIONI !el&tes to i)plie" te!)s &s to title: see 'ol $(
SALE O- GOODS P&!&*!&p5 ( F$2,G9 Refe!ence s5o#l" 8e )&"e to t5e co!!espon"in* p!o'ision of t5e S#ppl< of Goo"s &n"
Se!'ices Act 132 H$3 .&ls8#!</s St&t#tes H(t5 E"nI SALE O- GOODS AND CONSUMER PROTECTIONI? ie i8i" s ? if t5e
cons#)e! is to &cD#i!e o:ne!s5ip of t5e 8espo>e soft:&!e9
+
As to li)it&tions of li&8ilit< see P&!&*!&p5 1+ F+11G et seD &nte9
,
T5is in"e)nit< is necess&!< if t5e cont!&cto! !eD#i!es p!otection f!o) t5e c#sto)e! &*&inst t5i!" p&!t< cl&i)s9
1
T5is cl&#se s5o#l" 8e !et&ine" :5e!e t5e s<ste) is 8ein* s#pplie" &*&inst & specific&tion o! "esi*n p!o'i"e" 8< t5e c#sto)e!9
.o:e'e!? t5e c#sto)e! )&< onl< :is5 to in"e)nif< t5e cont!&cto! to t5e s&)e e6tent &s p!o'i"e" in cl&#se 1,919
2
T5is cl&#se s5o#l" 8e "elete" if t5e c#sto)e! is not &llo:e" to c&ncel t5e p!o%ect fo! con'enience9
[2)1)]
(
@illennim Compliance 8arranty
1
T5e [Licenso! or Cont!&cto!] :&!!&nts t5&t t5e [P!o"#ct or Soft:&!e or S<ste)] 5&s &t t5e "&te of "eli'e!< &n" :ill
contin#e to 5&'e 7e&! 444 confo!)it< &s "efine" in t5e B!itis5 St&n"&!"s Instit#tion Definition of 7e&! 444
Confo!)it< ReD#i!e)ents

? p!o'i"e" t5&t t5e [Licenso! or Cont!&cto!] s5&ll not 8e !esponsi8le to t5e e6tent &n< non-
co)pli&nce is &tt!i8#t&8le to &n< 5&!":&!e? soft:&!e o! s<ste) not s#pplie" 8< t5e [Licenso! or Cont!&cto!] &n" :5ic5
is connecte" to o! ope!&tes in con%#nction :it5 t5e [P!o"#ct or Soft:&!e or S<ste) ]9
1
T5is cl&#se :&s p!o'i"e" 8< R&n&l" Ro8e!tson? Solicito!? &n" is !ep!o"#ce" :it5 5is >in" pe!)ission9

T5e BSI st&n"&!" "efinition is !ep!o"#ce" &s -o!) 3 F2,G post9

[2)1*]
)
C+ec<list of matters relatin% to millennim compliance pro%rammes
1
1 :eneral isses
191 A!e t5e!e e6p!ess te!)s :it5 !efe!ence to soft:&!e D#&lit< o! 7e&! 444 co)pli&nceB
19 Does t5e #se! o! p!o"#ct specific&tion Hincl#"in* #p"&tesI co'e! "&tes in t5e 1st cent#!<B

19$ C&n &n< !ele'&nt te!)s 8e i)plie"B H=5&t :&s t5e p#!pose of t5e s<ste) o! p!o"#ctBI
19( =5en :&s & non-co)pli&nt co)ponent s#pplie"B
19+ Is &n< cl&i) ti)e 8&!!e" in !el&tion toE
19+91 cont!&ct#&l cl&i)s
19+9 ne*li*ence
19+9$ l&tent "&)&*e cl&i)s
19, Consi"e! t5e ;st&te of t5e &!t/ &t t5e ti)e of s#ppl<? fo! e6&)ple?
19,91 !e&son&8le #se! e6pect&tions &t t5e ti)e
19,9 tec5nic&l &:&!eness of p!o*!&))e!s &n" cons#lt&nts
19,9$ st&te of tec5nolo*<
19,9( e6pecte" life sp&n of s<ste) o! p!o"#ct
[2)20]
2 Isses for sers
211 6ypes of costs or lia0ility
9191 )&n&*e)ent ti)e
919 "i'e!sion of IT !eso#!ces f!o) ot5e! p!o%ects
919$ e)plo<)ent of &""ition&l !eso#!ces
919( cons#lt&nc< &n" ot5e! p!ofession&l fees to &ssist :it5 p!o8le) i"entific&tion? pl&nnin* &n" i)ple)ent&tion of
sol#tions
919+ potenti&l losses o! li&8ilit< to t5i!" p&!ties if sol#tion not i)ple)ente" o! "el&< in i)ple)ent&tion
212 Is t+e spplier t+e proper or only tar%etA
991 Is t5e s#pplie! still in 8#sinessB
99 Does t5e s#pplie! 5&'e &"eD#&te !eso#!ces to !esol'e t5e p!o8le) o! )eet cl&i)sB
99$ Does t5e s#pplie! 5&'e &"eD#&te ins#!&nce co'e!B
99( A!e t5e!e ot5e! potenti&l "efen"&nts fo! e6&)pleE
99(91 cons#lt&nts
99(9 soft:&!e "e'elope!
99(9$ s#8-cont!&cto!s
9$ Do &n< st&ff 5&'e !ecollections of cont!&ct ne*oti&tionsJ :e!e t5e!e &n< )is!ep!esent&tionsB
9( If t5e!e is no cont!&ct#&l 8&sis fo! cl&i)s is & cl&i) in ne*li*ence 'i&8leB
9(91 "i" t5e s#pplie! f&ll 8elo: t5e st&n"&!" of & !e&son&8le s#pplie! *i'en t5e "&te on :5ic5 t5e
soft:&!e :&s :!itten &n" ;st&te of &!t/ &t t5e ti)eB
9(9 consi"e! t5e "iffic#lt< of !eco'e!in* p#!e econo)ic loss e*? loss of p!ofits
215 6ime limits
Is it necess&!< to ;stop t5e cloc>/ to p!ese!'e le*&l !i*5ts eit5e! 8< &*!ee)ent :it5 t5e s#pplie! o! iss#in* &
;5ol"in* :!it/B
21& 'ty to miti%ate
Is !epl&ce)ent o! !ep&i! & c5e&pe! sol#tion t5&n &llo:in* t5e s<ste) to c!&s5 &n" cl&i)in* "&)&*esB
[2)21]
21( /e%al o0stacles to self +elp
9191 Is t5e so#!ce co"e &'&il&8leJ :ill t5e s#pplie! !ele&se it on !e&son&8le te!)sB
919 Is t5e so#!ce co"e 5el" in esc!o: &n" if so? 8< :5o)B
919$ Is &ccess #n"e! t5e esc!o: sc5e)e possi8le &n"? if so? :5&t &!e t5e t!i**e! e'ents fo! !ele&seB
919( A!e t5e!e cont!&ct#&l !est!ictions on )o"if<in* &n" c5&n*in* t5e soft:&!eB
919+ Is t5e st&t#to!< !i*5t to &"&pt & p!o*!&) :5e!e it is necess&!< fo! l&:f#l #se? incl#"in* e!!o! co!!ection?
e6cl#"e"B
919, C&n t5e )&inten&nce cont!&cto! !ef#se to s#ppo!t )o"ifie" p!o*!&)sB
9191 A!e t5e!e !est!ictions on &ccess 8< t5i!" p&!t< cont!&cto!s #n"e! confi"enti&lit< &n" ot5e! o8li*&tionsB
9192 =5&t &!e t5e conseD#ences of 8!e&c5 of !est!ictionsB
$
21) ,-clsionHlimitation of lia0ility clases
9291 A!e in"i!ectKconseD#enti&l losses e6cl#"e"B If so? t5e cl&i) )&< 8e li)ite" to t5e "i!ect cost of t5e !e)e"<
&n" :&ste" )&n&*e)ent ti)e
929 Is t5e!e & li&8ilit< c&pB
929$ A!e t5ese cl&#ses open to &tt&c> #n"e! t5e Unf&i! Cont!&ct Te!)s Act 1311B
[2)22]
! Isses for sppliers
$91 Is t5e!e & p!&ctic&l sol#tion to &'oi" potenti&l cl&i)sB
$9 Info!) c#sto)e!s Hp&st? e6istin* &n" potenti&lI of t5e co)p&n< polic< on t5e 7e&! 444 co)pli&nce st&t#s of
p!o"#cts? incl#"in* ti)esc&les
$9$ A!e ne: p!o"#cts 7e&! 444 co)pli&ntB
$9( =5o &!e potenti&l cl&i)&ntsB
$9+ =5&t is t5e siPe of potenti&l cl&i)sB
$9, Re'ie: :&!!&nties &n" ti)e !el&te" cl&#ses :5ic5 )&< cont&in &n o8li*&tion to !ep&i!K!epl&ce o! co)pens&te
&t s#pplie!/s e6pense &n" :5ic5 co#l" co'e! 7e&! 444 :o!>
$91 C5ec> se!'ice le'el &*!ee)ents in f&cilities )&n&*e)ent &n" ot5e! o#tso#!cin* cont!&cts fo! "&te !el&te"
se!'ice co))it)ents
$92 C5ec> fo! e6p!ess &n" i)plie" te!)s &s to "#!&8ilit< &n"Ko! life e6pect&nc< of p!o"#cts
$93 C5ec> if )&inten&nce cont!&cts incl#"e e6p!ess o! i)plie" o8li*&tions to pe!fo!) 7e&! 444 :o!>
$914 Do )&!>etin* )&te!i&l &n" p!o"#ct specific&tions incl#"e cl&i)s &n" !efe!ences to "&te !el&te" f#nctionsB
$911 Do cont!&cts 5&'e e6cl#sionKli)it&tion of li&8ilit< cl&#ses :5ic5 &!e !e&son&8le &n" li>el< to st&n" #p #n"e!
t5e Unf&i! Cont!&ct Te!)s Act 1311B
$91 C5ec> ins#!&nce co'e!&*e #n"e! p!ofession&l in"e)nit<? p!o"#cts li&8ilit< &n" "i!ecto!s &n" office! li&8ilit<
ins#!&nce
$91$ C5ec> cont!&ct te!)s fo! p!o'i"in* 7e&! 444 se!'ices
[2)2!]
$ @aintenance Contracts
(91 Does e!!o! co!!ection o8li*&tion e6ten" to 7e&! 444 co)pli&nceB
(9 A!e t5e!e e6p!ess o! i)plie" te!)s in !el&tion to ne: 'e!sions &n" #p"&tes of soft:&!e s#pplie" #n"e!
)&inten&nceB
(9$ Is t5e #se! #n"e! &n< o8li*&tion to #se ne: 'e!sion :it5in specifie" ti)e pe!io"B
(9( =5&t &!e )&inten&nce cont!&cto!/s o8li*&tions fo! ol" 'e!sionsB
(9+ Consi"e! t5e cont!&cto!/s !i*5t to #nil&te!&ll< te!)in&te )&inten&nce on notice
5 @er%ers> AcDisitions
+91 C5ec> :5et5e! &cD#isitions &*!ee)ents o'e! t5e l&st , <e&!s cont&in :&!!&nties !el&tin* to 7e&! 444
co)pli&nce
+9 Ens#!e "#e "ili*ence fo! &ll f#t#!e &cD#isitions incl#"es t5e 7e&! 444 st&t#s of p!o"#cts? inte!n&l s<ste)s
&n" c#sto)e! 8&se
+9$ Incl#"e e6p!ess 7e&! 444 co)pli&nce :&!!&nt< in f#t#!e &cD#isitions? %oint 'ent#!e &n" ot5e! 8#siness
&lli&nce &*!ee)ents
& Insrance
,91 Do c#!!ent ins#!&nce policies co'e! potenti&l li&8ilities &n" lossesB
,9 =ill !ene:&ls of policies e6cl#"e 7e&! 444 cl&i)sB
,9$ S5o#l" ins#!e!s 8e notifie" of potenti&l cl&i)sB
[2)2$]
1
T5is c5ec>list is not inten"e" to 8e &n e65&#sti'e list of &ll iss#es9 .o:e'e!? it is ill#st!&ti'e of t5e >e< le*&l iss#es :5ic5 s5o#l"
8e &""!esse" in !el&tion to )ost 7e&! 444 co)pli&nce p!o*!&))es to e'&l#&te t5e potenti&l le*&l !is>s &n" li&8ilities &!isin*
f!o) &n< non-co)pli&nt? o! potenti&ll< non-co)pli&nt? co)p#te! s<ste) o! p!o"#ct9

T5is )&< 8e e6p!essl< st&te" o! i)plie"? e* & s<ste) &cD#i!e" in 132+ to p!ocess pension policies :it5 t5e !eti!e)ent &*e &t ,+9
$
ConseD#ences )&< incl#"e te!)in&tion of licence &n" !et#!n of t5e soft:&!e9
[2)25]
*
'ISC P' 2000B1 A 'efinition of 7ear 2000 Conformity 4eDirements
1
6F, ',FI;I6I9;
7e&! 444 confo!)it< s5&ll )e&n t5&t neit5e! pe!fo!)&nce no! f#nction&lit< is &ffecte" 8< "&tes p!io! to? "#!in* &n"
&fte! t5e <e&! 4449
In p&!tic#l&!:
R#le 19 No '&l#e fo! c#!!ent "&te :ill c&#se &n< inte!!#ption in ope!&tion9
R#le 9 D&te-8&se" f#nction&lit< )#st 8e5&'e consistentl< fo! "&tes p!io! to? "#!in* &n" &fte! <e&! 4449
R#le $9 In &ll inte!f&ces &n" "&t& sto!&*e? t5e cent#!< in &n< "&te )#st 8e specifie" eit5e! e6plicitl< o!
8< #n&)8i*#o#s &l*o!it5)s o! infe!encin* !#les9
R#le (9 7e&! 444 )#st 8e !eco*nise" &s & le&p <e&!9
[2)2&]
A@P/IFICA6I9; 9F 6F, ',FI;I6I9; A;' 45/,S
:eneral ,-planation
P!o8le)s c&n &!ise f!o) so)e )e&ns of !ep!esentin* "&tes in co)p#te! eD#ip)ent &n" p!o"#cts &n" f!o) "&te-lo*ic
e)8e""e" in p#!c5&se" *oo"s o! se!'ices? &s t5e <e&! 444 &pp!o&c5es &n" "#!in* &n" &fte! t5&t <e&!9 As & !es#lt?
eD#ip)ent o! p!o"#cts? incl#"in* e)8e""e" cont!ol lo*ic? )&< f&il co)pletel<? )&lf#nction o! c&#se "&t& to 8e
co!!#pte"9
To &'oi" s#c5 p!o8le)s? o!*&nis&tions )#st c5ec>? &n" )o"if< if necess&!<? inte!n&ll< p!o"#ce" eD#ip)ent &n"
p!o"#cts &n" si)il&!l< c5ec> e6te!n&ll< s#pplie" eD#ip)ent &n" p!o"#cts :it5 t5ei! s#pplie!s9 T5e p#!pose of t5is
"oc#)ent is to &llo: s#c5 c5ec>s to 8e )&"e on & 8&sis of co))on #n"e!st&n"in*9
=5e!e c5ec>s &!e )&"e :it5 e6te!n&l s#pplie!s? c&!e s5o#l" 8e t&>en to "istin*#is5 8et:een cl&i)s of confo!)it< &n"
t5e &8ilit< to "e)onst!&te confo!)it<9
[2)2(]
4le 1
191 T5is !#le is so)eti)es >no:n &s general integrity9
19 If t5is !eD#i!e)ent is s&tisfie"? !oll-o'e! 8et:een &ll si*nific&nt ti)e "e)&!c&tions He* "&<s? )ont5s? <e&!s?
cent#!iesI :ill 8e pe!fo!)e" co!!ectl<9
19$ Current ate )e&ns to"&</s "&te &s >no:n to t5e eD#ip)ent o! p!o"#ct9
4le 2
91 T5is !#le is so)eti)es >no:n &s ate integrity9
9 T5is !#le )e&ns t5&t &ll eD#ip)ent &n" p!o"#cts )#st c&lc#l&te? )&nip#l&te &n" !ep!esent "&tes co!!ectl< fo!
t5e p#!poses fo! :5ic5 t5e< :e!e inten"e"9
9$ T5e )e&nin* of functionality incl#"es 8ot5 p!ocesses &n" t5e !es#lts of t5ose p!ocesses9
9( If "esi!e"? & !efe!ence point fo! "&te '&l#es &n" c&lc#l&tions )&< 8e &""e" 8< o!*&nis&tionsJ e* &s "efine" 8<
t5e G!e*o!i&n c&len"&!9
9+ No eD#ip)ent o! p!o"#ct s5&ll #se p&!tic#l&! "&te '&l#es fo! speci&l )e&nin*sJ e* ;33/ to si*nif< ;no en"
'&l#e/ o! ;en" of file/ o! ;44/ to )e&n ;not &pplic&8le/ o! ;8e*innin* of file/9
4le !
$91 T5is !#le is so)eti)es >no:n &s eBplicitCimplicit century9
$9 It co'e! t:o *ene!&l &pp!o&c5es:
H&I e-plicit representation of t+e year in dates: e* 8< #sin* fo#! "i*its o! 8< incl#"in* & cent#!<
in"ic&to!9 In t5is c&se? & !efe!ence )&< 8e inse!te" He* (-"i*it <e&!s &s &llo:e" 8< ISO st&n"&!"
2,41:1322I &n" it )&< 8e necess&!< to &llo: fo! e6ceptions :5e!e "o)&in-specific st&n"&!"s He*
st&n"&!"s !el&tin* to Elect!onic D&t& Inte!c5&n*e? A#to)&tic Telle! M&c5ines o! B&n>e!s
A#to)&te" Cle&!in* Se!'icesI s5o#l" 5&'e p!ece"ence9
H8I t+e se of inferencin% rles: e* t:o-"i*it <e&!s :it5 & '&l#e *!e&t t5&n +4 i)pl< 1366? t5ose :it5 &
'&l#e eD#&l to o! less t5&n +4 i)pl< 4669 R#les fo! cent#!< infe!encin* &s & :5ole )#st &ppl< to
&ll conte6ts in :5ic5 t5e "&te is #se"? &lt5o#*5 "iffe!ent infe!encin* !#les )&< &ppl< to "iffe!ent
"&te sets9
[2)2)]
:eneral ;otes
-o! R#les 1 &n" in p&!tic#l&!? o!*&nis&tions )&< :is5 to specif< &llo:&8le !&n*es fo! '&l#es of c#!!ent "&te &n" "&tes
to 8e )&nip#l&te"9 T5e !&n*es )&< !el&te to one o! )o!e of t5e fe&si8le life-sp&n of eD#ip)ent o! p!o"#cts o! t5e sp&n
of "&tes !eD#i!e" to 8e !ep!esente" 8< t5e o!*&nis&tion/s 8#siness p!ocesses9 Tests fo! specific&ll< c!itic&l "&tes )&<
&lso 8e &""e" He* fo! le&p <e&!s? en" of <e&!? etcI9 O!*&nis&tions )&< :is5 to &ppen" &""ition&l )&te!i&l in s#ppo!t of
loc&l !eD#i!e)ents9
=5e!e t5e te!) cent#!< is #se"? cle&! "istinction s5o#l" 8e )&"e 8et:een t5e ;'&l#e/ "enotin* t5e cent#!< He* 4t5I
&n" its !ep!esent&tion in "&tes9 He* 1366IJ si)il&!l<? 1st &n" 4669
DISC is p&!t of t5e B!itis5 St&n"&!"s Instit#tion
BSI? $23 C5is:ic> .i*5 Ro&"? Lon"on =( (AL
Tel: 4121 33, 3444
[2)2*]
1
T5is "oc#)ent is !ep!o"#ce" :it5 t5e >in" pe!)ission of t5e B!itis5 St&n"&!"s Instit#tion9 It &""!esses :5&t is co))onl< >no:n
&s 7e&! 444 confo!)it< H&lso so)eti)es >no:n &s cent#!< o! )illenni#) co)pli&nceI &n" p!o'i"es & "efinition of t5is
e6p!ession &n" !eD#i!e)ents t5&t )#st 8e s&tisfie" in eD#ip)ent &n" p!o"#cts :5ic5 #se "&tes &n" ti)es9
T5e "oc#)ent 5&s 8een p!ep&!e" 8< B!itis5 St&n"&!"s Instit#tion co))ittee BDDK1K-K$ in !esponse to "e)&n" f!o) UA
in"#st!<? co))e!ce &n" t5e p#8lic secto!9 It is t5e !es#lt of :o!> f!o) t5e follo:in* 8o"ies :5ose cont!i8#tions &!e *!&tef#ll<
&c>no:le"*e": BT? C&p Ge)ini? CCTA? Coope!s M L<8!&n"? .&l8e!st&) Eli&s? ICL? N&tion&l .e&lt5 Se!'ice? N&tion&l
=est)inste! B&n>9 BSI-DISC :o#l" &lso li>e to t5&n> t5e follo:in* o!*&nis&tions fo! t5ei! s#ppo!t &n" enco#!&*e)ent in t5e
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