Probook 650 G1
Probook 650 G1
Probook 650 G1
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iv
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 9
Display ................................................................................................................................................................... 9
Buttons and fingerprint reader (select models only) ......................................................................................... 11
Keys ...................................................................................................................................................................... 13
Lights ................................................................................................................................................................... 15
TouchPad ............................................................................................................................................................. 17
Front ..................................................................................................................................................................... 18
Left side ............................................................................................................................................................... 19
Right side ............................................................................................................................................................. 21
Rear (select models only) .................................................................................................................................... 22
Bottom ................................................................................................................................................................. 23
3 Illustrated parts catalog .............................................................................................................................. 25
Service tag ........................................................................................................................................................... 25
Computer major components ............................................................................................................................. 27
Display assembly subcomponents ..................................................................................................................... 43
Cables ................................................................................................................................................................... 45
Plastics Kit ........................................................................................................................................................... 46
Mass storage devices .......................................................................................................................................... 47
Miscellaneous parts ............................................................................................................................................. 49
4 Removal and replacement procedures preliminary requirements .................................................................... 51
Tools required ...................................................................................................................................................... 51
Service considerations ........................................................................................................................................ 51
Plastic parts ....................................................................................................................................... 51
Cables and connectors ...................................................................................................................... 52
Drive handling ................................................................................................................................... 52
Grounding guidelines ........................................................................................................................................... 52
Electrostatic discharge damage ....................................................................................................... 52
Packaging and transporting guidelines ......................................................................... 54
Workstation guidelines ................................................................................ 54
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 56
Component replacement procedures ................................................................................................................. 56
Battery ............................................................................................................................................... 56
Service cover ..................................................................................................................................... 57
Hard drive .......................................................................................................................................... 58
Modem module (select models only) ............................................................................................... 61
Primary memory module .................................................................................................................. 62
Expansion memory module .............................................................................................................. 64
WWAN module (select models only) ................................................................................................. 65
WLAN module .................................................................................................................................... 67
Optical drive ...................................................................................................................................... 69
Solid-state drive ................................................................................................................................ 70
Keyboard ........................................................................................................................................... 72
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 79
Fan and heat sink assembly ................................................................................................................................ 79
Base enclosure ..................................................................................................................................................... 82
USB board ............................................................................................................................................................ 85
Power button board ............................................................................................................................................. 86
Fingerprint reader board ..................................................................................................................................... 87
Smart card reader ................................................................................................................................................ 88
System board ....................................................................................................................................................... 89
Speakers .............................................................................................................................................................. 95
Function button board ......................................................................................................................................... 96
Processor ............................................................................................................................................................. 98
TouchPad ........................................................................................................................................................... 100
Power connector cable ...................................................................................................................................... 101
RTC battery ........................................................................................................................................................ 103
Display assembly ............................................................................................................................................... 104
7 Computer Setup (BIOS), TPM, and HP Sure Start Windows 10 ....................................................................... 109
Using Computer Setup ....................................................................................................................................... 109
Starting Computer Setup ................................................................................................................ 109
Navigating and selecting in Computer Setup ................................................................................. 110
Restoring factory settings in Computer Setup ............................................................................... 110
Updating the BIOS ........................................................................................................................... 111
Determining the BIOS ................................................................................................... 111
Downloading a BIOS update ......................................................................................... 111
Changing the boot order using the f9 prompt ................................................................................ 112
TPM BIOS settings (select products only) ......................................................................................................... 113
Using HP Sure Start (select products only) ....................................................................................................... 113
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Product description
Category
Description
Product Name
Processors
Intel Core i7-4802MQ 2.70-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad
core, 47 W)
Intel Core i7-4712MQ 2.30-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core,
37 W)
Intel Core i7-4702MQ 2.20-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core,
37 W)
Intel Core i7-4610M 3.0-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 4.0MB L3 cache, dual core, 37 W)
Intel Dual Core i7-4600M 2.90-GHz processor (up to 3.6-GHz), 4.0-MB, (1600-MHz FSB,
4.0-MB L3 cache, 37W)
Intel Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 3.0MB L3 cache, dual core, 37 W)
Intel Dual Core i5-4330M 2.80-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
Intel Dual Core i5-4300M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
Intel Core i5-4310M 2.70-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 3.0MB L3 cache, dual core, 37 W)
Intel Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0MB L3 cache, dual core, 37 W)
Intel Dual Core i5-4200M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
Intel Core i3-4110M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core,
37 W)
Intel Dual Core i3-4100M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
Intel Dual Core i3-4000M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
AMD Quad Core A10-5750M with Radeon HD 8650G Graphics (3.5 GHz/2.5 GHz; 4.0-MB
L2 cache, 35W)
AMD Quad Core A10-4600M with Radeon HD 7660G Graphics (3.2 GHz/2.3 GHz; 4.0-MB
L2 cache, 35W)
AMD Quad Core A8-5550M with Radeon HD 8550G Graphics (3.1 GHz/2.1 GHz; 4.0-MB
L2 cache, 35W)
AMD Quad Core A8-4500M with Radeon HD 7640G Graphics (2.8 GHz/1.9 GHz; 4.0-MB
L2 cache, 35W)
AMD Quad Core A6-5350M with Radeon HD 8450G Graphics (3.5 GHz/2.9 GHz; 4.0-MB
L2 cache, 35W)
Category
Description
Processors (continued)
AMD Quad Core A6-4400M with Radeon HD 7520G Graphics (3.2 GHz/2.7 GHz; 4.0-MB
L2 cache, 35W)
AMD Quad Core A4-5150M with Radeon HD 8350G Graphics (3.3 GHz/2.7 GHz; 4.0-MB
L2 cache, 35W)
AMD Quad Core A4-4300M with Radeon HD 7420G Graphics (3.0 GHz/2.5 GHz; 4.0-MB
L2 cache, 35W)
Chipset
Graphics
Switchable graphics:
14.0-in. full high-definition (FHD) AG UWA, SVA (19201080 resolution, 300 nits, 72%
CG, 1.3-mm + PSR slim design eDP panel) with camera and WWAN
14.0-in. full high-definition (FHD) AG UWA, SVA (19201080 resolution, 300 nits, 72%
CG, 1.3-mm + PSR slim design eDP panel) with WWAN
14.0-in. full high-definition (FHD) AG UWA, SVA (19201080 resolution, 300 nits, 72%
CG, 1.3-mm + PSR slim design eDP panel) with WWAN
14.0-in. full high-definition (FHD) AG UWA, SVA (19201080 resolution, 300 nits, 72%
CG, 1.3-mm + PSR slim design eDP panel)
14.0-in. HD AG SVA (16001900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP
panel) with camera and WWAN
14.0-in. HD AG SVA (16001900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP
panel) with WWAN
14.0-in. HD AG SVA (16001900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP
panel) with camera
14.0-in. HD AG SVA (16001900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP
panel)
14.0-in. HD AG SVA (1366768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP
panel) with camera and WWAN
14.0-in. HD AG SVA (1366768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP
panel) with WWAN
14.0-in. HD AG SVA (1366768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP
panel) with camera
14.0-in. HD AG SVA (1366768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP
panel)
15.6-in., full high-definition (FHD), AntiGlare (AG) SVA (19201080 resolution, 300 nits,
60% CG, 1.2-mm slim design eDP panel) with camera and WWAN
Category
Description
Panel (continued)
15.6-in. FHD AG SVA (19201080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP
panel) with WWAN
15.6-in. FHD AG SVA (19201080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP
panel) with camera
15.6-in. FHD AG SVA (19201080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP
panel)
15.6-in. (1366768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) with
camera and WWAN
15.6-in. (1366768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) with
WWAN
15.6-in. (1366768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) with
camera
15.6-in. HD AG SVA (1366768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP
panel)
Flash cache
Hard drive
Support for 6.35-cm (2.5-in.) hard drives in 7.0-mm (.28-in.) and 9.5-mm (.37-in.) thickness
Support for Serial ATA
Support for 3D DriveGuard hard drive protection
Support toolless removal
Category
Description
500-GB, 5400-rpm, 7.0-mm, FIPS (not available on computer models equipped with the
Windows 8, Windows 7, or Windows 8 downgrade operating systems)
Upgrade drive
DVD-ROM Drive
Support for 6.35-cm (2.5-in.) 750-GB, 7200-rpm SATA hard drive in 7.0-mm (.28-in.) and 9.5mm (.37-in.) thicknesses
Support for the following 6.35-cm (2.5-in.) SATA III solid-state drives:
256-GB SED solid-state drive (not available on computer models equipped with the
Windows 8, Windows 7, or Windows 8 downgrade operating systems)
Stereo speakers
Dual array microphone (select models only)
HD Audio with DTS Studio sound
DTS sound+
Integrated HD 720p webcam (fixed [no tilt], activity LED, 1280720 by 30 frames per second)
Support for no webcam option
Ethernet
Intel I218-LM 10/100/1000 Ethernet, with Intel I218-LM Gigabit Network Connection (select
models only)
Realtek RTL8151GH-CG 10/100/1000 Ethernet (select models only)
Support for Power Optimizer
Intel Stable Image Platform Program (SIPP)
Wireless
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
Category
Description
Wireless (continued)
Integrated wireless wide area network (WWAN) options by way of wireless module (select
models only)
Two WWAN antennas built into display assembly
Security provided by subscriber identify module (SIM), slot located in battery bay
Support for the following WWAN formats:
Digital Media Reader Slot with push-push technology. Reads data from and writes data to
digital memory cards such as Secure Digital (SD).
Ports
AC adapter, HP Smart
Battery (secondary)
DisplayPort 1.2
Docking
RJ-45 (Ethernet)
USB 3.0 (3 or 4)
VGA (Dsub 15 pin) supporting: 19201200 external resolution @ 75 Hz, hot plug
and unplug and autodetection for correct output to wide-aspect vs. standard
aspect video
Keyboard/pointing devices
On/off button
Category
Description
Keyboard/pointing devices
(continued)
Power requirements
2-finger scrolling
Security
Operating system
Preinstalled:
Win 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image
Win 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit Image
Category
Description
Preinstalled:
Windows 8 Professional 64-bit DPK with Windows 7 Professional 64-bit Image (not
supported in the People's Republic of China)
FreeDOS 2.0
SuSE Linux Enterprise (SLED 11) Service Pack 2, 64-bit (not available on computer
models equipped with WWAN capability or Blu-ray ROM DVDRW SuperMulti DoubleLayer Drive
Restore media:
DRDVD Windows 10 (available with any Windows 10 operating system, required with
any Windows 10 downgrade operating system)
DRDVD Windows 8.1 (available with any Windows 8 localization, required for any
Windows 8.1 Professional downgrade operating system)
DRDVD Windows 8 (available with any Windows 8 localization, required for any
Windows 8 Professional downgrade operating system)
SRDVD SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit (available with FreeDOS
and SuSE Linux)
Restore media-OSDVD:
Windows 8.1 64-bit (available only and required with Windows 8 Downgrade OS except
ASIA and the People's Republic of China)
Category
Description
Restore media-OSDVD:
Windows 8 Professional 64-bit (available only and required with Windows 8 downgrade
operating systems)
Certified:
Microsoft WHQL
Web-only support:
Serviceability
AC adapter
Battery (system)
Hard drive
Keyboard
Optical drive
solid-state drive
WLAN module
WWAN module
Display
NOTE:
Your computer may look slightly different from the illustration in this section.
Component
Description
(1)
(2)
(3)
Record sound.
(4)
Webcam light
(5)
Webcam
Display
Component
Description
(6)
Turns off the display or initiates Sleep if the display is closed while
the power is on.
10
Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
Your computer may look slightly different from the illustration in this section.
Component
(1)
Description
Power button
Speakers (2)
Produce sound.
11
Component
12
Description
(3)
Wireless button
(4)
(5)
Keys
NOTE:
Component
Description
(1)
esc key
(2)
fn key
(3)
Windows button
(4)
Function keys
(5)
(6)
(7)
num lk key
Keys
13
Component
Description
(1)
esc key
(2)
fn key
(3)
Windows button
14
(4)
Function keys
(5)
num lk key
(6)
Lights
NOTE:
Component
(1)
Description
Power light
(2)
(3)
TouchPad light
(4)
(5)
(6)
Wireless light
(7)
Mute light
Lights
15
Component
(1)
(2)
Power light
(3)
(4)
Wireless light
(5)
16
Description
Mute light
(6)
(7)
TouchPad light
TouchPad
Component
Description
(1)
(2)
(3)
(4)
(5)
(6)
TouchPad zone
(7)
TouchPad
17
Front
Component
(1)
(2)
(3)
(4)
18
Description
Wireless light
Power light
AC adapter/Battery light
Left side
NOTE:
Component
Description
(1)
Power connector
Connects an AC adapter.
(2)
(3)
(4)
(5)
(6)
The upgrade bay can hold either a hard drive or an optical drive
that reads and writes (select models only) to an optical disc. It
can also hold a weight saver option.
(7)
(8)
Component
(1)
Description
Power connector
Connects an AC adapter.
Left side
19
Component
(2)
20
Description
RJ-45 (network) jack/lights (2)
(3)
(4)
(5)
(6)
The upgrade bay can hold either a hard drive or an optical drive
that reads and writes (select models only) to an optical disc. It
can also hold a weight saver option.
(7)
(8)
Right side
NOTE:
Your computer may look slightly different from the illustration in this section.
Component
(1)
Description
Audio-out (headphone) jack/Audio-in.
(microphone) jack
(2)
(3)
Dual-Mode DisplayPort
(4)
(5)
Vents (2)
(6)
Right side
21
Component
22
Description
(1)
(2)
Serial port
Bottom
Component
(1)
Description
Service cover
(2)
(3)
SIM slot
(4)
Docking connector
(5)
(6)
(7)
Battery bay
(8)
Vents (4)
Bottom
23
Component
Description
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
24
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
Item
Description
Function
(1)
Product name
(2)
Serial number
(3)
Service tag
25
26
Item
Description
Function
(4)
Warranty period
(5)
Model description
27
Item
Component
(1)
Display panel:
739998-001
739997-001
14-in., HD WLED
747751-001
747752-001
747753-001
Display Panel Support Kit (includes LCD back cover and wireless antennas and transceivers):
For use on models equipped with a 15.6-in. display assembly
738691-001
738680-001
(2)
(3)
28
738697-A41
738697-201
738697-261
738697-DB1
738697-FL1
738697-081
738697-051
738697-041
738697-151
738697-211
738697-DD1
738697-D61
738697-BB1
738697-061
738697-291
738697-161
738697-B31
738697-FP1
738697-091
738697-131
738697-271
738697-251
Item
Component
738697-171
738697-BA1
738697-AD1
738697-071
738697-B71
738697-BG1
738697-AB1
738697-281
738697-141
738697-541
738697-031
738697-001
Backlit keyboard for 15.6-in. models (includes backlight and keyboard cables):
For use on Belgium
787801-A41
787801-201
787801-261
787801-DB1
787801-FL1
787801-081
787801-051
787801-041
787801-151
787801-211
787801-DD1
787801-D61
787801-BB1
787801-061
787801-291
787801-161
787801-B31
787801-FP1
787801-091
787801-131
787801-271
29
Item
Component
787801-251
787801-171
787801-BA1
787801-AD1
787801-071
787801-B71
787801-BG1
787801-AB1
787801-281
787801-141
787801-031
787801-001
30
738696-A41
738696-201
738696-261
738696-DB1
738696-FL1
738696-081
738696-051
738696-041
738696-151
738696-211
738696-DD1
738696-D61
738696-BB1
738696-061
738696-291
738696-161
738696-B31
738696-FP1
738696-091
738696-131
738696-271
Item
Component
738696-251
738696-171
738696-BA1
738696-AD1
738696-071
738696-B71
738696-BG1
738696-AB1
738696-281
738696-141
738696-541
738696-031
738696-001
Keyboard for 14-in. models with pointing stick (includes keyboard cable and pointing stick cable):
For use on Belgium
738688-A41
738688-201
738688-261
738688-DB1
738688-FL1
738688-081
738688-051
738688-041
738688-151
738688-211
738688-DD1
738688-D61
738688-BB1
738688-061
738688-291
738688-161
738688-B31
738688-FP1
738688-091
738688-131
31
Item
Component
738688-271
738688-251
738688-171
738688-BA1
738688-AD1
738688-071
738688-B71
738688-BG1
738688-AB1
738688-281
738688-141
738688-541
738688-031
738688-001
Backlit keyboard for 14-in. models (includes backlight and keyboard cables):
32
787294-A41
787294-201
787294-261
787294-DB1
787294-FL1
787294-081
787294-051
787294-041
787294-151
787294-211
787294-DD1
787294-D61
787294-BB1
787294-061
787294-291
787294-161
787294-B31
787294-FP1
787294-091
Item
Component
787294-131
787294-271
787294-251
787294-171
787294-BA1
787294-AD1
787294-071
787294-B71
787294-BG1
787294-AB1
787294-281
787294-141
787294-031
787294-001
738687-A41
738687-261
738687-DB1
738687-FL1
738687-081
738687-051
738687-041
738687-151
738687-211
738687-DD1
738687-D61
738687-BB1
738687-061
738687-291
738687-161
738687-B31
738687-FP1
738687-091
738687-131
33
Item
(4)
(5)
(6)
34
Component
738687-271
738687-251
738687-171
738687-BA1
738687-AD1
738687-071
738687-B71
738687-BG1
738687-AB1
738687-281
738687-141
738687-541
738687-031
738687-001
804089-001
738694-001
738683-001
Top cover:
Top cover and 2-button TouchPad for HP ProBook 655 G1 models
745889-001
745890-001
Top cover and 2-button TouchPad for HP ProBook 655 G1 models equipped with a
backlit keyboard
805782-001
738708-001
738709-001
Top cover and 2-button TouchPad for HP ProBook 650 G1 models equipped with a
backlit keyboard
805787-001
Top cover and 2-button TouchPad for models equipped with a 14-in. display assembly
738405-001
Top cover and 4-button TouchPad for models equipped with a 14-in. display assembly
738406-001
Top cover and 2-button TouchPad for models equipped with a 14-in. display assembly
and a backlit keyboard
805783-001
748958-001
Smart Card reader for models equipped with a 2-button TouchPad and a 14-in.
display assembly
738398-001
Item
(7)
Component
Smart Card reader for models equipped with a 4-button TouchPad and a 14-in.
display assembly
744005-001
738701-001
738399-001
(8)
738404-001
(9)
738401-001
738703-001
(10)
Smart card reader shield (select models only, included with smart card reader)
(11)
(12)
(13)
(14)
(15)
738394-001
738710-001
738711-001
TouchPad with 4 buttons for use on computer models with equipped with a 14.0-in.
display assembly
738408-001
TouchPad with 2 buttons for use on computer models with equipped with a 14.0-in.
display assembly
738407-001
Top cover and 2-button TouchPad for models equipped with a 14-in. display assembly
738405-001
Top cover and 4-button TouchPad for models equipped with a 14-in. display assembly
738406-001
Audio/USB board
For use on ProBook 655 G1 models equipped with a 15.6-in. display assembly
745891-001
For use on ProBook 650 G1 models equipped with a 15.6-in. display assembly
738702-001
738400-001
723524-001
Intel Core i7-4712MQ 2.30-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core,
37 W)
773213-001
Intel Core i7-4702MQ 2.20-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core,
37 W)
723522-001
Intel Core i7-4610M 3.0-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 4.0-MB
L3 cache, dual core, 37 W)
765141-001
737330-001
Intel Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 3.0-MB
L3 cache, dual core, 37 W)
765142-001
738201-001
35
Item
36
Component
Intel Core i5-4310M 2.70-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 3.0-MB
L3 cache, dual core, 37 W)
765143-001
738309-001
Intel Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-MB
L3 cache, dual core, 37 W)
768420-001
737328-001
Intel Core i3-4110M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 37 W)
768744-001
737474-001
737327-001
737326-001
AMD A10-5750M with Radeon HD 8650G Graphics (quad-core; 3.5 GHz/2.5 GHz; 35W, 4 MB
L2 cache)
713548-001
AMD A10-4600M with Radeon HD 7660G Graphics (quad-core; 3.2 GHz/2.3 GHz; 35W; 4 MB
L2 cache)
683046-001
AMD A8-4500M with Radeon HD 7640G Graphics (quad-core; 2.8 GHz/1.9 GHz; 35W; 4 MB
L2 cache)
683048-001
AMD A6-4400M with Radeon HD 7520G Graphics (dual-core; 3.2 GHz/2.7 GHz; 35W; 1 MB
L2 cache)
683047-001
AMD A6-5350M with Radeon HD 8450G Graphics (dual-core; 3.5 GHz/2.9 GHz; 35W; 1 MB
L2 cache)
713550-001
AMD A4-4300M with Radeon HD 7420G Graphics (dual-core; 3.0 GHz/2.5 GHz; 35W; 1 MB
L2 cache)
685990-001
AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz; 35W; 1 MB
L2 cache)
713549-001
713551-001
(16)
Optical drive connector board (for use only on computer models equipped with a 15.6-in.
display assembly)
738704-001
(17)
System board (includes battery connector bracket and replacement thermal material):
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics
subsystem with discrete memory, a 15.6-in. display assembly, a backlit keyboard, and the
Windows 10 or Windows 8 Professional operating system
801636-601
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics
subsystem with discrete memory, a 15.6-in. display assembly, a backlit keyboard, and the
Windows 10 or Windows 8 Standard operating system
801636-501
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics
subsystem with discrete memory, a 15.6-in. display assembly, a backlit keyboard, and a
non-Windows operating system
801636-001
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics
subsystem with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and the
Windows 10 or Windows 8 Professional operating system
801635-601
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics
subsystem with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and the
Windows 10 or Windows 8 Standard operating system
801635-501
Item
Component
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics
subsystem with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and a nonWindows operating system
801635-001
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics
subsystem with discrete memory, a 15.6-in. display assembly, a backlit keyboard, and the
Windows 10 or Windows 8 Professional operating system
801634-601
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics
subsystem with discrete memory, a 15.6-in. display assembly, a backlit keyboard, and the
Windows 10 or Windows 8 Standard operating system
801634-501
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics
subsystem with discrete memory, a 15.6-in. display assembly, a backlit keyboard, and a
non-Windows operating system
801634-001
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics
subsystem with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and the
Windows 10 or Windows 8 Professional operating system
801633-601
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics
subsystem with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and the
Windows 10 or Windows 8 Standard operating system
801633-501
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics
subsystem with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and a nonWindows operating system
801633-001
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics
subsystem with discrete memory, a 14.0-in. display assembly, a backlit keyboard, and the
Windows 10 or Windows 8 Professional operating system
803850-601
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics
subsystem with discrete memory, a 14.0-in. display assembly, a backlit keyboard, and the
Windows 10 or Windows 8 Standard operating system
803850-501
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics
subsystem with discrete memory, a 14.0-in. display assembly, a backlit keyboard, and a
non-Windows operating system
803850-001
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics
subsystem with UMA memory, a 14.0-in. display assembly, a backlit keyboard, and the
Windows 10 or Windows 8 Professional operating system
803848-601
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics
subsystem with UMA memory, a 14.0-in. display assembly, a backlit keyboard, and the
Windows 10 or Windows 8 Standard operating system
803848-501
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics
subsystem with UMA memory, a 14.0-in. display assembly, a backlit keyboard, and a nonWindows operating system
803848-001
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics
subsystem with discrete memory, a 14.0-in. display assembly, a backlit keyboard, and the
Windows 10 or Windows 8 Professional operating system
803849-601
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics
subsystem with discrete memory, a 14.0-in. display assembly, a backlit keyboard, and the
Windows 10 or Windows 8 Standard operating system
803849-501
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics
subsystem with discrete memory, a 14.0-in. display assembly, a backlit keyboard, and a
non-Windows operating system
803849-001
37
Item
38
Component
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics
subsystem with UMA memory, a 14.0-in. display assembly, a backlit keyboard, and the
Windows 10 or Windows 8 Professional operating system
803847-601
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics
subsystem with UMA memory, a 14.0-in. display assembly, a backlit keyboard, and the
Windows 10 or Windows 8 Standard operating system
803847-501
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics
subsystem with UMA memory, a 14.0-in. display assembly, a backlit keyboard, and a nonWindows operating system
803847-001
System board for 14-in. computer models equipped with shared memory and a nonWindows operating system with WWAN capability (includes replacement thermal material)
744007-001
System board for 14-in. computer models equipped with shared memory and the
Windows 10 or Windows 8 Standard operating system with WWAN capability (includes
replacement thermal material)
744007-501
System board for 14-in. computer models equipped with shared memory and the
Windows 10 or Windows 8 Professional operating system with WWAN capability (includes
replacement thermal material)
744007-601
System board for 14-in. computer models equipped with discrete memory
and WWAN capability (includes replacement thermal material)
744008-001
System board for 14-in. computer models equipped with discrete memory and the
Windows 10 or Windows 8 Standard operating system with WWAN capability (includes
replacement thermal material)
744008-501
System board for 14-in. computer models equipped with discrete memory and the
Windows 10 or Windows 8 Professional operating system with WWAN capability (includes
replacement thermal material)
744008-601
System board for 14-in. computer models equipped with discrete memory,
WWAN capability (includes replacement thermal material)
744009-001
System board for 14-in. computer models equipped with discrete memory and the
Windows 10 or Windows 8 Standard operating system with WWAN capability (includes
replacement thermal material)
744009-501
System board for 14-in. computer models equipped with shared memory and the
Windows 10 or Windows 8 Professional operating system with WWAN capability (includes
replacement thermal material)
744009-601
System board for 14-in. computer models equipped with discrete memory
and WWAN capability (includes replacement thermal material)
744010-001
System board for 14-in. computer models equipped with discrete memory and the
Windows 10 or Windows 8 Standard operating system with WWAN capability (includes
replacement thermal material)
744010-501
System board for 14-in. computer models equipped with shared memory and the
Windows 10 or Windows 8 Professional operating system with WWAN capability (includes
replacement thermal material)
744010-601
System board for 15.6-in. computer models equipped with shared memory,
WWAN capability, and a modem (includes replacement thermal material)
744016-001
System board for 15.6-in. computer models equipped with shared memory and the
Windows 10 or Windows 8 Standard operating system with WWAN capability and a modem
(includes replacement thermal material)
744016-501
Item
Component
System board for 15.6-in. computer models equipped with shared memory and the
Windows 10 or Windows 8 Professional operating system with WWAN capability and a
modem (includes replacement thermal material)
744016-601
System board for 15.6-in. computer models equipped with discrete memory with
WWAN capability and a modem (includes replacement thermal material)
744018-001
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 10 or Windows 8 Standard operating system with WWAN capability and a modem
(includes replacement thermal material)
744018-501
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 10 or Windows 8 Professional operating system with WWAN capability and a
modem (includes replacement thermal material)
744018-601
System board for 15.6-in. computer models equipped with shared memory,
WWAN capability and a modem (includes replacement thermal material)
744020-001
System board for 15.6-in. computer models equipped with shared memory and the
Windows 10 or Windows 8 Standard operating system with WWAN capability and a modem
(includes replacement thermal material)
744020-501
System board for 15.6-in. computer models equipped with shared memory and the
Windows 10 or Windows 8 Professional operating system with WWAN capability and a
modem (includes replacement thermal material)
744020-601
System board for 15.6-in. computer models equipped with discrete memory,
WWAN capability and a modem (includes replacement thermal material)
744022-001
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 10 or Windows 8 Standard operating system with WWAN capability and a modem
(includes replacement thermal material)
744022-501
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 10 or Windows 8 Professional operating system with WWAN capability and a
modem (includes replacement thermal material)
744022-601
For use only 14-in. computer models equipped with an Intel Quad Core processor with
WWAN capability
745883-001
For use only on 14-in. computer models equipped with shared memory and the Windows 10
or Windows 8 Standard operating system with WWAN capability
745883-501
For use only on 14-in. computer models equipped with shared memory and the Windows 10
or Windows 8 Professional operating system with WWAN capability
745883-601
For use only 14-in. computer models equipped with shared memory without
WWAN capability
745884-001
For use only on 14-in. computer models equipped with shared memory and the Windows 10
or Windows 8 Standard operating system without WWAN capability
745884-501
For use only on 14-in. computer models equipped with shared memory, the Windows 10 or
Windows 8 Professional operating system without WWAN capability
745884-601
For use only on 15.6-in. computer models equipped with shared memory
and WWAN capability
745887-001
For use only on 15.6-in. computer models equipped with shared memory and the
Windows 10 or Windows 8 Standard operating system and WWAN capability
745887-501
For use only on 15.6-in. computer models equipped with shared memory and the
Windows 10 or Windows 8 Professional operating system with WWAN capability
745887-601
39
Item
(18)
Component
For use only on 15.6-in. computer models equipped with shared memory without
WWAN capability
745888-001
For use only on 15.6-in. computer models equipped with shared memory and the
Windows 10 or Windows 8 Standard operating system without WWAN capability
745888-501
For use only on 15.6-in. computer models equipped with shared memory and the
Windows 10 or Windows 8 Professional operating system without WWAN capability
745888-601
749959-001
739999-001
744820-001
749958-001
744822-001
740001-001
DVD-ROM Drive
749957-001
744821-001
740000-001
Fan
738685-001
(20)
Heat sink for computer models with Intel UMA graphics memory
738686-001
(22)
738393-001
(21)
Monitor connector cable: included in the Cable Kit, spare part numbers 745892-001 (for use only on computer models
equipped with an AMD processor) and 744013-001 (for use only on computer models equipped with an Intel processor).
(23)
Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover):
738681-001
738692-001
(24)
RJ-45 cable: included in the Cable Kit, spare part numbers 745892-001 (for use only on computer models equipped with
an AMD processor) and 744013-001 (for use only on computer models equipped with an Intel processor).
(25)
(26)
(27)
40
628824-001
723895-001
704030-001
704031-001
WLAN module:
Qualcomm Atheros AR9485 802.11b/g/n 11 WiFi Adapter
675794-001
Intel Dual Band Wireless-AC 7265 802.11 ac 22 WiFi + BT 4.0 Combo Adapter for use only
in Brazil
712639-201
695915-001
Item
(28)
Component
670292-001
690019-001
717381-001
710661-001
730668-001
747832-001
778192-001
778186-001
778191-001
750-GB, 7200-rpm, 9.5-mm hard drive for use only on computer models equipped with a
14.0-in. display assembly
686850-001
500-GB, 7200-rpm, 9.5-mm hard drive for use only on computer models equipped with a
14.0-in. display assembly
778189-001
703268-001
500-GB, 7200-rpm, 7.0-mm hard drive for use only on computer models equipped with a
14.0-in. display assembly
703267-001
812618-001
634862-001
766644-001
703267-001
683801-001
500-GB, 7200-rpm, 7.0-mm, SED hard drive for use only on computer models equipped
with a 14.0-in. display assembly
703268-001
500-GB, 7200-rpm, 7.0-mm High Star Jaguar C7 locked hard drive for use only on computer
models equipped with a 15.6-in. display assembly
817631-001
500-GB, 5400-rpm, 9.5-mm hard drive for use only on computer models equipped with a
15.6-in. display assembly
778188-001
730946-001
500-GB, 5400-rpm, 7.0-mm Seagate locked hard drive for use only on computer models
equipped with a 15.6-in. display assembly
835495-001
603783-001
320-GB, 7200-rpm, 7.0-mm Western Digital locked hard drive for use only on computer
models equipped with a 14.0-in. display assembly
791123-001
41
Item
Component
320-GB, 7200-rpm, 7.0-mm Toshiba locked hard drive for use only on computer models
equipped with a 14.0-in. display assembly
794699-001
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws)
738395-001
(29)
651948-001
(30)
Battery:
(31)
42
718757-001
718756-001
718755-001
718754-001
Service cover
Service cover for use on computer models equipped with a 15.6-in. display assembly
738693-001
Service cover for use on computer models equipped with a 15.6-in. display assembly
and which meet regional configure to order (RCTO) specifications
748358-001
Service cover for use on computer models equipped with a 14-in. display assembly
738682-001
Service cover for use on computer models equipped with a 14-in. display assembly
and which meet regional configure to order (RCTO) specifications
748357-001
738403-001
Item
Component
(1)
Display bezel:
(2)
For use only on computer models equipped with an AMD processor and a 15.6-in.
display assembly
745893-001
For use only on computer models equipped with an AMD processor and a 14.0-in.
display assembly
738712-001
For use only on computer models equipped with an Intel processor and a 15.6-in.
display assembly
738690-001
For use only on computer models equipped with an Intel processor and a 14.0-in.
display assembly
738679-001
738409-001
738397-001
43
Item
Component
(3)
Display panel:
15.6-in., FHD, SVA, AntiGlare, slim display panel for use only on computer models equipped
with an AMD processor
749610-001
15.6-in., FHD, SVA, AntiGlare, slim display panel for use only on computer models equipped
with an Intel processor
739998-001
15.6-in., FHD, SVA, AntiGlare, flat display panel for use only on computer models equipped
with an AMD processor
749609-001
15.6-in., FHD, SVA, AntiGlare, flat display panel for use only on computer models equipped
with an Intel processor
739997-001
747753-001
747752-001
747751-001
Display Panel Support Kit (includes LCD back cover and wireless antennas and transceivers):
(4)
(5)
(6)
44
738691-001
738680-001
Display Hinge Kit (includes left and right hinges and display panel cable bracket)
For 15.6-in. computer models
738699-001
738396-001
738695-001
738684-001
Display back cover: included in the Display Panel Support Kit (includes wireless antenna cables and transceivers):
For use on computer models equipped with a 15.6-in. display assembly
738691-001
738680-001
Cables
Item
Component
(1)
(2)
Cable Kit (includes the RJ-45 (network) cable, monitor connector cable, and replacement thermal material for the models
listed below):
For use on HP ProBook 650 G1 computer models equipped with a 15.6-in. display assembly
744013-001
For use on HP ProBook 655 G1 computer models equipped with a 15.6-in. display assembly
745892-001
738684-001
Cables
45
Plastics Kit
Item
Component
46
738402-001
738706-001
(1)
Fingerprint bracket
(2)
(3)
WLAN bracket
(4)
(5)
(6)
Item
Component
(1)
Solid-state drive:
763530-001
806235-001
806234-001
749955-001
180-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 14.0in. display assembly)
749286-001
128-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 15.6in. display assembly)
749954-001
128-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 14.0in. display assembly in all countries and regions except Brazil)
749284-001
128-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 14.0in. display assembly only in Brazil)
749285-001
829939-001
47
Item
(2)
Component
256-GB, SM841 Samsung locked solid-state drive supporting Opal2 (for use only on
computer models equipped with a 15.6-in. display assembly)
834423-001
256-GB, SM841 Samsung locked solid-state drive supporting Opal2 (for use only on
computer models equipped with a 14.0-in. display assembly)
834422-001
180-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 15.6in. display assembly)
749262-001
180-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 14.0in. display assembly)
749278-001
128-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 15.6in. display assembly)
749261-001
128-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 14.0in. display assembly in all countries and regions except Brazil
749277-001
128-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 14.0in. display assembly in Brazil)
749280-001
738395-001
(3)
778192-001
778186-001
778191-001
750-GB, 7200-rpm, 9.5-mm hard drive for use only on computer models equipped with a
14.0-in. display assembly
686850-001
500-GB, 7200-rpm, 9.5-mm hard drive for use only on computer models equipped with a
14.0-in. display assembly
778189-001
703268-001
500-GB, 7200-rpm, 7.0-mm hard drive for use only on computer models equipped with a
14.0-in. display assembly
703267-001
812618-001
634862-001
48
1.0-TB, 7200-rpm, 9.5-mm hard drive for use only on computer models equipped with a
14.0-in. display assembly
766644-001
703267-001
683801-001
500-GB, 7200-rpm, 7.0-mm, SED hard drive for use only on computer models equipped
with a 14.0-in. display assembly
703268-001
Item
(4)
Component
500-GB, 7200-rpm, 7.0-mm High Star Jaguar C7 locked hard drive for use only on computer
models equipped with a 15.6-in. display assembly
817631-001
500-GB, 5400-rpm, 9.5-mm hard drive for use only on computer models equipped with a
15.6-in. display assembly
778188-001
730946-001
500-GB, 5400-rpm, 7.0-mm Seagate locked hard drive for use only on computer models
equipped with a 15.6-in. display assembly
835495-001
603783-001
320-GB, 7200-rpm, 7.0-mm Western Digital locked hard drive for use only on computer
models equipped with a 14.0-in. display assembly
791123-001
320-GB, 7200-rpm, 7.0-mm Toshiba locked hard drive for use only on computer models
equipped with a 14.0-in. display assembly
794699-001
749959-001
739999-001
744820-001
749958-001
744822-001
740000-001
DVD-ROM Drive
749957-001
744821-001
740001-001
735601-001
Miscellaneous parts
Component
AC adapter:
90-W HP Smart adapter (PFC, 3-wire, 4.5-mm) for use only on computer models equipped with an
Intel processor
693712-001
90-W HP Smart adapter (PFC, EM, 3-wire, 4.5-mm) for use only on computer models equipped with an
Intel processor
693713-001
65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm, locked) for use only on computer models equipped
with a 15.6-in. display assembly and an Intel processor
835498-001
65-W HP Smart adapter (PFC, 3-wire, 4.5-mm) for use on all computer models
693710-001
65-W HP Smart adapter (PFC, 3-wire, 4.5-mm) for use on all computer models
693711-001
749288-001
HP Mobile Connect SIM (for use only on computer models equipped with an Intel processor)
714749-001
Miscellaneous parts
49
Component
50
490371-011
490371-202
490371-021
490371-D61
490371-BB1
490371-001
490371-AA1
490371-AR1
490371-AD1
490371-111
490371-AB1
490371-201
490371-031
Power cord (3-pin, black, 1.83-m) for use on Argentina only on computer models equipped with an
AMD processor and computer models equipped with a 15.6-in. display assembly and an Intel processor
490371-D01
Power cord (3-pin, black, 1.83-m) for use on Italy only on computer models equipped with an
AMD processor
490371-061
Power cord (3-pin, black, 1.00-m) for use on use on Japan only on computer models equipped with a
15.6-in. display assembly and an Intel processor
755530-291
Screw Kit
738689-001
Tools required
You will need the following tools to complete the removal and replacement procedures:
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Tools required
51
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package FRAGILE.
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, and then degrade in the internal layers, reducing its
life expectancy.
52
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION:
Event
10%
40%
55%
35,000 V
15,000 V
7,500 V
12,000 V
5,000 V
3,000 V
6,000 V
800 V
400 V
2,000 V
700 V
400 V
11,500 V
4,000 V
2,000 V
14,500 V
5,000 V
3,500 V
26,500 V
20,000 V
7,000 V
21,000 V
11,000 V
5,000 V
Grounding guidelines
53
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
54
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
Use conductive field service tools, such as cutters, screw drivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
Turn off power and input signals before inserting or removing connectors or test equipment.
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm 10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with
the skin.
Antistatic tape
Nonconductive foam
Material-handling packages
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Use
Antistatic plastics
Bags
1,500 V
Carbon-loaded plastic
Floor mats
7,500 V
Metallized laminate
Floor mats
5,000 V
Grounding guidelines
55
Battery
Description
718757-001
718756-001
718755-001
718754-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
56
1.
2.
3.
Service cover
Description
Service cover for use on computer models equipped with a 15.6-in. display assembly
738693-001
Service cover for use on computer models equipped with a 15.6-in. display assembly and which meet
regional configure to order (RCTO) specifications
748358-001
Service cover for use on computer models equipped with a 14-in. display assembly
738682-001
Service cover for use on computer models equipped with a 14-in. display assembly and which meet
regional configure to order (RCTO) specifications
748357-001
Remove the service cover to access the memory module slot, hard drive, and other components.
1.
2.
With the battery bay toward you, slide the service cover release latch (1) to the left, remove the screw
(if the optional screw is being used) (2), and then slide the release latch again (3) to release the service
cover.
NOTE: If you not want to use the optional screw, you can store it inside the service cover.
57
3.
Slide the service cover toward the front of the computer (4) and lift (5) to remove the service cover.
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. These components
are included in the Hard Drive Hardware Kit, spare part number 738395-001.
Description
778192-001
778186-001
58
778191-001
750-GB, 7200-rpm, 9.5-mm hard drive for use only on computer models equipped with a 14.0-in.
display assembly
686850-001
500-GB, 7200-rpm, 9.5-mm hard drive for use only on computer models equipped with a 14.0-in.
display assembly
778189-001
703268-001
Description
500-GB, 7200-rpm, 7.0-mm hard drive for use only on computer models equipped with a 14.0-in.
display assembly
703267-001
812618-001
634862-001
766644-001
703267-001
683801-001
500-GB, 7200-rpm, 7.0-mm, SED hard drive for use only on computer models equipped with a 14.0-in.
display assembly
703268-001
500-GB, 7200-rpm, 7.0-mm High Star Jaguar C7 locked hard drive for use only on computer models
equipped with a 15.6-in. display assembly
817631-001
500-GB, 5400-rpm, 9.5-mm hard drive for use only on computer models equipped with a 15.6-in.
display assembly
778188-001
730946-001
500-GB, 5400-rpm, 7.0-mm Seagate locked hard drive for use only on computer models equipped with
a 15.6-in. display assembly
835495-001
603783-001
320-GB, 7200-rpm, 7.0-mm Western Digital locked hard drive for use only on computer models
equipped with a 14.0-in. display assembly
791123-001
320-GB, 7200-rpm, 7.0-mm Toshiba locked hard drive for use only on computer models equipped with a
14.0-in. display assembly
794699-001
2.
3.
4.
2.
Loosen the 4 hard drive screws (2). Pull the hard drive tab (3) to the right to disconnect the hard drive.
59
60
3.
Lift the hard drive (4), and then pull the hard drive out of the hard drive bay.
4.
Position the hard drive with the hard drive tab toward you.
b.
Disconnect the hard drive connector cable (1) from the hard drive.
c.
Remove the four Phillips screws (2) that secure the hard drive bracket to the hard drive.
d.
Remove the hard drive bracket (3) from the hard drive.
The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number
738395-001.
Modem module
628824-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
Remove the two Phillips screws (1) that secure the modem module to the system board.
2.
Lift the front edge of the modem module (2) and disconnect it from the system board.
61
3.
Disconnect the modem module cable (3) from the modem module.
4.
Shut down the computer before adding or replacing memory modules. Do not remove a memory module
while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power
button. Then shut down the computer through the operating system.
NOTE: To use a dual-channel configuration when adding a second memory module, be sure that both
memory modules are identical.
NOTE: The primary memory is located in the bottom memory slot and the expansion memory is located in
the top memory slot.
62
Description
693374-001
835496-001
Description
691740-001
691739-001
2.
3.
4.
5.
If you are replacing a memory module, remove the existing memory module:
a.
Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
b.
Grasp the edge of the memory module (2), and then gently pull the memory module out of the
memory module slot.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module.
63
Navigate to www.hp.com.
2.
3.
In the Enter a product name/number box, type the computer model information, and then click Search.
4.
5.
6.
7.
8.
Click the Download button, and then follow the on-screen instructions.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
64
Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2.
Remove the memory module (2) by pulling the module away from the slot at an angle.
723895-001
704030-001
704031-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use on the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
65
NOTE: The WWAN antenna cable labeled 5 connects to the WWAN module Main terminal labeled
5. The WWAN antenna cable labeled 6 connects to the WWAN module Aux/GPS terminal
labeled 6.
2.
Remove the Phillips screw (2) that secures the WWAN module to the system board.
3.
Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective
sleeves should be installed on the antenna connectors, as shown in the following illustration.
66
WLAN module
Description
675794-001
Intel Dual Band Wireless-AC 7265 802.11 ac 22 WiFi + BT 4.0 Combo Adapter for use only in Brazil
712639-201
695915-001
670292-001
690019-001
717381-001
710661-001
730668-001
747832-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use on the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled
1. The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2.
2.
Remove the two Phillips screws (2) that secure the WLAN module to the system board.
3.
Remove the WLAN module bracket (3). (The WLAN module tilts up.)
67
4.
Remove the WLAN module (4) by gently pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective
sleeves should be installed on the antenna connectors, as shown in the following illustration.
68
Optical drive
NOTE:
The optical drive spare part kit includes a bezel and bracket.
Description
749959-001
739999-001
744820-001
749958-001
744822-001
740001-001
DVD-ROM Drive
749957-001
744821-001
740000-001
735601-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
2.
Loosen the captive screw (1) that secures the optical drive to the computer.
3.
Insert a thin tool into the optical drive tab access (2), and then press the tab to the left to release the
optical drive from the computer.
69
4.
Solid-state drive
Description
763530-001
806235-001
806234-001
749955-001
180-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 14.0-in.
display assembly)
749286-001
128-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 15.6-in.
display assembly)
749954-001
128-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 14.0-in.
display assembly in all countries and regions except Brazil)
749284-001
128-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 14.0-in.
display assembly only in Brazil)
749285-001
70
Description
829939-001
256-GB, SM841 Samsung locked solid-state drive supporting Opal2 (for use only on computer models
equipped with a 15.6-in. display assembly)
834423-001
256-GB, SM841 Samsung locked solid-state drive supporting Opal2 (for use only on computer models
equipped with a 14.0-in. display assembly)
834422-001
180-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 15.6-in.
display assembly)
749262-001
180-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 14.0-in.
display assembly)
749278-001
128-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 15.6-in.
display assembly)
749261-001
128-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 14.0-in.
display assembly in all countries and regions except Brazil
749277-001
128-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 14.0-in.
display assembly in Brazil)
749280-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
Remove the two Phillips screws (1) that secure the solid-state drive to the system board. (The solidstate drive tilts up.)
2.
Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
71
Keyboard
For use in country or region
Spare part
number
Keyboard for 15.6-in. models with pointing stick (includes keyboard cable and pointing stick cable):
72
738697-A41
738697-B31
738697-201
738697-FP1
738697-261
738697-091
738697-DB1
738697-131
738697-FL1
738697-271
738697-051
738697-251
738697-041
738697-171
738697-151
738697-BA1
738697-211
738697-071
738697-061
738697-B71
738697-DD1
738697-BG1
738697-D61
738697-AB1
738697-BB1
738697-281
738697-061
738697-141
738697-291
738697-541
738697-AD1
738697-031
738697-161
738697-001
Spare part
number
787801-161
787801-A41
787801-B31
787801-201
787801-FP1
787801-261
787801-091
787801-DB1
787801-131
787801-FL1
787801-271
787801-051
787801-251
787801-041
787801-171
787801-151
787801-BA1
787801-211
787801-071
787801-061
787801-B71
787801-DD1
787801-BG1
787801-D61
787801-AB1
787801-BB1
787801-281
787801-061
787801-141
787801-291
787801-031
787801-AD1
787801-001
738696-FP1
738696-A41
738696-091
738696-261
738696-131
738696-DB1
738696-271
738696-FL1
738696-251
738696-081
738696-171
738696-051
738696-BA1
738696-041
738696-AD1
738696-151
738696-071
738696-211
738696-B71
738696-DD1
738696-BG1
738696-D61
738696-AB1
738696-BB1
738696-281
738696-061
738696-141
738696-291
738696-541
73
Spare part
number
738696-161
738696-031
738696-B31
738696-001
Keyboard for 14-in. models with pointing stick (includes keyboard cable and pointing stick cable):
74
738688-A41
738688-FP1
738688-201
738688-091
738688-261
738688-131
738688-DB1
738688-271
738688-FL1
738688-251
738688-081
738688-171
738688-051
738688-BA1
738688-041
738688-AD1
738688-151
738688-071
738688-211
738688-B71
738688-DD1
738688-BG1
738688-D61
738688-AB1
738688-BB1
738688-281
738688-061
738688-141
738688-291
738688-541
738688-161
738688-031
738688-B31
738688-001
787294-161
787294-A41
787294-B31
787294-201
787294-FP1
787294-261
787294-091
787294-DB1
787294-131
787294-FL1
787294-271
787294-051
787294-251
787294-041
787294-171
787294-151
787294-BA1
787294-211
787294-071
787294-061
787294-B71
787294-DD1
787294-BG1
Spare part
number
787294-D61
787294-AB1
787294-BB1
787294-281
787294-061
787294-141
787294-291
787294-031
787294-AD1
787294-001
738687-A41
738687-B31
738687-201
738687-FP1
738687-261
738687-091
738687-DB1
738687-131
738687-FL1
738687-271
738687-051
738687-251
738687-041
738687-171
738687-151
738687-BA1
738687-211
738687-071
738687-061
738687-B71
738687-DD1
738687-BG1
738687-D61
738687-AB1
738687-BB1
738687-281
738687-061
738687-141
738687-291
738687-541
738687-AD1
738687-031
738687-161
738687-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
6.
Loosen the two captive screws that secure the keyboard to the computer.
75
76
2.
3.
Insert a thin tool (1) to loosen the tabs on the rear edge of the keyboard (2), and then lift the rear edge
of the keyboard (3).
4.
Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest.
5.
For models without a pointing stick, remove the metal shield (2) that covers the keyboard zero insertion
force (ZIF) connector.
6.
Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the
keyboard cable (4) from the system board.
7.
8.
Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest.
9.
For models with a pointing stick, release the ZIF connector (2) to which the pointing stick cable is
attached, and then disconnect the pointing stick cable from the system board.
10. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the
keyboard cable (4) from the system board.
77
78
The fan and heat sink assembly spare part kit includes replacement thermal material.
Description
Fan
738685-001
Heat sink for computer models with Intel UMA graphics memory
738686-001
738393-001
Before removing the fan and heat sink assembly, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the battery (see Battery on page 56), and then remove the following components:
a.
b.
c.
d.
Disconnect the fan cable (1) from the system board, loosen the two captive screws (2), and then
remove the fan (3).
79
2.
80
For computer models equipped with Intel UMA graphics, following the 1 through 4 sequence
stamped into the processor heat sink, loosen the four Phillips captive screws that secure
the processor heat sink to the system board, and then remove the heat sink (2).
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
For computer models equipped with discrete graphics, following the 1, 2 sequence stamped into
the graphics board heat sink, loosen captive screws (1). Following the 1 through 4 sequence
stamped into the processor heat sink, loosen the four Phillips captive screws that secure
the processor heat sink to the system board (2). Then, remove the heat sink assembly (3).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly
and the system board components each time the fan and heat sink assembly is removed. Replacement
thermal material is included with the fan/heat sink assembly, processor, and system board spare part kits.
Thermal locations for computer models equipped with Intel UMA graphics are shown in the following
illustration:
Thermal pads are used on the processor (1) and the heat sink section (2) that services it.
81
Thermal locations for computer models equipped with discrete graphics are shown in the following
illustration:
Thermal paste is used on the processor (1) and the heat sink section (2) that services it.
Thermal paste is used on the graphics board processor (3) and the heat sink section (4) that services it
Base enclosure
Description
Base enclosure
For 15.6-in. models
738692-001
738681-001
82
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the battery (see Battery on page 56), and then remove the following components:
a.
b.
c.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
d.
e.
Fan and heat sink assembly (see Fan and heat sink assembly on page 79)
2.
Remove the fourteen Torx T8 screws that secure the top cover to the computer.
Base enclosure
83
3.
Remove the following screws that secure the base enclosure to the computer:
(1) Two Torx T8 screws in the optical drive bay
(2) Three Torx T8 screws in the battery bay
(3) Two Phillips screws
4.
5.
Turn the computer right side up with the front toward you.
6.
Lift the front edge of the base enclosure until the left and right sides and the rear edge detach from the
computer.
7.
8.
Remove the base enclosure, making sure that the display panel cables and the wireless antenna cables
route through the openings in the base enclosure.
84
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
USB board
Description
738702-001
For use in ProBook 655 G1 models equipped with a 15.6-in. display assembly
745891-001
738400-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the battery (see Battery on page 56), and then remove the following components:
a.
b.
c.
d.
e.
Remove the four Phillips screws (3) that secure the USB board to the base enclosure.
USB board
85
2.
3.
Detach the USB board cable from the base enclosure (3), and remove the USB board and cable.
738701-001
738399-001
86
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the battery (see Battery on page 56), and then remove the following components:
a.
b.
c.
d.
e.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Turn the top cover upside down, with the front toward you.
2.
Remove the two Phillips PM2.03.0 screws (1) that secure the power button board to the top cover.
3.
738394-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the battery (see Battery on page 56), and then remove the following components:
a.
b.
c.
d.
e.
87
Turn the top cover upside down with the front toward you.
2.
Release the ZIF connector (1) to which the fingerprint reader board cable is attached, and then
disconnect the fingerprint reader board cable from the system board.
3.
Remove the Phillips screw (2) that secures the fingerprint reader board and bracket to the top cover.
4.
Slide the fingerprint reader board (3) bracket forward and remove it.
5.
Smart card reader for 15.6-in. models with TouchPad (includes cable)
748958-001
Smart card reader for 14-in. models with 2-button TouchPad (includes cable)
738398-001
Smart card reader for 14-in. models with 4-button TouchPad (includes cable)
744005-001
88
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the battery (see Battery on page 56), and then remove the following components:
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
a.
b.
c.
d.
e.
Release the ZIF connector (1) to which the smart card reader cable is attached, and then disconnect the
smart card reader cable from the system board.
2.
Remove the two Torx screws (2) that secure the smart card reader to the base enclosure.
3.
Reverse this procedure to install the smart card reader and cable.
System board
NOTE: The system board spare part kit includes battery connector bracket and replacement
thermal material.
Description
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem
with discrete memory, a 15.6-in. display assembly, a backlit keyboard, and the Windows 10 or
Windows 8 Professional operating system
801636-601
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem
with discrete memory, a 15.6-in. display assembly, a backlit keyboard, and the Windows 10 or
Windows 8 Standard operating system
801636-501
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem
with discrete memory, a 15.6-in. display assembly, a backlit keyboard, and a nonWindows operating system
801636-001
System board
89
90
Description
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem
with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8
Professional operating system
801635-601
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem
with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8
Standard operating system
801635-501
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem
with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and a nonWindows operating system
801635-001
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem
with discrete memory, a 15.6-in. display assembly, a backlit keyboard, and the Windows 10 or
Windows 8 Professional operating system
801634-601
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem
with discrete memory, a 15.6-in. display assembly, a backlit keyboard, and the Windows 10 or
Windows 8 Standard operating system
801634-501
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem
with discrete memory, a 15.6-in. display assembly, a backlit keyboard, and a nonWindows operating system
801634-001
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem
with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8
Professional operating system
801633-601
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem
with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8
Standard operating system
801633-501
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem
with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and a nonWindows operating system
801633-001
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem
with discrete memory, a 14.0-in. display assembly, a backlit keyboard, and the Windows 10 or
Windows 8 Professional operating system
803850-601
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem
with discrete memory, a 14.0-in. display assembly, a backlit keyboard, and the Windows 10 or
Windows 8 Standard operating system
803850-501
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem
with discrete memory, a 14.0-in. display assembly, a backlit keyboard, and a nonWindows operating system
803850-001
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem
with UMA memory, a 14.0-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8
Professional operating system
803848-601
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem
with UMA memory, a 14.0-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8
Standard operating system
803848-501
For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem
with UMA memory, a 14.0-in. display assembly, a backlit keyboard, and a nonWindows operating system
803848-001
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem
with discrete memory, a 14.0-in. display assembly, a backlit keyboard, and the Windows 10 or
Windows 8 Professional operating system
803849-601
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Description
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem
with discrete memory, a 14.0-in. display assembly, a backlit keyboard, and the Windows 10 or
Windows 8 Standard operating system
803849-501
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem
with discrete memory, a 14.0-in. display assembly, a backlit keyboard, and a nonWindows operating system
803849-001
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem
with UMA memory, a 14.0-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8
Professional operating system
803847-601
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem
with UMA memory, a 14.0-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8
Standard operating system
803847-501
For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem
with UMA memory, a 14.0-in. display assembly, a backlit keyboard, and a nonWindows operating system
803847-001
For 14-in. computer models with shared memory and WWAN capability (includes replacement
thermal material)
744007-001
For 14-in. computer models with shared memory and the Windows 8 Standard operating system with
WWAN capability (includes replacement thermal material)
744007-501
For 14-in. computer models with shared memory and the Windows 8 Professional operating system
with WWAN capability (includes replacement thermal material)
744007-601
For 14-in. computer models with discrete memory and WWAN capability (includes replacement
thermal material)
744008-001
For 14-in. computer models with discrete memory and the Windows 8 Standard operating system with
WWAN capability (includes replacement thermal material)
744008-501
For 14-in. computer models with discrete memory and the Windows 8 Professional operating system
with WWAN capability (includes replacement thermal material)
744008-601
For 14-in. computer models with discrete memory, WWAN capability (includes replacement
thermal material)
744009-001
For 14-in. computer models with discrete memory and the Windows 8 Standard operating system with
WWAN capability (includes replacement thermal material)
744009-501
For 14-in. computer models with shared memory and the Windows 8 Professional operating system
with WWAN capability (includes replacement thermal material)
744009-601
For 14-in. computer models with discrete memory and WWAN capability (includes replacement
thermal material)
744010-001
For 14-in. computer models with discrete memory and the Windows 8 Standard operating system with
WWAN capability (includes replacement thermal material)
744010-501
For 14-in. computer models with shared memory and the Windows 8 Professional operating system
with WWAN capability (includes replacement thermal material)
744010-601
For 15.6-in. computer models with discrete memory, WWAN capability (includes replacement
thermal material)
744015-001
For 15.6-in. computer models with discrete memory and the Windows 8 Standard operating system with
WWAN capability (includes replacement thermal material)
744015-501
For 15.6-in. computer models with discrete memory and the Windows 8 Professional operating system
with WWAN capability (includes replacement thermal material)
744015-601
System board
91
Description
For 15.6-in. computer models with shared memory, WWAN capability (includes replacement
thermal material)
744016-001
For 15.6-in. computer models with shared memory and the Windows 8 Standard operating system with
WWAN capability (includes replacement thermal material)
744016-501
For 15.6-in. computer models with shared memory and the Windows 8 Professional operating system
with WWAN capability (includes replacement thermal material)
744016-601
For 15.6-in. computer models with shared memory, WWAN capability (includes replacement
thermal material)
744017-001
For 15.6-in. computer models with shared memory and the Windows 8 Standard operating system with
WWAN capability (includes replacement thermal material)
744017-501
For 15.6-in. computer models with shared memory and the Windows 8 Professional operating system
with WWAN capability (includes replacement thermal material)
744017-601
For 14-in. computer models equipped with shared memory with WWAN capability
745883-001
For 14-in. computer models equipped with shared memory and the Windows 8 Standard
operating system with WWAN capability
745883-501
For 14-in. computer models with shared memory and the Windows 8 Professional operating system
with WWAN capability
745883-601
745884-001
For computer models equipped with shared memory and the Windows 8 Standard operating system
without WWAN capability
745884-501
For use inly on computer models shared memory and the Windows 8 Professional operating system
without WWAN capability
745884-601
For use inly on 15.6-in. computer models equipped with an Intel Quad Core processor with
WWAN capability
745887-001
For use inly on 15.6-in. computer models shared memory and the Windows 8 Standard
operating system with WWAN capability
745887-501
For use inly on 15.6-in. computer models with shared memory and the Windows 8 Professional
operating system with WWAN capability
745887-601
For use inly on 15.6-in. computer models with shared memory and the Windows 8 Standard
operating system without WWAN capability
745888-501
For use inly on 15.6-in. computer models with shared memory and the Windows 8 Professional
operating system without WWAN capability
745888-601
For use inly on 15.6-in. computer models with shared memory and without WWAN capability
745888-001
92
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the battery (see Battery on page 56), and then remove the following components:
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
a.
b.
c.
d.
Fan/heat sink assembly (see Fan and heat sink assembly on page 79)
e.
f.
g.
h.
NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
WWAN module (see WWAN module (select models only) on page 65)
System board
93
2.
Remove the five Torx screws (1) and the Phillips screw (2) that secure the system board to the
base enclosure.
3.
Lift up on the left side of the system board (1) until it rests at an angle.
4.
Remove the system board (2) by sliding it up and to the left at an angle.
94
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Description
738404-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the battery (see Battery on page 56), and then remove the following components:
a.
b.
c.
d.
e.
Disconnect the speaker cables (1) and (4) from the system board.
2.
Remove the two Phillips PM2.03.0 screws (2) and (5) that secure the speakers to the base enclosure.
Speakers
95
3.
738703-001
738401-001
96
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the battery (see Battery on page 56), and then remove the following components:
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
a.
b.
c.
d.
e.
Turn the top cover upside down, with the front toward you.
2.
Release the ZIF connector (1) to which the function button board cable is attached, and then disconnect
the function button board cable from the system board.
3.
Remove the three Phillips PM2.03.0 screws (2) that secure the function button board to the top cover.
4.
97
Processor
NOTE: The processor spare part kit includes replacement thermal material.
Description
Intel Core i7-4802MQ 2.70-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core, 47 W; for use
only on computer models equipped with a 14.0-inch display assembly)
723524-001
Intel Core i7-4712MQ 2.30-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core, 37 W)
773213-001
Intel Core i7-4702MQ 2.20-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core, 37 W)
723522-001
Intel Core i7-4610M 3.0-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual
core, 37 W)
765141-001
737330-001
Intel Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache,
dual core, 37 W)
765142-001
738201-001
Intel Core i5-4310M 2.70-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache,
dual core, 37 W)
765143-001
738309-001
Intel Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache,
dual core, 37 W)
768420-001
737328-001
Intel Core i3-4110M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 37 W)
768744-001
737474-001
Intel Dual Core i3-4000M 2.40-GHz (SC turbo up to 3.30-GHz) processor (1600-MHz FSB, 3.0-MB
L3 cache, 37 W)
737327-001
737326-001
AMD A10-5750M with Radeon HD 8650G Graphics (quad-core; 3.5 GHz/2.5 GHz; 35W, 4 MB L2 cache)
713548-001
AMD A10-4600M with Radeon HD 7660G Graphics (quad-core; 3.2 GHz/2.3 GHz; 35W; 4 MB L2 cache)
683046-001
AMD A8-4500M with Radeon HD 7640G Graphics (quad-core; 2.8 GHz/1.9 GHz; 35W; 4 MB L2 cache)
683048-001
AMD A6-4400M with Radeon HD 7520G Graphics (dual-core; 3.2 GHz/2.7 GHz; 35W; 1 MB L2 cache)
683047-001
A6-5350M with Radeon HD 8450G Graphics (dual-core; 3.5 GHz/2.9 GHz; 35W; 1 MB L2 cache)
713550-001
AMD A4-4300M with Radeon HD 7420G Graphics (dual-core; 3.0 GHz/2.5 GHz; 35W; 1 MB L2 cache)
685990-001
AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz; 35W; 1 MB L2 cache)
713549-001
713551-001
98
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
4.
Remove the battery (see Battery on page 56), and then remove the following components:
a.
b.
c.
d.
e.
f.
Fan and heat sink assembly (see Fan and heat sink assembly on page 79)
Use a Torx8 screw driver to turn the processor locking screw one-half turn counterclockwise (1), until
you hear a click.
2.
Processor
99
TouchPad
Description
Top cover
For use in HP ProBook 655 G1 models:
Top cover with 2-button TouchPad
745889-001
738710-001
745890-001
738711-001
805782-001
738708-001
738710-001
738709-001
738711-001
805782-001
738405-001
738407-001
738406-001
738408-001
805783-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the battery (see Battery on page 56), and then remove the following components:
a.
b.
c.
d.
NOTE: When replacing the top cover, be sure to remove the following components from the defective top
cover and install them on the replacement top cover:
100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the four Torx screws (1) that secure the TouchPad to the top cover.
2.
Release the clip (2), and then remove the TouchPad (3).
738694-001
738683-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the battery (see Battery on page 56), and then remove the following components:
a.
b.
c.
d.
e.
f.
g.
h.
Fan and heat sink assembly (see Fan and heat sink assembly on page 79)
Disconnect the power connector cable (1) from the system board.
2.
Release the power connector cable (2) from the clips built into the base enclosure.
3.
Release the power connector (3) from the clips and mold built into the base enclosure.
4.
102 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
RTC battery
Description
651948-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
Disconnect the RTC battery cable (1) from the system board.
2.
Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure
with double-sided adhesive.)
3.
Display assembly
NOTE: The Display Panel Support Kit is also required for full display assembly replacement.
Description
739998-001
739997-001
747751-001
747752-001
747753-001
Display Panel Support Kit (includes LCD back cover and wireless antennas and transceivers):
For use on models equipped with a 15.6-in. display assembly
738691-001
738680-001
To remove the display assembly and access the display assembly subcomponents, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
2.
If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a.
Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of
the display bezel until the bezel disengages from the display enclosure.
104 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b.
3.
Remove the four Phillips PM2.03.0 screws that secure the display panel to the display enclosure.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
4.
b.
Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in
front of the display enclosure.
c.
Release the adhesive strip (2) that secures the display panel cable connector to the display panel,
and then disconnect the display panel cable from the display panel.
d.
Remove the six Torx T8 screws (1) and the 2 Torx screws that secure the hinge bracket to the computer.
106 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
Remove the WLAN and WWAN transceiver (1) and the hinge brackets (2).
The hinge bracket is available using spare part number 738699-001.
6.
7.
b.
Detach the webcamera/microphone module (2) from the display enclosure. (The webcamera/
microphone module is attached to the display enclosure with double-sided adhesive.)
c.
108 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your finger to make selections.
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
2.
Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3.
4.
To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
or
Select Main, select Save Changes and Exit, and then press enter.
110 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Windows 10
2.
3.
To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of
the screen, and then follow the on-screen instructions.
or
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 111.
Type support in the taskbar search box, and then select the HP Support Assistant app.
or
Select the question mark icon in the taskbar.
2.
Select Updates, and then select Check for updates and messages.
3.
4.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1.
Type file in the taskbar search box, and then select File Explorer.
2.
Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
2.
112 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Windows 10
If you change the TPM setting to Hidden, TPM is not visible in the operating system.
2.
Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
2.
Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.
3.
b.
Hard drive
c.
BIOS
When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
2.
In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2.
3.
4.
5.
In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Computer Setup
Turn on or restart the computer, and then press esc while the press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
2.
Turn on or restart the computer, and then press esc while the press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2.
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key on the keyboard.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Turn on or restart the computer, and then press esc while the press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
2.
3.
Use a pointing device or the arrow keys to select Main > Restore Defaults.
4.
5.
To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
- or Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your password settings and security settings are not changed when you restore the default settings.
2.
Use a pointing device or the arrow keys to select Main > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
- or -
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the AC
adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in
an optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
2.
3.
Enter the product name in the text box, and then select Go.
4.
Select your computer model, and then select your operating system.
5.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive. If the update is
more recent than your BIOS, make a note of the path to the location on your hard drive where the
BIOS update is downloaded. You will need to access this path when you are ready to install the
update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1.
From the Start screen, type e, and then click File Explorer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.
NOTE:
order.
Some boot devices must be enabled in Computer Setup before they can be included in the boot
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the press the ESC key for Startup Menu message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
To dynamically choose the boot device, by pressing esc while the press the ESC key for Startup Menu
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Turn on or restart the computer, and then press esc while the press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
2.
3.
Use a pointing device or the arrow keys to select Advanced > Boot Options > UEFI Boot Order for UEFI
Hybrid or UEFI Native Boot Mode or select Advanced > Boot Options > Legacy Boot Order for Legacy
Boot Mode, and then press enter.
4.
To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
- or To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
- or Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the press the ESC key for Startup Menu message is displayed at the bottom of the screen.
2.
press f9.
3.
Use a pointing device or the arrow keys to select a boot device, and then press enter.
Turn on or restart the computer, and then press esc while the press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
2.
3.
Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot Express Boot
Popup Delay (Sec), and then press enter.
4.
In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want
the computer to display the startup location menu before it defaults to the current MultiBoot setting.
(When 0 is selected, the Express Boot startup location menu is not displayed.)
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
- or Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. the computer will not start until you select a boot device and press enter.
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Turn on or restart the computer, quickly press esc, and then press f2.
After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the
following order:
a.
2.
b.
Hard drive
c.
BIOS
Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE:
The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
1.
Go to http://www.hp.com.
2.
3.
Enter the product name in the text box, and then click Search.
4.
Select your computer model, and then select your operating system.
5.
Turn on or restart the computer, and then press esc while the press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
2.
Windows 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 121
1.
Turn on or restart the computer, and then press esc while the press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2.
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key on the keyboard.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
Turn on or restart the computer, and then press esc while the press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
2.
3.
Use a pointing device or the arrow keys to select Main > Restore Defaults.
4.
5.
To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
- or Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
2.
Use a pointing device or the arrow keys to select Main > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
- or Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
2.
3.
Enter the product name in the text box, and the click Go.
4.
Select your computer model, and then select your operating system.
5.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive. If the update is
more recent than your BIOS, make a note of the path to the location on your hard drive where the
BIOS update is downloaded. You will need to access this path when you are ready to install the
update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
Windows 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 123
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4.
Double-click the file that has an .exe extension (for example, filename.exe). The BIOS
installation begins.
5.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot
order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the press the ESC key for Startup Menu message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
To dynamically choose the boot device, by pressing esc while the press the ESC key for Startup Menu
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Turn on or restart the computer, and then press esc while the press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
2.
3.
Use a pointing device or the arrow keys to select Advanced > Boot Options > UEFI Boot Order for UEFI
Hybrid or UEFI Native Boot Mode or select Advanced > Boot Options > Legacy Boot Order for Legacy
Boot Mode, and then press enter.
4.
To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
- or To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
- or Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the press the ESC key for Startup Menu message is displayed at the bottom of the screen.
2.
press f9.
3.
Use a pointing device or the arrow keys to select a boot device, and then press enter.
Turn on or restart the computer, and then press esc while the press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
2.
3.
Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot Express Boot
Popup Delay (Sec), and then press enter.
4.
In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting.
(When 0 is selected, the Express Boot startup location menu is not displayed.)
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
- or Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Windows 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 125
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Turn on or restart the computer, quickly press esc, and then press f2.
After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the
following order:
a.
2.
b.
Hard drive
c.
BIOS
Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc.
The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
1.
Go to http://www.hp.com.
2.
3.
Enter the product name in the text box, and then click Search.
4.
Select your computer model, and then select your operating system.
5.
Windows 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 127
10 Specifications
Computer specifications
Metric
U.S.
Width
37.8 cm
14.88 in
Depth
25.7 cm
10.12 in
2.53 cm
0.99 in
2.9
1.14 in
2.5 kg
5.51 lb
2.32 kg
5.10 lb
Dimensions
Input power
Operating voltage and current
Temperature
Operating
5C to 35C
41F to 95F
Nonoperating
20C to 60C
4F to 140F
10% to 90%
Nonoperating
5% to 95%
15 m to 3,048 m
50 ft to 10,000 ft
Nonoperating
15 m to 12,192 m
50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
750-GB, 5400-rpm**
500-GB, 5400-rpm**
9.5 mm
9.5 mm
9.5 mm
Dimensions
Height
1-TB, 5400-rpm*
750-GB, 5400-rpm**
500-GB, 5400-rpm**
Length
100.4 mm
100.4 mm
100.4 mm
Width
69.9 mm
69.9 mm
69.9 mm
Weight
110 g
110 g
110 g
Interface type
SATA
SATA
SATA
Synchronous (maximum)
1.1 GB/sec
1.1 GB/sec
1.1 GB/sec
Security
ATA security
ATA security
ATA security
Single track
1.5 ms
1.5 ms
1.5 ms
Average (read/write)
11/13 ms
11/13 ms
11/13 ms
Maximum
22 ms
22 ms
22 ms
Logical blocks
1,953,525,168
1,465,149,168
976,766,112
Transfer rate
5400 rpm
0C to 60C (32F to 140F)
*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE:
Certain restrictions and exclusions apply. Contact technical support for details.
320-GB, 5400-rpm**
Height
9.5 mm
9.5 mm
Length
100.4 mm
100.4 mm
Width
69.9 mm
69.9 mm
Weight
110 g
110 g
Interface type
SATA
SATA
Synchronous (maximum)
1.1 GB/sec
1.1 GB/sec
Security
ATA security
ATA security
1.5 ms
1.5 ms
1.5 ms
11/13 ms
11/13 ms
11/13 ms
22 ms
22 ms
22 ms
Dimensions
Transfer rate
500-GB, 5400-rpm**
320-GB, 5400-rpm**
Single track
1.5 ms
1.5 ms
Average (read/write)
11/13 ms
11/13 ms
Maximum
22 ms
22 ms
Logical blocks
976,773,168
628,142,448
5400 rpm
0C to 60C (32F to 140F)
*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE:
Certain restrictions and exclusions apply. Contact technical support for details.
Type support in the taskbar search box, and then select the HP Support Assistant app.
or
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 132. For information on the recovery options that are available using the recovery media, see
Using Windows Tools on page 133.
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 134.
NOTE:
If your computer does not list the Windows partition and the Recovery partition, you can obtain
recovery media for your system from support. See the Worldwide Telephone Numbers booklet included
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 61.
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can
be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls
the original operating system and software programs that were installed at the factory and then
configures the settings for the programs. HP Recovery media can also be used to customize the system
or restore the factory image if you replace the hard drive.
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CDRW, DVDRW, double-layer DVDRW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a
high-quality blank USB flash drive.
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with
the computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
Be sure that the computer is connected to AC power before you begin creating the recovery media.
The creation process can take an hour or more. Do not interrupt the creation process.
If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 134.
For more information and steps, see the Get started app.
Select the Start button, and then select the Get started app.
Windows offers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information see the Get started app.
Select the Start button, and then select the Get started app.
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers
and/or applications option (select products only) of HP Recovery Manager to reinstall the individual
application or driver.
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using Recovering using HP Recovery Manager on page 134. If you
have not already created recovery media, see Creating HP Recovery media (select products only)
on page 132.
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 134.
On select products, if you want to remove the recovery partition to reclaim hard drive space,
HP Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the Removing the HP Recovery partition (select products only)
on page 136.
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have
not already created recovery media, see Creating HP Recovery media (select products only)
on page 132.
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does
not work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the onscreen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
System RecoveryReinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.
Factory ResetRestores the computer to its original factory state by deleting all information from
the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software
that was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Type recovery in the taskbar search box, select Recovery Manager, and then select
HP Recovery Environment.
or
For computers or tablets with keyboards attached, press f11 while the computer boots, or press
and hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
or
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2.
3.
2.
3.
2.
Access BIOS:
For computers or tablets with keyboards attached:
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
or
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot.
4.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and then follow the on-screen instructions.
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent
Windows from starting correctly.
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The
image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows operating system
media (purchased separately) on page 139.
Windows 8 137
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
1.
2.
If possible, check for the presence of the Recovery Image partition and the Windows partition.
From the Start screen, type file, and then click File Explorer.
- or From the Start screen, type pc, and then select This PC.
NOTE: If the Windows partition and the Recovery Image partition are not listed, you must recover your
operating system and programs using the Windows operating system DVD and the Driver Recovery
media (both purchased separately). For additional information, see Using Windows operating system
media (purchased separately) on page 139.
3.
If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing
and holding the shift key while clicking Restart.
4.
Select Troubleshoot, select Advanced Options, and then select Startup Repair.
5.
NOTE: For additional information on recovering information using the Windows tools, perform a search for
these topics in Windows Help and Support.
2.
If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc,
and then select This PC.
NOTE: If the Recovery Image partition is not listed, you must recover your operating system
and programs using the Windows operating system media and the Driver Recovery media (both
purchased separately). For additional information, see Using Windows operating system media
(purchased separately) on page 139.
3.
If the Recovery Image partition is listed, restart the computer, and then press esc while the Press the
ESC key for Startup Menu message is displayed at the bottom of the screen.
4.
Press f11 while the Press <F11> for recovery message is displayed on the screen.
5.
1.
2.
Insert the Windows operating system DVD into the optical drive, and then restart the computer.
3.
4.
Eject the Windows operating system media and then insert the Driver Recovery media.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Windows 8 139
2.
3.
Windows 7
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you
ever need to. These tools will help you return your computer to a proper working state, all with simple steps.
This section provides information about the following processes:
After you successfully set up the computer, create HP Recovery media. This step creates a Windows 7
operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery
DVD installs specific drivers and applications. See Creating recovery media with HP Recovery Disc
Creator (select models only) on page 141.
2.
Create system repair discs (select models only) with the installed optical drive (select models only)
or an optional external optical drive
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details
about the tools provided, see Help and Support. To access Help and Support, select Start > Help
and Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of
system instability.
In case of system failure, you can use the backup files to restore the contents of your computer. See Backing
up your information on page 142.
Guidelines
When creating recovery media or backing up to discs, use any of the following types of discs (purchased
separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVDRW. The discs you use will depend on the
type of optical drive you are using.
Be sure that the computer is connected to AC power before you start the recovery media creation
process or the backup process.
Creating recovery media with HP Recovery Disc Creator (select models only)
HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media.
After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.
This recovery media allows you to reinstall your original operating system as well as select drivers
and applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of
recovery DVDs:
Windows 7 141
Windows 7 operating system DVDInstalls the operating system without additional drivers or
applications.
Driver Recovery DVDInstalls specific drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help
and Support.
To create a backup using Windows Backup and Restore:
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to set up your backup, create a system image (select models only), or
create system repair media (select models only).
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Startup Repair to fix problems that might prevent
Windows from starting correctly.
f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original hard
drive image. The image includes the Windows operating system and software programs installed at the
factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows 7 operating system media to reboot
the computer and repair the operating system. For additional information, see Using Windows 7 operating
system media on page 145.
Windows 7 143
NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics
in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help
and Support.
To recover information you previously backed up:
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to recover your system settings, your computer (select models only),
or your files.
2.
3.
If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating
system loads.
4.
5.
NOTE: For additional information on recovering information using the Windows tools, select Start > Help
and Support.
1.
2.
If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click
Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system
and programs using the Windows 7 operating system media and the Driver Recovery media. For
additional information, see Using Windows 7 operating system media on page 145.
3.
If the HP Recovery partition is listed, restart the computer, and then press esc while the Press the ESC
key for Startup Menu message is displayed at the bottom of the screen.
4.
Press f11 while the Press <F11> for recovery message is displayed on the screen.
5.
1.
2.
Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before
the Windows operating system loads.
3.
4.
5.
Click Next.
6.
7.
Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Windows 7 145
Creating backups
1.
2.
As you add files, routinely create a backup of your system and personal information.
Select Computer > More Applications > Tools > Backup Manager Settings, and click Backup my home
directory.
2.
Click Storage Destination Location, and then select a location to back up your information.
3.
Click Schedule, and then select a time schedule to perform backups at a regularly scheduled time.
To immediately back up your information, click the Backup Now check box.
NOTE: Before you back up your information, be sure you have designated a location to save the
backup files.
4.
Click Save and Backup to start the backup and to save the backup settings.
Select Computer > More Applications > Tools > Backup Manager Restore.
2.
Click Backup Source, and then select the location of the backup files.
3.
Click Restore Destination, and then select the destination to restore the files.
4.
To restore all files from the selected location, click Restore all files. To restore select files only, click
Restore selected files, click Select Files and then select the files to be restored.
5.
Under Restore Point, click the time and date of the backup.
NOTE: If multiple backups have been performed, click Use the latest version to restore the latest
version.
6.
Click Restore to start restoring the files, or click Cancel to cancel the operation.
HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure.
1.
2.
In the left pane, click Tools, and then click Create HP Factory Image Restore DVD in the right pane.
3.
Follow the on-screen instructions to create an image file to burn a recovery disc.
To restore the computer from the recovery disc, follow these steps:
1.
2.
Insert the HP Factory Image Restore DVD into the optical drive and restart the computer.
3.
As the computer is restarting, press f9 to open the Computer Setup boot option menu.
4.
Press the down arrow to select Restore SLED HP-BNB preload image from the Linux boot menu,
and then press enter.
5.
Using the arrow keys, select Yes when prompted: Do you want to start the System-Restore?
6.
Recover/Repair SystemThis option repairs a system that is not working properly and preserves user
data.
Restore Factory SystemThis option restores the system back to the original factory state. User data is
not preserved.
13 Statement of Volatility
The purpose of this document is to provide general information regarding non-volatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring
nonvolatile memory that can contain personal data after the system has been powered off and the hard drive
has been removed.
HP Business Notebook PC products that use Intel-based or AMD-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally
shipped from HP assuming that no subsequent modifications have been made to the system and assuming
that no applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business Notebook PC system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. The steps below will remove personal data from the notebook PC, including the
nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed
in the Maintenance & Service Guides available for HP PC products available on the product support pages at
www.hp.com.
1.
Follow steps (a) through (I) below to restore the nonvolatile memory that can contain personal data.
Restoring or re-programming nonvolatile memory that does not store personal data is neither
necessary nor recommended.
a.
Enter BIOS (F10) Setup by powering on the system and pressing F10 when prompted near the
bottom of the display, or press the ESC key to display the start up menu, and then press F10 . If the
system has a BIOS administrator password, enter the password at the prompt.
b.
c.
Select the Security menu, and then select Restore Security Level Defaults.
d.
If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Press the spacebar once to clear the
tag, and then press Enter to return to the prior menu.
e.
If a DriveLock password is set, select the Security menu, select Hard Drive Tools, scroll down to
DriveLock, and then clear the check box for DriveLock password on restart. Repeat
this procedure if more than one hard drive has a DriveLock password.
f.
If an Automatic DriveLock password is set, select the Security menu, select Hard Drive Tools,
and then scroll down to Automatic DriveLock. A warning screen about automatic drive lock is
displayed, Select Yes to continue. Repeat this procedure if more than one hard drive has an
Automatic DriveLock password.
g.
Select the Main menu, and then Reset BIOS Security to factory default. Click yes at the warning
message.
h.
Select the Main menu, and then Save Changes and Exit.
i.
Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor,
one or two prompts will appear. One to clear the TPM and the other to Reset Fingerprint Sensor;
press F1 to accept or F2 to reject.
If the HP notebook model number ends in a p or w and includes Intel Centrino with VProTM,
reboot the PC and enter BIOS Setup by pressing F10 when prompted. Select System
149
Configuration, select AMT Options, and then select Un-configure AMT on next boot. Select Save,
and then select Yes. Select the File menu, and then select Save Changes and Exit. Reboot the
system and confirm that you want to un-configure AMT.
2.
j.
If the optional Intel Anti-Theft Technology (AT) was activated, contact the provider to de-activate
it.
k.
If the optional Absolute Software Computrace management and tracking service was activated
on the notebook PC, contact the provider to deactivate it.
l.
Remove and retain the storage drive or clear the contents of the drive.
a.
b.
Amount
(Size)
Does
this memory
store
customer
data?
Does
this memory
retain data
when power
is removed?
What is the
purpose of
this memory?
256 Bytes
No
Yes
Stores system
date and time
and limited key
board controller
data.
Controller (NIC)
EEPROM
64 Kbytes
(not customer
accessible)
No
Yes
Store NIC
configuration
and NIC
firmware.
A utility is required to
write data to this memory
and is available from NIC
vendor. Writing data to
this ROM in an
inappropriate manner will
render the NIC nonfunctional.
Non Volatile
Memory Type
Amount
(Size)
Does
this memory
store
customer
data?
Does
this memory
retain data
when power
is removed?
What is the
purpose of
this memory?
Keyboard ROM
64 Kbytes
(not customer
accessible)
No
Yes
Stores firmware
code (keyboard,
mouse, &
battery
management).
DIMM Serial
Presence Detect
(SPD)
configuration data
No
Yes
Stores memory
module
information.
System BIOS
4 to 5 MBytes
Yes
Yes
Store system
BIOS code
and PC
configuration
data.
Intel Management
Engine Firmware
(present only in
models ending in a
p,w, or m or
with Intel Centrino
Pro technology)
1.5 or 5MByte
Yes
Yes
Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third party data
store.
Bluetooth flash
2Mbit
No
Yes
Stores
Bluetooth
configuration
and firmware.
802.11 WLAN
EEPROM
4kb to 8kb
No
Yes
Stores
configuration
and calibration
data.
Non Volatile
Memory Type
Amount
(Size)
Does
this memory
store
customer
data?
Does
this memory
retain data
when power
is removed?
What is the
purpose of
this memory?
upgrade is necessary to
address a unique issue.
Webcamera
64K bit
No
Yes
Fingerprint reader
512kByte
Flash
Yes
Yes
Stores
fingerprint
templates.
By enrolling in HP
ProtectTools Security
Manager.
2.
Turn on or restart the computer and press F10 when prompted near the bottom of the display.
b.
c.
d.
Select Main, Save Changes and Exit, and then press Enter.
What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module such as size, serial number,
data width, speed/timing, voltage and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. There are various third party tools available to read SPD memory.
3.
Does the Firmware Hub for System BIOS contain the BIOS program? Is this chip writable, and if so
how?
The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform the
write function.
4.
In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that updates can
be written by the customer. Is this true for these BIOS chips?
Yes, they are flash memory chips.
5.
What is meant by Restore the nonvolatile memory found in Intel-based system boards?
This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data.
6.
Does resetting the CMOS configuration memory return the PC back to factory defaults?
The process of resetting the CMOS will return certain system settings to factory default but will not
reset many of the system data and configuration defaults to their factory settings. To return these
system data and configuration defaults to factory settings, refer to question and answer 1 and follow
the instructions for returning the BIOS settings to factory defaults.
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Accredited agency
Australia
EANSW
Austria
OVE
Belgium
CEBC
Canada
CSA
Denmark
DEMKO
Finland
FIMKO
France
UTE
Germany
VDE
Italy
IMQ
Japan
METI
The Netherlands
KEMA
Norway
NEMKO
COC
Country/region
Accredited agency
South Korea
EK
Sweden
CEMKO
Switzerland
SEV
Taiwan
BSMI
BSI
UL
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2.
The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3.
The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm conductor size. The wall plug must
be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75-mm conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5.
The flexible cord must be Type VCTF, 3-conductor, 0.75-mm conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
15 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/
recycle.
Index
A
AC adapter, spare part numbers
AC adapter/battery light 18
audio, product description 4
audio-in. (microphone) jack,
identifying 21
audio-out (headphone) jack,
identifying 21
audio/USB board
spare part numbers 35
49
B
Backup and Restore 142
backups
creating 142
base enclosure
removal 82
spare part number 82
base enclosure, spare part
numbers 40
battery
removal 56
spare part numbers 42, 56
battery bay, identifying 23
battery release latch 23
Blu-ray R/RE DVDRW SuperMulti
Double-Layer Combo Drive
removal 69
spare part number 49
Blu-ray R/RE DVDRW SuperMulti
Double-Layer Drive
precautions 52
spare part number 40
Blu-ray ROM DVDRW Combo Drive
spare part number 69
Blu-ray ROM DVDRW SuperMulti
Double-Layer Drive
precautions 52
bottom components 23
buttons
left pointing stick 17
left TouchPad 17
optical drive eject 19, 20
power 11
right pointing stick 17
right TouchPad 17
Windows button 13, 14
C
Cable Kit
components 45
spare part number 45
cables, service considerations 52
caps lock light, identifying 15, 16
chipset, product description 2
components
bottom 23
display 9
front 18
left-side 19
rear 22
right-side 21
computer
major components 27
specifications 128
computer reset 147
connector, power 19
connectors, service considerations
52
D
display assembly
removal 104
spare part numbers 104
display back cover
spare part numbers 44
display bezel
removal 104
spare part numbers 43, 105
display panel
product description 2, 3
removal 105
spare part numbers 44
display panel cable
spare part numbers 44
Display Panel Support Kit
spare part number 28, 104
spare part numbers 44
DisplayPort-to-HDMI adapter, spare
part number 49
F
f11 recovery 138
fan
removal 79
spare part numbers 79
fan and heat sink assembly
spare part numbers 40
Fingerprint bracket, illustrated 46
fingerprint reader bezel, illustrated
46
fingerprint reader board
removal 87
spare part number 35, 87
fingerprint reader board bracket
removal 88
fingerprint reader, identifying 12
flash cache, product description 3
fn key, identifying 13, 14
front components 18
Index 157
J
jacks
audio-in. (microphone) 21
audio-out (headphone) 21
network 19, 20
RJ-11 (modem) 22
RJ-45 (network) 19, 20
G
graphics, product description 2
grounding guidelines 52
guidelines
equipment 55
grounding 52
packaging 54
transporting 54
workstation 54
K
keyboard
product description 5, 6
removal 72
spare part numbers 28, 72
keypad
embedded numeric 13
integrated numeric 14
keys
esc 13, 14
fn 13, 14
function 13, 14
Windows applications 13
H
hard drive
precautions 52
product description 3, 4
removal 58
spare part numbers 41, 48, 58
specifications 128
Hard Drive Hardware Kit
spare part number 42, 48
hard drive light 18
hard drive recovery 138
hard drive, identifying 23
headphone (audio-out) jack 21
heat sink
removal 79
spare part numbers 79
hinge
spare part number 44
hinge bracket
removal 106
hinge cover
spare part number 107
HP Recovery Disc Creator, using
141
I
integrated numeric keypad,
identifying 14
integrated webcam light,
identifying 9
internal display switch 10
internal microphones, identifying
158 Index
microphone
product description 4
microphone (audio-in.) jack,
identifying 21
microphone module
removal 107
spare part number 43, 108
microphone mute light 15, 16
model name 1
modem module
removal 61
spare part number 40, 61
spare part numbers 61
monitor connector cable
illustrated 45
spare part number 40
N
network cable
illustrated 45
network jack, identifying
num lock light 15, 16
L
latch, battery release 23
latches, service cover release 23
left-side components 19
lights
AC adapter/battery 18
caps lock 15, 16
hard drive 18
microphone mute 15, 16
num lock 15, 16
power 15, 16, 18
TouchPad 15, 16
webcam 9
wireless 15, 16, 18
M
mass storage device
illustrated 47
precautions 52
spare part numbers 47
Memory card reader, identifying
20
memory module
identifying 23
product description 3
removal 62, 64
removing 63
spare part numbers 62, 64
19, 20
O
operating system, product
description 6, 7, 8
optical drive
precautions 52
removal 69
spare part numbers 40, 49, 69
optical drive blank tray
illustrated 46
optical drive connector board
spare part number 36
optical drive eject button,
identifying 19, 20
19,
P
packaging guidelines 54
plastic parts, service
considerations 51
Plastics Kit
components 46
spare part number 46
pointing device, product
description 5, 6
pointing stick 17
pointing stick cover, spare part
number 34
ports
Dual-Mode DisplayPort 21
external monitor 21
product description 5
serial 22
power button board
removal 86
spare part number 86
spare part numbers 35
power button, identifying 11
power connector cable
removal 101
spare part numbers 34
power connector, identifying 19
power cord
set requirements 154
spare part numbers 50
power lights 15, 16, 18
power requirements, product
description 6
processor
product description 1, 2
removal 98
spare part numbers 35, 98
product description
audio 4
chipset 2
display panel 2, 3
Ethernet 4
external media cards 5
flash cache 3
fusion controller hub 2
graphics 2
hard drive 3, 4
keyboard 5, 6
memory module 3
microphone 4
operating system 6, 7, 8
pointing device 5, 6
ports 5
power requirements 6
processor 1, 2
product name 1
security 6
serviceability 8
solid-state drive 3
Upgrade drive 4
video 4
wireless 4, 5
product name 1
R
recovery 140
recovery media, creating 141
recovery partition 138
refresh 140
removal/replacement
procedures 56
reset
computer 147
steps 147
restoring the hard drive 138
right-side components 21
RJ-11 (modem) jack, identifying 22
RJ-45 (network) jack, identifying
19, 20
RJ-45 cable
illustrated 45
spare part number 40
RTC battery
removal 103
spare part number 42, 103
Rubber Kit, spare part number 42
S
Screw Kit, spare part number 50
SD card reader bezel, illustrated 46
security cable slot, identifying 21
security, product description 6
serial port, identifying 22
service considerations
cables 52
connectors 52
plastic parts 51
service cover
removal 57
spare part number 42, 57
service cover release latch 23
service cover release lock,
identifying 23
service tag 25
serviceability, product description 8
SIM slot, identifying 23
SIM, spare part number 49
SLED
remove everything and reinstall
option 147
slots
ExpressCard 19, 20
security cable 21
SIM 23
smart card 19, 20
smart card reader
removal 88
spare part number 88
spare part numbers 34
Smart card reader blank,
illustrated 46
smart card slot 19, 20
solid-state drive
precautions 52
product description 3
removal 70
spare part numbers 47, 70
Speaker Kit, spare part number 35
speakers
removal 95
spare part number 35, 95
speakers, identifying 11
specifications
computer 128
hard drive 128
system board
removal 89
spare part numbers 36, 89
T
tools required 51
top cover
spare part numbers 34
top hinge cover, spare part number
28
TouchPad
buttons 17
removal 100
spare part number 100
spare part numbers 35
TouchPad light, identifying 15, 16
TouchPad zone
identifying 17
transporting guidelines 54
U
upgrade bay 19, 20
Upgrade drive, product description
4
USB 3.0 charging port 19, 20
USB 3.0 port 19, 20, 21
Index 159
USB board
removal 85
spare part number 85
USB ports, identifying 19, 20, 21
V
vents, identifying 21, 23
video, product description 4
W
webcam 9
webcam light, identifying 9
webcam, identifying 9
webcamera/microphone module
removal 107
spare part number 43, 108
Windows
Refresh 140
Windows 7 operating system DVD
creating 141
Windows 7 operating system media
creating 141
Windows 8 operating system DVD
139
Windows applications key,
identifying 13
Windows button, identifying 13, 14
wireless antennas, identifying 9
wireless light 15, 16, 18
wireless, product description 4, 5
WLAN antennas, identifying 9
WLAN bracket, illustrated 46
WLAN module
removal 67
spare part numbers 40, 67
workstation guidelines 54
WWAN antennas, identifying 9
WWAN module
removal 65
spare part numbers 40, 65
160 Index