BC Assignment

Q.
1) Define the non Verbal communication & explain the principles & functions of
communication through a suitable corporate case study.
Ans It is a potent, natural force that remind us of our primitive links with the rest of
creation. Nonverbal communication (NVC) is usually understood as the process of
communication through sending and receiving wordless messages. i.e., language is
not the only source of communication, there are other means also. NVC can be
communicated through gestures and touch (Haptic communication), by body
language or posture, by facial expression and eye contact. NVC can be
communicated through object communication such as clothing, hairstyles or even
architecture, symbols and info graphics. Speech contains nonverbal elements
known as paralanguage, including voice quality, emotion and speaking style, as well
as prosodic features such as rhythm, intonation and stress. Dance is also regarded
as a nonverbal communication. Likewise, written texts have nonverbal elements
such as handwriting style, spatial arrangement of words, or the use of emoticons.
G. W. Porter divides non-verbal communication into four broad categories:
Physical: This is the personal type of communication. It includes facial expressions,

tone of voice, sense of touch, sense of smell, and body motions.
Aesthetic: This is the type of communication that takes place through creative
expressions: playing instrumental music, dancing, painting and sculpturing.
Signs: This is the mechanical type of communication, which includes the use of
signal flags, the 21-gun salute, horns, and sirens.
Symbolic: This is the type of communication that makes use of religious, status, or
ego-building symbols.
Q.2) Explain Kinesics
Ans Kinesics, or body language, is one of the most powerful ways that humans can
communicate nonverbally. It is used to portray moods and emotions and to
emphasize or contradict what is being said.
Body language is very important when in an interview. "To effectively communicate

it’s not always what you say, but what your body says, that makes the difference,"
according to Patricia Ball. There are various different types of body movement one
can do to come across as being too strong or too weak. For example, when one first
walks into the room and shakes hands with the interviewer you want to have good
eye contact as well as a good firm hand shake. Not too strong, because you can
come across as being a power player. Another important aspect to remember when
you are on an interview and that is to mirror your interviewer, but not to the point
that you over do it. For example, if the person that is giving you the interview
crosses his/her arms than you can cross your arms. If he/she crosses their feet then
you should cross your feet, but do it gradually.
The last two things to remember is when you first walk into the office do not cross
anything unless the person that is doing the interviewing crosses his or hers first.
Next when you are sitting down be relaxed as possible by opening your suit jacket.
This shows the person that you are not tensed. The other aspect to remember is to
lean forward in your chair, but not to close where you are in the individuals face. If
you sit back in your chair you might be sending off signals, such as, aloofness or
rejection. Finally, nonverbal communication can also be an effective sale when
executives learn to read a client’s body language.
Kinesic communication is communicating by body movement and is perhaps the

most well-known non-verbal form of communication, although it is not the only way
to talk with others without words.
Body posture
The way that the body is held can communicate many different messages.
An open body that takes up a lot of space can indicate comfort and domination,
whilst a closed-in body that makes itself small can signal inferiority.
Copying of the other person's body shows agreement, trust and liking.
Gestures
Gesture is communicating through the movement of body and arms.
Ekman and Friesen (1969) identified five types of gesture:
• Emblems: Direct replacements for words.

• Illustrators: Shaping what is being said.
• Affect displays: shows of emotion.
• Regulators: for controlling the flow of conversation.
• Adaptors: Self-oriented tension relievers and other forms.
Facial signals
When we communicate with others, we look mostly at their face. This is not a
coincidence as many signals are sent with the 90-odd muscles in the face. The way
the head tilts also changes the message.
The eyes are particularly important, and when communicating we first seek to make
eye contact. We then break and re-establish contact many times during the
discussion.
Eyebrows and forehead also add significant signals, from surprise to fear to anger.
The mouth, when not talking can be pursed, downturned or turned up in a smile.
Q.3) How does body adornments & clothing play a role in business communication?
Ans: Our communications are also affected by a

variety of other variables, such as clothes, makeup,
and accessories. These offer signals relating to
context (e.g. formal vs. informal), status, and
individuality. The ways people carry cigarettes,
pipes, canes, or relate to their belts, suspenders, or
glasses also suggests different semiotic meanings.
(Semiotics is the science of the emotional or
psychological impact of signs, appearances–not
words–that's "semantics"-- but of how things look.)
Context: While this category is not actually a
mode of nonverbal communication, the setting up
of a room or how one places oneself in that room is
a powerfully suggestive action. Where one sits in
the group is often useful in diagnosing that
person's attitude toward the situation. Group
leaders or psychodrama directors need to be
especially alert to the way the group room is
organized. Consider the following variables and
imagine how they might affect the interaction:
- amount and source of light
- color of the lighting
- obvious props, a podium, blackboard
- the size of the room
- colors of the walls, floor, furniture
- seating arrangements
- number of people present
- environmental sounds, smells, and temperature
- the numbers and ratios of high-status and low
status people
- the positioning of the various people in the
space, who sits next to whom, who sits apart, who
sits
close, etc.

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Q.

G. W. Porter divides non-verbal communication into four broad categories:

Physical: This is the personal type of communication. It includes facial expressions,

Q.2) Explain Kinesics

Body language is very important when in an interview. "To effectively communicate

Kinesic communication is communicating by body movement and is perhaps the

Ekman and Friesen (1969) identified five types of gesture:

• Emblems: Direct replacements for words.

Ans: Our communications are also affected by a

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