Apple Service Manual, Power Mac G4, Mac Server G4
Apple Service Manual, Power Mac G4, Mac Server G4
Apple Service Manual, Power Mac G4, Mac Server G4
Basics
Power Mac G4/
Macintosh Server G4
Basics Product Description - 1
| Overview
Product Description
The Power Mac G4 is the
first Power Mac computer
based on the PowerPC G4
processor. Some
configurations also include
support for wireless
networking, dual-channel
USB, Gigabit Ethernet, dual
processing, digital audio,
and a wake/sleep power
management feature.
Basics Identifying Versions of the Power Mac G4 - 2
Identifying Versions of
the Power Mac G4
There are five models of
Power Mac G4 computers:
AGP Graphics, PCI Graphics,
Gigabit Ethernet, Digital
Audio, and QuickSilver.
To further distinguish
Gigabit Ethernet models
from AGP Graphics models,
check the logic boards. AGP
Graphics boards include an
internal FireWire connector
at J9; Gigabit Ethernet
boards do not include the
connector.
New Technologies
While the Power Mac G4
family of computers all use
the innovative PowerPC G4
processor, they also include
a range of other new hard-
ware and architectures. For
information on the latest
technolgies, check the Apple
Knowledge Base.
Basics Standard Configurations - 4
| Features
Standard Configurations
Processor
• 350-,400-, 450-, 466-, 500-, 533, 733-, 800-,
or 867-MHz PowerPC G4 processor; dual processors on
some configurations
• Velocity Engine vector processing unit with 162
integrated Single Instruction Multiple Data (SIMD)
instructions
• Full 128-bit internal memory data paths
• Powerful floating-point unit supporting single-cycle,
double-precision calculations
• Data stream prefetching operations supporting four
simultaneous 32-bit data streams
Basics Standard Configurations - 5
• L2 or L3 cache
• 100-MHz system bus (PCI Graphics/AGP Graphics/
Gigabit Ethernet) or 133-MHz system bus
(QuickSilver/Digital Audio)
Memory
• 64, 128, 256, or 512 MB of PC-100 SDRAM (PCI
Graphics/AGP Graphics/Gigabit Ethernet) or
64, 128, 256, or 512 MB of PC-133 SDRAM
(QuickSilver/Digital Audio)
• Four DIMM slots (PCI Graphics/AGP Graphics/Gigabit
Ethernet) or three DIMM slots (QuickSilver/Digital
Audio)
Basics Standard Configurations - 6
Storage
• One of the following hard drives: 10, 13, 20, 27, 30,
40, 60, or 80 GB Ultra ATA
• One of the following optical drives:
– CD-ROM drive
– CD-RW drive
– DVD-ROM drive
– DVD-RAM drive
– DVD-R/CD-RW drive
– DVD/CD-RW drive
• Optional 100 or 250 MB Zip drive
• Three 3.5-inch hard drive expansion bays
– One ATA drive preinstalled in standard configurations
– Support for up to two internal ATA drives
– Support for up to three internal SCSI drives
Basics Standard Configurations - 7
Graphics Support
• Video card installed in a dedicated graphics slot (either a
PCI slot or an AGP slot)
• Support for up to 1,600 by 1,200 pixel resolution at 32
bits per pixel and up to 85-Hz refresh rate
• 15-pin mini D-Sub VGA connector
• ADC connector for digital flat-panel display (not
available on PCI Graphics computers)
• Support for independent video output to two monitors
(with NVIDIA GeForce2 MX TwinView video card)
Basics Standard Configurations - 8
Environmental Requirements
• Operating temperature: 50° to 95° F (10° to 35° C)
• Storage temperature: -40° to 116° F (-40° to 47° C)
• Relative humidity: 5% to 95% noncondensing
• Maximum altitude: 10,000 feet (3,048 m)
Basics Standard Configurations - 9
Configure-to-Order Options
The configure-to-order options are available from the
Apple Store. For more information, view the options online
at http://store.apple.com.
Basics Power Mac G4 (AGP Graphics/Gigabit Ethernet) Views - 1 1
| Views
Ethernet Port
AGP Slot
SDRAM
Slots (4)
Sound Out
Sound In
USB
Monitor Ports Ethernet FireWire
PCI Slots Card Slot A & B Connector Ports (2)
PMU Button
Internal
FireWire
Battery Port
(not included
on Gigabit
models)
Ultra ATA
Connector
Power
Modem
Connector
Front Panel
Board
Speaker
USB
Ports
A&B
Ethernet
Monitor SDRAM Connector
PCI Card DIMM Digital Audio Jack
Slots FireWire
Slot Slots Ports (2) Headphone Jack
Power
Repair Strategy/Warranty
|
USA Ordering
U.S. service providers not enrolled in AppleOrder may fax
their orders to Service Provider Support (512-908-
8125) or mail them to:
Apple Computer, Inc.
Service Provider Support / MS 212-SPS
2323 Ridgepoint Drive
Austin, TX 78754
Canadian Ordering
Canadian service providers not enrolled in ARIS may fax
their orders to Service Provider Support in Canada (800-
903-5284). For Canadian inquiries, please call Service
Provider Support (800-217-9517).
Warranty
U.S. Only
Power Mac G4 computers are covered under the Apple One-
Year Limited Warranty. The AppleCare Protection Plan is
also available for these products. Service providers are
reimbursed for warranty and AppleCare Protection Plan
repairs. For pricing information, refer to Service Price
Pages.
Basics Warranty - 1 9
Canada Only
Power Mac G4 computers are covered under the Apple One-
Year Limited Warranty. The AppleCare Protecion Plan is
also available for these products. Service providers are
reimbursed for warranty and AppleCare Protection Plan
repairs. For pricing information, refer to Service Price
Pages.
K Service Source
Specifications
Power Mac G4/
Macintosh Server G4
Specifications Introduction - 1
Introduction
Specifications information for this product can be found in the Spec Database, which you can
access at Service Source Online (http://service.info.apple.com) or on Service Source CD.
Take Apart
Power Mac G4 / Macintosh
Server G4
Take Apart Identifying Models of the Power Mac G4 - 1
General
Identifying Models of
the Power Mac G4
There are five models of
Power Mac G4 computers:
AGP Graphics, PCI Graphics,
Gigabit Ethernet, Digital
Audio, and QuickSilver.
To further distinguish
Gigabit Ethernet models
from AGP Graphics models,
check the logic boards. AGP
Graphics boards include an
internal FireWire connector
at J9; Gigabit Ethernet
boards do not include the
connector.
Tools
• Flatblade screwdriver
• Phillips screwdriver
• Allen wrench (2.5 mm)
to remove the power
supply, side panels, top
and rear handles, and
front and rear supports
• Jeweler’s screwdriver to
remove the I/O panel
cover and antenna
• Needlenose pliers to
remove the right and left
side panels
• ESD mat
Take Apart Opening the Computer - 5
Procedures
Video Card
Before you begin, do the
following:
• Open the side access
panel.
• Remove the external video
cable.
Modem, AGP
Graphics/Gigabit
Ethernet/Digital Audio/
QuickSilver
Note: The Power Mac G4
(AGP Graphics/Gigabit
Ethernet/Digital Audio/
QuickSilver) modem
requires a modem filter; the
two are separate parts. To
remove the modem, you do
not need to remove the
modem filter.
5. With a jeweler’s
screwdriver, pry up the
metal tabs on the top
shield.
With a needlenose
pliers, pinch the tiny
metal tabs flat so the
modem board can be
removed from the bottom
shield.
Take Apart Modem, PCI Graphics - 22
Processor Module,
Power Mac G4
(QuickSilver)
Before you begin, do the
following:
• Open the side access
panel.
• Remove the processor fan.
4. To disconnect the
processor from the logic
board, hold it by the long
edges, gently rock the
processor right to left,
and lift straight up.
± Warning: Hold the
module as shown when
removing or installing it
to avoid bending the
processor connector
pins.
Take Apart Processor Module, Power Mac G4 (QuickSilver) - 31
Processor Module,
AGP Graphics/Gigabit
Ethernet/Digital Audio
Before you begin, open the
side access panel.
4. To disconnect the
processor from the logic
board, hold it by the
edges nearest the two
opposing screw holes (on
either side of the
connector), gently rock
the processor right to
left, and lift straight up.
±Warning: Hold the
module as shown when
removing or installing it
to avoid bending the
processor connector
pins.
Take Apart Processor Module, AGP Graphics/Gigabit Ethernet/Digital Audio - 35
2. Using a Phillips
screwdriver, remove
the four logic board
mounting screws.
2. Using a Phillips
screwdriver, remove
the three logic board
mounting screws.
replacement board.
2. Using a Phillips
screwdriver, remove
the logic board mounting
screws.
SDRAM DIMM
Before you begin, open the
side access panel.
Take Apart SDRAM DIMM - 57
Important: Before
installing a new 36 GB
Ultra2 LVD SCSI IBM
drive, you must apply a
thermal pad, part
number 922-3863.
Take Apart Ultra2 LVD SCSI Card - 74
6. Using a Phillips
screwdriver, remove
the four CD/DVD drive
carrier mounting
screws.
7. Using a Phillips
screwdriver, remove
the four Zip drive
mounting screws.
8. Using a Phillips
screwdriver, remove
the drive carrier
mounting screws.
4. Using a Phillips
screwdriver, remove
the four screws securing
the fan to the fan
bracket.
5. Using a Phillips
screwdriver, remove
the four screws securing
the fan to the fan
bracket.
Speaker, PCI/AGP
Graphics/Gigabit
Ethernet/Digital Audio
Before you begin, do the
following:
• Open the side access
panel.
• Remove the carrier
support plate.
Take Apart Speaker, PCI/AGP Graphics/Gigabit Ethernet/Digital Audio - 131
Antenna
Note: The antenna is routed
through the chassis in two
ways: under the logic board
and through drive bay 1. Do
not remove or replace the
antenna if it is routed under
the logic board. To replace
this type of antenna, you
must replace the entire
chassis.
Top Panel
Before you begin, remove
the following:
• top front handle
• top rear handle
Take Apart Top Panel - 146
Front Panel
Before you begin, remove:
• top front handle
• lower front support and
lower front panel
• Power Mac G4 (PCI/AGP
Graphics/GIgabit
Ethernet/Digital Audio):
CD/DVD drive bezel and
CD/DVD drive carrier
• Power Mac G4
(QuickSilver): Zip drive
bezel or blank bezel
2. Using a screwdriver,
carefully push the front
panel tabs inward to
release them from the
chassis.
Latch Panel
Before you begin, remove
the following:
• video card
• PCI cards (if present)
• Power Mac G4 (PCI
Graphics): FireWire
board (if present)
• Power Mac G4 (PCI
Graphics): modem (if
present)
• AirPort card (if present)
• logic board
Take Apart Latch Panel - 157
4. Using a flatblade
screwdriver or
needlenose pliers, push
or squeeze the plastic
tabs (protruding
through the side chassis
panel), to release the
right panel from the
metal chassis.
4. Using a needlenose
pliers, squeeze the tabs
(located behind the fan
bracket) to release the
left side panel from the
metal chassis.
1. Using a jeweler’s
screwdriver and
working from right to
left, carefully pry the
plastic tabs away from
the metal frame. As each
tab is released, pull the
I/O cover away from the
frame.
Troubleshooting
Power Mac G4/
Macintosh Server G4
Troubleshooting General/ Block Diagrams - 1
General
Block Diagrams
Processor Module
Backside PowerPC G4
L2 cache microprocessor
Processor Module
Backside PowerPC G4
L2 cache microprocessor
Processor Module
PowerPC G4
Backside
microprocessor
L3 cache
L2 cache : 256K 1:1
Boot
ROM AGP
4x slot
Sound Out
Sound In
USB
Monitor Ports Ethernet FireWire
PCI Slots Card Slot A & B Connector Ports (2)
PMU Button
Internal
FireWire
Battery Port
(not included
on Gigabit
models)
Ultra ATA
Connector
Power
Modem
Connector
Front Panel
Board
Speaker
USB
Ports
A&B
Ethernet
Monitor SDRAM Connector
PCI Card DIMM Digital Audio Jack
Slots FireWire
Slot Slots Ports (2) Headphone Jack
Power
Battery
Processor Module
The logic board comes with a removable processor module. The
processor should rarely fail and should be replaced only as a last
resort. Processor modules can be ordered from Service.
Processor Module
The logic board comes with a removable processor module. The
processor should rarely fail and should be replaced only as a last
resort. Processor modules can be ordered from Service.
Note that when you replace the logic board on a Power Macintosh
G4 (PCI Graphics), you must also change the processor jumper
block and warranty sticker to be compatible with the processor
module. Failure to install the jumper block properly will result
in a unit that does not boot up. No jumper block is required for
Power Mac G4 (AGP Graphics/Gigabit Ethernet/Digital Audio)
processors.
If a CD and/or Zip are attached to the ATA bus, this LED will
illuminate at power/on restart time for a few seconds. After that,
it is unlikely it will illuminate again in a trouble-free system. If
this light stays on for a prolonged period, this is a sign of trouble
on the ATA bus. If devices are connected to the ATA bus and this LED
is dark at boot time, that is also likely a sign of trouble. If a hard
disk drive is attached to this bus, the LED flickers regularly
indicating drive activity (reads/writes).
Troubleshooting General/ Logic Board Troubleshooting - 1 8
other port can still be functional. These LEDs are not immediately
illuminated at the beginning of a restart or cold power-on. During
a successful/normal boot, the sequence will look like:
1. Unit is powered on and other LEDs will illuminate while DS4
and DS5 are off.
2. Then DS4 and DS5 on for a second or two
3. Then off very briefly (1 second)
4. Then back on (confirms secondary PCI bus is initialized and
power now available)
DS6
DS7
DS8
DS9
Troubleshooting General/ Power Supply Verification - 2 2
Verification Procedure
Follow the procedures in the Take Apart chapter to access the
power supply.
Connect the black lead of the volt meter to pin 16 of the 20-
pin power supply connector. Connect the red lead of the volt
meter to pin 9 of the power supply connector. The volt meter
should measure approximately +5V.
Connect the black lead of the volt meter to pin 11 of the 22-
pin power supply connector. Connect the red lead of the volt
meter to pin 22 of the power supply connector. The volt meter
should measure approximately +28V.
Connect the black lead of the volt meter to pin 11 of the 22-
pin power supply connector. Connect the red lead of the volt
meter to pin 22 of the power supply connector. The volt meter
should measure approximately +25V.
7. Connect the black lead of the volt meter to pin 16 of the power
supply connector for AGP and PCI models or pin 11 for Gigabit
Ethernet/Digital Audio/QuickSilver models. Connect the red
lead of the volt meter to pin 1 of the power supply connector.
The volt meter should measure approximately +3.3V.
next step.
8. Connect the black lead of the volt meter to pin 16 of the power
supply connector for AGP and PCI models or pin 11 for Gigabit
Ethernet/DIgital Audio/QuickSilver models. Connect the red
lead of the volt meter to pin 4 of the power supply connector.
The volt meter should measure approximately +5V.
next step.
10. The testing is complete. You have just verified that the power
supply is not the cause of the “No apparent power” symptom.
Troubleshooting General/ SDRAM DIMMs - 3 2
SDRAM DIMMs
The Power Mac G4 uses the following types of SDRAM DIMMs:
PCI/AGP/Gigabit Ethernet QuickSilver/ Digital Audio
PC-100 SDRAM PC-133 SDRAM
3.3 volt unbuffered 3.3 volt unbuffered
168-pin 168-pin
64-bit wide 64-bit wide
PCI Cards
Note: The computer will boot up without the video card installed,
but it will not operate properly.
Troubleshooting General/ PCI Cards - 3 5
Slots #4 #3 #2 Slot #1
If you are having problems with a card, inspect the connector pins
with a magnifying glass. If you find residue, use a pencil eraser or
the chemical cleaner “stabilant” (see TIL article 10468) to
gently clean the pins. Remember, never handle the cards by the
gold connectors.
Troubleshooting General/ VGA-to-Macintosh Adapters - 3 7
VGA-to-Macintosh Adapters
To avoid “No video” or “Black screen” situations, do not use two
VGA-to-Macintosh adapters (one on each end) on the video cable
that connects a Power Mac G4 computer to a monitor with a
captive VGA connector.
Symptom Charts
System
System is completely 1 Power Macintosh G4 (PCI Graphics): Check LEDS DS7 and
dead (no fan DS8 on the logic board. In a working unit, these LEDs should
movement) be in sync with each other: both on or both off. If one LED is
on and the other is off, there is a problem.
2 Verify power outlet is good. Try a known-good power cord.
3 Make sure the voltage switch on the back of the power supply
is set to the correct voltage.
4 Check for trickle voltage on the power supply connector.
Refer to “Power Supply Verification” in this chapter.
5 Disconnect the keyboard and power-on the system via the
power button on the front of the computer. If the unit powers
on, replace the USB keyboard. If not, go to next step.
6 Power Macintosh G4 (PCI Graphics): Reset the Cuda chip and
try again. See “Resetting the Cuda Chip” in this chapter.
7 Reset the logic board:
• Power Mac G4 (AGP Graphics): Refer to “Resetting the
Troubleshooting Symptom Charts/ System - 4 1
Memory error dialog 1 Reseat SDRAM DIMMs. (Note: The computer does not ship
box message appears with any on-board memory. You must have an SDRAM DIMM
on the screen installed for the computer to boot properly.)
2 Verify that only SDRAM DIMMs are installed and not EDO
memory. Use PC-100 DIMMs on Power Mac G4 (PCI/AGP/
Gigabit Ethernet) and PC-133 DIMMs on Power Mac G4
(Digital Audio/QuickSilver).
3 Run MacTest Pro to locate the bad SDRAM. Replace the SDRAM
with a known-good DIMM.
Troubleshooting Symptom Charts/ System - 4 3
Clicking, chirping, 1 Remove all PCI cards and test unit. If problem does not occur
thumping, or rubbing with cards removed, begin replacing cards one at a time to
determine which card is causing problem. Replace problem
card with known-good card.
2 Remove media from drives and verify noise is gone. Replace
media.
3 Verify no cables are caught in fan.
4 Disconnect fan and verify noise is gone. Replace fan.
5 Reseat the CD-ROM/Zip drive carrier.
6 Disconnect power cable to all drives. Reconnect drives one at
a time. Replace problem drive.
7 Replace power supply.
8 Replace video card.
9 Replace logic board.
1 0 Replace processor module.
Troubleshooting Symptom Charts/ System - 4 5
System shuts down 1 Check that the fan cable is connected and the fan is
intermittently operational.
2 Make sure air vents are clear. Do not operate the computer
with the access panel open, the heatsink could overheat.
3 Make sure power cord is plugged in firmly.
4 Check that power source is turned on and correct voltage is
present.
5 Replace power cord.
6 Check battery.
7 Power Macintosh G4 (PCI Graphics): Reset Cuda chip. See
“Resetting the Cuda Chip” in this chapter.
8 Reset the logic board:
• Power Mac G4 (AGP Graphics): Refer to “Resetting the
PMU on the Logic Board” in this chapter to reset the PMU.
• Power Macintosh G4 (PCI Graphics): Refer to “Resetting
the PCI Logic Board” in this chapter.
9 Replace power supply.
1 0 Replace logic board.
Troubleshooting Symptom Charts/ System - 4 6
System shuts down 1 Verify the power outlet is good. Try a known-good power
almost immediately cord.
2 Ensure the voltage switch on the back of the power supply is
set to the correct voltage.
3 Power Macintosh G4 (PCI Graphics): Reset Cuda chip and try
again. See “Resetting the Cuda Chip” in this chapter.
4 Reset the logic board:
• Power Mac G4 (AGP Graphics): Refer to “Resetting the
PMU on the Logic Board” in this chapter to reset the PMU.
• Power Macintosh G4 (PCI Graphics): Refer to “Resetting
the PCI Logic Board” in this chapter.
5 Replace power supply.
During startup, 1 Start up with the system restore CD that came with the
following message is computer and run Disk First Aid.
displayed, “This 2 Verify system software is Mac OS 8.6 or higher.
startup disk will not 3 Perform a clean install of system software with the system
work on this restore CD that came with the computer.
Macintosh model....”
System freezes during 1 Boot with extensions off by holding down the Shift key during
normal operation startup. To isolate the problem, use the Extension Manager to
add the system extensions and control panels back one at a
time, starting up the system after each addition.
2 Perform a clean install of system software with the system
restore CD that came with the computer.
3 Reset the logic board:
• Power Mac G4 (AGP Graphics): Refer to “Resetting the
PMU on the Logic Board” in this chapter to reset the PMU.
• Power Macintosh G4 (PCI Graphics): Refer to “Resetting
the PCI Logic Board” in this chapter.
Troubleshooting Symptom Charts/ System - 4 9
Error Beeps
Computer beeps once 1 One beep means that no RAM is installed or detected.
at startup 2 Reseat the SDRAM and try again.
3 If no SDRAM is present, install a known-good SDRAM DIMM
in the top slot and try again.
4 If DRAM is present, replace it (one DIMM at a time, starting
with the top DIMM slot) with a known-good SDRAM DIMMs.
5 Reseat processor module and try again.
6 Replace processor module and try again.
7 Replace logic board.
Computer beeps twice 1 Two beeps means that incompatible RAM types may be
at startup installed. Verify that only SDRAM DIMMs are installed and
not EDO memory. Use PC-100 DIMMs on Power Mac G4
(PCI/AGP/Gigabit Ethernet) and PC-133 DIMMs on Power
Mac G4 (Digital Audio/QuickSilver).
2 Replace the existing SDRAM one DIMM at a time with known-
Troubleshooting Symptom Charts/ Error Beeps - 5 1
Computer beeps three 1 Three beeps means that no RAM banks passed memory testing.
times at startup 2 Replace the existing SDRAM one DIMM at a time with known-
good SDRAM DIMMs.
3 Reseat processor module and try again.
4 Replace processor module and try again.
5 Replace logic board.
Troubleshooting Symptom Charts/ Error Beeps - 5 2
Computer beeps four 1 Four or five beeps means that the ROM is probably bad and
or five times at cannot be fixed.
startup 2 Remove all third-party hardware from the computer,
including RAM, PCI cards, hard drives, external USB devices,
and FireWire devices. Reinstall one at a time, starting up
after each addition.
3 Replace logic board.
Troubleshooting Symptom Charts/ Video and Sound - 5 3
Video
Screen is black, but 1 Check video cable/card connections and connector pins.
boot tone is present, 2 Remove all third-party devices.
drive operates, fan is 3 Reseat video card.
running, and LED is 4 Power Mac G4 (PCI Graphics): Check jumper block at J25.
lit Make sure jumper is correct color for processor type,
includes all required inner metal clips, and is installed in
correct direction. See “Processor Module” in Take Apart for
more information.
5 Clear parameter RAM. Hold down Command-Option-P-R
during startup but before “Welcome to Macintosh” appears.
6 Reseat SDRAM DIMMS. Verify that only SDRAM DIMMs are
installed and not EDO memory. Use PC-100 DIMMs on Power
Mac G4 (PCI/AGP/Gigabit Ethernet) and PC-133 DIMMs on
Power Mac G4 (Digital Audio/QuickSilver).
Troubleshooting Symptom Charts/ Video and Sound - 5 4
Screen is black, there 1 Power Macintosh G4 (PCI Graphics): Check jumper block at
is no boot tone, and J25. Make sure jumper is correct color for processor type,
drive does not includes all required inner metal clips, and is installed in
operate, but fan is correct direction. See “Processor Module” in Take Apart for
running and LED is lit more information.
2 Check video cable/card connections.
3 Reset Cuda chip. See “Resetting the Cuda Chip” in this
chapter.
4 Reset the logic board:
• Power Mac G4 (AGP Graphics): Refer to “Resetting the
PMU on the Logic Board” in this chapter to reset the PMU.
• Power Macintosh G4 (PCI Graphics): Refer to “Resetting
the PCI Logic Board” in this chapter.
5 Reseat the video card.
6 Reseat the SDRAM DIMMs.
7 Reseat processor module.
8 Remove all SDRAM DIMMs and try replacing them one at a
time to test. Replace any bad DIMMs.
Troubleshooting Symptom Charts/ Video and Sound - 5 6
Distorted Video 1 Apple monitors: Adjust the focus using the Display
Adjustment Utility on the MacTest Pro CD.
2 Third-party monitors: Try a known-good monitor.
3 Check and reseat the video cable.
4 Check the video adapter if using one. Refer to “VGA-to-
Macintosh Adapter” earlier in this chapter.
5 Adjust the screen geometry using the Display Adjustment
Utility on the MacTest Pro CD.
6 Adjust the cutoff or white balance using the Display
Adjustment and Display Service Utilities on the MacTest Pro
CD. Refer to the monitor’s owner’s manual for additional
information.
Troubleshooting Symptom Charts/ Video and Sound - 5 8
Flashing question 1 Boot from the system restore CD to verify the hard drive can
mark be seen on the desktop. If booting from a SCSI chain, make
sure the hard drive’s SCSI ID is set to a unique number.
2 Check for OS software on the boot drive.
3 Run Disk First Aid. Update the driver with Drive Setup.
4 If the symptom is on the external SCSI drive, disconnect the
external SCSI devices. Troubleshoot the SCSI chain if
necessary.
5 Reinstall system software using the system restore CD that
came with the computer.
6 Replace the hard drive data cable.
7 Replace the hard drive.
Troubleshooting Symptom Charts/ Video and Sound - 5 9
Sound
No sound from 1 Boot with extensions off and try again. Troubleshoot
computer’s speaker extensions.
2 Boot from system restore CD that came with the computer and
test. Reinstall system software.
3 Disconnect any microphones or external speakers.
4 Verify that volume setting in Control Panel is adequate and
mute is not checked.
5 Clear parameter RAM. Hold down Command-Option-P-R
Troubleshooting Symptom Charts/ Video and Sound - 6 0
No sound from Apple 1 Push on the Apple Pro Speaker jack to make sure it is firmly
Pro Speakers when inserted into the Apple Speaker sound output port. (The Apple
attached to a Power Pro Speaker jack has two detents. You should feel them as you
Mac G4 (Digital push the jack into the sound output port. Giving the jack a
Audio/QuickSilver) slight twist while inserting it into the port may make a
computer better connection.)
2 Verify the speaker volume and balance are set appropriately
in the Sound control panel.
3 Clear parameter RAM. Hold down Command-Option-P-R
during startup, until the computer restarts.
4 Reinstall system software.
5 Replace the Apple Pro Speakers.
Troubleshooting Symptom Charts/ Hard Drive - 6 1
Hard Drive
Single internal ATA 1 Check if you can see the drive using Drive Setup from
hard drive does not MacTest Pro. Reinstall the software drivers for the hard
operate; drive doesn’t drive.
spin 2 Check all cable connections to the hard drive.
3 Replace hard drive data cable.
4 Verify hard drive power cable is OK. Try another power
connector. If power cable defective, replace power supply.
5 Replace hard drive. If problem resolved, reinstall IDE device
driver and system software.
CD-ROM Drive
CD-ROM tray won’t 1 Reseat cables on the back of the CD-ROM drive.
open 2 Verify CD-ROM software is good. Reinstall CD-ROM software.
3 Verify CD-ROM bezel is properly seated.
4 Reseat CD-ROM data cable on logic board.
5 Try using known-good compact disc.
6 Replace CD-ROM drive mechanism.
DVD-ROM Drive
“Cannot open” 1 Make sure DVD-ROM drive is installed. (Apple DVD Player
message appears when cannot launch without DVD-ROM installed.)
Apple DVD Player 2 Quit all open applications and relaunch Apple DVD Player.
launched 3 Restart computer and relaunch Apple DVD Player.
4 Power Mac G4 (PCI Graphics): Verify DVD decoder card is
installed.
5 Turn off Chooser setting for automatically mounting servers
at startup. For more information, see TIL article 30970.
6 Refer to TIL article 30887 for further instructions.
Troubleshooting Symptom Charts/ Zip Drive - 6 5
Zip Drive
Zip drive does not 1 Replace Zip disk with known-good disk.
show up on desktop 2 Does drive have power? Check that light blinks on front of
Zip drive when disk is inserted.
3 Reseat cables on back of Zip drive.
4 Make sure driver is turned on in Extension Manager.
5 Reinstall Zip software.
6 Verify that Zip drive shows up in Apple System Profiler as
ID = 1 (slave). If not, check the connector. There should be
no jumper on the 6-pin device setting’s connector.
7 Replace IDE/ATA drive cable.
8 Replace Zip drive.
9 Replace logic board.
Troubleshooting Symptom Charts/ Zip Drive - 6 6
Zip disk does not eject 1 Use manual eject hole on Zip drive to eject stuck disk.
Examine disk for damage. Restart the computer, and hold
down manual eject button throughout entire boot process.
Once system is booted, insert known-good Zip disk and try
ejecting it by dragging the disk icon to the trash can.
2 Reinstall Zip software.
3 Replace Zip drive.
4 Replace IDE/ATA drive cable.
Troubleshooting Symptom Charts/ Zip Drive - 6 7
Zip drive attempts to 1 Reseat Zip drive bezel so bezel slot aligns correctly with
eject disk, but doesn’t drive.
2 Use the manual eject hole on the Zip drive to eject the stuck
disk. Examine the disk for damage. Restart the computer, and
hold down the manual eject button throughout the entire boot
process. Once the system is booted, insert a known-good Zip
disk and try ejecting it by dragging the disk icon to the trash
can.
3 Replace Zip drive.
Troubleshooting Symptom Charts/ Zip Drive - 6 8
Cursor moves, but 1 Boot from system restore CD that came with the computer.
clicking USB mouse 2 Troubleshoot extensions or reinstall system software.
button has no effect 3 If mouse is connected to keyboard, connect the mouse to one of
the USB ports on the I/O panel instead. If mouse works,
replace keyboard.
4 If the mouse is connected to one of the USB ports on the I/O
panel, switch to the other USB port. If mouse works, replace
logic board.
5 Clear parameter RAM. Hold down Command-Option-P-R
during startup but before “Welcome to Macintosh” appears.
6 Replace mouse.
5 Replace keyboard.
6 Replace logic board.
USB printer does not 1 Verify you have correct version of system software and
work printer driver installed.
2 Open the Chooser and verify that you have the correct printer
selected.
3 If the printer is connected to a third-party USB hub, switch
it to one of the USB ports on the I/O panel. If the printer
works now, you have a bad third-party USB hub.
4 Turn off unnecessary extensions and try again.
5 Perform clean install of system software and print driver.
6 Replace printer interface cable.
7 Replace the printer.
8 Replace logic board.
Troubleshooting Symptom Charts/ Input Device Problems - 7 2
Network Problems
Ethernet connection 1 Try another Ethernet cable.
drops off line by itself 2 Reinstall the Ethernet driver.
3 Possible network problem. Troubleshoot the network.
Unable to see any 1 Open the AppleTalk or TCP/IP control panel and select the
network devices Ethernet option. Verify that you can now see devices on the
network.
2 Reset parameter RAM. Hold down Command-Option-P-R
during startup but before “Welcome to Macintosh” appears.
3 Boot from the system restore CD that came with the
computer. Open the AppleTalk or TCP/IP control panel and
switch to Ethernet. Are you able to switch to Ethernet and see
Ethernet devices on the network now? If so, troubleshoot
software extensions or reinstall system software.
4 Try connecting to a known-good Ethernet port at the wall or
external hub.
5 Verify that other users are experiencing the same problem. If
so, contact the network administrator. If not, go on to the next
step
6 Replace the logic board.
Troubleshooting Symptom Charts/ Modem - 7 5
Modem
The internal modem is 1 Make sure the correct CCL and extension files installed.
not recognized. 2 Reseat the modem and modem cable.
3 Reinstall the CCL and modem extension. If the problem
persists, reinstall the system software and try again.
4 Reset parameter RAM. Hold down Command-Option-P-R
during startup but before “Welcome to Macintosh” appears.
5 Replace the modem.
Modem reports an 1 Use the Modem Country Selector utility to make sure the
error when dialing modem is set to the correct country.
out 2 Make sure the correct driver is installed and the correct CCL
is selected and that they are not corrupted. If necessary,
reinstall the driver and/or CCL.
3 Try another cable and phone jack.
4 If problem persists, reinstall system and modem software.
Troubleshooting Symptom Charts/ Modem - 7 6
Computer freezes Extensions are in conflict or the Mac OS is corrupted. Enable only
when modem dials the Mac OS files in the Extensions Manager and any modem drivers
needed. If the problem persists, reinstall the system software
Modem is having 1 Use the Modem Country Selector utility to make sure the
trouble connecting to modem is set to the correct country.
Online site 2 The phone line may have too much noise. If the user has a
second line, try that one. The user should contact their local
phone company and request their line be checked.
3 Check to make sure the TCP/IP control panel is correctly
configured for the user's Internet Service Provider. If the
TCP/IP control panel is not configured correctly, it may
connect but won’t be able to access any sites.
4 Sometimes online services use different servers for dial-up/
authentication and for services. If one server is down, users
may be able to login but not access any services. Contact the
online service for help.
Troubleshooting Symptom Charts/ Modem - 7 7
The dialup software 1 Use the Modem Country Selector utility to make sure the
will not initiate a modem is set to the correct country.
connection 2 Make sure dialup software is fully installed and all required
extensions are enabled. If necessary, reinstall the dialup
software and provide the necessary information for setup.
Modem is dropping its 1 Use the Modem Country Selector utility to make sure the
connection modem is set to the correct country.
2 Try another cable and phone jack.
3 The phone line may be too noisy to handle the higher modem
speeds. Try connecting at a slower speed or use a generic CCL
file. (If you are familiar with the CCL script language, you
can edit the modem script to force a connection at a lower
Troubleshooting Symptom Charts/ Modem - 7 8
Modem disconnects Timed disconnect setting is causing the modem to disconnect. Some
after a period of time services or software packages have a feature that will disconnect
the user after a set period of time. Either increase this time
setting or disable the feature if possible. Contact the ISP or
network administrator for more information.
Modem is slow 1 Too many people are using the ISP's Internet services. When
responding using an ISP, users need to remember that the ISP only has a
limited amount of bandwidth to the Internet. If a large amount
of people are dialing in, individual's speeds will be affected
2 Check the phone line. The quality of the phone line can limit
modem performance.
K Service Source
Upgrades
Power Mac G4 /
Macintosh Server G4
Upgrades SDRAM DIMM - 1
Installation
Procedures
SDRAM DIMM
Before you begin, open the
side access panel.
DIMM Slots
Upgrades SDRAM DIMM - 2
AirPort Card
Before you begin, open the
side access panel.
1. If an adapter card is
installed on the AirPort
card, release the metal
clip and remove the
AirPort card from the
AirPort Card Adapter Card adapter.
Note: The adapter and
clip are not used with
the Power Mac G4.
Clip
Upgrades AirPort Card - 6
Exploded View
Power Mac G4/
Macintosh Server G4
Exploded View 1
Processor Module
350 MHz 661-2278
400 MHz 661-2259,
CPU Heatsink Kit
400 MHz 661-2308 (Rev. 2)
076-0803
450 MHz 661-2260,
450 MHz 661-2306 (Rev. 2)
Modem Card 500 MHz 661-2262
661-2186 Video Card, AGP, 16 MB,
Rage 128 661-2273
Ultra2 LVD SCSI
Rage 128 Pro 661-2292
Dual Chan PCI Card
661-2274 Battery
922-4028
Logic Board,
V.1 661-2251
V.2 661-2302
Enclosure
PCI Slots Shield
w/Chassis
922-3704
922-4045
Modem Filter
Speaker Housing w/cable
922-3982 922-4054
Speaker Hard Drive
922-4048 Ultra ATA
10GB 661-2247
Front Panel 10GB 661-2294
Board 13GB 661-2245
922-4049 20GB 661-2249
20GB 661-2299
Front Panel Shield 27GB 661-2250
Thermal Pad
922-3689 27GB 661-2300
922-3863
Hard Drive SCSI 36 GB U-Shaped
Ultra2 LVD 7200rpm 1.6" High Carrier,Ver. 2
661-2185 076-0778
Hard Drive SCSI
18 GB Ultra2 LVD
Hard Drive Carrier
661-2203
Ver. 2 076-0777 Carrier
Support Plate
922-3871
Exploded View 2
I/O Panel
Cover
or 922-3978
Right Side
Access Panel
ZIP Bezel 922-3975
922-3966 Front Panel Lower Lower Rear Panel
Blank Bezel 922-3973 Front 922-3979
922-3965 Panel
CD/DVD 922-3980 Rear Support
Front Support
Door Frame 922-3970
922-3971
922-3967
Enclosure with Chassis 922-4045
Rev. 2 922-4186
Note:
Logic Board, CD drive, Zip drive, power supply and hard drives are not part of the enclosure.
Exploded View 3
076-0777 Hard drive carrier, Ver. 2, and (5) screws (same as 922-3874)
(4) Hard drive carrier to hard drive,
(1) Hard drive carrier to chassis
922-1203 (1) Modem, (1) Modem plug, (2) Carrier support plate, (1) Power supply bracket,
(34 total) (4) Latch panel, (12) Logic board, (2) Firewire board, (2) Fan guard, (3) Chassis,
(1) Hard drive carrier retainer, (4) PCI slot covers (same screw can be used
when cards installed)
922-2739 (4) CD/DVD drive to carrier, (4) Zip drive to carrier, (1) Bracket to power supply
Enclosure
PCI Slots Shield
w/Chassis,Ver. 2
922-3704
922-4268
Speaker Housing Modem Filter
922-3982 w/cable, Ver. 2
Speaker 922-4236
922-4048
Hard Drive
Ultra ATA
Front Panel 20GB 661-2333
Board, Ver. 2 30GB 661-2322
922-4234 40GB 661-2323
Front Panel Shield
922-3689
I/O Panel
Cover
or 922-3978
Right Side
Access Panel
ZIP Bezel 922-3975
922-3966 Front Panel Lower Lower Rear Panel
Blank Bezel 922-3973 Front 922-3979
922-3965 Panel
CD/DVD 922-3980 Rear Support
Front Support
Door Frame 922-3970
922-3971
922-3967
Enclosure with Chassis, Ver. 2 922-4268
Note:
Logic Board, CD drive, Zip drive, power supply and hard drives are not part of the enclosure.
Exploded View 6
076-0777 Hard drive carrier, Ver. 2, and (5) screws (same as 922-3874)
(4) Hard drive carrier to hard drive,
(1) Hard drive carrier to chassis
922-1203 (1) Modem, (1) Modem plug, (2) Carrier support plate, (1) Power supply bracket,
(34 total) (4) Latch panel, (12) Logic board, (2) Firewire board, (2) Fan guard, (3) Chassis,
(1) Hard drive carrier retainer, (4) PCI slot covers (same screw can be used
when cards installed)
922-2739 (4) CD/DVD drive to carrier, (4) Zip drive to carrier, (1) Bracket to power supply
Enclosure
PCI Slots Shield
w/Chassis
922-4375
922-4333
Speaker Housing Modem Filter
922-3982 922-4338
Speaker
922-4048
Hard Drive
Ultra ATA
Front Panel 30 GB 661-2410
Board 40 GB 661-2394
922-4234 40 GB 661-2323
Front Panel Shield
922-3689
I/O Panel
Cover
or 922-4335
Right Side
Access Panel
ZIP Bezel 922-3975
922-3966 Front Panel Lower Lower Rear Panel
Blank Bezel 922-3973 Front 922-3979
922-3965 Panel
CD/DVD 922-3980 Rear Support
Front Support
Door Frame 922-3970
922-3971
922-3967
Enclosure with Chassis 922-4333
Note:
Logic Board, CD drive, Zip drive, power supply and hard drives are not part of the enclosure.
Exploded View 9
076-0777 Hard drive carrier, Ver. 2, and (5) screws (same as 922-3874)
(4) Hard drive carrier to hard drive,
(1) Hard drive carrier to chassis
(1) Modem, (1) Modem plug, (2) Carrier support plate, (1) Power supply bracket,
(4) Latch panel, (12) Logic board, (2) Firewire board, (2) Fan guard, (3) Chassis,
(1) Hard drive carrier retainer, (4) PCI slot covers (same screw can be used
when cards installed)
922-2739 (4) CD/DVD drive to carrier, (4) Zip drive to carrier, (1) Bracket to power supply
Modem Card
661-2435 Video Card
661-2407, 661-2408, 661-2515
Ultra3 LVD SCSI
Dual Chan PCI Card Logic Board
661-2392 661-2503
Battery
922-4028
Fan 922-3295
Fan Bracket
922-4572
Enclosure
PCI Slots Shield
w/Chassis
922-4375
922-4543
Modem Filter
922-4338
Speaker
922-4560
Hard Drive
Ultra ATA
Front Panel 40 GB 661-2497
Board 60 GB 661-2498
922-4562
I/O Panel
Cover
922-4571
ZIP Bezel
922-4582 Right Side
Blank Bezel Access Panel
922-4581 922-3975
Front Panel Lower Lower Rear Panel
922-4566 Front 922-4575
Panel
922-4576 Rear Support
Front Support
922-4563
922-4564
Note:
Logic Board, CD drive, Zip drive, power supply and hard drives are not part of the enclosure.
Exploded View 12
Processor Module
350MHz 661-2279 Video Card, PCI, 16 MB, Rage 128
400 MHz 661-2254 Rev. 2 661-2208
Ultra SCSI Card Modem Shield,Top
661-2173 and Bottom Kit
Video Card, MPEG 2, 076-0761
DVD, Decoder Module Flex Modem Cable
661-2109 922-3737
Standoffs, Plastic, Dual Locking Board, FireWire
922-3738 922-3672
Standoff Hex
Jumper Block Kit 922-3687
350 MHz 076-0760
400 MHz 076-0758 Logic Board
661-2253
DVD-ROM Drive Panel Latch
Zip & DVD
661-2163 922-4134
Drive Carrier
DVD-RAM Drive 922-3972 Power Supply
661-2162 661-2256
CD-ROM Drive
661-2191, 32x Power Supply
Bracket
922-3766
Fan 922-3295
Fan Bracket
Zip Drive 922-3854 Ver. 2
(optional)
661-2161
Enclosure
w/Chassis PCI Slots Shield
922-3983 922-3704
Speaker I / O Panel Kit
Housing
922-3982
Speaker Hard Drive IDE
922-3712 10GB 661-2247
Front Panel 13GB 661-2245
Board Rev. 2 20GB 661-2249
922-3852 27GB 661-2250
I/O Panel
Cover
or 922-3978
Right Side
Access Panel
ZIP Bezel 922-3975
922-3966 Front Panel Lower Lower Rear Panel
Blank Bezel 922-3973 Front 922-3979
922-3965 Panel
CD/DVD 922-3980 Rear Support
Front Support
Door Frame 922-3970
922-3971
922-3967
Enclosure with Chassis 922-3983
Note:
Logic Board, CD drive, Zip drive, power supply,
and hard drives are not part of the enclosure.
Exploded View 14
076-0777 Hard drive carrier, Ver. 2, and (5) screws (same as 922-3874)
Ver. 2 only (4) Hard drive carrier to hard drive,
(1) Hard drive carrier to chassis
922-1203 (1) Modem, (1) Modem plug, (2) Carrier support plate, (1) Power supply bracket,
(34 total) (4) Latch panel, (12) Logic board, (2) Firewire board, (2) Fan guard, (3) Chassis,
(1) Hard drive carrier retainer, (4) PCI slot covers (same screw can be used
when cards installed)
922-2739 (4) CD/DVD drive to carrier, (4) Zip drive to carrier, (1) Bracket to power supply